Planning Approved & Living in a Caravan 🚐✨

This week on The Secret Serviced Podcast we are sharing a proper behind-the-scenes episode.

We cover:

✈️ Carolines recent trip to Dubai

🏗️ Planning approval at Sefton Place and the very real prospect of caravan life while the works begin

🎄 How we prepare for a seamless Christmas across the portfolio, from inventory checks to pre-emptive guest messaging

🎁 And… we launch our first ever competition and it is a BIG one

THE MEGA PRIZE 👀

Win half a day with Mark and Caroline at Sefton Place

• Walk the site with us

• See an Aparthotel development project in action

• Hear our plans in detail

• Ask us anything about your own property business

• Spend focused time working through your goals

If you are serious about scaling, this is a rare opportunity.

HOW TO ENTER 👇

1️⃣ Follow us on Instagram @secretservicedpodcast

2️⃣ Subscribe to our YouTube channel @secretservicedpodcast

3️⃣ Post a story or post showing you listening to the podcast and tag us

4️⃣ Leave us a review on your podcast platform of choice and send us a screenshot so we know it is you

🎄 Winner announced on Christmas Eve

🎙️ This is our final episode before the Christmas break

✨ We will be back in the New Year

Go and listen now and get entered 👇

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‘Living in a Caravan & Top Work Martin Lewis’

This week has been… a lot. From tough moments and unexpected challenges to festive cheer and big steps forward, we have been on quite the rollercoaster. ❤️‍🩹🎄

We headed to a beautiful Christmas event, met some amazing people, and made real progress at Sefton Place — including pulling together a 20-page vision brochure we are so proud of. Builder quotes came in higher than hoped (joy!), so we are deep in funding conversations while we wait for planning permission updates… complete with yet another survey request. Because of course. 😂🏗️📑

We shared a visit from an ecology specialist, celebrated receiving the Gold Award for Quality in Tourism 🏆, and talked about how we are moving towards being a fully data-driven business. 📊✨

We also touched on the recent budget and what it means for the property market, plus a must-see clip from Martin Lewis calling out aggressive council tax tactics 👀💥

And to top it all off, we covered HMO licences, how they can genuinely benefit landlords, and why understanding them matters more than ever.

From caravans to council tax, ecology to holiday spirit… this episode has it all. 🚐💧🎅

Listen now wherever you get your podcasts 🎧✨

#SecretServiced #PropertyPodcast #AparthotelJourney #SeftonPlace #MartinLewis #HMOLicence #PropertyInvesting #QualityInTourism #BehindTheScenes #PropertyDevelopment #PodcastSeason3

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This week on The Secret Serviced Podcast, we chat about life at Sefton Place in all its muddy, windswept, heater-dragging, beanbag-with-no-beans glory — and Mark digs his heels in on his ongoing refusal to wear slippers (pray for him).

But it is not all cold floors and camp chairs. We also dive into:

✨ Our latest battle with planning bureaucracy and biodiversity net gain

🌳 Why we are passionately pursuing a nature-forward hotel model

🏡 Direct booking strategy, loyalty ideas, and a big revenue management reset

🌊 Huge momentum with Shetland Stays (including Sumburgh Lighthouse!)

🧹 How our Quality in Tourism virtual inspection went — and why checklists really matter

🎄 Prepping for the village Christmas event and meeting more of our new community

It is cosy chaos, business strategy, and behind-the-scenes realness all rolled into one.

Listen now on Spotify & Apple Podcasts — and if you enjoy it, leaving a quick review would mean the world.

#SecretServicedPodcast #HospitalityLife #AparthotelJourney #ServicedAccommodation #ShetlandStays #SeftonPlace #BehindTheBusiness #UKHospitality

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In this episode we shine a big bright spotlight on our incredibly resourceful, tough and resilient team in the Philippines, who are literally weathering a super typhoon while keeping the business moving. It really makes you wonder how much better off the UK would be if we had even 10 percent of their work ethic and resilience… while we battle our own first world problems of driving up the road to McDonalds just to use the wifi 🤦‍♂️🍟

We also share some big decisions on the future of Sefton Place and lift the lid on our new partnership with South Downs National Park Trust as we work towards becoming the most nature friendly hotel in the UK 🌿🏨

Hit subscribe wherever you listen to your podcasts, and give us a follow on Instagram and YouTube so you do not miss an episode 🎧📲

#SecretServicedPodcast #ShortTermRental #ServicedAccommodation #HospitalityBusiness #PhilippinesTeam #SuperTyphoon #SeftonPlace #SouthDowns #NatureFriendlyHotel #StaycationUK

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This week we’re talking:

🌲 Unexpected networking… in the woods?!

🏠 Accessibility conundrums and drainage drama at Eton House (plus our wild plans for Springwatch-style wildlife cams!)

😅 Mark’s unique approach to constructive criticism

🧹 Cleaner chaos — where’s the honeymoon period gone?

💰 Winter’s coming, so it’s all about revenue strategies that keep those long-term bookings rolling in.

Tune in for laughs, lessons, and a little behind-the-scenes chaos from the serviced accommodation world!

👉 Like, follow, and subscribe for more real talk on property, business, and all the madness in between.

📲 Follow us on Instagram & YouTube: @secretservicedpodcast

#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #BehindTheStays #HospitalityLife @airhostcleanltd @airhostforyou @bbcspringwatch @luke_jellicoe

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Season 3 of The Secret Serviced Podcast

This week’s episode is a rollercoaster of property updates, planning headaches, and a touch of chaos from the frontline of hospitality. Mark and Caroline kick things off with the latest developments at Sefton Place, including the final piece of the planning jigsaw – biodiversity net gain. With any luck, this could be the last hurdle before full steam ahead on their exciting Arundel project.

