Together, they explore how to challenge assumptions and why the APS still has a long way to go in turning commitment into meaningful change. The episode highlights emerging initiatives across the APS, including sponsorship, stronger staff networks and clearer institutional signals to support fairness, inclusion and better outcomes for the community the APS serves.

Key tips:

• Start with evidence, then act on it. Strong data helps move the conversation beyond assumptions and shows where barriers are real and where action is needed most.
• Leadership signals shape outcomes. When leaders show a visible commitment to fostering inclusion, it positively influences who feels encouraged to apply, grow and see a future in the Australian public service.
• Inclusion happens in everyday decisions. Look closely at small moments where choices are made about who is invited in, supported, encouraged or sponsored. These actions can shape long-term career outcomes.
• The APS has an opportunity to lead. APS leaders have the unique ability to coordinate, act deliberately, and build a workforce that better reflects the community it serves.

Show notes:

APS Culturally and Linguistically Diverse Employment Strategy and Action Plan | Australian Public Service Commission

Modelling Australian Public Service Careers | Tax and Transfer Policy Institute, Crawford School of Public Policy, ANU

Cross-agency diversity networks (including CALD CONNECT) | Australian Public Service Commission

APSC CALD Action Plan (2025–2028) | Australian Public Service Commission

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Rob Heferen looks back on a career spanning tax policy, major reform and public sector leadership, from his early days in customs to leading the Australian Taxation Office.

With host David Pembroke, CEO of contentgroup, he shares what has shaped his approach to leadership and what sets public service apart: the opportunity to work for something bigger than yourself and improve outcomes for the public as a whole. 

Rob and David discuss the importance of developing expertise, communicating clearly, working collaboratively, and leading change carefully in environments shaped by complexity, risk and rapid technological change. 

Key tips: 

• Develop deep expertise quickly but always keep sight of the bigger picture. 
• Communicate clearly and avoid speaking in specialist jargon or code. 
• Be someone people want to work with: reliable, collaborative and trusted. 
• Stay grounded in the mission of public service and focus on better outcomes for the public. 
• In complex, high-risk environments, lead change carefully, but do not lose the confidence to think bigger and act bolder. 

Show notes: 

Australia’s Future Tax System Review | Australian Treasury

Australian Taxation Office 

ATO AI transparency statement | Australian Taxation Department

The Tyranny of Merit | Michael Sandel

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Since opening in June 2023, Urgent Care Clinics have cared for over 2 million people and grown rapidly from an initial 50-clinic commitment to more than 90, with 137 expected by the end of 2025–26. It’s an impressive example of delivery at pace in the public sector, earning the Urgent Care Clinics team the 2025 Spirit of Service People’s Choice Award.

Led by Adam Nettheim, Chief Customer Officer at Commonwealth Superannuation Corporation, Sarah Sinclair, Assistant Secretary, Urgent Care Branch and Sarah El-Sabagh, Director, Urgent Care Policy and Evaluation from the Department of Health, Disability and Ageing, this episode unpacks the practical decisions and partnerships behind this scale-up, with lessons you can apply in any service or program. They dive into what it takes to stand up quickly, build confidence with partners and providers, and make access easier for communities.

*The People’s Choice Award is proudly sponsored by Commonwealth Superannuation Corporation.

Key Tips

1. Design around the user: build services to fit real lives, remove friction, make access simple, and focus on what people need in the moment.
2. Move at pace by partnering well: strong relationships across the system are the engine room of delivery.
3. Keep listening after launch: build feedback loops early so you can improve in real time, not “set and forget”.
4. Stay anchored to outcomes: success is a better experience for people and less pressure on frontline services.

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In this episode of Work with Purpose, host Kate Driver speaks with Richard Windeyer, former Head of the APS Procurement and Contract Management Profession, and Deputy Secretary of the Department of Finance, along with Andrew Marsden and Kim Hunter, partners at O’Connor Marsden, to unpack something that quietly shapes almost every part of Australian life: government procurement.

From paper clips to submarines, every ambulance, bridge, hospital, IT system, and research project has to be bought, managed, and justified. Together, our guests explore how more than $100 billion of taxpayer money each year is turned into public value, why integrity and transparency matter as much as price, and how both public servants and suppliers can navigate this space with confidence – especially in light of the recent changes to the Commonwealth Procurement Rules.

Key Tips

1. Start early: the most important procurement decisions happen at the beginning, when defining the problem, engaging the market, and designing the right approach.

2. Talk to the market and do it well: early, transparent engagement helps agencies understand what is possible and leads to better outcomes while maintaining strong probity.

3. Integrity and transparency make decisions defensible: managing conflicts of interest, documenting decisions clearly, and ensuring fairness are essential to maintaining public trust.

4. Procurement is everyone’s business: if you design, approve, or manage work involving suppliers, you play a role in how public money delivers public value.

Show Notes

• 2025 Commonwealth Procurement Rules | Department of Finance
• Australian Government Contract Management Guide | Department of Finance
• Procurement | Department of Finance
• Commonwealth Procurement and Contract Management Training Suite | Australian Public Service Academy

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Robin Edmonds from the Department of Infrastructure, Transport, Regional Development, Communication and the Arts and Joey Ballantyne of Grit n Grace Collective talk about neurodiversity, developing a strong sense of self, and supporting people to learn and work in a way that helps them thrive.

When Joey Ballantyne, founder of Grit n Grace Collective, speaks about breaking the survive/burnout cycle, and her late autism diagnosis, it comes from the heart. Driven by her own experience, she started her own neuro-affirming professional development program, built to empower atypical women in the workplace.

In this special Work with Purpose conversation, Joey and guest host Robin Edmonds, co-chair and co-founder of the Australian Public Sector Neurodiversity Community of Practice and assistant director, Media Reform at the Department of Infrastructure, Transport, Regional Development, Communication and the Arts, shed light on the experiences of neurodivergent women in the workplace, and the specific challenges they face. They also talk about ways to get to know yourself, and how managers can build inclusive team cultures that benefit everyone.

Key Tips

• Develop a strong sense of self and what you need in a work environment to succeed
• As a leader, give agency to your staff to show you how the work best. For example, ask people how they want to receive feedback
• Be clear about meeting purposes, take notes, and give people time to process.

Show Notes

• Grit n Grace Collective
• Public Sector Neurodiversity Community of Practice | Australian Public Service Commission
• 2024 APS Census | Australian Public Service Commission

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Ray Griggs AO CSC looks back at a long and distinguished career in the public sector – from Australia’s Defence Force to most recently the Department of Social Services. Along the way, he navigated many difficult conversations, had his views contested, and at times, had to manage failure. In this conversation with host David Pembroke, CEO of contentgroup, he tells us how these challenges contribute to growing as a leader – and as a human.

They also discuss managing large-scale change in complex environments, why you should always do your own fact-checking, and how solutions through new technologies need to be co-designed with Australia’s communities.

Key tips:

• How you respond to people’s views and ideas is crucial. Respond the way you’d like your own leaders to respond to you.
• Never neglect doing your own fact checking. Once you launch into the process, your credibility can be at risk.
• Work out how real a timeline is. Sometimes we impose unrealistic timelines on ourselves.

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Marking one year and one day since her appointment, the Governor-General reflects on her journey from suburban Canberra to one of the nation’s highest offices. She shares insights into her upbringing, career, and the values that guide her leadership – care, kindness, and respect.

Listeners will gain a rare glimpse into the evolving role of civic institutions, the importance of inclusive public service, and the power of storytelling in shaping national identity. From her early volunteerism to her work in law, sport, climate, and social justice, the Governor-General’s story is one of curiosity, courage, and commitment to community.

In this episode, you’ll hear about her path to Governor-General, why care, kindness, and respect are central to her vision for modern leadership and public service, and how her diverse career shaped a holistic view of Australia’s institutions and the people who power them.

This episode is a must-listen for anyone who cares about Australia’s future, the role of public service, and the values that bind us together.

Key tips

• Champion civics education. Help build a more informed and engaged society by promoting understanding of Australia’s democratic systems and institutions
• Collaborate across sectors. Break down silos between public, private, and community sectors to foster innovation and shared purpose
• Lead with compassion. Embed care and kindness into everyday decision-making – whether in policy, leadership, or community engagement.

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In this episode of Work with Purpose, IP Australia Deputy Director-General Margaret Tregurtha joins Wendy Cohen, Deputy CEO of IPAA, to explore how modern public institutions can foster innovation, build trust and deliver services that meet evolving community needs.

Listeners will gain a clear understanding of how intellectual property underpins Australia’s economic and cultural wellbeing, why recognising and protecting First Nations knowledge is essential to a fair and modern IP system, and what responsible adoption of emerging technologies like AI really looks like in practice.

The conversation also highlights the mindsets and capabilities needed to drive meaningful change inside government, from embedding transparency and inclusion to creating cultures that support curiosity and continuous improvement. It offers a practical and grounded look at what it takes to build public services that are trusted, adaptive and ready for the future.

Key Takeaways

Human centred design is essential for modern public services.

True transformation happens when services are built around people's real needs and expectations, not just new technology.

Protecting First Nations knowledge strengthens Australia's innovation system.

Recognising and safeguarding Indigenous Cultural and Intellectual Property is vital for fairness, cultural resilience and a modern IP framework.

Responsible innovation depends on clear governance and a culture of curiosity.

Emerging technologies like AI deliver public value only when supported by strong risk frameworks, purposeful leadership and teams empowered to learn and experiment.

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Deputy Secretary David Mackay (Regions, Cities and Territories, Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts) and Michael Pohl (National Manager for Smart Centres across Regional NSW and the ACT at Services Australia) share candid reflections on leadership, identity, caregiving, cultural background, and the real pressures of balancing demanding roles with busy family lives.

Listeners will hear lived experience, practical behaviours, First Nations perspectives, and personal stories that illuminate the difference male leaders can make in shaping respectful, healthy public sector workplaces.

Key Tips

1. People remember how leaders make them feel: small moments of validation or dismissal shape workplace culture more powerfully than formal feedback
2. Lead with questions, not answers: curiosity and humility help unlock team insight, build trust, and create stronger decisions
3. Normalise shared caregiving: taking parental leave and protecting family time strengthens leaders and helps shift outdated gender norms
4. Be honest about the chaos: vulnerability creates psychological safety and helps teams feel understood and supported

Show Notes

• Coro Canberra (David Mackay’s choir)
• Hartley Cycle Challenge (Michael’s charity ride)

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In this episode of Work with Purpose, host David Pembroke speaks with Professor Liam Smith and Dr Connor Wynn from Behaviour Works Australia to explore how politicians make high-stakes decisions under pressure and what the public sector can learn from the process.

Drawing on extensive behavioural research, Smith and Wynn reveal how political leaders rely on heuristics, or mental shortcuts, to navigate complexity, limited time and competing demands. They explain how community sentiment, emotion, political capital and timing influence which policies rise to prominence, and how these forces shape outcomes across government.

Listeners will learn how understanding the psychology of decision making can help them engage more effectively with ministers, anticipate shifting priorities and design advice that resonates. This is an engaging conversation about influence, timing and the human side of leadership in government, offering practical guidance for anyone working in or alongside the Australian Public Service.

Key tips:

1. Use the “wait and see” principle. Recognise when an issue is gaining traction and be ready to act when political and community momentum align.
2. Seize the moment. Identify windows of opportunity created by events, media attention or public pressure, and present advice when decision makers are most receptive.
3. Think like your audience. Understand how leaders and communities perceive an issue, and frame advice using real-world perspectives and public sentiment, not just technical evidence.

Show notes:

• Behaviour Works Australia – behavioural science research and case studies: behaviourworksaustralia.org
• How the political elite make decisions - Wynn - 2025 - Australian Journal of Public Administration - Wiley Online Library

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From the power of trust and genuine connection to the growing impact of AI and technology, Curtis and Kirkby share honest insights about what it means to be a people-focused leader today. They reveal how curiosity, courage and empathy can build stronger teams, shape culture and help leaders navigate complexity with confidence.

Listeners will also hear how HR professionals are helping the APS evolve by embracing innovation, driving inclusion and belonging, and preparing for the workforce of the future. It’s an inspiring conversation about keeping people at the heart of transformation and leading with purpose when it matters most.

Key tips

1. Lead with curiosity and connection. Build trust through open communication, empathy and genuine listening. Be straightforward, approachable and real.
2. Use technology wisely. Let AI and digital tools enhance people’s work rather than replace it.
3. Create a sense of belonging. Inclusion and psychological safety are essential for high-performing teams.
4. Stay open and ask for help. Strong leaders grow through curiosity and collaboration, not by having all the answers.

Show notes 

• Successful Public Governance | Utrecht University
• Speech to the American Society for Public Administration | Crawford School of Public Policy
• Pathways to Positive Public Administration An International Perspective | Book
• Has the time arrived for Positive Public Administration | The Mandarin

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Described as the Commonwealth’s “workplace umpire,” Jamie and her office review promotion decisions, Code of Conduct inquiries and other workplace matters to make sure they’re not only lawful, but fair and correct. She explains how her team provides impartial review, carefully manages conflicts of interest, and works with agencies to lift capability and strengthen decision-making.

Jamie also shares her career journey as a long-serving public servant, the lessons the APS can take from Robodebt, and why procedural fairness is essential in maintaining trust and confidence across the APS.

Key tips:

1. Document decisions clearly – thorough records ensure fairness and allow meaningful feedback in recruitment and promotions.
2. Empower staff through reviews: Code of Conduct processes give people the confidence to raise concerns and strengthen workplace culture.
3. Own-motion audits, shared case studies and communities of practice improve decision-making and integrity across the APS.

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The APS Data Profession, launched in 2020, it has grown from a pilot into a thriving community of 13,500 members across Commonwealth, state and territory governments. The profession is about more than technical skills. It’s building a culture of evidence-based decision making, giving leaders confidence in using data, and opening career pathways through graduate streams and cadet programs.

Dr Gruen reflects on how communities of practice, the Data Capability Framework, and initiatives like the Data Awards are shaping a smarter, more collaborative public service ready for challenges like AI and machine learning.

