Today, we're going to talk about brand transformation. Specifically, what happens when your market, driven by forces like AI, evolves faster than your brand name. We'll get into the strategic thinking behind repositioning a successful company, not just for today's customers, but for the one that's rapidly taking shape for tomorrow. It's a discussion about making the case for massive investment and managing the delicate balance of bringing your current customers along while building a brand that captures the next generation of buyers.

To help me discuss this topic, I'd like to welcome April Crichlow, CMO at Optro. April, welcome to the show!

About April Crichlow April Crichlow is the Chief Marketing Officer at Optro. An experienced global B2B SaaS marketing leader, April oversees the marketing team and aims to accelerate the awareness of Optro's innovative solutions amidst continued rapid growth and international expansion. She has led global thought leadership and strategic partnerships on inclusive culture, women's equality, and sustainable supply chains, growing brand reputation with the United Nations, the New York Stock Exchange, AAPI networks, and Cannes Lions. April has also been honored by CRN's "Women of the Channel" and as a "Top 100 Ethnic Minority Executive" by EmPower, presented by the Financial Times and Yahoo Finance. April Crichlow on LinkedIn: https://www.linkedin.com/in/aprilcrichlow/ ---------- Resources ---------- Optro: The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bb

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20

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Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

Choosing a martech, adtech, or other platform? Check out The List by The Agile Brand Guide for our continuously-updated list of platforms and everything you need to know: https://list.agilebrandguide.com "

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Readiness is being measured by adoption, not by output. Agents are running and tools are installed, while teams stay siloed and strategies stay disconnected. Garverick on where the gap actually opens.

Brand governance has to shape the work, not grade it. Typeface's Arc Graph is built as a live brand intelligence layer rather than a set of guidelines nobody opens — including for content made in tools the company doesn't control.

Someone still has to own content no single person wrote. Accountability, decision rights, and guardrails change when a Fortune 500 brand compresses weeks of web experience development into minutes. About Jamie Garverick I'm a high growth revenue leader with more than 25 years of experience scaling cloud and AI native software companies and helping enterprise teams adopt new technology in ways that drive measurable business impact.

Today, I serve as Chief Revenue Officer at Typeface, the Marketing Orchestration Engine for the world's leading brands. I work closely with CMOs and enterprise leaders as they move beyond isolated AI pilots and rethink how marketing operates across teams, workflows, data, and channels.

Before Typeface, I served as Chief Revenue Officer at FullStory, where we transformed a PLG sales motion into the enterprise and international, scaling ARR from $30 million to more than $130 million. Earlier, I led North American sales at CallidusCloud, helping move the business to the cloud and scale ARR from $1 million to $300 million before its acquisition by SAP, where I ran a 400+ team.

Throughout my career, the common thread has been helping companies translate major technology shifts into durable customer value and sustained growth.

I live in Atlanta with wife and three children. Outside of work, I enjoy traveling, food and wine, and golf, with two holes-in-one to date! Jamie Garverick on LinkedIn: https://www.linkedin.com/in/jamie-garverick-60136/ ---------- Resources ---------- Typeface: typeface.ai

View the Typeface Signal report: https://www.typeface.ai/resources/reports/typeface-signal-report The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. https://aglbrnd.co/r/c70c250b8d52dff3

We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658

Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bb

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

Choosing a martech, adtech, or other platform? Check out The List by The Agile Brand Guide for our continuously-updated list of platforms and everything you need to know: https://list.agilebrandguide.com

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About Bryan Murphy Bryan Murphy is CEO of Smartling, the leading AI translation platform trusted by global brands like British Airways, DoorDash, and Lyft. With a proven track record of scaling technology companies, Bryan brings over two decades of executive leadership experience in SaaS, e-commerce, and retail. Bryan's strategic vision and customer-centric approach have helped drive Smartling's global expansion and product excellence. Before joining Smartling, he held senior roles at companies like eBay and Serta Simmons. Bryan holds a Bachelor's degree in Business from Miami University. Bryan Murphy on LinkedIn: https://www.linkedin.com/in/bryanmurphy2/ ---------- Resources ---------- Smartling: The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://aglbrnd.co/r/2868abd8085a9703 The hardest part of martech right now is telling which tools are actually earning their keep. That's the question running through the MarTech Summit Boston agenda on October 27. We're attending MarTech Summit Boston on October 27 as a media partner. If you want to join, the code AGILE15 saves you 15%. https://aglbrnd.co/r/c70c250b8d52dff3

We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658

Need to evaluate martech, AI, or CX platforms and don't know where to start? The Agile Brand Guide List is now in beta. We're building the most useful, free-to-use, and up-to-date way to assess what truly matters when evaluating platforms. See more here: https://aglbrnd.co/r/f76be3a33cc491bb

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://aglbrnd.co/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20

Follow B2B Agility on your favorite platform: https://aglbrnd.co/r/62e314ccb2d29c9e

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

Choosing a martech, adtech, or other platform? Check out The List by The Agile Brand Guide for our continuously-updated list of platforms and everything you need to know: https://list.agilebrandguide.com

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Agility requires brands to see channels not just for what they are, but for what they can become. This is especially true for the events channel, which has transformed from a point-in-time logistical exercise into a continuous engine for data and community.

Today, we're going to talk about the evolution of event marketing. In a world of hybrid experiences, the role of events has shifted from a standalone tactic to a strategic, data-rich channel that can drive the entire customer lifecycle. We'll explore how enterprise brands are moving beyond simply managing logistics to integrating event platforms into their core Martech stack, proving ROI, and building year-round community from what used to be a single moment in time. To help me discuss this topic, I'd like to welcome, Jonathan Kazarian, CEO & Founder at Accelevents. About Jonathan Kazarian Jonathan Kazarian is the CEO and founder of Accelevents, a leading event management platform that was recently recognized by Inc. 5000 as one of the top 100 fastest-growing private companies in America. At Accelevents, his visionary leadership and innovative approach have propelled the platform to the forefront of the event technology industry. With a keen focus on driving user engagement and redefining the event experience, Jonathan's strategic expertise has established Accelevents as a key player in transforming how events are created, marketed, and experienced globally. As an industry thought leader, Jon actively publishes insights on the events landscape and frequently speaks at industry events such as EventMB's Event Tech Innovation Summit, BizBash Live, and INBOUND. Jonathan Kazarian on LinkedIn: https://www.linkedin.com/in/jkazarian/ ---------- Resources ---------- Accelevents: accelevents.com We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20

Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires not only adapting your marketing messages, but also re-evaluating the fundamental ways customers interact with your digital properties. It means recognizing that established tools, like site navigation, may no longer meet the expectations of a new generation of users.

Today, we're going to talk about the evolution of on-site search from a simple utility to a strategic, AI-powered content discovery engine. We'll explore how changing consumer expectations, particularly from younger demographics, are forcing brands to rethink digital experiences, and why the humble search bar may be the key to unlocking deeper engagement and building trust.

To help me discuss this topic, I'd like to welcome, Sameer Maggon, Founder and CEO at SearchStax. About Sameer Maggon Sameer Maggon is the founder and CEO of SearchStax, the Search Experience Company. A lifelong builder, he has spent over 20 years driving search innovation — from building search infrastructure to creating an AI-powered platform that delivers modern search experiences. Known as a search craftsman, Sameer has built SearchStax into a global SaaS platform serving content-rich, regulated industries such as healthcare, higher education, financial services, and the public sector. Beyond his work, he enjoys exploring the outdoors with his family and mentoring engineers to become tomorrow's innovators and leaders. His conviction guides it all: Search is complex, search is hard — and worth solving. Sameer Maggon on LinkedIn: https://www.linkedin.com/in/maggon/ ---------- Resources ---------- SearchStax: https://www.searchstax.com We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20

Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires more than just adopting new tools; it demands a fundamental shift in how teams learn, collaborate, and measure value in a rapidly changing landscape.

