The Claim Clinic

RIA Cost of Doing Business Report Breakdown

Wed, 22 Oct 2025 22:04:16 GMT

This episode sponsored by: LiveSwitch https://join.liveswitch.com/ClaimClinic

Top Ten Xactimate Profit Secrets: XactSecrets.com

The Claim Clinic — “What the RIA Cost of Doing Business Report Means for 2026”

In this episode of The Claim Clinic, host Andrew McCabe breaks down the just-released 2025 RIA Cost of Doing Business Report, revealing what the latest financial and operational data say about the future of the restoration industry. Drawing on fiscal year 2024 data, this year’s report paints a picture of an industry growing up fast — with mid-tier firms scaling aggressively, TPAs losing ground, and contractors getting smarter about their true costs.

Andrew walks listeners through the major shifts: small firms saw a huge jump in profitability, large companies faced margin compression, and the average overhead across the industry now sits at a hefty 38.5%, obliterating the old “10 and 10” myth once and for all. He also explores how cash flow stress — with the average receivable sitting at 60 days — is quietly reshaping business models, forcing restorers to run leaner and think like CFOs.

Finally, Andrew ties the data to on-the-ground realities: the rise of independent pricing, the growing divide between residential and commercial strategies, and what the next wave of technology and training investment means for contractors heading into 2026.

It’s data with teeth — and proof that the restoration world isn’t just surviving, it’s evolving.

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100% Non-Fing Compliant

Thu, 10 Apr 2025 23:14:21 GMT

YourContractSucks.com

Restoration Rebel Roundtable Briefing Summary

Date of Discussion: 12/22/22

Compiled: 10/26/23

This roundtable highlights core strategies for restoration contractors navigating insurance claims: protect your pricing, prioritize transparency with clients, and maintain independence from insurer mandates. The discussion centered on a successful contractor case study that challenged the insurer’s control, reinforced by homeowner support and a well-drafted contract.

Key Themes:

Protect the Value of Your Work
Rebels stress the importance of not doing free work. "Offering free services only serves to erode the value of similar services industry-wide."
Radical Transparency—with Clients, Not Carriers
“I never communicate with an adjuster without also communicating with my client.”
Community over Competition
“Restoration companies in my market are part of my community. It is our unbreakable unity that will create the change that we strive for.”
Walk Away When Necessary
“No relationship is worth losing money, sleep, or my humanity.”
Case Study: ‘100% Non-Fucking Compliant’
A contractor refused to comply with the insurer’s process and was paid in full per their client contract. They enforced a signed agreement that specified pricing terms and a 10% markup on subcontractors. Matterport documentation strengthened their position.
Contract Law Trumps Insurer Preference
“We are implementers of contract law. The only rules we have to follow… is the rule of law.”
Matterport as a Differentiator
3D imaging helped secure the job and justify the scope. “People in South Korea could walk through the building and they'd never seen the building.”
Refusing to Provide Cost Breakdown
“You're not my client. My agreement is with my client.” Back-end data like timecards and subs was withheld, and the client’s legal team backed the contractor’s position.
Xactimate Is Not a Contract
“Single sheet contracts are not valid… you can’t get all the proper things you need on a cover sheet of an Xactimate PDF.”
Homeowner Buy-In Is Essential
“If the homeowner will not stand up to their insurance company, you can't stand up for them.”
Project Managers Are Critical
“My project manager could not have done a better job… ahead of schedule on a $5-6M project.”
AI on the Horizon
Discussion touched on the future impact of tools like ChatGPT and AI-based estimators like Impartial. There was concern that these could disrupt traditional estimating roles, but skepticism remained about insurer adoption: “The players on the carrier side are easily 10 years behind the technological curve.”

Conclusion:

Contractors must anchor their operations in sound contracts, transparency with clients, and the willingness to challenge insurer narratives. The discussed case shows that success comes from standing firm with a signed agreement, resisting insurer overreach, and equipping clients to advocate for themselves. The Rebel ethos remains clear: know your value, support each other, and never surrender to artificial rules.

Let me know if you'd like a version formatted for publication, email, or LinkedIn.

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A Rebel Call To Arms

Tue, 11 Feb 2025 20:08:25 GMT

Ladies and gentlemen,

I am here to deliver an urgent truth: the restoration industry is under attack, and the time to act is now. Unity is not optional. It is the only way forward. For years, I have watched as this industry has been taken from us, piece by piece. Now, the carriers are no longer content with nibbling away at what we’ve built. They are moving aggressively, driving independent restorers out of business, silencing the very voices that make this industry strong. In some parts of the country, this is already a reality. Appraisals are being weaponized. Payments are being delayed for months, even years. Outright denials have become the norm. In these markets, independent restoration businesses have been wiped out. This is not an isolated problem—it is spreading. And it will reach every corner of this country unless we stop it. But hear this: we are the ones who allow it to happen. Their programs and policies depend on our compliance. Their agenda succeeds only because we tolerate it. That ends today. The truth is simple: we win together, or we lose everything. There is no middle ground. Five years from now, if we fail to act, we will have no voice, no control, no choice in how we serve our clients. We will be at the mercy of systems designed to benefit carriers—not us, not our clients, and not the communities we serve. Anyone who thinks they’re above this fight is wrong. Anyone waiting for someone else to step in and fix this is mistaken. The responsibility to protect our industry falls on all of us. Every single one of us must decide, right here and right now, to fight back. Stop going along with their programs. Refuse to comply with systems designed to strip us of our power. Stand up for yourself, your business, and this industry. Together, we have the strength to reclaim what is ours. The time for waiting is over. The time for action is here. Fight for your livelihood. Fight for your clients. Fight for the future of restoration.

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Painted Into A Corner

Mon, 27 Jan 2025 21:39:48 GMT

The adjuster describes how attempting to force an insurer into admitting fault or setting a precedent can backfire, leading to claim denials and litigation. The lesson emphasizes the importance of understanding insurer motivations and strategically shifting negotiation tactics towards compromise.

