10 Hats - The Institute of General Practice Management Podcast

Episode 23 - Heatwaves, CQC and GP reimbursement

Fri, 29 May 2026 14:55:53 GMT

Ali is joined by Ceri, Ed, Kay and Robyn to talk about the brand new Safe House member benefit from the IGPM. Ed recently underwent a CQC inspection so shares his experience of the new "light touch" inspection, while Robyn tells us about the CAP reimbursement scheme. Ceri also helps us get ready for Pride month!

1:00 Hot days!

3:00 IGPM Safe House and PM wellbeing

10:00 CQC

21:30 GP Reimbursement scheme (CAP)

30:00 Pride month

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Episode 22 - Another busy week for Managers in General Practice

Fri, 27 Mar 2026 15:10:14 GMT

This month, Ali is joined by Ceri, Kay and Robyn on the back of the DDRB and news of new CQC inspection formats, to digest and discuss what we know so far!

0:10 Intro

0:50 DDRB

14:40 CQC inspections

17:55 IGPM Safe House

21:30 PM day

If you'd like to join the IGPM Southern Conference - book here.

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Episode 21 - Diving into the 26/2027 contract with the IGPM

Fri, 27 Feb 2026 15:54:02 GMT

This month, Ali is joined by Ed, Kay and Robyn to share a deeper insight into the details of the contract letter, the IGPM involvement in the discussions and much more.

0:01 Intro

0:30 Introducing our guests

1:00 A big moment for practice management

5:10 Breaking down the details

5:20 GP recruitment payment

11:20 What does this mean for PCNs and ARRS?

12:30 Advice and Guidance change

20:20 Funding

22:50 Same day access

28:00 We'll keep speaking up for you.

If you're not an IGPM please do visit https://www.igpm.org.uk/

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Episode 20 - Starting 2026 with the IGPM

Wed, 28 Jan 2026 15:54:06 GMT

This month, Kay, Ceri, Ed and Robyn join Ali for a discussion on their New Year resolutions, accreditation and upcoming activities. Kerryann and Sarah, the IGPM PCN Representatives, also pop in for a chat about the issues facing PCN Managers at the moment, and why the IGPM is important for them,

0:29 Intro

3:00 Regional Rep meeting

7:00 BMA Survey

8:00 Contract chat

9:00 Meet our PCN Representatives

19:00 New Year resolutions

22:00 Accrediation and dispensing

28:00 What does IGPM mean to your GPs

33:00 National Practice Manager day

If you'd like to visit the IGPM Southern Conference, Book here

Hear Ceri and Ed present at Best Practice this February, book here

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Episode 19 - November updates 2025

Sat, 29 Nov 2025 12:36:35 GMT

Ali is joined by Ceri, Adrian, Robyn and Dominque (Nicki) Walker the new National Lead for Wales.

0:10 Welcome

0:50 Meet Nicki

11:00 CQC Survey

15:00 Ombudsman

17:50 Online access

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Episode 18 - PMs are the linchpin of general practice

Wed, 12 Nov 2025 08:00:00 GMT

We welcome Ed Kennedy, Robyn Clark, Ceri Chaplin and Adrian Down to chat about the latest happenings in primary care. Regional representative Peter Maynard also joins us to talk about hosting our new member Teams drop-ins.

0:10 Intro

0:30 Online consultations

16:00 Digital considerations

17:40 Peter Maynard talks about member drop-ins

19:10 Meeting Dr Evans

24:00 IGPM Wales

To contact your local representative or to join the IGPM, email info@igpm.org.uk.

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Episode 17 - Managing the upcoming contract changes

Tue, 30 Sep 2025 19:36:30 GMT

Join Ali, Ed, Kay and Ceri for this new episode talking about the new contract changes.

0:10 Intro

0:22 1st October,...

11:00 Dispensary Managers

22:00 LGBTQ induction

24:00 Support drop ins

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Episode 16 - Pride month, CQC and regulation of Practice Managers

Sun, 06 Jul 2025 13:00:38 GMT

Ali is joined by Ceri Chaplin, Adrian Down, and Kay Keane to talk about the importance of Pride month, the new IGPM LGBTQA toolkit and how Kay coped with a CQC inspection.

0:15 Intro

1:20 Pride month highlights

10:00 CQC experience for Kay

15:00 CQC and the IGPM

17:50 Regulation

Link to LGBT Foundation

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Episode 15 - Meet the new IGPM directors

Mon, 02 Jun 2025 07:00:00 GMT

In this new podcast, Ali chats to the three new IGPM Directors - Ceri Chaplin, Adrian Down, and Ed Kennedy to find out about their journeys in practice management, and how they see the IGPM evolving. We also talk about the importance of downtime and why all PMs should be accredited.