Key takeaways:

1. Why data matters in government – the APS Data profession is building skills and a culture that supports evidence-based decisions.
2. How the data profession is growing - from graduate programs to communities of practice, creating a strong pipeline of talent and collaboration
3. What leaders need to know – why senior executives and decision makers must understand data to better shape outcomes for Australian citizens

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In this episode, host David Pembroke is joined by two leading experts in organisational decision-making: Eric Barends, Managing Director of the Centre for Evidence-Based Management, and Alessandra Capezio, Associate Professor of Organisational Behaviour at the Australian National University. Together, they explore how public servants can make better decisions by combining data, research, stakeholder input, and professional experience.

The conversation delves into the challenges of balancing instinct and evidence in fast-paced environments, the risks of relying on heuristics and cognitive biases, and the importance of cultivating a culture that supports critical thinking and evidence-informed practice.

Key tips: 

1. Use multiple sources of evidence to support decision-making. Avoid relying solely on personal experience; combine organisational data, scientific research, stakeholder perspectives, and expert judgement.
2. Challenge cognitive biases. Recognise common pitfalls like solution fixation and authority bias, and ask critical questions to uncover root causes.
3. Build capability and culture. Equip teams with the skills and shared language to critically appraise evidence, even under time pressure, and foster leadership that values evidence-based practice.

Show notes:

• Evidence-based tools and resources | Center for Evidence-Based Management website
• Online course on evidence-based management | CEBMa
• EBDM support, short courses and bespoke offerings | Associate Professor Alessandra Capezio via ANU

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In this episode of Work with Purpose, guest host Andrew Metcalfe AO FIPAA explores the power of personal correspondence in shaping Australia's political landscape. With around 150,000 letters and emails received annually by the Prime Minister, new research is shedding light on how these messages influence policy and public discourse.

Dr Daniel Casey and Dr Marija Taflaga from the Australian National University unpack the findings of Daniel's research into letters sent to Prime Minister John Howard between 1996 and 2000, and discuss broader insights from the POLEVPOP project on how politicians evaluate public opinion.

From heartfelt pleas and policy critiques to unexpected administrative revelations, this episode reveals how everyday Australians have helped shape the national agenda – one letter at a time.

Key tips:

• Write to policymakers – letters from the public are a vital democratic tool, offering depth and context beyond the ballot box.
• Tell your story. Personal stories – especially those that tug at the heart – can leave a lasting impression on policymakers
• Opt for handwritten or emailed letters. Despite the rise of social media, private correspondence remains a powerful and personal form of civic engagement.

Show notes:

• How politicians evaluate public opinion (POLEVPOP) | ANU
• Explore one of the featured letters: Jeffrey Funerals letter to the PM (1996) | via Daniel Casey
• Daniel Casey, 'Dear John...': Letters from the public to Prime Minister Howard | UNSW Library

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Public administration on a global scale is facing challenges from growing hostility influenced by misinformation and political rhetoric, which is impacting public servants’ morale and the perception of government institutions.

In this discussion, Crawford School of Public Policy Director Janine O’Flynn reflects on her address to the 2025 American Society of Public Administration Conference which highlighted these issues alongside efforts to build a positive narrative for public service and the integration of technology like AI in governance.

This podcast delves into the long-running global debate on the value of public service – a conversation that continues to evolve across different national contexts.

Key tips: 

1. Lead with empathy – recognise the emotional toll of uncertainty and trauma on public sector employees. Whether you're a leader or a colleague, approach conversations and decisions with compassion and understanding.
2. Champion positivity – actively highlight the value and impact of public sector work. Sharing success stories and meaningful contributions helps counteract public hostility and rebuild trust.
3. Engage thoughtfully with AI – understand that trust in artificial intelligence depends on more than just technology; it requires ethical oversight, sound judgement, and high-quality data. Advocate for systems that challenge, rather than replicate, existing biases.

Show notes:

• Utrecht University project on Successful Public Governance | Utrecht University, Netherlands
• Speech to the American Society for Public Administration | Crawford School of Public Policy
• Pathways to Positive Public Administration: An International Perspective | Open source book via Elgar Online
• Has the time arrived for Positive Public Administration | The Mandarin
• Automated Assistance in Administrative Decision Making [2004] | Administrative Review Council Reports
• 2025 American Society of Public Administration Conference | ASPANet

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In this episode of Work with Purpose, host David Pembroke speaks with Professor Deborah Blackman from UNSW Canberra and Kristen Risby from the Australian Public Service Commission about how microcredentials are transforming learning in the public sector.

Explore the co-design process behind new postgraduate offerings as our speakers share lessons from recent pilot programs and highlight how these short, credit-bearing courses are helping public sector professionals build relevant skills without committing to long-form study.

Key tips

1. Choose microcredentials that offer credit – look for courses that meet university standards and contribute to formal qualifications. These are stackable and recognised across institutions.
2. Embed learning into your workplace – apply course content directly to your current role through reflective assessments and practical tasks that reinforce learning outcomes.
3. For those wanting to create a course, co-design with practitioners for relevance – when developing or selecting a course, involve subject matter experts and end users to ensure the content is job-ready and aligned with sector.

Show notes 

• Express your interest or find out more about the APS Academy microcredentials | APSC website
• Explore other learning opportunities with the APS Academy learning | APS Academy
• Subscribe to hear the latest news, events and offerings from the APS Academy | APS Academy

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Marking one year and one day since her appointment, the Governor-General reflects on her journey from suburban Canberra to one of the nation’s highest offices. She shares insights into her upbringing, career, and the values that guide her leadership – care, kindness, and respect.

Listeners will gain a rare glimpse into the evolving role of civic institutions, the importance of inclusive public service, and the power of storytelling in shaping national identity. From her early volunteerism to her work in law, sport, climate, and social justice, the Governor-General’s story is one of curiosity, courage, and commitment to community.

In this episode, you’ll hear about her path to Governor-General, why care, kindness, and respect are central to her vision for modern leadership and public service, and how her diverse career shaped a holistic view of Australia’s institutions and the people who power them.

This episode is a must-listen for anyone who cares about Australia’s future, the role of public service, and the values that bind us together.

Key tips

• Champion civics education. Help build a more informed and engaged society by promoting understanding of Australia’s democratic systems and institutions
• Collaborate across sectors. Break down silos between public, private, and community sectors to foster innovation and shared purpose
• Lead with compassion. Embed care and kindness into everyday decision-making – whether in policy, leadership, or community engagement.

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Kate is joined by two inspiring young First Nations leaders – Luke Stevens, a proud Gimuy Waluburra Yidinji and Kuku-Yalanji man working at the Department of Home Affairs, and Tianie Scott-Knight, a proud Yankunytjatjara, Pitjantjatjara, Anmatyerre, Kamilaroi and Wiradjuri woman and First Nations lead at the Department of Foreign Affairs and Trade.

This episode is a tribute to the strength of First Nations peoples and a call to action for deeper understanding, curiosity, and reconciliation within the public sector and beyond.

Key tips:

• Consider cultural identity and the importance of connection to Country when engaging with First Nations in the public sector
• Storytelling, music, and art play an important role in shaping First Nations leadership
• Allies can support First Nations by walking alongside them and genuinely listening to them.

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Take a behind-the-scenes look at BETA’s multidisciplinary approach – blending psychology, economics, data analysis, and policy expertise – to tackle complex challenges like financial regulation, health decisions, and social policy. This episode highlights the evolution of behavioural insights from simple interventions to sophisticated, evidence-based strategies that drive real-world impact.

A standout case study features BETA’s partnership with the Organ and Tissue Authority, where a refreshed DonateLife campaign, including some behaviourally informed messaging, contributed to a 95% increase in organ donor registrations. The discussion also introduces the 4D Framework – Discover, Diagnose, Design and Deliver – a practical tool developed by BETA to help public servants apply behavioural insights in their daily work.

Key tips:

1. Tailor your approach using behavioural insights to match how people really behave.
2. Use the 4D Framework to embed behavioural science into your team’s policy work.
3. Back your messaging with evidence to build trust and boost public engagement.
4. Tap into BETA’s online modules to grow your behavioural science skills.

Whether you're new to behavioural science or looking to deepen your expertise, this episode offers actionable insights and inspiration to help you put people at the centre of policy.

Show notes

• Behavioural Economics | BETA website
• The 4Ds: A framework for managing behavioural insights projects | The BETA 4D Framework summary
• BE up-skilled | Behavioural Economics | BETA’s Online learning courses
• Online Survey Software | Qualtrics Survey Solutions | The BETA Behavioural Discovery Tool
• 4 Easy Ways to Apply EAST Framework to Behavioural Insights | BIT website  

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These seven principles – simple, inclusive, tailored, connected, transparent, safe, and trustworthy – help the APS design and deliver people-centred, inclusive services across all channels. Developed through extensive consultation and research, they offer practical guidance for improving both policy and service delivery.

Laure Yassine, acting national manager, Business and Customer Architecture Branch, Services Australia, Lisa Jansen, national manager, Digital Product Design Branch, Services Australia, and Carly Harrison, assistant director, Partnership and Engagement, APS Commission, join host David Pembroke, CEO of contentgroup, to explore how these principles are being embedded across the APS to improve outcomes for all Australians.

Key tips:

1.       Start with simplicity – clear communication and plain language make services more accessible for everyone

2.       Focus on outcomes. You don't need to be a design expert to apply these principles effectively

3.       Use the principles as a guide. They're a practical checklist to evaluate and improve services across government.

Show notes

APS Experience Design Principles | aga

Get in touch with the Design Experience Team at Services Australia

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In response to the Aged Care Royal Commission, the Australian Government invested over $13 million to tackle local challenges and service gaps in aged care through a local network of Department of Health, Disability and Ageing staff. Today, the network has an office in each capital city around Australia and nine regional offices, representing the department ‘on the ground’ to support the implementation of aged care reforms.

On this episode, host David Pembroke, CEO of contentgroup, is joined by Elsy Brammesan PSM, state manager, NSW/ACT branch and Rebecca McIlroy, acting state manager, WA/SA team at Department of Health, Disability and Ageing, to shine a light on the work of the local network as an extraordinary example of regional stewardship in practice. Together, they canvas the initial pilot project across 8 primary healthcare networks in Australia, and how it has changed aged care policy, service delivery, and local engagement.

Key tips

1. Trust doesn’t grow overnight. Investing time upfront will get you better outcomes further down the road
2. If you want to be a good steward, you need local knowledge – engage where it matters most
3. Implement weekly conversations and regular training with your staff about the challenges they face in embodying stewardship.\

This series is delivered in partnership with the Australian Public Service Commission.

Show notes

• $13 million to drive aged care innovation | Department of Health, Disability and Ageing
• Local Network contacts | Department of Health, Disability and Ageing

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As Australia faces slower growth and rising complexity, how can public policy adapt to deliver long-term productivity and social progress?

Danielle joins host David Pembroke, CEO of contentgroup, to discuss how the commission continues to provide rigorous, independent advice in the public interest while expanding its focus to the care economy, First Nations policy, and Closing the Gap. She also explores the challenges of lifting productivity in the service sector, the slower impact of new technologies, the importance of diversity in economic leadership, and how to deliver frank advice that drives long-term reform.

Key tips:

1. Embed Closing the Gap priorities into your policy and program design to help drive meaningful, long-term change
2. Champion diversity in economics to ensure a broader range of perspectives and better policy outcomes
3. Value independent advice as a cornerstone of good governance, even when it challenges the status quo.

Show notes

• Quarterly productivity bulletin – March 2025 | Productivity Commission
• Closing the Gap Review | Productivity Commission

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As the dust settles from the 2025 Australian Federal Election, we take a deep dive into the ins and outs of the relationships between public servants, ministers, and parliament. These relationships may be complex, but at their core, they should be rooted in the principle of responsible government. But what does that actually mean?

This time, guest host Kate Driver, CEO of IPAA ACT, talks with Sean Innis about the shifts and changes of public administration and Australia’s parliamentary system based on his new book ‘Of(f) Course Minister’. They discuss how transparency, accountability, and responsible government continue to underpin the work of public servants but also face their fair share of challenges. This includes how the two major parties interpret the public service’s role, the balance between personal and institutional relationships, and the tension between short-term fixes and long-term solutions.

Key tips:

1. To build rapport with a minister, watch others and learn from one another
2. If you work with ministers, listen closely to see if there is more opportunity to slow things down and focus on more long-term and deep thinking over quick fixes
3. Prioritise continuity of the public service and how it builds relationships with stakeholders and customers, and drives knowledge and understanding.

Show notes

• Of(f) Course Minister | Booktopia
• Northcote-Trevelyan Report | CivilServant.org.au
• Royal Commission on Australian Government Administration: report | Analysis & Policy Observatory

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When governments engage with communities, it’s usually about a specific program or policy – but what if the first goal was to genuinely listen to the community’s broader needs?

On this episode of Work with Purpose, led by host David Pembroke, CEO of contentgroup, Michelle Steele, Chief First Nations Officer at the Paul Ramsey Foundation, draws on her experience working in the public service and philanthropy to explore what the sectors can learn from each other. Michelle also uncovers the power imbalance between funders and communities, and why positive dissent can be crucial to having genuine conversations and slowing down when it’s most needed.

Key tips:

1. The philanthropic sector can derisk and scale ideas – make sure to learn from their case studies
2. Frank and fearless advice applies in community engagement, too. When you engage, make sure you’re open and allow others to be open as well
3. When you try to build consensus, pausing and slowing down isn’t always a bad thing. Make sure you stop to listen.

Show notes:

• First Nations targeted grant round | Paul Ramsay Foundation

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The Australian federal election campaign is well underway – this means the Australian Public Service is now in caretaker mode. But what does this mean for the day-to-day work of public servants?

Host David Pembroke, CEO of contentgroup, speaks with Andrew Walter, first assistant secretary of the Government Division at PM&C, and Anne Tiernan head of research and Professor of Political Leadership at the McKinnon Institute for Political Leadership, walk us through the basics, and talk about how to navigate political and administrative pitfalls. They also clarify when caretaker mode starts and ends, and how you can handle requests for information from ministers.

