Jim reflects on his journey from a working-class upbringing to leading one of the largest healthcare systems in the world, and speaks openly about the reality behind senior leadership - the burden of responsibility, the privilege of making a difference, and the self-doubt that even the most senior leaders experience.

This is an honest and thoughtful conversation about leadership, imposter syndrome, career journeys that don’t go to plan, and what it really feels like to lead during one of the most challenging periods in NHS history.

Timestamps:

• 00:03:00 – Childhood, early influences & competitive swimming
• 00:07:00 – Career journey from accountancy to NHS CEO
• 00:12:00 – Experiencing imposter syndrome in senior roles
• 00:16:00 – Managing responsibility, stress & family life
• 00:29:00 – Navigating elite spaces & staying true to yourself
• 00:36:00 – Introversion, coaching, and personal energy management
• 00:39:00 – Taking the helm at NHS England during major challenges
• 00:49:00 – Shifting care to the community and the future of healthcare

🔔 Follow Next GenGP on LinkedIn for leadership insights and episode updates.

📩 Subscribe to our monthly bulletin for exclusive leadership resources and updates on programmes to come

Hosted on Acast. See acast.com/privacy for more information.

This is a masterclass in high-stakes leadership, cognitive bias, psychological safety, and refusing to let your childhood define your ceiling.

We explore what it really means to lead when decisions carry life-or-death consequences - and why the most powerful leadership lessons often come from outside healthcare.

If you care about resilience, systems thinking, and building braver organisations, this conversation is unmissable.

⏱ What we cover

04:00 – Growing up, early trauma, and becoming homeless at 15

09:00 – Survival mode: what rough sleeping really does to your mindset

14:00 – “Homelessness is an experience, not your identity”

20:00 – Joining the fire service and choosing a different future

27:00 – Decision-making under extreme pressure

33:00 – Cognitive bias in high-stakes environments

41:00 – Psychological safety: why it’s built in relationships, not policy

49:00 – Failure, imposter syndrome, and redesigning systems instead of blaming people

🌍 Connect with Sabrina Cohen-Hatton on social media to follow her work and leadership journey.

🔔 Follow Next GenGP on LinkedIn for leadership insights and episode updates.

📩 Subscribe to our monthly bulletin for exclusive leadership resources and updates on programmes to come

Hosted on Acast. See acast.com/privacy for more information.

From advising Tony Blair inside No.10 to shaping the NHS 10-Year Plan today, Paul brings rare institutional memory and sharp insight into leadership, reform, and why meaningful change in healthcare is so hard to deliver.

Together, we explore what leaders get wrong, why policy alone never works, how clinicians can step into system leadership, and why neighbourhoods, patient agency, and proactive care are central to the NHS’s future.

A candid, wide-ranging conversation for clinicians who want to understand - and shape - what comes next.

✨ Episode Show Notes

00:00 – From academia to No.10

05:00 – Inside Downing Street

08:30 – Do leaders understand the NHS?

12:00 – Clinicians as leaders

17:00 – Risk and standing still

22:30 – What makes a good Secretary of State

27:30 – Returning to DHSC at 75

32:30 – Why reform keeps failing

36:30 – Technology and patient agency

40:30 – “No money” myth

45:30 – Neighbourhood healthcare explained

52:00 – Advice to early-career clinicians

✨ Links/resources:

• Paul's book- Shakespeare on Management

✨ Stay in touch with Next Gen GP:

• LinkedIn
• X
• Monthly bulletin

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Hannah Miller is the Founding Director of Sidekick, a coaching and training company that helps individuals and leaders understand and use their strengths. She’s a certified CliftonStrengths coach, and the creator of The Purpose Pursuit, a programme designed to help people gain clarity and live with more intention.

Hannah consistently receives some of the highest feedback scores in the entire Next Gen programme. Participants repeatedly describe her sessions as practical, energising, and transformative, often remembering and applying her insights years later. Hannah’s first episode (28) remains one of our most downloaded to date.

Together, we dive into the practical wisdom behind her brand new book The Purpose Pursuit, which is about to be published.

We explore how we reconnect with purpose, navigate life’s seasons, handle comparison and imposter feelings, and make small, everyday course-corrections that bring more meaning into our lives. This is a grounding, hopeful, and deeply useful conversation for anyone feeling a bit off-track, stretched thin, or ready for more intention in their day-to-day.

⏱️ Timestamps

• 01:00 — Hannah’s background and coaching journey
• 03:00 — Moving from strengths to purpose
• 06:00 — What people consistently underestimate about themselves
• 09:00 — Purpose in high-pressure, purpose-driven roles
• 11:00 — Why we drift off-course
• 14:00 — Everyday course-corrections
• 18:00 — Seasons of life explained
• 30:00 — Comparison and how to handle it
• 34:00 — Social media + scarcity patterns
• 40:00 — Imposter feelings and the four types
• 48:00 — The Four-Point Pursuit
• 54:00 — Hannah’s advice to her younger self

Links/resources:

• Hannah's first episode with us
• Hannah's new book- The Purpose Pursuit
• Her website and podcast

🎉 Giveaway! 🎉

Pre-order Hannah’s new book and you could win a one-hour coaching conversation with Hannah, valued at £150!

Here’s how to enter:

1. Pre-order or order the book.
2. Send your receipt to laura@hellosidekick.co
3. You’ll be entered into a competition draw.

✨ The winning coaching session can be taken anytime until March 2026.

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Known for his honesty, clarity, and trademark analogies, JVT reflects on his family’s extraordinary story, the challenges of breaking into medicine, and the pivotal choices that shaped his career in public health.

He talks candidly about stepping into leadership “by accident,” managing the pressure of being thrust into the spotlight, and navigating the uneasy intersection of science and politics. Along the way, he opens up about imposter syndrome, the personal costs of public service, and the lessons he hopes will inspire the next generation of leaders.

🕰️ Highlights

02:00 – Early Life & Family Influence

04:00 – Getting Into Medicine

06:00 – Path to Public Health & Pharma

12:00 – Becoming Deputy CMO

17:00 – Thrust Into the Spotlight

25:00 – Imposter Syndrome

32:00 – Science, Politics & Pressure

39:00 – The Power of Communication

49:00 – Work-Life Balance & Personal Cost

58:00 – Reflections & Legacy

57:00 – Quickfire Round

🔗 Links and resources

• Sign up to our monthly bulletin to hear about more programmes, podcasts, events and opportunities
• Follow Nish on Twitter/X and LinkedIn

Hosted on Acast. See acast.com/privacy for more information.

As many of us take a well-earned pause over the summer, we’re revisiting one of our most popular and inspiring episodes: our conversation with the legendary Don Berwick. Whether you’re listening for the first time or returning to it with fresh ears, this episode is packed with wisdom on leadership, purpose, and finding joy in work.

For the past 30 years, Donald Berwick has been one of the leading authorities and innovators of quality and improvement both in the U.S. healthcare system and in the NHS. A paediatrician by background, Don was for 19 years the founding CEO of the Institute for Healthcare Improvement (IHI).

In 2010, he was appointed by President Barack Obama as the Administrator of the Centers for Medicare and Medicaid Services. He has served on the faculties of the Harvard Medical School and Harvard School of Public Health, has written over 160 articles and 6 books, and has provided trailblazing leadership to improve the ways health care providers and institutions care

📝 Highlights:

• His leadership story to date (3 mins)
• Mentors (12 mins)
• Balancing clinical work with leadership and academia (16 mins)
• What it was like working for President Obama (19 mins)
• The job of a leader (24 mins)
• Coping with failure (27 mins)
• Handling criticism (33 mins)
• The future of the NHS (36 mins)
• Morale in primary care (41 mins)
• Finding joy in work (45 mins)
• Quick fire: including favourite books, his proudest moments, advice to his younger self, and top tips for new leaders (52 mins)

📚 Resources:

• A Promise to Learn, A Commitment to Act – Berwick Review (2013)
• IHI Framework for Improving Joy in Work
• Book: Ministry for the Future by Kim Stanley Robinson

📱 Social Media:

• Follow @donberwick and @nishmanek

📬 Stay in the loop!

🔗 bit.ly/NGGPbulletin

🌐 nextgenerationgp.co.uk

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In this powerful and personal episode, Professor Jason Leitch – former National Clinical Director of the Scottish Government – joins Dr. Nish Manek for an honest, insightful conversation on what it truly means to lead through crisis.

From storytelling and the imposter syndrome to the pressure of daily COVID briefings, Jason reflects on his remarkable career and the lessons that still resonate today.

Whether you're a healthcare leader, or simply curious about the human side of leadership – this one’s for you.

🕰️ Timestamps & Highlights

04:30 – Growing up in a working-class household: family, faith & humble roots

08:00 – The early influences that shaped Jason’s values and work ethic

09:30 – Being headhunted into government – and why he left surgery

10:30 – The fellowship at Harvard & IHI that changed everything

13:45 – Systems thinking, safety, and why fixing one jaw wasn’t enough

17:00 – Creating the Scottish Patient Safety Programme – and saving lives

20:00 – “Where are the clever people?” – the moment Jason realised he was in the room

23:00 – What most people misunderstand about civil servants and politicians

27:30 – Imposter syndrome in senior roles — and how to work with it

30:00 – From dentist to national spokesperson: leading communication during COVID

32:00 – Behind the scenes of daily press briefings with Nicola Sturgeon

36:00 – The Grinch moment: “I cancelled Christmas in October”

38:00 – Social media abuse, threats — and how he stayed grounded

42:00 – Running, audiobooks, and the daily 5K: mental health strategies

46:00 – Why being wrong publicly was part of the job

48:00 – The monkey and the golf ball: Jason’s dad and the story that stuck

51:00 – Full circle: why “fixing the Hoover” might be all the leadership advice you need

53:00 – Biggest career mistake? Waiting too long to step beyond dentistry

54:00 – Final reflections: don’t over-design your career. Build relationships. Fix the Hoover.