Today, we're going to talk about what happens after the initial AI hype cycle. Many organizations have invested in powerful new platforms, but the real challenge isn't procurement—it's enablement. How do you move AI from a series of isolated pilot projects to a core capability that empowers your teams, enhances creativity, and drives measurable business outcomes without introducing unnecessary risk?

To help me discuss this topic, I'd like to welcome, Prince Boucher, Director, Forward Deployed Creatives at Luma. Prince Boucher on LinkedIn: https://Linkedin.com/in/princeboucher ---------- Resources ---------- Luma: https://lumalabs.ai/ We're proud to be a media partner for #MAICON26 - Oct. 13-15! Learn how AI can power your marketing and business and help you grow smarter. Use code AGILE150 to save! https://aglbrnd.co/r/7fe458ced0f04658

Reach your customers with Reddit. Spend $500 in ad spend, get $500 back in ad credit! Learn more: https://advertalize.com/r/491818c79fb1873f

Chaser is the only Slack-native project management platform that helps teams turn messages into tracked tasks, automate follow-ups, and maintain team-wide visibility, without adopting another tool. Now integrated with Claude and other GenAI tools. Learn more at trychaser.com and use code AGILEBRAND for a 3-month free trial (normal trial is 14 days).

The most influential minds in software, AI, and engineering leadership will be at WeAreDevelopers World Congress North America, September 23-25 in San Jose. Learn more: https://aglbrnd.co/r/60a7299222a7bcf1

Start building your own apps with Replit and get $20 off. Learn more: https://aglbrnd.co/r/93531742a7625a20

Enjoyed the show? Tell us more at and give us a rating so others can find the show at: https://aglbrnd.co/r/faaed112fc9887f3

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://aglbrnd.co/r/35ded3ccfb6716ba

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires closing the gap between insight and action. It's not enough to know who your audience is; you need the capability to reach them precisely, wherever they are, at the moment it matters most.

Today, we're going to talk about why B2B advertising has historically lagged behind its B2C counterpart in audience targeting and activation. We'll explore the challenges of working with fragmented data and the new opportunities that are emerging to create highly precise, actionable audiences by combining different data sources in a new way.

To help me discuss this topic, I'd like to welcome, Mark Connon, CEO at Bombora.

About Mark Connon Mark Connon was Chief Operating Officer at TapAd when Experian acquired that company in 2020 — becoming TapAd's General Manager and EVP of Product and Marketing for Experian Marketing Services. As the former SVP, Global Chief Mobile and Data Officer at AOL (a subsidiary of Verizon formerly known as Verizon Media Services), Connon led mobile advertising and data strategy, as well as enterprise-wide data commercialization. He has held a number of C-level positions at both public and private marketing and advertising companies and currently serves as an advisor or board member for several companies in the ad/martech space. Mark Connon on LinkedIn: https://www.linkedin.com/in/markconnon/ Resources Bombora: https://bombora.com/

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/

Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires more than just speed; it demands the sensitivity to know when a universal message fails and a local one is needed. It's the capacity to pivot your entire customer experience to resonate in a new market, not just as a translation, but as a native conversation.

Today, we're going to talk about navigating the complexities of global expansion. We'll get into the strategic decisions leaders have to make when localizing content, such as where to spend the budget for maximum impact, and the critical choice between leveraging AI for scale and speed versus deploying human experts for nuance and connection.

To help me discuss this topic, I'd like to welcome, Ilya Spiridonov, Chief Commercial Officer at Alconost.

About Ilya Spiridonov Ilya Spiridonov is the Chief Commercial Officer at Alconost, an ISO-certified localization company that has been helping businesses grow internationally since 2004. He leads the company's sales and revenue strategy, focusing on building long-term client partnerships and driving sustainable growth. With expertise in scaling global sales operations, Ilya oversees everything that fuels revenue - from business development and client success to aligning commercial initiatives with Alconost's localization and technology services. Ilya Spiridonov on LinkedIn: https://www.linkedin.com/in/ilyaspiridonov/ Resources Alconost: https://alconost.com/en Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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About Peter Fogelsanger Peter is a seasoned partner executive and partner program consultant. He provides fractional consulting and program advisory services to growth companies. Current engagements include several early-stage PE or VC backed startups.. Prior to consulting, Peter was founding Head for Partnerships and Enablement at Contentstack, building the program from the ground up which produced over $22M in pipeline. Prior to Contentstack, Peter was VP of Partner Engagement (NA) at Thunderhead, an omni-channel customer journey and personalization platform. While at Thunderhead, Peter led the enablement in NA for Salesforce Marketing Cloud - Interaction Studio, helping drive more than $50M in ARR in 24 months. Earlier in his career, Peter was in direct sales for over eight years at leading CMS vendors Sitecore and SDL. He also spent more than 12 years in sales/marketing at digital agencies helping clients with digital transformation related projects. Major clients have included FedEx, Charles Schwab, Humana, Duke Energy, TD Bank, Stanley Black & Decker, Nasdaq, Marriott, and the Veterans Administration. Peter has been a speaker on partner programs, enablement, personalization/content management, and active in several related communities. In his spare time, Peter enjoys carpentry and DIY projects and has many years as a coach for youth soccer and high school track.

Peter Fogelsanger on LinkedIn: https://www.linkedin.com/in/peterfog/ Resources Peter Fog LLC: www.peterfog.com Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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To help me discuss this topic, I'd like to welcome, Bassem Hamdy, CEO and Co-Founder at Briq.

About Bassem Hamdy Author, executive and technology pioneer, Bassem Hamdy is world renowned in the construction technology space. With over 19 years of construction software experience Bassem Hamdy is bringing harmony to construction through the delivery of modern tools to drive better decision making for general and subcontractors. ,Yes,This will be completed shortly Bassem Hamdy on LinkedIn: https://www.linkedin.com/in/bassem-hamdy Resources Briq: briq.com

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Joining me today is Chris Tilkov, General Manager at DocuSketch, an automated estimation and documentation platform that helps homeowners rebuild after natural disasters. Before joining DocuSketch, Chris founded Ask AiME, a platform that was successfully acquired. But his journey didn't start in tech—he began his career as a carpet cleaner before transitioning into the world of technology and entrepreneurship.

About Chris Tilkov Chris Tilkov is a director at DocuSketch and is the founder of Ask Aime, an InsurTech that simplifies estimating and quality assurance for the insurance restoration industry to settle claims quickly and accurately. With over 25 years' experience from flood technician to nationally held positions, Chris works with companies to provide the training and education needed to produce fair and consistent estimates through collaborative technology. In 2023, DocuSketch acquired Aime Estimate Review Inc. Chris Tilkov on LinkedIn: https://www.linkedin.com/in/chris-tilkov-a5038b3b/

Resources Docusketch: https://www.docusketch.com/

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're going to talk about one of the most persistent and costly problems in B2B: the handoff from marketing to sales. We'll explore why the traditional MQL model often fails, creating friction and wasting budget, and how a more intelligent, data-driven approach to lead qualification can not only fix the sales pipeline but also prove marketing's direct contribution to the bottom line.

To help me discuss this topic, I'd like to welcome, Gabe Lullo, CEO at Alleyoop and host of the "Do Hard Things" podcast.

About Gabe Lullo Gabe Lullo is the CEO of Alleyoop, a sales development agency working with industry giants such as ZoomInfo, Salesloft, and Adobe.

He has trained over 8,000 salespeople across diverse businesses and, during his tenure in Alleyoop, he has personally hired and managed more than 1,500 SDRs.

