Drawing on extensive real-world experience across the Microsoft 365 ecosystem, Suzy reflects on how the accelerating pace of technological and organizational change is placing new demands on digital workplace teams. Together, Nancy and Suzy unpack why many digital workplaces struggle with adoption, pointing to familiar challenges such as technology-led rollouts, fragmented governance, outdated content and experiences that fail to support the tasks employees are actually trying to complete. 

A central theme of the discussion is alignment – between business strategy, employee needs and technology capability. Suzy shares a playbook for success that starts with engaging senior leaders around business outcomes rather than tools, ensuring shared ownership of content and governance, and designing navigation and experiences around work tasks rather than org charts. The conversation reinforces why governance can no longer be deferred in an AI-enabled environment, where tools like Copilot surface everything – good, bad and contradictory. 

The episode also explores how AI can become a genuine force multiplier for overstretched teams. It highlights emerging Copilot capabilities, such as Knowledge Agents and Researcher, that can automate content reviews, clean-up and research, freeing people from manual, low-value work and enabling greater focus on strategic impact. 

This episode offers timely actionable guidance for digital workplace leaders navigating AI-enabled ways of working. 

Guest speaker: 

Suzy Dean, Microsoft MVP, CEO and Co-Founder, Addin365 

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Drawing on her research, Elizabeth highlights the importance of fostering a culture of AI literacy to unlock new value and enhance decision-making capabilities. The discussion delves into the current state of AI readiness across organizations, revealing a significant gap between ambition and actual investment in upskilling employees.

Listeners will learn about a model for AI literacy that Elizabeth has developed, which emphasizes the need for a holistic approach to digital skills training. From foundational awareness to advanced application, the model progresses through a sequence of practical strategies for empowering employees and ensuring responsible AI use. Elizabeth also addresses the emotional landscape surrounding AI adoption, underscoring the necessity of building confidence and addressing any fears that may hinder progress.

With real‑world examples from Vodafone, Moderna, Danone and others, this episode is packed with actionable insights and real-world examples, making it a must-listen for anyone looking to navigate the complexities of AI in the workplace. Whether you're shaping strategy or levelling up your own AI skills, this conversation will inspire fresh thinking about what it takes to create and be part of an AI‑ready workforce.

Guest speaker:

Elizabeth Marsh, Director of Research, DWG

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Fresh from winning DWG’s Digital Workplace of the Year Award for AI Enablement at Scale, Carolin reveals how Vodafone built the foundations for rapid, safe AI adoption across more than 20 markets. She explains how long‑term investment in standardization, compliance and employee experience paved the way for advances such as Copilot‑driven personalization, cross‑system AI integrations and early agentic use cases – from AI‑supported RFP processing to an innovative 'flight school' that helps leaders sharpen prompting skills and model new ways of working.

Carolin underscores that AI transformation is ultimately a business transformation, powered by leadership commitment and a culture of curiosity and psychological safety. She also reflects on the ongoing challenges of sustaining adoption, aligning AI with business priorities and orchestrating governance to seize the 'golden windows' for change.

This conversation is essential listening for digital workplace leaders and practitioners shaping the future of work through AI‑driven strategy, culture and innovation.

(Show notes, links and transcript for this episode.)

Guest speaker:

Carolin Lücker, Principal Manager of Strategy, Design & Architecture, Vodafone

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Elizabeth describes how the team scans for signals and patterns across the DWG community and wider industry via practitioner touchpoints and member insights throughout the year. These inputs then feed into a discussion with a specially convened Research Advisory Board, which interrogates and refines the proposed topics to shape a future-focused set of six reports. She also notes that acting on the best practice revealed in the reports will only succeed if organizations build strong foundations for their AI and other initiatives. 

Covering areas from the ‘liquid digital workplace’ and human–AI coworking to digital skills, knowledge management and real-world AI use cases, this year’s lineup charts a path from ambition to execution. 

DWG’s expert authors consistently deliver deep insights while also recognizing the need for ‘snackability’, providing tools, models and frameworks that teams can use straight away. 

Whether you’re a digital workplace leader or practitioner, you’ll find clear guidance on where to focus in 2026 and how to prepare your organization for what’s next. Tune in to learn how this exciting research programme has been crafted to meet real practitioner needs. 

(Show notes, links and transcript for this episode.) 

Guest speaker: 

Elizabeth Marsh, Director of Research, DWG 

View the research programme in full: https://digitalworkplacegroup.com/from-liquid-digital-experiences-to-ai-powered-knowledge-dwgs-2026-research-programme-sets-the-agenda-for-the-new-era/

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James reveals how Campbell’s moved from an underperforming digital workplace setup to an industry-leading digital experience – all by putting employees at the centre and letting data lead the way. Hear how the team’s bold strategies, such as rethinking how employee PC renewal cycles could be better and more sustainably managed, have driven up satisfaction scores, cut costs and inspired peers across the sector.

Nancy and James dive into the practical steps that made the difference – including the power of DEX tools, the impact of smarter resource use and the excitement of AI-driven change. Their conversation is packed with actionable insights for digital workplace leaders and practitioners who want to energize their own transformation journeys.

Don’t miss this chance to learn from an award-winning team – tune in and get inspired to start cooking up your own success.

(Show notes, links and transcript for this episode.)

Guest speaker:

James Krick, Director of Digital Employee Experience (DEX) & Digital Workplace Services, The Campbell’s Company

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Before building to the 'super prediction' that announces 2026 as the year in which the 'sentient workplace' is born, listeners will also hear how AI agents are set to become strategic coworkers; micro strategies will act as a flywheel for continuous change; new, dynamic 'liquid experiences' will break down silos; and lean digital workplace management will become the new gold standard.

Meanwhile, clarity is identified as the secret sauce for a thriving digital workplace; democratized coaching will be foundational for an agile workforce; and sustainability will finally get its moment in the sun. Open innovation, a new breed of collaborative leaders, and Board-level AI governance complete the picture.

And it's not just pie in the sky – real-world examples of how trailblazing DWG members and award winners are already realizing aspects of this vision underpin the thinking. Whether you’re shaping digital employee experience or leading transformation, this episode will offer inspiration and practical insights. Get ready to be part of the future!

Tune in now and join the conversation that’s defining what’s next.

(Show notes, links and transcript for this episode.)

• Read about the 2026 DWG predictions in more detail: DWG's 2026 Predictions
• Super prediction: 2026 marks the birth of the sentient digital workplace
• Did DWG’s 2025 digital workplace predictions come true? Find out in Diary of She-E-O

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• Discover how award-winning workplaces prioritize people through human-centred design, align culture and technology for impact, and back innovation with strong governance. 
• Learn why values-led change powers agility, storytelling builds trust and adaptability is a skill every team needs.
• Explore the essentials of digital employee experience – from accessibility and inclusive design to feedback loops that keep things fresh.
• Hear the real impact of generative AI – and how ethics and upskilling around this are key.
• And see how DWG’s research programme can help inform your roadmap.

Packed with guest soundbites and practical takeaways, this short but informative episode gives pointers towards accelerating AI readiness, humanizing strategy and boosting collaboration.

Tune in and let Nancy’s new best mate – her digital twin – inspire you to plan your future of work with purpose and impact.

(Show notes, links and transcript for this episode.)

Guest speaker: Nancy Goebel's digital twin has been shadowing her as CEO of DWG since 2023. The real Nancy Goebel has hosted the Digital Workplace Impact podcast since 2021 – with her digital twin eagerly observing and waiting in the wings… until now!

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Together, they explore the exceptional nature of the 2025 DWG Awards entries and what these tell about the evolution of the digital workplace.

You can find out what inspired our guests to join the Awards judging panel and hear their insightful reflections on the Awards submissions. In a climate of hybrid work models, budget constraints and lean staffing, big inspiring advancements are definitely still being achieved.

Teams continue to push the boundaries. They’re redefining the future of employee experience and operational excellence in the digital workplace. AI is high on the agenda, and the trio digs into what it takes to scale AI responsibly and effectively.

It’s a great discussion with observant commentary, a touch of future gazing, and even some helpful advice. If you’re interested in digital workplace brilliance, then listen today!

(Show notes, links and transcript for this episode.)

Guest speakers:

Kerry O’Donnell, former Executive Director at The Estée Lauder Companies

Rory Gardner, Director and Team Leader, Associate Knowledge and Strategic Insights – Digital Workplace at Fidelity Investments

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Dean sets out the importance of values, purpose and adaptability in a world of changing marketplaces and new opportunities presented by AI. And if clarity is the new social currency of enterprises, then culture, leadership and purpose become even more important in helping colleagues to navigate today’s world.

This great conversation uncovers more about the company's commitment to storytelling and employee engagement. Together, Nancy and Dean examine the integration of AI in all aspects of the business including the employee experience – and Dean is encouraging that with AI you really can win and learn.

Like many organizations, Hearst is managing the new dichotomy that AI is ever more present and yet the hunger for in-person collaboration is still very real.

So, for a story of change, growth and impact involving great people and new technologies, join Nancy and Dean, and listen now.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Dean Possenniskie, Managing Director, Hearst Networks EMEA

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Evelyn Lim, Senior Director, Digital Workplace Colleague Experience at Robert Half, joins Nancy Goebel in the studio. By fostering a culture of innovation and collaboration, Evelyn and a global team of Robert Half colleagues are working cross-functionally to set the standard for what it means to be an employer of choice in the digital age.

Evelyn describes their approach as ‘agile-ish’ and this is underpinned by her own passion and focus for supporting and enabling the digital employee experience. In their discussion, Evelyn reveals her perspective on why DEX is so important, and the parts personification and accessibility play for colleagues based around the globe.

The pair also talk about how input from colleagues is the air that fuels the digital employee experience. What shines through is the power of the DEX collective; a testament to Robert Half's commitment to the wellbeing and success of its employees, and to the company’s high standing as an employer of choice.

Listen now to Nancy and Evelyn to find out more.

(Show notes, links and transcript for this episode.)

Guest speakers:

Evelyn Lim, Senior Director, Digital Workplace Colleague Experience

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Host Nancy Goebel is joined in the studio by Ted Hopton, DWG alum and Manager of the Workplace Technologies Team at Motorola Solutions.  

The world of work is changing at pace – and it’s happening in impactful ways inside Motorola. Ted brings to life experiences and approaches that he’s taking in his work to balance the needs of the business with those of employees when making decisions about what's next.

For all this and much more about digital transformation at Motorola Solutions, join Nancy and Ted for this great discussion.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Ted Hopton, Manager, Workplace Experience Technologies Team at Motorola Solutions

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The latest guest in the Digital Workplace Impact podcast studio is Tanya Williams, Head of Internal Communications at Gallagher Retail. In this conversation, Tanya shares with host Nancy Goebel more about her approach to helping colleagues master the art of self-marketing and communication.

