In the Spotlight - The Smart Connected Workplace Podcast with Quocirca

The AI Confidence Gap with Jason Court and Olivier Massonnat from Sharp Europe

Thu, 16 Apr 2026 15:14:47 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Jason Court and Olivier Massonnat from Sharp Europe to explore the concept of human-led AIoT and the next evolution of agentic AI. The discussion highlights how Sharp is integrating artificial intelligence with the Internet of Things to create smarter, more connected workplace solutions, as showcased at its recent Inspire Expo. Together, they examine how cloud connectivity, AI-driven automation, and unified cybersecurity are transforming print, IT services, and digital workplace environments. The conversation also focuses on how businesses can harness these innovations to navigate change with confidence, improve operational efficiency, and unlock new value through intelligent, connected technologies.

🌐 Learn more about Sharp at: https://www.sharp.eu/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:48 - Introduction to Jason and Olivier

01:20 - What is agentic AI?

02:38 - Combining physical, digital and AI

05:00 - Cloud Capture AI

09:25 - How Sharp is helping it's customers

12:07 - Assessing risks around AI

16:54 - Key use cases for businesses

19:11 - Integration across business operations

24:24 - How AI will impact MFPs

27:43 - The future of agentic AI

29:01 - Closing

Hosted on Acast. See acast.com/privacy for more information.

EMEA launch of Unity and the local OpCo perspective with Kelly Woodfin and Rowan Jeffreys-Hoar from Ricoh UK

Tue, 31 Mar 2026 08:14:10 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kelly Woodfin from Ricoh Europe and Rowan Jeffreys-Hoar from Ricoh UK to discuss how Ricoh is driving growth through its newly launched Unity Channel Partner Program. As the podcast celebrates its five-year anniversary, the conversation explores the strategy behind the Unity program, its rollout across multiple EMEA countries, and how Ricoh is strengthening its partner ecosystem through enhanced go-to-market alignment, commercial support, and value-added services. Kelly and Rowan share insights into how the programme is designed to simplify engagement, accelerate partner growth, and enable a shift toward services-led opportunities, helping partners adapt to evolving customer demands and a rapidly changing print and digital workplace landscape.

🌐 Learn more about Ricoh at: https://www.ricoh.co.uk/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:43 - Kelly's career history and role at Ricoh

01:53 - Rowan's career history and role at Ricoh

03:01 - Intro to Ricoh Unity

06:03 - How client feedback shaped Ricoh Unity

08:14 - Why Ricoh Unity was developed

11:24 - Ricoh's shift from hardware to digital workplace services

13:01 - Why Ricoh Unity was launched now.

15:45 - Where is Ricoh Unity available?

19:13 - What does Ricoh Unity offer partners that they didn't have before?

22:39 - Partner feedback

26:11 - The future of Ricoh Unity

27:51 - The importance of data

30:52 - Success metrics for Ricoh Unity

34:57 - Three key takeaways

38:23 - Closing

Hosted on Acast. See acast.com/privacy for more information.

AI-driven and Secure Document Workflows for SMBs with Aurelio Maruggi from HP

Wed, 25 Mar 2026 10:44:26 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Aurelio Maruggi, President of HP Office Printing Solutions, to explore how HP is addressing new opportunities around AI-driven and secure document workflows for SMBs. As the podcast marks its five-year anniversary, Aurelio reflects on his 40-year career in the print industry and shares insights into how HP is evolving its office print strategy to meet the demands of hybrid work, heightened security risks, and increasing customer expectations. The discussion covers the role of AI in enhancing productivity and workflow automation, the importance of built-in security for small and mid-sized businesses, and how HP is innovating across its portfolio to deliver smarter, more resilient print experiences that support long-term business growth.

🌐 Learn more about HP at https://www.hp.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

01:05 - Aurelio's career history and role at HP

02:22 - How is HP turning document processes into a competitive advantage?

06:00 - What SMB tasks can AI streamline?

10:02 - How does HP make printers easier to deploy and manage remotely?

15:42 - What protections do HP’s newest devices provide?

21:48 - How do HP solution integrations help SMBs with end to end document flows?

25:35 - What setup improvements make the biggest difference in SMB environments?

27:17 - How is HP enabling the channel deliver outcomes for small businesses?

30:52 - What’s next from HP for SMB document workflows

32:53 - Closing

Hosted on Acast. See acast.com/privacy for more information.

Moving from AI Hype to Operational Value with Vasco Falcão from Konica Minolta Europe

Mon, 23 Mar 2026 14:28:29 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Vasco Falcão, Head of Digital Workplace in Europe at Konica Minolta, to explore how organisations can move from AI hype to real operational value. Vasco shares insights from his leadership journey across finance, consulting, and over two decades at Konica Minolta, highlighting the company’s transformation from traditional print services to delivering integrated digital workplace solutions. The discussion examines how businesses can embed AI into practical workflows, drive measurable productivity gains, and align technology investments with strategic outcomes, while maintaining operational discipline and change management focus. Together, they unpack what it truly takes to translate AI ambition into scalable, sustainable business impact across the modern digital workplace.

🌐 Learn more about Konica Minolta at https://www.konicaminolta.co.uk/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:38 - Vasco's career history and role at Konica Minolta

02:35 - Does AI reality match AI ambition?

05:33 - Will AI replace jobs?

09:48 - Opportunities and challenges of consumer AI vs corporate AI

17:31 - AI's dual impact on sustainability

20:12 - How is Konica Minolta differentiating in AI?

23:48 - How is Konics Minolta using AI to automate workflow and print?

29:40 - AI enabled capture

35:12 - Insights AI and ESG AI

39:35 - Key takeaways for AI in the digital workplace

44:07 - Closing

Hosted on Acast. See acast.com/privacy for more information.

Why 2026 is the Tipping Point for Enterprise Cloud Print Modernisation, with Kevin Pickhardt, Pharos

Tue, 10 Mar 2026 09:37:00 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Kevin Pickhardt, Executive Chairman at Pharos Systems, to discuss why 2026 is set to be the tipping point for enterprise cloud print modernisation. Building on previous conversations with Pharos, Kevin shares insights into the accelerating shift from legacy print infrastructure to cloud-native platforms, the growing demand for security, scalability, and analytics, and how enterprises are rethinking print as part of their broader digital transformation strategies. The discussion explores the drivers behind cloud adoption, including hybrid work, zero-trust security models, and sustainability goals, and outlines how organisations can future-proof their print environments while unlocking greater visibility, cost control, and operational efficiency in an increasingly cloud-first world.

🌐 Learn more about Pharos at https://www.pharos.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Intro

00:55 - An introduction to Pharos and Kevin

02:30 - Pharos and PrintOps

06:00 - Shift to cloud security and AI

10:40 - Declining print volumes

13:16 - What are the benefits for customers?

18:44 - Multi-vendor environments

19:36 - What's next for Pharos?

21:11 - AWS data centres

22:41 Recommendations for organisations considering cloud modernisation

25:06 - Cloud vs on premise

26:27 - Closing

Hosted on Acast. See acast.com/privacy for more information.

From friction to flow: rethinking IT's least favourite problem, with Mark Asbridge, MyQ

Mon, 02 Mar 2026 08:57:40 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Mark Asbridge from MyQ to explore how MyQ is addressing the ongoing challenges of print driver deployment and simplifying printer setup through its provisioning profiles. Mark shares insights from his 15+ years in the print industry, discussing the complexity of modern IT environments, the shift toward cloud-first strategies, and the need for streamlined, scalable print management solutions. Together, they examine how automation, centralised management, and improved user experiences can reduce IT burden, enhance security, and support hybrid working environments, while helping organisations modernise and future-proof their print infrastructure.

Hosted on Acast. See acast.com/privacy for more information.

The role of identity in the future of MPS, with Will Parker, Datasec

Mon, 02 Mar 2026 08:56:52 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by Will Parker of Datasec to explore the future of identity management in the managed print services (MPS) market. The discussion dives into the growing importance of identity-centric security, the role of cryptography and cloud-based solutions within Microsoft 365 environments, and how organisations must adapt to an increasingly complex threat landscape. Will shares insights on the shift toward identity as the new security perimeter, the convergence of print and IT security strategies, and why robust authentication and access controls are critical in today’s hybrid workplaces. Together, they examine how partners and providers can better align print infrastructure with broader cybersecurity frameworks to drive resilience, compliance, and long-term business value.

Hosted on Acast. See acast.com/privacy for more information.

The European Remanufacturing Council: Navigating European Legislation, with David Fitzsimons

Mon, 08 Dec 2025 10:13:00 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes, CEO of Quocirca, is joined by David Fitzsimons, Director of the European Remanufacturing Council, to explore the accelerating shift toward a circular economy. They discuss how sustainability is becoming embedded in European legislation—from the Digital Product Passport to EcoDesign requirements—and how these frameworks are transforming the way products are designed, manufactured, and reused. Tune in to understand what these changes mean for the print industry, how organizations can adapt, and the opportunities that circularity presents for innovation and long-term business resilience.

🌐 Learn more about the European Remanufacturing Council at https://www.europeanreman.eu/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

Xerox IT Solutions: Driving Growth , with Munu Gandhi, Xerox

Mon, 01 Dec 2025 11:03:51 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes sits down with Munu Gandhi, President of Xerox IT Solutions, for an in-depth conversation on the rapidly evolving IT and services landscape. Munu shares insights into his career journey and leadership approach, Xerox’s strategy in delivering end-to-end IT services, and how the company is helping customers navigate hybrid work, cybersecurity challenges, and digital transformation. The discussion explores the role of AI, automation, cloud modernisation, and managed services in driving business value, as well as Xerox’s investments in innovation and customer-centric service delivery. Munu also reflects on the future of IT services and the opportunities ahead for organisations embracing intelligent, secure, and scalable technology solutions.

🌐 Learn more about Xerox at: https://www.xerox.co.uk/en-gb

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

Epson's Circular Leasing Programme, with Richard Wells, Epson

Mon, 24 Nov 2025 12:07:54 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Richard Wells, Head of Market Development at EpsonEurope, about Epson’s strategic approach to sustainable printing, the shift from laser to heat-free inkjet technology, and the growing importance of energy efficiency for customers. They explore industry trends shaping the future of print, how organisations can reduce environmental impact without compromising productivity, and Epson’s commitment to innovation across its product portfolio. This insightful conversation highlights the evolving value of print in a digital world and the role of technology in supporting sustainability goals.

🌐 Learn more about Epson at https://www.epson.co.uk/en_GB

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

The label printing opportunity for MPS dealers, with Marc Theaman, Toshiba

Mon, 24 Nov 2025 12:07:19 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Marc Theaman, aka Thermal Theaman, from Toshiba about how the company is evolving its strategy across print, solutions, and digital transformation. Marc shares insights into Toshiba’s vision for the future workplace, the role of managed print and managed services, and how the organisation is supporting customers through technology shifts and ongoing market change. The discussion explores sustainability, security, cloud migration, and the opportunities for partners as Toshiba strengthens its solutions-led approach.

