WTF! Walk The Floors Podcast- All Things Hospitality Training

The "extra" Mile for Hospitality (with Cristian Longo)

Thu, 12 Dec 2024 15:40:06 GMT

In this episode, we explore a game-changing app shaking up the hospitality industry—EXTRA! Created by Cristina Longo from Link Hospitality.

Discover how this on-demand staffing app is helping hoteliers and restaurants fill positions instantly, allowing them to manage staffing needs with just a tap.

Tune in to learn how EXTRA is transforming the future of hospitality staffing!"

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Cristian Longo https://www.linkedin.com/in/cristian-longo-6848a323

Company https://linkhospitalitycorp.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Gratitude at work (with Brian Proctor)

Wed, 27 Nov 2024 17:18:45 GMT

Gratitude is a leadership superpower. In our latest episode, we dive into how fostering a culture of appreciation transforms team dynamics, boosts morale, and elevates productivity. From simple acts of recognition to embedding gratitude in daily routines, discover practical tips to make gratitude a game-changer in your workplace!

Special Thanks to Brian Proctor for bringing his perspective into the conversation.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Brian Proctor https://www.linkedin.com/in/brianproctor/

Company https://www.leedshospitalitygroup.com/

Podcast https://www.linkedin.com/company/tuesday-s-thanks/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Breast Cancer Awareness (with Ira Green)

Thu, 14 Nov 2024 15:14:29 GMT

What a breath of fresh air! In this episode, we're thrilled to welcome Ira Green, founder of Freedom Natural, to share her inspiring journey from battling breast cancer to becoming a passionate advocate for clean, natural products.

Ira's story highlights the importance of what we put on our bodies, not just in them, and how her personal quest for a safe, effective alternative to conventional products led to the creation of Freedom Natural.

Tune in to hear how Ira's all-natural, sustainably sourced products are not only transforming personal care but also making waves in the hospitality industry, one healthy, fresh armpit at a time!

To learn more about Freedom Natural's products visit their website at https://freedomdeodorant.com

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Spooky Hotel Stories (Halloween Special)

Thu, 31 Oct 2024 14:12:33 GMT

Get ready for chills in this episode! We’re diving into the eerie side of hospitality with spooky hotel tales that will make you think twice before turning off the lights.

From ghostly encounters to unexplained phenomena, tune in if you dare!" 👻🕯️ #SpookyStories #HotelHaunts

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

A look back to the summer Olympics

Thu, 17 Oct 2024 14:11:06 GMT

WTF Episode #142 - A look back to the summer Olympics

This episode provides a unique perspective on the recent Summer Olympics through the lens of the hospitality industry, revealing key insights into creating exceptional guest experiences and fostering teamwork.

Just as Olympic athletes demonstrate focus, resilience, and excellence in their performances, hospitality teams can mirror these qualities to deliver memorable service.

For example, the precision and coordination seen in synchronized swimming or relay races reflect the seamless collaboration required among hotel staff to ensure flawless event execution.

We also delve into the importance of adapting under pressure, much like how athletes adjust their strategies in real-time, illustrating how hospitality professionals can respond to unexpected guest needs with agility and grace.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

When Hospitality Meets Residential (with Rebecca Stewart)

Thu, 03 Oct 2024 14:09:35 GMT

In this episode, our guest speaker, Rebecca Stewart, Founder and CEO of VIP Nannies Inc., shares her expertise on delivering high-end hospitality in residential settings through household staffing.

Rebecca enlightens us on how personalized, professional household staff can bring the luxury and exceptional service of high-end hospitality to private homes. By employing skilled and dedicated staff, homeowners can enjoy a seamless and elevated living experience, akin to staying in a five-star hotel, right in the comfort of their own residences.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Building Hospitable Passion

Thu, 05 Sep 2024 14:05:51 GMT

In our latest podcast episode, we dive into Building Hospitable Passion. Discover how leaders can model genuine care, empower employees, and keep the passion for hospitality alive. Tune in to learn how to elevate guest experiences and inspire your team!

Listen now to stay ahead in the hospitality industry!

Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Setting the Bar During Orientation

Thu, 22 Aug 2024 14:04:23 GMT

WTF Episode #138 - Setting the Bar During Orientation

In our latest podcast episode, we delve into making orientation an engaging and impactful experience for new hires. Tune in to learn how to set the bar high from day one and ensure a memorable and inspiring start!

Tune in to discover how to make orientation an unforgettable experience!

Listen now to stay ahead in the hospitality industry!

Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Bringing Your Brand’s Vision and Core Values into Daily Steps of Service

Thu, 08 Aug 2024 14:02:35 GMT

In our latest podcast episode, we covered how to integrate your brand's vision and core values into daily service:

1. Visual Reminders: Use workplace visuals and regular team discussions to highlight the brand’s vision and values.

2. Training and Development: Offer training that ties back to the brand’s mission and reward employees who exemplify these values.

3. Performance Reviews: Incorporate brand values into performance reviews to ensure alignment and accountability.

Listen now to stay ahead in the hospitality industry!

Listen to our podcast on any major platform & follow us on YouTube!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

A look at Hospitality through Kevin Carey's eyes

Thu, 25 Jul 2024 10:23:39 GMT

In a recent interview, Kevin Carey, Interim President & CEO of the American Hotel & Lodging Association (AHLA), shared insights on his background and vision for the association.

He emphasized the need for hoteliers to adapt to changing consumer preferences.

Kevin highlighted AHLA's sustainability initiatives and how the association is engaging emerging leaders through mentorship, networking opportunities, and leadership training.

He shared an anecdote about the importance of management staying connected with daily operations to ensure efficiency and staff morale. Kevin's leadership approach is rooted in innovation, inclusivity, and a commitment to advocacy and sustainability.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Summer Disruptors in the Hospitality Industry (summer special)

Thu, 18 Jul 2024 10:14:50 GMT

As the summer season begins, the hospitality industry faces unique challenges and opportunities. In this episode, we'll explore key disruptions during this dynamic period:

Seasonal Staffing Challenges: Increased demand for leisure travel leads to staffing shortages, impacting service levels and operational efficiency.

Intensified Market Competition: Fierce competition for tourists requires effective marketing, unique offerings, and strategic partnerships to stand out.

Elevated Customer Service Expectations: Summer guests expect high-quality service and experiences, demanding efficient operations and well-trained staff.

Join us to learn how to navigate these seasonal disruptions and deliver exceptional guest experiences. Listen now to stay ahead in the hospitality industry!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Contactless Technology, the hero in Hospitality summer months

Thu, 11 Jul 2024 10:07:27 GMT

In this episode, Michele Kline and Stephanie Leger discussed the adoption of contactless technology at a Florida beachfront resort during the busy summer months. The resort implemented mobile check-ins, digital room keys, and enhanced cleaning protocols to improve safety and convenience. However, they faced technical glitches, user unfamiliarity, and insufficient staff training, decreasing guest satisfaction and negative reviews.

To resolve these issues, the resort upgraded its server infrastructure, provided guest education through instructional videos, enhanced staff training, and established a quality control team for cleaning protocols. These measures aimed to improve the guest experience and fully leverage contactless technology during peak travel seasons.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Fourth of July in Hospitality

Thu, 04 Jul 2024 13:00:00 GMT

HAPPY INDEPENDENCE DAY EVERYONE! The Fourth of July presents several unique challenges for the hospitality industry due to the nature of the holiday and associated festivities. On this episode, Michele Kline and Stephanie Leger discuss some ways in which the challenges brought to hotels by this special celebratory day can be tackled. From increased demand and supply chain disruptions, to safety and security concerns, and weather-related issues, this episode will enlighten you to think outside the box.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Wellness Tourism (Summer Special)

Thu, 27 Jun 2024 13:31:14 GMT

Wellness tourism focuses on promoting health and well-being through travel experiences. This trend is particularly prominent during the summer months when people are looking to rejuvenate and unwind. Here are some key aspects of wellness tourism: * Yoga and Meditation Retreats and Classes * Spa and Wellness Facilities * Healthy Dining Options * Outdoor Activities.

By implementing the tips in this episode, you can align with your guests' growing interest in self-care and a healthier lifestyle.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Sustainable Practices in Hospitality (Summer Special)

Thu, 20 Jun 2024 14:25:19 GMT

Sustainability has become a cornerstone of modern hospitality, driven by increased awareness of environmental issues and consumer demand for eco-friendly options.

During the summer, when tourism peaks and resource consumption rises, hotels and resorts are taking proactive steps to minimize their environmental impact. This includes reducing single-use plastics, conserving water and energy, sourcing locally and why not... community engagement!

In this episode, Michele Kline & Stephanie Leger provide tips to go through the summer season successfully.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Celebrating Father's Day in Hospitality

Thu, 13 Jun 2024 14:08:44 GMT

The hospitality industry is notorious for its extended and unpredictable working hours. This throws a unique set of challenges into the mix for fathers. And we talk about Moms a lot, but today is all about the epic Dads that make our industry work.

Late evenings, weekend shifts, and working during holidays become the norm, often resulting in the sacrifice of essential family time… How do our leaders do it?

This heart-warming conversation with Tony Tricase (Mohegan Casino Las Vegas) and Eduardo Duran (Insight Hospitality Solutions) is packed with tips.

Listen to our podcast on any major platform & follow us on YouTube! hashtag#wtfwalkthefloors hashtag#hospitalityindustry hashtag#leavershipdevelopment hashtag#hotels

Follow Our Guest

Tony Tricase, https://www.linkedin.com/in/anthonytricase

Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Employee Benefits the Hospitality Way (with Hector Cervantes)

Thu, 06 Jun 2024 14:04:15 GMT

It's crucial to provide services to the hospitality industry while adhering to its unique demands and standards. By catering to these specific needs:

> Enhanced Customer Experience: Aligning with industry standards ensures better guest experiences, fostering satisfaction and loyalty.

> Maintaining Reputation: Adhering to expectations demonstrates professionalism and reliability, bolstering your reputation.

> Operational Efficiency: Following industry-specific guidelines optimizes operations for efficiency and safety, reducing risks.

> Partnership Opportunities: Meeting standards makes you a preferred partner for hotels and restaurants, opening collaboration and growth opportunities.

> Legal Compliance: Adhering to guidelines helps you avoid legal issues and maintain regulatory compliance.

> Adaptation to Trends: Understanding and meeting industry expectations keeps you ahead of trends and adapts your services to evolving needs.