The conversation is a blueprint for digital workplace leaders to help build muscle around their storytelling, a skill that will not only help individuals with their future success, but also equips leaders to promote their teams and their work.

Alignment between online and physical presence plays a part in building a reputation. Add in some straightforward tools and techniques, along with your own authenticity, and you have a pathway to create trust at the same time.

The future of the digital workplace beckons, and the benefits of championing both your team and yourself will have its place within this. To hear more about the art of self-promotion in the digital age, listen today.

(Show notes, links and transcript for this episode.)

Guest speakers:

Tanya Williams, Head of Internal Communications at Gallagher Retail

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This time, our host Nancy Goebel is joined by Monique Zytnik, a global internal communication leader. Monique shares her perspective on the transformative power of AI in internal communications, drawing on insights from her latest book, which includes innovative strategies and real-world examples of how AI is reshaping workplace communication.

Every day, AI presents challenges and opportunities for internal communication professionals. Monique emphasizes the importance of a multilayered approach and an immersive communication mindset in effectively making the most of AI tools. 

While addressing common misconceptions about AI, Monique also offers practical advice for maintaining a human-centric approach when embracing technological advancements.

Ultimately, while technology brings new opportunities, the importance of ‘people come first’ shines through. For an enlightening discussion on internal communications in the age of AI, listen now.

Guest speaker:

Monique Zytnik, Global Internal Communication Leader

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The Digital Workplace Group (DWG) Awards programme is back for 2025, offering a great opportunity to gain industry-level recognition for your team’s digital workplace achievements. 

In this short, sharp episode of Digital Workplace Impact, you can hear more as host Nancy Goebel is joined by Elizabeth Marsh, Director of Research for DWG, and Sarah Escott, DWG Events and Collaboration Director – the duo leading the programme. Together, they set out the application process and timescales, along with some essential advice for anyone considering taking part.

The DWG Awards 2025 celebrate those organizations and practitioners who have excelled in creating well-executed, high-performing digital workplaces. But if you’re putting together an entry, remember that, while facts and figures are important, painting a whole picture is even better! 

You can enter the Awards until June 27 and the online Awards event is set to take place on September 17. So, listen now for the inside track on DWG’s 2025 Awards.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Elizabeth Marsh, DWG Director of Research

Sarah Escott, DWG Events and Collaboration Director

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In this latest episode of Digital Workplace Impact, host Nancy Goebel is joined in conversation by Cai Kjaer, Co-Founder and CEO of SWOOP Analytics. SWOOP supports organizations by providing insights to measure and improve internal communication and collaboration. 

Together, Nancy and Cai delve into the fascinating world of data-driven digital workplace leadership. They discuss how organizations are leveraging data that can transform digital workplaces and drive organizational success. Cai also shares insights and practical tips on using analytics to enhance communication, collaboration and overall performance in the digital age.  

So, for thoughtful insights, top tips and a look ahead at what might be coming next, listen now for more on data-driven digital workplaces. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Cai Kjaer, Co-Founder and CEO of SWOOP Analytics  

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Oscar joins our host Nancy Goebel in the podcast studio where the topic under discussion is generative AI, the catalyst for intelligent collaboration today and beyond. This episode was inspired by one of Nancy’s 2025 predictions for the digital workplace. The prediction sets out the future of intelligent collaboration and how generative AI is transforming team collaboration.  

During this fascinating conversation, Oscar and Nancy delve into the challenges and opportunities of AI-driven collaboration. Together, they share insights on navigating this evolving landscape to support advanced teamwork. 

Could generative AI become an extension of your team? Will culture eat AI for breakfast? Why is having a clear goal for AI adoption so essential? And what’s the role of the digital workplace leader in all of this?  

Listen now to this highly topical discussion on intelligent collaboration and its relevance in the rapidly changing digital workplace. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Oscar Berg, Senior Consultant at Exobe 

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Elizabeth Marsh, Director of Research at DWG 

What are the top digital workplace questions on the minds of leaders today? And how are they tackling the challenges and opportunities they face? 

All this and more is taken into the mix to inform the DWG research programme every year. And in this episode of Digital Workplace Impact, Elizabeth Marsh, Director of Research at DWG, joins host Nancy Goebel to explain what’s shaping the DWG research programme for 2025. 

The conversation gives a tantalizing preview and delves into the key themes and topics driving this year’s research agenda. These include intranet futuring, AI readiness and literacy, digital workplace business cases and change management.  

Elizabeth also shares insights into how the research programme is designed to support and enable digital workplace teams and leaders, emphasizing the importance of change agility and storytelling in driving successful digital transformations.   

The 2025 programme comprises a rich set of topics, which balances the strategic and the tactical, the forward-looking and the ‘here and now’, in a robust and accessible fashion. To find out more about this research that will help unlock the future, listen now to discover more about DWG’s research programme for this year. 

(Show notes, links and transcript for this episode.) 

A collection of previous digital workplace reports produced by DWG can be viewed online. 

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These ‘fab five’ podcasts offer cutting-edge thinking on hot topics such as the employee experience, workplace design, navigating uncertainty and, as always, the future of digital workplaces. Together, they reveal just how rapidly the digital workplace is evolving – driven by a mix of technological advancements, changing work patterns and, of course, the need for more adaptive and inclusive environments.  

Nancy touches on a mix of conversations. These include LinkedIn's innovative approaches to knowledge management and MillerKnoll's vision for intentional workplace design.  

This short, sharp episode offers relevant advice and a guide to Digital Workplace Impact podcasts that will set you up for the year ahead. Listen now to inspire your own thinking about digital workplace strategies and the future of work. 

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‘Futuring’ practices are firmly in the spotlight in this episode of Digital Workplace Impact. Host Nancy Goebel is joined by Shimrit Janes, a DWG research author and lead consultant. Together, they talk about what can be learned from a recent research report published by DWG, ‘The road ahead: A practical guide to ‘futuring’.

The report offers practical guidance around understanding the distant horizons of the digital workplace. The discussion takes a look at the research findings, some frameworks and how these insights can be applied to the digital workplace. 

Insightfully, the research draws on learnings from the DWG Awards programme, which show that trailblazing teams actively invest in approaches for interpreting trends and signals from the world of work and beyond. The research also includes futuring examples from organizations such as Proctor & Gamble and the UK Government. 

So, join us now for a thoughtful conversation that considers how to build 20/20 foresight to help navigate and prepare for tomorrow’s digital workplace.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Shimrit Janes, Lead Consultant at DWG

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Recently, in the spirit of challenging herself, our host of Digital Workplace Impact, Nancy Goebel, did just that.  

Nancy put her 2025 predictions for the digital workplace into Google’s NotebookLM to produce her very first AI-generated podcast – and this

latest Digital Workplace Impact episode is the result. 

It’s an impressive output – both in terms of the reflective content and also the conversational tone. But you can judge it for yourself, as we share the podcast here in its entirety.  

So, for some fascinating predictions for next year, including how the digital workplace will feel like a retro-futuristic multiverse, join our two AI-generated presenters to hear their discussion. 

We look forward to your thoughts and reactions to the first AI-generated edition of Digital Workplace Impact. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Two AI-generated presenters from NotebookLM 

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In this thoughtful conversation, Nancy puts a magnifying glass over some incredible milestones and insights from Toni’s career. These include not only Toni’s strategies for building and mobilizing inclusive, high-performing teams, but also the delight of a visit by invitation to the Juneteenth celebrations at the White House.

Together, the pair discuss Toni’s vision for the future of work, what inspires her and her perspective on the most significant challenges and opportunities for companies in the coming years.  

Along the way, Toni shares advice for fellow digital workplace professionals who may be looking at the future of work. So, tune in now for an engaging, inspiring and enlightening episode with Toni Vanwinkle. 

(Show notes, links and transcript for this episode.)

Guest speakers: 

Toni Vanwinkle, Vice President, Digital Employee Experience at Adobe

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In this episode of Digital Workplace Impact, Paul Miller, DWG’s Chairman and Founder, stops by to talk with host, Nancy Goebel. He shares more about the new kick-start programme aimed at helping leaders to go from ‘baseline to breakthrough’ – and then beyond. 

As part of a new series of ‘Vantage Point’ events, DWG will host two 90-minute online sessions, on October 23 and November 20. These will take leaders through how to baseline where an organization’s digital workplace is really at, as a springboard for the future. And this also ties in with a new benchmarking product focused on AI, due to launch later this month.  

In this conversation, Paul discusses the importance of designing the future before it designs you. He muses that the digital workplace post-pandemic is in a state rather akin to the Leaning Tower of Pisa: standing up but in need of some maintenance and alignment! But is it tilting towards the future or the past? 

So, join Nancy and Paul for a lively conversation on what’s next from DWG around helping organizations to design their own future. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Paul Miller, DWG’s Chairman and Founder

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Corinne herself is entering a new career chapter. She’s working with enterprise customers to modernize technology infrastructures through AI services, helping to realize opportunities via cloud technology and AI products.  

Host Nancy Goebel draws on this new chapter and on Corinne’s past experiences to lead us through a fascinating conversation which covers three pillars of digital transformation: productivity, operational resilience and competitive differentiation. The discussion also stresses the importance of fostering a data-driven culture within organizations, using what Corinne calls the ‘ARC’ principles of accessibility, reliability and creativity.  

With tantalizing future-gazing around digital transformation, analytics and AI, along with some topical advice for data transformation teams today, there’s something for all. So, listen now for fascinating insights from a Google data transformation expert.   

(Show notes, links and transcript for this episode.) 

Guest speaker:

Corinne Goldberg,

AI Data Transformation Expert at Google 

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All this and more comes under discussion in the latest episode of Digital Workplace Impact, as host Nancy Goebel is joined by Sean Winter, General Manager for North America at LumApps.  

As many of us see, every day employees are required to use increasing numbers of apps in the workplace – but how can technology serve as a means to elegantly connect these different encounters? The pair talk about how digital employee experience (DEX) platforms, like LumApps, are setting out to reduce digital friction by creating seamless experiences.  

As someone well-versed in the complexities of working in this space, Sean offers thoughtful insights and future-gazing ideas. The conversation covers continuous learning, AI-enabled coaching, data-driven insights, and experiences that could be truly integrated and personalized. Sean also shares practical advice for digital workplace leaders and teams.  

So, if you’re interested in opening up a book of digital employee experience and exploring the chapters, join Nancy and Sean to learn more about LumApps’ take on the future of DEX. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Sean Winter, General Manager, North America, LumApps 

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This time in the Digital Workplace Impact studio, host Nancy Goebel welcomes the esteemed Mark Rackley. As the Microsoft Practice Director at Protiviti, a celebrated Microsoft MVP (most valuable professional) and early adopter of Copilot, Mark provides valuable insights into Microsoft 365 Copilot. 