🌐 Learn more about Toshiba at https://business.toshiba.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

Why Complacency is the Biggest Print Security Risk, with Jim LaRoe, Symphion

Tue, 18 Nov 2025 11:09:18 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Jim LaRoe, CEO of Symphion, to uncover the growing cybersecurity risks facing print fleets and printer-adjacent endpoints. They discuss why complacency is one of the biggest threats to print security, how organisations can strengthen cyber hygiene across multi-vendor environments, and the role of automated Print Fleet Cybersecurity-as-a-Service in reducing vulnerabilities. Jim explains the emerging opportunities for managed print service (MPS) providers, IT leaders, and channel partners to improve endpoint protection, safeguard sensitive data, and enhance compliance in today’s complex digital landscape. If you’re looking to elevate your print security strategy, protect distributed fleets, or understand where the market is heading, this episode delivers essential insights.

🌐 Learn more about Symphion at https://symphion.com/

🌐 Learn more about Quocirca at https://quocirca.com/

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

How Brother USA is enhancing its Value Print Program, with Fernando Maroniene, Brother USA

Mon, 10 Nov 2025 22:40:15 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes speaks with Fernando Maronienne from Brother USA to discuss how Brother is evolving its Managed Print Services (MPS) proposition for the U.S. dealer market. Fernando shares his journey from Ricoh to leading Brother’s B2B division, “Brother for Business,” and explains how the company is expanding its enterprise footprint. The conversation explores digital transformation in the print industry, shifting customer expectations, and how innovation, service programs, and strong dealer partnerships are driving growth in the managed print and office technology space.

🌐 Learn more about Brother USA at https://www.brother-usa.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

Hosted on Acast. See acast.com/privacy for more information.

Content Aware Print in an AI Enabled Workplace with Shelley Seewald & Mike Reynolds, Tungsten Automation

Mon, 03 Nov 2025 10:16:50 GMT

In this episode of In the Spotlight with Quocirca, CEO Louella Fernandes is joined by Mike Reynolds and Shelley Seewald from Tungsten Automation to explore how AI, automation, and cloud technologies are reshaping the future of print management. From content-aware printing to hybrid cloud infrastructures and print security, this conversation reveals how organisations can modernise their print environments while enhancing productivity, sustainability, and compliance.

Hosted on Acast. See acast.com/privacy for more information.

Microsoft - Modernising the print experience with Microsoft Universal Print

Mon, 05 May 2025 06:00:00 GMT

Microsoft’s Issa Khoury talks to Louella about the evolution of printing in a hybrid work environment, focusing on Microsoft Universal Print. They discuss the importance of security, sustainability, and the integration of AI in modern print workflows. They track the transition from traditional on-premise print management to cloud-based solutions, emphasising the need for print industry organisations to adapt to changing customer demands and technology advances.

🌐 Find out more about Microsoft Universal Print: https://aka.ms/UniversalPrint

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

02:49 - Microsoft Universal Print: A core component of modern workplaces

06:09 - Security in hybrid work environments

08:55 - Sustainability and print volume reduction

12:00 - AI and intelligent workflows in printing

14:58 - Windows Protected Print (WPP) and future roadmaps

18:04 - The business value of modernising print solutions

Hosted on Acast. See acast.com/privacy for more information.

Konica Minolta - 20 Years of bizhub Technology

Mon, 28 Apr 2025 06:16:41 GMT

As Konica Minolta marks the twentieth anniversary of the launch of bizhub technology, Olaf Lorenz joins Louella Fernandes to reflect on the shifts that have taken place since its inception. They discuss the move from traditional output devices to integrated input devices that support digitisation and AI workflows. Sustainability challenges, customer priorities, and the future of print in a digital world are also discussed.

🌐 Learn more about Konica Minolta bizhub technology at https://www.konicaminolta.eu/eu-en/bizhub-i-series/20-years-of-rethinking-the-workplace

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

03:05 - The shift from output to input devices

06:05 - Sustainability and customer challenges

08:56 - Digitisation and security concerns

11:57 - AI integration and future plans

14:49 - Sustainability goals and circular economy

18:02 - Remote services and efficiency

20:53 - The future of print and data utilisation

Hosted on Acast. See acast.com/privacy for more information.

MyQ - MyQ Growth Strategy

Mon, 21 Apr 2025 06:00:00 GMT

In this episode, MyQ’s Head of Business Consultancy Mark Asbridge talks to Louella Fernandes about the evolving print industry landscape, focusing on personalisation and customisation, MyQ’s successful growth and future strategies, and the impact of cloud technology. They discuss the differences in cloud adoption between SMBs and enterprises, post-pandemic print volumes, and the integration of AI in scanning workflows. Mark highlights MyQ’s unique market position and sustainability commitment.

🌐 Learn more about MyQ at www.myq-solution.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

02:05 - MyQ’s growth and market positioning

03:58 - On-premise vs Cloud adoption

08:14 - Enterprise vs SMB Cloud strategies

09:53 - Print volume trends post-pandemic

12:07 - Integration with Microsoft Universal Print

15:01 - AI in scanning workflows

19:00 - Future of print management solutions

21:58 - Key differentiators of MyQ

24:59 - Sustainability and ESG in print management

Hosted on Acast. See acast.com/privacy for more information.

Ricoh - Transforming Workplace Experience

Mon, 14 Apr 2025 06:00:00 GMT

Nathan Thomas and Paul Birkett of Ricoh join Louella Fernandes to discuss the challenges and opportunities of modern workplace transformation. They explore the evolving concept of workplace experience, the integration of technology, the importance of sustainability, and the role of data in optimising workplace environments.

Nathan and Paul highlight Ricoh’s innovative approaches to developing office spaces that foster collaboration and enhance employee engagement.

🌐 Discover Ricoh Europe’s workplace experience solutions at https://www.ricoh-europe.com/business-solutions/workplace-experience/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

03:05 - Understanding the concept of “workplace experience”

06:10 - The role of technology in modern workspaces

09:10 - Creating compelling office environments

12:14 - Sustainability and ESG in the workplace

15:07 - Data-driven insights for workplace optimisation

17:56 - Ricoh’s implementation of technology

20:52 - The future of workplace experience.

Hosted on Acast. See acast.com/privacy for more information.

MPS Monitor - MPS Growth Strategy: Label Printing

Mon, 07 Apr 2025 07:00:00 GMT

In this episode of In the Spotlight with Quocirca, Mark Kouwenberg of MPS Monitor and Richard Barfield of Zebra Technologies join Louella Fernandes to explore the growing opportunities for label printing in managed print services (MPS).

They explain the boom in demand for label printing driven by ecommerce growth and the opportunity for MPS providers to replace often outdated incumbent devices with more secure, resilient devices.

With label printing in a growth phase, Mark and Richard explain how the collaboration between MPS Monitor and Zebra can help MPS providers unlock new and profitable revenue streams.

🌐 Find out more about MPS Monitor: https://www.mpsmonitor.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel https://www.youtube.com/@Quocirca

This series is in collaboartion with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

08:48 - Understanding Thermal Printing Technology

16:31 - Challenges in Managing Label Printers

23:52 - Commercial Opportunities for MPS Providers

30:06 - Future Strategies for MPS Monitor and Zebra

Hosted on Acast. See acast.com/privacy for more information.

Tungsten - The Hidden Risks in your Print Infrastructure, Securing Hybrid Work

Mon, 31 Mar 2025 07:00:00 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes discusses the enduring role of print in the modern workplace, particularly in the context of hybrid work environments.

She is joined by Mike Reynolds and Ben Roberts from Tungsten Automation to explore the challenges organisations face with legacy print infrastructures, the importance of securing print environments, and the benefits of adopting cloud-based solutions like Printix.

The conversation highlights the impact of AI on print management and emphasises the importance of integrating print solutions into broader digital transformation strategies to avoid pitfalls and enhance productivity.

🌐 Discover more about Tungsten Automation: https://www.tungstenautomation.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://aka.ms/UniversalPrint

Timestamps:

00:00 - Introduction

02:55 - Understanding Hybrid Work and Print Security

06:02 - Navigating Legacy Print Infrastructure Challenges

08:48 - The Role of Cloud Solutions in Modern Printing

11:51 - Selecting the Right Hybrid Print Solution

14:57 - AI Innovations in Print Management

17:47 - Future Trends in Print and Capture Technology

21:05 - The Case for Modernizing Print Environments

23:50 - Real-World Impacts of Print Security Issues

26:50 - The Future of Print with AI and Cloud Solutions

30:14 - Final Thoughts on Print Management Strategies

Hosted on Acast. See acast.com/privacy for more information.

Symphion - Print Fleet Cybersecurity as a Service

Mon, 24 Mar 2025 09:00:00 GMT

In this episode, Louella Fernandes speaks with Jim La Roe, CEO of Symphion, about the critical importance of print fleet cybersecurity and the company’s innovative offering of print fleet cybersecurity-as-a-service.

They discuss the common, but often-overlooked vulnerabilities associated with printer endpoints and how print security has evolved along a proprietary path, as well as the challenges large enterprises face in maintaining and monitoring print security.

Jim shares how Symphion addresses these challenges with its cost-effective vendor-agnostic software and service model that hardens the existing fleet and includes ongoing security management. Jim and Louella discuss the implications of Symphion’s print solution for the wider IoT market.

🌐 Discover more about Symphion: https://symphion.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print

Timestamps:

00:00 - Introduction

03:00 - The Evolution of Print Fleet Cybersecurity

05:57 - Vendor Agnostic Solutions in Print Security

09:12 - Symfion's Comprehensive Cybersecurity Approach

12:12 - Cost Considerations in Print Security

15:07 - Addressing Legacy Systems in Print Security

17:56 - Human Factors in Cybersecurity Risks

20:53 - Common Misconceptions in Print Security

23:59 - The Future of Print Security and IoT

27:13 - Conclusion and Next Steps

Hosted on Acast. See acast.com/privacy for more information.

PrintReleaf - Carbon Offsetting and MPS

Mon, 17 Mar 2025 16:23:37 GMT

In this episode, Louella Fernandes speaks with Jordan Darragh, CEO of PrintReleaf, about the role of carbon offsetting in the print industry. They discuss the journey of PrintReleaf, the significance of understanding print-related carbon footprints, and the challenges of navigating sustainability conversations. The discussion also highlights the differences between verified and certified carbon offsets, the demand for transparency, and the growing role of solutions for commercial printing in their business model. Finally, they explore future directions for PrintReleaf, including potential expansions into e-commerce.

🌐 Discover more about PrintReleaf: https://printreleaf.com/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print

Timestamps:

00:00 - Introduction

02:08 - The Birth of PrintReleaf

03:56 - Understanding Carbon Offsetting

05:52 - The Impact of Paper in Carbon Footprint

09:02 - Verified vs. Certified Carbon Offsets

12:00 - Transparency in Carbon Offsetting

15:07 - Demand for Carbon Offsetting Solutions

18:02 - The Shift to Supporting Commercial Printing Organisations

20:53 - Future Directions for PrintReleaf

Hosted on Acast. See acast.com/privacy for more information.

Canon - Information Security Trends 2025

Mon, 10 Mar 2025 09:00:00 GMT

In this episode of In the Spotlight, Louella Fernandes speaks with Quentyn Taylor from Canon Europe about the evolving cybersecurity landscape. They discuss the impact of AI on both attackers and defenders, common misconceptions in information security, and the challenges faced by IT teams – including addressing vulnerabilities in the often-overlooked print network. Taylor emphasises the importance of visibility, monitoring, and multi-factor authentication, while also addressing the future implications of AI and quantum computing. The conversation concludes with key recommendations for organisations to enhance their cybersecurity posture and prepare for inevitable incidents.

