In this exclusive live recording from the Marketing Tech Retreat in the beautiful Mornington Peninsula, Dr. Carmen Gould, Director of Global Marketing at RMIT University, shares the profound personal lesson that transformed how she thinks about leadership, organisations, and systems.

Carmen opens up about how resilience (her superpower) was actually preventing her from slowing down and listening to her body. Instead of exploring what was happening beneath the surface, she kept pushing through until her body forced her to listen.

They discuss:

• Why ignoring your body's signals can be a leader's downfall
• How to move from survival mode to regenerative leadership
• Creating conditions for renewal, not just resilience
• Building feedback loops that help you and your team thrive
• The interconnected elements of wellbeing that system thinkers can't afford to ignore

This conversation is essential listening for any leader who's ever been told that they're "too resilient" for their own good, or who's wondered whether pushing through is always the best solution.

About Dr. Carmen Gould:

Carmen is the Director of Global Marketing at RMIT University, leading cross-functional teams to drive student acquisition, brand strength, and strategic growth. With expertise in digital transformation across marketing, CRM, and CX ecosystems, she brings both strategic rigour and a human-centred approach to marketing leadership.

Hosted by notable CX thought leader, Tomas Haffenden:

Tomas started his career with arguably the toughest CX challenge of all - teaching mathematics to teenagers. Now an accomplished MC and keynote speaker on all things CX, his long list of directional shifts includes conversational consultant, comedian, futurist and currently Head of Service Design. Needless to say, Tomas is no stranger to how missteps can impact the journey and inform the leader you become as a result.

Find out more about Ashton Media's marketing events taking place across NSW and Victoria this year.

Hosted on Acast. See acast.com/privacy for more information.

In this candid conversation, AI advisor and CX leader Simon Kriss opens up about the career-defining mistake that blindsided him, moving too fast for his team and leaving them struggling in his wake.

From the high-pressure world of airlines to advising organisations on the future of AI, Simon shares:

• How a “strategic misfit” conversation with his boss changed everything
• Why leaders need to go beyond the “Are you okay?” surface check-in
• How to spot the quietest person in the room and why their voice matters most
• The strategies he uses now to keep teams aligned while still moving at speed

If you’ve ever wondered whether you’re bringing your team with you or just dragging them along, this episode is essential listening.

About Simon Kriss:

Simon is an AI advisor helping organisations navigate the fast-changing world of artificial intelligence. With decades of leadership experience in CX, he brings a unique blend of strategic insight and people-first thinking.

Find out more about Ashton Media's CX, customer care and customer insights events taking place across NSW and Victoria this year.

Hosted on Acast. See acast.com/privacy for more information.

From transparency traps to communication preferences (are you yellow, green, blue, or red?), Rajan dives into the psychology behind trust, culture, and the misunderstood power of slowing down before speeding up.

If you lead a team or want to, this episode is a goldmine of insight into leading better by being more human.

"Inaction is still a choice. But if you don’t explain why you’re choosing it, people will make up their own reasons."

Marketing Tech Symposium | 9-10 September NSW

Marketing Tech Retreat | 9-10 October VIC

The Grey Podcast

Hosted on Acast. See acast.com/privacy for more information.

Before leading Telstra’s creative vision, Anna was on a very different path, training as an architect in one of the toughest degrees you can do. But a brutally hard year working in London forced her to confront a truth: she was in the wrong profession. That so-called “mistake” became the first step into a whole new world of creativity, storytelling, and leadership.

They discuss:

• How a chance encounter in a Kings Cross nightclub led her to advertising
• Why kids make the best critics (and sometimes the best boardroom consultants)
• The power of making decisions with your gut, even when it makes no sense on paper
• Building trust to take creative leaps in large organisations
• Why you should audit your life as often as your car
• The leader who changed her career trajectory
• The role other people play in helping you find your place, and why job descriptions are often BS

This one’s for anyone who’s ever felt stuck, misaligned, or on the wrong path. Anna’s story is a powerful reminder that it’s never too late to pivot and that the best careers are often built on the boldest decisions.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Stephanie reflects on a pivotal leadership mistake: avoiding the difficult conversations.