🔗 Links and resources

• Catch up with Episode 25 with Don Berwick, Jason's role model and mentor
• Sign up to our monthly bulletin to hear about more programmes, podcasts, events and opportunities
• Follow Nish on Twitter/X and LinkedIn

Hosted on Acast. See acast.com/privacy for more information.

This is not just an interview — it's an unfiltered, powerful reflection on leadership under pressure, told by the man who stood at the helm of the NHS during one of its most turbulent chapters: the COVID-19 pandemic.

In a conversation recorded live at NHS Confed Expo in June 2025, Sir Steve opens up in a way few senior leaders ever do.

He talks honestly about the terror of those early pandemic days, what it really felt like to stand at the podium during Downing Street press conferences, and the emotional toll of knowing the NHS could collapse under his watch.

But this episode is about far more than crisis leadership. It’s a deeply personal insight into what makes a great leader — from the power of relationships and kindness to handling imposter syndrome at the very top. Sir Steve also shares the most important lessons he’s learned, what he hopes for the next generation of clinical leaders, and how he wants to be remembered.

**Highlights

• 03:00 – "I didn’t set out to be a leader"
• 06:00 – “I caught the bug” – enjoying policy and strategy
• 08:00 – Early mentors, first impressions, and learning to manage a unit
• 11:00 – Becoming a Medical Director and then National Medical Director
• 14:00 – The Simon Stevens sofa interview
• 16:00 – Imposter syndrome, confidence, and doubt
• 21:00 – Pandemic prep and the moment it became real
• 26:00 – Behind the scenes at Downing Street press briefings
• 30:00 – Media gaffe: “I didn’t hear the question…”
• 32:00 – Communicating in a crisis: “You’re never speaking to just one audience”
• 37:00 – The emotional toll and the moment that broke him
• 43:00 – Watching The Repair Shop in tears
• 48:00 – Working with politicians: “See the world through their eyes”
• 52:00 – Legacy and pride: Royal Free, North Middlesex, and the NHS model
• 59:00 – Quickfire round: cartography, Springsteen, and shoemaking
• 1:03:00 – Final leadership advice: “Kindness. Patience. Relationship

**Links and resources:

• Learn more about the Next Generation GP programme
• SIgn up to our monthly bulletin to hear about more programmes, podcasts, events and opportunities
• Follow Nish on Twitter/X and LinkedIn
• Share this episode with someone stepping into leadership
• Subscribe and leave us a review — it really helps others find the show

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Ever wondered about the man behind the podium—the calm, steady voice that guided the nation through one of its toughest times? Well, today, you get to hear his story.

There’s so much more to him than what you’ve seen on screen. What drives someone to take on such an immense responsibility? What keeps them up at night when millions are watching their every move?

In this conversation, we dive into his leadership journey— starting from his early days tackling public health issues broad, to facing unimaginable challenges on a global stage.

We talk about the moments that shaped him, the lessons he learned from global health, and what it really takes to lead under pressure. There are a few surprising revelations, some moments of unexpected humour, and leadership insights you won’t want to miss.

Whether you’re a seasoned leader, an aspiring one, or just curious about what it’s like to make decisions that impact millions, this episode is for you...

*Highlights:

• 2 mins - From Humble Beginnings: Early Career and Defining Moments
• 8 mins - Lessons from Around the World: Global Health Insights
• 15 mins - Leadership and Science: Navigating Complex Decisions
• 22 mins - Crisis Management Up Close: Behind the Scenes
• 29 mins - The Toughest Calls: Decisive Moments
• 35 mins - Handling Public Pressure: Staying Steady
• 42 mins - Owning Mistakes: Reflections and Learnings
• 49 mins - Wisdom for Future Leaders

*Links

• Follow the CMO on Twitter

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Becks helped to co-found Next Gen GP nearly eight years ago, and she’s been a close friend and someone I’ve deeply admired ever since.

In this conversation, Becks shares her journey from being a clinical fellow to becoming a national leader in healthcare policy. We talk about her passion for health equity, her reflections on the future of general practice, and the pivotal moments that have shaped her career.

We also explore the role of mentorship, the challenges of balancing work and life, and some brilliant advice for GPs earlier in their careers.

She’s not only an inspiring leader—but truly, just a thoroughly brilliant human being. I’m so proud to call her a friend, and I can’t wait for you to hear this episode...

*Highlights:

• 01:00 – Becks's Role at Nuffield Trust
• 02:00 – Journey into the Think Tank World
• 05:00 – Influence and Impact of Think Tanks
• 08:00 – Challenges in Health Equity
• 15:00 – Personal Leadership Journey
• 19:00 – Advice for Aspiring Leaders
• 23:00 – The Value of Fellowships
• 26:00 – Building Networks and Mentorship
• 35:00 – The Role of Media in Healthcare
• 40:00 – Balancing Work and Life
• 46:00 – The Future of General Practice

*Links

• Follow Becks on Twitter
• Harkness Fellowship
• Beck's recent Nuffield Trust paper on the Future of the Partnership Model

*Recommendations:

• Book: Four Thousand Weeks
• Book: Dare to Lead
• Podcast episode: The Next GenCast Episode with Oliver Burkeman

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In this special episode of The Next GenCast, we celebrate the Next Gen's 8-year anniversary by revisiting the highlights from the five most downloaded podcast episodes.

Get ready to hear from truly inspiring leaders on a range of topics, from the conversations which have resonated the most with our listeners over the years:

• 4 mins- Oliver Burkeman on Time Management
• 15 mins- Don Berwick on Joy in Work
• 24 mins- Sarah Jane Marsh on Work-Life Balance
• 31 mins- Jeremy Hunt on Leadership and Politics
• 38 mins- Laura Neilsen on Tackling Health Inequalities

*Links to the full episodes:

• Oliver Burkeman
• Don Berwick
• Sarah Jane Marsh
• Jeremy Hunt
• Laura Neilson

Thank you to everyone who has listened, subscribed and shared the podcast, as well as giving us your thoughts on what resonates - it has been wonderful to hear how much you’re enjoying it.

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Ben is the co-founder and CEO of Cera, the UK's largest health tech company, which supports over two million patients a month with innovative, home-based care solutions. His work has led to many accolades already, including being named in Forbes’ 30 Under 30, an MBE, and the EY Entrepreneur of the Year award for 2024.

In this episode, Ben shares his remarkable story—from personal experiences that sparked his idea to transform the social care sector, to the lessons he’s learned scaling a business in an extraordinarily short space of time. He also dives into what it takes to persevere when you have an idea, lessons he learnt from working alongside Simon Stevens for a year, and offers some fascinating insights into the future of AI in transforming healthcare. 

Get ready to be inspired by the story of a visionary leader who has reshaped the landscape of healthcare, and is definitely one to watch in the healthcare technology space. 

*Highlights:

• 00:01:44 - Ben Maruthapu's Journey from Junior Doctor to Entrepreneur
• 00:06:02 - The Importance of Mentorship and Relationships
• 00:08:40 - Early Signs of Entrepreneurial Spirit
• 00:15:29 - Becoming Simon Stevens Fellow
• 00:17:13 - Insights on Policy and Politics in NHS England
• 00:26:18 - Introduction to Cera and Its Mission
• 00:38:03 - Key Learnings from the Early Days of Cera
• 00:42:09 - Best and Worst Aspects of Being a CEO
• 00:45:49 - Balancing Work and Family Life
• 00:46:37 - The Future of Technology in Healthcare
• 00:48:02 - The Transformative Potential of AI in Healthcare

*Social media

• Ben on LinkedIn
• Follow Ben on Twitter
• Cera

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I worked with Raj when he was Interim National Medical Director of Primary Care for NHS England. Before that he was Medical Director for the North-West, and has held numerous senior clinical leadership positions in his career.

But it was after reaching what he thought was the pinnacle of his career, that things took a turn for the worst.

Imagine working across the road from a doctor, being asked to counter-sign his cremation forms for years - and one day realising that there were just too many forms for this to be normal. We’re talking about none other than Dr Harold Shipman, one of the most prolific serial killers in modern history. Not only did Raj experience the chilling reality of this discovery, but in this episode he reveals the personal and professional battles he encountered as he helped uncover the truth.

From humble beginnings in Leicester to becoming a trailblazer in medical leadership, with stints as a TV doctor, advisor to the Department of Health, and stand up comedian along the way, Raj’s journey is nothing short of fascinating. 

*Highlights:

• Early Life and Influences (4 mins)
• Challenges and Triumphs in Medical School (8 mins)
• The Grueling Early Years as a Junior Doctor (9 mins)
• Transforming General Practice (11 mins)
• The Unveiling of Dr. Harold Shipman (22 mins)
• The Tribunal and Its Aftermath (29 mins)
• Personal and Professional Impact (31 mins)
• A Shift Towards Patient Safety (35 mins)
• Leadership Lessons and Personal Growth (37 mins)
• NHS England and Greater Manchester (40 mins)
• Navigating the COVID-19 Pandemic (44 mins)
• Reflections and Future Roles (45 mins)
• Quick Fire Questions (47 mins)

*Social media

• Raj on LinkedIn
• Follow Raj on Twitter

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It provides real, practical tools to help women quiet self-doubt, identify their callings, “unhook” from praise and criticism, unlearn counterproductive "good girl" habits, and begin taking bold action.