🌐 Discover Canon Europe's information security expertise https://www.canon-europe.com/business/solutions/security/

🌐 Learn more about Quocirca at www.quocirca.com

🌐 Sign up to Quocirca’s newsletter at https://quocirca.com/quocirca-newsletter-updates/

🎬 Subscribe to our YouTube channel: https://www.youtube.com/@Quocirca

This series is in collaboration with Microsoft Universal Print. Learn more at: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print

00:00 - Introduction

02:47 The Role of AI in Cybersecurity

06:04 Common Misconceptions in Information Security

08:58 Challenges Facing IT Teams

11:53 The Importance of Visibility and Monitoring

14:49 Multi-Factor Authentication and Zero Trust

18:11 Canon's Approach to Security

20:53 The Future of Cybersecurity: AI and Quantum Computing

23:49 Key Recommendations for Organisations

29:52 Preparing for the Inevitable: Incident Response

Hosted on Acast. See acast.com/privacy for more information.

Xerox's Acquisition of Lexmark

Mon, 03 Mar 2025 16:32:42 GMT

In this episode of In the Spotlight with Quocirca, John Bruno, COO of Xerox, discusses the strategic acquisition of Lexmark as part of Xerox’s reinvention strategy.

The conversation covers the rationale behind the acquisition, the importance of strengthening Xerox’s core print business – and how Lexmark’s portfolio of products and services fits in – and the integration of IT services and digital solutions. John emphasises the company’s commitment to listening to client needs and adapting to the changing environment of the print industry.

Find out more about Xerox at www.xerox.com

Find out more about Xerox's acquisition of Lexmark: https://www.news.xerox.com/news/xerox-to-acquire-lexmark

Learn more about Quocirca at www.quocirca.com

Subscribe to our YouTube channel https://www.youtube.com/@Quocirca

Timestamps:

00:00 - Introduction to Xerox's Reinvention Strategy

03:04 - The Lexmark Acquisition: Timing and Rationale

05:45 - Strengthening the Core Print Business

09:01 - Navigating Channel Integration Post-Acquisition

11:46 - Expanding IT Services and Digital Solutions

14:53 - Conclusion: Listening to Client Needs and Future Growth

Hosted on Acast. See acast.com/privacy for more information.

Driving Sustainable Product Innovation with Lexmark

Sun, 02 Feb 2025 21:48:53 GMT

Kyle Murray, VP Product Development and Manufacturing, and Danny Molhoek, VP Sales EMEA, join Louella to discuss the challenges of achieving sustainable product innovation in the current market. They explore:

· Today’s print market influencers and evolution

· Why device innovation is critical in a mature market

· The value of simplicity, versatility and sustainability and how Lexmark’s 9-series MFPs benefit customers

· Device longevity, remanufacturing and regulations

· Broader Lexmark sustainability targets that are driving product innovation in IoT and beyond

Learn more about Lexmark’s 9-Series MFPs: https://www.lexmark.com/en_us/products/hardware/new-9-series-a3-and-8-series-color-a4.html

Quocirca's technology industry insights can be found at https://www.quocirca.com

Microsoft Universal Print: https://www.microsoft.com/en-gb/microsoft-365/windows/universal-print

Hosted on Acast. See acast.com/privacy for more information.

Small Business, Big Threat: The Cybersecurity Challenge for SMBs with Sharp

Fri, 24 Jan 2025 19:04:46 GMT

Jason Cort, Director of Product Management and Marketing at Sharp Europe, joins Louella to explore the cybersecurity challenges small and medium businesses face. Drawing on newly published research, they discuss:

•The current cyberthreat environment for SMBs and why they’re especially vulnerable

•Regulatory changes that put further pressure on SMBs

•Employee-related cyber risk and the lack of effective awareness training

•Quick wins that SMBs can implement to increase cyber resilience

Learn more about Sharp Europe’s SMB research: https://www.sharp.eu/news-and-events/news/european-smes-at-risk-of-cyber-hacks-as-workers-reveal-ai-concerns-and-lack-of

Quocirca's technology industry insights can be found at https://www.quocirca.com

Microsoft Universal Print: Universal Print – Cloud Based Print Solution

Timestamps:

00:50 – Welcome and Jason’s role at Sharp Europe

01:15 – The scale of cyber attacks on SMBs and why they are vulnerable

04:05 – Common attack vectors used against SMBs

09:04 – The effect of the regulatory environment on SMBs

13:45 – Employee cyber risk and the state of play around cyber-awareness training

16:05 – What steps can SMBs take to achieve quick wins that strengthen their resilience in the face of cyberthreats?

19:32 – Sharp Europe’s IT services business and experience in the European market

21:02 – Sharp Europe’s SaaS security awareness training software that is designed for SMBs

24:07 – The emerging threats SMBs should be aware of and what they can do about them

28:01 – The value of investing in cyber security and awareness training, and three key steps SMBs can take now to protect their business.

Hosted on Acast. See acast.com/privacy for more information.

Data-driven Innovation in the Era of AI with Xerox

Mon, 20 Jan 2025 10:57:27 GMT

Darren Cassidy, President of Western Europe, joins Louella to share how Xerox is driving data innovation throughout its business, products and services to unlock its value for clients.

They explore:

· The Xerox Reinvention Strategy

· How Xerox is addressing legacy brand perceptions through brand partnerships with cutting-edge innovators like Aston Martin Formula 1

· Why unlocking and managing unstructured data supports a wealth of use cases to get data working for customers

· Data’s power to drive targeted, omnichannel marketing campaigns – where printed direct mail still has a big part to play

· Channel strategy and key investments that will drive success

Learn more about Xerox at https://www.xerox.com

Quocirca's technology industry insights can be found at https://www.quocirca.com

Microsoft Universal Print: Universal Print – Cloud Based Print Solution

Timestamps

00:00 – Introduction

00:28 – Welcome

00:59 – Introduction to Darren

01:58 – Xerox’s Reinvention Strategy overview and key principles

04:05 – How is Xerox addressing legacy brand perceptions

06:15 – Xerox’s Aston Martin Formula 1 partnership including augmented reality innovations and client experience support

07:32 – How releasing data is helping customers transform their businesses

10:50 – The power of quality, accurate data for personalisation and effective automation

13:05 – Building data-driven omnichannel communications capabilities and the role direct mail still plays

14:52 – How Xerox is supporting customers to automate and implement intelligent document processing

16:42 – XMPie software enabling Xerox services

17:59 – Augmented reality’s potential to support complex digital-physical processes with contextual data in real-world scenarios

19:07 – Xerox’s new channel strategy

21:04 – Support for the channel with assessment tools across MPS, security and sustainability

22:11 – IT services expansion in the mid-market and partner enablement to capitalise on convergence in IT and print infrastructure.

23:13 – Key 2025 trends of AI, automation and analytics driving differentiation and opportunity

Hosted on Acast. See acast.com/privacy for more information.

Intersection of AI and Sustainability with HP

Mon, 13 Jan 2025 13:50:38 GMT

Artificial Intelligence and sustainability are two of the hottest topics in 2025. Far from being separate issues, they are highly interdependent. AI can address enormous challenges, including sustainability, but its deployment must take account of environmental impacts.

In this special episode, Louella puts HP’s MD Northern Europe Neil Sawyer and Sustainability Lead UK&I Nancy Powell In the Spotlight to discuss the Intersection of AI and Sustainability.

They explore customer perceptions and expectations of new AI-powered hardware, its impact on demand for PCs, and the challenge of balancing technology refreshes with sustainability considerations. Nancy and Neil look at the circularity initiatives in place at HP, many originating in the print division, and explain how the company seeks to achieve transparency in environmental reporting while avoiding greenwashing.

But is the channel ready for AI? “They’re ready for everything!” says Neil, underlining the essential role channel education and expertise play at the intersection of HP’s AI and Sustainability strategies.

Dive deeper into these topics and find out what key trends Neil and Nancy believe will shape the technology industry in 2025.

Timestamps:

00:28 – Welcome

00:55 – Introduction to Nancy and Neil

01:42 – Discerning reality from AI hype; how HP is designing technology and innovating to ensure customers can access future-ready solutions.

03:34 – As AI drives technology upgrades, will AI PCs reignite demand in the PC market? Neil shares how he sees consumer perceptions evolving around AI.

05:28 – Are consumers ready to adopt AI on a day-to-day basis?

07:06 – The sustainability impact of technology refresh cycles – how is HP addressing the challenge of circularity?

10:00 – Circularity developments in HP’s strategy that originated in the print division.

12:28 – The risks of greenwashing and how a vendor such as HP can achieve transparency over environmental claims and reporting.

15:34 – Should vendors be providing better data around device carbon footprints and how can they support customers’ environmental goals?

17:58 – Ready for everything: the role of the channel in HP’s AI strategy.

21:03 – HP Amplify Impact’s role in supporting sustainability through the channel.

25:37 – Neil’s prediction of a trend that will shape the technology industry in 2025.

27:11 – Nancy’s thoughts on the key trend affecting technology in the year ahead.

Hosted on Acast. See acast.com/privacy for more information.

Advancing Cloud Printing with PaperCut Hive, with Stu Brookes & Keith O'Brien, PaperCut

Sun, 28 Jul 2024 12:16:31 GMT

In the Spotlight with Stu Brookes and Keith O’Brien, PaperCut

In the final episode of series 9, Stu and Keith join Louella to discuss recent announcements from PaperCut’s global partner summit and their views on the changing landscape for cloud printing.

Stu and Keith discuss the changing dynamics of the print market in the K-12 education sector and the rapid adoption of PaperCut’s cloud print software as schools seek to reduce the risk and cost of server management and improve efficiency are turning to the cloud and workflow automation.

Keith and Stu explain the impact security concerns have on the cloud print transition and the importance of integrating print solutions with trusted cloud services that customers are already using, as well as providing regional data centres.

Recent announcements from PaperCut are designed to give customers flexibility in their cloud transition, through subscription options that recognise where they are on their cloud journey and where they might go in future.

Stu shares the company’s insight on print volumes and the verticals that remain paper-intensive. The extreme device consolidation seen over recent years is abating and there are signs in some sectors that more devices are being added to fleets.

Sustainability is at the core of PaperCut’s ethos, and PaperCut Grow is its flagship initiative, helping customers become forest positive and report their achievements to employees and customers.

Keith and Stu also share the key product developments in security and usability that aim to drive a frictionless experience for customers, concluding by sharing their thoughts on the future of the industry.

For more on PaperCut visit: www.papercut.com

Hosted on Acast. See acast.com/privacy for more information.

PrintOps: A modern approach to cloud printing, with Josh Orum, Pharos

Tue, 23 Jul 2024 12:17:05 GMT

In this episode, Louella talks to Josh about Pharos’ new strategy around PrintOps, its strong heritage in the sector, and how it is looking to accelerate its lead in the enterprise space.

Josh discusses the specific challenges for maintenance and uptime of print within large enterprises, introducing the PrintOps concept and how it is disrupting the print management as a new category oriented around people, not devices.

He explains the people-centric, dynamic and highly connected approach that recognises the need for employee agility, with cloud-native solutions that eliminate siloes and unnecessary complexity.