On this episode, Michele Kline and Stephanie Leger had a conversation with Hector Cervantes from Cragin & Pike, who serves the hospitality industry by exploring employee benefits that make sense! He enlightens us on how to drive our industry's specific needs.

Follow Our Guest

Hector Cervantes https://www.linkedin.com/in/imhectorcervantes

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Bridging the Gap Between Standards & Improvement (Part II)

Thu, 30 May 2024 13:49:32 GMT

In this episode, Michele Kline and Stephanie Leger delve into the crucial process of bridging the gap between evaluating and enhancing standards in hotels and restaurants.

We present a comprehensive blueprint designed to systematically upgrade industry standards. This involves a careful analysis of Capital Expenditure (CAPEX), effective budget management, ensuring consistency across services, and fostering better communication within the industry network.

By integrating these key elements, businesses can not only assess their current performance but also implement strategic improvements. Tune in to discover actionable insights and practical advice on elevating the hospitality experience.

Whether you're a seasoned industry professional or just curious about the inner workings of hospitality management, this episode promises valuable perspectives to help propel businesses forward. Join us in exploring these dynamic strategies for success!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Bridging the Gap Between Standards Audits & Improvement (Part I)

Thu, 23 May 2024 13:45:33 GMT

The hospitality industry is constantly evolving, and bridging the gap between measuring hotel or restaurant standards and taking steps towards improvement is crucial.

On this episode, Michele Kline and Stephanie Leger bring to light some comprehensive ways in which to integrate assessment, feedback, and action as key drivers for success.

Let's discuss the structured plan to achieve this and share your thoughts on the latest trends in hospitality management below.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Service Culture (with David Salcfas)

Thu, 16 May 2024 13:40:51 GMT

Welcome to our exclusive podcast episode featuring David Salcfas, the General Manager of the renowned New York Hard Rock Hotel, as our esteemed guest speaker!

Join Michele Kline and Stephanie Leger and David Salcfas shares captivating insights into the intricacies of fostering a strong service culture within the hospitality industry. Discover innovative methods employed at the Hard Rock Hotel to spread service culture creatively, and gain valuable tips on becoming an empathetic leader and genuine connector.

David's wealth of experience and passion for hospitality shine through as he discusses how to inspire and motivate teams to deliver exceptional guest experiences.

Whether you're a seasoned hotelier, aspiring leader, or simply curious about the secrets behind outstanding service, this episode promises to be both enlightening and inspiring. Tune in to uncover the keys to cultivating a thriving service culture from someone at the forefront of hospitality excellence. Subscribe now to our podcast—you won't want to miss this engaging conversation with David Salcfas!

Follow guest

David Salcfas https://www.linkedin.com/in/davidsalcfas

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Motherhood in Hospitality - Mother's Day Special

Thu, 16 May 2024 13:36:32 GMT

Step into the world of motherhood with our latest podcast episode, where we explore the beautiful yet complex journey of being a mom.

Join Michele Kline and Stephanie Leger as they delve into the challenges faced by women due to societal pressures, workplace demands, and personal expectations within the context of family life.

In this episode, they had the pleasure of hosting two incredible guests, Melissa Aarskaug and Lauryn Reynolds, who bring their firsthand experiences and expert insights to the table.

Together, they highlight the unique dynamics of balancing motherhood with a career in hospitality—an industry that thrives on personal interactions. We uncover strategies for managing the anxieties and guilt that often accompany this juggling act, especially for new moms.

While experts suggest that "having it all" may not be feasible, we believe that with effective organization and a supportive network, women can achieve remarkable success in both realms. It's about making intentional choices and finding our voice amidst the chaos. Together, let's challenge traditional notions of motherhood and embrace the messy, authentic realities that make this journey so profound.

Guests

Melissa Aarskaug https://www.linkedin.com/in/melissa-aarskaug

Lauryn Reynolds https://www.linkedin.com/in/lauryn-reynolds-301883120

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Check it before you wreck it (Hotel Inspection)

Thu, 02 May 2024 12:25:28 GMT

Join Michele Kline & Stephanie Leger for an engaging podcast episode where they delve into the intriguing world of hotel inspections! In this latest episode, they'll take you behind the scenes of a recent inspection, sharing invaluable insights and tools that ensure top-notch guest experiences. From the mantra "Check yourself before u wreck yourself" to the innovative use of technology, meticulous signage, impeccably styled employee uniforms, and more, we explore the key elements that make or break a hotel's reputation. Whether you're a hospitality professional, a curious traveler, or simply interested in the inner workings of the industry, this episode promises eye-opening discussions and practical takeaways. T

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

When a Restaurant Experience Turns Bad (Part II)

Thu, 25 Apr 2024 13:05:50 GMT

In the realm of hospitality, where every detail contributes to the guest experience, the trifecta of ambiance, communication, and service quality reigns supreme.

From the moment guests step through the doors of a restaurant, they expect a seamless journey characterized by attentive service, transparent billing processes, and a dining experience tailored to their needs.

However, a misstep in any of these areas can quickly sour the experience, leaving patrons disillusioned and tarnishing the restaurant's reputation. Billing discrepancies, failure to accommodate special requests, inconsistency in service standards, and negative interactions with staff members all have the potential to mar an otherwise delightful dining outing.

Therefore, it is imperative for restaurants to prioritize guest satisfaction, swiftly addressing any issues that arise to safeguard their reputation and foster a culture of excellence.

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LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Training Back of the House Team Members in Customer Service

Thu, 18 Apr 2024 12:55:41 GMT

In the bustling world of hospitality, where the success of a business hinges on the seamless orchestration of front-of-the-house and back-of-the-house operations, clear communication channels serve as the lifeblood of efficiency and customer satisfaction.

By establishing transparent pathways for dialogue between these two crucial realms, businesses can navigate challenges with finesse and cultivate an environment conducive to exceptional service.

Moreover, instilling a profound understanding of the direct impact of their roles on the overall customer experience empowers back-of-the-house staff to elevate their performance beyond the confines of their kitchen or workspace.

Through regular training, feedback, and recognition, businesses can nurture a culture of excellence, ensuring that every member of the team is motivated and equipped to deliver nothing short of excellence in customer service.

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Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

When a Restaurant Experience Turns Bad

Thu, 11 Apr 2024 15:23:36 GMT

The latest trends show that a restaurant experience can go bad due to poor service, subpar food quality, cleanliness issues, and lackluster ambiance. In our latest episode, Michele Kline and Stephanie Leger delve into the reasons behind these trends and how they can be avoided.

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LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Marketing in Hospitality (with Susan Barry at Hive Marketing)

Thu, 04 Apr 2024 12:47:08 GMT

On this episode, Susan Barry, from Hive Marketing walks co-hosts Michele Kline and Stephanie Leger through an outside of the box way of looking at marketing in the hospitality industry. In which ways are you thinking outside of the box when it comes to marketing solutions?

Guest

Susan Barry https://www.linkedin.com/in/susandbarry/

Hive Marketing https://www.hive-marketing.com/

Top Floor https://www.topfloorpodcast.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Train Back of the House Team Member on Hospitality Customer Service

Thu, 28 Mar 2024 13:14:17 GMT

Training back-of-the-house hospitality professionals on customer service is crucial for the success of any establishment. From kitchen staff to housekeeping, each role plays a vital part in creating a positive guest experience. Tailored training programs that recognize their unique responsibilities are essential. It's important to understand the specific needs and challenges that back-of-the-house staff face regarding customer interactions. By providing them with the necessary tools and skills, we can ensure that they are equipped to deliver exceptional service every time.

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LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Inspection Secrets: Deep Dive Back of House

Thu, 21 Mar 2024 13:48:07 GMT

Michele Kline and Stephanie Leger share tips and tricks related to hotel back-of-the-house inspections.

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LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy)

Thu, 14 Mar 2024 14:27:52 GMT

In this episode, we are joined by Khaled Koubaa, Founder of At Worthy, who uncovered an intriguing new method for rating hotels based on their digital transformation efforts. As we all know, technology is the future and it seems like that future is already here. It's fascinating to see how hotels are embracing digital transformation and utilizing technology to enhance their guest experience. Check out the episode to learn more!

Guest

Khaled Koubaa https://www.linkedin.com/in/koubaak/

At Worthy https://www.atworthy.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

International Women's Day in Hospitality

Thu, 07 Mar 2024 14:11:20 GMT

As we celebrate International Women's Day, it's important to recognize that the latest trends hold different meanings for professional women, and they vary based on their unique experiences. From breaking glass ceilings to championing diversity and inclusion, there are common themes that unite us all.

What does International Women's Day mean to you as a professional woman? Let's continue to empower each other and drive positive change!

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LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Tips for a successful Hotel Inspection

Thu, 29 Feb 2024 11:25:56 GMT

Hotels are a complex business that requires round-the-clock operation and coordination among team members from various backgrounds and generations. So, how can we ensure that everyone is on the same page? One key area to focus on is the Front of the House. When inspecting this area, keep an eye out for key indicators of success, such as cleanliness, organization, and a welcoming atmosphere. By prioritizing these aspects, we can create a cohesive team that works towards a common goal.

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Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Technology vs Clipboards (with Adam Tuttle at Yipy

Thu, 22 Feb 2024 15:28:21 GMT

Join Michele Kline & Stephanie Leger to witness the ultimate battle between hospitality technology and clipboards. Who will come out on top? Our bet is on Yipy, the digital platform that's revolutionizing the inspection process.

A special thanks to Adam Tuttle for sharing his expertise on how technology can enhance the inspection experience.

Let's embrace the future and say goodbye to those good old clipboards!

Guest

Adam Tuttle https://www.linkedin.com/in/adam-tuttle-138a8967/

Yipy https://yipy.io/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

How to build successful Food & Beverage Operations Inspections (With Cheri Roberts)

Thu, 15 Feb 2024 15:31:16 GMT

In the latest episode of our "Inspection Secrets" series, Michele Kline and Stephanie Leger had the pleasure of connecting with Cheri Roberts, Vice President at Kline Hospitality, to discuss her extensive experience in Food & Beverage operations. During the episode, Cheri shared valuable tips she's collected throughout her career in the industry, highlighting the importance of inspections and the secrets to creating successful training programs. Whether you're a seasoned professional or just starting out in the field, this episode is a must-watch for anyone looking to improve their skills and knowledge in Food & Beverage operations. Check out the full episode now to learn from one of the best in the business!

