In this episode of Every Conversation Counts, we’re joined by Mark Matthews, better known as The Crisp Guy - an entrepreneur, leadership speaker, and mentor whose story challenges conventional ideas about strength and success.

Mark built a thriving IT business, only to experience devastating betrayal that forced him to rebuild both his company and his identity from the ground up. 

Known for his honest, no-nonsense storytelling, Mark shares the moment that reshaped his thinking, a simple abandoned crisp packet that became a metaphor for accountability, culture, and leadership responsibility. What might seem like a small moment sparked a deeper reflection on how leaders show up, the standards they set, and the courage required to address uncomfortable truths.

Today, Mark helps individuals and organisations embrace values-led leadership, encouraging people to strip away pretence and lead with authenticity, vulnerability, and clarity.

In this conversation, we explore:

• Why vulnerability is one of the most powerful tools in leadership
• How values act as an anchor during crisis
• The importance of having the difficult conversations others avoid
• What betrayal and rebuilding taught Mark about trust and resilience
• How small moments, like a crisp packet on the floor, can reveal big truths about culture

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Every Conversation Counts, we’re joined by Emma Oldfield - sports presenter, creator, and host of Game Face Off - for a raw and powerful conversation about resilience, storytelling, and purpose. 

With over six years’ experience across BBC, Channel 4, and SkyShowtime, Emma has built a career at the intersection of storytelling and impact. Today, her work reaches more than 5 million people each month, using digital platforms to elevate women’s sport and create meaningful connections.

Emma opens up about the conversations with others and with herself that changed everything. Together, we explore vulnerability in leadership, the responsibility that comes with having a platform, and why honest storytelling matters more than ever.

In this episode, we explore:

• Emma’s journey into sport, storytelling, and purpose
• The conversation that reshaped how she communicates and leads
• What it really means to go behind the highlights reel
• Holding space for difficult, vulnerable conversations
• Lessons from major broadcasters and digital communities
• The role of self-talk in showing up authentically
• The future of storytelling in women’s sport

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

When Jonathan Bracey’s son George was diagnosed with a rare genetic condition - Mosaic Variegated Aneuploidy (MVA) Syndrome - his world changed overnight. 

What began as a desperate search for answers became a powerful mission: to connect, support, and give hope to other families facing the unknown.

In this deeply moving conversation, Jonathan speaks with host Toni Jennings about what it means to stay curious when the answers are hard, how resilience is a choice we make daily, and why he founded The MVA Society, a charity that’s now giving rare families across the globe a voice.

Together, they explore the emotional grit it takes to navigate the rare disease space, the power of advocacy through communication, and how every conversation - no matter how small - can make a lasting difference.

In this episode:

• The conversation that changed everything for Jonathan and his family
• What it really means to “show up” when life feels impossible
• How asking “why” became a lifeline
• Why storytelling and connection are at the heart of advocacy

For more information about the MVA Society or to find out how you can help, please head to www.mvasociety.org

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Every Conversation Counts, Emma sits down with Michelle Hartley, MD of People Sorted and an experienced HR and culture specialist who has helped organisations across industries build resilient, connected, and values-led teams.

Michelle brings a wealth of insight into how people thrive in hybrid and evolving workplaces, and she shares how meaningful conversations can be the difference between burnout and breakthrough.

Together, we explore:

• The role of self-awareness and preferences in shaping effective teams
• How leaders can spot early cues of burnout or disengagement
• What a healthy workplace culture really looks like in practice
• Why people-led, insight-driven strategies help teams feel supported and perform at their best

With a background spanning HR, leadership coaching, and organisational development, Michelle highlights how conversations can bridge the gap between good intentions and great culture. 

If you’re a manager, leader, or simply passionate about creating thriving workplaces, this episode is full of practical insights you can apply straight away.

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we sit down with Iain Stevenson-Wood, People Director at Neilson Active Holidays, to explore what it really takes to lead, inspire, and connect in fast-moving environments.

Iain shares how conversations become the glue that holds dynamic and distributed teams together, whether that’s building loyalty in competitive industries, supporting people you rarely see face-to-face, or adapting communication for different audiences.

Whether you’re leading seasonal teams, managing remote groups, or working in any context where the pace never slows, this conversation highlights the universal principles of communication that help people thrive.

If you’ve ever wondered how to strengthen connections in challenging environments, or how to keep conversations meaningful when everything is in motion, this episode is for you.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we’re joined by Bryony Page MBE – Olympic medallist, and one of Britain’s most decorated and resilient trampoline gymnasts. Known for her grace under pressure and honesty about the mental side of elite sport, Bryony shares what it really takes to stay grounded at the top.

We talk about fear, failure, and finding your values – plus the mindset shifts that helped her overcome mental blocks and keep showing up with purpose. If you’re curious about resilience, self-awareness, and how to thrive under pressure, this episode is one you won’t want to miss.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we’re joined by Cheryl Jackson, a senior people leader with deep expertise in learning and development, leadership, talent management, and organisational development.

Cheryl explores the power of coaching, the importance of psychological safety, and the stories we tell ourselves. She shares insights on human-centred leadership, self-worth, and shifting from perfection to authenticity. From vision boards to the GROW model, Cheryl offers practical tools and reflective questions for anyone looking to grow personally or professionally.

This is a conversation about empathy, radical ownership, and the beauty of not having all the answers – yet.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

What does it take to lead with purpose in a world that’s constantly changing? In this episode of Every Conversation Counts, we sit down with leadership expert, adventurer, and global speaker Caspar Craven to explore what it really means to set bold goals - and achieve them.

Caspar brings a unique perspective, shaped by experiences as diverse as circumnavigating the globe with his young family to helping Fortune 500 leadership teams navigate uncertainty and growth.