Josh talks about the importance of building truly cloud-native, hardware-agnostic solutions with open APIs, rather than lifting and shifting on-prem tools to the cloud. He emphasises the importance of being able to dynamically adapt to user requirements.

Dynamic solutions will be powered by AI – Josh walks through an AI use case that provides better user and IT admin experience, and explains how current customers are receiving the PrintOps concept.

Josh shares his views on industry trends before describing the different types of print and how companies should think about managing them more effectively and efficiently.

www.pharos.com

Hosted on Acast. See acast.com/privacy for more information.

Elevating print security for zero trust with Steve Inch, HP Inc.

Mon, 15 Jul 2024 13:32:24 GMT

In the Spotlight with Steve Inch, principal strategist for print security and product management at HP

In this episode, Steve and Louella discuss print security, HP’s approach to zero trust print architecture, and its unique security solutions.

Steve talks about the importance of keeping customers future-ready in the face of cyber threats, and how the business seeks to innovate in security solutions and services, driving new standards in the industry. He explains innovations such as secure encrypted printing, and the benefits of working closely in conjunction with workforce solutions partners.

Louella and Steve discuss the changing threat landscape prompted by the rise of hybrid working, and the double-edged sword of AI as both security risk and opportunity. Steve underlines that HP is seeking to apply AI holistically across its whole value chain, not just in individual use cases.

HP seeks to simplify security messaging so channel partners can more effectively position it as part of a complete customer offering. Steve explains how HP offers flexible options for channel partners with differing focus and expertise levels. He introduces HP’s zero-trust print architecture blueprint for planning, implementing, and deploying zero-trust principles at the endpoint to enhance resilience for all customers.

Steve concludes by outlining HP’s strategy for simplicity across security architecture and goal of educating consumers on security through its print division.

Learn more about HP’s Zero Trust approach to endpoint security: HP Wolf Security - Endpoint Security Solutions | HP® Official Site

Hosted on Acast. See acast.com/privacy for more information.

Xerox's Reinvention Strategy, with John Bruno, Xerox

Mon, 08 Jul 2024 13:57:43 GMT

John and Louella discuss Xerox’s reinvention strategy and John’s views on changing customer and market dynamics.

John recaps the workplace evolution from building-centred businesses to hybrid workplaces leveraging a distributed workforce post-pandemic and explains how this has driven Xerox to become a more responsive, services-led, software-enabled company with a larger partner ecosystem.

Xerox recognises it can’t rest on its laurels where its channel is concerned. The business is investing in partner engagement, development, and training, supporting its partner ecosystem to engage effectively with customers.

Louella and John discuss the challenges of attracting and retaining GenZ workers, the need to take a holistic approach to sustainability, and the power of Xerox’s position at the fulcrum of data, device, security and workflow, enabling it to deliver a compelling proposition for customers seeking to capitalise on emerging technology. John highlights the risks of large language models (LLMs) and predicts the rise of enterprise LLMs that will reduce the risk of GenAI for corporate organisations.

Finally, John and Louella explore industry consolidation and the impact of recent activity on Xerox’s relationships with its joint venture partners.

www.xerox.com

Hosted on Acast. See acast.com/privacy for more information.

Lexmark’s Innovation Strategy, with Arjan Paulussen, Lexmark

Fri, 14 Jun 2024 20:54:48 GMT

This episode sees Arjan and Louella discuss Lexmark’s strategy, sustainability approach, and future expectations as it introduces its own A3 MFP range.   Arjan explains how Lexmark’s market approach focuses on industries where print is still critical to operations. He outlines the company’s diverse customer base, key sector expertise, and how it meets client needs with a combination of direct engagements and channel partner support, leading to high customer retention rates.Louella and Arjan discuss the importance of data-driven insights in sectors such as retail, where Lexmark’s Lexmark Engagement Automation Program (LEAP) is giving retailers the option to deliver hyper-local digital promotions directly on the shop floor.Analytics is a core area of strength for Lexmark, which has one million devices under management by a single global IoT system. Arjan explains how the company leverages this data to drive customer value. On sustainability Arjan talks about the importance of OEMs taking a broad approach, and how channel partners in particular need a story to tell “that goes beyond electricity consumption”. He discusses Lexmark’s focus on device simplicity and ease of maintenance, plus the company’s long heritage of device and cartridge remanufacturing and recycling programmes.

Hosted on Acast. See acast.com/privacy for more information.

Growth Through Managed IT Services, James Clark, Apogee

Sat, 08 Jun 2024 11:21:26 GMT

As the traditional print industry strives to meet changing customer needs, diversification and transformation are key. In this episode, Apogee CEO James Clark explains how the company has successfully made the transition into IT services.James notes the core skills Apogee possesses that are transferable to broader managed IT services and how taking a best-of-breed vendor approach helps the company create business value for customers.Louella and James discuss the challenge of adapting MPS sales models and company culture to the subscription-based go-to-market approach needed for managed IT services engagements. They look at how sustainability forms an important part of solutions for today’s customers, and the tactics Apogee has in place to support this, including circular economy activities.James also talks about the advent of AI, the issue of AI-washing, and how it is in use at Apogee to fulfil customers’ unmet needs. He concludes with his insights on the future of the industry and where Apogee aims to drive customer value.

Hosted on Acast. See acast.com/privacy for more information.

Beyond Passwords: Identity-Centric Print Security, with Will Parker, Datasec

Sat, 01 Jun 2024 14:54:00 GMT

Louella and Will discuss how Datasec is bringing identity-native infrastructure management to the print industry. Will introduces the company’s approach towards supporting a world that is secure, but not encumbered by passwords and the risks associated with sharing secrets across an open internet. He explains the challenge customers face in adapting a zero trust approach to secure shared print devices on the network.He outlines Datasec’s “Smart document exchange” approach to extending security capabilities to MFDs, using existing cloud based Identity Access Management (IAM) solutions and adapting them for shared device security. Datasec brings an identity layer on top, achieving infrastructure access management with an identity-native emphasis that puts the customer at the centre.Will and Louella discuss the risks around AI use and the drive to protect corporate data, as well as what AI could mean for managed print services and print management solutions. #ZeroTrust #AIinPrint

Hosted on Acast. See acast.com/privacy for more information.

Modernising print management with Universal Print, with Issa Khoury, Microsoft

Mon, 25 Mar 2024 23:10:37 GMT

Louella is joined by Issa Khoury, program manager for Microsoft Universal Print, to discuss the security, cost, and complexity challenges of traditional on-premise print. With continuing demand for hybrid, flexible working environments, legacy print infrastructure is increasingly becoming a headache for IT managers. Cloud printing is one solution, but until recently it has struggled to take off – partly due to lingering security concerns among customers.Microsoft Universal Print resolves these concerns and greatly simplifies print infrastructure management for administrators, eliminating the need for VPNs and WANs. It also provides a better user experience, and improves security, supporting Zero Trust architecture and features such as pull printing.Louella and Issa look at the opportunity for channel partners amid the convergence of Managed Print Services (MPS) and Managed IT Services. Microsoft Universal Print simplifies MPS engagements and is a powerful tool for migrating customers to the cloud, allowing partners to move into this space. Channel partners can also build their own Print Support Applications (PSAs) on top of Universal Print, tailored to their customers’ requirements.Learn more about Microsoft Universal PrintRead Quocirca’s Cloud Print Services Landscape report

Hosted on Acast. See acast.com/privacy for more information.

Embracing circularityin the print industry, with Peter Bragg, Canon EMEA

Mon, 18 Mar 2024 19:52:41 GMT

Canon’s Peter Bragg joins Louella to talk about sustainability and how the company’s strategy has evolved. Peter explains how the company’s own environmental targets and customer demand for sustainable products and services are shaping strategic and operational activity.Louella and Peter discuss CO2 targets and the role of regulation, such as the Corporate Sector Reporting Directive, in driving strategy forward with transparent reporting on a range of ESG measures. Peter also provides an insight into the weighting of sustainability and social value factors in tender processes across different sectors and countries, and the value of collaboration between suppliers and customers.Canon also recognises that channel partners need support from vendors to deliver a consistent message on sustainability to customers, and the importance of communicating clear, unambiguous messages in an area where there can be a lack of clarity. On that point, Louella and Peter discuss the distinction between remanufactured and refurbished products and the markets where these are proving popular.Peter explains Canon’s Social Impact programme and how it generates positive impact on global communities, before sharing his views on key sustainability trends and influences for 2024. Learn about Canon’s remanufactured devices: https://www.canon-europe.com/business/products/office-printers/multifunction/colour/imagerunner-advance-c3530i-es/Read about Canon’s sustainability strategy: https://www.canon-europe.com/sustainability/View Quocirca’s Sustainability Leaders Executive Summary Report: https://print2025.com/reports/sustainability-leaders-2023/To find out about Quocirca Research and Insights please visit www.quocirca.com

Hosted on Acast. See acast.com/privacy for more information.

Modernising Endpoint Protection with HP Wolf Security, with Ian Pratt, HP Inc.

Thu, 14 Mar 2024 09:57:35 GMT

Join Louella and HP’s Global Head of Security, Ian Pratt, as they discuss HP’s advances in endpoint security through threat containment and endpoint isolation.Ian explains how HP’s security strategy has evolved from a hardware/firmware focus to a holistic approach that secures OS, applications, user data, and content, providing the best security on the endpoint through HP Wolf Security.Threat containment is a key benefit of HP Wolf Security, using virtual machines to limit the ability of attackers to penetrate systems, providing protection without relying on detection. Ian underlines the importance of designing systems with resilience in mind to mitigate the impact of increasingly sophisticated, AI-powered cyber attacks and render them harmless, even if a user is duped into clicking a malicious link.

Hosted on Acast. See acast.com/privacy for more information.

Cybersecurity: Unlocking the MSP Opportunity, with Mike Puglia, Kaseya

Mon, 11 Mar 2024 11:13:32 GMT

Mike Puglia, General Manager of Security Products at Kaseya joins Louella to discuss the managed services opportunity for MPS providers in security.As many traditional MPS providers seek to transition to offer broader IT and security services, challenges can emerge across skills and expertise recruitment in a very competitive market. Mike and Louella discuss how the market has evolved and emerged through acquisitions, and sector culture change.They look at how automation can be used to manage customer support and optimise their use of resources and ability to scale. Mike details the security landscape for SMBs and how MSPs can help reduce, manage, and mitigate cyber risk with a multilayered approach that includes user education.Mike offers tips for MPS providers seeking to build and promote their capabilities in the security space and the steps of assessment, protection, and recovery that they need to offer customers.

Hosted on Acast. See acast.com/privacy for more information.

Strengthening MFP Threat Prevention, with Jason Cort from Sharp & Gavin Rawson from Bitdefender

Wed, 28 Feb 2024 13:40:31 GMT

Jason Cort from Sharp Europe and Gavin Rawson from Bitdefender join Louella to discuss security for SMBs and the partnership between Sharp and Bitdefender.With SMBs facing a fast-changing range of threats to their endpoints, and attackers using tools such as AI to make their campaigns more sophisticated, it’s not surprising that Sharp research shows 2 in 3 European businesses feel anxious about security and ill-equipped to handle a breach. Jason and Gavin explain how Bitdefender’s anti-malware SDK prevents Sharp devices from being compromised and protects SMBs from attacks.They explore the support channel partners need to offer multilayered security solutions and how Sharp is providing education for customers, channel partners and its own employees to keep them ahead of fast-moving threats.Gavin and Jason also share some essential cyber hygiene best practice tips for SMBs that are easily implemented and highly effective.