The "Cornering" Effect and Insurer Resistance:

The central idea is that insurance companies will resist agreeing to arguments that could implicate them in "bad faith" or set unfavorable precedents for future claims.
As the adjuster explains, "sometimes we make arguments and we put them in a position where if they agree with us they implicate themselves in bad faith or they set a precedent for future claims."
This happens when adjusters try to force insurers to define ambiguous policy language, admit to past errors, or concede on coverage issues that aren't clearly defined.

The "Our Position Stands" Response:

When faced with arguments that could lead to precedent-setting or admissions of wrongdoing, insurers often resort to the response, "Our position stands."
The adjuster points out, "if you ever hit a brick wall like that you need to understand that you have just put them in a position where they're going to set a precedent or implicate themselves."
This response is a strategy to avoid admitting fault and triggering potential ripple effects on other claims.

Litigation as a Strategic Ploy:

Insurers may intentionally push cases towards litigation to create an opportunity for a "compromised settlement."
The reasoning for this is, "once the suit is filed they can make a offer that is a compromised settlement and that compromised settlement gets rid of all the arguments that were made previously."
This allows them to avoid admitting wrongdoing or creating precedents, settling the case purely on financial terms rather than principle.

Compromise as a More Effective Strategy:

Instead of attempting to "prove them wrong," the adjuster advocates for a shift toward a compromise settlement approach, especially after encountering resistance.
The key tactic is for the public adjuster to say to the insurance company, "we have discussed it and we are willing to accept a compromised settlement offer in the amount of X and if you'll agree to that we'll sign off on a release."
This allows both parties to move forward without a costly and protracted legal battle and avoid setting precedent.

Public Adjusters Can Initiate Compromise Settlement:

Public adjusters can directly negotiate a compromise settlement on behalf of their clients without the need for an attorney.
The adjuster states, "For you Public Adjusters out there you're allowed to do that hey I talk to my client and we have agreed to accept a compromise settlement in the amount of X..."
This tactic can help resolve claims faster and avoid a lot of legal expense, as long as the client has agreed to the settlement amount.

Focus on Client Needs:

Ultimately, the adjuster emphasizes that the primary goal should be to get the client's needs met: "ultimately I just need to help my client be able to make repairs."
The focus then shifts from winning an argument to achieving a fair resolution that allows the client to move forward.

Conclusion:

The most important lesson from this source is that successful negotiation with insurance companies requires understanding their motivations and avoiding confrontational approaches that can lead to resistance. Instead of trying to force admissions of wrongdoing, a focus on compromise settlements and client needs can be more effective for achieving favorable outcomes.

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Don't Negotiate With Terrorists

Mon, 23 Jan 2023 17:17:44 GMT

Negotiating your bill with adjusters is negotiating against yourself.

I interviewed a new Restorer and expounded upon the importance of having solid contracts and understanding leverage in the claims environment.

#ThickestFileWins #VirtualInspections #RemoteEstimating #Contractors #CustomerCentricClaims #InsuredFirst #TheStructureSpeaks #restoration #largeloss #claimslife #estimating #Xactimate #CoverThatOverhead #dothehardthings #InsuranceClaims #LitigationSupport #appraisal #Matterport #DroneMeBro #3dscanning #drones

LARGE LOSS CONSULTING | APPRAISALS | XACTIMATE® | CLAIM SUPPORT

Get Matterport: https://amzn.to/3WUZbKs

I've included a "sample" CAT pricelist in my online course: FactorThatShit.com - 25% off code: CATTEAM

PLX/pricelist files in course documents

claimsdelegates.com/roofsketch

~ In 2012, Andy McCabe founded the property claim estimating and claims consultancy called Claims Delegates. Claims Delegates retains an army of dedicated professionals who write Xactimate® estimates for contractors, attorneys and adjusters across the country. They also consult on Large Loss and CAT events. They are currently accepting new client applications: WriteMySheet.com

Xactimate Estimates: http://www.claimsdelegates.com/xactimateestimates/

Schedule of Fees: https://www.claimsdelegates.com/feeschedule

One-On-One Restoration/Estimating Advice & Coaching: ClaimsDelegates.com/consult https://clarity.fm/andrewmccabe

The 24HR TECH mitigation documentation system: www.waterdamageprofit.com This training system and documentation package will help you train techs faster and get paid more for mitigation projects. The 24HR TECH on Amazon: https://amzn.to/2NVpZ9Y

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e47: RECAST of Andy McCabe on A6F

Mon, 27 Sep 2021 07:00:00 GMT

Jeremy Rettig brings on one of the most known names in the restoration business, Andrew McCabe. Andy is a 20-year veteran of the disaster recovery industry and has performed every function of a restoration professional from mold and water technician to marketing and estimating.

After working for several contractors in three states, Andy opened the independent Xactimate estimating & restoration consulting company Claims Delegates based in Bend, Oregon. He applies his knowledge and experience helping contractors navigate the strange world of insurance claims specializing in property damage insurance claims resolution and complex building envelope issues.

The two dive into entrepreneurial guilt, their different business models, and Jeremy shares a story of how he saved a teenager from being trapped in his car in the most recent storm.

What You Will Learn:

(*) Navigating the fine line of playing by the rules and compromising your integrity

(*) What are the Restoration Rebels?

(*) What are restoration companies today doing wrong?

(*) Why is restoration recession proof?

(*) Don't get taken advantage of

Links:

youtube: https://youtu.be/08WYL-SiOpI

andy@claimsdelegates.com

https://www.adjuster-university.com/

https://www.facebook.com/groups/RestorationRebel

https://www.linkedin.com/in/andymccabe/

https://www.claimsdelegates.com

https://twitter.com/claimsdelegates

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e46: Interview with Andrew Sall

Fri, 17 Sep 2021 07:00:00 GMT

Andrew Sall is the Business Interruption Guy. You wouldn't go into court without a lawyer. Don't file a Business Interruption claim without talking to Andrew Sall.

