Mobile Interactions Now

Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 17)

Fri, 17 Dec 2021 13:50:49 GMT

In this special episode we revisit Jean’s conversation with Shane Snow, co-founder of Contently and author of award-winning books including Dream Teams. Shane and Jean talk about how to create extraordinary collaboration while working under extraordinary circumstances. This is the conclusion of the two-part conversation. With that, we close out the year 2021. Thanks for listening! Happiest holidays, everyone!

Hosted on Acast. See acast.com/privacy for more information.

Shane Snow, the author of Dream Teams, working together without falling apart (Replay of Ep. 16)

Thu, 02 Dec 2021 10:14:09 GMT

Hosted on Acast. See acast.com/privacy for more information.

Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design Part 2

Fri, 05 Nov 2021 15:25:50 GMT

This episode is the conclusion of our conversion with Regine Gilbert on inclusive design. Regine is an Industry Assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about what actions brands can take to make their digital CX more accessible for everyone.

Hosted on Acast. See acast.com/privacy for more information.

Regine Gilbert at NYU Tandon School of Engineering on Inclusive Design

Thu, 21 Oct 2021 10:22:01 GMT

In this episode, Jean is joined by Regine Gilbert. Regine is an industry assistant professor at NYU Tandon School of Engineering. Regine talked with Jean about inclusive design and what UX designers should do to create their digital experiences more accessible to all users, and why that’s becoming a mainstream business topic.

Hosted on Acast. See acast.com/privacy for more information.

Frank Spillers at Experience Dynamics on Customer Experience Design Part 2

Thu, 30 Sep 2021 12:07:37 GMT

In this episode, we continue our conversation with Frank Spillers, the founder and CEO at Experienced Dynamics, delving deeper into how to identify experience gaps, learn from usability research, and apply service design thinking for better customer experience.

Hosted on Acast. See acast.com/privacy for more information.

Frank Spillers at Experience Dynamics on Customer Experience Design

Thu, 16 Sep 2021 12:12:24 GMT

In this episode, we're joined by Frank Spillers. Frank is the founder of Experience Dynamics, a leading UX consulting firm with fortune 500 clients around the world. Frank and Jean discuss why top brands are hiring experience design directors and what other brands can learn from their moves.

Hosted on Acast. See acast.com/privacy for more information.

Bas van Leeuwen at Gen25 on Prediction from Historical Data vs. Human Intuition

Thu, 12 Aug 2021 10:19:22 GMT

In this episode, we continue our conversation on data with Bas van Leeuwen on data. Building on what we learned about the role of data, we now delve into how to apply data to improving the entire customer journey. Check out his insights on the limitations of making predictions based on historical data, and why human intuition is really important -- even with a big data lake. Get the full transcript here.

Hosted on Acast. See acast.com/privacy for more information.

Bas van Leeuwen at Gen25 on Data for Creating Customer Loyalty

Thu, 29 Jul 2021 20:55:35 GMT

On today's episode, we check in with Bas van Leeuwen, Marketing Director at Gen 25. Combining his firsthand experiences in the data science academia and technology industry, Bas brings a unique perspective and valuable insights into how companies can create customer loyalty from the data they already have.

Hosted on Acast. See acast.com/privacy for more information.

Mike Burrows at Agendashift on Agile Practices & Outcomes Part 2

Thu, 15 Jul 2021 17:46:55 GMT

On today's episode, we have the conclusion of Jean's conversation with the author of Agendashift, Mike Burrows. Mike reveals the secrets behind making agile concepts and tools work for internal and external stakeholders.

Hosted on Acast. See acast.com/privacy for more information.

Mike Burrows at Agendashift on Agile Practices & Outcomes

Thu, 01 Jul 2021 15:37:42 GMT

On today's episode, Jean is joined by Mike Burrows, the Author of Agendashift: Outcome-oriented change and continuous transformation; and also a Co-founder of Agendashift Academy, Mike talked with Jean about how businesses can use Agile and related methodologies to achieve meaningful outcomes from their digital initiatives.