With over two decades of experience in sales, marketing, and executive recruitment, his strategies have significantly driven Alleyoop's growth and shaped its corporate culture.

Beyond his career accomplishments, Gabe graduated from the Barney School of Business at the University of Hartford and his leadership ethos is rooted in cultivating environments that prioritize both professional development and individual success. Gabe Lullo on LinkedIn: https://www.linkedin.com/in/lullo/

Resources Alleyoop: https://www.linkedin.com/in/lullo/

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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What if 99% of your target accounts see your marketing, but never click a single ad? How would you prove your value then?

Agility requires a willingness to abandon outdated metrics, even when they're comfortable, and embrace a more nuanced, realistic view of the buyer's journey. It means adapting not just our campaigns, but our very definition of success.

Today, we're going to talk about the massive blind spot in most B2B marketing measurement: the 'dark funnel' where prospects engage with content and ads but never click. We'll explore how AI-powered attribution is finally shining a light on this journey, moving us beyond last-click models to understand true influence and impact.

To help me discuss this topic, I'd like to welcome Chris Golec, Founder & CEO at Channel99.

About Chris Golec Chris founded Channel99 in 2022 to provide businesses worldwide with the first AI-powered decision making engine for B2B marketing investments. Unsatisfied with traditional attribution solutions and the financial inefficiency of B2B marketing, Chris' mission is to transform how the B2B sector measures and invests in growth. Prior to Channel99, Chris founded Demandbase and pioneered the Account-Based Marketing (ABM) technology category now widely adopted by thousands of companies. During his tenure at Demandbase, he was known for fueling innovation, driving rapid growth, and creating a culture that won "Best-Places to Work" in the Bay Area for 7 consecutive years and Top 10 nationally through Glassdoor. Chris also won Marketing Executive of the year two consecutive years and was named in the Top10 SaaS CEOs in 2019. Before Demandbase, Chris co-founded a supply-chain software company called Supplybase which sold to i2 Technologies for $380 million. Chris Golec on LinkedIn: https://www.linkedin.com/in/cgolec/

Resources Channel99: https://www.channel99.com/ This show is brought to you by Channel99, a B2B marketing technology company helping clients get more out of their spend with AI-powered decision-making.

The Channel99 platform incorporates two key advancements: superior account identification and the first-of-its-kind B2B ad verification. This allows AI to precisely identify financial inefficiencies across a client's various marketing channels.

The platform then optimizes campaign and audience adjustments to automate workflows, maximize labor output, and significantly increase operational efficiency.

From high-growth mid-market businesses to global enterprises, Channel99 is a proven investment to accelerate pipeline growth and mitigate marketing investment risk.

For more information, visit channel99.com Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires not only the ability to adapt to change but also the foresight to anticipate it. This means embracing data-driven insights and leveraging technology to navigate the complexities of modern project management.

Today, we're going to talk about how AI is transforming project management and enabling true agility in industries that haven't traditionally been known for their rapid pace of change. To help me discuss this topic, I'd like to welcome, Alan Mosca, Co-Founder and CTO at nPlan.

About Alan Mosca

Alan Mosca on LinkedIn: https://www.linkedin.com/in/nitbix/ Resources

nPlan: https://www.nplan.com Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're going to talk about why so many B2B marketers are still struggling with poor lead quality, and what they can do to fix it. To help me discuss this topic, I'd like to welcome Derek Gerber, Director of Growth B2B at Power Digital. About Derek Gerber With +15 years of experience in B2B sales and marketing, Derek Gerber is a passionate and results-driven growth executive who excels at developing diverse remote teams and executing sophisticated business strategies that lead to significant revenue growth. Recognized by Forbes, HubSpot, and other industry leaders for his ability to deliver impactful solutions, Derek has consistently grown revenue for technology companies, heightened brand visibility, and generated compelling content.

At Power Digital as Director of Growth B2B, Derek drives client success and growth by implementing a scalable ABM approach that aligns with complex client sales cycles to accelerate pipeline impact. Derek has developed new B2B frameworks for Power Digital that drive 70% growth in results. He is also spearheading the development and incorporation of ethical AI standards at Power Digital. Derek Gerber on LinkedIn: https://www.linkedin.com/in/derekgerber/ Resources Power Digital : https://powerdigitalmarketing.com/ Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires not just reacting to market changes, but anticipating them and creating the future you want to see. It demands a deep understanding of customer needs, competitive dynamics, and emerging technologies.

Today, we're going to talk about the evolving role of the CMO in a world of rapidly advancing technology, increasing customer expectations, and the ever-present need for agile marketing strategies. To help me discuss this topic, I'd like to welcome, Monica Kumar, EVP and Chief Marketing Officer at Extreme Networks.

About Monica Kumar Monica Kumar is the Executive Vice President and Chief Marketing Officer at Extreme Networks, leading the company's go-to-market strategy and global marketing organization focused on initiatives that elevate the company's brand and unique value proposition to drive customer and revenue growth. Monica Kumar on LinkedIn: https://www.linkedin.com/in/monicakumar2/ Resources Extreme Networks: https://www.extremenetworks.com/ Register now for Sitecore Symposium, November 3-5 in Orlando Florida. Use code SYM25-2Media10 to receive 10% off. Go here for more: https://symposium.sitecore.com/

Catch the future of e-commerce at eTail Palm Springs, Feb 23-26 in Palm Springs, CA. Go here for more details: https://etailwest.wbresearch.com/ Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires embracing experimentation and empowering teams to rapidly iterate, especially when integrating transformative technologies like AI. It also demands a culture that views failure as a learning opportunity, not a setback.

Today, we're going to talk about how to build a culture of AI innovation from the bottom up, empowering every employee to leverage its power. To help me discuss this topic, I'd like to welcome Michael Domanic, Head of AI at UserTesting.

About Michael Domanic Michael Domanic is the Head of AI at UserTesting, where he leads the company's AI transformation efforts. His work focuses on driving enterprise-wide adoption of AI to unlock meaningful business value. Michael partners closely with cross-functional leaders to embed AI into core workflows, foster a culture of innovation, and scale AI fluency across the global organization. In addition to his focus on internal transformation, he works alongside the Product team to shape an AI-forward product strategy that keeps UserTesting at the forefront of innovation. With nearly a decade of experience in artificial intelligence, Michael brings a pragmatic, impact-driven approach to helping companies move beyond the hype and realize the full potential of AI. Michael Domanic on LinkedIn: https://www.linkedin.com/in/michaeldomanic/ Resources UserTesting: https://www.usertesting.com Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires a willingness to adapt and evolve, as well as a deep understanding of how customer trust is built (or broken) through simplicity, personalization, and empowered employees.

Today, we're going to talk about how brands can transform their customer experience using AI-powered strategies. To help me discuss this topic, I'd like to welcome, John Durocher, Chief Customer Officer at Calix.

About John Durocher John Durocher leads the award-winning Calix Customer Success organization as chief customer officer. In his previous role as executive vice president of customer success at Salesforce, he led the teams actively engaged with Salesforce global customers. Prior to joining Salesforce.com, Mr. Durocher spent 17 years with Accenture's financial services practice and has a solid track record of planning, and executing growth initiatives, and a passion for bringing innovative ideas to clients.

Mr. Durocher is recognized as a thought-leader in Customer Relationship Management (CRM), authoring a number of papers and articles that have been published in industry and research publications.

Mr. Durocher has also been actively involved in developing software solutions for the Financial Services Industry and is a patent holder on several that have been deployed globally. John Durocher on LinkedIn: https://www.linkedin.com/in/johndurocher/ Resources Calix: https://www.calix.com

Don't miss Calix's ConneXions conference, October 18 – 21, 2025 at the Wynn Resort in Las Vegas. Learn more and register here: https://www.calix.com/events/connexions.html

Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com "

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Agility requires a willingness to experiment with new technologies like AI, but it also demands a deep understanding of your customer and the ability to adapt your strategies based on data and insights. It also requires strong leadership that can champion the changes needed to achieve success with AI.