Key tips:

1. Get in touch your portfolio agency’s caretaker team if you have questions on caretaker conventions
2. If you’ve never been through caretaker, familiarise yourself with the guidance and speak to team members who have experienced it before
3. If a minister asks for factual information during caretaker period, you can provide it. However, be careful if it’s not the type of information you ordinarily provide, requires significant resources, or is likely to be used for campaign purposes. When in doubt, seek advice.

Show notes:

• Guidance on caretaker conventions | Department of the Prime Minister & Cabinet
• Caretaker Conventions in Australasia | Jennifer Menzies & Anne Tiernan | ANU Press
• Caretaker conventions | APS Academy

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Ray Griggs AO CSC looks back at a long and distinguished career in the public sector – from Australia’s Defence Force to most recently the Department of Social Services. Along the way, he navigated many difficult conversations, had his views contested, and at times, had to manage failure. In this conversation with host David Pembroke, CEO of contentgroup, he tells us how these challenges contribute to growing as a leader – and as a human.

They also discuss managing large-scale change in complex environments, why you should always do your own fact-checking, and how solutions through new technologies need to be co-designed with Australia’s communities.

Key tips:

1. How you respond to people’s views and ideas is crucial. Respond the way you’d like your own leaders to respond to you.
2. Never neglect doing your own fact checking. Once you launch into the process, your credibility can be at risk.
3. Work out how real a timeline is. Sometimes we impose unrealistic timelines on ourselves.

Shownotes

• Valedictory: Ray Griggs AO CSC | IPAA ACT

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Robin Edmonds from the Department of Infrastructure, Transport, Regional Development, Communication and the Arts and Joey Ballantyne of Grit n Grace Collective talk about neurodiversity, developing a strong sense of self, and supporting people to learn and work in a way that helps them thrive.

When Joey Ballantyne, founder of Grit n Grace Collective, speaks about breaking the survive/burnout cycle, and her late autism diagnosis, it comes from the heart. Driven by her own experience, she started her own neuro-affirming professional development program, built to empower atypical women in the workplace.

In this special Work with Purpose conversation, Joey and guest host Robin Edmonds, co-chair and co-founder of the Australian Public Sector Neurodiversity Community of Practice and assistant director, Media Reform at the Department of Infrastructure, Transport, Regional Development, Communication and the Arts, shed light on the experiences of neurodivergent women in the workplace, and the specific challenges they face. They also talk about ways to get to know yourself, and how managers can build inclusive team cultures that benefit everyone.

Key tips:

• Develop a strong sense of self and what you need in a work environment to succeed
• As a leader, give agency to your staff to show you how the work best. For example, ask people how they want to receive feedback
• Be clear about meeting purposes, take notes, and give people time to process.

Shownotes

• Grit n Grace Collective
• Public Sector Neurodiversity Community of Practice | Australian Public Service Commission
• 2024 APS Census | Australian Public Service Commission

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If you want to make better decisions, you need to have quality, trusted data. Unfortunately, critical data can often sit in siloes or be scattered across spreadsheets. Geoscience Australia’s Digital Atlas of Australia steps up to this challenge, providing a unified and accessible data set that can help you build better policies – or decide where you want to build your new home.

Lisa Bush, head of Geoscience Australia's National Location Information Branch, and Maree Wilson, Chief of Place and Communities Division, join host David Pembroke, CEO of contentgroup, to talk about making geospatial data more accessible through the Atlas. They also shine a light on how it can improve functions such as social services or emergency management, and enhance data capabilities in the public sector.

This series is delivered in partnership with the Australian Public Service Commission.

The Digital Atlas of Australia, a collaborative project between Geoscience Australia, the Australian Bureau of Statistics and the Department of Social Services was a finalist for the 2024 IPAA ACT Spirit of Service Awards.

Key tips:

1.    Geospatial data can help you make decisions in minutes - make the best use of it

2.    Don't be afraid to try, you won't need to be a geospatial data expert to use the Atlas

3.    If you’re creating or using national data, in your role, reach out to the Digital Atlas team.

Show notes:

• The Digital Atlas of Australia | Geoscience Australia

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Wanting to do things better doesn’t always mean you have to re-invent the wheel. In this episode, Dr Rachel Bacon from the Australian Public Service Commission and Professor Janine O’Flynn from ANU Crawford School reveal lessons from overseas and introduce the concept of ‘radical incrementalism’ – making small improvements to achieve a larger goal.

Host David Pembroke, CEO of contentgroup, also speaks to our guests about why effective collaboration will remain a key tool to responding to increasingly complex challenges.

This series is produced in partnership with the Australian Public Service Commission.

Key tips:

1. Instead of aiming for radical change, look for small changes over time.
2. If you want people to collaborate, you need to make it part of their performance assessment.
3. Foster purpose and pride by looking at what works well.

Show notes

• APS Reform | Australian Government
• The Cult of Collaboration in Public Policy | AJPA

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The APS Reform Agenda has been a major project for the Australian Public Service over the past years – so, where is it at and where will it go in the future?

Dr Rachel Bacon, deputy commissioner, Integrity, Reform and Enabling Services at the Australian Public Service Commission, and Professor Janine O’Flynn, director of the ANU Crawford School of Public Policy, reflect on changes to the Public Service Act, the impact of capability reviews and long-term Insights Briefings, and the value of stewardship.

Together with David Pembroke, CEO of contentgroup, they also talk about protecting the APS as an ongoing institution and maintaining trust with the public, as discourse about the value of public services grows globally.

This series is produced in partnership with the Australian Public Service Commission.

Key tips:

1. To make change stick, you need a shift in culture, a fresh mindset, capability uplift, and patience.
2. Public trust is not a given – it takes continuous effort to maintain.
3. Stewardship sets the public service apart from the private sector – be an active steward for the service.

Show notes

• APS Reform | Australian Government
• Public Service Amendment Bill | Parliament of Australia
• Long-term Insights Briefings | Australian Public Service Commission
• Pathways to Positive Public Administration | Edward Elgar

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Critics might say that empathy is a ‘soft skill’, yet it is absolutely critical to understanding people’s experiences and circumstances – and how they feel about them. It is also a key tool for better policy, programs, strategies, and leadership.

Dr Claire Yorke, senior lecturer at the Centre for Future Defence and National Security at Deakin University and host David Pembroke, CEO of contentgroup, explore why being empathetic from the start will lead to a more trusting relationship with your audience, and how it can help you identify blind spots and avoid unwelcome surprises.

They also dive into how populist leaders are using empathy to their advantage, and why public sector leaders should actively tune into societal moods to create better outcomes for Australia’s communities.

Key tips:

• Use empathy to identify blind spots in your strategy early on
• Step out of your silo – work with your audience, for your audience
• Don’t assume that everyone speaks the same language as you.

Show notes:

• Claire Yorke | Forthcoming books
• Work with Purpose APS | LinkedIn

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In a world with increasing geopolitical tension, collaboration across the public service remains key to protecting Australia’s security and prosperity. On this episode, David Pembroke, CEO of contentgroup sits down with Matt Yannopoulos PSM, Associate Secretary of Defence, to explore what it takes to do this well.

They delve into the importance of a whole-of-government approach, emphasising the need for speed, focus, and coordination across various government agencies to enhance national security and preparedness.

Matt also shares his perspectives on the current geopolitical landscape, the transformation within the Department of Defence, and the strategic initiatives aimed at accelerating defence capabilities.

Key tips:

1. The APS has always worked well in a crisis. Let’s make this not the exception, but the norm.
2. Give your project managers clarity and set clear expectations.
3. Defending Australia’s interests is important beyond the Department of Defence – think about how your agency or department can contribute.

Show notes:

• 2024 National Defence Strategy 

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Amaly Khalaf and Dr Steven Munns from the Australian Public Service Commission explore psychological safety in public sector workplaces – from the desk to the frontlines – on our third best-of episode of Work with Purpose 2024.

Creating workplaces which are both mentally and physically safe is a mission close to Amaly Khalaf’s and Dr Steven Munn’s hearts. On this episode of Work with Purpose, they talk to host David Pembroke, CEO of contentgroup, about how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.

Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran’s services – and what can be done to support staff exposed to aggressive or abusive behaviour.

Key tips:

1. Depending on what your staff are exposed to, you need to consider their different emotional well-being requirements. Have protocols in place.
2. Create a team environment where people can safely express their thoughts and concerns.
3. The ADDRESS model is there to support organisations – make sure to tap into the resources available to you.

Show notes:

• Compassionate Foundations | Australian Public Service Commission
• ADDRESS model | Australian Public Service Commission
• APS Census | Australian Public Service Commission
• Violence at Work: Reducing Assault and Abuse Experienced by Frontline Staff in Public Service Roles | Dr Steven Munns

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Blair Comley PSM looks back at an outstanding career across the public and private sectors, from designing the GST to driving the Department of Health and Aged Care’s recent capability review.

On this episode from June last year, he revisits some of the milestones of his career and how they have shaped his approach to devolution – where mid-level staff in the public sector are empowered to make decisions and build closer relationships with important stakeholders. He discusses the three key ingredients to make it happen at your organisation: skills, culture, and capability.

In conversation with podcast host David Pembroke, CEO of contentgroup, Blair also explores uplifting policy capability at the Department of Health and Aged Care, communicating with success, and what role consultants can play in public sector work.

Key tips:

1. Put your hand up for challenging tasks – look at opportunities where you can go further without exhausting yourself.
2. Devolve where feasible – it reduces risks and increases quality and level of staff satisfaction.
3. If you want to make things happen, you should look to always preserve a sense of optimism.

Show notes:

• Capability review | Department of Health and Aged Care
• Daniel Goleman | Emotional intelligence

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In today’s complex world, how can the public sector effectively ensure that its policies and programs are centred on the needs of the people they serve? This episode explores human-centered design as one piece to solving this puzzle.

In our first re-run of 2024’s best Work with Purpose episodes, host David Pembroke, CEO of contentgroup, convenes class with three leading experts in the design space: Bec Bodel from the Australian Taxation Office, Professor Brenton Prosser from UNSW Canberra, and Dr Nina Terrey from ThinkPlace. Together, they walk through the most important parts of the design process and discuss how empathy, creativity, and strategic thinking can truly make a difference to policy and service delivery for Australia’s communities. Our guests also share practical tips and resources, so you can hit the books and start your own design journey.

Key tips:

1. You don’t have to always do every prescribed step of the design process. Decide what works best for your situation, and keep in mind that discovery itself is important.
2. Work with a mixed team of people with different areas of expertise.
3. Join a design community with like-minded individuals to keep learning about best practice and new approaches.

Show notes:

• How to empathy map | Nielsen Norman Group
• Expand: Stretching the Future By Design | Book by Christian Bason and Jens Martin Skibsted
• Community-led project | Just Reinvest
• Policy-making through design | The Policy Lab
• Intro to human-centred design | Government of Victoria
• International Design in Government Community
• Don’t Make Me Think | Book by Steve Krug
• Human-centred design program | An outline of National Standards for Out‐of‐home Care
• Government centred design, future-led | NESTA

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As the year comes to a close, we listen back to some of our fantastic 2024 Work with Purpose guests, reflecting on the sector’s most pressing challenges, innovative ideas, and inspiring stories.

Presented by David Pembroke, CEO of contentgroup, our guests give us many gifts – tips on reimagining leadership and collaboration, navigating workplace safety, ethical governance, and innovation, and designing better programs and policies with humans at the centre. We also return to learning about the most important tools for effective policymaking and the critical role of national security and defence. And finally, of course, we celebrate the stories of passion for public service past and present.

Key tips

1.       Engage in diversity of thinking – involving them will be beneficial for you and the programs you’re designing.

2.       To combat burnout, set boundaries around your workloads and encourage your team to do the same.

3.       For the best results in policymaking, you need to understand the policy window – the right time and political will need to combine.

4.       If you want to see change, you need to have uncomfortable conversations about your and others’ biases.

Show notes

• Work with Purpose APS | LinkedIn
• IPAA ACT | LinkedIn
• Work with Purpose | Newsletter
• Work with Purpose | Blog

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On our first ever Work with Purpose live episode, we shine a light on men’s mental health – from the numbers to the stories behind them – with Matthew Short from the Department of Health, Matthew Breen from Running for Resilience, and Lachlan Vivian-Taylor from Comcare.

According to the Australian Bureau of Statistics, about 42 per cent of men will experience a mental health disorder in their lives; they are our partners, family, friends, and colleagues. So, how can everyone contribute to lifting the stigma around men’s mental health, and build workplaces and communities where they feel safe to talk about it if they so choose?

Hosted by David Pembroke, CEO of contentgroup, our Work with Purpose live panel – Matthew Short, assistant secretary of the Child, Youth and Priority Populations, Matthew Breen, co-founder of Running for Resilience, and Lachlan Vivian-Taylor, general manager, Claims Management Group at Comcare – highlight the stories behind the numbers, including their own. They also talk about how you can look after yourself and those around you, and why it matters how you respond, not what happens to you.

Key tips:

1. Exercise and community can help you take your mind of whatever you’re feeling in that moment.
2. As part of government, work hand-in-hand with communities to prevent mental health challenges and support those who are struggling.
3. Check in with your friends, colleagues and family and be prepared to listen.

If this episode raises concerns for you, help is available. Please call Lifeline on 13 11 14 or 1300 22 4636.

Show notes:

• National phone service | Head to Health
• National Study of Mental Health and Wellbeing | Australian Bureau of Statistics
• Psychosocial hazards | Comcare
• Running for Resilience
• Tough Guy Book Club

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The end of the year is inching closer, but for many working in the public sector, the next time-hungry project is just around the corner, increasing pressure on their mental health and wellbeing. In 2023, 1 in 3 respondents to the APS Census reported feeling burnt out by their work – so, how can organisations and individuals stem the tide?

On this episode of Work with Purpose, host David Pembroke, CEO of contentgroup speaks with Dr Antonio Di Dio, long-term GP and director of the Professional Services Review, about the state of burnout in the sector, and why caring for your work can be both a blessing and a curse. Antonio highlights the need for education about what causes burnout and offers some practical strategies to help support yourself and those around you, from setting boundaries to self-care and regular breaks.