In this episode, Tara explains what she means by "playing big", and sheds light on why being more loyal to our dreams than our fears can shift our life's trajectory.

We tackle the pervasive influence of the inner critic, debunk myths around imposter syndrome, and offer practical strategies to harness the wisdom of our inner mentor...and much more.

*Highlights:

• (3 mins) - Empowering women to play big
• (9 mins) - Navigating work and motherhood
• (19 mins) - Managing the inner critic
• (33 mins) - Harnessing your inner mentor
• (44 mins) - Unhooking from feedback
• (52 mins) - Improving communication and visibility
• (55 mins) - Top 3 tips

*Resources

• Playing Big, by Tara Mohr
• The Inner mentor visualisation

*Social media

• @tarasophia

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From her multicultural upbringing in Scotland and Trinidad to her academic journey in medicine and haematology, Nnenna's path is one of resilience and continuous learning. In this episode, Nnenna opens up about profound life lessons and the challenges she faced, including imposter syndrome and being the only person of colour in many leadership settings. 

Drawing from her rich cultural background and the influence of her parents, she emphasises the critical importance of mentorship, support networks, and the balance of striving for excellence with being a present mum.

*Highlights:

• Leadership journey (2 mins)
• Defining moments and influences (9 mins)
• Lessons for younger self (11 mins)
• Leadership qualifications and learning (13 mins)
• The importance of sponsors (18 mins)
• Imposter syndrome (20 mins)
• The journey from medical consultant to CEO (26 mins)
• Self care and motherhood (33 mins)
• Balancing work, family and leadership (40 mins)
• Book recommendations and leadership tips (47 mins)

*Resources

• Four Thousand Weeks, by Oliver Burkeman
• The 100 Year Life, by Lynda Gratton and Andrew Scott
• Brene Brown

*Social media

• @nosuji01
• LinkedIn
• @NextGGP/ @nishmanek

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She has extensive experience in urgent care, having previously been Medical Director the London Ambulance Service, and Clinical Governance Lead for Croydon NHS 111. 

As one of very few black female leaders in a senior NHS leadership role, Agatha opens up about how hard it can be to shake her imposter syndrome, and how important it is for leaders from minority groups to have their seat at the table.

*Highlights:

• Early influences (3 mins)
• Becoming a GP (7 mins)
• Advice to her younger self (9 mins)
• Her journey and choosing opportunities (11 mins)
• Proving herself as a minority woman (19 mins)
• Advice to other minority leaders (22 mins)
• Reflections on her role at NHSE (32 mins)
• Juggling, credibility and balance (37 mins)
• Self-care and personal passions (39 mins)
• Quick fire (41 mins)
• A secret surprise (52 mins)

*Social media

• @a_nortleymeshe
• @NextGGP/ @nishmanek

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Gym Shark started here in the UK in Birmingham, when Ben was in his 20s and working for Pizza Hut.

This is a conversation I have looked forward to for such a long time- there is no one like Ben in the UK, that has built such an iconic company in his 20s. His net worth is over billion dollars, and at the age of just 31 has been named the UK’s youngest billionaire.

His story has a real rags to riches theme and on paper he’s the epitome of success…and yet he talks so openly about realising when to step back as a leader, constantly learning from others and working on his weaknesses, and being fully transparent about all of this in the hope that it might inspire other young leaders.

*Highlights:

• Where it all started (3 mins)
• Key influences and inspiration (5 mins)
• Leadership lessons (11 mins)
• Choosing to step back (13 mins)
• Taking feedback (16 mins)
• Working on public speaking (18 mins)
• Culture and values at Gymshark (23 mins)
• Managing a team (26 mins)
• Work-life balance (28 mins)
• Does money bring happiness? (30 mins)
• Quick fire (31 mins)

*Social media

• @Benfrancis1992
• @NextGGP/ @nishmanek

Hosted on Acast. See acast.com/privacy for more information.

You may not have heard of her, but I think you’ll be glad you did when you’ve listened. 

I love hearing leadership stories of people outside the NHS, and I think this one in particular gave me lots to think about. 

I stumbled across Shelleye on another podcast, and read her book Unapologetically Ambitious- and it blew me away.

From being the oldest of four in a modest American family to becoming one of the first black female CEOs of the tech industry and creating “the most stunning Silicon Valley turnaround,” Shellye knows how to create success on her own terms, and through her book and her videos, she’s now made it her mission to teach others to do the same. 

She’s been featured frequently in Forbes, the New York Times Business Inside, and more, is subject of a Harvard Business School case study on becoming a CEO, and has been on lots of big podcasts around the world. She’s currently a Fortune 500 board member, and now spends her time talking about her leadership career and lessons she’s learnt.

*Highlights:

• Her journey (4 mins)
• Where her conviction came from (7 mins)
• Imposter syndrome (11 mins)
• Having a goal whilst staying flexible (17 mins)
• Broadcasting your intentions (24 mins)
• Self-care (30 mins)
• Taking risks (34 mins)
• Negotiating in a new job (37 mins)
• Lessons she learnt at the top (46 mins)
• Adopting a mentor (54 mins)

*Resources

• Shelley's website
• Her book
• Her new network Ignite

*Social media

• Twitter- @ShelArchambeau
• @NextGGP/ @nishmanek

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You never know as a leader when you might be thrust under the media spotlight, and it's always better to be prepared. But good, affordable media training is hard to come by.... so we've brought an expert to you.

Max has been the Director of Communications and External Affairs at the Academy of Medical Royal Colleges for the last twelve years, for the most part combining this with running a successful media training and crisis management company, Millbank Media which counted five Government departments as its main clients. 

Before that he spent twenty years as a print and broadcast journalist starting on the Sunday Times and ending up as programme editor at ITN via daytime telly, late night chat shows and a stint as a regional news reporter.

He's done lots of training over decades with people in the NHS and in the civil service, including Prof Helen Stokes Lampard- whom many of you will know.

*Highlights:

• His background and motivations (4 mins)
• Why doctors are hard to train (8 mins)
• What trips us up the most (11 mins)
• What should we be wary of? (21 mins)
• Big tips for preparing at short notice (23 mins)
• When to be cautious (30 mins)
• When it's all going wrong (36 mins)
• What if you have no idea of how to answer something? (40 mins)
• His top public speaking tips (43 mins)
• The best way to get better (47 mins)

*Resources:

• Millbank media

*Social media

• Max Prangnell
• @NextGGP/ @nishmanek

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Many observers can't understand how a firm of shoe repairers can keep its staff happier than some of Britain's richest companies. 

The answer lies with the chairman of Timpson and his no-nonsense approach to management. John has ensured they do more than cut keys- they also have a culture of cutting out policy and processes so people can do the job to the best of their ability, and they embody some of the most progressive thinking in the business world. That ethos is even more remarkable when you learn that around 12% of their employees are ex-convicts. 

Sir John’s son, James Timpson, has just released a book about the Timpson approach called The Happy Index , where he describes the essence of the Timpson culture: Turn up on time. Trust your team. Do your work.

*Highlights:

• His early journey (4 mins)
• "Upside-down management" (5.5 mins)
• What the culture looks like in practice (7.5 mins)
• Giving staff autonomy on the front line (15 mins)
• Why they have a 'Director of Happiness' (19 mins)
• Looking after staff mental health and wellbeing (21 mins)
• The Timpson recruitment strategy (26 mins)
• Performance mangement and the 'Happy Index' (29 mins)
• Recruiting from prison (34.5 mins)
• His reflections from fostering over 90 children (39.5 mins)
• What the NHS can learn from the Timpson culture (43 mins)
• A book, a role model, and top tips (45 mins)

*Social media:

• @JamesTCobbler
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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Karen has been a practising GP for over 30 years, and previously was Clinical Lead for the Dorset Integrated Care System, as well as a National Clinical Advisor for Systems Development with NHSE/I. She's an insightful, well-respected, inspiring leader who's not afraid to speak up, and is a huge advocate for clinical leadership.

This is an honest conversation from someone with decades of experience across the NHS and private sector, who really cares about nurturing young leaders.

*Highlights:

• Early influences (2 mins)
• First steps in leadership (6 mins)
• Self development (9 mins)
• Getting a coach (14 mins)
• Taking opportunities (18 mins)
• Having a plan - or not (20 mins)
• Juggling clinical work and leadership (22 mins)
• Family, and tips for work life balance (29 mins)
• Finding confidence (36 mins)
• Quick fire (43 mins)

*Resources:

• Her book recommendation: Beyond The Summit, by Todd Skinner
• More on Karen and her role with Deloitte

*Social media

• @Karen_kirkham2
• @NextGGP/ @nishmanek

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Prior to that she was Surrey Heartlands Integrated Care System Chief Executive, having previously been the Accountable Officer for the CCG. She's been a practising GP in the area since 1995.

In November 2021, Claire was invited by NHS England Chief Executive Amanda Pritchard to lead a national piece of work looking at primary care within integrated care systems, to identify what was working well and why. The output became known as the Fuller Stocktake, and was co-signed by all 42 ICS Chief Executives who committed to the recommendations.

She was HSJ Clinical Leader of the Year in 2017, and is regularly named in the HSJ list of most influential people in the NHS.

Claire has spoken at Next Gen GP programmes before, and she’s always full of energy, very honest (as you’ll see!), and a strong advocate for young leaders.