Cella recently released its 2025 Intelligence report, finding that while AI adoption is gaining momentum, but human ingenuity still leads the way. To help me discuss this topic, I'd like to welcome Nickole Brown, Sr. Consultant at Cella by Randstad Digital.

About Nickole Brown Cella Inc. consultant Nickole Brown has two decades of creative operations, production and marketing experience to share. She is passionate about bringing clarity to creative spaces and focuses on utilizing voice of customer, data and mechanisms to tell the true story of a creative organization. Nickole's skills include being an effective leader and partner who enjoys collaborating to uncover the unique process improvement opportunities, success metrics and team structure that will capture an organizations potential. Nickole Brown on LinkedIn: https://www.linkedin.com/in/nickole-brown-80a5424/ Resources Cella by Randstad Digital: https://www.cella.com

To explore the full 2025 Cella Intelligence Report and discover the insights shaping tomorrow's creative landscape, visit https://www.cellainc.com/insights/cella-intelligence-report

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to talk about how GenAI is reshaping the way we think about customer experience, automation, and personalization — and what it means for the future of marketing.

To help me discuss this topic, I'd like to welcome Mathieu Dhondt, Associate Director of Experience Consulting at EPAM.

About Mathieu Dhondt

Mathieu Dhondt is a seasoned digital strategy consultant with over 15 years of experience. His distinctive customer-centric methodology sets him apart. He conducts deep customer research to uncover what clients' customers truly value and then translates these insights into actionable strategic guidelines and digital roadmaps for growth. His expertise spans digital presence optimization, positioning strategy and the practical application of frameworks for matters like customer value validation.

What distinguishes Mathieu's consulting work is his commitment to validation and risk mitigation before clients make significant investments. His combination of hands-on business experience and proven digital strategy expertise positions him as a consultant who delivers both strategic vision and practical implementation guidance. His service portfolio ranges from comprehensive strategic engagements to being a sounding board for tactical execution.

Mathieu Dhondt on LinkedIn: https://www.linkedin.com/in/mathieu-dhondt/

Resources EPAM: https://www.epam.com https://www.epam.com

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Today, we're going to talk about the nuances of B2B customer experience (CX), particularly within a large organization like an insurance company, and how it compares and contrasts with the B2C world.

To help me discuss this topic, I'd like to welcome Rajesh Sankaran, SVP of Ecommerce at A-MAX Insurance.

About Rajesh Sankaran I am a Insurance and Ecommerce executive and technology leader with a passion to harness the technology to solve businesses problems. With 25+ years of experience helping large enterprises in Insurance, Manufacturing, Communications, and Technology grow and expand. I'm a technologist that came up through the development, business analysis and program management allowing me to manage implementing / supporting enterprise scale delivery to grow businesses and solve complex problems. Customer is king and I am obsessed with ensure our customers get the best experience with every interaction. Customer experience is always key and every interaction customer has with us, should be memorable! Rajesh Sankaran on LinkedIn: https://www.linkedin.com/in/rajeshsank/ Resources A-MAX Insurance: https://www.amaxinsurance.com/

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires not just reacting to technological advancements like agentic AI, but proactively experimenting with them and adapting your strategies based on real-world results. It also requires organizational buy-in and a willingness to challenge established norms.

Today, we're going to talk about the rise of agentic AI and its potential to revolutionize B2B marketing, particularly in event marketing.

To help me discuss this topic, I'd like to welcome, Travis Cushing, Chief Product Officer at RainFocus.

About Travis Cushing As Chief Product Officer at RainFocus, Travis Cushing brings over 20 years of experience in the events and SaaS industries, blending product strategy, customer empathy, and technical execution. With deep expertise in event technology, product-led growth, and integrated data-driven experiences, he is committed to transforming event workflows into strategic business drivers. His passion for people and experiences has built bridges between customers and development allowing RainFocus to execute and build great software. Travis Cushing on LinkedIn: https://www.linkedin.com/in/travis-cushing/ Resources RainFocus: https://www.rainfocus.com

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Today, we're going to talk about navigating the complexities of marketing in the procurement services industry, especially in times of economic uncertainty, and how mentorship plays a crucial role in developing future leaders.

To help me discuss this topic, I'd like to welcome Kathleen Pomento, CMO at ProcureAbility. Kathleen, welcome to the show!

About Kathleen Pomento Kathleen Pomento on LinkedIn: https://www.linkedin.com/in/kathleenmarketingcmo/ Resources ProcureAbility: https://procureability.com/ https://procureability.com/ Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to talk about how a human-centric approach to managed network and technology solutions drives loyal, long-term customer relationships.

To help me discuss this topic, I'd like to welcome Jeanne Duca, Chief Marketing Officer at BCN.

About Jeanne Duca Since joining BCN in 2016 as Vice President of Marketing, Jeanne Duca has leveraged her years of expertise in brand management and channel marketing to elevate BCN's brand presence and market influence. Her leadership has been recognized industry-wide, most recently, as one of The Top 50 Women Leaders of Massachusetts for 2024. As CMO, she leads BCN's marketing strategy, focusing on brand innovation, digital transformation, and delivering compelling experiences to partners and customers. "BCN is at the forefront of empowering businesses through technology," said Ms. Duca. "I'm honored to lead our marketing efforts as we continue to elevate our brand and deliver exceptional partner and customer experiences." Ms. Duca holds a B.S. in Advertising from the Newhouse School of Public Communications at Syracuse University. Resources BCN: https://www.bcn.tele https://www.bcn.tele

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires adaptable technology and empowered teams. It also requires a willingness to embrace new approaches and a focus on continuous improvement.

Today, we're going to talk about the intersection of marketing technology, user experience, and the surprising role of joy in driving productivity and innovation. A recent study by Sago and IVP Research Labs has revealed some fascinating insights into how modern platforms are transforming the daily lives of marketers, impacting everything from content creation to localization.

To help me discuss this topic, I'd like to welcome, Dominik Angerer, CEO and Co-Founder at Storyblok.

About Dominik Angerer A web performance specialist and perfectionist. After working for big agencies as a full stack developer he founded Storyblok. He is also an active contributor to the open source community and one of the organizers of Scriptconf and Stahlstadt.js. Dominik Angerer on LinkedIn: https://www.linkedin.com/in/dominikangerer/ Resources Storyblok: https://www.storyblok.com

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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About Salvatore Lombardo Salvatore "Salva" Lombardo is the Chief Product and Technology Officer at Coupa. Lombardo leads Coupa's innovation roadmap and is responsible for its vision, articulation, and execution. Lombardo was previously Chief Product Officer for SAP Ariba, where he was responsible for leading its global product team, roadmap, engineering, and delivery.

Prior to that, he was Senior Vice President, Head of SAP S/4HANA Source to Pay & Order to Cash. Lombardo was instrumental in leading the development organization through SAP's largest shift from on-premise to cloud. He harmonized and built SAP's spend portfolio and deployed the innovation roadmap at scale. Over two decades at SAP Resources Coupa: https://www.coupa.com https://www.coupa.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today's guest has done both—twice.

Sangeeta Prasad is the Chief Marketing Officer of Slalom, a global business and technology consulting firm with $3 billion in revenue and a presence in over 40 markets. With three decades of marketing experience—across brands like Procter & Gamble, American Express, and Chase—Sangeeta has spent her career not just building campaigns, but building belief in the power of marketing.