Guest

Cheri Roberts https://www.linkedin.com/in/cheri-roberts-a7a49116b/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Luxury Service in Hospitality (part 3)

Thu, 08 Feb 2024 14:05:23 GMT

This week on our luxury service series, we dive into the intersection of sustainability and health & wellness in the hospitality industry. Our panel of hospitality experts shed light on how luxury hospitality services are incorporating sustainable practices without compromising on the expectations of high-end clients.

We also explore notable examples of eco-friendly initiatives within luxury hospitality and the latest trends in luxury wellness services gaining popularity.

Brought to you by:

Michèle C. Kline, Kline Hospitality

Stephanie Leger, First Rate Hospitality

Erika Solano, MBA

George Polyard, CCXP

Jason O. Raimondi, M.A.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Luxury Service in Hospitality (part 2)

Thu, 01 Feb 2024 20:22:01 GMT

On this second part of our luxury service series, we explore how to customize the guest experience to each individual, we look into partnerships and collaborations and more.

What strategies are being employed to create a more personalized and exclusive stay for high-end clientele?

How are luxury hospitality services collaborating with other high-end brands to enhance the overall guest experience?

Erika Solano, MBA, Stephanie Leger, Jason O. Raimondi, M.A.. and George Polyard, CCXP & Michèle C. Kline share examples of successful collaborations within the luxury hospitality industry.

This is a 3-part episode. Enjoy and stay tuned for part 3.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Luxury Service in Hospitality (part 1)

Thu, 25 Jan 2024 19:31:02 GMT

What luxury trend in hospitality do you wish to see end in 2023? What trends do you anticipate emerging in luxury hospitality in 2024? This episode unfolds an enlightening conversation with hospitality experts Michele Kline, Stephanie Leger, Jason O. Raimondi, M.A., George Polyard, CCXP and Erika Solano, MBA.

Adding to this topic, we discussed technology. Our panel helped answer the following questions:

How is #technology shaping the delivery of luxury services in the #hospitality industry?

Are there any specific technological #innovations that are enhancing the luxury #guestexperience ?

This is a 3-part episode. Enjoy and stay tuned for the upcoming 2 episodes.

Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Enhancing Personal Guest Experiences In Hospitality

Thu, 18 Jan 2024 12:00:20 GMT

Tips and tricks to enhance the guest experience? Michele Kline and Stephanie Leger got them. Tune into this episode to hear more about what's cool, what can be repurposed, and what's coming!

Listen to our podcast on any major platform & follow us on YouTube! #wtfwalkthefloors #hospitalityindustry

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Leaders Creating Connections

Thu, 11 Jan 2024 15:48:01 GMT

Why are connections so important? Because people want to feel seen! In this episode, Michele Kline and Stephanie Leger highlight the transitions we go through as leaders. Enjoy!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Don't Make 2024 the Same Ole Year in Hospitality

Thu, 04 Jan 2024 18:00:43 GMT

What can we do differently this year? How can we move the needle far and beyond the imaginable? Kick off the year with another episode of WTF! Walk The Floors with co-hosts Michele Kline and Stephanie Leger

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

The "Right" Attitude for Hospitality

Thu, 28 Dec 2023 17:58:38 GMT

On this episode, Michele Kline and Stephanie Leger delve into the significance of mindset in our industry.

Did you know that studies reveal being happy can increase your productivity by 20%? A positive attitude can also enhance your reputation in the office, making you a go-to person for advice and help.

Tune in to learn more about the power of attitude and hear some stories to go along with it.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Bringing Hospitality to the Retail Experience

Thu, 21 Dec 2023 17:56:55 GMT

Yes, you read it right. We are focusing on the retail space. You're welcome!

In this episode, Stephanie Leger & Michele Kline discuss the many ways the brick & mortar retail space leaves valuable opportunities to create great experiences for consumers on the table.

From what those opportunities are to tips on how to tackle them, this episode has it all.

What is driving you away from shopping in person?

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

The Power of Influence in Hospitality

Thu, 14 Dec 2023 17:55:05 GMT

How do we connect influence with hospitality?

What is the power of influence? How do we connect influence with hospitality? And so much more, Michele Kline and Stephanie Leger provide leadership tips that help leaders move team members to action.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Ways To Enhance Your Hospitality Training

Thu, 07 Dec 2023 17:52:48 GMT

In this episode, Michele Kline and Stephanie Leger discuss all the things that we can do to enhance our knowledge of the hospitality industry.

Packed with tips and ideas on what #Leaders can learn other than what they are being trained on while on the job and the importance of using breaks to focus on personal & professional growth.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Hosted on Acast. See acast.com/privacy for more information.

Digital Transformation in the Hospitality World (Guest Are Morch)

Tue, 28 Nov 2023 15:00:00 GMT

What is digital transformation? On this episode, #digitaltransformation coach Are Morch shares a very different perspective on this topic with hosts Stephanie Leger & Michele Kline.

What if we started looking at technology from a human perspective?

#wtfwalkthefloors #hospitalityindustry #dei #leadershipdevelopment

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Winter Travel WHOA Predictions

Tue, 21 Nov 2023 15:00:00 GMT

As the winter season approaches, Stephanie Leger and Michele Kline share tips and tricks to prepare your team for success.

How are you preparing for this winter season? Any tricks you can share?... Do you know where your snowblower is??? (lol)

PS: if this job doesn't work out for Stephanie, she can definitely explore becoming a weather news broadcaster.

#wtfwalkthefloors #hospitalityindustry #leavershipdevelopment #hotels

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Inspiring the Hospitality Industry 100 times over

Tue, 14 Nov 2023 15:00:00 GMT

Yes! This is not a typo! We have recorded 100 episodes so far. We have inspired you 100 times. We have been on the same page 100 times. We have shared stories 100 times.

Launching a successful podcast takes more than a microphone and the courage to hit record. In this episode, Stephanie Leger & Michele Kline share their favorite episode stories as well as some spicy behind-the-scenes secrets.

What was your favorite episode? (comment below).

#wtfwalkthefloors #hospitalityindustry #leadershipdevelopment #hospitality #hotels

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

"Corporate slavery, in hospitality" is there such a thing?

Wed, 08 Nov 2023 13:19:01 GMT

What is corporate slavery in hospitality? It is a metaphor, of course. So, metaphorically speaking, is there such a thing as “corporate slavery”? In this episode, Stephanie Leger & Michele Kline address this matter.

Have you ever worked for an organization where you felt you were JUST a number? (comment below; we want to hear from you).

If you want to explore how to break these bad habits, be sure to reach out.

#wtfwalkthefloors #hospitalityindustry #hospitality #leadership #leadershipdevelopment #quality #service

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality inclusivity can go a long way

Wed, 01 Nov 2023 14:14:00 GMT

We recognize National Disability Employment Awareness Month #NDEAM each October to commemorate the many contributions of people with disabilities to America's workplaces and economy.

In this episode, Michele Kline & Stephanie Leger had 2 very special guests, Sarah Naumann & Amanda Shojaee, founders of In Good Company. They are a superpower duo who are focused on building a community of educated managers and supervisors to realize the value-add of employees with disabilities on their teams.

Creating awareness is key; taking action is power!

Guest Links

In Good Company: https://community.igcwithus.com/

Sarah Naumann https://www.linkedin.com/in/sarah-naumann/

Amanda Shojaee https://www.linkedin.com/in/amanda-shojaee/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Solo Travel Safety, sharing Hospitality Tricks

Tue, 24 Oct 2023 15:00:00 GMT

There are many things we ignore as frequent travelers, especially if a female travels alone (sad we even have to say this).

In this episode, Stephanie Leger and Michele Kline focus on providing our audience with tips and tricks to travel safely.

Stephanie recently published an article on Hertelier. To access the publication, use the link below.

https://www.hertelier.com/post/essential-safety-tips-for-solo-female-travelers

#wtfwalkthefloors #hospitality #travel

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Leading with Emotional Intelligence in the Hospitality Industry

Tue, 17 Oct 2023 15:00:00 GMT

What is Emotional Intelligence? Why is Emotional Intelligence critical in hospitality? This and a lot more is covered in this episode.

Michele Kline and Stephanie Leger enlighten us with tips to apply, teach and best use Emotional Intelligence in the workplace. And why not, with your personal relationships?

Listen to our podcast on any major platform & follow us on YouTube!

#wtfwalkthefloors #hospitalityindustry #emotionalintelligence #eq #ei

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Driving Culture Change in Hospitality

Tue, 10 Oct 2023 15:00:00 GMT

What does culture change exactly mean? When is culture change needed?

In this episode, Michele Kline and Stephanie Leger share their views on effectively driving organizational culture change at all levels.

Tune in on any podcast platform and follow us on YouTube.

#hospitalityindustry #wtfwalkthefloors #workplaceculture #culture #workhappy

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Budget Season

Wed, 04 Oct 2023 12:00:00 GMT

What is budget season?.. You might think: "It's the most cringe time of the year!"

Why is it essential to make notes during the year instead of the last minute? In this episode, Stephanie Leger and Michele Kline provide tips for success during budget season.

Follow us on any podcast platform and YouTube and learn more about our industry, organizational behavior and the opportunities leaders leave on the table when they manage from behind a desk.

#hospitalityindustry #wtfwalkthefloors

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hotel Systems Down

Mon, 02 Oct 2023 14:51:00 GMT

As technology makes our operations easier, have you stopped and thought if you have a well-ironed process for when systems go down?

In this episode, Stephanie Leger and Micheke Kline discuss what to do when systems go down and why training backup plans are essential to review frequently.

Want to learn how to be more proactive? Tune into this episode on any podcast platform and follow us on YouTube.

#wtfwalkthefloors #hospitalityindustry #systems

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

How Hedging Words Can Affect Your Communication In Hospitality

Tue, 19 Sep 2023 12:00:00 GMT

What are hedging words? Why is it essential to avoid them? How can we avoid the use of hedging words? In this episode, communication expert Michele Kline, with co-host Stephanie Leger, shares the benefits of reframing your communication and teaching your team to drop some commonly used terms to increase guest and team member engagement.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hotel Room Ideas To WOW

Tue, 12 Sep 2023 16:52:53 GMT

If you are a hotelier and need a little help in this department, listen to this episode where guest experience legend Stephanie Leger and cohost Michele Kline share tips and tricks and all there is to know about room amenities.