*Highlights:

• Reflections on her NHSE role so far (3 mins)
• GP retention (10 mins)
• Early influences (16 mins)
• Darkest moment (20 mins)
• Personal development (23 mins)
• Proudest roles (26 mins)
• Imposter syndrome (29 mins)
• Juggling clinical work with leadership (30 mins)
• Motherhood (33 mins)
• Finding energy and headspace (42 mins)
• Quick fire (44 mins)

*Resources:

• The Fuller Stocktake

*Social media

• Claire Fuller
• @NextGGP/ @nishmanek

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And that starts with this episode, which is with our most requested guest since the podcast started- Professor Michael West. 

Michael West is officially Professor of Work and Organisational Psychology at Lancaster University, but he’s known to many as the guru on compassionate leadership for the NHS. He’s worked tirelessly to develop cultures of high quality and compassionate care in health services over the last 35 years with a strong focus on the wellbeing of staff. 

Amongst a myriad of achievements, he led the development of the NHS National Staff Survey, and recently co-chaired the two-year independent inquiry on behalf of the UK General Medical Council into the mental health and well-being of doctors. He was appointed a CBE in 2020 for services to compassion and innovation in healthcare. 

*Highlights:

• His story (5 mins)
• How does showing compassion differ from just being nice? (10 mins)
• Core elements of compassionate leadership (14 mins)
• What stops us from doing this? (20 mins)
• Dealing with difficult leaders (29 mins)
• Happiness at work (35 mins)
• Moral distress (37 mins)
• Listening with fascination - top tips (43 mins)
• Self compassion (48 mins)
• Quick fire (55 mins)

*Resources:

• His latest book- "Compssionate Leadership: Sustaining Wisdom, Humanity and Presence in Health and Social Care"
• His book recommendation: Hope in the Dark, by Rebecca Solnit
• A helpful explainer on compassionate leadership by Michael West, with The Kings Fund

*Social media:

• @WestM61
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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We've done something different for this one: instead of hearing from a leader, this episode is with the utterly brilliant best-selling author and journalist, Oliver Burkeman. His latest book "Four Thousand Weeks: Time Management for Mortals", was easily my best read of 2022, and might give you lots to think about over the Xmas period.

The average person has about 4000 weeks on planet earth, which doesn't sound like much does it? But I promise this isn’t a pessimistic episode about how short life is, or full of cliches about living in the moment- in his book, Oliver Burkeman shares an amazing philosophy to overcome overwhelm when it comes to choosing how to spend the rest of your four thousand weeks. 

*Highlights:

• The premise of the book (5 mins)
• Prioritising (14.5 mins)
• FOMO (19 mins)
• Work-life balance (25 mins)
• Making 'enlarging and diminishing' choices (33 mins)
• Imposter syndrome (36 mins)
• Inbox Zero (39 mins)
• Pay yourself first (46 mins)
• Procrastinating (47.5 mins)

*Resources:

• Oliver's latest book- Four Thousand Weeks
• The Antidote (another brilliant book by him)
• His viral article on "Winging it" mentioned around 36 mins in
• Another great podcast episode he recorded with Stephen Bartlett
• His website and newsletter

*Social media:

• @oliverburkeman
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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They are an amazing charity set up by GPs, offering free resources to help anyone in the NHS to develop the knowledge, skills and confidence to work in areas of deprivation.

This episode is hosted by Dr Rachel Steen, producer of the brilliant Finding Fair Health podcast. Rachel is a GP in Sheffield, and runs the GP Trailblazer scheme. She's also an invaluable part of the Next Gen GP leadership team, having hosted programmes in her patch in Sheffield and supported our team out there.

For this episode, she interviews Dr Aarti Bansal.

Aarti’s a GP in Sheffield, and she founded the incredible Greener Practice network in 2017. They are an inspiring network of GPs across the country, who aim to enthuse and engage our primary care community in action towards environmentally sustainable healthcare.

*Highlights:

• Aart'is drive for Greener Practice and sustainability (4 mins)
• What can we do as health professionals (8 mins)
• Four pillars of sustainability (10 mins)
• Prevention (11.5 mins)
• Social determinants of health (16 mins)
• Greener Practice (20 mins)
• Challenges with bringing new people on board (29 mins)
• Leadership lessons (30.5 mins)
• Top tips, role model, and a book (35 mins)

*Resources:

• Greener Practice
• Nancy Kline – Time to Think (book)
• Active Hope (book)
• Finding FairHealth Podcast (hosted by Rachel Steen)
• Next Gen Webinar on Greener practice with Aarti's team- worth a watch if you missed it!

*Social media:

• @rmsteen
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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And this is an extra special episode to kick us off, with none other than Professor Sir Michael Marmot, the guru of health inequalities.

Sir Michael Marmot's work has changed how physicians, public health experts and governments think about health inequity. His work has been cited more than 250,000 times, and his influential Review has spread from the Eastern Mediterranean in 2019 to Manchester in 2021.

You might have seen Sir Michael’s reports, read his books including The Health Gap, or perhaps you’ve heard him speak. But for this conversation, we wanted to get to know the man behind the title...

*Highlights:

• Key messages of his work (3.5 mins)
• Growing up (8 mins)
• His first interest in health inequalities (13 mins)
• Changing track (17.5 mins)
• Politics (29 mins)
• Persuading people (38 mins)
• Ten years on (46 mins)
• Hope (51 mins)

*Resources

• RCGP modules on health inequalities
• His book The Health Gap
• Our other episodes realted to health inequalites- with Bola Owolabi and Laura Neilson

*Social media:

• @MichaelMarmot
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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Laura is the CEO of Hope Citadel Healthcare CIC, and a director of the Focused Care CIC - a unique approach to managing vulnerable patients in areas of deprivation.

She founded Hope Citadel whilst she was a medical student living on a council estate in Oldham. She noticed the inequality in healthcare for the poorest, seeing the "inverse care law" in stark reality, and decided that it was possible to make a difference – so she set up a GP practice. Hope Citadel now run 11 GP practices in some of the most hard-pressed areas of Greater Manchester, aiming to provide whole-person healthcare to all.

*Highlights:

• Her early influences (3 mins)
• 'Noticing the gap' (7 mins)
• Digging deep and finding courage (9 mins)
• Setting up Hope Citadel (13 mins)
• Stories that made her stop (19 mins)
• Going to too many funerals (21 mins)
• "Focused care" (23.5 mins)
• Being told she couldn't do it (28 mins)
• Feeling out of her depth (30.5 mins)
• Feeling overwhelmed tackling health inequalities (37 mins)
• The role of doctors in social justice (41.5 mins)
• Her vision for her patients (43 mins)
• What can we do? (45 mins)
• Sustaining her energy (48 mins)
• Final 3 questions - a leader, a book, and top tips (50 mins)

*Resources:

• Focused care
• Brene Brown's Dare to Lead book and the podcast on Spotify
• Health Equity in England- the Marmot Review 10 years on

*Social media:

• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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This conversation is with Karyn McCluskey, chief executive of Community Justice Scotland. I heard Karyn on a podcast a few years ago, and never forgot her story.

Karyn trained as a nurse in the NHS, but has worked in the police for the last 22 years. She was Director of the Scottish Violence Reduction Unit for the last decade, which proposed a different way of addressing violence in Scotland. They developed injury surveillance, gang intervention and gang exit, and focused on preventing knife carrying and injury. She helps support the Medics Against Violence charity in Scotland, set up in conjunction with the Violence Reduction Unit.

So how did Karyn get such startling results in a city once known as the murder capital of western Europe?

Listen to Karyn's story, the lessons she's learnt, and the advice she'd give to any leader with a drive to tackle 'wicked' problems- prepare to have your mind blown!

*Highlights:

• Her vision and story (2 mins)
• Advice on making change (13 mins)
• Coping with failure (22 mins)
• Working within political timescales (25 mins)
• Changing things without evidence (28 mins)
• Imposter syndrome (32 mins)
• Resilience and decompressing (39 mins)
• Mum guilt (40 mins)
• Final 3 questions- recommended resources, a leader she admires, and top 3 bits of advice (42 mins)

*Resources:

• A recent Telegraph article profiling Karyn
• Her Ted Talk: 'Proceed til Apprehended'
• The podcast where I first heard Karyn: Reasons to be Cheerful (Episode 50)
• More about Karyn's work

*Social media:

• @KarynMcCluskey
• @NextGGP

*Subscribe to our monthly bulletin for further webinars, podcast episodes, and programme updates:

• https://bit.ly/NGGPbulletin

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Sarah-Jane joined the NHS via the Graduate Management Scheme. Appointed Chief Operating Officer at Birmingham Children’s Hospital in December 2007, and Chief Executive just over a year later, whilst still only 32, the Trust has been under her leadership for 12 years and was named ‘Provider Trust of the Year’ by the Health Service Journal in 2015.

In 2015, Sarah-Jane took on the additional role of Chief Executive of Birmingham Women’s, before going on to integrate the two Trusts to create the first Women’s and Children’s NHS Foundation Trust in Europe in little more than 18 months. In 2016, Sarah-Jane was asked to head-up the NHS England Maternity Transformation Programme.

More recently, she was asked by the Government to lead the testing aspect of their Covid-19 'Test and Trace' programme.

In this episode, Sarah-Jane talks candidly about her recent experience working for the Government, reflects on how she coped when her resilience hit rock bottom, and shares some of the lessons she's learnt on her leadership journey so far...