About Sangeeta Prasad Sangeeta is the Chief Marketing Officer at Slalom. She joined Slalom as its very first chief marketing officer in 2020 and now leads a global team of 160 marketers in seven countries. Leveraging Slalom's strong industry reputation as a consulting company that helps thousands of clients, Sangeeta is building a friendly, engaging brand that reflects the success of the company's 13,000+ employees worldwide. Her goal is to make the Slalom brand as big as its business, which is experiencing record growth. To do this, she's transformed a company that relied on traditional marketing into one that thrives on human-based marketing.

This is the second time she's joined a company as its first CMO – also at Russell Reynolds – bringing a strong portfolio of consumer and B2B experience from P&G, Chase and American Express. She lives with a global mindset having started her career in Australia and worked and lived across Asia for years. Sangeeta is known for her courageous yet adaptable leadership style and ability to build consensus across many cultures. Most of all, her leadership style and work are anchored in Slalom's differentiated "fiercely human" approach to client and partner relationships.

Sangeeta's sophisticated marketing expertise pivoted Slalom's volume-based tactics into human-based marketing, which combines customer insights with a scalable, consistent methodology to promote relationships. She helped prioritize full-journey marketing and what specific clients care about, including an approach to surround Slalom's customers around the world with personalized messaging. Resources Slalom: https://www.slalom.com

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Agility requires not just adopting new technologies, but understanding how they fundamentally reshape your business operations, customer relationships, and even your competitive landscape. It's about being proactive, not reactive, in the face of rapid change. Verizon's sixth annual State of Small Business Survey - based on responses from 600 U.S. small and midsize business (SMBs) - reveals that SMBs are quickly emerging as real AI adopters, not just for marketing and chatbots, but for cybersecurity, employee retention, and customer experience (CX). Today, we're going to talk about the surprising ways that small and midsize businesses are embracing AI, and what larger enterprises can learn from their agility and innovative approaches.

To help me discuss this topic, I'd like to welcome, Aparna Khurjekar, Chief Revenue Officer, Business Markets and SaaS at Verizon Business. Aparna, welcome to the show!

About Aparna Khurjekar Aparna Khurjekar brings more than two decades' worth of experience in the telecommunications industry. As Chief Revenue Officer, Business Markets and SaaS for Verizon Business, she is responsible for the accelerating growth, revenue, go-to-market and business strategy, and helping to support mid-market wireless and wireline offerings, including Connect. She leads 6000 sales professionals, who guide customers through digitally transformed journeys with innovative managed solutions for total connectivity, communications, and collaboration. She and her Verizon team are focused on helping to accelerate the recovery of businesses throughout America leveraging the company's portfolio of technologies and connectivity solutions—from 5G, OneTalk, VerizonConnect, Fios and more.

Over the course of her 15-year tenure at Verizon, Aparna has held various leadership roles, most recently having served as SVP and President for Verizon Business Markets, and prior to that Chief Customer Officer for Verizon Consumer Group, which included guiding AI-led business transformations, omni-channel consumer experience and the digital P&l. She also brings extensive product development experience from both her work at Verizon and her previous position at Motorola Mobility, where she served as the Director of Portfolio & Technology Strategy.

She holds an MS in Electrical Engineering from Temple University and a B.S. in Electronics and Telecom from Savitribai Phule Pune University. Aparna Khurjekar on LinkedIn: https://www.linkedin.com/in/aparna-khurjekar/ Resources Verizon Business: https://www.verizon.com/business/ https://www.verizon.com/business/ Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Today, I'm joined by Maria Winans, Chief Marketing Officer at Kyndryl. After nearly three decades at IBM, Maria took on the monumental task of launching Kyndryl as a stand-alone brand following its spin-off. With a workforce of over 80,000 people across more than 60 markets, Maria has redefined what it means to build a world-class brand from scratch—one that's people-centric, culture-driven, and positioned for growth. About Maria Winans Maria B. Winans, Chief Marketing Officer at Kyndryl, is a recognized expert in data-driven marketing, brand engagement, and performance marketing.

Prior to joining Kyndryl, Maria amassed an impressive 29-year career at IBM, culminating in her role as the Chief Marketing Officer for IBM Americas. In this capacity, she held overarching responsibility for all marketing professionals and activities throughout North and Latin America. Maria's tenure at IBM was marked by pivotal contributions to global marketing endeavors across diverse disciplines and business units, notably including initiatives such as Smarter Commerce and Watson.

A native of Santiago, Chile, Maria serves as the executive sponsor of Kyndryl's Hispanic Latin Community. She is a graduate of the University of North Carolina, the proud mother of two children and a certified fitness instructor. Resources Kyndryl: https://www.kyndryl.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brightest minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.b2bagility.com

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Our guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, which has taken us on quite a roller coaster ride.

Today we're going to look at how marketing and communication execs are responding to the latest developments in the world while still needing to get their work done.

To take a look at the latest here, I'd like to welcome back to the show Sue Keith, Corporate Vice President at Landrum Talent Solutions. About Sue Keith Sue Keith is Corporate Vice President at Landrum Talent Solutions. With deep expertise in navigating complex labor markets, Sue has a front-row seat to the evolving dynamics of marketing roles, hiring trends, and the broader implications of AI and economic uncertainty. RESOURCES Landrum Talent Solutions: https://www.landrumtalentsolutions.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Online Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrand

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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RESOURCES BIzzuka: https://www.bizzuka.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Note: this was AI-generated and lightly edited.

Greg Kihlström: I had the opportunity recently to present at the B2B Marcom Summit in Reston, Virginia, and interview Kunal Mangal from Verizon Business Group, and wanted to share this conversation we had about data-driven decision-making. So I hope you enjoy. So thanks, everybody, for joining us. We're going to talk about data-driven decision making in B2B marketing and sales. And certainly, we've been talking a lot today about a number of things. Certainly, data has come up in several conversations, and its importance, and whether that's just in doing better marketing and aligning teams and doing AI better. Today we're going to talk about how data feeds into just making better decisions in the enterprise. And I'm joined by Kunal Mangal, Associate Director of Martech Strategy at Verizon Business Group. He leads the Pega Decisioning Platform team within their marketing technology organization. So Kunal, welcome here. And why don't you start by talking about your background and your role at Verizon Business Group.

Kunal Mangal: Sure, yeah. Thanks, Craig. And thanks, everybody. I know there are a lot of sessions going on right now. So thanks for joining us. Thanks for choosing ours. Yeah, so I, by background, I started in technology and I was basically a computer programmer, mainly, you know, Java, web technologies were pretty big those days, 20 years ago. So that's how I started in ERP software industry. Then I went back to grad school, finished my MBA, and since then it's mostly been you know, recession was just over and all that. So everybody's trying to squeeze value. That was a time when in financial industry a lot of regulatory changes were happening. Things were getting digitized, centralized. And they said, hey, you know data. You know some numbers and stuff. Why don't you get into it? So then, since then, I've been more into like digital transformation, you know, revenue optimization. other sort of marketing problems like churn prevention and all that using data science automation. So slowly, slowly, you know, learn the ropes and did it in various domains I've been into in financials like, you know, online banking and payments and mortgages and all that. And then switched to telecom after moving to here, like, I think Virginia, about four years ago. And there in Verizon, my role is I'm leading what they call so-called data-driven decisioning framework. And we basically, what we try to do is create data-driven, what we call next best actions, looking at you as a customer. What is the text by section for you looking at your whole relationship your current context and all that and how do you operationalize it in various channels? B2b channels, you know where it's digital. It's outbound. It's so that's what we do and the way I mean. So basically it's a sort of a. mix between technology, data science, and marketing. So we try to figure out where in our marketing flows can we implement more data-driven intelligence and what kind of value we can drive, and then how to design and implement it. That's all we do.

