Behind the Wheel: Uber UK

Episode 16: London VAT explained

Tue, 03 Mar 2026 17:54:37 GMT

In this episode host Tabraiz sits down with Andrew Brem, Uber’s UK General Manager, to break down the new VAT rules in London: why every private hire operator now charges 20% VAT on rider fares, how that affects what riders pay, how earnings are displayed in-app, how you can register for VAT and the financial support Uber is providing if you register.

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Episode 15: Improvements made on the app in 2025

Fri, 19 Dec 2025 17:53:38 GMT

In this latest episode of ‘Behind the Wheel’, driver host, Tabraiz, will be discussing improvements that were made on the Driver app in 2025. Tabraiz will be joined by Bhavika from the Driver Operations team and a London driver, Eniola.

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Episode 14: Understanding Cash trips

Thu, 23 Oct 2025 10:40:57 GMT

We're back! This episode, we’re diving straight back in to talk about cash trips on Uber. Listen to Driver Host, Tabraiz, and Driver Operations Lead, Jess Phillips, talk about taking cash trips on Uber – how it works, what to expect and what to do if someone over or under pays. Plus, in a new 'Industry news' section you'll hear from MP Sarah Coombes about the growing issue of 'ghost plates'.

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Episode 13: Tabraiz asks the tough questions on Pricing

Tue, 29 Oct 2024 13:21:10 GMT

This episode, Tabraiz is at the Uber offices in London to discuss trip pricing and the amount kept by Uber. Tabraiz asks Susannah, Head of Marketplace and Jess, Core Driver Lead if Uber will increases the prices. Stay tuned also for ‘True or False’, where Jess says it’s false that Trip Radar offers are matched to the driver that accepts the lowest price.

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Episode 12: Let’s talk Trip Radar

Fri, 13 Sep 2024 11:06:56 GMT

Tabraiz, and fellow driver Minaam chat to Head of Driver Operations, Neil McGonigle about Trip Radar, understanding how matching works and why some trips go onto Trip Radar and not others.

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Episode 11: Your top questions on Uber Pro answered

Tue, 13 Aug 2024 09:34:47 GMT

Listen to the latest episode of ‘Behind the Wheel’, where driver host Tabraiz is joined by Karolina from the Uber team to understand better Uber Pro and answer your most pressing questions. Then, Tabraiz asks ‘Does Uber pay special rates for Christmas and public holidays’, and gets answers.

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Episode 10: Why should you join GMB Union?

Tue, 09 Jul 2024 09:58:39 GMT

It’s been three years since Uber signed a recognition agreement with GMB Union, so driver host Tabraiz, asks Ali Haydor, GMB National Chair, and representative of the Southampton and Southern Region, how GMB represents and supports drivers. Then, Tabraiz asks Emma, who works in Public Policy at Uber UK, what action Uber takes on rider accounts.

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Episode 9: Boost your earnings opportunities with airport trips

Tue, 18 Jun 2024 13:53:25 GMT

Tune in to the latest episode of our ‘Behind the Wheel', where driver host, Tabraiz, is joined by Uber UK’s Natalia to discuss tips on maximising your earnings by using the different features for airport trips.

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Episode 8: General Manager, Andrew Brem, discusses ‘On Trip with Uber’

Mon, 13 May 2024 15:08:23 GMT

Listen to the new episode of ‘Behind the Wheel’ where Driver Host, Tabraiz, is live at the Manchester ‘On Trip with Uber’ event, asking drivers what they thought of the events and whether they got their questions answered. Then, Tabraiz talks to General Manager, Andrew Brem, and Head of Driver Operations, Neil McGonigle, asking what they’ve heard from drivers so far at this years’ events across the country.

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Episode 7: Why should I switch to an EV?

Thu, 11 Apr 2024 07:02:46 GMT

Driver Host, Tabraiz, asks Brit, Electrification Lead at Uber UK, and Imtiaz, EV driver with over 14,000 trips, on why he should switch from his hybrid vehicle to an electric vehicle driving with Uber. Find out about the cost savings of driving in an EV, as well as the ways Uber can support drivers in finding the perfect EV for them and making the switch.

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Episode 6: Understanding Account Holds & Deactivations

Thu, 07 Mar 2024 16:37:20 GMT

You wanted more clarity on account holds and deactivations of Driver accounts. Listen to Bex, Head of Community Operations explain why a driver’s account may be put on hold or permanently deactivated, and what tools Uber uses to investigate safety complaints on the app.

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Episode 5: How to increase your earnings opportunities

Tue, 06 Feb 2024 10:00:30 GMT

This episode, we’re taking on a topic we know is especially important to you; earnings. Listen to Driver Host, Tabraiz, and Head of Driver Operations, Neil McGonigle, discuss his tips on improving your earning opportunity, by thinking about where, when and what you drive. Plus, in ‘True or False’, Neil answers whether Uber uses fake surge and Tabraiz shares the story of a driver going above and beyond in Uber Kindness.

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Episode 4: Compliments & Uber Kindness

Thu, 11 Jan 2024 10:04:49 GMT

Driver Host Tabraiz, discusses the relaunch of Compliments badges with Karolina from the Driver Engagement team. You’ll also learn more about the Uber Kindness programme and hear some of the best drivers’ stories we received.

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Episode 3: 'Breakdown of amount kept by Uber’

Tue, 05 Dec 2023 16:26:31 GMT

Tabraiz is joined by Antoine and Jess to talk about the launch of the new page in drivers' Weekly Earnings Statement: ‘Breakdown of amount kept by Uber’.

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Episode 2: Mapping and Navigation

Thu, 09 Nov 2023 10:12:50 GMT

Tabraiz is joined by Roy to discuss mapping and the recent changes we made based on the feedback we receive.

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Episode 1: Star Ratings

Mon, 09 Oct 2023 15:07:25 GMT

Driver Tabraiz is joined by Jess to talk about why Star Ratings are important and what we’re doing to improve the system and make it fairer for you.

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