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The Claim Clinic: How Do We Get Paid?

Tue, 08 Jun 2021 23:50:13 GMT

Claim Clinic e45:"How Do We Get Paid?!"Andy G sits down with Rainy Day Services for an engaging conversation.Great Books:Start With Why https://amzn.to/2XeW6qvLeaders Eat Last https://amzn.to/2ZiwA6wThe Infinite Game https://amzn.to/3cQDcwUGood T

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The Intentional Restorer - Jon Isaacson

Tue, 19 May 2020 17:46:33 GMT

John Isaacson of the Intentional Restorer and The DYOJO podcast shared some industry insight and colorful history with us.

The DYOJO Podcast features features interviews with our friends and peers within the property restoration, construction and insurance industry.

Through these episodes we seek to help professionals connect and collaborate so that we can all shorten the learning curve for conquering our goals.
We will touch on ways to optimize your efforts with people, process, production and progress (The 4 P's) so that you can elevate your ability to compete in the market.

Hosted weekly by Jon Isaacson, The Intentional Restorer, as featured in Restoration and Remediation Magazine (R&R). The DYOJO Podcast is available on Anchor Podcast, Spotify Podcast, Apple Podcast on iTunes, Google Podcast and Youtube Three Questions with a Pro.

FROM OUR SPONSOR:

http://www.claimsdelegates.com/xactimateestimates/

http://www.claimsdelegates.com/ScheduleOfFees2020

One-On-One Restoration/Estimating Advice & Coaching: https://clarity.fm/andrewmccabe

www.ClaimsDelegates.com LARGE LOSS CONSULTING | APPRAISALS | XACTIMATE® | CLAIM SUPPORT

#ThickestFileWins #Contractors #CustomerCentric #InsuredFirst #TheStructureSpeaks #restoration #largeloss #claimslife #estimating #Xactimate #CoverThatOverhead #dothehardthings #InsuranceClaims #LitigationSupport #appraisal #Matterport #3dscanning #DroneMeBro #drones

Facebook - https://www.facebook.com/ClaimsDelegates

Instagram - @claimsdelegate

Twitter - https://twitter.com/claimsdelegates

The Claim Clinic Podcast: www.theclaim.clinic

iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

http://www.claimsdelegates.com/get-xactimate-estimates-written-claims-delegates/

http://www.claimsdelegates.com/scoping-for-xactimate/

http://www.claimsdelegates.com/xactimate-is-not-a-sales-tool/

http://www.claimsdelegates.com/how-not-to-take-pictures-for-xactimate-scopes/

https://youtu.be/H7MwqQYomFY

My Podcasting Setup:

Logitech C920 Hd Pro Webcam - https://amzn.to/2Lqq6KN

Samson Meteor Mic USB Studio Microphone, Limited Edition - Headphones Bundle - https://amzn.to/2xUgxR0

Microphone Arm Stand, TONOR Adjustable Suspension Boom Scissor Mic Stand with Pop Filter - https://amzn.to/3fLUop2

I AM AN AMAZON ASSOCIATE

“As an Amazon Associate I earn from qualifying purchases.”

(paid link) #ad #CommissionsEarned

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JT Kraai: Restoration Broker

Wed, 13 May 2020 01:51:10 GMT

JT Kraai and Exit Strategies

Serving the Restoration Industry Nationwide

100% Confidential@ 503.577.5649 or info@exitstrategies360.com

ExitStrategies360.com linkedin.com/in/jt-kraai-52b40018

Restoration Industry Lessons Learned from the 2008 Recession

Due to the strength of the industry, restoration businesses should be front and center as solid acquisition targets.

Selling a business can be scary. Terrifying when the economy isn't cooperating. The below will ease your fears.

There are three primary factors driving the value of your restoration business:

1. Business performance- making any money?

2. Seller's personal timing- ready as an individual?

3. State of the industry/ economy- still a solid business model?

Ideally, all three are in alignment. Rest easy however, even during the best of times this is a challenge.

Business Performance

From 2008 - 2011 the industry proved it was recession resistant. Many restoration companies grew during these years.

Has emergency response stopped? No. There is money to be made in a difficult economy. Many of you are in opportunistic spots as you continue to service ongoing disasters and discover how to serve new clients during this COVID-19 pandemic.

Though your business model may look a bit different, it doesn't necessarily mean you'll struggle or not be able to pursue an exit.

Personal Timing

After 20+ years of transactions I've learned an owner's decision to sell is rarely due to financial reasons alone. Often sales are driven by other factors: age, health, burnout, or an industry that's no longer recognizable.

Yes, some of these events can be anticipated, but many occur unexpectedly. Regularly I hear, "I'm on a 3-5 year plan to exit." Within days they'll then say, "I really need out. how quickly can you get it sold?"

How does this happen? It's simple ..You're not ready to sell ... until you are. Then it can't happen fast enough.

Basic preparation can be an owner's best weapon. To be clear, it does not mean you're for sale, only preparing for one. Obtaining answers is not difficult, plus they'll offer the confidence and peace of mind as you move closer to an exit.

Industry & Economy

Though the recent pandemic has resulted in a decline of general acquisition activity, there are still solid buyers looking for viable restoration businesses.

Due to the strength of the industry, many restoration businesses should be front and center as solid acquisition targets.

There are many variables to consider when contemplating a sale. Receiving solid answers is paramount. Your exit strategy will be stronger for both you and your company.

My Podcasting Setup:

Logitech C920 Hd Pro Webcam - https://amzn.to/2Lqq6KN

Samson Meteor Mic USB Studio Microphone, Limited Edition - Headphones Bundle - https://amzn.to/2xUgxR0

Microphone Arm Stand, TONOR Adjustable Suspension Boom Scissor Mic Stand with Pop Filter - https://amzn.to/3fLUop2

I AM AN AMAZON ASSOCIATE

“As an Amazon Associate I earn from qualifying purchases.”