Things take an unexpected turn when Mark recounts the surreal experience of meeting a potential builder in a pub car park, proving that in property, connections can happen in the most unlikely places. The pair also dive into the branding and logo design process for Sefton Place, exploring how to visually capture the identity of a luxury aparthotel in the heart of the South Downs.

But not all updates are glamorous. Caroline shares a shocking story about dealing with an abusive guest at Eton House—and how it uncovered a serious case of negligence from the local council. The conversation sheds light on the realities of managing serviced accommodation, guest safety, and the importance of standing up for professional standards.

To round off the episode, we have insights from Lisa's revenue management training with @bnbboosts, discussing the latest strategies for optimising occupancy and profitability across the Gateway Accommodation portfolio.

Full of humour, honesty, and lessons from the trenches, this episode blends behind-the-scenes stories with valuable takeaways for anyone navigating the serviced accommodation world.

Hosted on Acast. See acast.com/privacy for more information.

From spreadsheets that make your head spin to lawnmowers that seem to have developed free will… we are back with another dose of real-life hospitality mayhem.

This week we tackle the mysteries of money management, investor logic, and why tech (no matter how clever) still needs a human touch.

Expect a few laughs, a few lightbulb moments, and the odd rogue robot on the loose.

🎧 Tune in to Season 3, Episode 25 wherever you get your podcasts — and remember, if you are feeling bamboozled, you are in good company.

#SecretServicedPodcast #ServicedAccommodation #HospitalityLife #BehindTheScenes #PropertyBusiness #ShortStaySuccess #RobotLawnmower #FinanceFails #StaycationLife #EntrepreneurHumour #HostsOfInstagram

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From locks that ran out of battery for the first time in 3 years to the glamorous world of off-mains drainage at Sefton Place… this week we are keeping it real.

Episode 24 of Season 3 is live now! Tune in for behind-the-scenes wins, fails, and a few lessons you will not want to miss.

👉 Follow us for more real talk from the world of serviced accommodation and hospitality.

👉 Click the link in bio for exclusive behind-the-wall content on YouTube.

#SecretServicedPodcast #StaycationGateway #HospitalityLife #ServicedAccommodation #PodcastSeason3

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From a new listing going live before we were ready 🙈 to updates at Sefton Place, a cracking new property valuation, and possibly the most laughable guest review we have ever received… this one has it all.

The action is heating up at Sefton Place this week, and you do not want to miss it 👀

🎥 Head to our YouTube channel (link in bio) to catch the full episode and join the ride!

#SecretServicedPodcast #ServicedAccommodation #PropertyInvesting #BehindTheScenes #HospitalityBusiness

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Big Shoes To Fill & Stress Bananas 🎙️ is a chance to meet our incredible VA, Marianna, who works behind the scenes keeping our guests happy and our business running smoothly.

She is such a talent — thoughtful, professional, and full of heart — and this episode gives a rare insight into what it is really like to work as a Virtual Assistant in the Philippines. 🌏

From hospitality studies at university, to balancing family life with night shifts, to the joys (and challenges) of helping guests from halfway across the world… this chat is honest, funny, and eye-opening.

🎧 Tune in now and get to know the person who proves that distance is no barrier to making a huge impact.

👉 Link in bio to listen.

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Season 3 • Episode 21 — “Naked Ramblers & Misspelt Tattoos” 👀🎙️

Yes… you read that right. This week on The Secret Serviced Podcast:

🏃‍♂️ Mark shares his completely unexpected chance encounter with a naked jogger (yes… fully naked).

⭐ We unveil our brand-new Guest Review Tracker — helping us step up our game and respond to guest feedback faster than ever.

🧠 Our tried-and-tested process for training, developing, and “graduating” our superstar Virtual Assistants.

💆‍♀️ And we get real about self-care — why looking after your mental and physical well-being is absolutely essential when you are growing a business.

Expect laughs, lessons, and maybe a little oversharing. 😅

🎧 Listen now wherever you get your podcasts and catch up on all the chaos, strategies, and behind-the-scenes moments from the world of serviced accommodation.

💡 Giveaway time! Don't forget — follow @staycation.gateway on Instagram to enter our £2,000 competition! 🏆

#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #ShortTermLets #AirbnbHosting #PropertyInvesting #Aparthotels #GuestExperience #HospitalityBusiness #PodcastLife #UKStaycations #EntrepreneurLife

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This week we are:

🍏 Dreaming big with plans for our very own orchard at Sefton Place (and yes… a jam & chutney range is coming 👩‍🍳)

📶 Talking smart wifi hacks and how adding data capture can seriously level up your guest experience

🔥 Dealing with a little fire alarm drama at Eton House (spoiler: Mark definitely lost more sleep than the guests 😅)

🏖️ Celebrating the UK staycation boom and why we are so passionate about keeping things local

❤️ Plus, a totally honest chat about the joys and chaos of working together as a couple…

🎧 Tune in, laugh with us, learn with us, and see what goes on behind the scenes in the wild world of serviced accommodation!

👉 And do not forget… follow @staycation.gateway on Instagram to enter our epic £2,000 giveaway 🏆

Because who doesn't love free holidays?!

#SecretServicedPodcast #StaycationGateway #ServicedAccommodation #UKStaycations #PropertyInvesting #Aparthotels #SeftonPlace #EtonHouse #PodcastLife #PropertyEntrepreneurs #BehindTheScenes

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This week on The Secret Serviced Podcast, Mark and Caroline are back with another behind-the-scenes update from our serviced accommodation and aparthotel journey.