Key tips

1.     Support people in getting the right diagnosis so they can get treatment.

2.   Whilst you can’t always do much about the workflow, ensure you have clear expectations and give recognition to your staff for their work.

3.    Watch out for: perfectionism, pessimism, overachieving and strong need for control – people with these qualities are at the highest risk of burnout.

Show notes

• The 2023 APS Employee Census Overall results | Australian Public Service Commission
• Public Sector Neurodiversity Community of Practice | Australian Public Service Commission
• Professional Services Review
• Burnout diagnosis one step closer with new clinical checklist and predictor of which personalities are most at risk | Black Dog Institute

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Effective engagement with First Nations peoples to ensure better recruitment, retention and advancement is a priority under the Australian Public Service Reform pillar ‘The APS as a model employer’. Collaboration Circle is a recent initiative under this pillar in line with Closing the Gap Priority Reform 3, designed to ensure that the experience of First Nations public servants is understood by the senior leaders of the APS.

On this episode, First Nations APS leaders Sam Jeffries, first assistant commissioner First Nations Systems Lead at the Australian Public Service Commission, Julie Hansen, Training Force WHS advisor at the Department of Defence and Stella Renagi, business strategy manager at the Australian Taxation Office, join host David Pembroke, CEO of contentgroup, to talk about the how the Collaboration Circle initiative has evolved from pilot to a permanent mechanism in 2025.

Key tips

1. Trust is the currency – it is the only thing that will help you build relationships to drive genuine change.
2. Embrace the findings of the Collaboration Circle to support recruitment and retention of First Nations staff in your organisation. Bring it into senior leadership meetings.
3. Recognise your privilege and bias, and that people’s lives can be very different.

Show notes

APS Consultative Committee communique | Australian Public Service Commission

Closing the Gap Priority Reform 3 | Closing the Gap

COO Committee communique: 25 June 2024 | Department of the Prime Minister and Cabinet

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Change can be difficult – as individuals, we prefer stability and predictability. Particularly when working in large organisations, it can be both an opportunity and a great challenge to align everyone to achieve a common change goal. But the Australian Army’s ongoing Digital Twin project showcases how it can be done successfully.

On this episode of Work with Purpose, Colonel Jennifer Harris explores how the Army, in response to the Defence Strategic Review, established a system that would enable the organisation to rapidly identify risks to warfighting and future capability – the Army’s Digital Twin. Together with host David Pembroke, CEO of contentgroup, Jen talks about the intricacies of managing change at this scale and what theories and frameworks helped her keep people at the centre of transformation.

Key tips:

1. Working on big projects requires you to iterate all the time – it is a live activity.
2. Whilst tools and applications are important for any transformation to succeed, you need to focus on the people who will use them. 
3. People don’t maliciously resist change – they’re just invested in the current system. Shifting mental models can take time but is worth the investment.

Show notes:

• The case for a military Spatial Digital Twin | Australian Army Research Centre
• National Defence: Defence Strategic Review 2023 | Australian Government: Defence
• Berkana Two Loops model | Innovation Unit
• Systems change | Observatory of Public Sector Innovation

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Our recent episode on CALD representation in the senior executive left many of us and our listeners humbled. Australia’s public service is diverse, yet there is still some way to go to achieve true equality for CALD employees in its senior ranks.

This time, Jim Betts joins host David Pembroke, CEO of contentgroup, to talk about the Secretaries Board’s CALD compact to support inclusion and equality at the leadership level. Jim talks about his role as an advocate, encouraging other secretaries to champion the cause of CALD employees.

Jim also talks about his love for creating environments where others can thrive and bring their authentic selves to work and shaking up people’s pre-conceptions of what a senior public servant looks like.

Key tips:

1. As a leader, you don’t need to speak in management jargon to succeed, if that’s not who you are. You can be your authentic self.
2. CALD employees shouldn’t have to drive change alone – be a champion for their cause.
3. To create a sense of belonging, support your CALD employees in telling their stories and empathise with them.

Show notes:

• Secretaries Board communique: 9 October 2024 | Department of the Prime Minister and Cabinet
• Why cultural and linguistic diversity matters | Work with Purpose

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Where is the Department of Agriculture, Fisheries and Forestry headed under its recent Growing Australia Together strategy? And what are Secretary Adam Fennessy’s priorities based on the department’s capability review?

Host David Pembroke and Adam discuss how ‘Growing Australia Together’ aims to increase the value of agriculture production and expand trade markets, protect the country’s food and fibre from diseases, and make agriculture more sustainable. Adam also talks about managing avian flu outbreaks in Australia, and the government’s $100 million investment in preparedness for new variants.

In this episode, also learn about Adam’s focus on enhancing the department’s digital systems, staying connected with staff spread across Australia, and getting the most out of flexible working arrangements.

Lastly, hear some key tips on how to have difficult conversations – whether it’s with your staff or stakeholders.

Key tips:

1. Go out and connect with community directly to have difficult debates even if it’s hard to hear. You will get better outcomes.
2. In difficult conversations, make it about the issue and be prepared to step into an uncomfortable space.
3. If you’re keen to optimise your flexible working arrangements, look into what the data tells you about how your workplace functions most effectively – don’t rely on anecdotes.

Show notes:

• Fierce Conversations | Susan Scott
• Growing Australia together | Department of Agriculture, Fisheries and Forestry
• Flexible working in the ACT Public Service | UNSW

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Australia is a truly multicultural nation, with over 21 percent of the country's population born overseas. As this demographic has grown over the years, so has the number of culturally and linguistically diverse (CALD) employees in the public service. However, this isn’t broadly reflected in the senior executive level. Earlier this year, the public service launched its CALD Employment Strategy to address this gap.

On this episode of Work with Purpose, host David Pembroke speaks with Dr Suzanne Akila from the Department of Foreign Affairs and Trade and Radi Kovacevic from the Department of Home Affairs about their experience as CALD leaders in the public service. Leading the implementation of the CALD Employment Strategy, Jo Talbot from the Australian Public Service Commission also joins the discussion, focusing on how to create workplaces where everyone feels a sense of belonging.

Discussed in this episode:

·     why cultural and linguistic diversity matters in the workplace

·     championing CALD employees in the APS

·     being curious about people’s stories

·     the effects of othering

·     key initiatives under the CALD Employment Strategy

·     building cultural understanding

·     removing bias from recruitment processes

·     challenging what a good leader looks like

·     learning critical self-reflection

·     tips for aspiring CALD leaders.

Show notes:

·     APS Culturally and Linguistically Diverse Employment Strategy and Action Plan | Australian Government

·     CALD network | Australian Public Service Commission

·     MOSAIC multicultural awareness digital magazine | APS Academy

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On a recent episode of Work with Purpose on the art of policymaking, our experts agreed that evaluation should be baked into the development process from the get-go – but how do you make it work when the pressure is high?

The Hon Dr Andrew Leigh MP, Assistant Minister for Competition, Charities and Treasury, and Assistant Minister for Employment, joins presenter David Pembroke to talk about why evaluation shouldn’t be an afterthought. Assistant Minister Leigh reflects the year past since the establishment of the Australian Centre of Evaluation, and how it aims to raise the quality and quantity of evaluation across the Australian Public Service.

Discussed in this episode:

·     Assistant Minister Leigh’s story from growing up as the child of two aid workers to working in politics

·     his role as Assistant Minister for Competition, Charities and Treasury and Assistant Minister for Employment

·     the role of the Australian Centre of Evaluation one year in

·     lessons from medicine for randomised evaluation

·     why there is a strong appetite from politicians to pursue randomised trials

·     overcoming thought barriers to randomised trials

·     why solely relying on observational data can be misleading, and

·     building an experimenting society.

Show notes:

• Fair game: lessons from sport for a fairer society & a stronger economy | Andrew Leigh
• APS builds skills for the future | Department of the Prime Minister & Cabinet
• Australian Centre for Evaluation
• Education Endowment Foundation
• The Magenta Book | UK Government

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What does it take to build a superstar executive support team?

Hear from Lydia Milosavljevic, executive assistant to Deputy Secretary Simon Duggan at the Department of Climate Change, Energy, the Environment and Water, and Zoe Scanlon, chief of staff to Katherine Jones PSM, Secretary of the Attorney-General’s Department, about how to grow collaboration, prioritise appropriately, and build trust and respect for each other.

Lydia and Zoe chat with presenter David Pembroke about why it’s important that everyone on the executive support team knows each other’s worth and unique contribution, and why you shouldn’t leave developing a good relationship to chance.

Discussed in this episode:

·     core tasks of EAs and chiefs of staff

·     how to prioritise effectively

·     collaboration between EAs, EOs and COSs

·     sharing information between roles and keeping each other in the loop

·     respecting and valuing each other’s expertise

·     recommendations for EAs and chiefs-of-staff to build a strong relationship

·     how to work effectively with the executive support team, no matter where you are in an organisation

·     testing ideas with each other.

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With a busy work program following the pandemic, Martin Hehir PSM, deputy secretary, Governance and Corporate and chief operating officer, Department of the Prime Minister and Cabinet, and his team faced this exact challenge while working at the Attorney-General’s Department. At the time, Martin had an inkling that expanding collaboration might be the key to meeting these increasing demands, whilst also maintaining a sense of happiness and resilience in the team. But how could he bring them along for this change amidst persistently high workloads?

On this episode, Martin shares the story of how his team made it happen with the help of Kathy Hilyard, co-founder of the Centre for Collective Leadership. Martin and Kathy tell presenter David Pembroke about the “aha” moments and challenges, from experimenting with new ways of working across groups and professions to addressing fears around authenticity and vulnerability. Along the way, their efforts profoundly changed how leaders interacted with their teams and each other, fostering a more connected and resilient work environment.

Discussed in this episode:

·     how people’s workstyle changes under pressure

·     creating a more collaborative culture

·     opening up and being vulnerable as a leader

·     learning through discomfort

·     working across teams and professions

·     growing relationship intelligence

·     why professionals with specific expertise can often struggle to collaborate

·     finding and empowering influential leaders in an organisation

·     why leadership isn’t about position

·     practicing how to disagree with grace

·     honest, save, and respectful engagement

Show notes:

• Strength deployment inventory | Core Strengths
• Dare to lead the story rumble process | Brené Brown

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APS Reform is in full swing, but what else could be added to the agenda? On this episode, we hear the perspective of former senior public servant, now commentor and researcher, Andrew Podger AO on the value of merit, where stewardship is appropriate, and what has affected capability within Australia’s public sector.

In discussion with IPAA National President Andrew Metcalfe AO, Andrew Podger talks us through his views of how APS values could better highlight the public service’s commitment to the public. He also discusses his idea of bringing back tenure for secretaries with a stronger focus on merit assessments, and why the Public Service Commissioner should act as the professional head of the public service.

In future discussions, we’ll also hear from others in our sector, who are grappling with this same question. Keep an eye out for future episodes which will highlight other academic and practitioner perspectives and research on some of Australia’s public sector’s most pressing challenges.

Contributions to the public sector reform debate on:

·     why merit should be given more weight in the public service and other statutory appointments

·     a code of conduct that is a statutory requirement for ministerial staff and their relationship with the public service

·     suggestions about what stewardship should mean for secretaries

·     clarifying the public service’s commitment to the public

·     rewards and penalties for secretaries

·     the APS Commissioner as the professional head of the public service

·     the role of merit in appointments for positions such as high commissioners or ambassadors

·     improving the way the public services hires contractors

·     rebuilding expertise in the public service

·     conflict of interest and post-separation employment provisions.

Shownotes

Discussion paper: Further reform of the Australian Public Service | ANU Centre for Social Research & Methods

2024 IPAA ACT Conference: Ready to Rethink

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Dr Wendy Craik AM FTSE has had a long and distinguished career across science, not-for-profits and the public sector. What has she learned along the way, from her time as a PhD candidate in Canada researching fish to working on the first management plans for the Great Barrier Reef?

Find out on this episode of Work with Purpose as David Pembroke sits down with Wendy to discuss her golden rules for effective collaboration and trust in complex environments. Drawing on her experience at the reef and her time at the National Farmers Federation, Wendy encourages everyone not to let fear get in the way of a great opportunity.

Wendy also explores how social media is affecting growing cynicism and distrust in science and why everyone has a role to play in providing solid evidence to challenge misinformation.

Discussed in this episode:

·     Being curious about people and opportunities

·     The development of the first management plans of the Great Barrier Reef

·     Building collaboration and trust, even if parties have different goals

·     How to be open and honest about the things you don’t know

·     The root cause of distrust in science

·     What everyone can do to promote evidence

·     Why she is optimistic about progress

·     Advice on communicating science effectively and transparently

·     Why any good relationship takes time to develop.

Shownotes:

• 2024 Frances Adamson Oration | IPAA National

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From Assistant Minister to the Public Service, to Assistant Minister to the Prime Minister, to – more recently – Assistant Minister to the Attorney-General, the Hon Patrick Gorman MP covers an extensive portfolio of work. On this episode of Work with Purpose, he tells us how he keeps up with his responsibilities, and why he enjoys working to support Australia’s communities.

In conversation with host David Pembroke, Assistant Minister Gorman reflects on what his time as an adviser to former prime minister Kevin Rudd has taught him about reconciliation and how Australians are seen on the international stage. Minister Gorman also discusses what robodebt meant for Australians and the public service, and the way forward through integrity and stewardship. Lastly, he talks through embracing technological shifts in the public service and why AI should be used to create value for taxpayers.

Discussed in this episode:

·     Minister Gorman’s way into politics

·     Connecting with constituents

·     What he learned in his time as adviser to former prime minister Kevin Rudd

·     His role as Assistant Minister for the Public Service, Assistant Minister to the Prime Minister, Assistant Minister to the Attorney-General

·     How assistant ministers support ministers

·     Digitisation and smart ways of working

·     Putting people and businesses at the centre of government

·     Reflections on robodebt

·     How the public service can ensure artificial intelligence delivers value for Australia’s communities.