Hosted on Acast. See acast.com/privacy for more information.

José Horta at SimpleTECH on Automating Claims Processing Part 2

Thu, 17 Jun 2021 07:00:18 GMT

José Horta is Co-founder and Chief Innovation Officer at SimpleTECH. This is the second part of Jean's conversation with José on the topic of process automation and what he learned from solving problems on the front- and backend. Get the full transcript and more.

Hosted on Acast. See acast.com/privacy for more information.

José Horta at SimpleTECH on Automating Claims Processing

Sat, 29 May 2021 11:05:29 GMT

On today's episode, Jean is joined by José Horta, Co-founder and Chief Innovation Officer at an automation solutions company, SimpleTECH. José talked with Jean about how industries like insurance are using technologies to improve user experiences with machine learning and process automation.

Hosted on Acast. See acast.com/privacy for more information.

Anders Weijnitz, Valtech, Part 2

Thu, 13 May 2021 07:00:04 GMT

In this episode, Jean Shin talks with Anders Weijnitz, Director of Connected Technologies. This is the second part of our two-part conversation with Anders. Get the full transcript and more.

Hosted on Acast. See acast.com/privacy for more information.

Anders Weijnitz, Valtech

Thu, 29 Apr 2021 07:42:44 GMT

In this episode, Jean Shin talks with Anders Weijnitz, Director of Connected Technologies. This is the first part of our two-part conversation with Anders. Get the full transcript and more.

Hosted on Acast. See acast.com/privacy for more information.

Jason Gumpert, MSDynamicsWorld

Thu, 01 Apr 2021 13:39:30 GMT

In this episode, Jean Shin talks with Jason Gumpert, Editor at MSDynamicsWorld. This is the second part of our two-part conversation with Jason.

Hosted on Acast. See acast.com/privacy for more information.

Jason Gumpert, MSDynamicsWorld

Thu, 18 Mar 2021 08:00:46 GMT

In this episode, Jean Shin talks with Jason Gumpert, Editor at MSDynamicsWorld. This is the first part of our two-part conversation with Jason.

Hosted on Acast. See acast.com/privacy for more information.

Pedro Silva, WIT Software, Part 2

Sun, 28 Feb 2021 13:38:51 GMT

In this episode, Jean Shin talks with Pedro Silva, Pre-Sales Engineer at WIT Software. This is the second part of our two-part conversation with Pedro.

Hosted on Acast. See acast.com/privacy for more information.

Pedro Silva, WIT Software, Part 1

Thu, 11 Feb 2021 19:36:51 GMT

In this episode, Jean Shin talks with Pedro Silva, Pre-Sales Engineer at WIT Software. This is the first part of our two-part conversation with Pedro.

Hosted on Acast. See acast.com/privacy for more information.

Alan Quayle, TADHack, Part 2

Thu, 28 Jan 2021 11:06:27 GMT

In this episode, Jean Shin talks with Alan Quayle, Programmable Communications Industry Analyst and Founder of TADHack. This is the second part of our two-part conversation with Alan.

Hosted on Acast. See acast.com/privacy for more information.

Alan Quayle, TADHack, Part 1

Thu, 14 Jan 2021 14:45:45 GMT

In this episode, Jean Shin talks with Alan Quayle, Programmable Communications Industry Analyst and Founder of TADHack. This is the first part of our two-part conversation with Alan.

Hosted on Acast. See acast.com/privacy for more information.

Tim Schuitemaker, Gen25, Part 2

Thu, 31 Dec 2020 12:58:09 GMT

In this episode, Jean Shin talks with Tim Schuitemaker from Gen25. This is the second part of our two-part conversation with Tim.

Hosted on Acast. See acast.com/privacy for more information.

Tim Schuitemaker, Gen25, Part 1

Thu, 17 Dec 2020 14:05:03 GMT

In this episode, Jean Shin talks with Tim Schuitemaker from Gen25. This is the first part of our two-part conversation with Tim.