(paid link) #ad #CommissionsEarned

http://www.claimsdelegates.com/xactimateestimates/

http://www.claimsdelegates.com/ScheduleOfFees2020

One-On-One Restoration/Estimating Advice & Coaching: https://clarity.fm/andrewmccabe

www.ClaimsDelegates.com LARGE LOSS CONSULTING | APPRAISALS | XACTIMATE® | CLAIM SUPPORT

Facebook - https://www.facebook.com/ClaimsDelegates

Instagram - @claimsdelegate

Twitter - https://twitter.com/claimsdelegates

The Claim Clinic Podcast: www.theclaim.clinic

iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

http://www.claimsdelegates.com/get-xactimate-estimates-written-claims-delegates/

http://www.claimsdelegates.com/scoping-for-xactimate/

http://www.claimsdelegates.com/xactimate-is-not-a-sales-tool/

http://www.claimsdelegates.com/how-not-to-take-pictures-for-xactimate-scopes/

https://youtu.be/H7MwqQYomFY

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COVID-19 with CIH John Evans

Sat, 18 Apr 2020 00:55:23 GMT

John Evans, a Certified Industrial Hygienist from New York, talks to us about pivoting your restoration business during a pandemic.

John Evans runs the testing company Air Guys (http://airguys.us/about-us/)

He spoke to us about how the COVID-19 pandemic snuck up on the U.S., what the state of testing is now, and what restoration contractors should be doing RIGHT NOW to position themselves for success.

SPONSOR:

http://www.claimsdelegates.com/xactimateestimates/

http://www.claimsdelegates.com/ScheduleOfFees2020

One-On-One Restoration/Estimating Advice & Coaching: https://clarity.fm/andrewmccabe

www.ClaimsDelegates.com | APPRAISALS | XACTIMATE® | CLAIM SUPPORT

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George Simon: When Total Loss Hits Home

Wed, 25 Mar 2020 19:09:27 GMT

The Power of Habit: https://amzn.to/2UAUndZ

One-On-One Restoration/Estimating Advice & Coaching: https://clarity.fm/andrewmccabe
www.ClaimsDelegates.com | APPRAISALS | XACTIMATE® | CLAIM SUPPORT

Facebook - https://www.facebook.com/ClaimsDelegates
Instagram - @claimsdelegate
Twitter - https://twitter.com/claimsdelegates

The 24HR TECH mitigation documentation system: www.waterdamageprofit.com This training system and documentation package will help you train techs faster and get paid more for mitigation projects. The 24HR TECH on Amazon: https://amzn.to/2NVpZ9Y

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

http://www.claimsdelegates.com/get-xactimate-estimates-written-claims-delegates/
http://www.claimsdelegates.com/scoping-for-xactimate/
http://www.claimsdelegates.com/xactimate-is-not-a-sales-tool/
http://www.claimsdelegates.com/how-not-to-take-pictures-for-xactimate-scopes/
https://youtu.be/H7MwqQYomFY

I AM AN AMAZON ASSOCIATE
“As an Amazon Associate I earn from qualifying purchases.”
(paid link) #ad #CommissionsEarned

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Restoration Rebel Roundtable 4-16-19

Wed, 17 Apr 2019 03:06:00 GMT

A debrief of the SUMMIT2.019 in Boulder last week. And some thoughts on humanity.

**- T&M vs Line Item billing, and why NOT to mix them

Our thoughts on Lowes' adjusters/IHs taking their own samples.
The decline of industry groups.**

The new Alliance of Independent Restorers web site is up! We are now accepting membership applications: www.airestore.org

~ Andy McCabe founded an Xactimate estimating and property claims consultancy called Claims Delegates. They are currently accepting new client applications from contractors needing help with Xactimate: http://www.claimsdelegates.com/ClientIntake
www.ClaimsDelegates.com
One-On-One Restoration/Estimating Advice & Coaching: https://clarity.fm/andrewmccabe

Claims Delegates writes Xactimate estimates for contractors across the country. They also consult on Large Loss and CAT events.
http://www.claimsdelegates.com/xactimateestimates/
Facebook - https://www.facebook.com/ClaimsDelegates
Twitter - https://twitter.com/claimsdelegates

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

#RestorationRebels http://restorationrebels.com/
Facebook: https://www.facebook.com/groups/RestorationRebel
www.AIRestore.org
What is Restoration 2.0 https://youtu.be/VlocUcn-L6g

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The Real Deal on Customized Xactimate Price Lists

Thu, 14 Mar 2019 21:14:00 GMT

Did you know that you can (and SHOULD) make your own pricing when doing insurance repairs? This question probably sounds strange to everyone EXCEPT the restoration contractors out there.

This phone conversation went deep into the reasoning behind creating your own pricelist, and how to explain your position to all those adjusters out there.

https://clarity.fm/andrewmccabe
www.TheClaim.Clinic/tuneup
http://amzn.to/2cOtawh
https://youtu.be/pWs5uHRzB0M

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

#RestorationRebels http://restorationrebels.com/
Facebook: https://www.facebook.com/groups/RestorationRebel
www.AIRestore.org
What is Restoration 2.0 https://youtu.be/VlocUcn-L6g

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Restoration Rebel Roundtable 3-12-19

Wed, 13 Mar 2019 05:42:00 GMT

Our Sponsor today was DBK Drymatic: https://www.drymatic.com/
This year's EPIC Summit is in Boulder, CO on April 11th & 12th.
https://airestore.org/event/alliance-of-independent-restorers-restoration2-019-business-summit/

YouTube version: https://youtu.be/25gpD9CmxR0

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Restoration Rebel Roundtable 1-29-19

Wed, 30 Jan 2019 04:53:00 GMT

Facebook advertising intro for small businesses
Andy makes a $100 bet on Facebook targeted ads for Malibu California fires.