Shownotes

·     The Hon Patrick Gorman MP | Parliament of Australia

·     IPAA ACT Express Summit: AI in the public sector | Department of the Prime Minister & Cabinet

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In today’s complex and fast-moving environment, opportunities to introduce a policy can be tricky to identify. Dr Trish Mercer from the Australian National University, experienced former public servant Andrew Tongue PSM, and Fiona Barbaro PSM from the ACT Government tell us how to ensure you’re ready when the policy window opens.

The panel also dives into why foresight is a crucial, yet underused skill, and how to get it right to create policies and bureaucracies that are made to last. We’ll also get into why evaluation needs to be more than an afterthought, and our guests recommend their best resources for aspiring policy experts.  

Discussed in this episode:

·     tuning into ministers’ values and priorities

·     keeping on top of ‘hot’ issues

·     partnering with communities

·     how to grow professional relationships

·     the importance of foresight to build policy narratives

·     upgrading delivery systems to match communities’ needs

·     building policy evaluation into policy design

·     why policymakers should draw on successes from across local, state and federal levels.

Shownotes

·     The policy window | APS Academy

·     Rationality and Modernity | Max Weber

·     Publications, resources, FAQs | Commonwealth Ombudsman

·     Publications | ACT Ombudsman

·     The Mandarin

·     Grattan Institute

·     James Martin Institute for Public Policy

·     Australian Government Consulting

·     Muddling through | APS Academy

·     The Bridge | ANZSOG

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What do you need to know about the political environment to make good policy? And how do you create a narrative that gets people on board with your proposal?

In this first Work with Purpose episode in our two-part series on policymaking, host David Pembroke gets back to the basics of policy development, advice, and evaluation with Dr Trish Mercer from the Australian National University, experienced former public servant Andrew Tongue PSM, and Fiona Barbaro PSM from the ACT Government.

Together, they discuss how to get to know the government and minister you’re working for, why you need diversity of thought to create meaningful policies, the magic of a well-crafted narrative, and the crucial final tool that every policymaker needs: patience.

Discussed in this episode:

·     Understanding a minister and the political environment

·     Resilience and patience

·     Using political theory as a guide

·     Why diversity equals robustness

·     Engaging your stakeholders to build trust and confidence

·     Creating a convincing narrative

·     Crafting concise advice for a minister

·     Why making good policy takes time.

Shownotes

·     The policy window | APS Academy

·     Why policy narrative matters | ANZSOG

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In a world with increasing geopolitical tension, collaboration across the public service remains key to protecting Australia’s security and prosperity. On this episode, David Pembroke sits down with Matt Yannopoulos PSM, Associate Secretary of Defence, to explore what it takes to do this well.

They delve into the importance of a whole-of-government approach, emphasising the need for speed, focus, and coordination across various government agencies to enhance national security and preparedness.

Matt also shares his perspectives on the current geopolitical landscape, the transformation within the Department of Defence, and the strategic initiatives aimed at accelerating defence capabilities.

Discussed in this episode:

·     a cross-agency approach to defence

·     strategic priorities in the 2024 National Defence Strategy

·     challenges and opportunities in defence transformation

·     the role of the public service in national security and economic prosperity

·     strategies for effective collaboration and innovation in the Department of Defence.

Shownotes

2024 National Defence Strategy

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How can all Australians join in celebrating First Nations peoples’ contributions? And what will it take for the public sector to become a genuine partner for Indigenous-led organisations?

On this Work with Purpose episode in celebration of NAIDOC Week, Corey Tutt OAM and Ben Williams share their journey of connection and partnership that culminated in their new book ‘Caution! This Book Contains Deadly Reptiles’. Connecting with this year’s theme ‘Blak, Loud and Proud’, Ben and Corey speak from the heart about how pride in heritage and family can be a way to reclaim what First Nations peoples have lost through colonisation.

In conversation with guest presenter Kate Driver, CEO of IPAA ACT, Corey and Ben encourage public sector professionals to become true allies, leave aside any bias and celebrate the important contributions First Nations peoples make to Australia every day.

Discussed in this episode:

·     how the public sector can effectively connect with indigenous-led organisations

·     the story behind Corey and Ben’s new book

·     the importance of good relationships in creating great work

·     vulnerability and safety when creating art

·     pride in heritage as a way to defy the impact of colonisation

·     ways to self-determination

·     removing stigma, status and bias

·     how to become a better ally to First Nations peoples.

During NAIDOC Week, First Nations peoples are often asked to contribute and volunteer their time to educate others about their culture and knowledge. contentgroup and IPAA ACT want to ensure that we recognise the cultural load that Ben and Corey have generously taken on for this episode by financially recognising their expertise. We encourage you to show your support for Australian Aboriginal and Torres Strait Islander speakers at your events in the same way. If you would like to support either Corey or Ben, consider purchasing their book, one of Ben’s artworks, or making a donation to DeadlyScience.

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Creating workplaces which are both mentally and physically safe is a mission close to Dr Amaly Khalaf’s and Dr Steven Munn’s hearts. On this episode of Work with Purpose, they talk us through how the public sector is working towards this – from exemplary and trustful leadership to processes grounded in evidence.

Amaly, principal psychologist and lead of the APS Mental Health and Suicide Prevention Unit, shines a light on the new ADDRESS program, designed to support public sector agencies and staff in building mentally healthy workplaces. Steven, assistant commissioner, Diversity & Inclusion Branch, then connects this to how psychosocial hazards play out at the frontlines – for example at Centrelink or veteran’s services – and what can be done to support staff exposed to aggressive or abusive behaviour.

Discussed in this episode:

·     the difference between psychosocial and psychological safety

·     types of psychosocial hazards

·     the ADDRESS program

·     service-user violence and aggression

·     reporting psychosocial hazards

·     embedding honest reporting processes.

If you feel distressed during the episode, there is support available to you. Please call Lifeline’s 24/7 support line on 13 11 14 if you need someone to talk to.

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Blair Comley PSM looks back at an outstanding career across the public and private sectors, from designing the GST to driving the Department of Health and Aged Care’s recent capability review.

On this episode of Work with Purpose, he revisits some of the milestones of his career and how they have shaped his approach to devolution – where mid-level staff in the public sector are empowered to make decisions and build closer relationships important stakeholders. He discusses the three key ingredients to make it happen at your organisation: skills, culture, and capability.

In conversation with podcast host David Pembroke, Blair also explores uplifting policy capability at the Department of Health and Aged Care, communicating with success, and what role consultants can play in public sector work.

Discussed in this episode:

·     Devolution and its benefits for the public sector

·     The Department of Health and Aged Care’s capability review

·     Uplifting policy-making capability

·     Key writing and communications skills for policymakers

·     Lessons from consulting work

·     The role of consulting in the public service

·     The importance of optimism for driving innovation.

Shownotes

Capability review | Department of Health and Aged Care

Daniel Goleman | Emotional intelligence

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Climate change remains one of the world’s most complex and systemic challenges. With a profound effect on human wellbeing, experts across the world are looking for ways to reduce its impact and embed better policy solutions.

On this episode of Work with Purpose, Dr Mara Hammerle and Andrew Hudson from the Centre for Policy Development talk about embedding wellbeing in decision-making, understanding communities’ adaptive capacity when it comes to a shift away from fossil fuels, and why locally-led approaches are key to creating responses that work.

Together with host David Pembroke, they also discuss the opportunities in greening government procurement to reach Australia’s emissions reduction goals.

Discussed in this episode:

·     Embedding wellbeing metrics organisations and policies

·     The importance of locally-led approaches

·     Adaptive capacity and what it means for communities

·     The role of the Net Zero Economy Agency

·     Decarbonisation procurement rules and incentives

·     Balancing up-front and life-cycle costs

·     Shifting to long-term thinking over short-term solutions

·     Andrew’s recipe for unreasonable optimism.

Shownotes

Measuring what matters | The Treasury

Wellbeing government initiative | Centre for Policy Development

Greening government report | Centre for Policy Development

2024 Purpose of government pulse | Centre for Policy Development

2023 intergenerational report | The Treasury

Early intervention investment framework | Victoria State Government

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Did you know that 57 per cent of IP Australia's staff rate their culture as positively supporting innovation, 18 per cent higher than the APS average? Today, we hear from with Michael Schwager, Director General of IP Australia, about pioneering innovation in the public sector in conversation with host David Pembroke.

Michael shares how IP Australia balances risk and innovation to create a culture where new ideas thrive, and failures are learning opportunities. He also offers practical advice and examples from his experiences on how public sector bodies and individuals can drive forward-thinking initiatives.

Show notes:

·      TM checker tool | An example of innovation

·      Observatory of Public Sector Innovation | OECD

·      Behaviourial economics | Innovative practice

·      ATO Cyber Program | Innovation in digital solutions | OECD

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In today's complex world, how can the public sector effectively ensure that its policies and programs are centred on the needs of the people they serve? This episode explores human-centered design as one piece to solving this puzzle.

Host David Pembroke convenes class with three leading experts in the design space: Bec Bodel from the Australian Taxation Office, Brenton Prosser from UNSW Canberra, and Dr Nina Terrey from ThinkPlace. Together, they walk through the most important parts of the design process and discuss how empathy, creativity, and strategic thinking can truly make a difference to policy and service delivery for Australia’s communities. Our guests also share practical tips and resources for you to hit the books and start your own design journey.

Show Notes:

• How to empathy map | Nielsen Norman Group
• Expand: Stretching the Future By Design | Book by Christian Bason and Jens Martin Skibsted
• Community-led project | Just Reinvest
• Policy-making through design | The Policy Lab
• Intro to human-centred design | Government of Victoria
• International Design in Government Community
• Don't Make Me Think | Book by Steve Krug
• Human-centred design program | An outline of National Standards for Out‐of‐home Care
• Government centred design, future-led | NESTA

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Gordon highlights the critical role public servants play in maintaining democratic governance and upholding the principles of transparency, accountability and service to the community. Along with Thanuri, Gordon also discusses how public servants can navigate work-life balance, and what flexibility means post-pandemic.

Framing the conversation, host David Pembroke looks back on Work with Purpose’s 100-episode journey – from its first episode covering the public service’s COVID-19 response to today’s conversation about reform, stewardship, and purpose.

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Daniel shares how his team manages European wasps in the ACT, by focusing on eco-friendly, preventative measures. He talks us through how the program evolved through using new luring techniques and focusing on preventative, rather than reactive, approaches for trapping queen wasps to reduce the wasp population.

The program became a standout initiative in public safety and environmental management, earning the 2023 IPAA ACT Spirit of Service Awards in the ‘Breakthrough’ category.

This episode’s Unearthed wisdom: Pest control is crucial to keeping local species and communities safe and thriving.

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In this episode, host David Pembroke welcomes Melissa Conley Tyler, executive director of the Asia-Pacific Development Diplomacy & Defence Dialogue (AP4D) and honorary fellow at the University of Melbourne. The discussion hones in on a comprehensive report published by AP4D in February, which involved consultations with 113 individuals from 93 organisations on the whole-of-nation approach. Throughout the episode, Melissa sheds light on the perceived benefits, potential barriers, and the critical balance between commercial and national interests. Tune in to discover how this approach applies to various areas, from major sporting events to climate change initiatives. 

Show notes:

A whole-of-nation approach to international policy | Asia-Pacific Development, Diplomacy and Defence Dialogue    

The whole-of-nation approach in attaining inclusive and sustainable peace | National Task Force to End Local Communist Armed Conflict 

A whole-of-nation approach | Executive Order No. 70, President of Philippines  

Public service to go from ‘whole-of-government' to ‘whole-of-nation' | The Straits Times, Singapore  

A Whole of Nation Approach | Singapore Government

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Having worked on this project well before the world had to grapple with more flexible work demands due to COVID-19, Matt, who is director of flexible work within the ACT Government’s Office of Industrial Relations and Workforce Strategy, reflects on the program’s development. He highlights that it is as much about innovative workspaces as it is about cultural uplift, and why this approach wasn’t without challenges in the initial stages.

Noel, who is director of the North Canberra Hospital Transition Project at the ACT Health Directorate is an avid user of the flexi hub workspaces, with the Belconnen site being her personal favourite. She talks about how the flexible workspaces have improved her work-life balance, and how it’s helped her gain a fresh perspective on the importance of collaboration between different directorates.

Together with guest presenter Brock Phyland, Matt and Noel explore how flexible workspaces have transitioned from simply providing location flexibility to driving a cultural shift that promotes collaboration and innovation across various government areas.

This episode’s Unearthed wisdom: Experimentation and taking risks are key to creating flexible workspaces that are responsive to workforce needs.

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Ewa, the director of face-to-face service transformation at Services Australia, discusses the broader vision and strategic approach behind the redesign of the Fitzroy Crossing service center. She talks us through how the plan for the redesign came about and highlights lessons for future service center redesigns.

Meanwhile, Zara, who is the service centre manager at Fitzroy Crossing with Services Australia hones in on community connection and takes us on a virtual walkthrough of the service centre. She also talks candidly about the impact of the 2023 floods on the newly opened center and how it has affected the redesign and the community.

This episode’s unearthed wisdom: Empathy, collaboration, and a deep respect for cultural heritage are the cornerstones of creating spaces where communities can truly connect.

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In this Work with Purpose extra episode Cath Ingram, IPAA ACT board member, speaks with Cherelle Murphy, EY Oceania chief economist, and Padma Raman, executive director of the Office for Women at the Department of the Prime Minister and Cabinet, about the state of gender equality in Australia. They discuss how to improve financial inclusion for women, and examine how gender-sensitive budgeting can pave the way for more equitable policies.

Discussed in this episode:

• Empowering women through financial literacy
• The importance of data sharing to improve women’s financial inclusion
• Creating workplaces free of sexual harassment and sexual discrimination
• The role of the Women in Economics Network in supporting women in their careers
• Recognising intersectional challenges faced by women.

Show notes:

• Media release: National gender pay gap of 13.3% just a fraction of the real cost on women | Workplace Gender Equality Agency
• Gender equality and intersecting forms of diversity | Workplace Gender Equality Agency
• International Women’s Day | UN Women

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As AI continues to evolve, its application in defence raises critical ethical questions. Ensuring the responsible integration of AI technologies within the Australian Defence Force (ADF) demands strict adherence to ethical standards. How then, can policy makers and public administrators ensure that the deployment of these technologies aligns with strategic objectives, ethical standards of the ADF and international law? Further, what are the potential impacts of AI on decision-making processes and the dynamics of warfare?