🔑 In this episode:

• 🏰 Sefton Place Update – we have been knee-deep in R&D surveys, finalising concept plans, and getting close to an agreed spec on our state-of-the-art heating and cooling system. Think fancy air con, but with an environmentally friendly twist!
• 👥 Team Restructure at Gateway Accommodation – how we are reshaping roles within the business to drive efficiency, growth, and a smoother operation.
• 💷 Refinancing Serviced Accommodation – a deep dive into securing a commercial valuation, what the process looks like, and how it impacts scaling.

💡 Side note: apologies for the echo (you will hear what we mean) – we recorded in one of the grand reception rooms at Sefton Place with ceilings higher than our Airbnb occupancy rates. We did promise to keep bringing you updates no matter where we were, so sometimes that means trading studio-quality sound for a slice of real life.

Also… did anybody notice Mark very confidently calling this Episode 18? Turns out it is actually Episode 19! 🤦‍♂️ (Keeping it professional as always…)

👉 Don't forget to subscribe to our new YouTube channel @secretservicedpodcast - link in bio for full video episodes and exclusive updates.

#ServicedAccommodation #Aparthotel #PropertyInvestment #HospitalityBusiness #ScalingUp #SecretServicedPodcast

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In this week’s episode of The Secret Serviced Podcast, we lift the lid on the realities of running and scaling serviced accommodation and aparthotels — and this one is packed.

🏰 Sefton Place update – more rip-out work, meeting a potential builder, and yes… yet more surveys!

🛎 Our origin story – how we got started in serviced accommodation back in 2018 with a title split strategy that turned out to be a game-changer.

📊 Lessons learned – the common pitfalls we see people make when scaling SA or moving into aparthotels, and how to avoid overleveraging, poor financial planning, and operational headaches.

This one’s a mix of storytelling, straight-talking business advice, and plenty of laughs from the trenches.

📲 Click the link in our bio to watch the full episode on YouTube and subscribe for more BTS from Sefton Place.

🎧 Listen on Apple Podcasts & Spotify – link in bio.

#SecretServicedPodcast #ServicedAccommodationUK #ShortTermRentals #AirbnbBusiness #AparthotelLife #HotelRenovation #SeftonPlace #PropertyInvestingUK #StaycationUK #BehindTheBookings #STRCommunity #BoutiqueHotelDream #HospitalityBusiness

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This week on The Secret Serviced Podcast, we are back with another dose of behind-the-scenes madness from the world of serviced accommodation and aparthotel life – and this one has a bit of everything…

🏰 Sefton Place Update – Caroline and I are getting properly hands-on with the rip-out, meeting potential builders, and finding out (yet again) that this project needs even more surveys than we planned for…

👩‍💻 Meet Jennifer – our brand new virtual assistant is flying through her training programme! We dive into what we covered this week, including the truth about Online Travel Agent platforms, which ones we prefer, and why.

🤦‍♂️ The Guest from Hell – sometimes you dig your heels in, sometimes you cut your losses. This one taught us a few lessons about knowing when to pull the plug.

📲 Click the link in our bio to watch the full episode on our brand new YouTube channel @secretservicedpodcast and follow us here for more unfiltered property stories, hotel updates, and hospitality life insights.

#SecretServicedPodcast #ServicedAccommodationUK #PropertyPodcast #ShortTermRentals #HospitalityLife #HotelRenovation #SeftonPlace #AparthotelBusiness #PropertyInvestingUK #VirtualAssistantTraining #AirbnbBusiness #OTAPlatformsExplained #GuestFromHell #STRCommunity #StaycationUK

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S3 EP16: No Help from the Police & the Airbnb Killer 😳🚨

This week on The Secret Serviced Podcast, we are diving into one of the most intense situations we have ever faced as serviced accommodation operators — and trust us, this one is wild…

We share the full story of the guest who refused to leave Eton House, what happened when we involved the police, and how Children’s Services got dragged into the mix. It is a real insight into the dark side of running serviced accommodation — and how we navigated it while keeping our team and other guests safe.

BUT… it is not all drama.

We are also giving you a first-look preview of something huge we have been building behind the scenes: Staycation Gateway — our new direct booking platform we have described (only slightly cheekily) as “the Airbnb killer.”

Launching at the end of August, this platform is designed to give control back to hosts and property owners.

🎉 As a thank-you to our loyal podcast listeners, we are inviting you to list your holiday-let completely free of charge. Just drop us a message on Instagram @secretservicedpodcast and we will send you the info — before we open it up to the public.

🎙️ The Secret Serviced Podcast is your all-access pass to the messy, magical, and often mad world of UK serviced accommodation and short-term rentals. We share the real stories — wins, losses, lessons, and what really goes on behind the booking.

📲 Click link in Bio to Subscribe to our new YouTube channel

#SecretServicedPodcast #AirbnbKiller #StaycationGateway #ServicedAccommodationUK #ShortTermRentalBusiness #PropertyPodcastUK #EtonHouseIncident #HolidayLetPlatform #AirbnbAlternatives #DirectBookingsUK #STRCommunity #BehindTheBookings #HospitalityLife #PropertyDrama #SAOperatorLife #UKHostsUnite

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This week’s episode is a juicy one…

We are back with a Sefton Place update and some hard truths about the hidden costs of development that can seriously derail your project if you are not prepared. These are the fees no one talks about — and they add up fast. 👀

We also chat about why talking to people matters more than spreadsheets, and how building real relationships has already paid dividends at Sefton.