With decades of experience managing global contact centre teams and millions of customer interactions each year, Steph knows that delivering great CX starts from the inside out. That means leaders have to create cultures of safety, accountability, and, yes, honest feedback.

She shares how she learned (the hard way) that shying away from uncomfortable conversations can fracture trust and stall team performance. And why facing them, with empathy and courage, is the key to building teams that thrive.

You’ll learn:

• Why leadership behaviour is the blueprint for team behaviour
• How to build psychological safety without dodging the hard stuff
• The difference between feedback that’s kind and feedback that’s just nice
• How emotionally intelligent conversations become easier with practice

This episode was recorded onsite at the Contact Centre Symposium. The leading conference for Senior Contact Centre leaders in NSW.

Apply for your place for 2026 now: https://ashtonmedia.com.au/symposiums/contact-centre-symposium/

Hosted on Acast. See acast.com/privacy for more information.

In this honest and deeply reflective episode, I’m joined by Samantha Ezra, Principal of CX Strategy at Telstra, to talk about the trap so many of us fall into tying our worth to how hard we work.

Samantha shares the story of pouring everything into her career, believing hard work would earn her equal treatment and recognition. But when she finally stepped into the room she’d worked so hard to reach, she was met not with respect, but a patronising, “Sweetheart, how old are you?”

We dive into:

• The moment she realised work is not family, it’s business
• The emotional cost of putting all your eggs in one basket
• Why working harder isn’t the same as working better
• The opportunities she missed while chasing validation
• Taking a “grown-up gap year” and reconnecting with herself through travel
• Her advice to everyone: Travel, travel, travel and get perspective beyond the job

This episode is a must-listen for anyone who’s ever lost themselves in their work. It’s a reminder that life is bigger than your job title, and that sometimes the bravest thing you can do is step away to come back stronger.

Hosted on Acast. See acast.com/privacy for more information.

through grassroots engagement, Toby shares practical insights, career reflections, and the values that guide both his corporate and community work. 

Key Topics Discussed: 

The importance of setting clear expectations 

Fostering innovation through hackathons and frontline insights 

Why ambiguity can erode trust and slow progress 

Creating a culture of “freedom within boundaries” 

The story behind Deadly Rugby and its mission to create real social impact 

Resources Mentioned: 

Learn more about Deadly Rugby and how to get involved here https://www.deadlyrugby.com.au/

The podcast is brought to you by Ashton Media, the organisers of ANZ’s leading events for senior leaders across the marketing, customer experience, HR and L&D industries. For more information on our events and how you can be involved, visit https://ashtonmedia.com.au/symposiums/

And to continue to conversation with your CX and contact centre community, follow our Customer Collective by Ashton Media page on LinkedIn here https://www.linkedin.com/showcase/am-customer-collective/

Hosted on Acast. See acast.com/privacy for more information.

Jacquie Alley has worked in the advertising world for over 25 years with one main goal: to leave the industry a better place than when she found it. She’s passionate about people and purpose and has had a brilliantly successful career, but for years she made the mistake that so many of us make: staying small. That is until she realised that her voice mattered, and that she could use it to not only supercharge her career but move the needle for others too.

In this candid conversation, we cover:

• What happens when you really listen to others, and yourself
• The cost of staying silent Vs the power of finally speaking up
• That electric feeling when you find your passion and act on it
• The work (and reward) of getting more women into leadership
• Why amplifying women's voices isn’t just important, it’s essential

This podcast is brought to you by Ashton Media – the organisers of ANZ’s leading events for senior leaders across the marketing, customer experience, HR and L&D industries. For more information on our events, including the exciting Future Media Forum, and how you can be involved, visit https://ashtonmedia.com.au/symposiums/

And to continue to conversation with your marketing and advertising community, follow our MadTech Collective by Ashton Media page on LinkedIn here https://www.linkedin.com/showcase/am-madtech-collective/

Hosted on Acast. See acast.com/privacy for more information.