The introduction of Copilot had its first anniversary earlier this year and, with clarity and pragmatism, Mark gives his perspective on how it’s revolutionizing the digital workplace. The pair discuss the hype versus the potential ‘friction’ when using Copilot in action; what a return on investment in Copilot might actually mean; and just how rapidly this landscape is changing. 

The conversation covers valuable lessons, tangible benefits and seasoned advice on how to get started. For all this and more, listen now and discover new ways to achieve the most from Microsoft Copilot. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Mark Rackley, Microsoft MVP and Director Microsoft Practice at Protiviti 

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In the latest episode of the Digital Workplace Impact podcast, our host Nancy Goebel delves into the strategic imperative of AI readiness. Nancy is joined by Edward Taylor, DWG’s Chief Growth Officer, to explore the transformative impact of Microsoft Copilot on large-scale enterprises and the pivotal role of digital literacy in the workforce.  

The discussion covers how early adopters of AI navigated the challenges of data leaks and the proactive measures subsequently implemented. You can hear insights on user engagement during Copilot trials and understand more about why change management is essential for AI integration.  

In addition, the pair offer valuable advice for those considering DWG’s AI Readiness Assessment, a tool to help organizations leverage their strengths for AI adoption. 

If you have questions about the strategic importance of AI readiness in large-scale organizations, this is the podcast for you. Listen today and find out more. 

Guest speaker: Edward Taylor, DWG’s Chief Growth Officer 

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ESG and the digital workplace, which is now available to download in full. 

At a time when organizations are coming under daily scrutiny around their ethics and behaviour, approaches to environmental, social and governance (ESG) have never been so important. Host Nancy Goebel invites Shimrit to uncover what the research suggests, and the podcast provides a thought-provoking primer on ESG considerations for digital workplace teams.  

In this wide-ranging discussion, they consider whether organizations can see themselves as good citizens and what taking action to be a good ancestor might mean. 

This highly relevant research presents clear insights into how the digital workplace strategy can align to wider stakeholder voices and gives specific examples of practices and approaches to open up ESG through digital workplace transformation. 

So, if you’re currently examining what ‘doing the right thing’ means to your customers, stakeholders and organization, then stop right now to hear more about what this latest research can offer you. 

Guest speakers:  

Shimrit Janes, Director of Knowledge at the Digital Workplace Group 

Show notes, links and transcript for this episode: 

Download the research: https://digitalworkplacegroup.com/reports/esg-and-the-digital-workplace/ 

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With the backdrop of the latest gathering of the DWG Trailblazers, Paul joins podcast host, Nancy Goebel, to explore what came up at the session, which started with the theme of ‘How do you create a high-performing digital workplace team?’, but in the event uncovered much more too. 

DWG’s Trailblazers is a group of ambitious, forward-thinking individuals who push the boundaries, constantly considering ‘What next?’, and come together to share the challenges this presents.  

Topics such as the narrative of complexity, AI as a double-edged sword, and the unsettling quest for stability were all in the mix in this latest session, along with collective management through complexity, the pyramid perspective, and retaining and building top talent.  

As always, Paul takes the strategic view of the intersection between humans, technology and work, helping to make sense of these challenges and offering advice to navigate these ripples of change. So, join Nancy and Paul for a trailblazing conversation which is dripping with fascinating insights. 

Guest speaker: Paul Miller, Founder and Chief Creative Officer, Digital Workplace Group

Show notes, links and transcript for this episode: 

• The next DWG Trailblazers event is on July 16 – apply for a guest place. 
• Learn more about our digital workplace management benchmarking services
• GEEKing out on employee experiences at LinkedIn 
• Paul Miller 

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With a rich career in digital platforms, change management and employee upskilling, Laurel has held leadership positions at Johnson Controls, Whole Foods, Arm and Microsoft. She talks about her career trajectory and continuing professional development, as well as her support for others through Stage Laurel – the approach she takes to networking, speaking with and learning from others in order to thrive and continue to add value.  In a fascinating conversation, the pair also look at AI and Laurel’s perspective on what AI developments mean for digital workplace professionals.  

For all this and more, join Nancy and Laurel as they ‘geek’ out, exploring the world of digital workplace leadership. 

Guest speaker: Laurel Dzneladze, Digital Platforms and Change Management Leader at LinkedIn  

Show notes, links and transcript for this episode: 

Laurel Dzneladze 

Putting people at the centre of digital transformation 

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In this latest conversation, host Nancy Goebel is joined in the Digital Workplace Impact studio by Maureen Ennis, Chief Change Catalyst, Hybrid Workforce Expert and Founder of Thrive. Maureen’s mission is to partner with executives to build highly productive, cohesive teams that are based on trust as a foundation for collaboration, productivity and transformative growth.  

Together, the pair discuss Maureen’s recently published research on high-impact teams along with the frameworks she uses for leading such teams in worlds full of volatility, uncertainty, complexity and ambiguity. They examine the need to balance the head, heart and hands; the importance of building relationships; and the many challenges, including how to achieve the best mix of collaborative versus asynchronous work. 

DWG predicts that digital workplace leaders will start 2024 as chaos coordinators but may well finish as outriders. So, listen now, for a conversation that highlights just what can make a difference when leading digital workplace teams and helping them to thrive in a VUCA world. 

Guest speaker:  

Maureen Ennis, Chief Change Catalyst, Hybrid Workforce Expert and Founder of Thrive 

(Show notes, links and transcript for this episode.) 

For DWG members: 

• Digital Workplace Management Benchmark
• product sheet (with pricing)  
• Digital workplace management: Teams, structures and methods  
• DWG’s 2024 predictions for the digital workplace 

For non-members 

• Digital workplace management 
• Digital Workplace Management Benchmarking 
• DWG’s 2024 predictions for the digital workplace 

Build your big impact team – White paper 

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This partnership is celebrated in a captivating conversation between Ryan Anderson, MillerKnoll’s Vice President of Global Research and Insights, and Digital Workplace Impact’s host, Nancy Goebel.    

Ryan’s work focuses on designing workplaces that support healthy, inclusive and productive communities, and the pair discuss his vision for 2025 – a year he believes will focus on holistic wellbeing, connected distributed teams, user-initiated change, and more.  

Together, Nancy and Ryan explore what can be learned from 2023 – the challenges and opportunities – and how digital workplace leaders can make 2024 a year that will really count. Empowering work through intentional design, the benefits of being playful and joyful at work, inclusive leadership and the balance of managing strong and weak ties all come together to make this a powerful conversation. 

The pair ask just how can we use our corporate, digital and home-working spaces to enable a range of experiences to help foster healthy working relationships? For intriguing insights into these areas, along with some actionable ideas, join Nancy and Ryan by listening today.  

Guest speaker: Ryan Anderson, Vice President of Global Research and Insights at MillerKnoll 

Show notes, links and transcript for this episode:

Ryan Anderson MillerKnoll 

Let’smake 2024 count 

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Host Nancy Goebel is joined in the Digital Workplace Impact studio by Elizabeth Marsh, DWG’s Director of Research, to talk about the research planned for 2024. 

Elizabeth shares the stories behind how this year’s themes have been selected. DWG’s Research Advisory Board, member input and the 2024 digital workplace predictions have all played their part in helping to pinpoint the hottest digital workplace topics of the day.  

The programme comprises six research projects, which promise to provide new insights along with some practical tools and ideas.

The DWG team aims to search out great best practice on day-to-day topics and to help digital workplace practitioners consider their own response to industry developments. Futuring for digital workplace teams, AI readiness and digital workplace product management are just some of the themes that will come under the spotlight this year.  

So, to get the ‘heads up’ on DWG’s research plans, join Nancy and Elizabeth for an early preview. The new research will complement DWG’s existing library of more than 100 reports. 

(Show notes, links and transcript for this episode.) 

https://digitalworkplacegroup.com/dwgs-2024-research-programme-helps-members-unlock-digital-workplace-potential/

Guest speakers:  

Elizabeth Marsh, Director of Research, DWG 

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As 2024 gets underway, things are switched up for this latest episode of Digital Workplace Impact. Our usual host, Nancy Goebel, takes the hot seat to be interviewed by DWG’s Director of Knowledge, Shimrit Janes. The session’s focus? DWG’s top 10 predictions for the digital workplace in the year ahead.  

And just what could these megatrends be? If content is king, will data be queen? Will digital workplace impact be assessed using AI-powered insights? Is search dead? And, what’s likely to be ahead for digital workplace leaders? Nancy also reflects on how well the predictions for 2023 performed. 

This lively discussion sets out to spark ambition and debate, and to really help people think about what might come next. And wrapping up this crystal ball of ideas is this year’s super prediction, that in the midst of all the hype surrounding opportunities such as AI, digital workplace practitioners will use the basics as a guide and go back to the future. 

So, if you’re navigating the fast-changing world of the digital workplace, join Nancy and Shimrit to explore fascinating industry insights and uncover more on the possibilities ahead. 

(Show notes, links and transcript for this episode.) 

DWG’s 2024 predictions for the digital workplace 

For members only: 

Insider Insights recording and notes: DWG’s 2024 predictions for the digital workplace 

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In this year’s first episode of Digital Workplace Impact, host Nancy Goebel takes a look at the top podcasts from the 2023 series and offers you a résumé of those that proved most popular with listeners. 

As a baker’s half dozen, this collection is a highlights reel of delights. Each podcast presents the opportunity to learn more not only about recent industry insights and developments, but also about key players and change-makers. 

Topics covered last year were wide and varied: from DWG's own predictions for the industry to living examples of digital transformation; from a people-first approach to AI through to impact stories from DWG’s awards programme, leading research, and more. 

All had common threads – lively conversation, thought-provoking ideas and insightful questioning – along with helpful advice for digital workplace leaders and practitioners everywhere. 

So, to get closer to ideas and developments that helped to shape the digital workplace last year, take a listen to Nancy’s ‘baker’s half dozen’ collection of the top Digital Workplace Impact podcasts from 2023. 

(Show notes, links and transcript for this episode.) 

Episode 114: DWG’s 2023 predictions for the digital workplace 

Episode 117: Domino’s delivers a culture and communications rockstar 

Episode 122: Unlocking the power of generative AI, like ChatGPT, in the workplace 

Episode 116: Back to the future with enterprise social 

Episode 119: Prioritizing digital accessibility to create workplaces that thrive 

Episode 128: A Microsoft MVP’s blueprint for Copilot readiness 

Episode 126: The importance of building Unilever’s culture in a hybrid world 

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Known for his deep insights into Amazon's unique leadership principles and tactics, John has translated these into actionable steps to help businesses accelerate their own digital transformations. 

In this fascinating conversation, the pair delve into digital transformation the Amazon way. They explore how Amazon's leadership principles, customer obsession and innovative culture have contributed to the company’s huge success. 

