Fuel Up

Rebecca Griffiths From Amazon to AI: Building Customer Obsession

Mon, 02 Jun 2025 11:29:59 GMT

In this episode of Fuel Up, we sit down with Rebecca Griffiths, founder and CEO of Primis, to talk about her journey from Amazon to launching her own customer experience platform.

Rebecca shares what she learned from Amazon’s culture—particularly its obsession with the customer and running lean—and how she’s applying those principles to her own startup. We explore how data and AI are shaping the future of retail, why post-purchase experience matters most, and the hard lessons of leadership, delegation, and scaling a business.

She also opens up about being a woman in tech, the value of mentorship, and why asking for help is a strength, not a weakness.

If you're building something or leading a team, this one's full of real, practical insight.

Hosted on Acast. See acast.com/privacy for more information.

Nina Briance from banking to boutique: building Cult Mia and fashion's future

Thu, 14 Nov 2024 13:47:12 GMT

In this conversation, Mark Pearson interviews Nina Briance, founder of Cult Mia, an independent luxury fashion marketplace. They discuss Nina's unique journey from investment banking to fashion entrepreneurship, the importance of timing in business, and the lessons learned from industry leaders. Nina shares insights on building a two-sided marketplace, adapting to market changes, and balancing creativity with business acumen. The conversation also highlights the significance of Fashion Month for emerging designers and the challenges they face in a competitive industry. In this conversation, Nina discusses the evolving landscape of fashion, particularly the impact of Fashion Month, the importance of sustainability and inclusivity, and the role of technology in enhancing the customer experience. She emphasises the need for independent designers to focus on robust business models and shares insights on the future vision for Cult Mia, including international expansion and community building. Nina also reflects on her motivation as an entrepreneur, the challenges of work-life balance, and the core values that guide her business practices.

Hosted on Acast. See acast.com/privacy for more information.

Tracey Shirtcliff on Culture, Delegation & Motivation: The Building Blocks of Success

Tue, 05 Nov 2024 16:50:21 GMT

In this conversation, Mark Pearson and Tracey Shirtcliff explore the journey of entrepreneurship, discussing the challenges, influences, and experiences that shape a successful business. Tracey shares her background, the importance of problem-solving, and the impact of corporate experience on her entrepreneurial path. They delve into the significance of building a strong team, fostering company culture, and the necessity of identifying strengths and weaknesses. The discussion also touches on ambition, risk-taking, and the importance of delegation in achieving business success.

In this engaging conversation, Mark and Tracey delve into the emotional challenges of leadership, the importance of trust in business relationships, and the lessons learned from both successes and failures. They discuss the current entrepreneurial landscape, emphasizing the value of taking action and starting a business even in tough times. Tracey shares her daily habits that keep her motivated and focused, as well as her inspirations and the significance of biohacking for maintaining health and productivity. The discussion highlights the interconnectedness of mental and physical health in the entrepreneurial journey.

Hosted on Acast. See acast.com/privacy for more information.