Amy Murrell spent much of her early career thinking that she could have it all, but what came was a realisation that if you’re succeeding in one area of your life, you’re almost certainly failing in another. In this candid conversation, we cover:

• Navigating your career as a new parent
• The impact of other’s opinions on your self-worth and the importance of backing yourself
• Lessons from bad leadership and what to look for in who you work for
• The questions you need to ask to ascertain whether a role is the right one for you

This podcast is brought to you by Ashton Media – the organisers of ANZ’s leading events for senior leaders across the marketing, customer experience, HR and L&D industries. For more information on our events and how you can be involved, visit https://ashtonmedia.com.au/symposiums/

And to continue to conversation with your HR community, follow our PeopleX by Ashton Media page on LinkedIn here https://www.linkedin.com/showcase/am-peoplex-collective/

Hosted on Acast. See acast.com/privacy for more information.

Nyssa Packard has always believed in the goodness of people. From McDonald's to Danone to Booking.com, she climbed the corporate ladder with an open heart. But after a decade, she left it all behind to chase her entrepreneurial dream.

What followed was a journey through the highest highs and lowest lows – one that pushed her to illness, forced impossible choices, and taught her the hardest lessons about trust, boundaries, and survival.

We cover:

• The importance of happiness in your workplace environment
• The potential life-threatening implications of burnout
• Role modelling vulnerability as a leader
• Navigating work and life as a self-proclaimed perfectionist

This podcast is brought to you by Ashton Media – the organisers of ANZ’s leading events for senior leaders across the marketing, customer experience, HR and L&D industries. For more information on our events and how you can be involved, visit https://ashtonmedia.com.au/symposiums/

And to continue to conversation with your CX community, follow our Customer Collective by Ashton Media page on LinkedIn here https://www.linkedin.com/showcase/am-customer-collective/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we are joined by Michael Petersen, Founder and CEO of Pivotus, for an honest conversation about the tension between playing it safe and taking bold risks and how both approaches have shaped his journey.

From early decisions made in the South of France to the deliberate choice not to rebrand, Michael reflects on the moments where holding back paid off, and the ones where it cost him.

We cover:

• The multiple ways we play it safe without even realising it
• Why not rebranding helped build a rock-solid reputation
• Building a business that isn’t flashy, but one clients commit to for the long haul
• The quiet panic that can come with longevity and playing small
• Backing yourself, dreaming bigger, and taking more risks
• The value of surrounding yourself with people who challenge you — not mirror you

This episode is a masterclass in self-awareness, strategy, and learning to trust your own timing. Whether you’re risk-averse or risk-obsessed, this one will get you thinking about the trade-offs we all make and how to own them.

Hosted on Acast. See acast.com/privacy for more information.

In this powerful episode, I’m joined by Gail Russell, Global Head of Customer Experiences and Channels at HSBC. Gail shares the remarkable story of her international career, from London to Paris to South Africa, and the cultural shocks, career-defining moments, and internal strength she’s discovered along the way.

One moment in particular shaped her profoundly:

She’d flown halfway across the world for a high-stakes meeting, only to arrive in South Africa and be told she wasn’t allowed in the boardroom simply because she was a woman. The door was literally shut in her face.

Gail opens up about:

• What it felt like to be excluded, and how she found the strength to return
• The power of walking away (and walking back in)
• How she’s navigated vastly different cultures and expectations around the world
• The deep importance of seeking out different perspectives and points of view
• Why confidence sometimes looks like quiet resilience, not confrontation

This episode is about grace under pressure, staying true to yourself, and finding your voice even when it’s been deliberately silenced. Gail’s story is one of grit, growth, and global perspective.

Hosted on Acast. See acast.com/privacy for more information.

Georgia Thomas shares a career-defining mistake from her early days as a TV buyer. When handling a major advertising account, she accidentally sent confidential negotiation documents to someone outside her organisation, a blunder that could have severely damaged her company's position.

What saved her was the relationship she'd built with the recipient. Georgia immediately reached out, honestly acknowledged her mistake, and asked for the documents to be deleted. This quick thinking and the trust she'd established prevented a potential disaster.