Together, we dive into:

• Why reflecting on how much time you spend in the past, present, and future can shift your self-awareness and your leadership
• The conversation that changed everything for Caspar - and how deep listening unlocks stronger connections
• What it takes to go from vision to action - and how to set Big Bold Goals that move the needle
• How intentional dialogue can keep individuals and teams aligned, inspired, and resilient
• Why mindset is your most powerful tool for driving transformation - both at work and at home

Whether you're leading a team, growing a business, or seeking more meaning in how you connect with others, this episode will leave you with practical takeaways and the inspiration to think - and act - bigger.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, 7-time Emmy-winning comedy writer and humour strategist Beth Sherman shares how her journey from stand-up stages to writing for shows like Letterman, Leno, and Ellen shaped her mission to help businesses communicate better through comedy.

Beth dives into the conversation that changed her perspective, why humour builds trust and connection, and how leaders can use laughter as a powerful tool for team building, influence, and impact. Insightful, funny, and full of practical tips, this is an episode that proves humour means business.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Every Conversation Counts, we’re joined by the brilliant Taylor James, host of The Waffle Shop, the #1 podcast on music and mental health. Taylor has created a space where open, honest conversations thrive, welcoming huge guests like Ed Sheeran and Sean Paul to share their stories.

But today, Taylor is in the hot seat. He opens up about his own journey, how he turned personal struggles into opportunities and built a platform that encourages vulnerability and connection.

We explore:

• The power of humour in breaking down barriers
• Setting intentions over resolutions
• Overcoming fear of failure & imposter syndrome
• Sitting across from A-list guests while finding the confidence to believe in himself

Packed with honesty, wisdom, and plenty of laughs, this episode is for anyone who’s ever struggled with self-doubt or wondered how to turn life’s challenges into something meaningful.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we welcome Owen Atkinson, a renowned vet with extensive global experience in the dairy industry.

Owen is celebrated for his passion, deep knowledge, and ability to make complex topics accessible. As an expert in simplifying the intricate world of cattle, Owen joins Emma to discuss the crucial role of effective communication in driving lasting change.

Together, they explore how communication can be a powerful tool in the process of transformation, offering valuable insights that can be applied across both professional and personal contexts.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode of Every Conversation Counts, host Toni Jennings sits down with Rick Hollis, Customer and Business Excellence Director, to explore the power of fostering meaningful conversations in the workplace and beyond. Rick dives into the importance of active listening and asking the right questions to create authentic and productive interactions.

The conversation also delves into how effective communication plays a crucial role in leadership and team building, shaping organisational culture and supporting individual growth. Packed with actionable insights, this episode highlights the value of meaningful dialogue in driving personal and professional success.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we welcome Taome, an expert in early talent development, to explore the unique challenges facing today's graduates as they enter the workforce.

The conversation begins with a powerful story from Taome about a transformative experience that shaped her career. They then delve into the competitive job market and discuss why 43% of graduates leave their first job within two years.

Taome offers insights into recognising your value, understanding career progression, achieving work satisfaction, and the impact of job roles. She provides practical solutions and recommendations for both graduates and employers to improve retention and satisfaction among early talent. This episode is a must-listen for anyone interested in understanding and addressing the challenges of early career professionals in today's evolving job market.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we welcome Grace Miller, Head of Failure and Experimentation at Flight Studio for Steven Bartlett & The Diary of a CEO podcast.

Grace is a captivating speaker who illuminates the vital role of embracing failure and fostering a culture of experimentation. With her unique blend of insight and practical wisdom, Grace discusses how to transform setbacks into opportunities for growth.

Learn how her approach to communication empowers people to take risks, learn from their experiences, and drive continuous improvement within their organisations.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we welcome Jo Stimpson, a professional mindset and leadership coach specialising in neuro-coaching, NLP (neuro-linguistic programming), and CBT (cognitive behavioural therapy).

Jo shares her expertise in helping individuals overcome obstacles, break unhelpful behaviour patterns, and achieve life-changing goals. Learn from her unique approach to mindset coaching and discover how to unlock your full potential.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

In this pilot episode, Emma and Toni, the podcast’s hosts and founders, introduce themselves and share the inspiration behind launching this new series.

What to Expect:

• Who We Are: Get to know Emma and Toni as they discuss their backgrounds, experiences, and what motivated them to start this journey.
• The Power of Conversations: Hear personal stories from each host about conversations that profoundly shaped their lives and career paths.
• Lessons Learned: Emma and Toni reflect on the emotions, realisations, and turning points sparked by these impactful moments.
• Vision for the Podcast: Learn about their goals for Every Conversation Counts and what’s to come in future episodes.

Through candid storytelling, this episode sets the stage for meaningful dialogues and explores how everyday conversations can transform lives. Join us as we embark on this journey to highlight the value of communication and connection.

Tune in, share your thoughts, and stay curious—because every conversation truly counts!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.

Hosted by Emma Sedgwick and Toni Jennings, this podcast dives into the transformative power of conversation and offers practical tools to build stronger, more meaningful connections.

Throughout the series, you’ll get to know Emma and Toni on a deeper level as they share the conversations that have significantly shaped their lives. They’re not going on this journey alone—each episode features a special guest who reflects on a life-changing conversation that influenced their personal or professional path.

With candid storytelling and thought-provoking discussions, this podcast is all about exploring the true value of communication, connection, and how the simplest conversations can change lives.

Join us for these insightful episodes, share your thoughts, and stay curious—because every conversation really does count!

This podcast was brought to you by Every Connection Counts, a global performance consultancy specialising in improving communication. If you’re curious about the work we do or how we can help, please head to our website for more information: https://everycc.co.uk/

Hosted on Acast. See acast.com/privacy for more information.