In this first new Work with Purpose episode in 2024, host David Pembroke is joined by two leading Australian experts in AI ethics and military applications. Professor Toni Erskine from the ANU Coral Bell School explores the moral agency of AI-enabled military tools and what they mean for future use-of-force decisions. Adjunct Professor Kate Conroy from the Centre for Robotics, School of Electrical Engineering and Robotics at Queensland University of Technology, examines the ethical challenges of AI deployment in military and civilian contexts. The conversation covers the complex environment of AI in defence, shedding a light on autonomy in weapon systems, and emphasising the importance of balancing technological progress with ethical responsibility in defence. Kate Conroy speaks in her personal capacity and views are her own.

Show notes:

• A method for ethical AI in Defence | Defence Science & Technology Group
• Australia’s System of Control and applications for Autonomous Weapons Systems | Australian Government
• Bad, mad and cooked: Moral responsibility for civilian harm in human-AI military teams | Dr Kate Conroy née Devitt
• How might AI affect the trustworthiness of public service delivery | Department of the Prime Minister and Cabinet
• Ethical use of AI in the workplace - AI WHS Scorecard | NSW Government
• Systems of Control | UNODA
• AI, automated systems, and future use-of-force decision making: Anticipating effects | Professor Toni Erskine
• Anticipating the Future of War: AI, Automated Systems, and Resort-to-Force Decision Making

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In our final rerun of the most popular episodes of 2023, we revisit a conversation that aired around International Women’s Day. It featured two inspirational female leaders: Tania Rishniw, Deputy Secretary of Employment and Workforce at the Department Employment and Workplace Relations, and Nina Davidson, Deputy Director-General Intelligence at the Office of National Intelligence. They discussed how mentoring can benefit women throughout their careers and what a great mentoring relationship should look like. Tania, Nina, and Caroline also talked about some of the women who inspired them, including the influential Dr Margot McCarthy, who championed women through coaching and mentoring until her recent passing in 2022. Margot was the first female national security advisor, a leader in social policy and a founder of the APS Academy.

Discussed in this episode:

• Honesty, openness, and listening as key ingredients for good mentoring
• Margot McCarthy’s fierce leadership and support for other women
• Overcoming self-censorship as a woman
• Empowering and amplifying women’s voices.

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In this rerun of the best episodes of Work with Purpose from 2023, we revisit an insightful conversation that explored the potential and challenges of using generative AI in the Australian public sector. Sally Bayley-Nelson, manager of the AusIndustry Insights team, and Anthony Murfett, head of division for Technology and Digital at the Department of Industry, Science and Resources share their experiences using generative AI tools for their work and discuss the benefits and limitations of the technology. They also talked about the risks that the public sector needs to be mindful of when working with AI and the importance of putting guardrails in place to regulate its use.

Discussed in this episode:

• Use of generative AI: benefits and limitations in the workplace
• Risks in using generative AI in the public sector and regulatory guardrails
• How AI suggests regulating itself: thoughts and missing points
• Best practices and hopes for AI in the public sector’s future.

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In this rerun of our most popular Work with Purpose episodes in 2023, we revisit a conversation featuring three public service thought leaders: Lee Steel, Ability Network Champion and First Assistant Secretary, Intergovernmental Relations and Reform, Robin Edmonds, Assistant Director, Media Reform Branch at the Department of Infrastructure and co-founder and co-chair of the cross-agency APS+ Neurodiversity Community of Practice, and Andrew Pfeiffer, Ability Network Executive and Adviser, BETA at PM&C. They discussed what public sector workplaces could look like in 2028 and how to better support neurodivergent individuals.

Show notes:

1. The inaugural APS Diversity and inclusion report 2022 (APSC)
2. Business benefits of employing people with disability (Australian Network on Disability)
3. Creating an accessible and inclusive workplace (Australian Human Rights Commission)

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In the first rerun of our best episodes in 2023, we revisit our conversation with two public service leaders: Dr Gordon de Brouwer PSM FIPAA, the Australian Public Service Commissioner, and Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government. We examined the impact of robodebt, and discussed how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.

Discussed in this episode:

• The importance of empathy and compassion for those affected, the public, and the public service
• The role of impartiality and objectivity in giving policy advice
• Best practice behaviour and delivery to further embed integrity culture
• What a modern and responsive public service should look like.

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Kristina, shines a light on what the makes the Empowered Communities program stand out and how the government acts not as the primary driver but as an enabling partner. She also highlights how the program varies significantly across different communities and regions to accommodate the unique needs and circumstances of each area.

Joining the conversation from Alice Springs, Reshaune, and Jason provide insights into how the program is running in the NPY region. Located in a tri-state area, Jason and Reshaune talk about the need for strong community ties and innovative communication and decision-making strategies are important for success. The conversation also explores their personal journeys, revealing the deep connections and motivations that drive their commitment to working closely with First Nations communities.

This episode’s unearthed wisdom: Empowering First Nations communities requires genuine partnership, respect for indigenous knowledge, and a commitment to community-led solutions.

Shownotes:

• Data and Digital Government Strategy | Charter of Partnerships and Engagement

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Lesley Richardson, director of Connected Beginnings Angurugu at the Department of Education, Northern Territory Government, shares how her career led her to playing a key role in the Connected Beginnings program in Angurugu. She highlights the program's comprehensive approach, combining health, education, and family support to nurture early childhood development in Aboriginal and Torres Strait Islander communities across over 40 sites in Australia.

Joining Lesley is Terese Christoff-Smith, who until recently was an assistant director for the Connected Beginnings program at the Australian Government Department of Education. From her position in Canberra, Terese gives an overview of the program's impact, focusing on the strides made in community-led initiatives and the significance of incorporating data-driven policies.

This episode’s unearthed wisdom: Truly successful policies and programs will involve and draw on First Nations communities’ wisdom and strengths.

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On this episode, we are joined by Clare Kelliher, professor of work and organisation at Cranfield School of Management, Dr Fiona Buick, senior lecturer at UNSW Canberra, and Adam Fennessy PSM, Secretary of the Department of Agriculture, Fisheries and Forestry. In conversation with guest host Patrick Hetherington, COO of the Department of Social Services, they share their insights on the evolution of flexible work and how to make the most of it. The panel highlights the importance of understanding employee needs, rethinking job design, and the need for leaders to model the behaviours they wish to promote within their organisations.

Discussed in this episode:

• The definition and scope of flexible work in the public sector
• Strategies for managing and implementing flexible work effectively
• The role of leadership in promoting and modeling flexible work cultures
• The balance between employee well-being and organisational needs in the context of flexible work arrangements.

Show notes:

The future of flexible work | Randstad

Five ways to make part-time working easier and more available | The Conversation

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Hearing from the program delivery point of view, we talk to Libby Beattie, assistant director in the higher education division at the Department of Education. Libby, driven by her own experiences growing up in a regional area, passionately discusses her role in the Regional University Study Hubs project. She also talks about how the program is revolutionising education accessibility in remote areas of Australia.

Olivia Sice is currently doing a masters degree in health service management from Griffith University, which she’s pursuing at the Broken Hill hub. Olivia shares her personal journey and the sense of community she’s found in this unique educational environment.

Listen in as Libby and Olivia highlight the APS Reform’s emphasis on placing people at the heart of policy and services, showcasing the direct impact of public servants on community development. Gain insights into the challenges and triumphs of higher education in Australia's remote regions, and discover the passion and dedication driving this transformative initiative.

This episode’s Unearthed wisdom: Equal access to resources and community support empowers individuals from remote areas to pursue higher education and positively impact their communities. 

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Danni leverages her background in communications to advocate for those with diverse needs through the Disability and Carer's Network (DCN). In her day job, she has the unique opportunity to create workplaces with dignified access, from making corridors wide enough to fit wheelchairs to creating quiet rooms with dimmed lighting.

Meanwhile, Olympia, also a member of the DCN, is motivated by her personal experiences with the healthcare system, and is keen to ensure that the voices of those with lived experiences shape mental health and suicide prevention policies.

Together, Danni and Olympia discuss the DCN's significance in raising awareness and advocating for people with disabilities, neurodivergent individuals, and carers.

This episode’s Unearthed wisdom: The insights of people with lived experiences are invaluable. Listen closely to them.

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Jayden tells us about the importance of authenticity and leading by example. He also shares the guiding philosophy for his team at Austrade, which is “aim to be1 per cent better every day”. Through both minor policy adjustments and initiatives like ‘Wear it Purple Day’, Jayden's team influences not only the internal dynamics of Austrade but also resonates on a global scale, nudging the world toward greater inclusivity, one connection at a time.

This episode’s Unearthed wisdom: Small actions can have a significant impact on making workplaces more inclusive. Strive to be 1 per cent better every day.

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In this teaser episode, our series hosts Megan Aponte-Payne and Brock Phyland talk with Anna Ryan, Head of Communications and Engagement at the Australian Public Service Commission, and Caroline Walsh, CEO of IPAA ACT to give you a little taster of what's to come. Caroline and Anna share their personal stories about joining the public service, some of the great bottom-up initiatives they have seen in their careers, and how leaders can support their staff to start their own.

This episode's Unearthed wisdom: If you want people to drive change on the ground, create an environment of trust and psychological safety.

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In part two of this special episode of Work with Purpose, we continue our conversation with Dr Rachel Bacon, deputy secretary at the APS Reform Office, and Dr Subho Banerjee, head of APS Academy and Capability. We explore some of the mechanisms that are supporting capability uplift – the Capability Reinvestment Fund, new in-house consulting model, and the APS Academy. Rachel and Subho also discuss some of their top tips on how to drive capability uplift as a leader in the APS, including being prepared to have meaningful and hard conversations, approaching each task with curiosity, and being a role model that others can look up.

Discussed in this episode:

• Initiatives driving capability uplift in public service, including the Capability Reinvestment Fund and regular capability reviews.
• Role of APS Academy in fostering academic partnerships and skill development
• Strategies for future-proofing public service capabilities, including in-house consulting and systems approach.

Show notes:

APS Capability Reinvestment Fund 2023-24 | APS Reform

Uplifting the capability of the APS | APS Commission

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In part one of this special episode of Work with Purpose, we sit down with Dr Rachel Bacon, deputy secretary at the APS Reform Office, and Dr Subho Banerjee, head of APS Academy and Capability, to explore the nuances of capability within the public service. They discuss the role of the Secretaries’ Board and the capability committee in setting strategic priorities, including attracting talent, embracing technological advancements, and fortifying leadership integrity. Tune in to discover how the APS is taking a decentralised, outward-facing approach to drive continuous improvement in public service.

Discussed in this episode:

• The meaning of ’building capability’ in a workforce context
• Challenges relating to the APS Workforce Strategy's three focus areas for capability uplift
• Role of the Reform Office in building capability
• Collaboration between the Reform Office and Australian Public Service Commission.

Show notes:

APS Reform priorities | APS Reform

Ahead of the Game: Blueprint for the Reform of Australian Government Administration | Advisory Group on Reform of Australian Government Administration

APS Workforce Strategy 2025 | Australian Public Service Commission

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In this episode of Work with Purpose, we are joined by Dr Millie Rooney, social scientist and co-director of Australia reMADE, and Dr Russell Ayres, associate professor with the Centre for Environmental Governance at the University of Canberra. Together, they delve into the complexities of public service and the essence of the public good. Drawing lessons from the unprecedented challenges of the 2019/2020 bushfires and the COVID-19 pandemic, our guests explore collective decision-making and question what truly shapes it. Tune in as they highlight the sometimes-overlooked successes of the public service, the essential need for genuine community connections, and the nuanced relationship between public servants and politicians.

Discussed in this episode:

• The concept of ‘public good’ and its role in the public service.
• The relationship between civil society organisations, communities, and public service perceptions.
• Balancing responsiveness to government with community expectations and the current APS reform agenda.
• Envisioning a future where the public good is central to public sector policies and programs.

Show notes:

Australia reMADE

The Mandarin | What do we want the public service to be?

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In this episode, join us as we host two distinguished experts, Leanne Wells, freelance health policy consultant, and Professor Rosemary Calder AM, a professor of health policy at Victoria University. They will unpack Australia's wellbeing statement, what it means for Australia’s communities, and how it might shape their future. Further, the conversation explores challenges for the frameworks, and the broader question of how it can truly make a difference on the ground.

Discussed in this episode:

• Importance of metrics beyond GDP to gauge a country's prosperity
• Australia's five key wellbeing themes
• How averaging can mask inequalities
• Strategies for accurate data collection and driving community benefits.

Show notes:

Measuring What Matters – Australia’s First Wellbeing Framework | Publications | Treasury

State of the nation report: social connection in Australia 2023 | Ending Loneliness Together

Australia - OCED Better Life Index

Wellbeing indicators could help deliver on APS Reform | The Mandarin

Jim Chalmers releases national wellbeing framework | ABC

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In this episode of the Work with Purpose podcast, our host David Pembroke together with Sarah Hawke, assistant secretary, Suicide Prevention and Priority Populations in Health, and Greg Vines, CEO of Comcare unpacks psychological safety at work. The panel delves into why psychological safety matters, and explores implementation challenges and strategies for leaders. This episode provides valuable insights into the importance of psychological safety and the steps organisations can take to create a supportive and thriving work environment.

Discussed in this episode:

• Defining and understanding a psychologically safe workplace
• Legislation and support for implementing psychological safety measures
• Challenges and strategies in making workplaces psychologically safe
• Importance of psychological safety for providing ‘frank and fearless’ advice

Show notes:

https://www.comcare.gov.au/safe-healthy-work/prevent-harm/changes-to-whs-laws

https://www.comcare.gov.au/safe-healthy-work/mentally-healthy-workplaces

https://www.abc.net.au/news/2023-04-21/how-psychosocial-workplace-hazards-can-impact-mental-health/102224278

https://www.themandarin.com.au/223621-secretaries-board-air-pro-integrity-ideas-with-psychologist/

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In this episode of Work with Purpose, our host Caroline Walsh, CEO of IPAA ACT, has a meaningful conversation about carers and how workplaces can support them with our guests, some of whom also share their own personal experience as carers. Joining us are Robyn Shannon, acting deputy secretary of the Department of Social Services, Lisa Kelly, CEO of Carers ACT, and Alex Allars, executive branch manager, Whole of Government Industrial Relations & Public Sector Employment, Treasury and Economic Development Directorate, ACT Government. This episode examines the public support mechanisms for carers at both the federal and ACT levels, and explores how these systems may need to evolve in the future.