"This experience taught me to slow down," Georgia explains. She parallels this with a personal incident when she was running with her daughter's pram, tripped, and her daughter fell out because she wasn't properly strapped in. We don't need to be moving at breakneck speed all the time.

Georgia emphasises how building genuine connections throughout your career creates an unexpected safety net. Being nice to everyone and maintaining mutual respect will come back to help you when you least expect it.

When asked what she would change about her industry, Georgia's answer was characteristically candid and hilarious: "Less dickheads."

The episode highlights the importance of slowing down to check your work, investing in authentic relationships, and maintaining integrity even under pressure.

Check out: https://ashtonmedia.com.au/

MadTech Collective: https://www.linkedin.com/showcase/am-madtech-collective/?viewAsMember=true

Hosted on Acast. See acast.com/privacy for more information.

Did you know? 1 in 6 Australian couples face infertility. Chances are, someone in your office is struggling right now.

A taste of what you’ll hear: 

• The hidden toll of fertility challenges at work
• Why leaders need to tune in, not just manage performance
• How small acts of support build lasting loyalty
• The power of speaking up about your needs

“I wish I had the confidence to say, ‘I need support now, I’ll make it up in other ways.’”

FOR LEADERS

Performance dips? Ask what’s really going on. Compassionate leadership goes a long way.

FOR EMPLOYEES

You’re more than a moment in time. Asking for support is a strength, not a weakness.

Visit ashtonmedia.com.au to explore the events leaders like Alice will be at! 

Hosted on Acast. See acast.com/privacy for more information.

What we cover:

• Melo’s harrowing experience trapped in a cyclone while cycling around the world
• How meditation practices saved him during a moment of extreme crisis
• His powerful realisation that true peace comes from within, regardless of external chaos
• Why Melo believes in showing — not telling — when it comes to mindfulness

"No matter what is going on around you, you can find peace within." – Melo Calarco

Don’t miss out:

Melo’s recent workshop at the Customer 360 Symposium received an outstanding 9/10 rating from delegates. For more exclusive insights like this, join us at Ashton Media’s next Customer Experience event: https://bit.ly/437MoJI

Hosted on Acast. See acast.com/privacy for more information.

Pancho shares how sacrificing rest for results was a mistake that nearly cost him—and how he now sees sleep as a key part of high performance. We explore his mindset shift from being purely outcome-focused to embracing the messy, uncomfortable journey of leadership.

He also talks about The Mistake Book, his tool for creating space to fail, learn and grow, and why there’s no real finish line in business—just a chance to keep improving year after year.

Don’t forget to check out the CX Retreat by Ashton Media, Pancho delivered a standout talk at the 2024 event, the kind of session you can only get at the retreat.

Follow us and subscribe wherever you get your podcasts!

Hosted on Acast. See acast.com/privacy for more information.

Chris discusses understanding clients' products firsthand, his "hope for the best, plan for the worst" philosophy, and the importance of anticipating potential problems. He opens up about how overworking and seeking validation damaged his health and relationships.

Listeners will learn about Chris's practical approaches to better self-management, including taking "deliberate oxygen" breaks and acknowledging personal limitations. He introduces the valuable concept of the "third place" - that crucial space beyond work and home - and emphasises humour's role in leadership.

Check out Ashton Medias events here: https://bit.ly/4jFsJGL

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

We dive into the intersection of Employee Experience (EX) and Customer Experience (CX), exploring whether leaders in these fields should be planting seeds of ideas rather than handing out “how-to” manuals. Janett discusses the concept of democratising ideas—how people may move on, but the core concept or project can continue to thrive long after.

Reflecting on her own experiences, Janeet talks about the challenge of stepping back and viewing the bigger picture. She shares moments when her enthusiasm led her to become too involved in opportunities, making it difficult to take a backseat when needed.

This episode is a thoughtful conversation on leadership, the balance of involvement, and how to move forward with a broader perspective.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Ben reflects on a pivotal moment early in his career at just 23 years old: an engine explosion, a young life at risk, and no support system to rely on. Everyone looked to him for answers he didn’t have, making it one of the most stressful and terrifying days of his life. That experience taught Ben resilience and shaped how he leads, works, and supports his team today.