Meanwhile, we are running a multi-million pound serviced accommodation business — and with that comes growing pains. We are making some big changes to our team structure to stay laser-focused on high-value tasks that actually move the needle. 💥

🎧 You can now watch full episodes on our brand new YouTube channel or listen on your podcast app of choice!

🎙️ About the Podcast:

The Secret Serviced Podcast lifts the lid on what it really takes to build and scale a successful UK serviced accommodation business. No fluff, no filters — just honest conversations, real numbers, and everything they do not teach you in the training courses.

📲 Follow us for more unfiltered insights: @secretservicedpodcast

▶️ Check out our new YouTube channel for behind-the-scenes content & full video episodes

🎧 Listen on the go here: https://tr.ee/wd2QnIQgxJ

#SecretServicedPodcast #ServicedAccommodation #PropertyPodcast #UKPropertyInvesting #SAOperatorLife #AirbnbBusiness #AparthotelLife #PropertyDevelopmentUK #SeftonPlace #HospitalityBusiness #STRsuccess #YouTubePodcast #SAinsights #BehindTheScenes #BuildScaleRepeat #RealEstateUnfiltered #TeamRestructure #HiddenFees #PropertyJourney #ShortTermRentalsUK

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14. Lady Of The Manor & The Grand Piano 

In this episode we talk about getting to grips with Sefton Place, vision planning for your business and the different types of finance you can use to fund a property development with little to none of your own money.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #finance

@changing_spaces_interiors

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Solicitors On The Sauce & No Going Back Now

In this episode we talk about property portfolio inspections, the conveyancing process involved in buying an Aparthotel and common pitfalls that operators fall into when looking to systemise their hospitality business.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Sleepless Panic & Signing Your Life Away

In this episode we talk about managing difficult guests, training virtual assistants and the power of networking and outting yourself out there.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team #networking

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Air Traffic Controllers & The Right Time To Buy Is NOT Always Now!

In this episode we talk about having the right service team in place to support your remotely managed holiday-let or Aparthotel, we provide some commentary on the state of the sales market right now and we provide some guidance on choosing the right #channelmanager for your hospitality business.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #va #team

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

The Toasty Indian & Unreasonable Hospitality 

In this episode we have an update on Sefton Place in #Arundel, we set the record straight on the new regulations impacting the short-stay rental industry in the UK and we talk to the amazing Rashmi Bhat.

Rashmi is a hospitality entrepreneur, hotel operator, and the founder of multiple brands including Lazy H Retreats and Reso Hospitality. She manages over 100 doors across boutique hotels and vacation rentals, and shares the behind-the-scenes of growing a hospitality empire through her brand, Toasty Indian. Rashmi is passionate about design-forward stays, unreasonable hospitality, and helping STR owners scale without burning out.

You can follow Rashmi on social media @toastyindian and be sure to check out her websites lazyhretreats.com & resohospitality.com

We also mentioned the Professional Association of Self Caterers (PASC). here is their website: https://www.pascuk.co.uk

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #strregulations #pasc

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

S******g On The Carpet & Jeremy Clarkson - We Feel Your Pain!

In this episode we have an update on Eton House and we talk about your rights to contest an unfair guest review and the planning use class designation for Aparthotels

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #guestreviews

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

20k A Month From One House & There Are 3 People In This Marriage

In this episode we talk about Airbnb's big announcement and the impact on hosts, the challenges of finding a good cleaning team, and how we earn 20k a month from one house using the luxury SA model.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #luxurysa

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Don't Sweat The Big Stuff & Brian Chesky Listens To This Podcast

In this episode we talk about our #Airbnb are taking inspiration from our vision for Staycation Gateway and the importance of self-care and time-management when you are running your own business and we have an update for you on the valuation of Eton House.

What are your self-care and mental health strategies as a small business owner? We would love to hear from you.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #staycation #revenue #planning #mentalhealth #selfcare

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Mud Huts & A Lapdance From A Golden Doodle Playing The Bagpipes 

In this episode we talk about our visit to the Shetland Islands to check up on our property management business, our demo of Breezeway to help with the systemisation fo cleaning and maintenance and the challenges we are facing with our own house move- including non-standard construction.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #breezeway #staycation #revenue #planning @breezeway.io

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Expanding Waistlines & The Green And Gold Vibe

In this episode we talk about the commercial valuation of one of our Aparthotels, the process of pre-application planning advice and our new portal for UK staycations.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenue #planning

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Savage Dogs & Running Off With Aida 

In this episode we talk with Marianna about training virtual assistants, artificial intelligence and Marianna handles tricky guest queries live on the call!

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation #revenue

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Abort Procedure & Selling Property Live On The Pod!

In this episode we talk with Lisa about our PMS U-Turn, exciting plans for our holiday-let management portal, and our plans to grow the team!

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #hostaway #ai #staycation

If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winship

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

A Big Team Effort & Making Eyes At Tom Hiddleston

In this episode we talk about switching property management software, the business strategy that underpins the purchase of our latest hotel and the development of an onboarding workflow for our Airbnb management business.

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #ai

If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winship

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Embracing AI & none of that London nonsense down 'ere!

In the first episode of Season 3 we talk about all the ground we have covered since we last recorded the pod, switching channel managers, re-branding our business, and buying 2 hotels at the same time!

Please help us spread the word with a like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #aparthotels #jurny #ai

If you are interested in taking a look at everything that @jurnyinc have to offer then you can check them out here: https://go.jurny.com/mark-winship

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Walking Like A Hunchback & Empty Nest Syndrome

In the final episode of Season 2 we talk about team meetings, the ongoing process to achieve Quality in Tourism accreditation and the real reason we are taking a break from the podcast!