*Highlights:

• What it was like being asked to lead for 'Test and Trace' (3 mins)
• Managing life at home alongside that responsibility (6.5 mins)
• Lessons learnt from that role (11.5 mins)
• How her resilience hit rock bottom (13 mins)
• Her journey to CEO (19 mins)
• Managing imposter syndrome (23 mins)
• Her proudest moments (27 mins)
• What she'd like to achieve over the next 10 years (30 mins)
• How she balances being a mum (34 mins)
• How she copes with abuse on Twitter (40 mins)
• Her final recommended resources, role model, and top tips fo new leaders (42 mins)

*Resources:

• Jess Phillips' first book
• Our podcast episode with Sir Bruce Keogh, Sarah-Jane's Chairman at Birmingham Women's and Children's Hospital

*Social media:

• @BWCHBoss
• @NextGGP

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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COVID-19 has shone a harsh light on some of the inequalities that persist in our society, and Bola has been leading the NHS effort to accelerate progress in tackling this over the last few years in her national role.

Bola also works as a GP in the Midlands, and has held various leadership roles at local, system and national levels in her career.

Having heard her speak at a few meetings and conferences now, I’ve always come away with an impression of someone who is quietly confident, hugely committed to her purpose of reducing health inequalities, and clearly mindful of bringing other people with her along that journey.

*Highlights:

• Her early years and influences (3 mins)
• Bola's 'why' (7 mins)
• Managing her imposter syndrome (14 mins)
• Do leadership qualifications matter? (18 mins)
• The value of mentoring, and how to find a mentor (22 mins)
• Being a BAME leader (30 mins)
• What her role means, and the vision of her team (34 mins)
• Staying hopeful about tackling inequalities (40 mins)
• What can we all do to help tackle inequalities? (46 mins)

*Resources

• Learn more about Core 20 plus 5
• RCGP modules on health inequalities
• A blog by Bola on health inequalities in the BMJ, and more blogs she has written for NHSE
• Book recommendation: Lean In, by Sheryl Sandberg
• Learn more about 'Core 20 plus 5' in this episode she recorded for "Finding fairhealth" with Rachel Steen

*Social media:

• Twitter: @bolaowolabi8
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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She's an amazing coach, supporting emerging leaders from all sorts of backgrounds using a strengths based approach to development and finding purpose. She's a fantastic speaker, and was chosen to receive the Vistage Rising Star Award for speaking in 2019.

She's introduced a lot of Next Gen GPs to a profling tool called StrengthsFinder, developed by Gallup, which offers personalised insights about what you naturally do best.

So many Next Gen leaders have been amazed by how accurately it describes them, and how it helps them to understand differences in their teams, what they are really good at, and what opportunities they should decline or pursue as a result.

*Highlights:

• Her career (3 mins)
• What is StrengthsFinder? (7.5 mins)
• Why should we focus on strengths rather than weaknesses? (9 mins)
• Working with doctor leaders (18 mins)
• Choosing between opportunities (19.5 mins)
• Coping at rock bottom (24 mins)
• Starting her own company (30 mins)
• Managing her own setbacks and vulnerability (35 mins)
• Where she finds her energy (40 mins)
• Quick fire: including favourite books, heroes, and top tips for new leaders (45 mins)

*Resources

• Hannah's website- Sidekick
• A Next Gen webinar with Hannah
• Book: Four Thousand Weeks by Oliver Burkeman or a podcast with him
• Book: A Fine Balance, Rohinton Mistry
• Podcast: The Diary of a CEO with Steven Bartlett

*Social media:

• Twitter: @hannahloumiller
• Instagram
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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Dame Helen Stokes Lampard, as she subsequently became known after the podcast was recorded, will be a familiar name and voice to many of you. Whether you’ve heard her in the media, giving speeches in her role as former Chair of the RCGP, or you might have heard her speak at a Next Gen event for us, given that she’s kindly accepted so many of our invitations over the years. 

She is currently Chair of the Academy of Medical Royal Colleges (AoMRC), Chair of the National Academy of Social Prescribing, and a GP partner practising in Lichfield in Staffordshire.

Many of you will know her as the former Chair of the RCGP from 2016-2019, during which time she was never far from our radios and TV screens, trying to ensure the ‘voice’ of general practice and GPs was understood and fairly represented. She has been described as one of the most inspiring and influential GPs in the country. 

*Highlights:

• Becoming a doctor (4 mins)
• Journey into general practice (8 mins)
• Current roles (13 mins)
• Managing the imposter syndrome (15 mins)
• Highlights of her time as Chair (17 mins)
• Her leadership style (22 mins)
• Advice on making decisions (23 mins)
• Giving and receiving feedback (30 mins)
• Work life balance (36 mins)
• Quick fire: including favourite books, heroes, and top tips for new leaders (40 mins)

*Resources

• Book: The Art of Speedreading People

*Social media:

• @HelenStokesLam
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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He is currently Chair of the NHS Confederation, which represents various NHS providers and commissioners.. Before this, he was Chief Executive of Turning Point for 18 years, one of the UKs' leading social enterprises providing services for people with complex needs.

Victor also served for six years as a Non-Executive Director on the Board of NHS England. He was awarded a CBE for services to the unemployed and homeless people and became a crossbench peer in 2001.

*Highlights:

• Growing up and early influences (5 mins)
• Early failures (10 mins)
• His foray into leadership (12 mins)
• What we need to do about health inequalities (14 mins)
• Learning from the third sector (23 mins)
• Views on integrated care and primary care (26 mins)
• What he learnt from being a NED at NHS England (35 mins)
• Race and diversity in NHS leadership (33 mins)
• Quick fire: including favourite books, life outside of work, and top tips for new leaders (39 mins)

*Resources

• The secret history of the world, by Jnathan Black
• Winners Take All: The Elite Charade of Changing the World, by Anand Giridharadas
• The Handmaid's Tale

*Social media:

• @Voa1234
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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For the past 30 years, Donald Berwick has been one of the leading authorities and innovators of quality and improvement both in the U.S. healthcare system and in the NHS. A paediatrician by background, Don was for 19 years the founding CEO of the Institute for Healthcare Improvement. In 2010, he was appointed by President Barack Obama as the Administrator of the Centers for Medicare and Medicaid Services, a position that he held until December 2011.

He has served on the faculties of the Harvard Medical School and Harvard School of Public Health, has written over 160 articles and 6 books, and has provided trailblazing leadership to improve the ways health care providers and institutions care for patients.

*Highlights:

• His leadership story to date (3 mins)
• Being exposed to policy and leadership early on (7 mins)
• The role of mentors in his career (12 mins)
• Balancing clinical work with leadership and academia (16 mins)
• What is was like working for President Obama (19 mins)
• The job of a leader (24 mins)
• Coping with failure (27 mins)
• Handling criticism (33 mins)
• The future of the NHS (36 mins)
• Morale in primary care (41 mins)
• Finding joy in work (45 mins)
• Quick fire: including favourite books, his proudest moments, advice to his younger self, and top tips for new leaders (52 mins)

*Resources

• A promise to learn, a commitment to act (Berwick Review into patient safety, 2013)
• IHI framework for Improving Joy in Work
• Book recommendation: Ministry for the Future

*Social media:

• @donberwick
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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Jake Humphrey is one of the UK’s best known TV presenters, and he is currently the lead Premier League football presenter on BT sport, having previously spent over a decade at the BBC covering Formula One and before that children’s television.

Jake also hosts the High Performance podcast along with psychologist, Professor Damien Hughes. Together, they have conversations with a variety of different people that allow all of us to access the lessons and habits of high performance. They have recently brought all of that wisdom together into one place with the publication of their brand-new book, High Performance: Lessons from the best on becoming your best.

*Highlights:

• Why he set up High Performance (3 mins)
• Learning from the podcast: failure (9 mins)
• His own failures and building resilience (14 mins)
• Learning about leadership (17 mins)
• Changing his mind about success (21 mins)
• What high performance means to him (26 mins)
• Final quick fire (30 mins)

*Resources

• The High Performance book (out 9th December 2021)
• Redemption by John McAvoy
• The Daily Stoic by Ryan Holiday

*Social media:

• @mrjakehumphrey
• Jake on Instagram
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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In the aftermath of the 2010 General Election, Hunt was appointed Secretary of State for Culture, Media and Sport, responsible for delivering the 2012 London Olympic Games. He will be best known to many of us for his former role as Secretary of State for Health, a position he held from 2012-2018, making him the longest serving Secretary of State for Health in British history.

*Highlights:

• Early life and influences (4 mins)
• The job of a politican (8 mins)
• Changing the culture of the NHS (11 mins)
• How he felt being made SoS for health (15 mins)
• Those infamous Monday meetings (19 mins)
• The role of the SoS (22 mins)
• The junior doctor's strikes- regrets and reflections (24 mins)
• Handling criticism (33 mins)
• Primary care (36 mins)
• What he thinks we need to prioritise (43 mins)
• Life at home (45 mins)
• Quick fire: including favourite books, and top tips for new leaders (55 mins)

*Resources

• Black Box Thinking
• WIlliam Wilberforce: The Life of the Great Anti-Slave Trade Campaigner 

*Social media:

• @Jeremy_Hunt
• @NextGGP/ @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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Margaret is earlier on in her leadership journey than some of our previous guests, and I hope her story of overcoming her imposter syndrome, finding confidence to speak out, and understanding the influence she can have, is a source of inspiration for those considering leadership roles.