They review the following questions: What are the new trends and outdated trends? When to update your room amenities? How can you update when on a budget?

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Benefits of Networking in Hospitality

Mon, 11 Sep 2023 20:00:00 GMT

What is considered networking? Why is networking important in hospitality? How can we excel at it? After many years of business-related events, Michele Kline & Stephanie Leger bring the topic of networking to the forefront.

This episode highlights the importance of building a widely diverse net and includes information and clarification. It is never too soon or too late to elevate your networking game!

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Converting OTA bookers to direct one in the hotel industry (Guest Sevket Seyalioglu)

Sun, 10 Sep 2023 22:52:00 GMT

Introducing Directful, a powerful all-in-one communication tool.

Directful’s ai-automated messaging dashboard lets you connect with guests before, during, and after their stay. An enlightening episode that showcases a revenue-generating trend that makes financial sense.

Five-time OTA builder Sevket Seyalioglu, founder of Directful, gave hosts Michele Kline and Stephanie Leger an overview of the solution and insight into how this experience influenced his understanding of the challenges hotels faced, resulting in the birth of this solution.

Limited access to OTA guest data is a common issue; Directful has found a way to overcome this challenge.

Guest Information

Website https://directful.com/

Sevket Seyalioglu https://www.linkedin.com/in/sseyalioglu/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Appealing to the Senses in Hotels

Mon, 21 Aug 2023 12:00:00 GMT

What are "hospitality sensory experiences"? In this episode, guest experience guru Stephanie Leger and Co-host Michele Kline enlighten our audience with the answer to this question and also explains why sensory experiences are so meaningful in service.

Lastly, Stephanie closes with tips on how to create memorable moments strategically.

#hospitalityindustry #wtfwalkthefloors #sensory

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Successful Leadership in Hospitality

Tue, 15 Aug 2023 22:22:14 GMT

Relationship building is critical to becoming a successful leader.

In this episode, Leadership & Performance coach Michele Kline with co-host Stephanie Leger shares insight into the importance of building solid relationships while leading in the hospitality industry.

In Michele's opinion, relationships are the glue that holds team members together.

#hospitalityindustry #wtfwalkthefloors #leadership

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Summer Recap

Tue, 08 Aug 2023 23:55:03 GMT

We are officially back! Summer shenanigans required hosts, Michele Kline and Stephanie Leger to spend some time away from our audience.

This episode provides insight into what has been happening with WTF! Walk The Floors - All Things Hospitality Training during the summer.

We unveil it all, from resort audits across the country and training facilitation to the areas of opportunity and trends we have seen in the past few months.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Hospitality Show Mash-Up

Wed, 02 Aug 2023 17:00:03 GMT

The Hospitality Show Mash-Up! Check out our recent experience in Las Vegas.

Special Thanks To:

#wtfwalkthefloors #hospitalityindustry

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

React Mobile At The Hospitality Show (Guest Riley Eller)

Wed, 02 Aug 2023 16:56:08 GMT

Special episode with inspiring Chief Technology Officer Riley Eller. Riley shared with hosts Michele Kline and Stephanie Leger the story behind the brand and how their solution was born.

Unfortunately, sometimes bad things happen to good people. From medical emergencies to harassment and assault, team members can occasionally encounter dangerous or threatening situations. React Mobile provides a solution for them to get help where they need it fast. Their solution allows properties to deploy resources to the exact location of the emergency within seconds of an alert.

#wtfwalkthefloors #hospitalityindustry

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

Connect with Guest

Riley Eller https://www.linkedin.com/in/caezar/

Company https://www.reactmobile.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The hospitality side of conventions behind the scenes (Guest Rich Curran)

Tue, 20 Jun 2023 11:40:46 GMT

During this episode, Michele Kline and Stephanie Leger had the pleasure to chat with Rich Curran, CEO of Expo Convention Contractors Inc., who delighted us with a rich conversation about leadership and all things hospitality.

Hearing what happens behind the scenes of any convention or expo is fantastic.

Empowering your team to be the best they can be, resolve issues on the spot, and feel that hospitality comes first, regardless of position, task or title, is our cup of tea. Thank you, Rich Curran, for serving it for us!

#wtfwalkthefloors #hospitalityindustry

One week to go!! We will be podcasting from The Venetian Resort Las Vegas throughout the show!

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

Connect with Guest

Rich Curran https://www.linkedin.com/in/exporichcurran/

Company https://expocci.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Hospitality Show versus HITEC with ComOps

Wed, 14 Jun 2023 02:06:55 GMT

As we continue to create awareness around what we want to call "The Hospitality Conference Week 2023", we shed light on what each conference offers this year, what type of participation each show will have and what to look forward to.

We also may have accidentally (or not) started a bit of a throwdown... We met with Jess Martinelli and George Polyard, who explained why it is essential to ComOps - Strategy & Commercial Operations as a Service to have a presence in both shows. And they will be sharing their point of view on LinkedIn in exchange for likes. And whoever has the most likes will get a WTF! medal!

How fun is that!

Be sure to visit George at booth 1644 at The Hospitality Show by American Hotel & Lodging Association in partnership with HOTEL MANAGEMENT Magazine & and Jess at booth 735 at Hospitality Financial and Technology Professionals (HFTP®) HITEC

Combining the expertise of a strategic consulting firm with the execution of a support organization, ComOps - Strategy & Commercial Operations as a Service made its mark with decades of experience in revenue management, contact center operations, digital marketing strategy, and customer and employee experience. Their goal is to ensure success in an ever-evolving world by optimizing resources and providing value throughout every journey.

#wtfwalkthefloors #hospitalityindustry

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

We will be podcasting from The Venetian Resort Las Vegas throughout the show!

Connect with Guest

Jess Martinelli https://www.linkedin.com/in/jess-martinelli-b45712109/

George Polyard https://www.linkedin.com/in/georgepolyard/

Company https://www.comops.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Hospitality Show Session ESG (Guest Dorothy Dowling)

Wed, 14 Jun 2023 02:02:00 GMT

In this episode with Michele Kline and Stephanie Leger, Dorothy Dowling offers invaluable insight on how to best prepare for any conference and make the most out of it.

This rich conversation with Dorothy Dowling, Senior Marketing and Commercial Leader, Public Company Board Director.

Dorothy joined the Horwath HTL group as Managing Director to support global hospitality industry clients with go-to-market strategies to help grow scale, revenue, and profitability with services ranging from repositioning to commercial business planning and activation. Dowling also brings her subject matter expertise and personal passion regarding advocacy for women and other underrepresented groups.

She shared with us what to expect from the education session she will be presenting and the panel she will be moderating at The Hospitality Show on June 28th at 2:30 pm on the topic of "ESG for the Hotel Industry: Demystifying Climate, D&I, and SEC Reporting Requirements."

Environmental, Social, and Governance (ESG) is becoming increasingly important for businesses to consider, and the hotel industry is no exception. This workshop will provide an overview of the latest trends and best practices in ESG, with a focus on three key areas: Climate Scope 2, Diversity & Inclusion, and the recent SEC changes that impact hotel procurement and partner company expectations on ESG support for their reporting requirements.

Climate Scope 2 refers to indirect emissions that result from the generation of purchased energy, such as electricity and steam. It is a critical area for the hotel industry to address as part of its commitment to reducing carbon emissions and mitigating the impact of climate change. In this workshop, we will explore strategies and tactics for reducing Climate Scope 2 emissions, including the use of renewable energy, energy efficiency measures, and carbon offsets.

Diversity & Inclusion (D&I) is another critical area for the hotel industry to address. It is essential to create a workplace that is inclusive, diverse, and equitable, where all employees feel valued and respected. In this workshop, we will explore strategies for promoting D&I in the workplace, including hiring and recruitment practices, training and development programs, and creating a culture of inclusion.

The recent changes to SEC reporting requirements have made it more critical for hoteliers to understand the expectations of their partner companies when it comes to ESG reporting. In this workshop, we will discuss the latest changes and explore how hotels can better support their partners' reporting requirements.

#wtfwalkthefloors #hospitalityindustry

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

We will be podcasting from The Venetian Resort Las Vegas throughout the show!

Connect with Guest

Dorthy Dowling https://www.linkedin.com/in/dorothydowling/

Company https://horwathhtl.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Hospitality Journey (Guest Liz Uber)

Tue, 30 May 2023 18:28:40 GMT

The story on this episode with Michele Kline and Stephanie Leger is about a powerhouse female professional who will inspire many! Listen to Liz Uber's journey through the industry, positively impacting many lives with her servant leadership, in various states throughout the country is one we are eager to share with you.

A true testament of how our beautiful industry offers so much under the same roof.

The cherry on top is that Liz Uber, COO at Extended Stay America, gave us a hint of what to expect from her anticipated participation at #TheHospitalityShow in Las Vegas, hosted by the American Hotel & Lodging Association at The Venetian Resort Las Vegas between June 27th and the 29th.

Liz made an interesting point, with so many hoteliers in-house, who will get off the elevator first? We shall see and report back!

Thank you Liz for a great conversation!

#wtfwalkthefloors #hospitalityindustry

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

We will be podcasting from The Venetian Resort Las Vegas throughout the show!

Connect with Guest

Liz Uber https://www.linkedin.com/in/lizuber/

Company https://www.extendedstayamerica.com/

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Travel arrangements don't need to be complicated!" (Guests AllFly)

Tue, 23 May 2023 13:33:06 GMT

This episode shows how AllFly makes business travel a unique experience. Booking group travel does not need to be complicated.

By bringing innovation to the manual world of planning group air travel, Kenny Totten & Conner Ann Waterman enlighten Michele Kline and Stephanie Leger with what makes their service different and so unique.

You cannot miss the WTF! Walk The Floors - All Things Hospitality Training stories told during this episode.... here is a hint: these stories involve multiple lichees attacks and polka dot socks (PG-13)!

#wtfwalkthefloors #hotel #hospitalitystrong #hospitality #hospitalityindustry #leadership #leadershipmatters #leaders #leadershipdevelopment #leadershiplessons #customerservicematters #success #training #culture #consulting

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Youtube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Kenny Totten https://www.linkedin.com/in/kenny-totten/

Conner Ann Waterman https://www.linkedin.com/in/connerannwaterman/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Motherhood in the Hospitality Industry

Tue, 16 May 2023 12:20:10 GMT

HAPPY MOTHER'S DAY to all our listeners! This special episode discusses how to make motherhood sustainable in the hospitality industry.