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Rough Sleepers & Charging More For Haunted

After a week away from the podcast we have lots of juicy updates! We talk about trust and how that plays out in a mature market, we secure a few monster bookings, we review our stance on mid-stay cleans and Shetland Stays is picking up momentum!

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #shetland #visitshetland @emilyinproperty @ryansmith @ruairidh_mackenzie_property

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Food Review Battles & Big Red Flags

This week, as promised, we have a big update on all things Eton House and preparing for our planning appeal, we ignored our instinct about a high-maintenance guests and paid the price and we chat to our very own Marianna about getting to grips with new systems, tackling tricky guests from the other side of the world and getting creative on social media.

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #virtualassistant

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Shitty Landlords & The Death Knell For Tourism

This week we discuss our approach to finding the right type of #landlord to work with, we talk about the use of physical signage in your #holidaylet and we have an industry update about the move from the Labour government to abolish the Furnished Holiday Let tax regime in April 2025 and the impact this will have on the tourism sector.

Don't forget to like, follow and subscribe and drop us a follow over on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Blocked On Facebook & Viking Fire Festivals

This week we a change to one of our management companies and the launch of another! We share some of the ideas going in to our new digital marketing plan, we talk about using guest reveiws as an important performance measure in your business and we chat to Craig Webb from Webb Marketing about SEO and marketing for #vacationrental businesses.

You can get in touch with Craig via his website www.webbmarketing.info

We hope you enjoy the episode. Have you used any nifty content ideas on socials that have really worked? Get in touch so that we can share best practice on the pod! Send us a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #seo #marketing #shetlandislands #visitshetland @craig_webb_seo @stay.newforest

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Skinning Bambi & A Screaming Scouser

Just us this week as we discuss The New Forest Show, the confirmation that Furnished Holiday Let tax allowances will be scrapped by the new Labour government and the brilliant way our team handled abuse over the phone from a particularly irate guest.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #newforestshow @newforestshow

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Going Viral On Tik Tok & I've Got Egg On My Face

Another busy episode in which she share some positive news about record-breaking revenue, some strategy wins and our new project but unfortunately we also lament our week that has been plagued by cleaning issues. We also chat to the fabulous Jenn Boyles about all things direct bookings and building that loyal customer base for your vacation rental business.

For anybody that wants to check out more of Jenn's amazing content she is on Linkedin and Instagram as @directbookingsuccess and if you are keen to get involved in the free online Direct Booking Success Summit 8-10 October 2024 (and we strongly suggest you do!) check out directbookingsuccesssummit.com

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #bookdirect #directbookingsuccesssummit @directbookingsuccess

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Spider Woman & We're All About The Profit

Oops! Did I take it too far this time?? Caroline is too angry to speak for most of the episode and I think it might be my fault! 🫣

In this episode I shock Caroline with a surprise review, she tells us about her meeting with the locals that objected to our planning application and we talk about dynamic pricing and our little pricing experiment.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @thetownhouse.leith @chrisduckycampbell @pricelabs

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Be Like Joe & Stop Using HMO's for Serviced Accommodation

In this episode we talk about property inspections, how #servicedaccommodation can take you to some beautiful parts of the country, a new idea we are implementing as part of our direct booking strategy to cut through the noise and we have an amazing chat with a household name in our industry- Scott Weir from Pillow Partners.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality #pillowpartners @chalmerspropertyinvestments @adrian_spence @scottweirofficial @pillow_partners @pillowpartners

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

A Planning Bombshell & How Will We Pay The Bills Next Week?

This was a difficult episode to record. We hit rock bottom this week but, as hard as it is, we owe it to all of you to tell you about it. That's what this podcast is all about. The planners dropped a bombshell on Eton House, we talk to Lisa about overwhelm and fighting fires from every direction and we prepare for an overhaul of our guest communication process.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Angel Investors & Artificial Intelligence

In this jam-packed episode we talk about @justcall_io our new system for guest comms and tracking the effectiveness of sales calls, we explain our approach to raising money to fund property deals using angel investment and we chat to Na'im Payman from Zeevou.

Na'im is the founder and brainchild behind one of the leading property management systems and he is uniquely placed to comment on future trends and how new technology like #AI will shape our industry.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality @zeevou_ @naimanispayman @justcall_io

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Take Me To Church & The SA Bootcamp

In our first trial run of an outside broadcast (!!) we reflect on the @zeevou_ SA Growth Bootcamp in Cambridge at the weekend, we have news about an exciting new project to convert a chapel and warehouses to apartments and we have a chat with the amazing @davegoodfellowofficial, author of Airbnb Simplified and all-round champion of the industry!

You can check out what Dave is up to on Instagram @davegoodfellowofficial and in Facebook group- Airbnb Simplified Community. His book Airbnb Simplified is also available on Amazon and presumably in all good book stores if they are still a thing!

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality @comfyworkers @craig_webb_seo @airhostandcleanltd @henleysproperties @kascales @scottweirofficial @naimanispayman @airhostforyou @lifes2short_exeter @paulduval_gb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Business Rates Breakthrough & Just Say No To Bullies

In this episode we talk about guests demanding a refund because we prevented them from being burnt in their beds, we give some tips on saving money through business rates, Caroline gets back from testing hot tubs and drinking gin and we implement a new complaints policy.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality @hearnholdings

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Sleepless Nights & Chief Hot Tub Tester

In this episode we lament our plumbing woes, we recall another embarrassing mistake at one of our properties, we throw some energy at our direct booking strategy and we catch up with Genna on the incredibly difficult few months that she has been through and why she has been absent from the podcast.