Hosted on Acast. See acast.com/privacy for more information.

Dan Leshem, Plantt, Pt2

Thu, 03 Dec 2020 14:00:43 GMT

In this episode, Jean Shin talks with Dan Leshem from Plantt. This is the second part of our two-part conversation with Dan.

Hosted on Acast. See acast.com/privacy for more information.

Dan Leshem, Plantt, Pt1

Thu, 19 Nov 2020 13:42:40 GMT

In this episode, Jean Shin talks with Dan Leshem from Plantt. This is the first part of our two part conversation with Dan.

Hosted on Acast. See acast.com/privacy for more information.

Marco Spies, think moto pt 2

Thu, 05 Nov 2020 12:00:43 GMT

In this episode, Jean Shin talks with Marco Spies from think moto. This is the second part of our two part conversation with Marco.

Hosted on Acast. See acast.com/privacy for more information.

Marco Spies, think moto pt 1

Thu, 22 Oct 2020 11:00:13 GMT

In this episode, Jean Shin talks with Marco Spies from think moto. This is the first part of our two part conversation with Marco.

Hosted on Acast. See acast.com/privacy for more information.

Zdenek Nemec, Superface Pt 2

Tue, 25 Aug 2020 13:00:25 GMT

In this episode, Jean Shin talks with Zdenek Nemec from Superface. This is the second part of our two part conversation with Zdenek.

Hosted on Acast. See acast.com/privacy for more information.

Zdenek Nemec, Superface Pt 1

Tue, 11 Aug 2020 13:00:00 GMT

In this episode, Jean Shin talks with Zdenek Nemec from Superface. This is the first part of our two part conversation with Zdenek.

Hosted on Acast. See acast.com/privacy for more information.

Dan Miller, Opus Research Pt 2

Thu, 23 Jul 2020 15:27:44 GMT

In this episode, Jean Shin talks with Dan Miller from Opus Research. This is the second part of our two part conversation with Dan.

Hosted on Acast. See acast.com/privacy for more information.

Dan Miller, Opus Research Pt 1

Thu, 09 Jul 2020 15:27:36 GMT

In this episode, Jean Shin talks with Dan Miller from Opus Research. This is the first part of our two part conversation with Dan.

Hosted on Acast. See acast.com/privacy for more information.

Phil Heltewig, Cognigy Pt 2

Tue, 23 Jun 2020 12:20:48 GMT

In this episode, Jean Shin talks with Phil Heltewig from Cognigy. This is the second part of our two part conversation with Phil.

Hosted on Acast. See acast.com/privacy for more information.

Phil Heltewig, Cognigy Pt 1

Tue, 09 Jun 2020 19:40:49 GMT

In this episode, Jean Shin talks with Phil Heltewig from Cognigy. This is the first part of our two part conversation with Phil.

Hosted on Acast. See acast.com/privacy for more information.

Pamela Clark-Dickson, Ovum Pt 2

Tue, 14 Apr 2020 13:33:26 GMT

In this episode, Jean Shin talks with Pamela Clark-Dickson from Ovum. This is the second part of our two part conversation with Pamela.

Hosted on Acast. See acast.com/privacy for more information.

Shane Snow, Contently Pt 2

Thu, 09 Apr 2020 13:00:09 GMT

In this episode, Jean Shin talks with Shane Snow. This is the second part of our two part conversation with Shane.

Hosted on Acast. See acast.com/privacy for more information.

Shane Snow, Contently Pt 1

Mon, 06 Apr 2020 13:00:15 GMT

In this episode, Jean Shin talks with Shane Snow. This is the first part of our two part conversation with Shane.

Hosted on Acast. See acast.com/privacy for more information.

Pamela Clark-Dickson, Ovum Pt 1

Tue, 24 Mar 2020 11:41:57 GMT

In this episode, Jean Shin talks with Pamela Clark-Dickson. This is the first part of our two part conversation with Pamela.

Hosted on Acast. See acast.com/privacy for more information.