Hosted on Acast. See acast.com/privacy for more information.

How Adobe is driving print technology innovation, with Mike Scrutton, Adobe

Fri, 23 Feb 2024 12:06:20 GMT

Mike Scrutton, director of print technology and strategy at Adobe, joins Louella to discuss Adobe’s print technology innovations and how Adobe PDF – which is now officially an ISO Standard – has been key to its driverless printing model. In this fascinating and wide-ranging episode, Mike explains Adobe’s mission to make publishing accessible to all, and how security plays an important part in today’s hybrid, on-demand world.Mike and Louella also discuss the potential of AI to empower creativity and the importance of transparency, touching on how Adobe has incorporated AI into its tools, including its generative AI engine, Firefly.

Hosted on Acast. See acast.com/privacy for more information.

Advancing Print Security with RFID, with Mike Harris & John Villegas, ELATEC Inc

Wed, 14 Feb 2024 09:19:54 GMT

Louella and guests Mike Harris and John Villegas from Elatec discuss how to improve print security in highly flexible, hybrid work environments, and how the print channel can develop a stronger security sales proposition. With Quocirca research showing that print remains an important part of most organisations and 60% of data breaches relating to insecure printing practices, how can businesses ensure their printed data is protected, how can RFID technology solve print security challenges, and how can the channel zero in on security-led engagements?

Hosted on Acast. See acast.com/privacy for more information.

The rise of green hushing, with Steve Pearce, Kyocera

Mon, 13 Nov 2023 13:14:56 GMT

Steve Pearce, Group Head of Marketing at Kyocera joins Louella to talk about the phenomenon of ‘greenhushing’ and why some companies lack the confidence to talk about their genuine environmental achievements.Steve underlines the importance of making customers, colleagues, prospects and future employees aware of the sustainability performance of the business, and how bringing channel partners on the journey is proving successful.Louella and Steve discuss the lack of transparency over the impact of digital documents and server use and why printed documents shouldn’t always be seen as the “bad guy”. They also explore the advantages of extending product life and support and the need for the industry to reject disposable technology.Steve concludes with a call for collaboration across the industry to share knowledge and best practices to advance sustainability.

Hosted on Acast. See acast.com/privacy for more information.

Data-driven strategies for digitisation, with Joerg Hartmann, Konica Minolta

Mon, 06 Nov 2023 21:42:41 GMT

In this edition of In the Spotlight with Quocirca Louella is joined by Joerg Hartmann, MD of Konica Minolta Germany and Austria, to discuss sustainability, security, AI, and other trends in the print industry.Konica Minolta is focused on a net-zero goal for 2050 through a mix of internal measures and technological advances. The company is seeing sustainability rise up the purchasing agenda and regulations such as CSRD influencing decisions.Joerg discusses how the industry needs to manage the transition from print volume-based revenues to broader managed IT services and the skills needed to support the shift. He discusses the need to raise the profile of security in the print infrastructure, and the position of MFPs in digitalisation projects.A look at how the industry, and Konica Minolta, is integrating AI into areas such as customer service, predictive maintenance, and his thoughts on trends for 2024 completes this whistle-stop catch-up with Joerg.

Hosted on Acast. See acast.com/privacy for more information.

Enterprise strategies for print and capture, with James Masters, LRS

Mon, 30 Oct 2023 17:02:33 GMT

In this edition of In the Spotlight with Quocirca Louella is joined by James Masters, EMEA VP, LRS, to discuss the company’s products, strategy, focus on enterprise market and plans for 2024.James explains the company’s history in large enterprises, starting from mainframe-related products and progressing through back-end application-related output solutions and serverless solutions.He explores how the market for managed output solutions changed during the pandemic, with banking and finance seeing a reduction in print volumes and retail and logistics seeing increases. He also discusses the different types of large enterprise and their approach to the cloud transition, including the importance of customising solutions to meet specific requirements. In the wide-ranging discussion, other topics include security, sustainability, and the critical role barcode printing plays in a high number of industries

Hosted on Acast. See acast.com/privacy for more information.

AI and Printing Trends, with Radek Tetik, MyQ

Tue, 17 Oct 2023 10:37:41 GMT

In this edition of In the Spotlight with Quocirca Louella is joined by Radek Tetik, Chief Technology Officer, MyQ to discuss AI at MyQ and the company’s strategy for 2024.Radek discusses how advances in computing power have led to the democratisation of AI and how it is enhancing workflows for customers that still receive a lot of paper-based data. MyQ’s products have been using AI and machine learning from the start through its OCR systems and now they also integrate with solutions such as HP’s Scan AI service. MyQ also uses AI in customer support.Radek and Louella explore current trends in the print and scanning market and how MyQ products are evolving to support them. In particular, they focus on the reality of cloud transition and the need to support customers who are not yet ready for a wholesale lift and shift to the cloud.Radek’s shares his predictions for 2024 across digitisation, cloud, and security – including the increased rigour buyers are bringing to security due diligence when buying products and services – and the impact of AI on software development.

Hosted on Acast. See acast.com/privacy for more information.

AI opportunities in the hybrid workplace, with Stephen Miller, Xerox

Mon, 09 Oct 2023 17:03:28 GMT

In this edition of In the Spotlight with Quocirca Louella is joined by Stephen Millier, Chief Digital Officer of Xerox to discuss the “Relevance of AI in the Hybrid Workplace.”AI has truly come of age in 2023, entering the public consciousness and sparking huge debate. But now that it is here, businesses face the challenge of working out its relevance and use cases for solving their specific pain points, driving high performance, and realising AI-related value. This wide-ranging discussion sheds light on how AI can transform today’s hybrid workplace, improve employee and customer experience, and how Xerox is applying AI across its business.Stephen shares his views on the future of AI-powered disruption, the importance of securing gen-AI data, and how to support users to adopt AI.

Hosted on Acast. See acast.com/privacy for more information.

Epson’s channel sustainability success, with Gary Smith & Richard Taylor, The DTP Group & XBM Ltd

Thu, 15 Jun 2023 14:54:19 GMT

This episode Louella is joined by Nick Taylor, Channel Sales Manager, Epson UK&I; Richard Taylor, Managing Director XBM Ltd and Gary Smith, Divisional Head of Sales, DTP Group.The wide-ranging discussion covers the changing shape of the print market and importance of consultancy and experience in taking the customer relationship beyond like-for-like replacements and into the realm of a true business partnership.Sustainability is explored and the value of Epson’s new sustainability optimisation tool in helping partners build a conversation that makes sustainability performance tangible in financial terms. The panel also looks at how business inkjet devices are doing in the market and how customers perceive their performance and sustainability benefits.Gary and Richard share their frank views on what’s needed to rejuvenate the print industry and set it up to succeed in the future, while all three emphasise the importance of vendors being nimble, flexible and engaging on a personal level with channel partners.

Hosted on Acast. See acast.com/privacy for more information.

Building circularity through remanufacturing, with Harald List & Xavier Battinger, Ricoh Europe

Mon, 29 May 2023 16:14:22 GMT

In this episode of In the Spotlight with Quocirca, we hear from Xavier Battinger and Harald List at Ricoh Europe. We discuss Ricoh's sustainability strategy, its Comet Circle approach to the circular economy and the Ricoh GreenLine remanufactured product line.

To find out more visit www.ricoh-europe.com To learn more about Quocirca research and insights please visit www.quocirca.com

Hosted on Acast. See acast.com/privacy for more information.

The future of cloud printing, with Jean-Francois d’Estalenx, Celiveo

Fri, 05 May 2023 10:39:34 GMT

In this episode of In the Spotlight with Quocirca, Louella Fernandes is joined by Jean-Francois d'Estalenx, CEO of Celiveo to discuss how cloud printing requirements are developing in the market.Timestamps:0:00 - Intro0:40 - Introduction to Celiveo2:08 - How is Cloud rapidly changing printing and scanning in the enterprise market?5:38 - Where is the complexity about Cloud coming from?9:20 - How is Celiveo addressing Cloud and Security?13:45 - How is Celiveo16:55 - Does Celiveo see an opportunity to integrate with a cloud platform?21:02 - What are Celiveo's key differentiators and what is Celiveo's startegy for the next year?26:55 - The Celiveo customer journey and why people choose Celiveo.30:45 - What's next for Celiveo and the industry?For more information on Quocirca visit www.quocirca.com For more information on Celiveo visit www.celiveo.com#Celiveo # Quocirca #Print

Hosted on Acast. See acast.com/privacy for more information.

Software innovation for the future office - with Jakub Ahmadyar, Martin Janus & Radek Tetik, MyQ

Mon, 19 Dec 2022 10:32:04 GMT

As their company celebrates 30 years in the business, MyQ founders Martin Janus, Jakub Ahmadyar, and Radek Tetik join Louella to discuss opportunities in the print management sector and how the company is differentiating itself in the cloud print market.The founding team reveals the importance of friendship in growing their business and how they took a Czech company global during a period of economic challenge in the late 2000s. Now, the impact of the pandemic in catalysing workplace and technological change is shaping how MyQ is pitching its proven technologies and user-centric tools.Martin, Jakub and Radek explore the links between the sharing/subscription economy andsustainability, and how it could impact the print market. They explain the company’s cloud strategyand the advantages of having a cloud-native product to ensure resilience and offer full integrationwith the cloud, while also maintaining strong on-premise expertise. Finally, they share their predictions on the future of print sharing and cloud adoption in 2023.

Hosted on Acast. See acast.com/privacy for more information.

Driving channel sustainability impact with HP Amplify Impact, with Isabella Phoenix, HP

Wed, 14 Dec 2022 09:05:17 GMT

In this episode Louella is joined by Isabella Phoenix, Channel Sustainability Director, HPIsabella shares the history and aims of HP’s Amplify Impact Programme and its importance to HPs overall sustainability strategy. She underlines the importance of supporting partners to use sustainability as a route to commercial success and how the current economic environment is prompting even more interest.The critical role of data in driving success across a multinational programme and how this generates deep insights into the issues that matter to partners and their customers is a key topic. This is leading to robust engagement with a high percentage of target partners who are sharing deal data as they succeed with sustainability.Isabella shares HP’s plans for the coming year as it seeks to both simplify and deepen the programme. She also discusses the possibility of developing standards as a community and the value of sharing data on DE&I.

Hosted on Acast. See acast.com/privacy for more information.

Disrupting the future of office printing, with Gareth Jay, Epson

Mon, 05 Dec 2022 18:45:50 GMT

In this episode Louella Fernandes, Director of Quocirca, is joined by Gareth Jay, Product Marketing Director at Epson Europe. We discuss how Epson is setting out to disrupt the traditional A3 office print sector with its WorkForce Enterprise AM-Series business inkjet printers. We hear how Epson's Micro Piezo technology offers sustainability and productivity benefits over laser technology and learn about Epson's Print Performance Managed Print Services (MPS) programme. For more information please visit https://www.epson.eu/en_EU/verticals/workforce-enterprise/

Hosted on Acast. See acast.com/privacy for more information.