We hope you enjoy the episode. We are looking to take the podcast on tour! So if you are a host and you don't mind giving us a bed for the night at your #holidaylet or #servicedapartment so that we can come and meet you and chat to you on the pod then please do reach out to us with a DM on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality @kingfisher_lakes_glamping @thesocialmediahotelier

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

A Chapel Conversion & Thrilling Is Bad news

In this episode we talk about a project we are looking at to convert a chapel to apartments, we take steps to make sure that we don't become another in a long line of #servicedaccommodation management companies that go bust and we start documenting our progress towards Quality in Tourism Accreditation.

We hope you enjoy the episode. If you are a host and you want us to come and chat to you AT your holiday-let and promote it on the podcast please send us a message on instagram @secretservicedpodcast

#property #podcast #vacationrentals #airbnbhosts #hospitality @hostawaycom @letsthriveproperty @acorngladeyork

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Let's All Be Kind To Each Other & A Social Media Masterclass

In this episode we have a very special guest - Paul Anderson AKA The Social Media Hotelier

If you are listening to this and you are a hospitality host who finds social media a bit of a dark art then this episode is a must listen! Paul gives us a masterclass on how to use #instagram to promote your property and your #brand.

If you want to check out Paul and all of his amazing content head on over to @thesocialmediahotelier. Paul also mentioned his new programme for hospitality called InstaBooked and he is currently offering lifetime access for an amazing 50% discount - once it's gone, it's gone! Visit https://thesocialmediahotelier.com/earlybird for more details.

What did you think of this episode? Give us a share if you got value!

#property #podcast #vacationrentals #airbnbhosts

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Divine Cheesecake & We've been hacked!

In this episode we fill you in on our trip to Barcelona for the @scale.show, we catch up with Lisa for a game of Review Roulette and she gives us the low-down on an important project she is working on for our business with @touchstaywelcome and we let you now what it's like to have all of your #Airbnb accounts hacked all at once!

What did you think of this episode? Send us a DM on instagram @secretservicedpodcast to let us know!

#propertymanagement #airbnbhack #boostly #podcast @hostawaycom @casaamalia1950 - cheesecake! @boostlyuk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Barcelona Bound & Gerri Halliwell's Highlights

In this episode we talk about onboarding new properties under management and how important it is to set realistic expectations for your landlords from the outset, we look ahead to an exciting trip to Barcelona next week and we ask the question - Hostaway- is it working??

We hope you enjoy the episode!

Don't forget to send us a DM on instagram @secretservicedpodcast to let us know what you think of the podcast so far.

#landlords #barcelona #vacationrentals #aparthotels #podcast @hostawaycom @scale.show

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

The Big Bad Wolf & Lisa's Marriage Proposal

In this episode Mark recounts his week tracking bears and wolves in mountains of Italy, Caroline gives us a run-down of her first week flying solo and she makes a brave pledge to get Booking com to sort out their financial dealings and the pair talk about their differing outlook on the routine jobs within the business!

We hope you enjoy the episode!

Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!

#vacationrentals #servicedaccommodation #maintenance #podcast @hostawaycom

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we give a run down of our visit to the #shortstaysummit in London, we talk about the stress of double bookings as we attempt to tie up loose ends with our #channelmanager switch to Hostaway, and we reflect on the entrepreneurial paradox ahead of Mark's jolly jaunt to Italy next week.

We hope you enjoy the episode!

Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!

#vacationrentals #servicedaccommodation #hospitality #podcast @hostawaycom

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we give the low down on the big switch over to our new channel manager, we reminisce about running the business from sunny Mallorca (which seems like a lifetime ago already) and we look ahead to the #shortstaysummit this week in London

We hope you enjoy the episode!

Don't forget to send us a DM on instagram @secretservicedpodcast to let us know your are out there!

#channelmanager #digitalnomad #holidayletowner #servicedaccommodation #hospitality @hostawaycom

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this packed episode we talk about changing locks (again!), we speculate about whether Booking.con are deliberately being obstructive when it comes to paying hosts their money and we celebrate the 1 year anniversary of the @netgainclub.

And we have a very special offer exclusively for our listeners that expires 24hrs after this episode goes live- listen in for more details!

Don't forget to send us a DM on instagram @secretservicedpodcast if you are enjoying the pod (Mark is feeling insecure this week!)

#booking #curveballs #hostaway #servicedaccommodation #hospitality @hostawaycom @igloohomesg

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this packed episode we talk about changing locks and changing channel managers, team training, and the art of replying to guest reviews (and how not do it!)

We also catch up with Lisa again and play our first game of Review Roulette in Season 2!

Don't forget to like, subscribe and leave us a review!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#staycation #guestreviews #hostaway #servicedaccommodation #hospitality @hostawaycom @edjproperty @cuedesk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we talk about our team outing to the Coach House in Hambledon, we prepare to launch our WhatsApp #marketing campaign, we share plans for upgraded service to our #landlord clients and we play a game of Mr and Mrs!

Don't forget to like, subscribe and leave us a review!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#team #channelmanager #hostaway #servicedaccommodation #hospitality @hostawaycom @stay.newforest @hambledon_vineyard @cuedesk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we talk about a new #aparthotel that we have taken under management and the commitment we have made to launch by the Easter weekend! We have a hilarious update on how the flooded bathroom saga played out and we talk about our plans to ditch some of our #smartlocks.

Let us know in the comments what you thought about this week's episode!