He emphasises the importance of having a senior leader by your side when things go wrong and creating a safe space for people to fail, learn, and grow. Ben also highlights the power of sharing failures openly—allowing others to learn from your experiences and building stronger, more connected teams.

This episode is a powerful exploration of leadership, resilience, and the lessons we can draw from our toughest challenges.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

We also discuss the importance of recognising your unique contributions and understanding what you bring to the table. Plus, we delve into the power of data—not just as a tool, but as a resource that becomes truly valuable when it leads to actionable insights.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, Carolyn shares:

The hard lessons she learned about delegation, why trying to do it all isn’t a badge of honour

How rushing through career milestones made her realise the importance of slowing down

Why trust is the foundation of great leadership and how she creates a safe space for her team to grow

The career advice she wishes she took sooner

Carolyn has spent over 15 years in the digital space across Boston, San Francisco, Sydney, London, and New York. As one of the founding members of the IAB Australia AdTech Council, she’s shaped industry standards and worked on some of the most innovative digital campaigns across Asia. She’s also a self-confessed podcast addict, so we knew she’d be right at home on this one!

Hosted on Acast. See acast.com/privacy for more information.

Jason dives into the difference between sympathy and empathy, why feedback often triggers shame, and how leaders can create a culture of resilience by leading with empathy. He also talks about the importance of having a support system, coaches, mentors, and even your GP, because corporate leaders are athletes, too.

"If you're not OK, how are you going to make big decisions, support your team, or help your clients grow?

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Previously she picked up rubbish for a local council the UK (by letting people report local messes thru a chatbot). Prior to that she looked after digital service for the UK’s largest telco (EE), winning a few “best online service” gongs in the process. 

Hosted on Acast. See acast.com/privacy for more information.

Today we explore how just using the latest and great technology is not enough alone to guarantee success. We also cover T-Shape Leadership which places an increased value on developing your understanding beyond your specialism if you want to successfully lead cross-functional teams.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

This chat will discuss how impactful customer experiences, particularly negative ones can stay with you, in her case for more than 25 years, and how they can leave a lasting impression on whether you end up buying the fancy Italian bag or not….it will make sense in a minute.

Hosted on Acast. See acast.com/privacy for more information.

Today we explore how the over use of NPS and over surveying can be as damaging as it can be insightful.

Hosted on Acast. See acast.com/privacy for more information.

Currently the Director of Digital Transformation & CX at Pernod Ricard he is also the founder and creative director of ANOTHERSIDE, a Korean/Australian streetwear label promoting youth mental health, and the art collective asinglepiece. 

As an ardent believer in the power of art to transform, he has worked all over the world to make art more accessible and inclusive through creative storytelling, innovative technology and data-driven strategy,

Hosted on Acast. See acast.com/privacy for more information.

But how do you remain innovative in the fast-moving world of programmatic? Drawing interesting parallels between the history of the film industry and programmatic, grab 22 mins to find the answer to this question and be thoroughly entertained in the meantime.

This series of AshtonCast, Why Innovating Matters In Programmatic Advertising, is proudly brought to you by the Programmatic Summit, the region’s most important programmatic, digital and adtech conference.

We’re featuring interviews with Ryan Menezes, Chief Technology and Transformation Officer at GroupM, Natalie Minter, Product Manager - Agencies & Brands at flybuys, and Tim Armstrong, Head of Digital Platforms, Capability and Audience, NOVA Entertainment. 

Hosted on Acast. See acast.com/privacy for more information.

This was recorded just before COVID started to kick off.

In this session Wan will reveal challenges the Japanese flag carrier has encountered on its path to improve programmatic, will question why programmatic campaigns can turn out so pedestrian and will share some tips to help you not only avoid certain pitfalls, but to push ahead with programmatic confidence.

Hosted on Acast. See acast.com/privacy for more information.

He's originally from Ireland and is a bit of an industry legend!

Brought to you by our friends at PubMatic.