Looking forwards, Nancy and John also take a look at generative AI as the next big disruptor for digital transformation; at how this could impact the employee experience, the nature of work and the possibilities of creating the best possible AI-infused versions of businesses. 

Lessons for leaders, revealing principles and the benefits of being an active sceptic all come under review. So, for an insightful conversation with John Rossman, take a listen and dive into the Amazon way of digital transformation today. 

Guest speaker: John Rossman, author and Founder of Rossman Partners 

(Show notes, links and transcript for this episode.) 

The Amazon Way

Big Bet Leadership 

Leader and innovation keynote speaker

Rossman Partners

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The guests are Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and Susan Quain, Digital Employee Experience Director at Fidelity International and three-year veteran of the awards’ judging panel. 

During their conversation, a wide range of themes are explored, including: what made the class of 2023 award winners stand out; what some of the winners are doing right now to exploit the use of generative AI; and how the winners demonstrated innovative and creative approaches in their digital workplace programmes. 

They offer advice for digital workplace teams and even put out a call to action for levelling up in the industry in a cost-sensitive environment. Plus, there are some top tips for those with ambitions around applying for the 2024 awards. 

So, for a great conversation which will help keep your finger firmly on the pulse of current digital workplace practices, listen today. 

Show notes, links and transcript for this episode:

Digital Workplace Group announces 2023 Digital Workplace of the Year winners 

How to demonstrate digital workplace impact 

Guest speakers:  

Elizabeth Marsh, DWG Director of Research and Programme Manager for the awards  

Susan Quain, Digital Employee Experience Director at Fidelity International  

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In this podcast, host Nancy Goebel is joined by Lucy Selby, Senior Technical Consultant at Fidelity International. As a rising leader and a niche expert in the digital employee experience arena, Lucy explains more about emotional journeys and where they fit into the employee experience within a digital workplace context. 

Is it possible to map, track and measure the success of emotional journeys? And can understanding this data really turbocharge rates of change? The pair discuss how translating emotional journeys can help optimize digital workplace experiences, and how, by doing so, this approach can benefit employees and organizations at large.  

In a world that would otherwise be driven by opinion, listen now for fresh insight on the emerging area of emotional journeys, data and metrics.   

(Show notes, links and transcript for this episode.) 

Lucy Selby, Senior Technical Consultant at Fidelity International 

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In this episode, Digital Workplace Impact host Nancy Goebel chats with the New Zealand-based modern work mentor and podcaster. They share insights and reflections on generative AI and specifically on Microsoft Copilot. 

Darrell talks through the necessity of understanding this new technology, what it could reveal and the value it could uncover, but also the need to prepare well and create community around its introduction. He takes listeners through his own mini-blueprint for readiness as Copilot advances into the workplace– including the idea of piloting Copilot itself.  

Generative AI has the potential to spark a whole new level of natural curiosity and stronger collaboration, but might it also surface information that perhaps we shouldn't always see? Darrell shares helpful watchouts to consider, along with encouragement to explore what’s ahead. 

If you have more questions than answers about generative AI, then listen today and find out more about preparing for Copilot in the digital workplace. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Darrell Webster,

Microsoft MVP and modern work mentor  

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In this latest episode of Digital Workplace Impact, host and DWG Chief Executive, Nancy Goebel, reconnects with Ed Taylor, DWG’s Chief Growth Officer, and author and consultant, Nicole Carter, Co-Head of DWG’s Technology Provider Programme. 

In a conversation much like a highlights reel, the trio brings you powerful insights from this recent London event. And, just as “the course of true love never did run smooth”, they also discuss the most pressing challenges facing today’s digital workplace practitioners along with some of the opportunities these present.  

Member Meetings have closed doors, but Nancy, Ed and Nicole have the key. So, for more on shared ambitions for the future, trending topics and the power of the special connections created at DWG member events, listen now. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Ed Taylor, Chief Growth Officer 

Nicole Carter, Co-Head of DWG’s Technology Provider Programme, author and consultant 

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Since pre-pandemic times, global giant Unilever has made the best of technology solutions to create a culture centred in collaboration, creativity and connection. 

In this Digital Workplace Impact podcast, host Nancy Goebel is joined by Alessandro Ventura, Global Vice-President Technology Transformation at Unilever. They discuss his passions, priorities and focus on delivering business impact by bringing out humanity and happiness in the hybrid workplace. 

This engaging conversation takes place just as Alessandro’s appointment to his current role was announced. He shares his insights and reflections on his career to date, along with advice for others on how to be an empathetic and people-focused leader at work. 

For some fascinating insights and a glimpse into Alessandro’s forward-thinking approach to hybrid working, take a listen today. 

(Show notes, links and transcript for this episode.) 

Alessandro Ventura, Global Vice-President Technology Transformation at Unilever

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In this Digital Workplace Impact podcast, Edward Taylor, DWG’s Chief Growth Officer, and Angela Huffman Edwards, Co-Head of DWG’s Technology Provider Programme, chat with host Nancy Goebel about the most prominent themes of the meeting. 

At such member events, DWG facilitates assembled practitioners to uncover the latest challenges and best practices. Atlanta’s agenda also included a DWG Technology Lab, where technology providers share new solutions and ideas in comfortable conversations. 

Hot topics from the two days included channel fatigue post-COVID, personalization of complex services, the desire to connect disparate technologies, and more. It was also clear that today’s digital practitioners are in a period of active experimentation, while still balancing the needs of existing digital headquarters. 

To find out more about this energizing meeting and how you can get involved in the future, listen to Nancy, Ed and Angie covering takeaways, trends and the timeline for upcoming DWG events. 

Guest speakers:  

Edward Taylor, Chief Growth Officer at DWG 

Angela Huffman Edwards, Co-Head, DWG Technology Provider Programme 

Show notes, links and transcript for this episode:

• Apply for a guest place at an upcoming DWG Member Meeting
• DWG events calendar for DWG members
• Resources from DWG member meetings
• About the Digital Workplace Group Technology Provider Programme
• Angela Huffman Edwards
• Ed Taylor

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Christy, Senior Product Mgr. Engineering Experience, at Liberty Mutual Insurance S, joins long-time friend and host, DWG’s CEO Nancy Goebel, for the latest episode from the Digital Workplace Impact studio. Together, they talk about why Christy is excited to take on the role of judge, her focus oninnovation and the employee experience, and the key ingredients of her successful career to date.

At global insurance specialist Liberty Mutual, Christy leads large-scale, complex digital transformation efforts. She is also recognized as one of Constellation Research’s Top 100 Leaders Transforming Employee and Customer Experience. During the discussion, Christy’s passion for ‘moving the needle’ for the businesses she works for shines through.

To hear more, and to enjoy a vibrant conversation that covers Christy’s career journey from early digital native to her role today, join us and listen to this podcast.

(Show notes, links and transcript for this episode.)

Guest speakers: 

Christy Punch, Senior Product Mgr. Engineering Experience, Liberty Mutual Insurance

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DWG’s Director of Knowledge, Shimrit Janes, joins host Nancy Goebel in the Digital Workplace Impact studio for their final conversation on inclusivity in the digital workplace. Shimrit is the author of DWG’s recent thought-provoking three-part research series, which includes The inclusive digital workplace: 2. Forging digital ethics.

The conversation uncovers the nature of ethics and how a dedicated digital strain is now emerging –  one that’s being tested even further with the emergence of generative AI. With real-life examples from Oxfam and Comcast, the two bring to life how new ways of working can be nurtured in the digital workplace, with approaches and pace to benefit both employees and organizations.

In the ever-evolving digital workplace, there’s a point at which what’s possible with technology, what’s appropriate from a legal perspective and what’s preferable to a practitioner will intersect or conflict. It’s here that ethics and trust come into play.

Shimrit proposes that widening our conversations on choices, impacts and comfort levels can open up new opportunities, and assist those exploring emergent technologies in ways that are healthy.

So, for great insights along with practical and aspirational advice for moving at ‘the speed of trust’, take a listen today.

(Show notes, links and transcript for this episode.)

Shimrit Janes, Director of Knowledge for DWG

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In this episode of Digital Workplace Impact, host Nancy Goebel welcomes back Florin Rotar, Chief Technology Officer at Avanade, a leading provider of innovative digital, cloud and advisory services. In previous years, the two have collaborated on a number of projects, presenting a shared focus and unique perspectives on how digital technology is changing work and people.  

In a matter of a few short months, ChatGPT has become a catalyst for change, curiosity and creativity in workplaces everywhere. In this conversation, Florin and Nancy really get to the heart of the hype, the risks and the opportunities, and ask whether ChatGPT and emerging AI capabilities will democratize the use of artificial intelligence at large? 

So, for a human-generated view on AI, join us and listen to the conversation. Hear more about how the future might unfold, along with some great advice on how best to seize the opportunities this pivotal moment brings. 

(Show notes, links and transcript for this episode.) 

Florin Rotar, Chief Technology Officer, Avanade 

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In this episode of Digital Workplace Impact, DWG’s benchmarking architect and lead benchmarking evaluator, Chris Tubb, helps to uncover the mysteries of all things benchmarking. What’s the DWG model? How does it work? How is it different from the Digital Workplace of the Year awards? And what are the biggest benefits to the organization of stepping into the benchmarking spotlight? 

At a time when digital workplace teams are looking to sharpen their business cases for investment, provide proof of value or conduct health checks to inform their aspirations, DWG’s benchmarking gives an independent evaluation of how a digital workplace is performing along with actionable recommendations for ‘what next?’. 

Chris is one of DWG’s lead strategy consultants and a published author. DWG’s Chief Executive Officer and host, Nancy Goebel, leaves him with no question unasked, revealing just how much more data and metrics can really add to a world full of opinion.  

So, for crisp insights and great conversation take a listen to evaluate for yourself if DWG’s benchmarking might be for you. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Chris Tubb, Lead Strategy Consultant and Benchmarking Evaluator at DWG 

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In this episode of Digital Workplace Impact, host and DWG’s Chief Executive Officer, Nancy Goebel, meets with two of the behind-the-scenes heroes who team up to deliver the Awards, and hears more about all that goes into celebrating and learning from the industry’s best of the best.  

Chair of the Awards is Elizabeth Marsh, DWG’s Director of Research, while Sarah Escott, DWG Events and Collaboration Director, oversees DWG’s rolling programme of events, DWG’s own digital workplace, and is also the Awards programme manager. 

This in-depth conversation covers the origins story behind the success of these Awards, changes over the years, what's new this season, and spotlights what practitioners learn from start to finish. All this and more is packaged up with great advice on the application process – including not to worry about perfection! 

The Awards honour those who have excelled in creating well-executed, high-performing digital workplace environments – and

there is still time to take part. You can enter up to May 12, 2023, whether it’s as a prospective Digital Workplace of the Year, Modern Intranet of the Year or Digital Workplace Team of the Year.  