Greg Kihlström: Great, great, and so your position, your title here, you lead the Pega decisioning platform team within Verizon Business. For those a little less familiar, I'm very familiar with Pega, with a few clients, but for those a little less familiar, could you describe what is that platform and at a high level, how are you using it?

Kunal Mangal: Okay. Yeah, sure. I mean, Pega is a big software company. They've been around for, I think, more than four or five decades, probably. So they create, they have things like CRM and business process automation softwares, but they also have this thing called, what we use is called Customer Decision Hub. What it is, it's a portal that allows you to Implement automated decisioning strategies and it's a fancy name for maybe recommendation so you can say so. What it does, so the main advantage here is that there's this one portal you can bring in data from various sources. You can create business rules. You can create machine learning models. It has built-in experimentation abilities and all that. And so you can manage all that, plus your actions and stuff, your recommendations, what kind of things you want to recommend. Those things, all together, you can manage in a central, low-core type of environment. And then you could serve it into different channels of engagement platform just using standard API architecture. So in a way, I mean, you basically use one brain. To figure out how to decide on if somebody walks in, what's the best, what's their need, what to recommend for them. You can just decide all that in one place, and you can serve it out to different channels of engagement. So if you do it well, you're giving a real omnichannel experience, and then you're using feedback from what happened to my recommendations from multiple channels to further enrich your AI models. So that's what it is. In essence, it's nothing, I would say, There's nothing you can do with it that you cannot do without it. It just makes it managing it, you know, it easier at scale. And I think the go-to-market is faster because, you know, there's a low-code environment as I said, so it doesn't take a lot of time to build new strategy or bring in new actions and stuff like that.

Greg Kihlström: Yeah, because part of the challenge with a lot of this stuff is just getting the right pieces aligned, right? Because it's not just platforms, it's teams, it's data, it's all of those things. So just kind of centralizing that in one place can be really helpful.

Kunal Mangal: Yeah, and plus another thing is that, I mean, in organizations like you, like Verizon, you know, we have so many channels of engagement with the customers. And if you want to implement the same logic or, you know, same sort of intelligence and multiple, you have to do it multiple times. So better do it in one place. So yeah, that's, I mean, but you're right. I mean, the centralization in this case helps. I mean, although I know that it's not good for everything, but so that's the idea, but it's still a challenge to kind of do it right.

Greg Kihlström: Yeah. So you mentioned in your experience you've worked with in a number of different industries. You've worked on the B2C side as well. What's now working in B2B. What's been your experience. You know what's what's been different from your experience. And you know what are what are you seeing there.

Kunal Mangal: Yeah, I mean, I started in B2C, and to be honest, I'm not like a hardcore nuts and bolts marketer, but I kind of learn along the way. I think some ideas and some concepts, I mean, are very much similar in B2C and B2B. So, for example, we talk about, like, there was a session earlier talking about personalization. Personalization is equally important in B2B and B2C. Now it worked in different ways, I mean, but basically you're saying, tailoring messages and offers and experiences based on data-driven insights. It gets more sophisticated actually in B2B because think about it, you're working with multiple stakeholders within the same client organization. If I'm talking to the CTO of a company and try to pitch something versus I'm talking to the HR head, their needs are different, their perceptions are different. So how do you personalize your contacts with the customer? I think that if you learn some techniques or you know, best practices in B2C, a lot of them are equally applicable in B2B, so that's one thing. Same thing with customer experience, I would say, in CX, you know, smooth, hassle-free experience from initial contact to making a sale, onboarding, ongoing support after that. It applies same in both, like business customers also, they want hassle-free experience. So again, if you learn something in B2C, you have to understand that's equally interesting and important. Some of the differences I would say is content marketing, although it is there in B2C as well, but I think it gets much more sophisticated in B2B because the nurturing period is much longer in B2B. You know, you're looking at…I'm sorry, I'm speaking from a telecom perspective probably, but, you know, I mean, new model comes in, everybody wants it, they're just looking for the best deal. But in B2B, you know, you don't sell stuff by exciting people. You have to show them the value, you have to understand their pain points. So I think the nurturing part, the content marketing part in B2B is something that you touch upon in B2C, but I think it gets much more sophisticated and complex in B2B. And when they talk about things like Gen AI and all that, so I see a lot of that, a lot of people trying to figure that out.

Greg Kihlström: Yeah. And so a lot more time spent in the journey and a lot more potentially decisions and hurdles to get through in the process.

Kunal Mangal: Definitely. So that's one thing I'm learning. I never took it seriously in B2C and I was like, oh, it's a big deal now.

Greg Kihlström: Yeah, so a big part of your role involves data-driven decision-making, as you said, and a lot of that has to do with data, a lot of that has to do with platforms, but there's a huge people and process component to that as well, right? So from your perspective, even having the right tools in place and the data connected and all of that stuff, what's the mindset shift from a, well, we did it this way and it worked, that anecdotal perspective versus a really truly relying on data to make decisions?

Kunal Mangal: Yeah, that's a great question because, I mean, believe it or not, that is the biggest challenge. And so I think the mindset change has to, first of all, start from the top. You know, you have your topmost leadership needs to demonstrate that they are using data for their own decision making. They need to be seen as doing it. You know, you go to meetings, they need to ask for data, insights, evidence. You know, you go for a proposal approval, you have to understand that my leaders are going to ask me for concrete evidence. So that is the first thing, so that everybody knows that, okay, you know, we value data and we value fact and reality. So that's one big chain, I think. And many times these initiatives tend to, people tend to start them from like one division or, you know, one little corner of something. It doesn't work. It's not going to scale well. Second thing I would say is the culture of collaboration and the cross-functional cooperation. Because see what happens is if you're saying, we're going to start using more data to make our decisions. First thing is you have to get that data, and it doesn't stay in one place. Earlier, if you run a business unit, you would say, I own my data. So you have to open your data up, to other, because you have to create some data layer, which is not just your business unit or your department. So open that data up to other people. Open your decision-making processes up, too. And that could create insecurities. That could also create, because if you're not seeing the value, you're like, why are we doing all this? So that is, I think, a big mindset change, also, that you have to learn to collaborate better. And I think third is, probably like having a culture of like constant improvement learning and curiosity and this may sound preachy but think about how data science works right I mean you cannot have the most perfect model on day one it needs feedback it needs more and more data to constantly improve itself, plus things change. Customer behavior changes, the way new data sources emerge and all that. So if you don't do that, that culture of where folks are questioning things and saying, hey, we built this model last year, but is it still good? So basically, are you measuring it constantly? Are you willing to you know, work on continuous improvement. I think that is also, that kind of culture is very important, too. I mean, like, so employees should be encouraged to ask questions, to investigate, and, you know, so I think there's a couple of, I mean, so these things, I think, from a mindset perspective, you know, leadership, demonstrating the need, and then business units opening up and collaborating more, and trying to incorporate that at an employee level, that culture of, you know, curiosity.

Greg Kihlström: And so from that really talks about from the internal perspective, what about from that customer perspective? I mean, at the end at the end of the day, everyone is driven towards, you know, sales and revenue growth and lifetime value and stuff like that. But how does the customer experience kind of weigh into this this notion of data driven decision making?

Kunal Mangal: This CX remains the most important thing. I mean, honestly, so no matter how smart your decision-making is, if you're not communicating it to your customer at the right time, in the right context, using the right channel, it's not going to work. And it has. I mean, it has happened to us many times. Our setup was great, but we didn't see much adoption, or we didn't see much success. So one thing is, yeah, I mean, no matter how great your data-driven insights are, you've got to figure out, from a customer experience perspective, where does it make sense the most, how to present it, what content should be delivered to convey this action or whatever to the customer. I mean, in fact, in companies like Verizon, I mean, a lot of our efforts of, you know, spending or creating data-driven initiatives and projects are geared towards improving customer experience. And, you know, you measure, you know, customer experience using multiple things. But they're saying, okay, well, we have gaps here. Net promoter score we want to increase. So how do we do? How do we use? So a lot of actually effort is going towards improving CX.