Chris Breed, Vice President of Operations at Soleil Management & Yes&, Jaime Miranda, Senior Vice President of Hotel Operations at The Venetian Resort Las Vegas, Sarah Taveprungsenukul, CEO at buku and Michele Kline, President of Kline Hospitality Consulting shed light on how having children changed their way of running their business & life. They discuss how becoming a mother helped them better understand the needs of their staff members, how to adjust & be flexible, and how to embrace the little moments—moderated by Stephanie Leger, Cheif Excellence Officer of First Rate Hospitality.

This episode is filled with golden nuggets for anyone considering parenthood!

#mothersday #workmom #wtfwalktheflors #customerservicematters #hospitality #hospitalitystrong #hospitalityindustry #consulting #training #leadership #leadershiplessons

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Website https://www.wtfwalkthefloors.com

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

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The Hospitality Show (Guest Chip Rogers)

Wed, 10 May 2023 11:51:00 GMT

Michele Kline and Stephanie Leger are joined by special guest William "Chip" Rogers, on this episode, highlighting the American Hotel & Lodging Association's important role in our industry.

With The Hospitality Show coming up on June 27-29, Chip shares the ins and outs of the show and what to expect.

Hospitality lovers, if you are not highly anticipating this show, you need WTF! Walk The Floors - All Things Hospitality Training

We will be podcasting from The Venetian Resort Las Vegas throughout the show!

Connect with Guest

Chip Rogers https://www.linkedin.com/in/william-chip-rogers/

Company https://www.ahla.com/

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Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Loyalty Marketing in the Hospitality Gaming Industry

Mon, 01 May 2023 13:18:21 GMT

Guest service experience and loyalty are our favorite topics at WTF! Walk The Floors - All Things Hospitality Training. Now what is loyalty marketing?

It is a marketing approach based on strategic management, in which a company focuses on growing and retaining existing customers through incentives. We know that in this day in age, everyone wants to be a part of something special, and EVERYONE wants to be rewarded!

For those unfamiliar with this, casino loyalty programs typically provide a membership card swiped at all transactions (casino games, restaurants, stores, hotel stays). The programs use this transactional data (i.e., what games they play or what type of slot machines they prefer) plus demographics to structure offers and rewards. How cool, right?!

Special guests Benjamin Lu, Loyalty Marketing Manager, and Edgar Rosales, Director of Loyalty - Slot Marketing at The Venetian Resort Las Vegas, share with us all about their world and then some.

We top it off with epic guest experience stories you cannot miss!

Join, Michèle C. Kline, from Kline Hospitality Consulting & Stephanie Leger, from First Rate Hospitality, on this magical journey and learn more about enhancing the guest experience.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with Guest

Benjamin Lu https://www.linkedin.com/in/benjmnlu/

Edgar Rosales https://www.linkedin.com/in/edgar-rosales-a5b168a1/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Behind the Scenes Hotel Transitions (Guest Brian Proctor)

Tue, 25 Apr 2023 17:52:14 GMT

What does it really take to transition a hotel from one brand to another? In this episode, Michele Kline and Stephanie Leger have Brian Proctor shed light on what happens behind the scenes and the effort and detail it takes to transition.

Although there are specific transitional items in any given checklist, we all agreed that the human aspect and communication are critical to a successful turnaround.

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Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Brian Proctor https://www.linkedin.com/in/brianproctor/

Company https://www.leedshospitalitygroup.com/

Podcast https://www.linkedin.com/company/tuesday-s-thanks/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Accountability For Successful Hotel Teams

Tue, 18 Apr 2023 12:19:13 GMT

In this episode, Michele Kline and Stephanie Leger get into the needy gritty of the meaning of accountability. As part II of our saga "Attitude & Accountability," we break down the details around what accountability really means in hospitality, why it is essential and what it takes to create a culture of accountability for success.

This episode dramatically represents our Goal Execution training module # 6.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Harrison Liu https://www.linkedin.com/in/harriliu/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Hospitality on water! (Guest Harrison Liu)

Mon, 10 Apr 2023 10:00:00 GMT

With the collaboration of Harrison Liu, Michele Kline and Stephanie Leger unveil the intricacies of leading a successful operation on water!

Yes, on water. A cruise operation is as much about hospitality as it is the hotel operation. In this episode, we discuss the similarities and differences, how to keep team members engaged and create memorable experiences for our guests.

According to the UN World Tourism Organization, the cruise sector supports 1.2 million jobs and contributes US$150 billion to the global economy every year. With this in mind, we took a deep dive into the topic of staffing.

Wishing you all an ocean full of hospitality! Enjoy the episode.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with Guest

Harrison Liu https://www.linkedin.com/in/harriliu/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Engaging Communication Goes Beyond Hospitality

Thu, 06 Apr 2023 02:00:33 GMT

It is not solely about adapting the message; communication is all about connecting. We connect when we pay close attention to how we connect with others.

So, how are you communicating with your team? How are you delivering your message?

Watch this episode and gain perspective from hosts Michele Kline and Stephanie Leger.

Subscribe to our channel on #YouTube or listen to us on your favorite #podcast station.

Follow us

Website https://www.wtfwalkthefloors.com

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Hotel Distribution Channels (Guest Fred Bean)

Mon, 27 Mar 2023 12:58:40 GMT

Streamlining hotel distribution channels with Fred Bean, from HotelPORT®! Stop wasting assets, upsetting guests & line-level associates, and start focusing on what matters.

An enlightening episode where Stephanie Leger and Michele Kline touch upon education to move the distribution needle. A topic we do not explore enough that has a lot going on behind the scenes.

Subscribe to our channel on #YouTube or listen to us on your favorite #podcast station.

Follow us

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Connect with Guest

Fred Bean https://www.linkedin.com/in/fredbean/

Company https://hotelport.co/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Service Failure Recovery

Tue, 21 Mar 2023 13:14:52 GMT

Need a straightforward formula to tackle service failure recovery with grace? In this episode, Michele Kline and Stephanie Leger share that with you and much more.

Three simple steps to make things right, this episode is packed with information on "how-to," where you will also hear about some of our favorite WTF! Walk The Floors moments regarding service failure recovery... or lack of!

This episode is only 15 minutes long, if you are still interested in learning more about this topic, reach out to us, and we will let you know how our training program will enlighten you and your team.

Subscribe to our channel on #YouTube or listen to us on your favorite #podcast station.

Follow us

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Authentic Hospitality Service

Sun, 12 Mar 2023 21:55:54 GMT

Authenticity is about aligning words and actions!

It is inevitable to recognize that guests and consumers of services these days seek an authentic style of customer service. Why? Because they feel most comfortable when the employees who serve them act informally, avoiding the airs and artificiality of the past. Stephanie Leger & Michele Kline discuss authentic hospitality service.

Follow us

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

YouTube https://www.youtube.com/channel/UCWJvSeZmvlNH8eRHJ6OyMDg

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Hospitality Team Attitude & Accountability

Mon, 06 Mar 2023 12:41:58 GMT

- What is "attitude," and how does it impact our operation, the guest experience, and those team members around us?

- How is a positive attitude essential to achieving success?

- Why is a positive attitude so crucial in teamwork? How can a positive or negative attitude affect performance?

Too many questions? No problem! In this episode, Michele Kline and Stephanie Leger answer these questions in detail and discuss tips to address each.

To hear more about our training on "Attitude & Accountability," contact us directly.

Follow us

LinkedIn https://www.linkedin.com/company/wtf-walk-the-floors

Youtube https://www.youtube.com/@wtfwalkthefloors

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

What inspires our Housekeeping Teams? (With Diego Lopez)

Fri, 24 Feb 2023 17:20:00 GMT

On this episode, Michele Kline and Stephanie Leger had a chance to discuss what inspires housekeeping team members and best leadership practices for housekeeping departments, along with Diego Lopez, Assistant Executive Housekeeper at Luxor Hotel & Casino .

An interesting journey that will inspire emerging leaders across all industries!

Connect with our guest on LinkedIn

Diego Lopez https://www.linkedin.com/in/diegolopz/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hotel Lost & Found

Mon, 20 Feb 2023 19:40:21 GMT

Why is there no communication between departments when it comes to lost & found?

In this episode, Stephanie Leger & Michele Kline dissect this question as we discuss processes and policies behind lost & found protocols... or lack of them.

Interdepartmental communication can boost productivity and employee satisfaction in several ways, including creating efficient workflows, promoting alignment, discovering internal talent, and avoiding conflicts.

Subscribe to our YouTube channel and follow us on all major podcast stations.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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Engaging our hospitality teams for success!!"(With Henrico Ellis)

Tue, 14 Feb 2023 12:47:22 GMT

Employee engagement is about creating the right conditions for all team members. Creating a healthy work environment results in team members creating memorable experiences for our guests, patrons and customers.

An enlightening episode where Michele Kline and Stephanie Leger discuss leadership lessons with Henrico Ellis.

We strive to produce cultures where everyone is committed to giving their best each day, team members are committed to the organization’s goals and values, and everyone is motivated to contribute to organizational success with an enhanced sense of well-being.

To engage our team, we have to be involved & engaged as leaders. It starts with us!

Connect with our guest on LinkedIn

Henrico Ellis https://www.linkedin.com/in/henricoellis/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality Goal Setting

Mon, 06 Feb 2023 14:22:11 GMT

In this episode, Michele Kline and Stephanie Leger discuss why goals don’t stick and share 5 easy steps to the process of setting goals that WILL actually GET to the finish line.

Sustained hard work is a critical component to success, but that hard work must be strategic and focused. When you embrace the practice of goal-setting, you make sure your work is driving you toward a specific, desired outcome.

For information on our training program, reach out to us directly!

Subscribe to our YouTube channel and follow us on all major podcast stations.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The Journey with Anna Schmid

Fri, 03 Feb 2023 23:25:42 GMT

On this episode Michele Kline and Stephanie Leger are joined with, Anna Schmid, Vice President of Communication and Partnerships at The Venetian Resort Las Vegas. Anna shares her career path with us and her most precious WTF! Walk The Floors moments while becoming the professional she is today.

A meaningful career that looks a lot like a jungle gym rather than a corporate ladder!

#inspiring story!

Connect with our guest

Anna Schmid https://www.linkedin.com/in/annawschmid/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Service Etiquette, back to basics!