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

#RestorationRebels http://restorationrebels.com/
Facebook: https://www.facebook.com/groups/RestorationRebel
Rebel Country Store: https://restoration-rebel.myshopify.com
www.AIRestore.org
What is Restoration 2.0 https://youtu.be/VlocUcn-L6g

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Restoration Rebel Roundtable 9-18-18: Reading and Prospecting during CAT

Wed, 19 Sep 2018 04:36:00 GMT

We were all over the map on this one. I shared some books I'm reading. Joe talked about gaining access to CAT areas.
I may have scolded someone.
I definitely plugged Matterport cameras for free.
Oh, and the future of estimating and robots.

~ Andy McCabe runs an Xactimate estimating and property claims consultancy called Claims Delegates. He is currently accepting new client applications from contractors needing help with Xactimate: http://www.claimsdelegates.com/ClientIntake
www.ClaimsDelegates.com

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 9/11/18 - CAT and Disaster Response

Wed, 12 Sep 2018 03:25:00 GMT

With Hurricane Florence bearing down on the Carolinas, we felt it appropriate to discuss how restoration folks can mount an effective response.

There are MANY catastrophy veterans in the Restoration Rebels and much good advice was freely given.

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 9/4/18 - Adjuster Relations and Agent Education

Mon, 10 Sep 2018 03:43:00 GMT

Tonight we talked about the finer points of sales and collections.

What if you are being asked to start repairs, but you haven't been paid for mitigation?
What to do with third-party reviewers?
How can we better educate the public about the good & bad carriers and market to agents at the same time?

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable 8-21-18: Mission, Values and Warriors

Wed, 22 Aug 2018 20:34:00 GMT

Restoration Rebel Roundtable 8-21-18: Mission, Values and Warriors
Tonight we got our WARRIOR on with special thanks to Restoration Mastery and the Warrior Bootcamp. Let them help you CRUSH your limiting beliefs.
http://restorationmastery.com/

YouTube Version: https://youtu.be/qk9KzRH0NwU

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 8/7/18 - How Rebels Get Paid

Wed, 08 Aug 2018 02:26:00 GMT

Restoration Rebel Roundtable 8-7-18: How Rebels Get Paid
Restoration Rebels don't mess around when it comes to getting paid for the work they do. So why should you?
Another RRR brought to you by The Claim Clinic
YouTube Version: https://youtu.be/c8_qqcRoT0s

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 1/16/18 - Selling Time

Tue, 07 Aug 2018 00:36:00 GMT

In my very unscientific search for the next Roundtable to post, I chose this one about TIME. We are all selling time, no matter what it is we are actually selling (service, product, etc).
It is interesting to me how long ago this feels, but it's only been six months.

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 7/31/18 - Upselling and Lifetime Client Value

Wed, 01 Aug 2018 03:38:00 GMT

Tonight we talk about client acquisition costs and lifetime value, upselling and the ways of RESTORATION2.0.
Oh, and Bob makes a cameo appearance!

R2.0 class in L.A. and DFW.
Change the industry by changing your business.
Los Angeles, CA: http://www.theclaim.clinic/R2LA2018
Dallas, TX: http://www.claimsdelegates.com/r2dfw2018
https://youtu.be/JzjdLiEB6EY

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Patrick Kelahan and the Hired Guns of Restoration

Thu, 26 Jul 2018 04:02:00 GMT

Our good friend Patrick Kelahan of H2M Engineers returns to dish the dirt on the so-called "experts" of the Restoration world.

https://www.linkedin.com/in/patrickkelahan/
previous episode featuring Patrick: https://youtu.be/xYkli3nPYpU & https://simplecast.com/s/1d1c78b5

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 7/24/18 - Clouds and Dirt

Wed, 25 Jul 2018 03:50:00 GMT

Tonight we talk about Clouds and Dirt.
Do you experience a conflict between running your business and working on it? Guess what, get used to it.
We've all got to live between both worlds.

The Claim Clinic Podcast: www.theclaim.clinic
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable for 7/17/18 - Competition and Xactimate Pricing

Wed, 18 Jul 2018 15:43:00 GMT

A reminder that we are not in competition with each other, and UNITY is our biggest asset. Andy McCabe does an overview of custom pricing in Xactimate.

Claims Delegates writes Xactimate estimates for contractors across the country.
They also consult on Large Loss and CAT events.
http://www.claimsdelegates.com/xactimateestimates/
https://mailchi.mp/claimsdelegates.com/xm8foru
LinkedIn - https://www.linkedin.com/company/claims-delegates
Facebook - https://www.facebook.com/ClaimsDelegates
Twitter - https://twitter.com/claimsdelegates

The Claim Clinic Podcast: www.theclaim.clinic

https://www.facebook.com/pages/The-Claim-Clinic/563043650500608
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

#RestorationRebels http://restorationrebels.com/
Facebook: https://www.facebook.com/groups/RestorationRebel
Shopify: https://restoration-rebel.myshopify.com
www.AIRestore.org

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EPS18 - Modern Marketing with Dan York of Stellar eMarketing

Thu, 14 Jun 2018 07:08:00 GMT

Why is your marketing and advertising program not generating the results you want? Is it working for a friend of yours company but not yours? Why is that? This seminar undercuts all of the modern online marketing technologies and teaches you the fundamentals that none of were ever taught. Fundamental that can make or break the success of your marketing program.

Company Blurb: Stellar-eMarketing, Inc, @ www.water-damage-marketing.com has specialized in marketing the water damage industry online for almost a decade and is one of the most recognized in the industry having delivered successful programs to literally hundreds upon hundreds of water damage restoration companies all over the world.
“Internet marketing is cramped with faceless companies that have forgotten about the business basics that made American Business great. Not us. We actually take your calls, know who you are, care about your ROI, set real & achievable expectations while actually doing the industry-leading work that we’ve sold you. While this all sounds obvious, we’ve all experienced otherwise with companies we’ve used out there.