Malte Kosub, Parloa Pt 2

Thu, 27 Feb 2020 15:00:21 GMT

In this episode, Jean Shin talks with Malte Kosub from Parloa. This is the second part of our two part conversation with Malte.

Hosted on Acast. See acast.com/privacy for more information.

Malte Kosub, Parloa Pt 1

Thu, 13 Feb 2020 14:00:27 GMT

In this episode, Jean Shin talks with Malte Kosub from Parloa. This is the first part of our two part conversation with Malte.

Hosted on Acast. See acast.com/privacy for more information.

Lukas Lampe, POM Pt 2

Thu, 07 Nov 2019 06:33:57 GMT

In this episode, we have the second part of our conversation with Lukas Lampe from POM. Lukas talks more with Jean about the development of the POM device.

Hosted on Acast. See acast.com/privacy for more information.

Lukas Lampe, POM Pt 1

Thu, 24 Oct 2019 05:29:51 GMT

In this episode, Lukas Lampe from POM talks to Jean about the ins and outs of the development of the POM device. This is the first part of our two part conversation with Lukas.

Hosted on Acast. See acast.com/privacy for more information.

Dr Mark Smith, Contact Engine Pt 2

Tue, 24 Sep 2019 13:00:29 GMT

In this episode, Dr. Mark Smith from Contact Engine talks to Jean about the complicated topic of AI as it relates to customer experiences and omnichannel communication. This is the second part of our two part conversation with Dr. Smith.

Hosted on Acast. See acast.com/privacy for more information.

Dr Mark Smith, Contact Engine Pt 1

Tue, 10 Sep 2019 13:00:24 GMT

In this episode, Dr. Mark Smith from Contact Engine talks to Jean about the complicated topic of AI as it relates to customer experiences and omnichannel communication. This is the first part of our two part conversation with Dr. Smith.

Hosted on Acast. See acast.com/privacy for more information.

William Vablais, Samsung

Tue, 06 Aug 2019 11:00:53 GMT

In this episode, William Vablais from Samsung talks to Jean about developing strategic relationships between Samsung and Google as well as what role APIs play in that collaboration.

Hosted on Acast. See acast.com/privacy for more information.

Nicole Scheffler, Cisco

Thu, 18 Jul 2019 07:21:22 GMT

In this episode, Nicole Scheffler from Cisco and Diva Tech Talk shares her journey through the hardcore engineering and network security space, and discusses what changes she’s seeing that can make it easier for women to participate in the tech sector.

Hosted on Acast. See acast.com/privacy for more information.

Simplifying Logistics Payments with Haley Evans, TriumphPay

Thu, 23 May 2019 17:25:30 GMT

Some businesses are intrinsically complex. Too many parties involved. Too many idiosyncratic processes. Myriads of siloed systems. Too complex for a simple, fast mobile interaction.

Or is it? In this episode, I sit down with Haley Evans, Product Manager at TriumphPay, to discuss what’s really involved in designing great user experiences while masking the complexities going on behind the scenes. As a payment processing platform for the logistics industry, Haley’s team has to address the general requirements of processing payments at scale while also meeting the varying needs of the logistics industry.

Hosted on Acast. See acast.com/privacy for more information.

Coaching for Customer Retention — the Athletic Way

Wed, 08 May 2019 22:16:30 GMT

If I have to pick an industry that draws the most attention when new technology is introduced, it would have to be sports.

The changes go beyond the fancy high-tech arenas, the latest wearables and other gears sported by celebrity athletes. The entire interaction has changed: how fans consume sports (increasing on mobile), how the content is streamed and played back, how data is being generated and analyzed to train and recruit athletes — and to keep immersed fans engaged.

In this episode, we’ll look at the fast-changing relationships between sports and tech, focusing on communication tools used by tech companies to support their users to get the most out of new features and to share the experiences with the entire ecosystem (the coaches, players, parents, fans, recruiters, etc.).

Hosted on Acast. See acast.com/privacy for more information.