Hosted on Acast. See acast.com/privacy for more information.

Brought to you by our friends at PubMatic.

Hosted on Acast. See acast.com/privacy for more information.

Brought to you by our friends at PubMatic.

Hosted on Acast. See acast.com/privacy for more information.

In this series of AshtonCast, Video Fast Forward, proudly brought to you by our friends at PubMatic we will answer this question and more with interviews from Nicola Lewis, Chief Investment Officer at GroupM ANZ, Nick Young, Director of Sales - Digital & Publishing, 9 and Peter Barry, Regional Director, ANZ & Head of Audience, APAC at PubMatic.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

In this podcast series, we talk to marketing and CX leaders to explore how technologies, such as attribution, automation and artificial intelligence, can help us better understand and meet the evolving needs of our customers of today, tomorrow, and in times of disruption.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

As someone who strives to put the customer at the centre of their thinking at SEEK, we speak to Elyssia about:

-         The impact COVID-19 has had on our ability to meet the needs of our customers

-         How we can continue to keep our finger on the pulse regarding customer needs, behaviours and attitudes

-         How we can nurture customer trust to build long-lasting customer relationships

-         What the role of CX looks like as we navigate the road to recovery and beyond

Visit https://ashtonmedia.com.au/ashtoncast/ for more info on AshtonCast.

Visit https://www.genesys.com/en-sg for more info on Genesys.

Produced by PodPaste https://podpaste.com.au/.

Hosted on Acast. See acast.com/privacy for more information.

Listen in to find out what marketers should do protect and strengthen their business’ for the long term.

Hosted on Acast. See acast.com/privacy for more information.

Delivering empathetic, meaningful and authentic experiences for our customers is more important than ever, enabling us to build long-lasting customer relationships that thrive as we navigate the road to recovery and beyond.

But how can we continue to embed these principles in our customer experience at scale?In our How Does Empathy Impact CX? podcast series on AshtonCast, brought to you by our friends at Genesys, we talk to CX leaders about exactly that – at a time when demonstrating empathy is critical, how can we create truly meaningful and empathetic customer experiences at scale? 

This episode features interviews with:

• Jess Rix, Head of Customer Interactions, Sunsuper
• Elyssia Clark, Head of Customer Insights and Strategy, SEEK
• Keith Pearce, Head of Brand Marketing and Communications, Genesys

Hosted by Stacey Goater, CX Portfolio Director, Ashton Media

• Visit https://ashtonmedia.com.au/ashtoncast/ for more info on AshtonCast
• Visit https://www.genesys.com/en-sg for more info on Genesys
• Produced by PodPaste https://podpaste.com.au/

Hosted on Acast. See acast.com/privacy for more information.

• Advice on how to make the most of of your digital investments and ad spend
• Are we headed for another great depression?
• Why your plumbing is important
• His thoughts on the great work from home experiment we are all on
• The challenges of virtual pitching
• Immediate differences in the market due to COVID-19
• GFC and 9/11 vs COVID-19
• How to take your Ecommerce and digital to the next level

Visit Google Marketing Platform https://marketingplatform.google.com/about/

Visit the home of AshtonCast https://ashtonmedia.com.au/ashtoncast/

Connect with Des ODell https://www.linkedin.com/in/desodell/

Check out Resolution Media https://www.resolutiondigital.com.au/

Hosted on Acast. See acast.com/privacy for more information.

This episode of AshtonCast is brought to you by our friends at Google Marketing Platform.

Hosted on Acast. See acast.com/privacy for more information.

He’s now the strategy and business lead for Google’s Marketing Technology in Australia and New Zealand, working alongside the team at Google with some of the country’s most important brands and agencies to help them drive their digital marketing maturity to the next level.

A few of things Barney provides insights on include:

·        The most immediate differences he has seen in the marketplace after COVID-19

·        The role digital marketing maturity played and continues to play in coping with this crisis

·        Google’s recommendations for digital marketers today

·        What Google’s marketing teams are doing to respond

·        What recommendations he has for other leaders in the industry right now

This episode of AshtonCast is brought to you by our friends at Google Marketing Platform.