No one lasts long on our team if they don’t share those same ideals. Call other companies first, or better yet, use them. Then come to us. You won’t need our sales pitch to see that we’re the leaders in local SEO. Promises about “overnight, magical results” in a sales call may get a foot in the door, but constantly winning the long-term marketing race like my team does is what separates the boys from the men.”

Company Contact info: Shana Randell - VP of Sales, (866) 863-8452, shana@stellar-emarketing.com

Claims Delegates http://www.claimsdelegates.com/xactimateestimates/
LinkedIn - https://www.linkedin.com/company/claims-delegates
Facebook - https://www.facebook.com/ClaimsDelegates
Twitter - https://twitter.com/claimsdelegates

The 24HR TECH mitigation documentation system: www.waterdamageprofit.com

The Claim Clinic Podcast: www.theclaim.clinic

https://www.facebook.com/pages/The-Claim-Clinic/563043650500608
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable 6/12/18: Free Estimates and Plumber Kickbacks

Wed, 13 Jun 2018 02:42:00 GMT

Do you still give free estimates? Why you should rethink.
Company culture and employee rewards.
The infamous plumber kickback.

#RestorationRebels http://restorationrebels.com/
Facebook: https://www.facebook.com/groups/RestorationRebel
Shopify: https://restoration-rebel.myshopify.com
www.AIRestore.org

The 24HR TECH mitigation documentation system: www.waterdamageprofit.com

The Claim Clinic Podcast: www.theclaim.clinic

https://www.facebook.com/pages/The-Claim-Clinic/563043650500608
iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2

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Restoration Rebel Roundtable 5/29/18

Wed, 30 May 2018 02:16:00 GMT

A little about fear, a lot about knowing your business numbers.
Link to Sargent Online Academy: Water Damage Call Conversion
Discount code: Alliance

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Restoration Rebel Roundtable 5/22/18 : Inbound call conversion

Wed, 23 May 2018 02:36:00 GMT

Greg Sargent gives us the low-down on call conversion and what it can mean to restoration companies.
Water Damage Academy: https://greggsargent.teachable.com/p/sargent-strategic-water-damage-business-training-education?affcode=146318_g-5ptyfj

Call Conversion Course: https://greggsargent.teachable.com/p/complete-call-conversion-course?affcode=146318_g-5ptyfj

Water Damage Restoration Marketing: https://greggsargent.teachable.com/p/water-damage-business-marketing-strategies?affcode=146318_g-5ptyfj

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Restoration Rebel Roundtable 5/15/2018 - Agency Marketing through Access

Wed, 16 May 2018 13:43:00 GMT

Joe Ledbetter shows us the finer [unconventional] points of gaining access to insurance agents.
Klark and Andy talk about the leadership roles and the future of the Alliance of Independent Restorers

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Restoration Rebel Roundtable 5/8/2018 - RESTORE2.018 Summit recap + Neighborhood Marketing

Wed, 09 May 2018 02:29:00 GMT

Another great roundtable. We debriefed the Summit weekend and Joe talked about neighborhood canvasing - the smart way.

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Restoration Rebel Roundtable 5/01/18: Memory Lane

Wed, 02 May 2018 03:25:00 GMT

We take a trip down memory lane this week. Discussing the life and legacy of a legend.
Also, Joe Ledbetter drops some legendary marketing savvy. JL's Sales Clinic is open for business.
YouTube: https://youtu.be/S4eM0lpNprM

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Gerry Edtl Consulting and the NEW Agent Marketing

Thu, 19 Apr 2018 03:31:00 GMT

http://gerryedtl.com/
WHAT WE DO: Since 2007 we’ve helped Disaster Restoration owners and key leaders all over the United States transform insurance agents into life long referral sources to generate leads, add clients and increase revenue.

HOW WE DO IT: We provide a new Insurance Agent Marketing system that enables you to change your POSITION from an outsider, to a Member Of The Agents Team!

WHO WE WORK WITH: Disaster Restoration Businesses who want to Break-free from Claim Department TPA’s, Break-into Insurance Restoration even more, or Break-out from the “Herd” of competitors.

Gerry Edtl literally grew up in the Disaster Restoration industry. His dad owned a franchise in Oregon, and his formative years were spent doing door-to-door sales, cleaning, and working as a technician.
Gerry came to uniquely understand the international franchising business by serving 34 years with ServiceMaster. For nineteen years he worked as a franchise turnaround specialist. His unique ability to bring out the highest levels of productivity in each team member has made him a highly sought after business development leader. In fifteen years as a business consultant, international speaker, educator, and seminar presenter, Gerry developed multiple sales and customer service programs that earned him the respect of business owners and their key managers.
Gerry’s ability to work with teams has enabled him to successfully turn around every business he has worked in during his career.
Gerry’s hobby is volunteer umpiring for Little League Baseball and Softball. He was selected to umpire at the 2013 Little League World Series, Junior Softball in Kirkland, WA. He has been married to his wife Lynn for 40 years.

http://gerryedtl.com/services/
615.948.3065

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Restoration Rebel Roundtable 4/17/18

Wed, 18 Apr 2018 04:55:00 GMT

Tonight we talked about

the upcoming RESTORATION2.0 Summit preparations.
building relationships with your employees
marketing to fire departments
some other stuff I can't remember right now.

www.restorationrebels.com
www.claimsdelegates.com

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Restoration Rebel Mission and Values

Wed, 11 Apr 2018 05:27:00 GMT

Weekly roundtable meeting of the Restoration Rebels for 4/10/18

This week we discuss our Mission, Vision and Strategies.

www.restorationrebels.com

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Claims Department Under Siege: Patrick Kelahan