Join Nancy and the team for the inside scoop on all things Awards and polish up that entry today.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Elizabeth Marsh,

DWG Director of Research 

Sarah Escott,

DWG Events and Collaboration Director 

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In this episode of Digital Workplace Impact, host Nancy Goebel is once again joined by the insightful and astute Shimrit Janes, DWG’s Director of Knowledge. Together, they examine the importance of prioritizing digital accessibility, the subject of Shimrit’s final chapter in the new DWG three-part research series, The inclusive digital workplace. 

The discussion journeys through understanding disabilities and the role of accessibility in removing environmental, systemic and attitudinal barriers to participation.

The pair stop to explore the backdrop of four disability models and the fit these have with the digital workplace. Also under scrutiny is a case study from MassMutual and a range of insights, including the crucial part that digital accessibility can play in helping to create a healthy living system within an organization. Shimrit’s advice throughout? Adopt a learning mindset to uncover what you don’t know, how you can start to learn more, and just why it’s so important to do so.

For a thought-provoking discussion that can help propel your thinking on digital accessibility, listen now. 

(Show notes, links and transcript for this episode.)  

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge

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In this episode of Digital Workplace Impact, Shimrit Janes, DWG’s Director of Knowledge, shares her latest insights from The inclusive digital workplace: Part 1 – Nurturing digital inclusivity. This recent report, the first in a three-part DWG research series, is available online. 

Host Nancy Goebel explores what inspired this series of reports, why Shimrit is releasing Nurturing digital inclusivity first, the difference between inclusivity and accessibility, and why ethics has also been investigated.  

A key learning? You can focus on accessibility, but this doesn't mean you're creating an inclusive experience for everyone. Together, the two pinpoint great examples from the field as well as opportunities and challenges, covering the principles of good design and the value of becoming a ‘conscious communicator’.  

Relevant today more than ever, this podcast has advice and insights to help those designing and operating in digital workplaces everywhere. Listen now and learn more. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Shimrit Janes, DWG’s Director of Knowledge 

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An exceptional digital workplace practitioner, Stacie is responsible for digital and in-person communication to Domino’s franchisees and corporate team members globally. Within minutes, you will see just why OFC named Stacie a ‘Rockstar of Culture and Communication’.

Stacie specializes in integrating messages from all areas of the company into simple, coherent and digestible communications. This ballerina turned corporate performer is a passionate storyteller, and in this captivating conversation she describes her philosophy and practical thinking around internal communications.

Together, Nancy and Stacie discuss what it takes to harness the best of storytelling and technology while filtering out the non-essentials for time-poor and often disparate audiences. A lifelong learner, Stacie’s approach is grounded in purpose, empathy, active listening, humour and impact.

So, for a slice of Stacie’s recipe for success – including pizza sharing – and advice for internal communicators in the hot seat, take a listen today.

(Show notes, links and transcript for this episode.)

Guest speaker:

Stacie Barrett, Director of Internal Communications at Domino’s

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In Intranet 2.0 and enterprise social networks: How they've changed the way we work, Kevin examines how ESNs have been adopted (or not) by organizations, considers the extent to which they’ve changed how we work, and explores how they’ve evolved over the last decade and a half. 

Together, Kevin and host, DWG’s Nancy Goebel, use this latest podcast to dig into whether early expectations have been realized, uncover the barriers that have stood in the way, and ponder what can be taken into the future. And, indeed, they ask whether taking a step back to view progress reveals important learnings that will help practitioners to create and sustain thriving ESNs for the future? 

So, if where you’re going won’t need roads, take a listen today for more that could help you on your journey back to the future of ESNs! 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kevin Olp,

DWG Research Author and Lead Strategy Consultant 

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Known as an inspirational and unconventional leader, as well as an industry visionary, Paul Miller founded DWG more than 20 years ago, never wanting to head up a ‘normal’ company but going on to steer the team from strength to strength. Paul passed on the CEO leadership baton at the end of 2022 to become DWG’s first Chief Creative Officer. 

In this episode of Digital Workplace Impact, Paul joins new DWG CEO and podcast host, Nancy Goebel, to share some of his learnings as CEO as well as uncovering a few of the surprises he’s encountered along the way. The pair discuss his leadership blueprint for unlocking a freedom ethic, while making the creative process fun, rewarding and valuable, and Paul looks forward to future plans to grow DWG’s ‘creative DNA’. 

Add into the mix Nancy’s inciteful reflections, a good dose of humour, and discoveries from across the years, and this is a glorious podcast treat for the start of the new year. So, be in the company of CEOs and join us for a great listen from two of DWG’s leading mavericks. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Paul Miller,

DWG’s former CEO and Founder, turned Chief Creative Officer 

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Since 2014, DWG leaders have reflected each year on what’s come to pass and then looked ahead at key trends. With an average 70% success rate of predictions turning into reality, DWG’s annual forward look has become a north star to help guide and inform the thinking of digital workplace leaders everywhere.  

In this podcast, host Nancy Goebel reviews the successes and surprises of 2022, and unveils DWG’s 10 predictions plus a super prediction for 2023. What’s next for digital inclusion? Will more organizations unlock opportunities in the metaverse? Will HR claim stewardship of the employee experience? And could the digital workplace get a home, a heart, a brain and courage?   

In an unpredictable world, Nancy shares insights to sharpen your thinking, so do join us to unwrap the limitless potential of the year ahead. 

(Show notes, links and transcript for this episode.) 

DWG’s 2023 predictions for the digital workplace

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In this episode, host Nancy Goebel takes us through her top choice of 2022 Digital Workplace Impact podcasts, revisiting fascinating and advice-laden discussions. These rich conversations with industry thought leaders and practitioners provide a window into the challenges they face, the ideas they are exploring and the strides they are making to push the digital workplace to new heights.

Studio guests throughout the year included organizations such as Uber, Charles Schwab, Meta, Microsoft and Prudential Financial, along with various DWG experts.

On-point topics included digital workplace disciplines such as modern learning, enterprise social, the metaverse, the hybrid working employee experience and digital inclusion, through to the always anticipated DWG predictions for the digital workplace and DWG’s awards programme.

With gifts of practical advice and challenging insights, DWG’s top ten podcasts offer something for everyone. So join us, and happy listening this holiday season

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Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial, joins Nancy Goebel for a focused and open conversation – one that encourages you to look at digital inclusion through a different lens. 

Believing that you can't claim to be inclusive if anyone is left out, Alyson shares her experiences of leading from the front. In her work, she educates and influences others – including technology vendors – so that digital inclusion is truly part of Prudential’s DNA.  

An estimated 1 in 4 adults in the US lives life with a disability. Digital inclusion can help unlock opportunities for businesses to benefit from the widest talent pool, while improving the employee experience for all. 

The pair delve into the next natural progression of digital inclusion to support employees everywhere, with Alyson sharing advice to help others start or accelerate their efforts in this area. DWG’s latest research also focuses on this subject.

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Alyson Hudson, CIO of Enterprise Workforce Solutions at Prudential Financial

DWG's Report https://digitalworkplacegroup.com/reports/the-inclusive-digital-workplace/

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Demystifying Yammer, Microsoft Viva Engage and more is at the core of this latest episode of Digital Workplace Impact. Host Nancy Goebel is joined by expert advisor, James Tyer, a customer engagement leader at Microsoft and co-author of Social By Design: How to create and scale a collaborative company. 

In this absorbing conversation, James takes listeners through a changing landscape of enterprise social, his career highlights and some top learnings on how to think about people before technology. Together, the

duo bring honest insights into creating authentic connections and opportunities to build inclusive cultures – and also gaze into the future at what could be the biggest trends yet to come. 

To hear more, and for an enlightening look at sparking collaboration, connection and conversation through enterprise social, join us and listen to this podcast today.  

Show notes, links and resources for this episode:

• James Tyer on LinkedIn
• James's book (co-authored with Mark Britz): Social by Design: How to create and scale a collaborative company:
• Amazon CA
• Amazon US
• Amazon UK
• Are you ready for Viva Engage? 10 ways Yammer customers can get ready now – Microsoft Tech Community
• For a workshop, please reach out over LinkedIn
• Links mentioned on the podcast:
• Viva Engage
• Microsoft Viva
• Storyline and Stories in Viva Engage
• Soundbite
• Harold Jarche
• Wirearchy
• Lean UX
• Sense & Respond Press

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This episode of Digital Workplace Impact not only celebrates and reflects on the DWG Digital Workplace of the Year Awards class of 2022, but also explores rich learnings and fascinating trends discovered during the last six years of the awards programme.  

Host, Nancy Goebel, is joined by Elizabeth Marsh, DWG Director of Research, who manages DWG’s awards programme, and by one of this year’s judges, Christy Punch, Senior Manager responsible for the engineering experience at Liberty Mutual Insurance.  

Together, they celebrate the achievements of those organizations that are pushing forward the frontiers of the digital workplace and discuss themes such as wellbeing that really came through from this year’s winners.  

There is always a new and exciting chapter to discover through the stories behind the awards, so do sit back and take a listen today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Christy Punch, Senior Manager, Product Manager Engineering Experience at Liberty Mutual Insurance 

Elizabeth Marsh, DWG Director of Research

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In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Florin Rotar, Chief Technology Officer, and Patrik Löwendahl, Global Head of Metaverse Service Hub, from Avanade, a leading provider of innovative digital, cloud and advisory services. Avanade has adopted a client zero approach, so that in-house learnings can inform the work it delivers to clients as well as the industry perspectives it shares more widely. 

In this candid conversation, Florin, Patrik and Nancy explore the power, purpose, uses and early learnings around the metaverse inside Avanade’s own digital workplace. They examine real-life experiences of immersive training and inclusive recruitment via the metaverse, revealing interactions and ways of working that have not previously been possible.  

In so doing, they also uncover some useful truths about collaboration and ‘watch-outs’ to avoid, such as creating digital divides. With opportunity comes a definite responsibility and they encourage those venturing into the metaverse to take a deliberate and thoughtful approach to digital ethics – using metaverse technology to encourage trust and make the experience humane.   

So, for a conversation full of insight, advice and honest reflections grounded in real-life metaverse adventures, take a listen today. 

Guest speakers:  

Florin Rotar, Chief Technology Officer, Avanade 

Patrik Löwendahl, Global Head of Metaverse Service Hub, Avanade 

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Now a Product Design Leader, Andrea has moved industries and direction throughout her career. She joins Nancy Goebel and talks through her consistent focus on people, processes and products, an approach she has taken most recently at Uber, the tech company that connects the physical and digital worlds to help make movement happen. 

Over the years, Andrea has used her employee experience expertise to step across into the user experience design space, and the discussion uncovers rich insights. Delving into the value of bringing empathy to the workplace, being a lifelong learner, dynamic hybrid working and paying forward your learnings as a mentor, the two also look at how actively listening to user needs can provide an edge in product design. 