Hosted on Acast. See acast.com/privacy for more information.

In this episode hear from:

• Barney Pierce, Director, Google Marketing Technology Platforms ANZ, Google
• Des ODell, CEO, Resolution Media Australia
• Michael Schniering, Managing Director and Partner, BCG
• Janet Ranola, Paid Media Manager, Koala.com

Hosted on Acast. See acast.com/privacy for more information.

Brought to you in partnership with our friends at UnLtd and production partners Pod Paste. In this episode we chat with Mitch Wallis, Founder & CEO of Heart On My Sleeve about strategies to help you cope as well as how to reach out if you are struggling.

Visit https://ashtonmedia.com.au/ashtoncast/ for details on AshtonCast

Visit https://unltd.org.au/ to find out how you can help Unltd

Visit https://podpaste.com.au/ for all of your podcast production needs

Visit https://heartonmysleeve.org/ to find out more about Heart On My Sleeve

Hosted on Acast. See acast.com/privacy for more information.

Visit https://ashtonmedia.com.au/ashtoncast/ for details on AshtonCast

Visit https://unltd.org.au/ to find out how you can help Unltd

Visit https://podpaste.com.au/ for all of your podcast production needs

Connect with Clinton Parr here: https://www.linkedin.com/in/clintonparr/

Hosted on Acast. See acast.com/privacy for more information.

Visit https://ashtonmedia.com.au/ashtoncast/ for details on AshtonCast

Visit https://unltd.org.au/ to find out how you can help Unltd

Visit https://podpaste.com.au/ for all of your podcast production needs

Hosted on Acast. See acast.com/privacy for more information.

This episode is focused on CX in a crisis, and right now with COVID-19 massively disrupting all facets of life and business, we are certainly faced with a crisis, the size of which we have never dealt with before.

As a CX practitioner, most of your training and experience will have been focused around business as usual.

But what do you do when business as usual becomes business as unusual?

Join Khaled Akl, Former Global VP, Customer Development, Unilever and your host Gavin Stewart, Co-Founder and Marketing Director, Ashton Media as we unearth lessons learned by Akl during the Arab Spring and see how they can be re-applied to today’s COVID-19 crisis.

Visit www.ashtonmedia.com.au/ashtoncast for episode transcription.

Connect with Gavin Stewart here: https://www.linkedin.com/in/gavin-stewart-2479b41/

Watch the full keynote presentation from Khaled Akl at the 2016 Customer 360 Symposium here: https://www.youtube.com/watch?v=E-B29NhaYiM&t=4s

Hosted on Acast. See acast.com/privacy for more information.

Visit LiveRamp to find out how they can help your business.

This episode features the full interview with Travis Clinger, Vice President of Global Strategy and Partnerships at LiveRamp. Travis is an international business strategist working to repair an imperfect ad tech infrastructure and reestablish consumer trust.

Your host Gavin Stewart, Marketing Director and co-founder of Ashton Media brings Short, Sharp, Stories and Solutions to the biggest challenges in marketing, advertising, media and CX.

In digital advertising, the downfall of third-party cookies is imminent. For advertisers, agencies, and publishers, the future is opaque at best. But it's in this uncertain future that I'm reminded of a key moment in history where the right team overcame obstacles both challenging and unknown.

The marketing and advertising industry has a somewhat unhealthy addiction to cookies and their favourite digital treat is going to vanish.

With third-party cookies in decline and a move for the industry to look for long-term solutions, opinions have become clear on the landscape of digital marketing and how it has changed over the past few years.

We will tackle the problem of how we got here first. Then move onto the solution and what lies ahead. We'll then wrap it up by getting some live interviews from a few attendees at our Ashton Media Programmatic Summit 2020 at the lovely Doltone House in Pyrmont, Sydney.

We spoke with several prominent figures in the digital marketing industry, to discuss what that the cookie-centred approach has meant for the industry since the inception of programmatic by tapping into their experience and insights on the long-awaited developments.