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#planning #podcast #hospitality #property #propertyinvestment

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we talk about our #techstack and our hunt for a new channel manager, we talk about our plan to take a break from the business (to make it better!) and we speak to our special guest Joanne Simcock from @airhostandcleanltd.

Quite honestly we could chat to Joanne all day- we talk about #redflags when it comes to working with landlord clients, how to manage landlord expectations and how to keep standards high when managing #servicedaccommodation at scale.

Fancy being our next guest on the podcast? Send us a DM on instagram @secretservicedpodcast

#SAmanagement #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

We talk about the implications of the Spring Budget on the holiday-let industry, we have an update on the planning application at Eton House and we speak to a very special guest all about the importance of direct bookings.

This week we welcome to the podcast the champion of the #bookdirect movement himself, Mark Simpson. Mark is the founder of @boostlyuk who educate and support hosts all over the world in their efforts to reduce their dependence on online travel agents like @airbnb to drive more #directbookings. Mark is also a renowned speaker and the author of The Book Direct Playbook. We chat all about the importance of direct bookings, how to grow and leverage your guest database to create a company with real value, and the importance of trust in hospitality.

Fancy joining us on the podcast? Send us a DM on instagram @secretservicedpodcast

If you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced then make sure you reach out!

#boostly #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

We've had another very busy week! In this episode we get rid of a cleaning team that were not performing, we line up a game-changer of a booking for Eton House and we speak to Lisa about her first two weeks working in the business.

In our next episode we have a very exciting guest joining us on the podcast to talk to us about our big hairy goal of achieving 70% direct bookings by the end of 2024- none other than the champion of the #bookdirect movement himself, Mark Simpson from @boostlyuk. Make sure you tune in next Monday to listen in to our chat all about the importance of direct bookings, the importance of trust when you are running a hospitality business and how to grow and leverage your guest database.

Fancy joining us on the podcast or maybe you have a question? Send us a DM on instagram @secretservicedpodcast

If you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced then make sure you reach out!

#boostly #podcast #hospitality #airbnb

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

We talk in-depth about the press release the government made this week with regards the upcoming clamp-down on holiday-lets in England, we have an update on how the site visit at Eton House went with the planning Case Officer and we have another edition of At Your Serviced in which we chat to Ed and Lora from EDJ Property and Hinkley Homes.

You can check out what Ed and Lora are up to over on their own Instagram accounts- @hinkleyhomes and @edjproperty

Send us a DM on instagram @secretservicedpodcast if you are an Airbnb host and you would like to come and chat with us on our next edition of At Your Serviced.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode Lisa gets a baptism of fire on her first shift with the business, we are talking about skill-based recruitment and we chat to Kim again about what to do when things go wrong with your cleaners!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In this episode we get de-listed by Booking.com, we make a big pledge to our team and we have news on that bombshell we promised in Episode 1

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In Episode 1 of Season 2 - Christmas was ruined by roof repairs and exploding boilers, Booking.com steal our money again and the team now has a new international flavour!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Happy Christmas everybody!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In another episode of At Your Serviced we chat to Cara Shardlow from Yorkshire Coast Holiday Lets. Cara operates 21 fabulous units across beautiful Whitby and Scarborough. She tells us the best and the worst things about being a short-term rental host and we play another game of Host in the Hot Seat.

Cara tell us about an amazing challenge she is doing to raise money for Young Lives Vs Cancer. You can donate to her Just Giving Page here:

https://l.facebook.com/l.php?u=https%3A%2F%2Fwww.justgiving.com%2Fpage%2Fcara-shardlow-1698787986750%3Futm_medium%3Dfundraising%26utm_content%3Dpage%252Fcara-shardlow-1698787986750%26utm_source%3DcopyLink%26utm_campaign%3Dpfp-share%26fbclid%3DIwAR1o_wjgWVaJQkFiXt-DZDVzMvMLvF3xmiPV-UT2aTo6ntWyF1sNVTh7Urk&h=AT0ZtfKSinXglZ3xOMlz6Pso54vJjt-J5Rr5J9qXlgeXw_-yN50t_9d6vEM0DpcG59ggmEkx1a2-AHJ2WYoyP_fVwI0l6Y9ChKPlDzSgmfPqVQ8XyiBDLsdKHhGreDv78o1UfVj-uOo

You can also connect with Cara at @yorkshirecoastholidaylets on Instagram or book one of her amazing properties through her website https://yorkshirecoastholidaylets.co.uk

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

In At Your Serviced, Mark and Caroline review their accommodations in Dubai.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod!

Hosted on Acast. See acast.com/privacy for more information.

Danielle is back for another round of Review Roulette and we are all introduced to Angry Danielle!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

Kim is back for another round of Better Call Kim in which she hits us with a whole tool bag of practical maintenance jobs to get on top of during the slow season!

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

In another round of At Your Serviced the team also chat to Dilip Gurung of Gurkha Stays. Dilip has an inspirational backstory and he is building a thriving serviced accommodation business over in Cardiff. You can check out what Dilip is up to and follow Gurkha stays over on instagram @gurkhastay

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Dive deep into the heartbeat of the hospitality world with Mark Winship and Caroline Winship, your hosts and the power couple behind a burgeoning empire of hotels, serviced apartments, and vacation rentals. Witness the real story, unscripted and uncensored, as they unveil the daily hustle, the surprises, and the passion that fuels their ventures. 

From nerve-wracking live reactions to fresh guest reviews in Review Roulette to the enlightening At Your Serviced chats with fellow vacation rental magnates, every episode promises a rollercoaster of emotions and insights. Laugh, cry, and learn with us- This is not just another property podcast! 