Brave experimentation and the importance of building partnerships underpin how Andrea lives leadership. So, whether you are a digital workplace leader or employee experience practitioner, if you’re looking for thought-provoking and practical advice – take a listen today.   

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Andrea Baltazar, Product Design Leader at Uber

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A former trauma and orthopaedic surgeon, Alex built and sold his first company whilst at medical school. He scaled an award-winning medical education company while still training in the UK National Health Service. Virti, an employee training platform for the modern workforce, is Alex’s most ambitious venture to date.   

In this discussion, Alex shares his energy, drive and insights as someone whose entrepreneurial mindset is grounded in a mix of science and innovation. As many digital workplace teams shift from the war-room mentality of the pandemic to the future of work, Alex and Nancy predict the next mega trends and opportunities. 

Can gamification and artificial intelligence help employees to fast-track their soft skills for today’s digital workplace? What can actively encourage innovation within an organizational culture? And how can we really seize precious moments to engage increasingly busy people?  

The openings for intrapreneurship and innovation abound, so listen now and hear more on creating habits for optimal focus, performance and wellbeing. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Dr Alex Young,

former trauma and orthopaedic surgeon, founder and CEO of Virti  

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In this latest episode of Digital Workplace Impact, Nancy Goebel catches up with Emma Weston OBE, CEO and Founder of Digital Unite,

one of the UK’s most innovative digital inclusion organizations. Digital Unite sets out to inspire positive change through digital skills support.  

Together, Nancy and Emma explore various ways of bridging the digital divide through practices such as digital champion networks. They share advice on creating a digital daisy chain that links inclusion from the digital workplace to customer experiences to wider community experiences.  

Using case studies and insights, they uncover the power and potential for digital workplace teams to join with their diversity, equity and corporate social responsibility colleagues, to create a more digitally inclusive world. 

Join us to hear more about digital inclusivity and the potential to make a difference to customers and communities everywhere. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Emma Weston OBE, Chief Executive Officer and Founder of Digital Unite 

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MyELC acts as a front door to the organization, representing the world-famous brand visually. It also demonstrates a real investment of time, care and resources to help employees to do their jobs well, wherever in the world they are located.  

In conversation with host Nancy Goebel, Kerry shares more about her role as Executive Director of Technology for Global Communications, Citizenship, Sustainability, I&D, Public Affairs and HR, including her career learnings and approach to risk and pushing the digital boundaries. 

Together, they discuss how Estée Lauder fosters strong partnerships on complex global initiatives, Kerry’s next digital workplace ambitions, and offer advice for digital workplace leaders and practitioners everywhere. 

Listen today, for a refreshing conversation set against the backdrop of this innovative company; one that is known for tying together technology with elegance, luxury and quality. 

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Kerry O’Donnell, Executive Director and Technology Lead at The Estée Lauder Companies Inc. for Global Communications & Public Affairs, Global Corporate Citizenship & Sustainability, Human Resources, ID&E, Lauder Family 

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In this episode of Digital Workplace Impact, DWG’s Deputy CEO, Nancy Goebel, and Chief Growth Officer, Edward Taylor, shine a light on some 14 takeaways from the New York City event. Hosted by The Estée Lauder Companies Inc., the event provided unique insights, rich dialogues and helpful connections for those attending.   

In addition, DWG debuted an in-person technology lab. This window into the digital workplace of 2025 enabled practitioners to hear more about emerging technology trends, as well as core capabilities that are readily available today. The session was a valuable opportunity for members to gain insights from vendors with a strong track record in organizations of a similar size and reach.   

In this whistle-stop review, Nancy and Ed also discuss the latest on DWG’s research, events and future opportunities. To hear more about whether such member experiences might be right for you, listen today, or even consider joining DWG’s London event on September 14–15, 2022. 

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In this latest episode of Digital Workplace Impact, Nancy Goebel hosts an energizing conversation with the former Director of Digital Strategy and Platforms at global investment bank, Citi.  

Having seized the moment to pause, Mirsad is now re-energizing, refocusing and rethinking what comes next; a journey he’s sharing on social media and which is resulting in some great discussions.   

During this two-part tour, Nancy and Mirsad uncover the realities and adventures a career break can bring. They also share insights and expertise on search within a corporate digital context, and – drawing on his long career in digital communications – Mirsad offers some practical and actionable dos and don’ts to help digital workplace practitioners today. 

So, listen now for more search tales from the digital workplace, and for ideas and experiences that will resonate with digital workplace practitioners and potential career-breakers everywhere.  

(Show notes, links and transcript for this episode.) 

Guest speakers:  

Mirsad Capric, former Director of Digital Strategy and Platforms, Citi 

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In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with CEO and Chairman of Recruiter.com, Evan Sohn. Recruiter.com delivers on-tap talent solutions that flex with an organization’s hiring needs. During their chat, Evan draws on his more than 30-year career, which has spanned e-commerce at Fortune 500 to start-up environments, to create a thought-provoking discussion. 

Are we moving to a time when employers should stockpile people instead of hand sanitizer? If so, what will this mean for hiring organizations as they acquire, onboard and retain people? And, whether organizations style themselves as purely remote, hybrid or requiring a full-on return to office, how can they compete for talent? Will there be extra challenges facing digital workplace professionals? 

Join Nancy and Evan for a high-energy conversation, as they talk of predictions for a shift from the employee-led job market of the pandemic to a more employer-centric market of tomorrow. 

Show notes and links this episode 

Guest speaker:  

Evan Sohn, Chairman and Chief Executive Officer at

Recruiter.com. 

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In this episode of Digital Workplace Impact, host Nancy Goebel is joined by DWG’s Director of Knowledge, Shimrit Janes; together they discuss the complex and multidimensional issues that can arise from this question.   

In theory, it might seem like a simple question, with a simple answer. People who are desk-based will work either from an office or from home, often flexing between the two. The ‘hybrid’ at hand is therefore simply a workforce that exists across both locations – or is it? 

Earlier this year, Shimrit produced one of DWG’s latest research reports, entitled Hybrid work reimagined: Advanced practices for connected workplaces. Picking up on this, Nancy and Shimrit discuss some of the ideas the research uncovered and consider what may come next. 

Join them to hear more about structures and equity, challenges and practices, along with some great advice to help you make the most of the hybrid workplace. 

(Show notes, links and transcript for this episode.) 

Guest speaker:  

Shimrit Janes, Director of Knowledge at DWG 

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For this milestone 100th episode, host Nancy Goebel chats with one of our very first podcast guests, employee experience leader, Ephraim Freed. Together, they revisit the theme of that first episode, Bring yourself to work: how and why individuality is set to thrive in the workplace, moving on to explore employee experience today, what’s changed and how individuality can still thrive in an ever-changing world of work. 

Today, flexibility in work is top of mind and hybrid working has created the opportunity for greater diversity, equity and inclusion. Leading-edge thinking from five years ago is now the ‘everyday’ for many, with increasing opportunities to bring your true self to work. And, if we look to tomorrow, what can we learn from the fundamentals and past experiences to help us further develop employee-centric digital workplaces for the future? 

Sit back for a highly entertaining conversation that takes a look at what’s new, what’s through and what could be needed next in the essential digital workplace.  

Guest speakers:  

Ephraim Freed, employee experience leader; Customer Success Manager at Workplace by Facebook 

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In this episode of Digital Workplace Impact, Nancy Goebel is in conversation with Founder and CEO of OfficeTogether, Amy Yin. OfficeTogether provides an operating system for the future office, and Amy

offers a unique perspective and fresh thinking on the digital workplace. 

The two discuss top-line trends surrounding hybrid working and return-to-office programmes – both the positives and the darker side; all at a time when the essential nature of employee choice is really shining through.  

Amy’s advice? Build solutions in public, use social media to propel creativity and armour up with the latest technologies. For more practical thinking and a refreshing take on hybrid working, join us and

listen to this podcast today. 

(Show notes, links and transcript for this episode.) 

Guest speakers:   

Amy Yin, Founder and CEO of OfficeTogether

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Since 2014, DWG CEO Paul Miller has been sharing emerging and maturing trends in the evolving digital workplace, helping to inform decision-makers as they navigate the year(s) ahead. This year, for the first time, Paul has teamed up with Deputy CEO and Digital Workplace Impact host, Nancy Goebel, in predicting what’s to come.   

Will 2022 be the year when hybrid leadership comes of age? Is digital working moving into a new phase of growth and creation? Must advanced digital workplaces further connect large workforces to ensure resilience against the unexpected? As iterations of change continue, Paul and Nancy share insights to help digital workplace practitioners in their now everyday role as change agents. 

In this episode of Digital Workplace Impact, Paul Miller chats with Nancy Goebel at the end of last year. Together they take stock of the rollercoaster ride that was 2021, and look ahead with predictions for the digital workplace this year. 

(Show notes and links for this episode.) 

Blog article: Paul and Nancy’s 2022 predictions for the digital workplace

Download the full report: Decade of Courage Manifesto. Season 2: The year of change that matters

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For the first time, the digital workplace has become the essential workplace and community in many organizations. It is now a strategic asset, just like human capital. So how can leaders think about their own attitudes to hybrid working and make choices around how they show up in this arena? 

In this episode, Nancy Goebel is joined by leadership solutionist and author, Debra King, along with Dr Jesse Tyson, retired President and CEO of the NBMBAA. Debra’s recent book, Dare to climb: Your journey can move mountains, is an autobiographically inspired workbook that challenges readers to develop a game plan for their lives, and this provides a backdrop for a warm and open discussion.   

As trailblazers and go-givers, the two leaders’ careers intertwined at ExxonMobil, where they both rose to senior executive posts. Together they share enlightening insights as role models and digital advocates in the evolving hybrid workplace and in communities beyond. 

Recorded during Black History month in the US, they also explain their commitment to outreach and mentoring; leveraging their depth of personal experience to give back and pull others along. 

Join us to hear more on their thoughtful ideas and experiences on tackling many of today’s challenges – ideas which can help us to move mountains in our own workplaces and communities. 

Guest speakers:  

Debra King, Leadership Solutionist 

Dr Jesse Tyson, Retired President and CEO of the NBMBAA

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These conversations bring us the inspiring, the exotic, the practical, the visionary, the challenging and the exciting, including guests from Fidelity Investments, HSBC, energy company Uniper and The World Bank. And, as well as the many well-known international brands, there have also been some great conversations with members of the DWG team, who shared insights from DWG research on AI, robots and automation and organizational readiness, enlightened us with future digital workplace visions, and introduced the exciting new book, Nature of Work. 

A huge thank you to all our guests – and we look forward to many more inspiring conversations throughout 2022! 