Greg Kihlström: Yeah, so that's the desired end result, essentially, is that CX. So you talked about the feedback loop and the importance of that. There are a number of ways to get there. So, you know, you talked about how, you know, we're not going to get things perfect on day one. You know, the idea of machine learning even and all those things is continuous improvement. What about, you know, another way of doing that is to do like the pilot project and the small, you know, the small thing and grow from there. What's, you know, in an organization like yours, you know, is it, does one work and not the other? Do both work? Does it kind of just depend on the use case?

Kunal Mangal: No, I think the same sort of iterative approach works better. And part of the reason is, first of all, no matter how much confidence you have in your ability to build the best models in the world, you have to understand that the outcomes from technology intervention projects or automation projects is much more certain. You can measure, okay, if I automate this process, I'm going to save 100 hours a week and blah, blah, blah. But when you're bringing in probabilistic reasoning, machine learning and all that stuff, then the outcome becomes a little less certain. You don't really know. Honestly, I mean, you know, to an extent, but it may not work out the way you expected. So you have to always start small, find a very specific problem, which is not too complicated, and try to solve that using, you know, some data-driven approach. So I'll give you an example. Like, we were, for example, when people called to disconnect, reps were trying to save those customers, and they were going to go to the Deepest discount say I want to save you I can what if you give you 40% discount save this line, right? So yeah, fine, your retention rate is good, but then your cost per offer is also very high. So can you solve this simple problem? Maybe just try to gauge the customer's lifetime value or probability to churn and all that, whatever. And then if you can even get those offers. Maybe we start with 20% for this customer, things like that. And the way you design your interface, you make it work that way that nobody can jump or, you know, Even that thing, a simple problem doesn't require a neural network model to solve. But you can show value. You can say two easy KPIs. What is the disconnect rate? What is the cost per offer? You prove it. That gives your stakeholder some confidence that, OK, well, it is working. And then, based on the feedback loop and all, and you basically try to improve that process. Again, when your KPIs start to drop, you figure out, OK, what do I do? So that's one thing. The other thing is, now it has given you a case study, a success story. Now you can use that to Basically figure out more use cases go in front of more. So this is the only way it's going to work honestly. I mean if you're a small company or a startup. Yeah, maybe you could do you know sort of a top-down that way, but I think in companies big companies you have to. You have to do iterative because. I'm telling you, I mean, like, your value estimates are going to vary from reality, but you want that variance to be as small as possible. Because once your stakeholders lose faith in data, you know, it's very difficult to get it back. So, I mean, from my perspective, that is the best way to go.

Greg Kihlström: Yeah, and another thing you touch on, you know, you touch on next best action, which is, okay, a customer is about to churn, let's send them some kind of reminder or whatever, but it's also next best offer, which is what you also kind of, so in other words, it's not just, okay, it's time to like communicate with this person, it's, what's the best way to retain, what's the, you know, it could come down to the cost of a text message versus an email, you know, in some, you know, really broad use case or something like that. So it sounds like, you know, it's a new, when done well, it's a nuanced, a nuanced thing, right?

Kunal Mangal: Yeah, I mean, definitely. You cannot create unrealistic expectations, and that's why you don't want to start very big where the value proposition gets a little bit vague. That's how you're going to get executive support, by the way, because they're nervous. They're not experts in machine learning or data science. So they want to see evidence and if you start small, you can give more concrete evidence and you can prove it quickly enough also, right? Versus if you do a large project, which is quite a lot of IT work, a lot of new architecture and all that. You know what happens when any project becomes technology project. There's going to be cost overruns. They're going to be delays. So you don't want to go that path right from day one.

Greg Kihlström: So let's talk a little bit about. So your data driven decision making involves AI. There's lots of flavors of AI. So I think. we could talk about a number of different ways that you're utilizing it, but I wanted to talk about generative AI in particular. I'm familiar with some of the features in Pega that utilize generative AI, but can you talk a little bit about where you are on that kind of adoption lifecycle and where do you see promise with generative AI? Yeah, sure.

Kunal Mangal: I mean, first of all, I wish it was there when I was in college. My wife is a professor and she always complains that so many people are using it now. So generative AI is actually a much broader topic, at least in my organization. So it's beyond what my team is doing. They're looking at it at a very big level, what could be done. So in my world and you know if I talk about Pega, for example, so they are introducing some capabilities and I've looked at some of those. I mean, it's in the latest version. We haven't migrated to that yet, but some of the journey I capabilities. The tools are implementing tools like Pega implementing are basically to make. Working with those tools easier and faster. So for example, like you know if I wanted to test some decisioning strategy earlier, I would go in and I try to create a persona of like because I have some personal customers in mind. I want to test this decisioning strategy against. that persona. I have to set up that persona myself. Now I think in the new version, you can just type in plain English. That gave me middle income, blah, blah, blah, low churn risk, and they'll create it. So some of the features are like that. The tools are implementing Gen AI. Like if you need a report, just write in English, and our tool will give you a report and charts and everything. So part of it is that. But one interesting feature that I noticed is that You know again, I'm in Jenny. I'm from a video from a marketing perspective is all about content creation and so they some of the tools including Pega are now implementing some features and I've seen an example of it where you can create the what they call treatment copy. Of the content automatically, so think of it. I want to show you an offer right, but what should how should I display it to you? So currently we let marketing people do that. Will we? I mean, we're not making that decision for them and say OK, you know this is the best offer for Greg. Now I send that to front-end channel and they apply whatever content, because the content needs to be regulated and legal approved and all that as well, if it's showing to end customer. But now, using Pega, for example, they're saying you could just set up, you'd say, I want you to create that content for Greg, for this particular offer. And you can also choose, I think they have some sort of a Sheldini's seven principle of persuasion kind of thing, and you say you want tone to be formal, informal, what principle of persuasion you want to use, and then the GNI would figure it all out and create. So I think the companies are looking at those kind of use cases. Another thing is, chatbots, of course, the IVR, service-to-sale transitions, so how do you interpret and how do you, you know, present the content in a way which would, you know, relate to what the customer is looking for and all that. So I think there are a bunch of stuff that they're looking at. As simple as some repetitive tasks like, you know, when you write prospecting emails, and we're trying to see how many hours each rep is spending per week to do that, and with GenEye, can we reduce that? So, that's pure efficiency play. So, yeah, there are a lot of, you know, such use cases, but everything is geared towards, of course, creating content. I think another aspect is, of course, how do you analyze all this unstructured type of data that you have in your organization, like conversations, emails, phone conversations. I mean, that's part of the technical side. But the output-wise, that's where people like me are more interested, what kind of output I can generate.

Greg Kihlström: Yeah, yeah. But I mean, to know that someone just had a… Bad customer service, I'm sure that never happens. But someone had a bad customer service experience, and then that feeds into, okay, well, do we or don't we send them a marketing email tomorrow? Because they're probably still kind of annoyed at us, let's let them cool off.

Kunal Mangal: Exactly, like in a telecom business, network issues are very common, right? I mean, how do we know that you really had a bad network experience? which affected your business, right? And if you could imply that with your conversation you had, or maybe you chatted with somebody, or you had a service ticket. So how do we, yeah. So I mean, there are a bunch of use cases. I think there is, they've created some sort of a GNI task force or something, and they're looking at across the board. But we're looking at it both from a service, sales, customer experience, loyalty, all perspectives.