Wed, 04 Apr 2018 17:42:00 GMT

H2M architects + engineers is a multi-disciplined professional consulting and design firm, proud of its long history of client service and consistent ability to meet tough architectural, engineering and environmental challenges head-on. Since 1933, H2M has helped design and build many communities: from treatment facilities to firehouses, from land surveying to road reconstruction, from site assessment to remediation. Since the firm’s early roots, its focus has remained steadfast: to provide quality service with sound judgment and to serve as an honest professional resource to its clients. H2M offers a practical approach, with creative results.
http://www.h2m.com/

I'm in a hurry to put this out, so I'll just drop some links here:

https://www.linkedin.com/in/patrickkelahan/
www.claimsdelegates.com
www.WaterDamageProfit.com

LinkedIn - https://www.linkedin.com/company/claims-delegates LinkedIn
Facebook - https://www.facebook.com/ClaimsDelegates Facebook
Twitter - https://twitter.com/claimsdelegates
Google+ - https://plus.google.com/+Claimsdelegates/about Google Plus
Claims Delegates ("local business") https://www.google.com/+Claimsdelegates
YouTube: https://www.youtube.com/user/ClaimsDelegates/ YouTube

Facebook: https://www.facebook.com/pages/The-Claim-Clinic/563043650500608
iTunes: iTunes Link https://itunes.apple.com/us/podcast/the-claim-clinic/id982839824?mt=2
Twitter: https://twitter.com/TheClaimDoctor
Patreon: https://patreon.com/preview/7a62a4fa502e4792a8b65f9ccbcb7e6e

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SEO and PPC for the Restoration

Thu, 29 Mar 2018 20:28:00 GMT

Both Stellar e-Marketing (http://stellar-emarketing.com/) and United Restorers (http://unitedrestorers.com/) know how to get the phones to ring for Restoration companies.

In this episode they dive deep into what makes good SEO (Search Engine Optimization) and PPC (Pay Per Click advertising) when it comes to getting more fire and water damage clients.

Shana Randell
Director of Sales
Stellar-eMarketing, Inc.
5543 Edmondson Pike, Suite 121
Nashville, TN 37211
Office: (615) 326-5175 x108
Direct: (615) 457-8186
Email: shana@stellar-emarketing.com

This episode is brought to you by the Xactimate estimating experts at Claims Delegates. Professional Xactimate estimates and invoices generated by the Claim Doctor himself.

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Xactimate Training with Alena Wilson and XM8 Mastery

Sat, 03 Dec 2016 22:02:00 GMT

Xactimate plays an integral part in everything we do as Insurance Claims Professionals. Alena Wilson teaches this old dog some new tricks.

I'm having problems uploading to my podcast host, so I'll come back to fill in the show notes.

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Mike Capilli - Public Adjusting from his perspective

Tue, 03 May 2016 03:13:00 GMT

Mike Capilli is an adjuster for Metro Public Adjusting who works in Orlando, Florida. He was gracious enough to share his time and unique perspective on the profession of Public Adjusting property damage claims.
Metro Public Adjuster's Website
https://www.linkedin.com/in/michaelcapilli
http://michaelcapilli.com/

Xactimate Estimates Written for Contractors by a Licensed Adjuster

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Sean Michael Lewis and Restoration Social Media

Mon, 11 Apr 2016 04:38:00 GMT

Sean Michael Lewis dishes the goods on what it takes to do "social media" right in the restoration industry.
Free Webinar for Restoration Owners and Marketers: http://www.seanmichaellewis.com/free-webinar-increasing-social-media-engagement-restoration-business/

LinkedIn: https://www.linkedin.com/in/seanmlewis
Twitter: https://twitter.com/seanMlewis
Facebook: https://www.facebook.com/SeanMichaelLewis/
http://www.seanmichaellewis.com/

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Jack Dennison, The Restoration Entreprenuer

Mon, 25 Jan 2016 03:57:00 GMT

Jack Dennison is an incredible wealth of knowledge on all things restoration and insurance. He shared his coaching skills as well as industry insights. The entire episode breakdown will be at www.TheClaim.Clinic soon.

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New IICRC S500 with Jeremy Reets

Tue, 29 Dec 2015 04:18:00 GMT

New IICRC Drying Standards
Instead of talking about Reets Drying Academy, Jeremy and I went off on the new S500 Air Mover calculations. I thought it turned out great. :)

Born Into Restoration
Jeremy has been working full-time in the restoration industry since 1990. There is very little he doesn't know about drying and insurance repairs.

#1 Piece of Advice

Set Realistic Objectives - Don't allow yourself to divert from them

Changes to the S500 - R&R Magazine

Reets Drying Academy - Reets TV

Violand Management - Violand.com

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1800-RESTORE with Richard Braun

Tue, 10 Nov 2015 03:04:00 GMT

Rich Braun shows some marketing wizardry and talks about good 'ol fashioned hard work when it comes to promoting your business.

Topics Covered:

Maximizing Marketing ROI
Restoration company branding
Agency Sales & Marketing
The Value of Face-to-Face activity

How to Contact Richard:

LinkedIn: https://www.linkedin.com/in/richardbraunva
Twitter: @RichardBraunVA

Web Sites:
http://www.braunagency.com/
http://www.1-800-restore.com/

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Dry Ice Blasting with Matt Ballou and PureSpace

Fri, 25 Sep 2015 04:36:00 GMT

Dry ice blasting is not a new technology to the Restoration industry. In fact, it's been around for quite some time. Matt Ballou gives us some reasons why we may want to take a another look at this unique cleaning tool.

Matt Ballou has owned and operated PureSpace and Portland Blasting for over four years. During this time he has been obsessed with finding the best way to eliminate mold and soot.

His company has employed many of the "standard" procedures of surface cleaning over the years, like hand sanding, chemical treatment and encapsulation. Dry Ice blasting is by far the most effective method he has found to deal with the mold and soot problems we deal with on a daily basis.