0:15 Intro

1:00 Meet the new directors

11:00 What are the main areas of focus for the year ahead?

16:50 Switching off and protecting your wellbeing

22:00 Accreditation

25:00 Close

If you'd like us to cover a topic on the podcast, please email info@igpm.org.uk

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Episode 14 - March 2025

Thu, 20 Mar 2025 08:00:00 GMT

Ali is joined by Directors Kay and Robyn alongside National Leads for England (South and North) Peter Maynard and Mike Neville, with Sam Alley Membership Officer, to talk about everything in general practice over the last month.

0:01 Intro

2:01 Contract

7:01 What does this mean for PCNs

12:00 NLW/NI

17:50 NHSE

20:00 QOF changes

22:00 Advice and Guidance

28:00 Accreditation

30:00 See you next time

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Episode 13 - February 2025

Mon, 03 Feb 2025 08:00:00 GMT

Ali is joined by Kay, Robyn and Nicola to discuss the consultation on the regulation of managers, saying goodbye to Nicola, and the upcoming webinars for 2025. It's never been a better time to be an IGPM member and gain that all important accreditation.

00:10 Intro

01:30 Nicola's news

10:20 Why accreditation matters

18:00 The mountain of NHS guidance

24:40 White paper launch at parliament

29:30 Webinars

If you're a member and you'd like to sign up for the webinar, please email info@igpm.org.uk

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Episode 12 - October 2024

Fri, 18 Oct 2024 07:00:12 GMT

We're back after our summer break! Ali is joined by Kay and Robyn to talk about the hive of activity over the past couple of months. Mike also shares why you should make a date to meet us in London next month for the Guidelines management stream.

0:10 Introductions

1:40 The current state of primary care

5:00 Residential coding letter

12:15 Single word ratings

16:28 PCN DES

23:00 Mike talks finance at Guidelines

24:20 Join us at Guidelines for a new management stream

25:00 Question from a member on managing menopause in the workplace

28:40 Accreditation

To attend Guidelines Live - If you’re an IGPM member, you can attend completely free! Simply click here and ensure you select “practice management” in the profession field.

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Episode 11 - July for the IGPM

Wed, 31 Jul 2024 07:30:15 GMT

This month Ali, Kay and Robyn talk about what's been happening since the election, the latest from the WhatsApp groups, and news on what we've got planned for the rest of the year.

0:10 Intro

0:38 The data outage!

2:50 Post election chat

4:50 CQC news

13:00 Question from member

16:00 Upcoming webinar

19:00 Shows

For Management in Practice book here

For our webinar with the GPC and AISMA on 7th August, please book here

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Episode 10 - June from the IGPM

Mon, 24 Jun 2024 07:29:12 GMT

Ali is joined by Kay and Robyn to talk about the incredible result from the GPAD IIF letter, the upcoming election and our recent webinars. Ed Kennedy, IGPM dispensing representative pops in for chat, and we look at what's on the horizon for the IGPM.

0:10 Intro

0:20 Our amazing outcome

5:00 Katie Bramall-Stainer joined us for a webinar

8:30 Our register of MIGPM is live!

13:25 Ed Kennedy talks dispensing practices

18:00 Election pleas

23:00 Listener questions

28:00 Upcoming

Find the register online here.

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Episode 9 - The month of May!

Sun, 26 May 2024 10:19:19 GMT

This month, Ali talks with Kay and Robyn about the recent shows, succession planning, PPGs and the topic on everyone's lips - the BMA vote.

0:10 Intro

2:00 Recap of who were are

3:48 Management in Practice

5:38 Primary Care Show

9:15 Giving non GP partners a voice

16:10 Member question

22:42 Upcoming news

Link to Management in Practice

Succession planning webinar sign up

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Episode 8 - Right Care First Time

Fri, 03 May 2024 07:00:16 GMT

This month Ali is joined by Robyn and Kay to talk about the latest IGPM campaign, the upcoming conferences for the IGPM and Nicola stops by to talk about the new WhatsApp Dispensing Group. They are also joined by Peter Maynard, National lead for the South, who talks about his role and how he is working around developing the IGPM.

0:12 Intro

0:27 #RightCareFirstTime

3:55 Robyn's recent media storm!