Discussed in this episode:

• The Impact of caring responsibilities and the differing needs of carer cohorts
• Government initiatives like the Carer Gateway, payments, and the planned National Carers Strategy
• The ACT government efforts to support carers in workplaces and the effects on productivity and engagement
• Advocacy and engagement with carers in policymaking
• Visions for an ideal carer-supportive Australia.

Show notes:

Disability and Carers | Department of Social Services

Australia’s 2.65 million carers urged to weigh up their vote in light of parties’ responses to commitment to Carers Australia’s election survey | Carers Australia

Who is a Carer? | Carers Australia

Terms of Reference | Inquiry into the Recognition of Unpaid Carers | Parliament of Australia

ACT Carers Strategy | ACT Community Services

Carer Gateway | Australian Government

Getting a payment if you’re a carer - Caring for someone | Services Australia

Carers can contact the Carer Gateway by calling 1800 422 737 or visiting the Carer Gateway website to see what services and supports are available to help in their caring role.

For anyone who would like to know more about payment assistance including eligibility and how to apply they can contact Services Australia by calling 132 717 or on the Services Australia website.

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On this episode of Work with Purpose, we are joined by Lisa Conway, who is National Manager, People Division at Services Australia, and a Sir Roland Wilson Pat Turner scholar. A Yorta Yorta woman who overcame great adversity in her life, Lisa shares her personal journey as the child of someone from the stolen generation, highlighting the impact of shame, trauma, and discrimination, and her commitment to making a difference for people. Lisa emphasises the importance of cultural responsiveness, self-reflection, and learning from First Nations communities to create a diverse and inclusive society where everyone feels represented and supported.

Discussed in this episode:

• The impact of stolen generation and how it affects First Nations peoples today
• Using cultural responsiveness to understand your own culture to better serve people from other cultures
• Importance of diversity in workforce and representation in society
• Overcoming adversity and pursuing leadership roles.

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On this episode of Work with Purpose, Professor Helen Sullivan, Dean of the College of Asia and the Pacific discusses the power of collaboration, drawing insights from her book ‘Collaboration and Public Policy: Agency in the Pursuit of Public Purpose’. You will hear about Helen’s new framework for analysing and understanding the dynamics of collaboration for public purpose, which goes beyond instrumental effectiveness, exploring collaboration as an affective space. Helen also shares examples of successful collaboration that showcases both effectiveness and affectiveness, and practical tips for public administrators to improve the way they collaborate.

Discussed in this episode:

• Types of collaboration and challenges faced by governments
• Importance of refining ideas and diversity for problem-solving
• Making collaboration a core competency in APS reform
• Practical steps for effective collaboration
• Examples of successful collaboration.

Show notes:

1. Collaboration and Public Policy: Agency in the Pursuit of Public Purpose
2. APS Reform Priorities

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On this episode of Work with Purpose, Brendan Moyle, executive branch manager of the Office of Aboriginal and Torres Strait Islander Affairs at the ACT Government tells us a powerful story about First Nations reconciliation, reflecting deeply on the persisting gap between conversations and behaviour, and how everyone in Australia can learn to walk the talk. Together with host David Pembroke, Brendan also talks us through the important role of valuing First Nations people, their contributions and their stories, and shares his tips on how to become a true ally to their cause.

Discussed in this episode:

• The persistent inequalities First Nations people still face
• Australia’s progress towards reconciliation
• The importance of getting to know First Nations people’s stories
• Why we need diversity of thinking
• How to become an ally
• The key role of First Nations public servants in building bridges

Show notes:

Closing the Gap Annual Data Report

Commonwealth Closing the Gap Implementation Plan

Reconciliation Australia resources

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In this episode of Work with Purpose, Caroline Walsh, CEO of the Institute of Public Administration Australia (IPAA) ACT hosts a conversation which explores the potential and challenges of using generative AI in the Australian public sector. Sally Bayley-Nelson, manager of the AusIndustry Insights team, and Anthony Murfett, head of division for Technology and Digital at the Department of Industry, Science and Resources, share their experiences using generative AI tools for their work and discuss the benefits and limitations of the technology. They also talk about the risks that the public sector needs to be mindful of when working with AI and the importance of putting guardrails in place to regulate its use.

Discussed in this episode:

• Use of generative AI: benefits and limitations in the workplace
• Risks in using generative AI in the public sector and regulatory guardrails
• How AI suggests regulating itself: thoughts and missing points
• Best practices and hopes for AI in the public sector's future.

Show notes:

https://openai.com/blog/chatgpt

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To contribute to this important conversation, the Institute of Public Administration Australia (IPAA) ACT is hosting the Australian Government Data Forum on May 17. This event will bring together experts from public and private sectors to discuss how data can inform policy and program delivery. The forum is organised in partnership with the Graduate Data Network, the Office of the National Data Commissioner, and the APS Data Profession, which comprises over 1,000 members from 40 agencies.

In this episode, we are joined by two members from the Graduate Data Network – Moira McLoughlin, Graduate at the Department of the Senate, and Samuel McMurray, Data Analyst at the Australian Taxation Office. Together, they share valuable insights into the world of data science and its significance in shaping policy and government programs within the Australian public service. They also discuss tools for staying on top of developments in data technology, such as natural language processing, and the importance of collaboration and continuous learning in the field of data.

Discussed in this episode:

• Reasons for joining Graduate Data Network and appeal of working with data
• How data is helping to deliver better policy in the field of family, domestic, and sexual violence
• The significance of artificial intelligence for the future of government programs
• Why you should attend the Australian Government Data Forum.

Show notes:

https://www.act.ipaa.org.au/events/2023/australian-government-data-forum-2023

https://www.act.ipaa.org.au/events/2023/aps-data-awards-dinner-2023

https://www.ibm.com/topics/natural-language-processing

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On this episode of Work with Purpose, we discuss with ANU academic Dr Christiane Gerblinger about her recently released book ‘How government experts self-sabotage: the language of the rebuffed’. Along with host David Pembroke, Dr Gerblinger discusses the reasons behind the government's tendency to ignore or reject policy advice, including experts' reluctance to disclose information to accommodate political circumstances, and suggests ways to improve the structure and presentation of official advice for it to be taken up.

Discussed in this episode:

• Why expert policy advice is often overlooked by the government in Australia.
• Analysis of specific cases where policy advice was ignored or rejected.
• Suggestions for improving the structure and presentation of official advice.
• How experts can better convince their audience to consider their advice in decision-making.

Shownotes:

How government experts self-sabotage: the language of the rebuffed

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On this episode of Work with Purpose, together with two public service leaders – Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government and Dr Gordon de Brouwer PSM FIPAA, Secretary for Public Sector Reform – we examine the impact of robodebt, discuss how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.

Discussed in this episode:

• The importance of empathy and compassion for those affected, the public, and the public service
• The role of impartiality and objectivity in giving policy advice
• Best practice behaviour and delivery to further embed integrity culture
• What a modern and responsive public service should look like

Shownotes:

Royal Commission into the Robodebt Scheme

The Guardian | Robodebt

Independent Review of the APS | Public service value statement

APS Reform Office | Have your say

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One of the ways workplaces and women themselves are trying to turn the tide, is to offer and actively engage in mentoring. On this episode, guest host and Institute of Public Administration Australia ACT CEO Caroline Walsh speaks with two inspirational female leaders, Tania Rishniw, Deputy Secretary at the Department of Health and Aged Care, and Nina Davidson, Deputy Director-General Intelligence at the Office of National Intelligence about how mentoring can benefit women during their careers, and what a great mentoring relationship should look like.

Tania, Nina, and Caroline also speak about some of the women that inspired them, including the influential Dr Margot McCarthy, who championed women through coaching and mentoring until her recent passing in 2022. Margot was the first female national security advisor, a leader in social policy and a founder of the APS Academy.

Discussed in this episode:

• Honesty, openness, and listening as key ingredients for good mentoring
• Margot McCarthy’s fierce leadership and support for other women
• Overcoming self-censorship as a woman
• Empowering and amplifying women’s voices

Show notes:

2022 State of the Service Report | Australian Public Service Commission

Women spend more time than men on unpaid work | Australian Bureau of Statistics

Strengthening leadership capability | Australian Public Service Commission

Gender dimensions of the security sector in Australia | Australian Women in Security Network

Dr Margot McCarthy Memorial Scholarship for Women in Security

Gender Scorecard 2022 | Workplace Gender Equality Agency

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However, developing these partnerships can be challenging – the more partners are involved, the more they have to grapple with different interests and challenges. Common purpose, diversity in perspectives, and effective governance are key to overcoming those barriers.

In this episode, we discuss building strong partnerships within and outside the Australian public sector with Professor Janine O’Flynn, Director at the ANU Crawford School of Public Policy, and David Pullen, Assistant Secretary, Cabinet Resilience and Crisis Management Division at the Department of the Prime Minister and Cabinet. 

Discussed in this episode:

• The role of vulnerability, humility, and trust within partnerships
• Finding a common purpose
• Bridging the divide between research and policy implementation
• Building a shared understanding of each partner’s role

Links:

• APS reform agenda
• Spirit of Service awards 2021-22 finalists

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Yet, a survey by Diversity Council Australia has revealed why it is so important that organisations in Australia continue to build on that work. According to their findings, only 32 per cent of LGBTQIA+ respondents were out to all of their colleagues, and this has potentially dire consequences for their well-being and job satisfaction.

With WorldPride underway in Sydney for the first time, Frances Gamble, CEO at Out for Australia, David Momcilovic, Director at the Office of LGBTQIA+ Affairs, ACT Government, and Marty Jovic, health economist and partner PwC Australia join guest host Holly Noble to shine a light on what pride looks like in the public sector and how we can create workplaces that reflect the full diversity of the LGBTQIA+ community.

Discussed in this episode:

• Barriers the LGBTQIA+ community faces in the workplace.
• The role of mentoring for young people to improve their confidence.
• The intersectionality approach to achieve equity.
• Methods the public service can adopt to support the LGBTQIA+ community.

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This time, we feature three public service thought leaders in the field, Lee Steel, Ability Network Champion and First Assistant Secretary, Intergovernmental Relations and Reform from PM&C (Department of the Prime Minister and Cabinet), Robin Edmonds, Inclusion and Diversity Adviser and Co-Chair of the Ability Network at PM&C, and Andrew Pfeiffer, Ability Network Executive and Adviser at PM&C. They discuss what public sector workplaces could look like in 2028 and how to better support neurodivergent individuals.

For resources relevant to this episode, visit: https://contentgroup.com.au/work_with_purpose/ep-77-embracing-neurodiversity-in-the-public-sector/

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In this special re-run episode, we revisit the conversation we brought to our listeners in May 2022, as a collaboration between IPAA Victoria's Young IPAA Network and IPAA ACT's Future Leaders Committee. It was about working across jurisdictions on environmental policy and regulation.

The conversation was hosted by Dr Gordon de Brouwer PSM, Secretary of APS Reform. His guests were Kate Lynch, First Assistant Secretary of the Environment Protection Division at DCCEEW (the Department of Climate Change, Energy, the Environment and Water), and Warrick McGrath, Director at Biodiversity Regulatory Reform, Victorian Department of Environment, Land, Water, and Planning.

Discussed in this episode:

• The importance of relationships and trust.
• Collaborating across governments while maintaining jurisdictional loyalty.
• The role of local government.
• Tips for working with stakeholders on environmental policies.

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In this special re-run episode, we revisit an important conversation that we brought to our listeners as part of the ‘National Perspective’ series. The conversation explores what workplace bullying and harassment look like and how to ensure safe and respectful workplaces in the public sector.

We were joined by Adam Fennessy PSM, Head of ANZSOG (The Australia and New Zealand School of Government), Professor Renée Leon PSM FIPAA, Vice-Chancellor and President at Charles Sturt University and President of IPAA National, and Dr Gordon de Brouwer PSM, Secretary of APS Reform.

Discussed in this episode:

• What makes a healthy workplace culture.
• The current state of bullying and harassment in the APS.
• Varied approaches to tackling workplace bullying.
• The impact this has on the APS.

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In this special re-run episode, we revisit the conversation we brought to our listeners in August 2022. The conversation explores the topic of workforce transformation and the skills that leaders need to make it stick.

We were joined by Adam Canwell, Oceania Workforce Advisory Leader at EY Australia, Dr Andrew White, a Senior Fellow in Management Practice at the Oxford University’s Saïd Business School, and Harinder Sidhu, the Australian High Commissioner to New Zealand at the Department of Foreign Affairs and Trade.

Discussed in this episode:

• Findings of recent studies in workforce transformation.
• Factors that are necessary for a successful workforce transformation.
• Workforce transformation in the Australian public service.

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In this special re-run of one of our most popular episodes of 2022, we revisit the conversation we brought to our listeners in NAIDOC Week. The conversation explores the push and pull factors for First Nations people in the Australian Public Service.

We were joined by Professor Tom Calma AO FFA, Chancellor of the University of Canberra, Kate Thomann, the Executive Director, Research and Education, AIATSIS, and Geoff Richardson PSM, First Nations Development Consultant. They shared insights from decades of service in the APS.

Discussed in this episode:

• Push and pull factors for First Nations people in the APS.
• Benefits of public sector careers.
• Dealing with the stigma of working in the APS within Indigenous communities.
• Addressing racism.

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Brendan was joined by Katherine Mansted, Director of Cyber Intelligence and Public Policy at CyberCX and Senior Fellow at the ANU National Security College.

Discussed in this episode:

• A rapidly changing Asia-Pacific region and its impact on Australia.
• Articulating difficult conversations to develop a robust sense of defence in a complex time.
• The impact of climate change on the strategic order.
• The APS response.