*Highlights:

• Early life and influences (3 mins)
• Growing up and facing overt racism (4.5 mins)
• Feeling like she didn't fit in (13 mins)
• What she thinks people can do to help (16 mins)
• Thinking of herself as a leader (20 mins)
• How she got into her roles (25 mins)
• Finding the confidence to lead (28 mins)
• Encouraging each other and sponsorship (30 mins)
• Life at home (34 mins)
• Hopes for the future (38 mins)
• Favourite books,and top tips for new leaders (41 mins)

*Resources

• Book recommendations: The Advantage, Wolfpack, How Women Rise, The Leadership Hike

*Social media:

• @docmagsy
• @NextGGP
• @nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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His career in NHS management started as a graduate trainee, and spanned more than 30 years including the most senior posts in the service. For 10 years he worked in mental health, mainly in Yorkshire, where he was involved in implementing the policy of closing the old asylums and developing care in the community services.

After holding several other roles in acute trusts and Strategic Health Authorities, in 2006 he was appointed Chief Executive of the NHS. In 2013, following a major national restructure, he became the first Chief Executive of the organisation now known as NHS England. 

Since his retirement from the NHS in 2014, he has taken on a number of international roles providing advice and guidance to governments and organisations focused on improving population health and providing universal healthcare coverage.

We talked about his journey from being the son of a plasterer and the first person in his family to go on to higher education, to getting the biggest job in the NHS, the toughest point in his career and how he handled it, and his reflections on being married to a busy Chief Executive (Sarah-Jane Marsh) whilst being a hands-on dad to two young children.

*Highlights:

• Early life and influences (3 mins)
• Why he went into the NHS (6 mins)
• Finding confidence as a leader (9 mins)
• What he learnt from working in mental health (12 mins)
• His journey to Chief Executive of the NHS (16 mins)
• Reflecting on lessons from the Lansley reforms (18 mins)
• His reflections on the job of NHS England, and advice to Simon's successor (26 mins)
• Feeling out of his depth (28 mins)
• His leadership style (32 mins)
• Leading as an introvert (38 mins)
• Surviving the toughest moments, including Mid Staffs (42 mins)
• The role of clinicians in leading change (50 mins)
• Learning from other countries since retiring from his role (53 mins)
• Juggling life at home with his children and Sarah-Jane Marsh (56 mins)
• Quickfire round: including his favourite book, Netflix binges, and his top tips for new leaders (60 mins)

*Resources

• Book recommendation: Straight from the Gut, by Jack Welch
• His wife (Sarah-Jane Marsh)'s podcast for us (Episode 11)

*Social media:

• @DavidNichols0n
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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That's because since 2018 she’s been the Medical Director of Primary Care for NHS England and NHS Improvement - the first woman in the role.

Prior to joining NHS England she was Chief Clinical Officer of NHS Bexley Clinical Commissioning Group (CCG). Nikki has held a range of positions within healthcare to support the development of innovative models of care, highly engaged clinical, patient and public leadership and is passionate about supporting primary care, improving service provision and population wellbeing.

It was an absolute pleasure to record this conversation a few months ago in a brief window of time she had between meetings at Skipton House, NHS England headquarters, which you can sometimes hear in the background.

We talked about what the last 18 months has really been like for her, where she draws her strength from, and explored her reflections on being a senior leader with two young children at home.

*Highlights:

• What the last 18 months has been like for her (2.5 mins)
• How she has coped with the pressures (4.5 mins)
• Finding resilience (8 mins)
• Managing life at home with a senior leadership role (10 mins)
• Social media and boundaries (14 mins)
• Coping with criticism (16 mins)
• The darkest moments over the last year (19 mins)
• Influencing as a young, Asian woman (22 mins)
• Quickfire round: including her favourite book, Netflix binges, and her top tips for new leaders (26 mins)

*Resources

• Book recommendation: Untamed by Glennon Doyle

*Social media:

• @NikkiKF
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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She’s currently Medical Director of NHS Practitioner Health (a service for doctors and dentists with mental health problems), Chair of a charity called Doctors in Distress, and Co-Chair of the NHS Assembly.

Clare has just passed her 31-year mile stone working in the same GP practice in South London. She began working there after first training in psychiatry at the Maudsley Hospital (where incidentally she met her husband, Prof Sir Simon Wessely).

Clare has worked at the interface between mental health and primary care ever since, with a special interest in the care of substance misusers, the homeless, doctors with mental health problems, and now gamblers. For the last decade she has led the largest physician health service in Europe, and to date the service has had over 15,000 doctors and dentists with mental illness present to it.

Clare was Chair of the Royal College of General Practitioners between 2011-2013, only the second women in its history to be at the helm, and during which time she famously spoke up against the implementation of the 2012 Health and Social Care Act.

She was awarded a Damehood in 2020 for services to general practice.

We talked about all of this and plenty more, including:

*Highlights:

• Her early influences (4 mins)
• Being a child of immigrant parents (6.5 mins)
• Early leadership experience with substance misusers (10 mins)
• The job of leadership (14 mins)
• Speaking up against the Health and Social Care Act in 2012 (18 mins)
• What she might have done differently at the time (20 mins)
• The role of the RCGP in politics (22 mins)
• How she has stayed so influential (23.5 mins)
• Speaking in the media (and her biggest gaffs) (25 mins)
• Being a "subtle self publicist" (27 mins)
• The perils of social media (29.5 mins)
• Looking after her own mental health (31.5 mins)
• Managing life at home, and her regrets (35 mins)
• Being married to Sir Simon Wessely (38 mins)
• Managing a portfolio of roles (41 mins)
• Her future ambitions (43.5 mins)
• Quickfire round: including her favourite Health Secretary, what she thinks of Simon Stevens, and her top tips for new leaders (45 mins)

*Resources

• Practitioner Health Programme (PHP) for doctors and dentists with mental health problems
• Clare's recent BMJ article: Tips on Survivng Leadership
• Book recommendation: NHS SOS
• Netflix recommendation: Arrested Development

*Social media:

• @claregerada
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin
• https://nextgenerationgp.co.uk/

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My guest this week is Sir John TImpson, Chairman and owner of Timpson. Yes of Timpsons, the high street shop where we, our parents and perhaps our grandparents have gone to have shoes repaired, keys cut or in my case have holes punched in shoe and watch straps because they are always too big! 

John Timpson was born in 1943 and was educated at Oundle and Nottingham University. The Timpson family business, founded by Sir John’s great grandfather in the 1860’s, was taken over in 1973, but 10 years later Sir John led a £42m management buyout. In 1987 he sold the shoe shops and concentrated on building the shoe repairing and key cutting business.

Timpson now has over 2000 branches nationwide, including the Max Spielmann, Johnsons the Cleaners and Snappy Snaps brands. In 2001, The Sunday Times list of best companies to work for had Timpson in 4th place - the highest placed retailer and the highest placed UK owned company. Many observers can't understand how a firm of shoe repairers can keep its staff happier than some of Britain's richest companies. 

The answer lies with the chairman of Timpson and his no-nonsense approach to management. John has ensured they do more than cut keys- they also have a culture of cutting out policy and processes so people can do the job to the best of their ability, and they embody some of the most progressive thinking in the business world. That ethos is even more remarkable when you learn that around 12% of their employees are ex-convicts. 

If looking after more than 2000 Timpson shops wasn’t enough, Sir John also fostered over 90 children with his late wife Alex, and used what he learnt about attachment to influence the way he looked after his staff. He was appointed CBE in 2004 for services to the retail sector, and was knighted in the 2017 Birthday Honours for services to business and fostering.

We talked about all of this, and plenty more:

*Highlights:

• His early journey (4 mins)
• "Upside-down management" (5.5 mins)
• What the culture looks like in practice (7.5 mins)
• Giving staff autonomy on the front line (15 mins)
• Why they have a 'Director of Happiness' (19 mins)
• Looking after staff mental health and wellbeing (21 mins)
• The Timpson recruitment strategy (26 mins)
• Performance mangement and the 'Happy Index' (29 mins)
• Recruiting from prison (34.5 mins)
• His reflections from fostering over 90 children (39.5 mins)
• What the NHS can learn from the Timpson culture (43 mins)
• A book, a role model, and top tips (45 mins)

*Social media:

• John's son often tweets about the company values and progress- @JamesTCobbler
• @NextGGP/@nishmanek

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• bit.ly/NGGPbulletin

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During her long career she has worked as a GP for 20 years before taking up her first management role in the NHS, first as a Primary Care Trust Chief Executive in Bradford and then as a Strategic Health Authority Chief Executive in the East Midlands. 

She went on to become National Director of Commissioning Operations and Deputy Chief Executive at NHS England, where she helped oversee the establishment of CCGs. Described as Sir David Nicholson’s right-hand woman and a forthright and skilled operator, she has often been depicted as the most influential woman in the NHS during her time there.

In this conversation Barbara provides a fascinating overview of how primary care has evolved over time, as well as advice on leading effectively as the shortest person in most rooms, whether clinical credibility matters, and influencing politicians.

Side note: Given the number of three letter acronyms mentioned, you might find this historical overview and this one useful to look at alongside the conversation. The King's Fund also has some great animations and explainers which might help. Please see a summary of the terms she mentions below too in case it's helpful.

*Highlights:

• Her early journey (3 mins)
• Work life balance (6 mins)
• Remaining a doctor and being in management roles (10 mins)
• Her first experiences of NHS management (16 mins)
• Being an influencer (21 mins)
• Having presence and making your voice heard (24 mins)
• Journey to helping to set up NHS England (28 mins)
• Imposter syndrome (33 mins)
• The Health and Social Care Act, and Andrew Lansley (34 mins)
• Advice on working with politicians (38 mins)
• Her favourite health minister (41 mins)
• Her view on integrated care systems and the trajectory of primary care (42.5 mins)
• Future challenges for primary care post-Covid (48 mins)
• Final 3 questions - a leader, a book, and top tips (51 mins)

*Social media:

• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

*EXTRAS

========

Here are some explanations of the terms Dame Hakin uses:

Commissioning: the process by which health and care services are planned, purchased and monitored.