Links to episodes: 

Diving into DWG’s latest organizational readiness thinking 

The phantasmagorical future of work – dreamt up by DWG’s Ed Taylor 

Nature of Work interview – The new story of work for a living age 

Connecting the HSBC frontline in the days of COVID 

The World Bank’s guide to mind-blowing onboarding and inboarding 

The luckiest CIO in the world! 

Paul Miller’s digital workplace predictions for 2021 

The power of ‘data pictures’ in the post pandemic world of work 

What it takes to be a game changer in the digital workplace

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of the Digital Workplace of the Year Awards 2021. 

Elizabeth, who leads on the awards programme, and Ash, one of the judges, share the key themes that stood out for them, namely hybrid working, employee experience and wellbeing – plus, of course, they expand

upon the impressive winning entries.  

2021 marked the fifth year of the awards programme, and so as well as looking forward and offering advice to entrants of the 2022 awards, Elizabeth and Ash also look back over the past four years, reflecting

on the insights and reoccurring themes that have arisen. 

This episode gives you an exciting glimpse of what can be achieved and will inspire you to share your story, wherever you may be on your digital workplace journey.  

Show notes and links for this episode: 

Enter the Digital Workplace of the Year Awards 2022 

Winner of Digital Workplace of the Year 2021 – Adobe 

Winner of Modern Intranet of the Year 2021 – DBS Bank 

Winner of Digital Workplace Leader of the Year 2021: Linda Lee, DBS Bank 

All Awards articles

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James Rousseau is a keen ‘go-giver’, he empowers people to pursue their potential, helps leaders achieve sustainable business growth and has written the book, Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life.  

Follow the conversation as James joins Nancy and shares his perspective on what it takes to be a purpose-driven leader, and explains his S.C.O.R.E acronym and how it helps leaders of the hybrid workplace, as well as leaders within the hybrid workplace. 

Show notes for this episode: 

Success on Your Own Terms: 6 Promises to Fire Up Your Passion, Ignite Your Career, and Create an Amazing Life, by James Rousseau 

Decade of Courage: Season 2 – The year of change that matters 

Leading Without Authority: Why You Don’t Need To Be In Charge to Inspire Others and Make Change Happen, by Keith Ferrazzi 

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In this episode of Digital Workplace Impact, Nancy Goebel talks with Kimberly Williams, Vice President, Diversity, Equity & Inclusion, and Kristin Tetreault, Vice President of Enterprise and Leader Communication at Stanley Black & Decker. Together, they shine a spotlight on how this global business strives to build and nurture a culture where inclusiveness is a reflex in pursuit of its purpose, not just an initiative. 

For Stanley Black & Decker, as change continues, hybrid working offers its global workforce the chance to collaborate more meaningfully, creating their best ideas and doing their best work. In this exciting exploration of the human-centred digital workplace, communication, balance and authenticity are all shown to be essential ingredients in creating a culture where diversity and inclusion can thrive. Senior executives themselves play a pivotal part and the discussion looks at how they approach humanizing the workplace through visible and accessible leadership.   

With warmth and candour, Kimberly and Kristin share some of the challenges and business opportunities they are experiencing. This fascinating discussion includes practical advice for leading in and via the digital workplace in an evolving and dynamic culture – tips which you could apply to your workplace today.  

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In this episode, Nancy Goebel is joined by Veit Siegenheim, Global Modern Workplace Lead at Accenture and Avanade, who shares with us his best advice to help guide our hybrid working strategies.  

Through working with clients from around the world, Veit and his team have a wealth of insights into the current challenges, namely: employee experience and workplace technology; the opportunities these can present to digital workplace leaders; and the traps we can all fall into. 

Join Nancy and Veit as they discuss all three elements in more detail, as well as: the importance of adopting a flexible, holistic approach; how Microsoft Viva can help organizations to empower hybrid working; and why so many of us are falling into the ‘destination trap’. 

Show notes, links and resources for this episode:  

The Ponemon Institute 

Avanade’s hybrid work guide: Accelerate your hybrid work transformation

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• Isabel de Clercq, author of Hybrid Working: A Manifesto 

One of the hottest topics in our industry circle right now is the notion of hybrid working. Isabel de Clercq is a lover of hybrid work because it brings together her favourite topics: lifelong learning through asynchronous knowledge sharing; productivity through focus and technology; digital language; and enhanced self-consciousness. 

In this episode, Isabel, founder of Connect | Share | Lead, trend catcher, fire starter, sparkle architect and respected author, joins Nancy Goebel to share more about her third book, Hybrid Working: A Manifesto. The book is a reflection on how knowledge workers can bring their effectiveness, creativity and wellbeing at work to the next level, lighting the way through seven suggestions.  

In this fascinating discussion with Nancy, Isabel shares the inspirations for her work to date and her dreams for the future. She outlines five of the seven key ideas from the book, highlighting those that are most pertinent to digital workplace practitioners. 

As the discussion develops, they talk about the importance of using our time wisely through ‘high value activities’ and ‘slow thinking’, and explore why and when colleagues should come together in person. 

Show notes, links and resources for this episode:  

Hybrid Work: A Manifesto, by Isabel de Clercq 

Social Technologies in Business, by Isabel de Clercq  

Dear Ijeawele, or A Feminist Manifesto in Fifteen Suggestions, by Chimamanda Ngozi Adichie 

Utopia, by Thomas More

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The first Decade of Courage Manifesto, published in 2020, was a brave and bold actions-based document, which acknowledged the major issues that were concerning us pre-pandemic, including climate crisis, injustice, income inequality, and particularly the effects of these on workplaces.

Now, in more reflective mode, the second installment of the Manifesto, subtitled The year of change that matters, explores what’s happening in 2021, post-pandemic, including the huge and unexpectedly rapid shifts occurring in work right now.

There are deep insights into the changes in people’s feelings towards work, the relative efficiencies of in-office and remote working, and how hybrid working can transform lives. The new Manifesto edition poses the questions organizations should be asking related to our human experience of the crisis and the evolving state of work – and offers some solutions to consider.

As well as these reflections, the episode contains many practical recommendations that will enable digital workplace teams to prepare their organizations for change – both today and in the future.

Show notes, links and resources for this episode: 

Download Decade of Courage Manifesto – The Year of Change that Matters

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As we emerge now into a world shaped by the pandemic, with return-to-office strategies front of mind, the pendulum is starting to swing back towards traditional, physical workplaces. Finding the right balance of how to support both remote and in-office work spaces and cultures will enable organizations to rest somewhere in the middle of the pendulum and provide more options and flexibility for when, where and how we will work. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by executives from Herman Miller, DoorDash and Braze, all living examples of how such workplace pendulum swings have impacted their own organizations, with lessons learned along the way that they are now drawing on as they prepare for future change. 

Discussing key challenges and top priorities for hybrid working, this fascinating conversation explores ideas around agile thinking, the need to tolerate ambiguity and how to turn ‘TBD’s’ into tangible action, helping digital workplace practitioners to pave the way for a balanced and thriving employee experience, no matter which way the pendulum swings next.   

Guest speakers: Ryan Anderson, VP Global Research and Insights, Herman Miller; Eric Kerr, Program Manager of Workplace Planning, DoorDash; and Susie Youd, Senior Manager of Workplace Experience, Braze. 

Show notes, links and resources for this episode: 

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DWG’s Executive Director, Edward Taylor, sits down with Nancy Goebel to share the ideas around the future of work he’s been dreaming up. The conversation explores how organizations are crafting ‘work from anywhere’ policies, countries successfully implementing 4-day work weeks, and the concept of the ‘digital nomad’ is becoming more mainstream.

But before you get too carried away with booking that villa for the entire summer next year, listen to this episode of Digital Workplace Impact as Ed also shares some practical advice for digital workplace practitioners preparing for this exciting and out-of-this-world future of work.

Guest speaker: Edward Taylor, Executive Director, Digital Workplace Group

Show notes, links and resources for this episode:

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier? 

Learn more about the DWG Institute 

Hear Ed Taylor speak at Unite21 on 21-22 September 

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Trusting yourself, taking risks and being a curious learner are just some of the tips that Neeru Arora, SVP, CIO for Volkswagen Financial Services North America, shares, going on to explain how these have guided her career progression through her ‘head, heart and hands’ model. 

This episode of Digital Workplace Impact explores Neeru’s career progression from intranet manager to CIO as well as delving into her experience of leading through the pandemic and focus for the digital workplace of the future. 

As we emerge from the pandemic and what have been a transformational few years, this powerful conversation provides a window into the digital landscape for Volkswagen Financial Services North America over the next three years, looking into the complexities of hybrid working and what it means to have a ‘maniacal’ focus on the connected customer and colleague experience. 

Guest speaker: Neeru Arora, SVP, CIO for Volkswagen Financial Services North America

Show Notes:

Modernize your existing intranet with Workgrid: 

• Read the guide: https://go2.workgrid.com/rs/764-HCQ-849/images/Enhance-Your-Intranet-Datasheet.pdf  
• Watch the demo: http://go2.workgrid.com/enhance-your-intranet-lp  

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COVID-19 has frequently been described as the greatest accelerator for digital transformation, forging alternative ways of working and giving new meaning to how, when and where ‘work’ is done – whether or not organizations and their people were ready for such levels of change. ‘Organizational readiness’ not only explains and provides a framework for how quickly we are able to respond to disruptive change, but also how we move forward to reorganize and regenerate in order to ultimately build back stronger. 

In this episode of Digital Workplace Impact, Nancy Goebel is joined by Shimrit Janes, Director of Knowledge for DWG, who shares insights into how organizational readiness frameworks have evolved over time, as she takes a fresh look at DWG research on this topic from 2016. She considers what has changed in this space during the global pandemic as well as what we have learned over the course of the year.

Diving into three key areas of ‘readiness’ for digital working – organizational systems, team cultivation and individual capability – this enlightening conversation shares new thinking and practical recommendations for digital workplace teams to enable their organizations to be ready for change today and in the future.

Guest speaker: Shimrit Janes, Director of Knowledge, Digital Workplace Group

Show notes, links and resources for this episode: 

Free report excerpt: Organizational readiness: What digital workplace teams need to know

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

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In this episode of Digital Workplace Impact, Graham Kennedy, Head of Digital Workplace at Fidelity Investments, shares insights into his own career path from starting out as a customer service associate to becoming a digital workplace leader. Graham is recognized as a ‘game changer’ in the industry and, in his first year as Head of Digital Workplace, he was named in two category wins in DWG’s 2020 Awards: Digital Workplace Leader of the Year (Game Changer), Digital Workplace of the Year (Fidelity Investments for Strategic Vision).

Graham dives into what it takes to be a game-changing digital workplace leader, explores how to structure a successful team by fostering a culture of continual learning, and talks about his current focus for the digital workplace around re-entry back into the office to empower dynamic work inside the organization.

The lines around the digital workplace are being redrawn and, with that, the role of digital workplace teams has shifted from plugging in new collaboration technology to a more empathic and holistic approach to the whole employee experience and creating a more connected story.