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In this episode, we listen to the Minister for the Public Service, Senator the Hon. Katy Gallagher, reflect on the APS Reform agenda at the recent 2022 IPAA National Conference. Her address discusses the priorities in detail, and how the Australian Government will work towards achieving them.

Discussed in this episode:

• Priority 1: An APS that embodies integrity in everything it does,
• Priority 2: An APS that puts people and business at the centre of policy and services,
• Priority 3: An APS that is a model employer, and
• Priority 4: An APS that has the capability to do its job well.

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In this episode, Professor Glyn Davis AC, Secretary of the Department of the Prime Minister and Cabinet, delivers a keynote address about great APS leadership. It was followed by a conversation with David Fredericks PSM, Secretary of the Department of Climate Change, Energy, the Environment and Water, Natalie James, Secretary of the Department of Employment and Workplace Relations, and Peter Woolcott AO, the Australian Public Service Commissioner.

Discussed in this episode:

• Leadership behaviours that have helped the APS rise to the challenges of recent years.
• Navigating leadership challenges in future APS reform.
• How to bring adaptive systems leadership to life.

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In this episode, we are joined by Stephanie Ebert, EA to the CEO at Services Australia, Michelle Oliver, EA to David Fredericks PSM, Secretary of the Department of Industry, Science, Energy and Resources, and Sarah Kalleske, EA to the Head of Service and Director-General at ACT Public Service. The discussion revolved around emerging issues and challenges that EAs face.

The discussion was facilitated by Holly Noble, Director of Strategic Planning and Performance at the Department of Finance.

Discussed in this episode:

• What it is like to be an Executive Assistant.
• Creating impact through adaptive and situational leadership.
• How EAs can meet the increasing expectations and challenges they face.

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In this episode, Dr David Gruen AO, Australian Statistician at the Australian Bureau of Statistics, explores the critical role of data in responding to the pandemic and the future collaboration in deriving public value from data. His address was followed by a conversation with Cheryl-anne Moy, Deputy Secretary of Immigration and Settlement Services at the Department of Home Affairs, and IPAA ACT Deputy President.

Discussed in this episode:

• New data sources that have become available and how they are being used to generate new statistics.
• The growth in integrated data assets across various dimensions.
• The opportunities presented by the passage of the Data Availability and Transparency Act 2022.

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In this episode, we are joined by Belinda Casson, Acting Chief Operating Officer at the Department of Employment and Workplace Relations, Michael Nelson, General Manager at Services Australia, and Rachael Jackson, Chief Operating Officer at the National Indigenous Australians Agency. Listen as they discuss the implications of our new normal, including insights into what employees are now wanting.

This episode has been adapted from a recent IPAA webinar on 31 August 2022, which was held in partnership with Hays Recruitment. The webinar was hosted by Clara Fallon, Associate Regional Director, ACT at Hays.

Discussed in this episode:

• Digitalisation of work to adapt to the new normal
• Aligning organisation values to changing expectations
• Addressing the evolving employee value proposition in the public service

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In this episode, we are joined by Adam Canwell, the Australian Lead of People Advisory Services Partner: Victoria at EY, Dr Andrew White, a Senior Fellow in Management Practice at Saïd Business School, Oxford University, and Harinder Sidhu, the Australian High Commissioner to New Zealand at the Department of Foreign Affairs and Trade. Listen as they discuss recent research on the skills needed to lead workforce transformation, and its relevance to the Australian public service.

Discussed in this episode:

· Findings of recent studies in workforce transformation.

· Factors that are necessary for a successful workforce transformation.

· Workforce transformation in the Australian public service.

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In this episode, we are joined by Harinder Sidhu, Australian High Commissioner to New Zealand at the Department of Foreign Affairs and Trade, Patrick Hetherington, Chief Operating Officer at the Department of Social Services, and Sean Innis, Principal of Damala Street Consulting. Hosted by Chairman of Partners Canberra at KPMG, Cath Ingram, they explore the purpose, impact, rewards, and challenges of contemporary public service.

Discussed in this episode:

· The pressures of an ‘always-on’ environment.

· The role of stewardship.

· Ethical decision making.

· The hollowing and building of capability.

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In this episode, we are joined by National Data Commissioner, Gayle Milnes and Chief Executive Officer at the Digital Transformation Agency, Chris Fechner. Listen as they discuss how they work to increase the use and availability of Australian Government Data.

Discussed in this episode:

· How the DATA scheme works.

· The role of data sharing across government in the COVID-19 pandemic.

· Digital transformation in the Australian government.

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From working at the information desk, presenting science shows and even chatting about science in the galleries, each and every member of Questacon is playing their role in creating inspiration for not only children across Australia, but the APS as well.

In this episode we are joined by three members from Questacon, The National Science and Technology Centre; Deputy Director and General Manager Kate Driver, Exhibition Designer Rachel Ball and Learning Programs Content Development Leader, David Cannell. Listen as they discuss a different side to working in the APS.

Discussed in this episode:

·       Benefits of working at Questacon.

·       Creativity in the public sector.

·       Innovation during the COVID-19 pandemic.

·       The future of the Centre.

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Our conversation for this episode is an important one, with our guests exploring the push and pull factors for First Nations people in the Australian Public Service. It’s brought to you in NAIDOC Week, and as we are being encouraged to stand up for change, rally around Indigenous communities and make a stand for institutional and structural reforms. 

We’re joined by Professor Tom Calma AO FFA, Chancellor of the University of Canberra, Kate Thomann, General Manager of Business Development and Employment at the Aboriginal Hostels Limited, and Geoff Richardson PSM, First Nations Development Consultant. They share insights from decades of service in the APS, including:

• Push and pull factors for First Nations people in the APS.
• Benefits of public sector careers.
• Dealing with stigma within Indigenous communities of working in the APS.
• Addressing racism.

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In this latest episode, we’re joined by Australian Public Service (APS) veterans, Andrew Podger AO, Professor of Public Policy at the Australian National University, and Carmel McGregor PSM, Adjunct Professor at the University of Canberra. They discuss:

• What the APS can expect from the new government.
• A new reform agenda.
• Future directions for the public service.
• Building more effective relationships between public service and academia.

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In this week’s episode, we’re joined by Sean Innis, Principal of Damala St Consulting and Fellow of the Australian Studies Institute at the Australian National University, and Dr Subho Banerjee, Deputy CEO, Research and Advisory at the Australia and New Zealand School of Government (ANZSOG). They speak with Megan Aponte-Payne, IPAA ACT Future Leaders Committee Member, on designing and conducting meetings that work for you and for your organisation.

Discussed in this episode:

• Improving meeting effectiveness.
• Striking a balance between being well prepared and adaptive in meetings.
• Structuring meetings to enhance organisational culture.
• Replicating ‘corridor chats’ in virtual meetings.

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This episode is a special one, as it was recorded shortly before the untimely passing of Brendan Sargeant. Brendan was the Professor of Practice in Defence and Strategic Studies and Head of the Strategic and Defence Studies Centre at the Australian National University (ANU), former Associate Secretary of Defence, and long-time supporter and Deputy President of IPAA ACT. In the episode, Brendan is joined by Katherine Mansted, Director of Cyber Intelligence and Public Policy at CyberCX and Senior Fellow at the ANU’s National Security College.

Discussed in this episode:

• A rapidly changing Asia-Pacific region and its impact on Australia.
• Articulating difficult conversations to develop a robust sense of defence in a complex time.
• The impact of climate change on the strategic order.
• The APS response.

Hosted on Acast. See acast.com/privacy for more information.

Over 100 years on, and with a whole new spectrum of environmental issues at the fore, all levels of governments are still refining how to work together to get the best outcomes for their own jurisdictions, Australian citizens and the environment.

In this week’s episode we are joined by Kate Lynch, the First Assistant Secretary of the Environment Protection division at the Department of Agriculture, Water and the Environment and Warrick McGrath, the Director of Biodiversity Regulatory Reform at the Victorian Department of Environment, Land, Water, and Planning. Listen as they explore the topic of working across jurisdictions on environment, policy, and regulation.

Discussed in this episode:

• The importance of relationships and trust.
• Collaborating across governments while maintaining jurisdictional loyalty.
• The role of Local Government.
• Tips for working with stakeholders on environmental policies.

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In this week’s episode we are joined by Duncan Young, General Manager of the Census and Data Acquisition Division at the Australian Bureau of Statistics and Ali Jenkins, Senior Executive at the APS Reform Office at the Department of the Prime Minister and Cabinet. Listen as they both share how they are leading teams in Canberra, remotely from Tasmania.

Discussed in this episode:

·        The pluses and minuses of working remotely to your team.

·        Key tips for remote working.

·        Maintaining professional relationships from a distance.

·        The future of flexible working. 

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In this week’s episode we are joined by two former federal APS Departmental Secretaries who are now part of the team at Proximity. Glenys Beauchamp PSM is the Principal Advisor of Proximity’s health and industry practices and Kerri Hartland is a Principal Advisor and Chair of their Advisory Board. Listen as they chat to David Pembroke, contentgroup Founder and CEO, in a conversation originally recorded as a webinar between contentgroup and Proximity.

Discussed in this episode:

·        New ways of problem solving.

·        The importance of planning, no matter the situation.

·        Risk management and mitigation in the APS.

·        The APS response to misinformation.

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In this week’s episode we are joined by Victorian Public Sector Commissioner, Adam Fennessey PSM, Vice-Chancellor and President at Charles Sturt University in Bathurst, Renee Leon PSM and President of IPAA National, Dr Gordon de Brouwer PSM. Listen as they are interviewed by guest host, Clare Walsh, the Deputy Secretary of Business Enabling Services at the Department of Finance and Councillor at IPAA ACT.

Discussed in this episode:

·        What makes a healthy workplace culture.

·        The current state of bullying and harassment in the APS.

·        Varied approaches to tackling workplace bullying

·        The impact this has on the APS.

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The Government is now in the consultation stage for the 2022-2032 National Action Plan to Reduce Violence Against Women and their Children. Drawing on experience and lessons learnt from the current National Plan, a wealth of expertise from across agencies, jurisdictions and sectors, and a contemporary post-COVID way of working, the new National Plan is shaping up to further close the gap on violence against women through a range of initiatives.

In this week’s episode we are joined by the Co-chairs of the National Plan Advisory Group, Alison Frame, Deputy Secretary of the Social Policy Group at the Department of the Prime Minister and Cabinet and Liz Hefren-Webb, Deputy Secretary of Families and Communities at the Department of Social Services.

Discussed in this episode:

·        Domestic violence in Australia.

·        The focus of the 2022-2032 National Plan.

·        Leveraging architectural changes and Government responsiveness brought about by COVID.

·        Bolstering outcomes through collaborations and major cross-cutting strategies. 

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In this week’s episode we are joined by Cherelle Murphy, Chief Economist at Austrade, and Dr Leonora Risse, Senior Lecturer in Economics at RMIT University and National Chair of the Women in Economics Network.

Discussed in this episode:

• Creating a career in economics.
• Improving gender equality in economics in the public sector.
• Applying the ‘gender lens’ on economic analysis and policy design.
• The future of women in economics.

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Happy listening and enjoy the break.

Discussed in this episode:

• Engaging and connecting with Indigenous audiences.
• Cadence of partnerships and place-based relationships.
• Government as an enabler.
• Importance of all public servants recognising the impact they can have in their Agency.

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Happy listening and enjoy the break.

Discussed in this episode:

• Importance of open and regular communication with staff.
• Balancing personal values vs. corporate ones.
• How leaders can learn from crises
• Examples of effective crisis communications

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In this week’s episode we are joined by Associate Professor of Human Resource Management at the School of Business, UNSW, Dr Sue Williamson and Chair of the Productivity Commission, Michael Brennan.

Discussed in this episode:

• Policy implications of a home-based workforce.
• Considerations including gender equality and team cohesion.
• Workplace flexibility beyond the home office.
• Happiness and wellbeing in a hybrid workforce.

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In this weeks episode we are joined by Deputy Secretary of Regional, Cities and Territories at the Department of Infrastructure, Transport, Regional Development and Communications, Dr Rachel Bacon Director-General at Transport Canberra and City Services, Alison Playford. Listen as they chat with guest host, Michael Sanese, Senior Manager at PwC from IPAA ACT’s Future Leaders Committee about the impact COVID has had in the infrastructure sector.

Discussed in this episode:

• Australia’s infrastructure landscape
• COVID-19 recovery plans
• Managing supply and demand
• Leading in a crisis

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In this episode we're joined by Dr Stein Helgeby the Parliamentary Budget Officer, Peter Rush, Assistant Secretary of Parliamentary and Government at Department of the Prime Minister and Cabinet, Rina Bruinsma First Assistant Commissioner at the Australian Public Service Commission and Katrina di Marco, First Assistant Secretary of Tax Analysis division at The Treasury.

Discussed in this episode:

• An overview of caretaker conventions.
• The role of the Parliamentary Budget Office.
• The relationship between the APS and Ministerial offices.
• Staying apolitical.

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In this weeks episode we are joined by Michael Outram, Commissioner at the Australian Border Force, as we discuss the important work the ABF has been doing to help keep Australia safe during the COVID-19 pandemic.

Discussed in this episode:

• The ABF’s COVID-19 response
• Challenges faced during the pandemic
• Steps being taken to reopen Australia’s border
• Technologies used in the ABF to help keep Australian’s safe

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In this weeks episode we are joined by Martin Elliffe, Office Manager for Rachel Stephen-Smith, the ACT Minister for Health, Rhana Crago, Executive Assistant to Rosemary Huxtable, the Secretary of the Department of Finance and Courtney Djerke, Executive Assistant at MinterEllison. Listen as they chat to Executive Assistant to Randall Brugeaud, Head of Simplified Trade System Implementation Taskforce and Deputy Chair of IPAA’s ACT EA Committee, Alyssa Broomby about the important work they do in their roles as Executive Assistants.

Discussed in this episode:

• How lockdown has impacted the roles of EA’s
• Managing a healthy work life balance
• Supporting mental health of others in your team
• Practice advice for others working in the field

Hosted on Acast. See acast.com/privacy for more information.