Into its 7th year, the Summit is firmly established as ANZ’s Programmatic Industry Showcase. It’s the largest gathering of ANZ’s programmatic industry, and we’re delighted to announce that in partnership with IAB Australia, the Programmatic Summit takes place in March 2020, Sydney and Melbourne.

Programmatic In Your Pocket - Life in a Cookie-less World brought to you by LiveRamp. More on the Programmatic Summit 2002 here.

Hosted on Acast. See acast.com/privacy for more information.

Visit LiveRamp to find out how they can help your business.

This episode features the full interview with Peter Barry, Regional Director Australia and New Zealand at PubMatic.

Your host Gavin Stewart, Marketing Director and co-founder of Ashton Media brings Short, Sharp, Stories and Solutions to the biggest challenges in marketing, advertising, media and CX.

In digital advertising, the downfall of third-party cookies is imminent. For advertisers, agencies, and publishers, the future is opaque at best. But it's in this uncertain future that I'm reminded of a key moment in history where the right team overcame obstacles both challenging and unknown. ..

The marketing and advertising industry has a somewhat unhealthy addiction to cookies and their favourite digital treat is going to vanish.

With third-party cookies in decline and a move for the industry to look for long-term solutions, opinions have become clear on the landscape of digital marketing and how it has changed over the past few years.

We will tackle the problem of how we got here first. Then move onto the solution and what lies ahead. We'll then wrap it up by getting some live interviews from a few attendees at our Ashton Media Programmatic Summit 2020 at the lovely Doltone House in Pyrmont, Sydney.

We spoke with several prominent figures in the digital marketing industry, to discuss what that the cookie-centred approach has meant for the industry since the inception of programmatic by tapping into their experience and insights on the long-awaited developments.

Into its 7th year, the Summit is firmly established as ANZ’s Programmatic Industry Showcase. It’s the largest gathering of ANZ’s programmatic industry, and we’re delighted to announce that in partnership with IAB Australia, the Programmatic Summit takes place in March 2020, Sydney and Melbourne.

Programmatic In Your Pocket - Life in a Cookie-less World brought to you by LiveRamp. More on the Programmatic Summit 2002 here.

Hosted on Acast. See acast.com/privacy for more information.

Programmatic In Your Pocket - Life in a Cookie-less World brought to you by our friends at LiveRamp. 

Visit LiveRamp to find out how they can help your business.

This episode features the full interview with Jennifer Snell, Head of Digital Marketing at Finder. Jennifer is responsible for all media buying, creative production and CRM for Australia’s largest comparison site. 

Your host Gavin Stewart, Marketing Director and co-founder of Ashton Media brings Short, Sharp, Stories and Solutions to the biggest challenges in marketing, advertising, media and CX.

In digital advertising, the downfall of third-party cookies is imminent. For advertisers, agencies, and publishers, the future is opaque at best. But it's in this uncertain future that I'm reminded of a key moment in history where the right team overcame obstacles both challenging and unknown. ..

The marketing and advertising industry has a somewhat unhealthy addiction to cookies and their favourite digital treat is going to vanish.

With third-party cookies in decline and a move for the industry to look for long-term solutions, opinions have become clear on the landscape of digital marketing and how it has changed over the past few years.

We will tackle the problem of how we got here first. Then move onto the solution and what lies ahead. We'll then wrap it up by getting some live interviews from a few attendees at our Ashton Media Programmatic Summit 2020 at the lovely Doltone House in Pyrmont, Sydney.

We spoke with several prominent figures in the digital marketing industry, to discuss what that the cookie-centred approach has meant for the industry since the inception of programmatic by tapping into their experience and insights on the long-awaited developments.

Into its 7th year, the Summit is firmly established as ANZ’s Programmatic Industry Showcase. It’s the largest gathering of ANZ’s programmatic industry, and we’re delighted to announce that in partnership with IAB Australia, the Programmatic Summit takes place in March 2020, Sydney and Melbourne.

Programmatic In Your Pocket - Life in a Cookie-less World brought to you by LiveRamp. More on the Programmatic Summit 2002 here.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.

Hosted on Acast. See acast.com/privacy for more information.