Journey to Retention Growth – Fashion Meets Data with Chris Pook, Lyst

Wed, 24 Apr 2019 22:17:02 GMT

Where there’s market fragmentation, there’s a billion-dollar opportunity for a search platform – or is there? As a consumer who prizes convenience, fashion is one thing I still buy from I-can’t-count-how-many sources. A lot less now than a few years ago, but still… Why?

In this episode, we’ll sit down with Chris Pook, VP of Retention at a global fashion search company Lyst, and find out what it means to shop for fashion in the era of Google and Spotify. We’ll delve into what’s really shaping the user journey on Lyst – and how Chris is using technological tools and data to grow customer acquisition and retention. And yes, how to make the entire shopping experience smarter and more personalized for mobile users.

Hosted on Acast. See acast.com/privacy for more information.

Two-way Communications with Customers

Thu, 11 Apr 2019 21:14:52 GMT

Many people would not consider texting back when they get a text message from a retailer or any other businesses. In many cases, they simply couldn’t. But that’s changing. With broader adoption among retailers and e-commerce brands, companies are starting to use text messaging to have two-way conversations with their customers, as an effective way to improve customer experience while solving problems quicker. The growing availability of communication APIs is making it easier for many companies to integrate new communication channels and features to keep up with the changing communication behavior of their customers.

Today we’ll look at how two-way text messaging is the next step in interaction between brands and the consumer. It will use examples of how the technology operates in a real world setting already and what possibilities there are for the future. We will look at the tech as a whole but also focus on enabling companies to add two-way texting capabilities into their business applications and workflows.

Hosted on Acast. See acast.com/privacy for more information.

Modern workforce with John Coldicutt, Planday

Thu, 28 Mar 2019 22:28:51 GMT

As businesses across industries are increasingly required to respond dynamically to the changing needs of their markets, the back-office operations, such as workforce management, are also being challenged with improving their tools and processes to meet the evolving business requirements. Whether it’s a modern gig economy company or a traditional business like a restaurant, the use of contract workers is playing a key role in how businesses are looking to stay nimbler. However, this growing trend comes with new complexities that businesses have to address to reduce operational friction, help contract workers strike the work-life balance, and satisfy their compliance requirements.

In this episode, I sit down with John Coldicutt , CMO of Planday, to discuss the new challenges and pains involved in managing the modern workforce, delving into some granular details such as scheduling, processing expenses and other daily operations. I will also ask John to drop some knowledge and data on what he learned from the users of Planday’s cloud-based workforce management solution. We’ll also cover new tech tools and communication practices, focusing on mobile communications between the company and its contract workers.

Hosted on Acast. See acast.com/privacy for more information.

Legacy communication tools for modern customer engagement with Justin Keller, Sigstr

Thu, 14 Mar 2019 22:23:44 GMT

As businesses across industries are increasingly required to use omnichannel communications and customer data to respond quicker to the changing needs of their markets, many companies are improving their existing tools and processes to meet the evolving business requirements. Whether it’s 50-year old email technology or 40-year old SMS texting – or newfangled chat apps – the use of communication channels are rapidly changing.

In this episode, I sit down with Justin Keller, VP of Marketing at Sigstr, to discuss the new challenges and pains involved in managing today’s marketing engagement tools, delving into some granular details such as transforming digital corporate boilerplates (like email signatures) into a marketing tool, and harnessing customer insights from communication/interaction data. I will also ask Justin to drop some knowledge and data on what he learned from the users of Sigstr’s cloud-based marketing solution. We’ll also cover new tech tools and communication practices, focusing on mobile communications between the company and its customers.

Hosted on Acast. See acast.com/privacy for more information.

Introducing Mobile Interactions Now

Sat, 23 Feb 2019 23:14:24 GMT

Welcome to Mobile Interactions Now. A new podcast where industry pros share first-hand experience on making mobile interactions work. The podcast is hosted by Jean Shin, director of strategic marketing at Tyntec.

Hosted on Acast. See acast.com/privacy for more information.