The role of scanning in digital transformation, with Steve Chad, PFU (EMEA)

Wed, 30 Nov 2022 11:35:27 GMT

In this episode of In the Spotlight with Quocirca, I am joined by Steve Chad, Customer Engagement manager at PFU (EMEA). We discuss the role of scanning as an enabler for digital transformation, the key factors driving digitisation and the opportunities for MPS providers to expand their information capture capabilities.

Hosted on Acast. See acast.com/privacy for more information.

The UCaaS opportunity for the MPS channel, with Phillip du Fou, Intermedia

Mon, 21 Nov 2022 09:41:37 GMT

In this episode Louella talks to Philippe du Fou, Intermedia Sales Director, EMEA, about how MPS providers can build their capability in the Unified Communication as a Service (UCaaS) space. Philippe introduces the multiple communications channels open to workers in today’s hybrid, cloud-enabled work environment and the value of seamlessly bringing them together on a single globally available platform.They discuss the size of the UCaaS market opportunity and its future potential, looking at how MPS providers can launch and grow services that deliver recurring revenues. Philippe offers key tips for MPS providers who are evaluating UCaaS solution partners including usability, global availability, and technical support.Finally, Philippe raises the time-sensitive opportunity in the UK of the ISDN and PSTN switch-off in 2025 and why this is a great time to enter the UCaaS market.

Hosted on Acast. See acast.com/privacy for more information.

Transforming a global and iconic brand, with Deena LaMarque Piquion, Xerox

Mon, 14 Nov 2022 18:51:12 GMT

In this episode Louella talks to Deena LaMarque Piquion, CMO, Xerox to discover the challenges and opportunities of having a 116-year old iconic global brand. The conversation comes at a timely moment, close to the 84th anniversary of Chester Carlson’s production of the first electrophotographic image, the precursor of the photocopying machine.Deena discusses the importance of brand values and corporate citizenship in light of Xerox’s history of diversity and inclusion and its robust approach to sustainability. She highlights the challenges of adapting as the workplace environment changes, bringing more aspects of office life into the company’s sphere of operations.Louella and Deena explore generational changes in the workforce, the consumerisation of marketing, and how established brands can respond to create new relationships.Deena explains how Xerox’s partner programme is enabling its partner ecosystem to adapt and respond to changing market demands, and how Xerox’s culture is empowering employees in a time of changing career demands.

Hosted on Acast. See acast.com/privacy for more information.

Forest Positive Printing, with Jamie McClunie, PaperCut

Sat, 29 Oct 2022 15:28:05 GMT

In this episode Louella is joined by Jamie McClunie, Product & Marketing Manager and self-confessed “sustainability nerd” at PaperCut.Jamie explains the value of B Corp for businesses aiming to ensure they are successful environmentally and socially as well as commercially. He introduces the PaperCut hackathon – a two-day company-wide innovation initiative that resulted in the creation of PaperCut Grows, an easy way to connect customers with a non-profit organisation so that when they print, they plant a tree under the Forest Positive initiative and help fight climate change.Louella and Jamie discuss how customers are viewing sustainability as a key business issue and a matter for good governance, and Jamie shares some incredible facts about the impact of trees on carbon reduction. They also look at the post-pandemic print environment and how cloud enablement is helping customers better manage remote workers.

Hosted on Acast. See acast.com/privacy for more information.

Evolving Security Priorities, with Quentyn Taylor, Canon Europe

Mon, 04 Jul 2022 22:24:08 GMT

In the Spotlight with Quentyn Taylor, Canon EMEA Product & Information Security and Global Incident Response Senior DirectorIn this episode, Quentyn and Louella discuss the factors driving infosecurity today and where print security fits in. He explains how Canon is making the experience of its internal security team available to customers and highlights the role of positive user training in strengthening a company’s cyber resilience. The shift to hybrid working and deployment of zero-trust principles is also explored in light of the developments Quentyn expects to see in the cyberthreat landscape over the coming year.

Hosted on Acast. See acast.com/privacy for more information.

Advancing sustainability through digital transformation, with Sylvie Thomas, Lexmark

Tue, 14 Jun 2022 09:36:07 GMT

Sylvie Thomas, Head of Sustainability Policies & CSR for Lexmark Europe Middle East & Africa (EMEA) joins Louella Fernandes director of Quocirca to discuss best practices for enhancing sustainability through digitisation. In this episode we discuss how circular principles are being applied to the print industry. We hear about Lexmark’s holistic approach encompassing sustainable design, efficient use, responsible reuse, refurbishment and recycling. Sylvie explains Lexmark’s involvement in the C-Servees project, its approach to reverse logistics, the application of blockchain and how Lexmark is leveraging synergies between digitisation and sustainability.

Hosted on Acast. See acast.com/privacy for more information.

Innovating the employee experience, with Paul Birkett, HP

Mon, 06 Jun 2022 11:20:57 GMT

In this episode I am joined by Paul Birkett, Head of Digital Services at HP to discuss software innovation and the opportunity around employee experience and engagement. Paul reveals the powerful potential of data analytics derived from managed print services to deliver insight into employee behaviour and satisfaction, and why the industry should view data as a crucial business asset in a hybrid workplace.

Hosted on Acast. See acast.com/privacy for more information.

Innovating in a Mature Market, with Tracey Koziol, Xerox

Mon, 28 Mar 2022 17:43:36 GMT

In the Spotlight with Tracey Koziol, SVP global offerings at Xerox. In the final episode of series three of In the Spotlight with Quocirca, discover how Xerox is innovating in a mature market and creating customer value. Tracey explains how new businesses divisions focused on areas such as 3D printing, IoT and circular economy are striving to solve societal issues, while in the traditional print market security, flexibility, and resilience are key customer objectives. Learn how Xerox has prioritised customer and partner communication during the pandemic period to ensure it delivered solutions and analytic insights that made a real difference across remote and hybrid working. Tracey and Louella also explore how new capture, content and workflow services are supporting customer priorities and enabling accessibility and inclusion. Finally, Tracey highlights the partner opportunity around software-driven sales and its revolutionary CareAR servicing programme.

Hosted on Acast. See acast.com/privacy for more information.

Transforming print and capture to the cloud, with Simon Hill, Vasion

Mon, 21 Mar 2022 18:49:58 GMT

In this episode Simon and Louella discuss Vasion’s approach print and capture transformation in the cloud. We hear how a cloud-based solution through a single platform provides flexibility and scalability, addressing CIO priorities for accelerated digital transformation.

Hosted on Acast. See acast.com/privacy for more information.

The Human-Centric, Sustainable Workplace, with Rod Tonna-Barthet, KYOCERA Document Solutions UK

Mon, 14 Mar 2022 10:31:39 GMT

Rod and Louella discuss Kyocera’s strategy for developing its complete digitisation ecosystem post-pandemic, and explore his views on finding the right balance in hybrid working. The podcast also looks at how Kyocera is helping channel partners extend conversations from the traditional MPS environment into other specialist IT areas, and the role of MSP partnerships. Finally, Rod explains Kyocera’s sustainability approach and how it is helping channel partners engage with customers on the issue.

Hosted on Acast. See acast.com/privacy for more information.

Accelerating As-a-Service Enablement, with Colin Bosher, EKM Global

Mon, 07 Mar 2022 11:40:18 GMT

In the Spotlight with Colin Bowsher, Group CEO of EKM

In this episode Colin talks to Louella about the opportunity for the channel to move up the value chain by outrunning the commoditisation of the industry and delivering seamless as-a-service solutions that leverage remote service automation and management. He also discusses the future direction of the industry and EKM’s experience over the past two years.

Hosted on Acast. See acast.com/privacy for more information.

The IT Services Opportunity, with Aurelio Maruggi, Apogee

Mon, 28 Feb 2022 17:08:27 GMT

In this episode Aurelio Maruggi, CEO of Apogee, a wholly owned HP subsidiary, talks about how Apogee has moved ahead of the curve to transition to providing Managed IT Services, highlighting the scale of the opportunity and how the business plans to secure market share, innovate and drive growth.

Hosted on Acast. See acast.com/privacy for more information.

Channels to IT Services Success, with Jason Cort, Sharp Europe

Mon, 21 Feb 2022 14:37:37 GMT

In this episode of In the Spotlight with Quocirca, I am joined by Jason Cort, European Director of Product Planning and Marketing at Sharp Europe. We discuss Sharp's move into the IT Services Market, its Audio Visual business and how it is working with channel partners to extend their value beyond print.

Hosted on Acast. See acast.com/privacy for more information.

From MPS to business outcome driven IoT, with Phil Carter, Lexmark

Mon, 13 Dec 2021 16:14:03 GMT

In the spotlight with Lexmark – Expanding MPS expertise into the IoT marketIn this episode of Quocirca’s In the Spotlight video podcast series, Phil Carter, Director of IoT and Managed Services at Lexmark talks to Louella Fernandes about the company’s dynamic expansion into the IoT market.Key topics include:The importance of focusing on outcomes and deriving true business value when planning IoT projectsThe synergies between MPS management and IoT fleet managementThe use of AI and ML to refine IoT device managementKey target markets for Lexmark’s Optra IoT platformFor more about Lexmark and its IoT offerings, visit: https://www.lexmark.com/en_us/solutions/optra-iot-platform.html

Hosted on Acast. See acast.com/privacy for more information.

Distributed print and opportunities for SMBs, with Chris Marshall, Brother International Europe

Mon, 06 Dec 2021 13:02:42 GMT

In The Spotlight with Brother – SMB transformation opportunities and the potential of distributed printQuocirca talks to Chris Marshall, European Director of Business Printing & Solutions, Brother International Europe to discover how it is working with its channel to help SMBs meet distributed print needs and deploy powerful working from home solutions. We discuss the importance of management solutions for distributed print devices and the scope for Brother channel partners to build out their offerings, as well as the opportunity for A4 devices as businesses move away from a centralised A3-based model.Topics covered include:The impact of COVID-19 on the SMB marketDemand for distributed print solutionsBrother’s support for its channel partners on the journey to MPS and value-led salesReturning to the office, hybrid working, and the impact on print volumesBrother’s sustainability approachPredictions for 2022To find out more about Brother International Europe, visit https://www.brother.eu/en

Hosted on Acast. See acast.com/privacy for more information.

Driving SMB Automation Success, with Joanne Collins Smee, Xerox

Mon, 29 Nov 2021 19:32:13 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Joanne Collins Smee, EVP, Chief Commercial, SMB and Channels Officer, Xerox. We discuss how SMBs are using automation to drive digital efficiencies and boost productivity and hear that robotic process automation (RPA) is no longer the exclusive domain of large enterprises and now accessible to SMBs. Learn how Xerox's RPA solution is helping SMBs automate manual tasks and focus on higher value tasks.Topics include:The impact of the pandemic on SMBs' digital transformationHow SMBs are streamlining paper-based, manual processes with automationHow Xerox is making RPA accessible to SMBs with its RPA solutionHow Xerox has strengthened its Managed IT Services capabilities which includes a dedicated Virtual CIOXerox’s strategic approach to innovationJoanne’s predictions for the industry in 2022

Hosted on Acast. See acast.com/privacy for more information.