Wed, 25 Jan 2023 17:05:16 GMT

To elevate the guest experience, you must teach your team about proper etiquette. In this episode, Michele Kline and Stephanie Leger discuss the foundations and highlight the most critical areas to focus on regarding service etiquette.

If you want to know more about our 6-module training program, email us at info@klinehospitality.com or DM us.

Viewer Survey

https://b5074ntfg57.typeform.com/to/TFGjB39r

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Let’s talk about Cybersecurity

Mon, 16 Jan 2023 16:21:35 GMT

As operators, we don’t talk about cybersecurity enough. But, why? It impacts our operation, our employees, our guests/patrons/customers and most importantly, our budget.

Special thanks to Melissa Aarskaug from Gaming Laboratories International, LLC for sharing valuable insight on the topic!

Connect with our guest

Melissa Aarskaug https://www.linkedin.com/in/melissa-aarskaug/

Company Website https://gaminglabs.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

National Career Coach Day

Mon, 09 Jan 2023 19:52:10 GMT

Join Michele Kline and Stephanie Leger for an enlightening 20 minutes to the what, the how, the who and the why of career coaching.

This episode highlights the benefits of hiring a career coach and how that can impact you personally, professionally, and your organization.

Viewer Survey

https://b5074ntfg57.typeform.com/to/TFGjB39r

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

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But, what about drapes?

Wed, 04 Jan 2023 14:32:42 GMT

While they may look clean they may really need cleaning! We tend to forget to have drapes and sheets as part of our cleaning program, failing to realize all the mighty dust and other yuck they hold.

On this episode, Michele Kline and Stephanie Leger chat with drapes expert Ron Shelton from On-Site Drapery Cleaners, who shares procedures, best practices, and some fun stories.

Connect with our guest

Ron Shelton https://www.linkedin.com/in/ron-shelton-6098121b/

Company Website https://www.onsitedraperycleaner.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Creating meaningful connections with our people (With Luke Freeman)

Tue, 27 Dec 2022 18:11:26 GMT

Meaningful connections are a vital driver of Team Member engagement. Furthermore, meaningful connections are those that are deemed significant and include mutual respect, trust, interest, positive regard and making the other person feel valued. The key to growing these relationships involves building on elements of honesty and finding commonalities to help create that lasting foundation.

In this episode, hosts Stephanie Leger and Michele Kline are joined by guest Luke Freeman from Purpose and Performance Group becomes essential to the conversation.

Leadership is a choice; leading our teams with purpose should always be top of mind.

Connect with our guest

Luke Freeman https://www.linkedin.com/in/odlukefreeman/

Website https://www.purposeandperformancegroup.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Who should I follow in Hospitality?

Tue, 20 Dec 2022 18:52:27 GMT

Persuading our guests to include check-ins or location tags in their travel pictures and videos, and in exchange, offering enticing benefits. Engaging in discussions on posts that promote our hotel's brand. Offering rewards and holding contests. Using social media platform ads to increase visibility and bookings… these are all things we can do to drive our guests. However, how do we drive other professionals today? How do we gain access to best practices and knowledge?

The way we receive industry information, trends and best practices these days is not what it used to be. In this episode, Stephanie Leger & Michele Kline discuss the past, the present and the future of information sharing and influencing. From reading the articles to writing them, we cover it all.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

How to reach to Executive Team Level

Tue, 20 Dec 2022 18:47:14 GMT

Ahem!… Emerging Leaders, we are talking to you! The main priority in any hospitality job is to satisfy the customer and make their experience perfect. This is extremely rewarding as an employee, and you will receive numerous opportunities every day to make a customer's day – above all else this feeling is something that you will love! But, how do you continue to make such an impact when you reach the top?

On this episode, Stephanie Leger and Michele Kline discuss tips for you to add to your “to-do” list as you climb your way up to the executive office.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Turning tables without taking a turn on the experience! (Guest Žana Usher)

Mon, 12 Dec 2022 14:22:29 GMT

On this episode of WTF! Walk The Floors, All Things Hospitality Training we had a conversation with Žana Usher, from Devine Hospitality, about the importance of training in fine dining. In Žana’s words, “the faster the table turnover, and the more customers you serve, the higher the revenue. You can't control how long guests take to eat their meal, but there are ways to increase the efficiency of your service and get more tables seated in a shift.”

And… guess what???? It all boils down to training! Product knowledge and personality are critical components to creating a memorable dining experience.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

When the WHY is compelling enough, people find the HOW!

Mon, 28 Nov 2022 23:56:36 GMT

On this episode, Stephanie Leger and Michele Kline bring #purpose into the picture. Clarity of purpose is not something you often hear when discussing goal-setting. There is a link between knowing WHY we should achieve the goals we set for our operations and intrinsic motivation. It is critical to goal attainment to ensure our team members understand the WHY behind the WHAT!

This episode is a little snippet of one of our WTF! Walk The Floors training modules. To learn more about our program, visit https://www.klinehospitality.com/service-page/wtf-walk-the-floors?category=45e5b444-ce80-431f-ad4d-fa2fd86bcb6f&referral=service_list_widget

or email us at info@klinehospitality.com

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Jumping off the plane with a colorful parachute!" (With Eduardo Duran)

Tue, 22 Nov 2022 16:13:56 GMT

As we celebrate Entrepreneurship Month, Stephanie Leger and Michele Kline were delighted to share their stage with Eduardo Duran, President & Founder of Insight Hospitality Solutions. Eduardo shared his story about jumping off that plane and building his own empire.

Inspiring, enlightening and filled with insight, this conversation is a must-listen for anyone looking to understand an entrepreneur's world a little better.

National Entrepreneur's Month honors people who have built an empire from nothing. Radical inventions by brilliant minds have shaped the way we live today, not to mention our future.

Connect with our guest

Eduardo Duran https://www.linkedin.com/in/eduardo-duran-a8655045/

Company Website https://insighthospitality.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Culture, the heartbeat of any company!

Mon, 21 Nov 2022 14:20:44 GMT

In this episode, Michele Kline and Stephanie Leger, dissect what culture means and share tips to create a culture of care! Culture is how you do what you do in the workplace. What sets the tone and keeps people coming back.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Valet, the REAL first and last impression!" (With Luke Zeysing)

Tue, 08 Nov 2022 20:59:28 GMT

Listen to Michele Kline and Stephanie Leger discuss from hydrating to flooding. In this episode, we cover it all. Tips to keep your valet attendants engaged, recruitment, and how to create memorable experiences in the valet world.

Our special guest Luke Zeysing from LAZ Parking enlightens our audience with his extensive experience in hospitality.

PS: we turn 1 year old today… YAY!

Connect with our guest on LinkedIn

Luke Zeysing https://www.linkedin.com/in/w-luke-zeysing-iii-89963113/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Tips for Halloween, the good, the bad and the ugly!

Tue, 08 Nov 2022 20:57:03 GMT

Listen to Michele Kline and Stephanie Leger touch upon all the great (and not-so-great) things that Halloween brings to our resorts and a way to engage with our team and guests.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Tips for Vendors

Mon, 24 Oct 2022 20:39:35 GMT

But I am an operator, I don’t know how to sell...There is a lot more to being a vendor! If you are a former hospitality professional, who jumped the fence and became a vendor, YOU ARE the secret sauce! When vendors understand what the operator’s needs and wants are, and how their day flows… they are successful. Listen to Michele Kline and Stephanie Leger discuss more about vendors in hospitality.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Working in Hospitality

Mon, 24 Oct 2022 20:30:37 GMT

In this episode, Michele Kline and Stephanie Leger discuss the array of skills they learned while working in the hospitality industry. The list is long, from excellent practices to teamwork, and no other industry can teach you what hospitality can.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Mental Health Day, Creating Awareness

Thu, 13 Oct 2022 13:33:26 GMT

In this episode, Michele Kline & Stephanie Leger discuss the importance of understanding what mental health is all about and how to be better prepared to assist those around us who may be struggling. From eliminating stigmas to thinking outside of the box, we cover it all.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Death of Daily Inspections

Mon, 10 Oct 2022 15:04:03 GMT

In this episode, where Stephanie Leger & Michèle Kline discuss their recent travels and those WTF! moments.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Las Vegas Community Healing Garden

Mon, 10 Oct 2022 15:03:46 GMT

In this special episode, Michele Kline and Stephanie Leger are at the Legas Vegas Community Healing Garden. In memory of the massacre of October 1st, 2017. A sad episode made with a lot of ❤️. We remember those who lost their lives and those who survived while discussing how our industry was impacted as a result of the largest massive shooting in the history of the United States.

An episode about how our industry changed after the massive shooting in Las Vegas that occurred on October 1st of 2017.

This episode was recorded at the Las Vegas Community Healing Garden. A place where those who have lost someone special can celebrate life, beauty, love and compassion.

In memory of those fallen during this terrible event, those who survived, and those who put #hospitality and #humanity first and without hesitation helped others that evening.

#vegasstrong

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Housekeeping Week '22 (at The Boulevard, a Hilton Grand Vacations Club)

Mon, 10 Oct 2022 15:03:30 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Ema Flores- Director of Housekeeping and Carlo Sidestam - General Manager at The Boulevard, a Hilton Grand Vacations Club.

Connect with Guest Speaker

Ema Flores https://www.linkedin.com/in/ema-flores-55a13019/

Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Housekeeping Week '22 (with Sandra Wild)

Mon, 10 Oct 2022 15:03:11 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Sandra Wild - Vice President of Hotel Operations at The Venetian Resort Las Vegas.

Connect with Guest Speaker

Sandra Wild https://www.linkedin.com/in/sandra-wild-0861519/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Housekeeping Week '22 (with Tahiti All-Suites Resort Las Vegas)

Mon, 10 Oct 2022 15:02:40 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guests Erika Sandoval- Assistant General Manager, Eva Rodriguez- Director of Housekeeping, and Tom Price- General Manager at Tahiti All-Suites Resort Las Vegas, Club de Soleil I & II Las Vegas.

Connect with Guest Speaker

Tom Price https://www.linkedin.com/in/thomas-price-411380114/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Housekeeping Week '22 (with Andy Ginsburg)

Mon, 10 Oct 2022 15:02:18 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Andy Ginsburg, Director of EVS at Resorts World, Las Vegas.