6:20 Management in Practice with Kay

7.50 Primary Care Show

9.00 Dispensing Practices WhatsApp group

12:43 Meet Peter Maynard

24:40 This month's member question

26:43 Upcoming webinar

Catch up with #RightCareFirstTime here.

To book tickets for Management in Practice, book here. and for the Primary Care Show, book here.

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Episode 7 - March news from the IGPM

Fri, 22 Mar 2024 08:00:02 GMT

This month Ali, Kay and Robyn talk about the upcoming IGPM public campaign, succession planning, IGPM member updates, and they meet Mike Neville, National Lead for the North.

0:10 Welcome

1:10 IGPM updates

3:50 New IGPM public campaign

6:50 Meet Mike Neville

26:00 Finance toolkit for NLW

27:00 Member question

32:40 What's coming up?

To join the webinar launch of #RightCareFirstTime, please book here

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Episode 6 - February for the IGPM

Tue, 27 Feb 2024 08:00:57 GMT

This month Kay and Robyn join host Ali to discuss the brand new IGPM Appraisal Toolkit for Practice Managers, the ever-popular WhatsApp member groups, the member question, and lots more!

0:10 Intro

0:30 Appraisals

2:30 Webinar news

7:30 Kay's month

9:00 Running PPGs

11:30 Best Practice London

13:00 Our plans for shows for 2024

13:30 Management in Practice

14:45 Advice on flexible working

21:00 What's coming up in March!

Guide on PPGs https://www.patients-association.org.uk/use-our-toolkit-to-set-up-your-ppg

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Episode 5 - January for the IGPM

Fri, 26 Jan 2024 09:04:39 GMT

Ali, Kay and Robyn are joined by Ceri Gardener, National Lead for the Midlands to talk wellbeing, accreditation, support and much more. Sarah Cole, PCN Representative for the IGPM also explains the importance of the PCN accreditation scheme.

0.50 Welcome

1.10 What we've been up to in January

5.05 Sarah Cole - PCN Representative - why PCN Accreditation is important

7.10 Meet Ceri Gardener - National Lead for Midlands

20.30 PM question - how do I fund the National Living Wage?

24.00 What's coming up in February

If you'd like to join us at Best Practice, book your free place here

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Episode 4 - Christmas wishes and looking ahead

Wed, 20 Dec 2023 10:33:53 GMT

In the final episode of 2023, Ali is joined by Kay Keane, Robyn Clark and Nicola Davies, three of the four founding directors of the IGPM.

We talk about why we set up the IGPM, what we want to achieve, what we've done so far, and what's ahead for 2024.

For any enquiries or questions, please email info@igpm.org.uk

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Episode 3 - Meeting Ben Allen

Mon, 11 Dec 2023 08:00:00 GMT

This week we talk to Ben Allen about his experiences in practice, leadership and practice management.

Ben talks about the following blogs:

https://medium.com/@BenAllenGP/a-gps-guide-to-becoming-dr-google-268c347e46a3

https://medium.com/@BenAllenGP/irresistible-organisations-9f377c78bc41

The site Kay mentioned is https://www.htmc.co.uk/ and the GP is https://x.com/amirhannan?s=20

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Episode 2 - November 2023

Fri, 24 Nov 2023 08:00:52 GMT

Join host Ali, and Directors Robyn and Kay to talk about what's been happening at the IGPM during November. The team are joined by Gareth Thomas, National Lead for Wales, and Professor James Kingsland OBE.

0:40 News round up

2:55 WhatsApp group updates

6:58 NHS Confederation links

7:35 Professor James Kingsland OBE

11:23 Questions from our PMs

16:26 Gareth Thomas, National Lead for Wales

22:11 What did accreditation mean to Gareth

24:18 Coming up soon

25:00 Our survey

To complete the survey, please click here

To view the Veteran Friendly Practice webinar please click here.

If you are in Wales and would like to contact Gareth, please email info@igpm.org.uk

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Episode 1 - October 2023

Sun, 29 Oct 2023 17:15:52 GMT

Working in practice, we understand how much time pressure you're under, so instead of yet another email in your inbox, we decided to bring you a podcast full of the latest happenings at the IGPM.

Join host Alison with Robyn and Kay, IGPM Directors, to discuss some of the updates from October 2023.

Intro (0.12)

Why 10 hats? (0.44)

Introducing the National Leads (1.40)

WhatsApp Groups (4.00)

Best Practice (9.00)

Why join the IGPM? (12.00)

Management in Practice (14.08)

What's coming up (16.00)

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