The Future Intelligent and Sustainable Workplace, with David Mills, Ricoh Europe

Mon, 22 Nov 2021 16:49:32 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to David Mills, CEO Ricoh Europe about how the company has adapted to digital disruption in the print market and its strategy for supporting customers and partners through the Covid recovery. David explains how Ricoh is managing its own hybrid workforce and how it is applying what it has learned for customers’ benefit with new applications such as Ricoh Spaces, which helps companies manage office space. Louella and David discuss Ricoh’s timely acquisition of DocuWare and how it is helping businesses from SMBs to large enterprises to successfully digitise. Topics include: • Ricoh’s five key business focus areas • How customers across Europe are managing the Covid recovery • The surge in demand for cybersecurity and cloud services • How IT Services and MPS link to create sales opportunities • Ricoh’s approach to driving innovation • Company priorities for 2022 For more information about Ricoh visit www.ricoh-europe.com

Hosted on Acast. See acast.com/privacy for more information.

Sustainable advantage with business inkjet, with Rob Clark, Epson

Mon, 15 Nov 2021 10:59:09 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Rob Clark, Senior Vice-President, Epson Europe about the sustainability and management benefits of heat-free, low intervention business inkjet technology. They also explore how the shift to hybrid working is generating customer demand for a more distributed, but manageable print fleet that allows users to get print where they need it.Topics covered also include:- Epson’s PrecisionCore technology and its benefits- Epson’s view on HP’s decision to discontinue PageWide A3 and A4 office portfolio products- How the company is supporting channel partners to lead with sustainability messages- The impact of the shift to hybrid working on fleet distribution and management- The effect of changing procurement models- Epson’s brand partnership with Usain Bolt- Plans for 2022 and the trends that will influence the marketFor more information about Epson’s business inkjet technology visit https://www.epson.co.uk/heat-free-technology

Hosted on Acast. See acast.com/privacy for more information.

Intelligent Automation in the Hybrid Workplace, with Chris Strammiello, Kofax

Tue, 09 Nov 2021 11:14:15 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Chris Stramiello, SVP of Channel Sales and Partnerships, Kofax, about intelligent automation in the workplace and its potential to transform manual and legacy paper-based processes and eliminate low value, repetitive tasks. Chris and Louella discuss the challenges and opportunities of digital transformation and how the channel can develop software-based propositions, exploring the importance of changing mindset around automation. Topics include:How Kofax defines digital transformation in the context of print and captureThe challenges and opportunities for businesses as they automate key processesThe advantages of intelligent automation: reducing security risk and improving compliance How Kofax is supporting the channel to develop software-based competenceThe Printix acquisition and Kofax’s channel strategy to seize the cloud print opportunityPredictions of trends in the print & capture and wider AI and automation market for 2022For more information about Kofax, visit https://www.kofax.com/

Hosted on Acast. See acast.com/privacy for more information.

Integrating sustainability into new business models and the hybrid work environment, with Dave Prezzano, HP UK & Ireland

Mon, 18 Oct 2021 12:52:05 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes talks to Dave Prezzano, Managing Director UK & Ireland at HP.As the issue of climate change grows increasingly urgent, sustainability is becoming a key factor in procurement decisions for customers of all sizes. The podcast explores how print devices and business models can evolve to support net zero ambitions and how to drive sustainability in the new hybrid workplace. It also looks at how MPS providers can integrate environmental messaging in their go-to-market strategy. Topics include:• People, Planet & Community – the three pillars of HP’s sustainable impact strategy• The push towards product lifecycle circularity• How business models can become more sustainable• How to improve sustainability in the hybrid workplace• How HP is helping partners engage with sustainability opportunities through Amplify Impact• The environmental rationale behind the decision to retire the PageWide office inkjet range• Predictions for security and sustainability in 2022For more information about HP’s sustainability strategy, visit: https://www.hp.com/uk-en/hp-information/sustainable-impact.html

Hosted on Acast. See acast.com/privacy for more information.

Customer-centricity and IT managed services, with Todd Croteau, All Covered Konica Minolta

Mon, 04 Oct 2021 10:29:28 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes is joined by Todd Croteau, President, All Covered IT Services at Konica Minolta.As small and medium-sized businesses adapt to new hybrid working demands, the podcast examines how customer-centricity is critical for companies aiming to win SMB clients. It explores the evolving demand for IT services, how traditional managed print service providers should adapt, and what the future holds. Topics include:How Konica Minolta has approached the transition to IT service delivery and its strategy in EuropeKey SMB priorities for IT servicesHow to build a customer-centric culture and shift from product-out to customer-in strategyHow to incorporate security services into MPS provider offeringsActionable recommendations for MPS providers who are moving into IT service provisionPredictions for the coming yearFor more information about Konica Minolta All Covered please visit: https://www.allcovered.com/

Hosted on Acast. See acast.com/privacy for more information.

Accelerating change in the digital workplace, Mark Ash, Konica Minolta Business Solutions UK

Sat, 17 Jul 2021 11:02:36 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, is joined by Mark Ash, Chief Revenue Officer, Konica Minolta Business Solutions UK.Key highlights of the podcast include:- Konica Minolta’s strategy in the digital workplace- How Konica Minolta and its channel partners are helping customers adapt to the hybrid workenvironment- The rise of cloud print adoption and how Konica Minolta is addressing this demand- Konica Minolta’s strategic alliances beyond printingFor more information about Konica Minolta, visit www.konicaminolta.co.ukSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocirca linkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Cloud printing in the zero trust hybrid work era, with Christoph Hammer, ThinPrint

Fri, 09 Jul 2021 12:24:22 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, is joined by Christoph Hammer, Senior Vice President Cloud Services ThinPrint.Key highlights of the podcast include:- Cloud printing and its role as an enabler of Zero Trust principles- Ezeep's product strategy and vision- Opportunities and challenges in the print channelFor more information about Ezeep, visit www.ezeep.comSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Beyond cloud print with workplace assistant solutions, with Martin Janus, MyQ

Sun, 04 Jul 2021 15:07:49 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca is joined by Martin Janus, CEO, MyQ to discuss workplace assistant solutions, beyond print.Key highlights of the podcast include:- How cloud printing and capture has evolved in the past year- MyQ’s Smart Digitial Workplace Assistant- MyQ’s focus on workplace productivity- Opportunities and challenges in the cloud print marketFor more information about MyQ, visit www.myq-solution.com/Subscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocirca linkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Making MPS future-proof with cloud remote management, with Nicola de Blasi, MPS Monitor

Thu, 01 Jul 2021 09:01:52 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes is joined by Nicola de Blasi, CEO, MPS Monitor. The podcast focuses on how print management is evolving to support the security demands of the hybrid work environment and how MPS Monitor is working with channel partners to help them gain deeper insight into their customer’s print environment. Key highlights of the podcast include:The evolution of traditional print looking at key market trends, including cloud, security, home printing and analyticsHow MPS Monitor’s platform utilizes a DCA model and how this approach compares to the appliance approach MPS Monitor’s key customer based and the type of customers they serveMPS Monitor’s integration with Okta and how MFA/ Identity management works in the print management environment Challenges and opportunities in the print channel and what’s next for MPS Monitor For more information about MPS Monitor, visit www.mpsmonitor.co.ukSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

The Netflix of Print Management?, with David Jenkins, founder and CEO, direct print.io

Sun, 27 Jun 2021 23:45:21 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes David Jenkins, founder and CEO, directprint.io. The podcast discusses the parallels between the media and print industries and how customer-led purchasing is making its way into the B2B world.Key highlights of the podcast include:Applying consumer subscription models from the media industry to the B2B print world How the B2B2C model is transforming the user experienceGuiding online user choices for smart printing through ‘Nudge theory’ Driving solutions-centric rather than hardware-centric sales The benefits of collaborative partnerships, innovation, standardisation and openness For more information about directprint.io, visit directprint.io Subscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

The value of digital transformation in the print industry, with Oscar Sanchez, Kyocera Document Solutions America

Fri, 25 Jun 2021 08:40:15 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes is joined by Oscar Sanchez, president and CEO, Kyocera Document Solutions America, to discuss the value of digital transformation in the print industry. Key highlights of the podcast include: Kyocera’s strategy in the US and how it compares to EuropeKyocera’s approach to Environmental, Social and Governance concerns (ESG) in the current climateThe impact of print volume decline on the channel and how Kyocera is supporting its partnersThe shift to ecommerce, subscription models and cloud offerings Kyocera’s plans for organic growth and partnerships with IT service providers What’s next for the print industry and KyoceraFor more information on Kyocera Document Solutions, visit www.kyoceradocumentsolutions.us

Hosted on Acast. See acast.com/privacy for more information.

Redefining digital transformation through print and document capture, with David Fung, Process Fusion

Sun, 20 Jun 2021 19:31:48 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, welcomes David Fung, CEO, Process Fusion. This podcast discusses the opportunities to redefine digital transformation through print and document capture. Key discussion points include: How Process Fusion evolved from the merger of UniPrint and CapturePointThe role of print and capture in digital transformation Simplifying print and document capture processesThe Process Fusion 360 PlatformAugmenting sales channels through Azure MarketplaceWhat’s next for the print industry?For more information on Process Fusion visit www.processfusion.comSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Cloud Migration and Innovation, with Anthony Vigliotti, Y Soft

Mon, 14 Jun 2021 13:53:43 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, welcomes Anthony Vigliotti, VP of product marketing, Y Soft. The conversation focuses on opportunities around cloud workflow and how Y Soft’s approach combines both edge appliance and its traditional SafeQ product.Discussion highlights include:Cloud print adoption and challenges in today’s Work from Anywhere environmentY Soft’s strategy around its OMNI Bridge platform and key customer benefits The difference between SMB and enterprise requirements in terms of cloud printing and workflow needsExamples of how Y Soft has helped customers transition to the cloud and the business outcomes achievedAnthony’s views on disruptive technologies and what’s next in the cloud printing space What’s next for Y Soft?For more information on Y Soft, visit www.ysoft.com/enSubscribe to our YouTube channel: www.youtube.com/quocirca Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Cloud-native Printing for the Modern Workplace, with Hugo Marqvorsen, Printix

Mon, 07 Jun 2021 12:13:58 GMT

In this episode of Quocirca's In the Spotlight video podcast, Louella Fernandes, director of Quocirca, meets Hugo Marqvorsen, Founder and Sales Director, Printix.In the podcast, they discuss cloud-native printing in the modern workplace, examining how the cloud can help organisations deliver a print infrastructure that adapts to various office and remote worker needs across a wide range of businesses. Specifically, Louella and Hugo discuss how Printix has taken a very different approach in the market, targeting the cloud MSP channel.Key discussion points include:How and why Printix was establishedHow Printix's experience with Danish customers has shaped the company's strategyChallenges working with channel partners across the cloud and print marketsHow Printix is focused on the MSP channelOpportunities around home printing and how the Printix platform supports the need for organisations to deliver secure (and trackable) home printing for remote usersCustomer examples of how Printix is being deployed across different public cloud environments (e.g. Azure and GCP)What's next for Printix and how the cloud print market is evolvingFor more information about Printix, visit www.printix.net Watch the video and subscribe to our YouTube channel: https://youtu.be/8LxsyxgHcs8Connect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Delivering enterprise cloud security, with Adam Bishop, Everyone Print