Connect with Guest Speaker

Andy Ginsburg https://www.linkedin.com/in/andy-ginsburg-b8187226/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Housekeeping Week '22 (with Brianna Moore)

Mon, 10 Oct 2022 15:01:42 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas celebrating Housekeeping Week along with special guest Brianna Moore, Director of Housekeeping at Four Seasons, Las Vegas.

Connect with Guest Speaker

https://www.linkedin.com/in/brianna-moore-35658b139/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Phillip Stephenson)

Sun, 18 Sep 2022 22:50:41 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Phillip Stephenson- Assistant Executive Chef at Park MGM at MGM Resorts International.

Connect with Guest Speaker

Phillip Stephenson https://www.linkedin.com/in/phillip-stephenson-aa180370/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Greg Chase)

Fri, 16 Sep 2022 01:38:57 GMT

Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Greg Chase - Master of Ceremony.

Connect with Guest Speaker

Greg Chase https://www.linkedin.com/in/gregjchase/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Donald Bowman)

Fri, 16 Sep 2022 01:37:15 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Donald Bowman - Keynote Speaker.

Connect with Guest Speaker

Donald Bowman https://www.linkedin.com/in/donald-bo...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Rich O’Brien)

Fri, 16 Sep 2022 01:35:35 GMT

oin Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Rich O’Brien from Xpodigital - Event Sponsor and Supplier of the Year WINNER! Congrats Xpodigital!

Connect with Guest Speaker

Rich O’Brien https://www.linkedin.com/in/rich-o-br...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Andre Filosi)

Fri, 16 Sep 2022 01:33:15 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Andre Filosi - GM nominee from Boyd Gaming.

Connect with Guest Speaker

Andre Filosi https://www.linkedin.com/in/andre-fil...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Evan Meyer)

Fri, 16 Sep 2022 01:27:14 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Evan Meyer - Nominator from Boyd Gaming.

Connect with Guest Speaker

Evan Meyer https://www.linkedin.com/in/evan-meye...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Bertha Gutierrez)

Fri, 16 Sep 2022 01:24:02 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Bertha Gutierrez, Housekeeping Star nominee with Aria Resort.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Matthew Peskin)

Fri, 16 Sep 2022 00:05:03 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Matthew Peskin - Training & Development nominee with MGM Resorts

Connect with Guest Speaker

Matthew Peskin https://www.linkedin.com/in/matthewpe...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Noretta Griffith)

Fri, 16 Sep 2022 00:01:36 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Noretta Griffith - Training & Development nominee with MGM Resorts.

Connect with Guest Speaker

Noretta Griffith https://www.linkedin.com/in/noretta-g...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Tim Lam)

Thu, 15 Sep 2022 23:58:00 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Tim Lam - Reception Sponsor TISOH The International School of Hospitality.

Connect with Guest Speaker

Tim Lam https://www.linkedin.com/in/timothymlam/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Eric Robinson)

Thu, 15 Sep 2022 15:26:22 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Eric Robinson - Fresh Air smoking, Safety & Security Award sensors.

Connect with Guest Speaker

Eric Robinson https://www.linkedin.com/in/eric-robi...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Alex Canales)

Thu, 15 Sep 2022 15:24:14 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Alex Canales - Board Member, Hilton Grand Vacations.

Connect with Guest Speaker

Alex Canales https://www.linkedin.com/in/alex-cana...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Mary Ann Burns)

Thu, 15 Sep 2022 15:21:27 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Mary Ann Burns - Board Member, Boyd Gaming.

Connect with Guest Speaker

Mary Ann Burns https://www.linkedin.com/in/mary-ann-...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Nicole Marshall)

Thu, 15 Sep 2022 15:16:12 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Nicole Marshall - SOTI committee member organizer Board Member, The Seigel Group.

Connect with Guest Speaker

Nicole Marshall https://www.linkedin.com/in/nicole-ma...

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

NHLA SOTI Awards Gala (with Diane Gandy)

Thu, 15 Sep 2022 15:07:46 GMT

Join Stephanie Leger & Michele Kline, while in Las Vegas for the Nevada Hotel & Lodging Association "Stars of the Industry" Awards Gala along with special guest Diane Gandy - President of Nevada Hotel & Lodging Association.

Connect with Guest Speaker

Diane Gandy - President https://www.linkedin.com/in/diane-gandy-b517879/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Stars of the Industry Awards

Tue, 06 Sep 2022 16:08:07 GMT

In this special episode, we share with you a sneak peek of THE industry event of the year in the State of Nevada. The Nevada Hotel & Lodging Association recognizes hospitality professionals for their contribution to the industry. The 11th annual Stars of the Industry Awards gala will take place this Thursday, September 8th, at Park MGM in Las Vegas.

Special thanks to Kline Hospitality for being a sponsor of the General Manager Star of the Year and congratulations for being nominated as the Vendor of the Year!

Men will look dapper, Women stunning, and all of the Nominees will be jumping with excitement as we celebrate them all this week. In addition, we will be interviewing attendees during the event and will bring that to our audience at the end of the week!

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Work, work, work... all we do is work, work, work!

Thu, 01 Sep 2022 13:52:44 GMT

On this Labor Day weekend, show your team members some extra love. In this episode, hosts Michele Kline & Stephanie Leger discuss why Labor Day was created and what happens in the hospitality industry during that weekend. Some doors close as the season comes to an end, and others open as they kick off in high gear to start their crazy busy days ahead. This episode provides tips and tricks for a successful Labor Day weekend!

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The little things make a big difference! Sponsored by ComOps

Thu, 25 Aug 2022 12:37:00 GMT

With special guest George Polyard, from ComOps, hosts Stephanie Leger from First Rate Hospitality and Michele Kline from Kline Hospitality, take a deep dive into the importance of the guest experience and how the little things our team members do, can make a big impact on our guests.

Let this episode serve as a reminder that managing from behind the desk doesn’t allow you to spot/prevent those WTF! moments. PS: Get your steps in by using the stairs and walk the floors!

Connect with Guest Speaker

George Polyard https://www.linkedin.com/in/georgepol...

ComOps https://www.comops.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Introduction to International Housekeeping Week...Beyond Pizza Party

Fri, 19 Aug 2022 16:33:21 GMT

International Housekeeping Week is about showing appreciation to housekeepers for their hard work. Since 1981, the IHEA, or the Integrated Environment and Health Assessment, officially sponsors the holiday and since then, it has spread globally as a week-long celebration for those who work in housekeeping.

Both Stephanie Leger and Michele Kline have a strong background in Housekeeping so it is their mission to make it a BIG deal! In this episode, they introduce us to the history of this international celebratory week and provide some tips on how to prepare for it.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Opening & Renovations

Mon, 15 Aug 2022 12:21:59 GMT

Enlightening discussion, loaded with tips that will prepare both leaders or newcomers, to “survive" an opening or a renovation, and still come out on top! After this episode, Michele Kline & Stephanie Leger question if solid communication or having the energy to support extensive hours, is most important during an opening.

Special thanks to Peter Curtis from P4L Realty, for sharing your experiences with us! We hope to host you again when we go for Renovations 2.0!

Connect with Guest Speaker

Peter Curtis https://www.linkedin.com/in/petercurtis1972/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Night Audit, from Snoozing to Producing

Thu, 04 Aug 2022 13:57:24 GMT

In this episode, hosts Michèle Kline and Stephanie Leger discuss keeping our Night Auditors engaged. How many times have you walked into a hotel after hours and there was no one to be seen at the front desk? Back in the day, you would ring a bell and someone half asleep would come and “greet” you. Our guests’ expectations are higher these days.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Airlines, the not so friendly skies

Thu, 04 Aug 2022 13:55:17 GMT

In this episode, hosts Michèle Kline and Stephanie Leger address the various areas of opportunity that airlines are leaving on the table when it comes to service failure and guest recovery.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Demanding Guests to Entitled Club Members… WTF! How to Transition?

Thu, 21 Jul 2022 13:48:04 GMT

In this episode, Michele Kline & Stephanie Leger, along with guest speaker Chad Nelson, bring light to the nuances of transitioning from a hotel environment into a country club. This episode is loaded with tips on how to continue to create memorable experiences and stay hospitable when your guests are now members/owners and have a high sense of entitlement.

Connect with Guest Speaker

Chad Nelson https://www.linkedin.com/in/chad-nelson-a3427b49/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Which came first recruiting or ghosting?!

Thu, 14 Jul 2022 14:17:39 GMT

Remember the riddle “Which Came First The Chicken Or The Egg”?? We are seriously questioning ourselves here with recruitment and ghosting. Talent Acquisition has changed “traumatically” in the last couple of years. However, there are many behaviors that seem to be repeated no matter the magnitude of the labor crisis we face in the hospitality industry. Watch this episode, where Stephanie Leger & Michèle Kline discuss tips to open up the eyes of all leaders behind their desks serving the recruiting side of this journey we are in. Hoping, they will walk the floors!

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The aftermath of July 4th! Short-term Rental vs Hotel

Thu, 07 Jul 2022 11:08:30 GMT

What happens in the service industry after the holidays is a mystery to many. In this episode, Stephanie & Michèle discuss strategies on how to rebuild once the party is over and the lights go on. Our special guest Brian Hamaoui, CEO & Founder at Allevo Homes shares his perspective from the vacation rental side.

Connect with Guest Speaker

Brian Hamoui https://www.linkedin.com/in/brian-hamaoui/

Allevo Homes https://www.allevohomes.com/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Hospitality 2.0 at HITEC

Thu, 07 Jul 2022 10:36:36 GMT

Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Ira Vouk, Founder of Hospitality 2.0

Connect with Guest Speaker

Ira Vouk

https://www.linkedin.com/in/iravouk/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

TraknProtect at HITEC

Wed, 06 Jul 2022 19:49:58 GMT

Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Parminder Batra, CEO of TraknProtect.

Connect with Guest Speaker

Parminder Batra

https://www.linkedin.com/in/parminderbatra/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Xpodigital at HITEC

Wed, 06 Jul 2022 19:48:35 GMT

Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Rich O'Brien from Xpodigital

Connect with Guest Speaker

Rich O'Brien

https://www.linkedin.com/in/rich-o-brien-54817b19/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Snapfix at HITEC

Tue, 28 Jun 2022 12:51:00 GMT

Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Paul McCarthy, CEO and Founder of Snapfix.