In this episode you will learn how Dry Ice Blasting is:

Cleaner, Faster and More Effective on Mold than other methodologies
Faster by a factor of TEN than Soda Blasting
Most definitely NOT a beginner's tool.

"We pay for ourselves"

You can contact Matt by heading over to http://www.nomoldor.com/ or http://www.portlandblasting.com/

Their phone number in Portland, Oregon is 503.446.2916

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Xactimate Estimating with Jerry Colosimo & Bidwrite Consulting

Sun, 14 Jun 2015 18:20:00 GMT

Jerry Colosimo with BidWriteConsulting.com sat down with me to talk shop. Jerry works for restoration contractors performing on-site scope takeoffs and writing estimates in Xactimate.

It was great to talk with Jerry. He has more experience in restoration than I do and I appreciate that he didn't rub it in.

He and I mostly talked about what it means to hire someone to write your insurance repair estimates for you. I've written about the subject a couple times here and here, so I won't repeat myself.

What I will say is that it was real nice to sit down with Jerry and talk about the things we do. The struggles of entrepreneurship are the same, whether you are running a restaurant or a consulting business. There are a lot of ups & downs and a quite a bit of wondering whether what we're doing is right or wrong.

Both Jerry and I started our estimating businesses without knowing for sure whether the market would be receptive. I can say that my reception from the "establishment" was less than cordial at first. But we both pushed through, due in no small part to a group of restoration contractors and mentors who also believed what we believe: that there is more than one way to do things.

I would be remiss not to mention my good friend, George Simon, with Craftmaster Restoration. George hires Jerry to write his Xactimate estimates for the restoration projects he runs. George is also the reason I met Jerry in the first place. Craftmaster Restoration and George Simon are both wonderful examples of running a business from the heart based on principle and strong ethics. Thank you George and Jerry.

And thank YOU for reading and listening. If you enjoyed this episode and would like to hear more, please head over to Twitter and/or Facebook and let me know.

This week's prescriptions from Jerry Colosimo:

Do Good Work
You have to market - get involved in organizations like BOMA
Give marketing person the time it takes to build business in your market

How to Contact Jerry:

LinkedIn - https://www.linkedin.com/pub/jerry-colosimo/b/852/87a

Phone (Bidwrite Consulting) - 440-596-9228

Email (Bidwrite Consulting) - jerry@bidwriteconsulting.com

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Gary Wilbers drops some great hiring and training advice

Sun, 17 May 2015 03:59:00 GMT

Gary Wilbers is a business and sales coach. He's been hiring, firing and training people for over twenty years. I really enjoyed his perspective on leadership and finding people who are the right fit.

The challenge today is not hiring someone but hiring the right
someone!

See more at: http://www.workinghappy.us/#sthash.qsA0IEt1.dpuf

Gary's work can be found at:

goascend.biz
http://www.garywilbers.com/coach.html

Don't miss this free PDF hiring guide: https://ascend.leadpages.net/publications-success-in-hiring/

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EPS5: Ivan Turner talks about inbound marketing and soliciting to agents and adjusters

Tue, 14 Apr 2015 02:38:00 GMT

Carpet cleaner turned restoration professional. Teaching agent & adjuster marketing for the past ten years. Has written programs to teach restoration companies to properly marketing themselves to the insurance industry.
Direct marketing is not a simple as it used to be. Inbound marketing is very important, but unless you know how the industry works it is very difficult to sell.
Education starts with the basics: WRT, ASD and other IICRC and RIA technical training. OJT and time in service are key to mastering the ins & outs of restoration.
Certified Restorer’s school is the top certification.
Continuing education should continue beyond initial certs. LinkedIn is a powerful learning and networking tool for ALL business people as well as restoration contractors. Understanding more about your target market, whether it’s agents or plumbers, begins with getting involved in niche groups on sites like LinkedIn.

http://showmemarketingsolutions.com/
Disaster Brigade USA
LinkedIn: Ivan's Profile

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EPS4: Josh Solloway on Storms, Seasonal Labor and TPA's

Mon, 13 Apr 2015 17:10:00 GMT

Josh Solloway, the host of The Restoration Nation podcast, talks about his experience in the restoration industry at Soil Away. We touch on Third Party Administrators, temp labor and education.
Joshua Solloway
Dir. of Client Svs. for Soil-Away Cleaning and Restoration & Host of The Restoration Nation Podcast
Hooksett, New HampshireEnvironmental Services
The Restoration Nation Podcast,
Soil-Away Cleaning and Restoration Services
LinkedIn
josh@therestorationnation.com
jsolloway@soilaway.com

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EPS3: Tim Bauer and O.P. Almaraz on Hiring for Fit and Continuing Ownership Education in Restoration

Wed, 08 Apr 2015 02:17:00 GMT

Tim Bauer tim@restorationmastery.com

OP Almaraz op@restorationmastery.com

www.restorationmastery.com

http://restorationmastery.com/videos/

Sponsor: The 24-Hour Tech http://www.the24hourtech.com/

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EPS2: Kevin Dooley, Renting Drying Equipment and the Future of Restoration Education

Wed, 08 Apr 2015 01:53:00 GMT

Kevin Dooley kevin@drytechintl.com

Twitter: @thedrytechgroup

https://www.linkedin.com/in/drytech
http://plrexpo.ca/
http://thedrytechgroup.com/

Education: http://www.restorationcollege.com/

Contents: http://www.purcontents.com/

Sponsor: The 24-Hour Tech www.the24hourtech.com

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EPS1: Drying Equipment with John Otero

Sat, 04 Apr 2015 13:06:00 GMT

John Otero can be reached at: j.otero@legendbrands.net and 602-620-8297
LinkedIn: http://www.linkedin.com/pub/john-otero/9/33a/921/en
Director of Restoration Products for Dri-Eaz and Pro-Restore
Legend Brands

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