Mon, 31 May 2021 11:22:34 GMT

In this episode of Quocirca's In the Spotlight video podcast, Louella Fernandes meets Adam Bishop, VP of Marketing and Alliances, Everyone Print. The focus of the podcast is enterprise cloud security. Key discussion points include:Changes and challenges in the print market in regards to cloud adoption in the print channel and the impact on securityPerceptions and considerations around cloud print security in the hybrid workplaceCustomer examples of how Everyone Print has worked with organisations with stringent security requirements How businesses are addressing Zero Trust security models with cloud printingAnalytics, print volume trends and what's next for the industry For more information about Everyone Print, visit www.everyoneprint.comSubscribe to our YouTube channel: www.youtube.com/quocircaConnect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Distribution excellence in the changing market, with Alex Tatham, Westcoast

Mon, 24 May 2021 06:27:08 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes speaks with Alex Tatham, Managing Director of leading IT distributor Westcoast Ltd, one of the largest privately-owned UK companies.Louella and Alex discuss how Westcoast has performed over the past year, distribution excellence in the changing market, and opportunities for resellers to become true MSPs.Key topics covered include:How agility has proven to be key to Westcoast’s success, helping the company grow by 25% over the past year, shifting 4 million devicesAlex’s view on the commercial print market and how Westcoast will form a ‘centre of gravity between vendors and partners as the market adapts over the coming yearHow Westcoast applies a ‘narrow and deep’ philosophy to vendor partnerships to ensure high service quality and a strong customer-centric approachThoughts on the Tech Data/Synnex merger and market consolidation impacts on Westcoast and the distribution marketThe concept of value-added distribution and why resellers must become MSPsHome printing and supply chain challenges and the ongoing trend to upgrade home printersHow Westcoast is supporting sustainability across its businessThe role distribution plays in the Cloud and the success of the Westcoast Cloud business, which will generate £100 million of services in 2021The future outlook for Westcoast in supporting growth in the UK technology marketFor more information about Westcoast, visit www.westcoast.co.ukSubscribe to our YouTube channel: www.youtube.com/quocircaConnect with us on LinkedIn:linkedin.com/company/quocircalinkedin.com/in/louella-fernandes-43a25a8/

Hosted on Acast. See acast.com/privacy for more information.

Applying sustainability principles beyond print, with Henning Ohlsson, Epson

Mon, 17 May 2021 15:49:29 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes Henning Ohlsson, Director of Sustainability Epson Europe and Managing Director Epson Deutschland GmbH. In the podcast they discuss:• How the pandemic has affected the sustainability agenda • How sustainability is embedded in Epson’s 70-year heritage • How the pandemic has accelerated Epson’s sustainability roadmap • The key Epson technologies that are built with sustainability in mind • How technology can help businesses improve their sustainability credentials • How Epson is helping its channel partners to include sustainability in their customer engagements For more information about Epson, visit: www.epson.eu

Hosted on Acast. See acast.com/privacy for more information.

Navigating security in the hybrid workplace, with Shivaun Albright, HP

Sun, 09 May 2021 17:51:22 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes, director of Quocirca, welcomes Shivaun Albright, Chief Technologist of Print Security, HP Inc. Shivaun is one of HP’s leading security experts and, for over a decade, has defined the cybersecurity strategy for HP’s printing and imaging business. In this podcast they discuss security challenges and opportunities in the hybrid workplace, and the strategies that HP has undertaken to help organisations mitigate print security risks. Key discussion points in the podcast include: How remote working is impacting the threat landscapeWhat this means for the print infrastructureThe implications of Zero Trust security and need for Identity Access ManagementHow HP is applying machine learning and AI to print securityHow HP helps its partners elevate the security conversationPrint security opportunities and trends For more information about HP, visit www.HP.com

Hosted on Acast. See acast.com/privacy for more information.

If you're not serverless, you're not digital - with Garrett Helmer, Vasion & Kristin Escobar, AWS

Fri, 30 Apr 2021 10:23:33 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes, director of Quocirca, is joined by Garrett Helmer, CMO, Vasion and Kristin Escobar, Global Segment Lead, Digital Workplace Partners, AWS.In the podcast, they discuss opportunities around serverless printing and the partnership between AWS and Vasion. PrinterLogic remains a solution under the Vasion brand.Key discussion points include:What is the AWS Digital Workplace Competency and what are the partner benefits?What benefits has Vasion gained by leveraging its partnership with AWS and the wider AWS cloud marketplace?What are some of the limitations around Universal Print by Microsoft that Vasion addresses with the PrinterLogic platform?How important is integration with Identity Access Management platforms such as Okta?What are the key considerations when selecting a serverless printing platform?What is coming next for the industry?Watch this episode of Quocirca's In the Spotlight video podcast to discover more about how Vasion and AWS are leveraging their partnership to address the challenges of traditional print infrastructure models with serverless printing. For more information about Vasion, visit: www.vasion.com

Hosted on Acast. See acast.com/privacy for more information.

Disrupting cloud printing with edge mesh and IoT, with Chris Dance, Papercut

Thu, 22 Apr 2021 10:23:11 GMT

In this episode of Quocirca’s In the Spotlight video podcast series, Louella Fernandes joins Chris Dance, CEO of PaperCut, to discuss edge mesh technology in the print industry. PaperCut provides print management software that helps businesses reduce waste, save paper and consumables, improve document security and encourage responsible printing behaviour. In this podcast, Louella and Chris examine the evolution of edge mesh technology, the cloud and IoT and how PaperCut is reinventing cloud printing by applying these concepts to its PaperCut Hive platform. Chris provides insight into how edge mesh technology addresses the key requirements that IT departments now have around zero-trust security, particularly relevant in today’s hybrid work environment. Looking to the future, they discuss the momentum of cloud printing and how print suppliers can take advantage of new opportunities. Chris explains the need for channel partners to take a more consultative approach. He believes that the focus should no longer be on install and configuration but rather on delivering value-added services to help businesses drive more efficient print infrastructure.

Hosted on Acast. See acast.com/privacy for more information.

Channel opportunities in the hybrid workplace, with Dom Gryszan, Apogee

Fri, 16 Apr 2021 15:02:54 GMT

In this episode of Quocirca’s In the Spotlight video podcast, Louella Fernandes is joined by Dom Gryszan, Marketing Director at Apogee. In the podcast, they discuss channel opportunities in the hybrid workplace. Apogee is Europe’s largest multi-brand provider of managed print services, document and process technology and outsource services.Dom provides insight into HP’s acquisition of Apogee in 2018, which has enabled Apogee to remain an independent subsidiary, complementing HP’s innovation and experience with Apogee’s agility and service delivery capabilities. Assessing the past 12 months, Dom and Louella address key opportunities and challenges across the channel. Dom provides insight into growth seen in the public sector and the acceleration of cloud services and digital transformation initiatives. They explore the emergence of the hybrid work environment, risks to the channel supply chain and an ever-increasing focus on security. With sectors such as legal, finance and insurance retaining the need to adhere to strict policies and guidelines, there are clear opportunities for the channel to shift from a traditional Managed Print Services model to a Managed Workplace Services model. This will enable them to address the secure document workflow requirements needs in the new hybrid workplace environment. Watch the In the Spotlight video podcast to find out more about channel opportunities, challenges and how Apogee has adapted its business to respond to changing customer requirements.

Hosted on Acast. See acast.com/privacy for more information.

Reimagining Future Workspaces with Alpesh Unalkat, CEO of Aura

Mon, 12 Apr 2021 08:43:01 GMT

In this episode of Quocirca’s ‘In the Spotlight’ video podcast series, Louella Fernandes is joined by Alpesh Unalkat, CEO of Aura.In the podcast, they focus on ‘Reimagining Future Workspaces’ and discuss workplace transformation strategies, particularly in light of the challenges of COVID-19.With the pandemic having accelerated digital transformation, they explore how Aura’s offerings around workspace innovation is helping MPS providers prepare for the ‘new normal’ of the hybrid work environment. While this new normal promises increased productivity, greater access to talent, reduced costs, and better employee experiences, Louella and Alpesh agree that remote working can stifle creativity and collaboration. With this in mind, they explore the shift in focus to reinvigorate the future workspace to enable better collaboration. They also consider opportunities for MPS providers to expand their offerings to support enhanced collaboration tools for today’s distributed workforce. This includes a shift in focus from traditional MPS contracts to broader digital transformation, including workflow, software, digital integration and document management. They also discuss some of Aura’s more unique solutions around immersive experiences, which has seen an increase in demand. Alpesh also provides insights into the increased demand Aura has seen for workplace consultancy as well as sustainable solutions. Join the In the Spotlight podcast to find out more about new workspace initiatives and opportunities for the print channel

Hosted on Acast. See acast.com/privacy for more information.

Driving higher value MPS engagements with analytics, with Roger Stocker, Intuitive

Mon, 05 Apr 2021 19:17:34 GMT

In this episode of Quocirca’s ‘In the Spotlight’ video podcast series, Louella Fernandes welcomes Roger Stocker, CEO of Intuitive, providers of expert print management and process management dashboards. In the podcast, we examine how data and analytics can help managed print service (MPS) providers move up the value chain and drive increased revenue. We also explore key industry trends, including security, cloud and sustainability, and take a post-pandemic look ahead at the print industry across various industry sectors.Sharing customer examples, Roger explains how the Intuitive platform helps print manufacturers and their partners deliver in-depth analytic insight into print and digital business processes for their customers. He also discusses how over the course of the pandemic, Intuitive has acquired over 100 new global partners in the last 12 months. Louella and Roger explore what the return to the office will look like and how Intuitive is supporting industries that need to maintain control and visibility of their data and endpoints in the new hybrid environment. They also discuss the need for increased security and control over home printing, particularly pertinent in industries like social care and financial services. With analytics providing opportunity to deliver better business outcomes for customers around print and digital business processes, they discuss how this requires a change in mindset for traditional suppliers in the industry. There is no doubt that if print industry players are serious about post-pandemic recovery and moving up the value chain, they need to reinvent. Join the ‘In The Spotlight’ video podcast to discover the critical role analytics can play in the future success of the channel.

Hosted on Acast. See acast.com/privacy for more information.

The smart connected workplace opportunity, with Mike Feldman, Xerox

Thu, 25 Mar 2021 14:39:05 GMT

In the first of Quocirca’s video podcast series, ‘In the Spotlight’, Louella Fernandes, director of Quocirca, is joined by Mike Feldman, president of the Americas Operations and Global Document Services for Xerox.In the podcast, they examine the emergence of the smart connected workplace and how channel organisations can capitalise on its opportunities. They also lift the lid on key trends in the industry and exciting new developments and innovations at Xerox, including 3D printing, sensors, sustainability, multifunction devices, IoT, AR and more. Kicking off the conversation, they focus in on the future of the traditional office and its transformation into a hybrid environment amid the global pandemic. Is speculation over the death of the office exaggerated?Sharing Xerox customer examples, Mike sheds light on how the company supports organisations with their digital transformation journey across a range of industries. This includes work around digitising analogue processes, automation, and the introduction of multifunctional devices, sensors and apps.With sustainability high on the agenda, Mike and Louella also take a look at how Xerox is offering expanded services around evaluating the environmental impact of the smart office. They discuss innovation around reducing energy, cleantech, Print Relief and Xerox’s Print Awareness Tool (PAT), which uses gamification features to encourage users to improve their printing behaviour.It’s clear that embracing innovative technologies will ensure channel partners can differentiate themselves in the print industry and move up the value chain.

Hosted on Acast. See acast.com/privacy for more information.