This episode will leave you with practical guidance for navigating challenges within the digital workplace, tips on how to apply the best of what we’ve learned through the pandemic, and unique ways to prioritize the highest value work to deliver integrated, connected and engaging employee experiences through your digital workplace. 

Guest speaker: Graham Kennedy, Head of Digital Workplace, Fidelity Investments

Show notes, links and resources for this episode: 

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding

Workgrid "enhance your intranet": http://go2.workgrid.com/enhance-your-intranet-lp 

Digital Workplace of the Year Awards: https://digitalworkplacegroup.com/digitalworkplaceawards/

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In this episode, Nancy Goebel talks with Elizabeth Marsh, DWG’s Director of Research, and Pete Fields, Digital Employee Experience influencer and advocate, to discuss what’s trending in the post-pandemic workplace.

The mega-trends include digital workplace anthropology, which covers digital fatigue, technostress and how the increasing pace of technological change is impacting people; putting AI into perspective, including the challenge around ethics; and no code & low code solutions, which enable teams to develop what they need themselves.

The trio also share ‘living examples’ of good practice from DWG’s Digital Workplace of the Year Awards winners.

This enlightening conversation will help you to think about post-pandemic resilience and kick start your digital workplace research reading list!

Show notes

DWG’s 2021 Research Programme

AI and automation today and tomorrow

The World Bank’s guide to mind-blowing onboarding and inboarding

Digital Workplace of the Year Awards

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Nancy Goebel sits down with Ghislaine Baghdadi from The World Bank to learn about its nine-step onboarding programme and hear how the activities, events and elements of the programme are critical to giving new hires a sense of commitment to their organization within the first six months of joining the organization, as well as enhancing their engagement at work.  

Ghislaine introduces the concept of ‘inboarding’, an extension of the onboarding programme that is implemented at the unit-level for employees, and explains its impact on employee retention. 

Listen to hear practical guidance on how you can provide a mind-blowing onboarding and inboarding experience to your employees and about the role digital platforms play in facilitating the success of such programmes. 

Guest speaker: Ghislaine Baghdadi, HR Analyst, World Bank Group 

Show notes, links and resources for this episode:  

Workgrid’s onboarding resources: https://www.workgrid.com/streamline-onboarding 

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In this episode of Digital Workplace Impact, Nancy Goebel chats to the book’s authors, Paul Miller, CEO, DWG and Shimrit Janes, Director of Knowledge, about the exciting line-up of guests and topics (plus snippets of birdsong from Paul's garden) planned for the monthly episodes of the Nature of Work podcast. 

Digital Workplace Impact will continue to release bi-weekly episodes alongside the Nature of Work podcast, exploring the trends, ideas and innovative practices of the digital workplace through conversations with industry leaders and practitioners and bringing the worlds of work and nature closer together. 

Guest speaker: Paul Miller, CEO, Digital Workplace Group, and Shimrit Janes, Director of Knowledge, Digital Workplace Group. 

Show notes, links, and resources for this episode:  

Workgrid resource: https://www.workgrid.com/workflows

Book: Nature of Work: A new story of work for a living age 

Festival: Nature of Work Festival 

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Just as COVID forced us to look at our own humanity, we are now viewing our physical and digital workplaces differently – and it is important that we look through this multifaceted lens in order to understand what roles leaders can play in enhancing the employee experience and enabling organizations to thrive in this new environment.

Company culture expert and author of Thriving at Work, Gina DeLapa, chats with Nancy Goebel about the impacts of COVID on leaders and company culture, and provides some practical guidance on navigating our new world of work.

With examples from Ford motor group and Microsoft, the conversation dives deep into some of the cultural hurdles of this transition into the post-pandemic world, outlining tools we need and lessons learned for creating a positive company culture as organizations return to work and adjust to becoming hybrid organizations and teams, as well as in the work lives of individuals.

Hear more about the importance of checkpoints, empathy and being purposeful in our planning, as we build and nurture thriving cultures that will not only engage people but inspire them and enable them to come together to collaborate in new and more productive hybrid workplaces.

Guest speaker: Gina DeLapa, author of Thriving at Work

Show notes, links, and resources for this episode:

Thriving at Work: Make Your Mark. Lead With Confidence. Stomp Out Drama. Gina DeLapa

https://www.amazon.co.uk/Thriving-Work-Mark-Confidence-Drama-ebook/dp/B07D85S9XS

Workgrid resource: Evolution of the digital workplace: Are digital experience layers the next frontier?

https://www.workgrid.com/blog/2020/09/23/a-digital-experience-layer-the-solution-for-a-modern-digital-workplace?utm_campaign=2021-DWG-Pod&utm_medium=referral&utm_source=podcast&utm_content=dwg&utm_term=exp-layers 

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For this episode of Digital Workplace Impact, Paul Miller and Nancy Goebel are joined by Steve Bynghall, from DWG, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations, to discuss the impacts of AI today and tomorrow on the workforce and the digital workplace.  

Guest speakers: Steve Bynghall, DWG research author, and Jeff Wald, Co-founder of WorkMarket and author of bestseller The End of Jobs: The rise of on-demand workers and agile corporations. 

Show notes, links, and resources for this episode:  

AI and automation today and tomorrow: What digital workplace teams need to know

The End of Jobs: The rise of on-demand workers and agile corporations, by Jeff Wald

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When we observe nature, we find that it also experiences its own stresses and threats, as well as health. But nature reacts differently to fatigue, exhaustion and stress – and in looking to it for lessons, we can begin to understand a different way to approach these threats within the workplace. 

In this episode of Digital Workplace Impact, Nancy Goebel hosts co-authors Paul Miller and Shimrit Janes to introduce their latest book, Nature of Work – The new story of work for a living age, in conversation with Sue Pitkin-Frost. Together, they explore how living systems and ecosystems operate and explain how this new story of work can provide a lens through which to view the world of work and understand it in a multifaceted way. 

Guest speakers: Paul Miller, CEO, Digital Workplace Group; Shimrit Janes, Director of Knowledge, Digital Workplace Group; Sue Pitkin-Frost, Collaboration Expert. 

Show notes, links, and resources for this episode:  

Find out more about the Nature of Work here https://natureofwork.com/

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Guest speaker: Paul Miller, CEO, Digital Workplace Group 

Show notes, links and resources for this episode: 

https://digitalworkplacegroup.com/2020/11/18/paul-millers-digital-workplace-predictions-for-2021/

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Guest speaker: Kate Mayfield, HSBC

Show notes, links and resources for this episode:

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video

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Guest speaker: Damian Bunyan, CIO, Uniper  

Show notes, links and resources for this episode: 

Learn more about our sponsor, Workgrid Software: https://www.workgrid.com/meet-workgrid?utm_source=DWG&utm_medium=podcast&utm_campaign=2021-AD-DWG-Podcast&utm_content=workgrid-video 

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Our guest in this episode is returning technology to its former, better use by embracing Collective Social Intelligence.

Guest speaker: Professor Jeff Jones, CEO, Collective Social Intelligence

Show notes, links and resources for this episode:

“Collective Social Intelligence”, by Jeffrey I Jones: https://www.amazon.com/Collective-Social-Intelligence-Jeffrey-Jones/dp/1786297949

Paul Miller’s seven favourite business books: https://digitalworkplacegroup.com/2020/12/10/paul-millers-seven-favourite-business-books/

What Microsoft is thinking about now – and in the future – and what it tells us: https://digitalworkplacegroup.com/2019/04/24/what-microsoft-is-thinking-about-now-and-in-the-future-and-what-it-tells-us/

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2020 has seen the digital workplace emerge as the essential workplace, and our podcasts have captured the impact of COVID on how and where we work. We’ve also tackled other important topics, including ethical robots, climate change and digital well-being, and how to build a brighter future.

Show notes, links and resources for this episode:

All of our episodes can be found here: https://digitalworkplacegroup.com/dwg_podcast/ 

Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/

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Charles talks ecology with DWG’s Paul Miller and Shimrit Janes, and together they imagine a more natural setting for corporates and humans alike, encourage us to affect change from within, and question whether we really want to go back to where we were.

Show notes, links and resources for this episode: 

“Climate – A new story”, by Charles Eisenstein: https://charleseisenstein.org/books/climate-a-new-story/

“The Coronation”, by Charles Eisenstein: https://charleseisenstein.org/essays/the-coronation/

Interview with Oprah Winfrey: https://charleseisenstein.org/video/oprah-winfrey-full-episode-interview-7-2017/

Missed DWG24 Live? Catch up via the DWG24 2020 Video Library: https://digitalworkplacegroup.com/dwg24-2020-videos/

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Follow the conversation as our guests discuss the highs and the lows of remote working, share insights from their respective research projects, and offer practical advice on how we can all start to build a more balanced working day.

Guest speakers: Dr Christine Grant, Deputy Head of School & Associate Professor, Occupational Psychology at Coventry University, and Elizabeth Marsh, Director of Research, DWG

Show notes, links and resources for this episode: 

‘Digital workplace overload: How to reduce employee technostress’, DWG research report: https://digitalworkplacegroup.com/resources/download-reports/digital-workplace-overload-how-to-reduce-employee-technostress

‘Agile working and well-being in the digital age’, co-edited by Christine Grant and Emma Russell: https://www.palgrave.com/gb/book/9783030602826

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Guest speakers: Linda Lee, Executive Director & Regional Head, Future of Work at DBS Bank, and Priya Thummalapalli, Vice President, HR Digital Strategy at Prudential Financial 

Show notes, links and resources for this episode:   

Winner of Digital Workplace Leader of the Year 2020: Priya Thummalapalli

Winner of Digital Workplace of the Year 2020 – DBS Bank

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Paul’s guest, Dr Lauren L Vargas, developed the framework “Take ‘CARE’ to be ‘CALM’”. Together, they delve into this framework and explain how it applies to work, discuss the emotional impact of the virus on work, and share how we can move forwards to bring our best selves to work. 

Guest speakers: Dr Lauren L Vargas, independent researcher and consultant

Show notes, links and resources for this episode:  

Take ‘CARE’ to be ‘CALM’: Emotional intelligence is key to achieving digital maturity: https://medium.com/@vargasl/take-care-to-be-calm-emotional-intelligence-is-key-to-achieving-digital-maturity-c693a03b506 

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Jesper Ambrosius, Head of LEGO Workplace Experience, offers us an exciting glimpse into what it’s like to work at LEGO and how they’ve got to where they are, from the “brave zone” and learning through play, to anthropology and data analytics.

Guest speakers: Jesper Ambrosius, Head of LEGO Workplace Experience, LEGO

Show notes, links and resources for this episode:

Hear more from Jesper and see a live tour of LEGO’s digital workplace on DWG24 – 24 hours of the world’s best digital workplaces: https://dwg24.com  

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