Let Me Call My Manager

The Future of Sales

Fri, 05 Dec 2025 17:35:06 GMT

Listen in to the latest episode of the Hospitality Junior Board Podcast, where Yasmine Hammadache, General Manager at Hotel Indigo York, chats with Georgia Gordon, Sales Executive at Thorpe Park Hotel & Spa and Middleton's Hotel York. Together they dive into the stigmas surrounding hospitality, Georgia’s journey in hotel sales and the challenges of high turnover across the industry.

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The Grand Perspective

Wed, 06 Aug 2025 11:32:39 GMT

In this episode of The Hospitality Junior Board podcast, Yasmine Hammadache speaks with Olivia Odudu, Head of Marketing and Communications at The Grand, York. Together, they discuss the foundations of effective marketing strategy in the luxury hospitality sector, the importance of prioritising quality over speed, and Olivia’s experience balancing the demands of senior leadership with motherhood.

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The Commitment to Kindness

Mon, 07 Jul 2025 12:27:23 GMT

Join Yasmine Hammadache, General Manager at Hotel Indigo York, as she chats with Phillip Bolson, Founder and Chairman of the Hospitality Junior Board. In this episode, they explore the power of kindness in leadership, reflect on Phillip’s inspiring career journey, and share his top tips for those in the hospitality industry. Plus, get the latest update on the newest cohort of the Hospitality Junior Board.

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Elevating Hospitality with Insight

Sat, 24 May 2025 14:01:08 GMT

Join The Hospitality Junior Board as Yasmine Hammadache, General Manager at Hotel Indigo York, catches up with Chris Cartledge CX Director at Insight 6. From starting out as a bartender to keeping restaurants afloat during COVID, and now helping hospitality businesses grow, this episode covers it all. We dive into how to take bold steps forward in your career and improve the customer journey along the way.

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Scaring Up Success

Thu, 24 Apr 2025 23:00:00 GMT

Join The Hospitality Junior Board, as Yasmine Hammadache catches up with Mark Mattinson, General Manager of The York Dungeon. From York’s most haunted corners to Mark’s journey from retail to Dungeon Master, this episode dives into the powerful connection between hospitality and tourism, and why one can’t truly thrive without the other.

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The Art of Hospitality

Sat, 29 Mar 2025 00:00:00 GMT

Join Yasmine Hammadache as she catches up with Kevin Gratton, Founder of Samphire and Sage. Listen in as we discuss Kevin's Journey from Chef to Hospitality Coach, the impact of mentorship, and social media’s role in modern restaurants.

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The Power of Pursuit

Tue, 18 Feb 2025 11:31:51 GMT

Join The Hospitality Junior Board as Yasmine Hammadache catches up with Ned Samuels, Regional Sales Executive at Splendid Hospitality Group. Listen in as Ned discusses his hospitality journey, breaking barriers and creating his own success.

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Gen Z vs The Status Quo

Mon, 10 Feb 2025 15:55:19 GMT

Join the Hospitality Junior Board executive members, Yasmine Hammadache & Olly Longbottom, as they discuss breaking hospitality stereotypes, the importance of championing the younger generation in Hospitality & the power of mentorship.

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The Retention Recipe

Mon, 27 Jan 2025 08:00:00 GMT

Join The Hospitality Junior Board, as Yasmine Hammadache catches up with Jordan Gray, Operations Manager at The Coniston Hotel Country Estate & Spa. Listen in as they discuss the different career opportunities in the industry, retaining key talent and how AI can help take the industry to the next level.

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Being Hospitality

Mon, 16 Dec 2024 00:36:18 GMT

Yasmine Hammadache and Phillip Bolson catch-up with Becki Maud, owner of Being Hospitality, discussing different personalities in the workplace and the world of Learning & Development, in hospitality.

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Roasting Up Kindness

Tue, 10 Dec 2024 15:41:00 GMT

Join Yasmine Hammadache as she catches up with Stephen Chadwick, Co-Owner of The York Roast Company, discussing transferable skills, the importance of kindness & the future of the business.

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The Performance

Thu, 28 Nov 2024 10:00:22 GMT

Join Yasmine Hammadache as she chats with Becca Hewison, York & North Yorkshire Hospitality Board member and Assistant Front Office Manager at Grantley Hall. Together, they explore the art of 5-star service, sharing insights on creating unforgettable guest experiences and mastering "The Performance," even during the most challenging days.

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Navigating Hospitality

Fri, 25 Oct 2024 08:00:50 GMT

Yasmine Hammadache, catches up with Sophie Baker, HR Officer at Rudding Park and Co-Creator of the 'Let Me Call My Manager' podcast. Listen in to hear Yasmine and Sophie discuss job hopping and career progression within the sector.

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The Pilot Cohort

Fri, 27 Sep 2024 15:44:53 GMT

Yasmine Hammadache catches up with chair of the York & North Yorkshire Hospitality Junior Board, Phillip Bolson. Listen in to hear them discuss there learnings from the first cohort of the JB board, and plans for the future.

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The Business Plan

Mon, 19 Aug 2024 09:05:52 GMT

The York & North Yorkshire Hospitality Junior Board catches up with Adam Bricklebank, owner of Bricklebanks Café & Bar in Leeds. Becoming an entrepreneur at the age of 22, Adam talks to us about how he managed to get the funding, create his business plan and how important his mentors were to his success today.

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A Splendid Episode

Mon, 12 Aug 2024 08:55:00 GMT

The York & North Yorkshire Junior Board catches up with Andrew Kendrick, Managing Director at Splendid Hospitality Group. After being born into the industry, Andrew talks us through his journey to today.

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The Diary of a Entrepreneur

Fri, 26 Jul 2024 08:04:11 GMT

Yasmine Hammadache, member of the York & North Yorkshire Junior Board catches up with Oscar Akgul, Managing Director of Lucia Restaurants and The Cut & Craft Steak Houses, on todays episode of 'Let Me Call My Manager'. Oscar tells us about his journey from a small business owner to the empire he has built now and his top tips for young entrepreneurs.

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Can I Call My Manager?

Mon, 01 Jul 2024 08:00:53 GMT

Yasmine Hammadache, member of the York & North Yorkshire Junior Board catches up with Simon Grace, General Manager of Hotel Indigo York, on todays episode of 'Let Me Call My Manager'. With Simon's 26 year of experience in the industry, he and Yasmine discuss there views on the future of hospitality.

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Generation X VS Millennial

Sun, 02 Jun 2024 11:33:20 GMT

The York & North Yorkshire Junior Board catches up Phillip Bolson from 'Mr B hospitality' on todays episode of 'Let Me Call My Manager'. With over 37 years experience in the industry, Phillip tells us how he got to the top and how hospitality has changed over the years.

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