Connect with Guest Speaker

Paul McCarthy

https://www.linkedin.com/in/paulmccarthyireland/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Clean The World at HITEC

Tue, 28 Jun 2022 12:31:45 GMT

Join Stephanie Leger & Michele Kline, while in Orlando for HITEC along with special guest Bruce Matthews, VP of Business Development for Clean The World.

Connect with Guest Speaker

Bruce Matthews

https://www.linkedin.com/in/brucematthews/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

youtip, I tip, we all tip!

Fri, 24 Jun 2022 11:31:41 GMT

Join Stephanie Leger & Michele Kline, along with special guest Sarah Taveprungsenukul, as they talk about the upcoming HITEC Event in Orlando and the innovative cashless tipping solution brought to you by youtip . Sarah tells us about their story, how they solve the growing pain of the evolution of this cashless world we are rapidly going into, and all about their preparation for HITEC next week.

Connect with Guest Speaker

Sarah Taveprungsenukul https://www.linkedin.com/in/sarahtaveprungsenukul/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Let's Talk Spa

Tue, 14 Jun 2022 12:20:49 GMT

From soaking clients and diva clients to clients who cannot relax, in this episode, we cover it all. Join Stephanie Leger & Michele Kline, along with special guest Rose Bauti, as they cruise through their spa experiences while working them or auditing them. If you are a spa lover, you cannot miss this episode!

Connect with Guest Speaker

Rose Buatti https://www.linkedin.com/in/rose-gugl...

https://www.rosebuattistudio.com

@rosebuattistudio DM her to order your Gua Sha, a traditional Chinese healing method.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekl...

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Proud to Celebrate Pride Month!

Tue, 07 Jun 2022 11:37:53 GMT

Words cannot describe this episode! We are bringing awareness to all industry leaders! In this episode, Michèle Kline & Stephanie Leger discuss the ups and downs of being part of the LGBTQ+ community. Special thanks to our guests, James Healey, Naomi Ardjomand-Kermani and Robert Geller, for educating and enlightening us all!

Connect with Guest Speakers

Robert Geller (He/Him/His) https://www.linkedin.com/in/robertbarrygeller/

Naomi Ardjomand-Kermani (They/Them/Their) https://www.linkedin.com/in/ardjomand-kermani/

James Healey (He/Him/His) https://www.linkedin.com/in/jameshealey1/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Reservations, are you there?!

Thu, 26 May 2022 12:39:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger review the reservations department. Our dear Reservations gurus, don’t think we bashed you on this one. Instead, we formally invite you to come on our show and tell us your WTF! story from the other side. Here is your time to claim your power and tell the world, what it means to be in Reservations.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

When Integrated Systems Don’t Integrate

Tue, 24 May 2022 18:26:18 GMT

In this episode guest speaker, Mark Kline from Cisco Systems shares his years of experience integrating systems in the hospitality industry, while educating us through his WTF! moments as he tried to make it all work out. Stephanie & Michèle add their own spice and share tips on what to look out for during the pre-opening stages as well as when transitioning over to new technologies.

Connect with Guest Speaker

Mark Kline https://www.linkedin.com/in/klinemark/

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Travel & Tourism, The Good, Bad & The Ugly of Lost Luggage

Wed, 11 May 2022 13:00:00 GMT

This episode hosts Michèle Kline and Stephanie Leger celebrate Travel & Tourism Week. The gurus of quality assurance had no choice but to bring to light some WTF! Walk The Floors moments in the travel industry, which by the way tends to forget they are in hospitality as well.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Motherhood in Hospitality - MOTHER’S DAY SPECIAL

Thu, 05 May 2022 11:00:00 GMT

Motherhood in the industry is not for the faint of hearts! In this episode, Michèle reflects on the intricacies of being a Mom in the industry and what nobody talks about EVER, while Stephanie enlightens us with some perspective. They collectively add value by including tips and ideas for memorable Mother’s Day gifts for staff members.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Michele's Pet Peeves

Thu, 28 Apr 2022 11:00:00 GMT

Pet peeves round II. What does Michèle have to say about hers? These two hospitality industry fanatics could talk about pet peeves for days. In this episode, in collaboration with Stephanie Leger, Michèle Kline focuses on her pet peeves in Housekeeping, Engineering/Maintenance, Front Office, Food & Beverage and last but not least, Reservations.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Stephanie’s Pet Peeves

Thu, 21 Apr 2022 04:16:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger review Stephanie's pet peeves in five important departments:

- Housekeeping

- Front office

- Maintenance/Engineering

- F&B

- Reservations

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Never Burn Your Bridges!

Thu, 21 Apr 2022 04:15:00 GMT

In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC unveils some WTF! stories on never burn a bridge. Bruning bridges in hospitality are bad news. Although it is a big world, the industry IS small and... EVERYONE knows each other.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

With booze, you loose! With guest speaker Jordan Kayser

Thu, 21 Apr 2022 04:14:00 GMT

In this episode, Stephanie Leger from First Rate Hospitality & Michèle C. Kline from Kline Hospitality Consulting LLC takes you through a journey into the Food & Beverage world, specifically focusing on WTF stories associated with turning 21 and being of drinking age. Enlightened by guest speaker Jordan Kayser, F&B Director at AC Hotel Downtown Raleigh operated by Summit Hospitality Group, Ltd., together they share stories, from guests to associates who show no signs of shame.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Jordan Kayser https://www.linkedin.com/in/jordan-kayser-894b0180/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Spring is nature’s way to say let’s party!

Thu, 21 Apr 2022 04:13:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger celebrate making it to a major milestone: Episode 20!! As well, as discuss their stories while walking the floors during Spring Break. From coolers & an excessive amount of guests in one room to the most bizarre questions from guests.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

It wasn't me

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle Kline and Stephanie Leger discuss their experiences with outside vendors and those WTF conversations figuring out whose job is it?

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

International Women’s Day! With guest speakers Shondra DeLoach-Perea, MBA, Vice President of Field Services at IGT and Parminder Batra, CEO at TraknProtect

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Parminder Batra and Shondra Deloach-Perea join hosts Michèle Kline and Stephanie Leger to discuss International Women's Day and break the bias.

Connect with our guests on LinkedIn

Parminder Batra https://www.linkedin.com/in/parminderbatra/

Shondra Deloach-Perea https://www.linkedin.com/in/shondra-deloach-perea-mba-622637b/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Self-care ins't selfish with guest speaker Carlo Sidestam

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Carlo Sidestam joins hosts Michèle Kline and Stephanie Leger to discuss mental health and taking care of your employees.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Carlo Sidestam https://www.linkedin.com/in/carlo-sidestam-59754112/

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

I saw the sign

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle Kline and Stephanie Leger discuss the importance of correct signage at the property.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Steps to fail & From tacky to safety

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle and Stephanie discuss from chairs to stairs.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Oregano vs Marjoran & In Da Room

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger discuss mix-ups with garnishes and WTF moments inspecting rooms.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

WTF - What the forecast!

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle and Stephanie discuss their experiences with the holiday forecast and schedule.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The bash was trash

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle Kline and Stephanie Leger discuss their experiences with Banquets Department.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

From playing Dr. Phil to kids lying about their age

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger have Lonny Wolfe join to discuss housekeeping inspections and how sometimes we need to be Dr. Phil with guests.

Guest Lonny Wolfe on LinkedIn

https://www.linkedin.com/in/lonny-wolfe-8267b767/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

More than just a spill & The verbiage

Wed, 30 Mar 2022 11:00:00 GMT

Quick episode reviewing attention to details and being aware of your surroundings when talking aloud.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Putting the"P" in pool for PEOPLE! With guest speaker Dave Campbell

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Dave Campbell joins hosts Michèle Kline and Stephanie Leger to discuss Pool Operations and motivating the younger generation of employees.

Guest Dave Campbell on LinkedIn

https://www.linkedin.com/in/dave-campbell-80332540/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

The power of kindness! With guest speaker Kevin Clarke

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Kevin Clarke joins hosts Michèle Kline and Stephanie Leger to discuss "Random Acts of Kindness Day" and our stories displaying the acts of kindness at the hotel.

Guest Kevin Clarke Links

Company https://bettertogethertravel.co/

LinkedIn https://www.linkedin.com/in/kevin-p-clarke-jr-7ba89138/

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

When policies slip, it becomes a slippery slope!

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger discuss their WTF stories on uniforms and when policies start to slip.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Rooms are newly remodeled With guest speaker Calvin Tilokee, CHLC

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Calvin Tilokee, CHLC joins hosts Michèle Kline and Stephanie Leger to discuss the importance of keeping your websites and social media up to date.

Company Links

Calvin Tilokee https://www.revparblems.com/

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Calvin Tilokee https://www.linkedin.com/in/calvintilokee/

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Turkey O.D. & Check yourself before you reck yourself

Wed, 30 Mar 2022 11:00:00 GMT

Hosts Michèle Kline & Stephanie Leger discuss buffet mishaps and provide tips to hotel leaders on planning ahead for the Thanksgiving weekend.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Yippie! Annual Review Time- Said No Manager Ever!

Wed, 30 Mar 2022 11:00:00 GMT

In this episode hosts Michèle Kline and Stephanie Leger discuss Annual Performance Reviews.

Connect with the hosts on LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Hosts Company Links:

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

OOO Handcuffs & Un-Im-Pressed

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, hosts Michèle Kline and Stephanie Leger discuss work orders in the hotel guest room.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

Any day now... & Honey, why did you bring the snow chains???!!!

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Michèle Kline and Stephanie Leger discuss stories at the Front Drive during arrival and departure and training tips for your Front Door, Valet & Bellman team.

Company Links

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect On LinkedIn

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.

You can't cry over spilt milk with guest speaker Natalie Pickett

Wed, 30 Mar 2022 11:00:00 GMT

In this episode, Natalie Pickett joins all the way from Australia hosts Michèle Kline and Stephanie Leger to discuss announced inspections and the importance of communication to the team in preparation for the auditor's arrival.

Company Links

Natalie Pickett http://nataliepickettmentor.com/

Michèle Kline https://www.klinehospitality.com/

Stephanie Leger https://www.firstratehospitality.com/

Connect on LinkedIn

Natalie Pickett https://www.linkedin.com/in/natalie-pickett-74b00910/

Michèle Kline https://www.linkedin.com/in/michelekline/

Stephanie Leger https://www.linkedin.com/in/sleger/

Learn more about your ad choices. Visit megaphone.fm/adchoices

Hosted on Acast. See acast.com/privacy for more information.