This is a candid and entertaining insight into the world of serviced accommodation, holiday-lets, vacation rentals, aparthotels, and property investment. 

Hit subscribe and join the journey where the secrets of hospitality come to life! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

Link to fire safety regulations for small paid sleeping accommodation:

https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/1147723/A_guide_to_making_your_small_paying-guest-accommodation_safe_from_fire.pdf

ABOUT THE SHOW 

Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

Better Call Kim is back and the team talk about house rules and how to enforce them.

ABOUT THE SHOW 

Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

Nikki Smith from Glasswing Stays is our first guest on At Your Serviced. You can connect with Nikki on instagram @glasswingstays, @mrandmrssmithdevelopments and @nikkismith

ABOUT THE SHOW 

Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

Link to government guide to fire safety requirements for small paying guest accommodation:

https://www.gov.uk/government/publications/making-your-small-paying-guest-accommodation-safe-from-fire

ABOUT THE SHOW 

Mark and Caroline Winship own, operate and manage serviced apartments, holiday homes and hotels across the UK. In the Secret Serviced Podcast they lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business with an entertaining day-to-day, warts 'n all account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

You can follow what we are up to over on Instagram @secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 9 Mark, Caroline and Danielle are wined and dined by a landlord client, Kim worries about miniature humans and the team threaten Booking.com with legal action over withheld payouts.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 8 the team respond to a fire evacuation event at The Madison Hotel, they try to make sense of Airbnb policy on service animals and Caroline makes plans for Jenson Button to cut the ribbon at the opening of Eton House Hotel.

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their serviced accommodation and hotels business in an entertaining account of the highs and lows of the hospitality industry

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

In Episode 7 Caroline gets emotional about leaving her teaching job after 21 years, Mark is looking at a new guest communication and support ticketing system to meet the needs of the new-look team at Gateway Accommodation, Kim is confused about how guests manage to leave their dentures behind and the search for a plumber at Eton House Hotel continues! 

ABOUT THE SHOW 

Mark and Caroline Winship lift the lid on the inner workings of their often successful hospitality business. Operating a serviced apartments, vacation rentals and hotels across the UK means there is never a dull moment! 

GETTING IN TOUCH

Please like/follow/subscribe to the podcast wherever you are listening!

Follow the podcast on Instagram @ secretservicedpodcast 

Send us a voice note or a DM on Instagram @secretservicedpodcast for your chance to appear on the pod! 

You can also follow Mark on Instagram @markdwinship 

Hosted on Acast. See acast.com/privacy for more information.

Mark and Caroline enjoy a food tour of Valencia with the marvellous Vivi from @indulgespain giving them lots of fresh enthusiasm and ideas for their own experiences project back in the UK. They are hit with something unexpected as they prepare their planning application for the new hotel and the team secure a booking for one of their properties to act as a TV set- next step Love Island! 

And Danielle is back to put them on the spot with another round of Review Roulette! 

Please like, follow and subscribe to make sure that you never miss an episode and if you are enjoying the podcast we would love for you to leave us a voice note if you have a question or just to let us know what you think of the pod so far - @secretservicedpodcast on instagram

Hosted on Acast. See acast.com/privacy for more information.

Just when it looked like things were all going to plan with the new hotel development - the plumber goes AWOL! And yet another gremlin emerges in the form of a planning permission curve ball to say nothing of the ghost that just wants a good scrub!

Kim is back to help with listener questions and Mark and Caroline tell us about the cleaner they had to let go this week.

Please like, follow and subscribe wherever you get your podcasts.

Please give us a follow over on Instagram @secretservicedpodcast and leave us a voice note if you have a question or just to let us know what you think of the pod!

Hosted on Acast. See acast.com/privacy for more information.

It's been a tough week. Mark and Caroline face a court summons and the crazy summer guests are out in force!

Danielle is back for another roll of Review Roulette - what will she have in store this time!

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We would love to hear from you - send us a DM or a voice note on instagram @secretservicedpodcast. Do you have a serviced accommodation headache or question that we can help with? Let us know for a chance to have us tackle your challenge live on the pod!

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Join Mark and Caroline has they recount the first night spent in their very own haunted hotel and a very pleasant day eating jam and chocolate in the forest! Ep 3 also sees the launch of Better Call Kim in which the team tackle access for the oldies and hot tubs!

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They also spin the wheel for the first time on Review Roulette. Listen to Danielle make them both squirm as she reminds them of the worst guest review they’ve ever had!! 

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Better Call Kim launches in episode 3! Do you have a #servicedaccommodation headache that you want our (Kim’s) help with? Send us a DM on Instagram and we will do our best to help live on the pod! 

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Please like, follow and subscribe and if you enjoyed this episode would you leave a quick review? 

You can also follow The Secret Serviced Podcast over on instagram (@sercretservicedpodcast) for updates and info on upcoming episodes. Want us to help with your serviced accommodation headaches? Send us a DM on instagram and we will do our best to help live on the podcast!

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Mark and Caroline Winship launched their serviced accommodation business just before COVID struck but through all of the challenges that the last few years have thrown at the hospitality business they have managed to grow their business and they now operate serviced apartments, holiday rentals and hotels across the country.

And now they've decided to open their doors and take you with them on their journey- revealing all the inner secrets of serviced accommodation as they go... from infuriating guest reviews to managing the launch of a new hotel, join Mark and Caroline (and special guests) and share in all of the highs and the lows, the tear-your-hair-out times and the mini-fist-pump moments that all make up the day-to-day life of running a hospitality business.

To follow their pogress, follow and subscribe to The Secret Serviced Podcast wherever you get your podcast fix.

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