Fundholding: In 1991, the Conservatives introduced the purchaser/provider split. Health authorities began to commission (buy) care, and GP fundholding was introduced. Under GP fundholding, GPs held real budgets with which they purchased primarily non-urgent elective and community care for patients; they had the right to keep any savings and had the freedom to deliver new services. Fundholding was not compulsory and applicants initially had to meet a number of criteria to enter into the scheme. Smaller practices could group together to form fundholding consortia. 

PCGs and PCTs: Fundholding and family health authorities were replaced in 1999 with 481 primary care groups (PCGs). In 2000 the government announced that PCGs would become primary care trusts (PCTs).  PCTs were managed by a team of executive directors headed by a chief executive.

PEC: Other board members of the PCT included the chair of the professional executive committee (PEC). This was elected from local GPs, community nurses, pharmacists. Broadly speaking, PECs provided a clinical viewpoint on the strategy and operations of the PCT. 

SHA: In 2002, groups of health authorities were formed called Strategic Health Authorities (SHAs). These were responsible for developing and improving health services in their local area, ensuring quality, measuring performance, and making sure that national priorities were integrated into local plans.

2012 Health and Social Care Act: In 2012, the 10 SHAs and the 152 Primary Care Trusts which looked after services at a local level, were replaced by NHS England and more than 200 Clinical Commissioning Groups. The proposals were primarily the result of policies of the then Secretary of State for Health, Andrew Lansley

ICS: These Integrated care systems (ICSs) are a key part of the NHS long-term plan, and are intended to bring about major changes in how health and care services are planned, paid for and delivered. 

ICSs are partnerships that bring together providers and commissioners of NHS services across a geographical area with local authorities and other local partners, to collectively plan and integrate care to meet the needs of their population. In November 2020, NHS England and NHS Improvement published Integrating care: next steps to building strong and effective integrated care systems across England, which Barbara references towards the end of the podcast.

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Laura is the CEO of Hope Citadel Healthcare CIC, and a director of the Focused Care CIC - a unique approach to managing vulnerable patients in areas of deprivation.

She founded Hope Citadel whilst she was a medical student living on a council estate in Oldham. She noticed the inequality in healthcare for the poorest, seeing the "inverse care law" in stark reality, and decided that it was possible to make a difference – so she set up a GP practice. Hope Citadel now run 11 GP practices in some of the most hard-pressed areas of Greater Manchester, aiming to provide whole-person healthcare to all.

Laura is passionate about tackling health inequalities and breaking down barriers to universal services. In 2016, Laura was recognised as a remarkable leader in healthcare when she was awarded the HSJ Rising Star award.

In this conversation she tells me about her journey to setting up Hope Citadel, where she found the courage to influence health inequalities as a medical student, and her views on the role of doctors in social justice.

*Highlights:

• Her early influences (3 mins)
• 'Noticing the gap' (7 mins)
• Digging deep and finding courage (9 mins)
• Setting up Hope Citadel (13 mins)
• Stories that made her stop (19 mins)
• Going to too many funerals (21 mins)
• "Focused care" (23.5 mins)
• Quality improvement vs playing (26.5 mins)
• Being told she couldn't do it (28 mins)
• Feeling out of her depth (30.5 mins)
• Learning how to lead (33 mins)
• Feeling overwhelmed tackling health inequalities (37 mins)
• Lessons from Covid for society (39mins)
• The role of doctors in social justice (41.5 mins)
• Her vision for her patients (43 mins)
• What can we do? (45 mins)
• Sustaining her energy (48 mins)
• Final 3 questions - a leader, a book, and top tips (50 mins)

*Resources:

• Focused care
• Brene Brown's Dare to Lead book and the podcast on Spotify
• Health Equity in England- the Marmot Review 10 years on
• More about Aidan Halligan, who was an inspirational leadership figure for many people

*Social media:

• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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This conversation is with Dr David Richmond, who is currently a Non-Executive Director at Birmingham Women and Children’s NHS Foundation Trust.

David was Medical Director at Liverpool Women's Hospital for 25 years, and was involved with the Royal College of Obstetricians and Gynaecologists (RCOG) for 20 years. This culminated in becoming the Vice President (Clinical Quality) and then President of the College. Here, he was instrumental in delivering the first national outcome report for maternity which is now the National Maternal and Perinatal Audit programme.

His clinical specialty was that of Urogynaecology. As Chair of the Audit Committee of the British Society of Urogynaecology (BSUG) he developed the national BSUG surgical database with others. He retired from NHS clinical practice in 2017.

In this conversation David reflects on his decades of experience as a clinical leader, including:

*Highlights:

• His leadership journey (3.5 mins)
• Overcoming self doubt (6 mins)
• Balancing clinical and leadership roles (7.5 mins)
• Challenges he faced as President of the College (12.5 mins)
• His work on reducing perinatal mortality (14 mins)
• Lessons from working with politicians (19 mins)
• Balancing life at home (27 mins)
• A recommended book and person (30 mins)
• Top tips for new leaders (32.5 mins)

*Resources:

• Recommended book: Winning by Clive Woodward

*Social media:

• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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Rachel is the leader of the Trailblazer GP scheme, supporting GPs working in areas of deprivation across Yorkshire and Humber. She also sits on the RCGP Health Inequalities Standing Group, and is part of a group of GPs who have created a website called Fairhealth- a fantastic educational resource for health professionals on health equity. As part of this, she started her own podcast (Finding fairhealth) interviewing inspiring colleagues who share some of the challenges and solutions they've encountered in tackling health inequity.

*Highlights:

• Who she is (3.5 mins)
• Start of her leadership journey (5.5 mins)
• Growing in confidence (11.5 mins)
• The Trailblazer scheme (15 mins)
• Lessons from her podcast (17 mins)
• The importance of GPs in managing health inequalities (20.5 mins)
• Life's curveballs (24 mins)
• A recommended book and person (26.5 mins)
• Top tips for new leaders (29.5 mins)

*Resources:

• Recommended paper: Reduing Health Inequalities: system, scale and sustainability
• Recommended book: The Boy, the Mole and the Fox
• Michael Marmot's books
• Rachel's podcast: Finding Fairhealth

*Social media:

• @rmsteen
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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Martin is currently Chief Medical Officer at Optum, with over three decades of NHS experience in both frontline clinical services and management. He trained as a general and vascular surgeon, and then became a GP partner in an ex-mining community in Derbyshire.

In the early part of his career, he acquired substantial commissioning and executive management experience through fundholding, clinical chairmanship in commissioning organisations and as a PCT Chief Executive and Director. He then worked at a national level on the National Patient Safety Forum and as National Domain Director for Enhancing the Quality of Life for People with Long Term Conditions for NHS England.

It was a pleasure to speak to Martin, and share some of the fantastic leadership advice he gave me a few years ago that I've found really helpful.

*Highlights:

• Who he really is (3 mins)
• Learning from failure (6.5 mins)
• A life-changing event which turned him to general practice (12 mins)
• When he felt he became a leader (15.5 mins)
• Working at NHSE (20 mins)
• The power of coaching (21 mins)
• Feeling out of depth (26 mins)
• Moving to Optum and what he's learnt there (30 mins)
• The role of luck (35 mins)
• Final 3 questions- an article, a role model, and top tips (38 mins)

*Resources:

• Obama on BBC sounds
• Obama's new book
• Nancy Kline: Time to Think

*Social media:

• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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Our first episode of 2021 is with a young GP and rising star Dr Imogen Staveley.

Imogen is newly qualified, having only been a GP for 6 years- but what she has achieved in that time is quite remarkable.

She is a GP appraiser, Deputy Chair of Warwickshire North CCG, and a clinical lead in the Transforming Primary Care team of The Healthy London Partnership. She also recently graduated with an MBA from Warwick Business School (with distinction!). Before this, she completed a 'Darzi' leadership fellowship at UCLPartners.

Aspiring GP leaders at Next Gen events often ask, amongst other things: how to find new leadership opportunities, what makes a good mentor and how to get one, and how to grapple with that sense of "imposter syndrome" that can affect us all too often early on in our leadership journeys.

This podcast is for anyone who'd like some honest answers to those pertinent questions.

I was delighted when Imogen agreed to come on the podcast, because I've always admired her drive, her confidence in stretching herself, her ability to plan ahead, her honesty in getting things wrong, and her commitment to investing in herself and to others coming up behind her.

*Highlights:

• Start of her leadership journey and current roles (5 mins)
• How she has planned her career (9.5 mins)
• Doing an MBA (11 mins)
• The importance of coaching and mentoring, and how to find one (13 mins)
• Not getting opportunities (19 mins)
• Being a new mum (21 mins)
• Navigating the return to work after maternity leave (23 mins)
• Being a part time portfolio GP (30 mins)
• Future career plans (33 mins)
• Final 3 questions- an article, a role model, and top tips (35 mins)

*Resources:

• Article recommendation: What is value in healthcare?

