60 acast.com The G-Spot by Gillian James https://feeds.acast.com/public/shows/the-g-spot-by-gillian-james en Gillian James Leadership, culture ,customer experience ,employee engagement,thought leadership Gillian James The G-Spot is a regular audio series from Gillian James, CEO of SignalCX, for leaders who care about culture, customer experience and the people caught in between.


Each episode is a concise, standalone piece, typically around ten minutes, built around a single idea worth sitting with. No guests, no panels, no fluff. Just a point of view, some evidence, and the occasional uncomfortable question that most leadership conversations carefully avoid.


If you have ever noticed that something gets lost between what organisations say they stand for and what it actually feels like to work for them, or buy from them, this might be for you.


Hosted on Acast. See acast.com/privacy for more information.

]]> The G-Spot is a regular audio series from Gillian James, CEO of SignalCX, for leaders who care about culture, customer experience and the people caught in between.


Each episode is a concise, standalone piece, typically around ten minutes, built around a single idea worth sitting with. No guests, no panels, no fluff. Just a point of view, some evidence, and the occasional uncomfortable question that most leadership conversations carefully avoid.


If you have ever noticed that something gets lost between what organisations say they stand for and what it actually feels like to work for them, or buy from them, this might be for you.


Hosted on Acast. See acast.com/privacy for more information.

]]> false Gillian James gillian.james@signal.cx 69a21dbcf8755e109da311df the-g-spot-by-gillian-james episodic https://assets.pippa.io/shows/cover/1772232000787-6f913ccd-1a80-4b83-aaa6-4a5bcfbd5c5b.jpeg https://feeds.acast.com/public/shows/the-g-spot-by-gillian-james The G-Spot by Gillian James 69699300-175d-11f1-9740-49383672e35f <![CDATA[What's the point of that]]> Wed, 04 Mar 2026 00:44:38 GMT 9:27 69a21f5f47697ac803887c13 false https://shows.acast.com/the-g-spot-by-gillian-james/episodes/69a21f5f47697ac803887c13 69a21f5f47697ac803887c13 69a21dbcf8755e109da311df When corporate purpose stops describing the work and starts serving the ego full What happens when the gap between what organisations say they stand for and what they actually deliver becomes too wide to ignore? In this episode, Gillian James traces the evolution of corporate purpose from the grounded responsibilities of the Johnson & Johnson Credo to the stratospheric ambitions of today, and asks a harder question: at what point does corporate ambition become corporate ego?

Along the way, she makes the case for the people we never celebrate enough, the frontline workers quietly delivering whatever the purpose statement promises, and argues that consistently doing the ordinary extraordinarily well is the most underrated leadership act of all.

Because for the customer on the receiving end of a broken service, and the employee on the frontline of delivering it, your rebrand is not a North Star. It is a chandelier.

Hosted on Acast. See acast.com/privacy for more information.

]]> What happens when the gap between what organisations say they stand for and what they actually deliver becomes too wide to ignore? In this episode, Gillian James traces the evolution of corporate purpose from the grounded responsibilities of the Johnson & Johnson Credo to the stratospheric ambitions of today, and asks a harder question: at what point does corporate ambition become corporate ego?

Along the way, she makes the case for the people we never celebrate enough, the frontline workers quietly delivering whatever the purpose statement promises, and argues that consistently doing the ordinary extraordinarily well is the most underrated leadership act of all.

Because for the customer on the receiving end of a broken service, and the employee on the frontline of delivering it, your rebrand is not a North Star. It is a chandelier.

Hosted on Acast. See acast.com/privacy for more information.

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