*Social media:

• @ImogenStaveley
• @NextGGP/@nishmanek

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

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Sarah-Jane joined the NHS via the Graduate Management Scheme. Appointed Chief Operating Officer at Birmingham Children’s Hospital in December 2007, and Chief Executive just over a year later, whilst still only 32, the Trust has been under her leadership for 12 years and was named ‘Provider Trust of the Year’ by the Health Service Journal in 2015, and rated Outstanding by the CQC in February 2017.

In 2015, Sarah-Jane took on the additional role of Chief Executive of Birmingham Women’s, before going on to integrate the two Trusts to create the first Women’s and Children’s NHS Foundation Trust in Europe in little more than 18 months. In 2016, Sarah-Jane was asked to head-up the NHS England Maternity Transformation Programme, which aims to make maternity care across England safer, and more personalised. 

More recently, she was asked by the Government to lead the testing aspect of their Covid-19 'Test and Trace' programme.

In this episode, Sarah-Jane talks candidly about her recent experience working for the Government, reflects on how she coped when her resilience hit rock bottom, and shares some of the lessons she's learnt on her leadership journey so far...

*Highlights:

• What it was like being asked to lead for 'Test and Trace' (3 mins)
• Managing life at home alongside that responsibility (6.5 mins)
• Lessons learnt from that role (11.5 mins)
• How her resilience hit rock bottom (13 mins)
• Her journey to CEO (19 mins)
• Managing imposter syndrome (23 mins)
• Her proudest moments (27 mins)
• What she'd like to achieve over the next 10 years (30 mins)
• How she balances being a mum (34 mins)
• How she copes with abuse on Twitter (40 mins)
• Her final recommended resources, role model, and top tips fo new leaders (42 mins)

*Resources:

• Jess Phillips' first book that Sarah-Jane mentions when she talks about imposter syndrome
• Our podcast episode with Sir Bruce Keogh, Sarah-Jane's Chairman at Birmingham Women's and Children's Hospital

*Social media:

• @BWCHBoss
• @NextGGP

*Subscribe to the Next Gen GP monthly bulletin to keep in the loop about future webinars, podcast episodes, and our virtual programmes:

• bit.ly/NGGPbulletin

Wishing you all a safe and happy Christmas, and we will be back in 2021!

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Sonali completed her undergraduate training in India and moved to England in 2004. She began practising as a GP in 2008, and since then she's been a GP partner, sessional GP, and continues to practise as a portfolio GP in North Central London.

She's still GP Retention Lead in Nottingham and Nottinghamshire Integrated Care System, working with various stakeholders to improve recruitment, retention and wellbeing across traditional and additional roles in general practice and Primary Care Networks. In October 2020, she was elected nationally to serve as a member of the RCGP Council for 3 years.

just after this podcast was recorded, it was also announced that Sonali has been appointed interim Clinical Associate in the primary care team at NHS England and NHS Improvement.

We explored her values and where they came from, her leadership journey so far, and her thoughts on where she might go from here...

*Highlights:

• Growing up in India, and what her family means to her (4 mins)
• Work-life juggle (6.5 mins)
• Current roles (10 mins)
• Managing clinical work alongside other roles (10.5 mins)
• How to get into leadership roles (14 mins)
• Reflections on being from a BAME background and what we need to do (22 mins)
• Future career plans (26 mins)
• Recommended book, role model, and top advice for new leaders (28 mins)

*Resources:

• Our 'Next Gen Nabs' (a 5 minute Q&A) earlier this year with Sonali
• Sonali's latest blog for Nottingham ICS

*Social media:

• @SonaliKinra
• @NextGGP

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Joe's been at MKUH since 2013, having spent decades working in acute hospitals. His focus has been on technology, improving staff wellbeing, and patient safety. MKUH's achievements on these fronts are remarkable, and Joe's thoughtful and caring leadership style are a testament to this.

For example, MKUH have spent the last three years trailblazing in the digital world of health care, and already have more than 70,000 patients registered to their MyCARE app which allows them to book and change appointments, access hospital correspondence and information from their smartphone. Recently they became one of the first hospitals in the UK to enable patients to view their consolidated health care records directly within the Health app on their iPhone.

To improve staff wellbeing they've worked hard to introduce a range of benefits in recent years, including free car parking for all staff, free tea and coffee in all staff rooms; and enhanced staff health and wellbeing services – particularly around stress and musculoskeletal conditions, enhanced bereavement leave, special leave and flexible working.

Joe is married to Samantha Jones, a nurse by background who has also had a successful career in the NHS, which you can hear more about in Episode 2. They have 11-year old twins, and are really open about how they work hard to make sure family comes first.

In this episode we dig a bit deeper, and explore how he got to his current role, why he cares about the things he does, and what it's been like leading a hospital trust during Covid:

*Highlights:

• Failing his A levels (4 mins)
• Becoming a hospital chief exec (6 mins)
• Advice he'd pass on from the jobs he's done (10 mins)
• Highs and lows of his job (13 mins)
• What keeps him awake at night (15.5 mins)
• Why he's chosen to focus on staff wellbeing (23 mins)
• The digital transformation at MK (26 mins)
• His vision for MK going forwards (32 mins)
• Leading through Covid as a hospital chief exec (36 mins)
• Work-life blend (40 mins)
• Final questions- a recommended resource, a leader he sees as a role model, and top tips (41.5 mins)

*Resources:

• The Kings Fund
• Desert Island Discs with Sir Anthony Seldon
• A podcast we recorded with Sam, Joe's wife- Backstage with Samantha Jones

*Social media:

• @JoeMK
• @NextGGP

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Nick has worked as a GP in inner-city Birmingham for more than 20 years, and was a founding partner of the Modality super-partnership. He was Chair of Sandwell and West Birmingham CCG, and has held a number of national roles including Senior Clinical Advisor to NHS England.

Nick has also found time to set up some incredible health projects in Malawi, and was recognised with an OBE in June 2015 for services to primary care.

He'll be familiar to you if you've been part of Next Gen, because Nick has championed everything we've been doing since we started over 3 years ago and has spoken at more than 40 programmes about his leadership journey.

In this episode we dig a bit deeper, and explore his thoughts on lockdown, leadership, and the future of general practice....

*Highlights:

• Coping with Covid (7 mins)
• Perspective on the future (11.5 mins)
• Leading virtually (14 mins)
• His new role at Operose Health (16.5 mins)
• Balancing leadership and clinical work early in one's career (19 mins)
• FOMO (25 mins)
• Perserverance (30 mins)
• Hope for the future (32 mins)
• Final 3 questions- recommended resources, a leader he admires, and top 3 bits of advice (36 mins)

*Resources:

• The 'window of tolerance' model he mentions at 8 mins
• The Stockdale Paradox
• A leader he admires- Sir Bruce Keogh- and the Next GenCast we recorded with him
• Simon Sinek's new podcast he recommends
• Nick's recent Next Gen GP webinar with Oliver Nyumbu on 'Leadership in time of Uncertainty and Crisis'

*Social media:

• @NickJHarding
• @NextGGP

*Subscribe to our monthly bulletin for further webinars, podcast episodes, and programme updates:

• https://bit.ly/NGGPbulletin

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Karyn trained as a nurse in the NHS, but has worked in the police for the last 22 years. She was Director of the Scottish Violence Reduction Unit for the last decade, which proposed a different way of addressing violence in Scotland. They developed injury surveillance, gang intervention and gang exit, and focused on preventing knife carrying and injury. She helps support the Medics Against Violence charity in Scotland, set up in conjunction with the Violence Reduction Unit.

So how did Karyn get such startling results in a city once known as the murder capital of western Europe?.

Listen to Karyn's story, the lessons she's learnt, and the advice she'd give to any leader with a drive to tackle 'wicked' problems,

*Highlights:

• Her vision and story (2 mins)
• Advice on making change (13 mins)
• Coping with failure (22 mins)
• Working within political timescales (25 mins)
• Changing things without evidence (28 mins)
• Imposter syndrome (32 mins)
• Resilience and decompressing (39 mins)
• Mum guilt (40 mins)
• Final 3 questions- recommended resources, a leader she admires, and top 3 bits of advice (42 mins)

*Resources:

• Her Ted Talk: 'Proceed til Apprehended'
• The podcast where I first heard Karyn: Reasons to be Cheerful (Episode 50)
• More about Karyn's work

*Social media:

• @KarynMcCluskey
• @NextGGP

*Subscribe to our monthly bulletin for further webinars, podcast episodes, and programme updates:

• https://bit.ly/NGGPbulletin

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Bob is a Consultant General Paediatrician & Director of Strategy Research & Innovation at Imperial College Healthcare NHS Trust. He has a strong interest in individual and systems learning, behavioural insights work and leadership development.

In 2015, Bob set up a team who continue to drive an ambitious project to create a culture of continuous quality improvement across Imperial, and is now leading work on the development and implementation of the Trust’s new organisational strategy.

Bob is also a strong advocate for child health, and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London, which is focused on developing whole population integrated care models of service and training within paediatrics and child health. He was awarded an OBE in 2018.

This conversation is in two parts. In Part 2, we discussed:

*Highlights:

• Balancing clinical work with leadership roles (1.5 mins)
• Multitasking (4 mins)
• Language and tone in virtual communication (9 mins)
• Work-life blend (14.5 mins)
• Switching off (18 mins)
• Final 3 questions- a book recommendation, a leader he admires, and top 3 bits of advice (20 mins)

*Resources:

• Book recommendation- Humankind, by Rutger Bregman

*Social media:

• @BobKlaber
• @CC4CLondon
• @NextGGP

*Subscribe to our monthly bulletin for further webinars, podcast episodes, and programme updates:

• https://bit.ly/NGGPbulletin

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