Greg Kihlström: Well, so one more question then. For those out there that may be in a smaller organization or looking to become more data-driven, what would a first recommendation to get started towards becoming more data-driven?

Kunal Mangal: Yeah, I think we kind of touched upon it in a couple more questions before. But like, I think start with something specific, a specific goal. What are you trying to solve? And what does the vision look like once you solve that problem using analytics? So find something concrete. Because next step is you're going to go for executive approval. and buy in. And again, as I said, I mean, they're not experts too. So they want to see some concrete evidence and some concrete value proposition. So don't try to boil the ocean and don't say, I want to transform this whole company into a data-driven machine. I mean, yes, but you can't rebuild the machine in a day. And also, I mean, because nobody wants disruptions. I can do a very good job if my boss doesn't give me any new projects for the next six months. Because I can figure out a lot of things, but he will not stop doing it, right? So that's one thing. You find something specific, solvable, do a lot of research, come up with a clear articulation of the value proposition, of the vision, of what things will look like once you solve this problem, KPIs and all that. and then executive buy-in, and then you try to create a data-driven culture, which again, I talked about encouraging people to collaborate more and think in that way. Because data-driven conclusions are going to challenge your intuition many times. You thought X, but data says Y, who is right? And if you're an SME, especially if you're in sales, they believe they know everything, which they probably do, but sometimes you know the direction, but you don't know the magnitude of relative importance of two things, right? So you try to create that culture among people. And again, how do you do it? Again, by showing evidence. If you've picked up a good use case and you're showing people results, they'll start believing you. And finally, I think one thing that I realized is that you have to productionalize your AI or your whatever data-driven insights. It's not enough to have a room full of smart data scientists churning out models after models. You cannot tell a marketer that, hey, there are all these propensity scores lying there. Grab that spreadsheet and use it. No, you have to figure out how to productionalize it in our B2B marketing processes automatically. You can't expect people to use the results of my analysis and figure out how I'm going to use this. You have to embed it in their processes. So that is very, very important. That gets overlooked many times.

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Today we're going to talk about how B2B marketers should be thinking about AI in the months ahead—and how to know if you're already behind.

To help me discuss this, I'd like to welcome Victoria Blackwell, Sr. Program Manager of Research Insights at G2.

About Victoria Blackwell Victoria Blackwell is a Sr. Program Manager for Research Insights at G2, specializing in marketing and digital advertising software. She brings a strategic mindset, analytical depth, and a strong track record of cross-functional leadership to the B2B tech space. Victoria began her career on Capitol Hill before transitioning into the private sector, where she developed expertise in program management and stakeholder engagement. Her journey took her through high-growth B2C startups and global app platforms in Chicago and London, where she led innovative brand and marketing initiatives. Today, she leverages her cross-industry experience to deliver strategic insights and thought leadership that help shape the future of marketing technology. RESOURCES G2: https://www.g2.com https://www.g2.com

Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150

Keep up with the latest B2B Marketing insights by following the B2B Agility Podcast: https://www.b2bagility.com

Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to talk about using personalization to create more engaging and inspiring stories for B2B brands.

To help me discuss this topic, I'd like to welcome Tiffany Grinstead, Vice President – Personal Lines Marketing at Nationwide Insurance.

Tiffany Grinstead serves as vice president of personal lines marketing for Nationwide. She is responsible for driving segmentation, marketing strategy and promotion for auto, homeowners, RV, boat, renters, condo, umbrella and powersports insurance across independent agencies, partners, members and direct-to-consumer.

She previously served as vice president of agency marketing for Nationwide Property Casualty, where she was responsible for independent agency and regional marketing across personal lines, commercial lines and ag, as well as Nationwide National Partners. Prior to that, she was vice president of marketing for Nationwide Financial, Individual Products and Solutions (IPS) including life insurance and annuities, Nationwide Financial Network and Nationwide Business Solutions Group. She also served as vice president for Nationwide Investment Management Group marketing and was previously associate vice president for Nationwide Financial Network and Nationwide Financial Life Insurance marketing, associate vice president of private sector retirement plans marketing for Nationwide Financial and led Organizational Communications for Nationwide.

Grinstead has more than 20 years of experience in marketing, brand, distribution strategy, communications, leadership and solutions development.

She is a Registered Corporate Coach and a graduate of The Ohio State University. She was recognized by Columbus Business First Magazine as a Top 40 Under 40, was finalist for a 2016 CMO Club Award and was commended by the international group Women in Marketing in 2018 in the Best Leader in Marketing- Brand category.

She is passionate about public education and programs to reduce the impact of poverty. She is an active volunteer with Columbus City Schools and a board member for I Know I Can, a college access non-profit. She currently resides in Columbus, Ohio with her husband and children.

• Nationwide Insurance: https://www.nationwide.com
• The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/
• Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/
• Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
• The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Today we're going to talk about using AI strategically in UX research, design, and testing. To help me discuss this topic, I'd like to welcome Jason Bowman, Executive Director of User Experience at The Office of Experience. About Jason Bowman Jason leads OX as the Executive Director of UX, bringing over 20+ years of meaningful UX and design experience to the firm, overseeing and managing Content Strategy, UX and Business Analyst teams.

Jason has a true talent for guiding projects to successful launches as quickly and efficiently as possible. With strong collaboration skills and attention to detail, he is always looking for the right thing in order to create a better experience for users, clients, and teams.

His expansive experience includes multinational, multilingual intranets, startups, marquee consumer brands, global agencies, mobile apps, and more. Notable client work includes Patagonia, Groupon, Samsung, Boston Consulting Group, Sitka Gear, Goop, American Medical Association, and more. RESOURCES The Office of Experience: https://www.officeofexperience.com https://www.officeofexperience.com This episode is brought to you by The Office of Experience, a design-driven, digital-first, vertically integrated and collaborative agency that believes in the power of ideas and the strength of people. Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands

Online Scrum Master Summit is happening June 17-19. This 3-day virtual event is open for registration. Visit www.osms25.com and get a 25% discount off Premium All-Access Passes with the code osms25agilebrand

Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today I'm joined by Srikrishnan Ganesan, Co-Founder and CEO of Rocketlane, a platform that's redefining customer onboarding and project delivery.

From AI-driven tools to cross-functional collaboration, Rocketlane is helping teams implement faster, operate smarter, and retain customers better. Srikrishnan's here to talk about the future of onboarding, operations, and the role of technology in scaling both customer satisfaction and internal success.

Resources

Rocketlane: https://www.rocketlane.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to talk about building a change maker culture and how you can help your teams to thrive among change, instead of being disrupted by it.

To help me discuss this topic, I'd like to welcome Steve Blum, Chief Operating Officer of Autodesk.

As Autodesk's Chief Operating Officer, Steve oversees the teams responsible for sales, marketing, customer success, digital platforms, and customer experience. Together, these teams create and provide high-impact experiences for customers. Their aim is to help people achieve their business outcomes using design and make technologies.

Steve believes in having an "expect to win" attitude. It's a mindset built around confidence, determination, focus and perseverance. Steve guides his teams to have a vision of the customer's success, a game plan to achieve it, and the drive to make it happen. He also believes no one accomplishes great things by working alone. It takes a great team. He has experienced this firsthand in his 30-year career in technology. Since joining Autodesk in 2003, Steve has led the field organization through the company's business model transition, introduced Named Account programs worldwide, implemented a new partner channel framework, and established the company's first Customer Success organization. Prior to Autodesk, Steve held leadership positions with Parago, Inc, Mentor Graphics, Advanced Micro Devices and NCR Corporation. Steve holds a Bachelor of Science degree in electrical engineering from the University of Florida, and he started his professional life as an engineer. He earned a patent for developing a testing technique to evaluate undershoot and overshoot resistances in programmable logic devices.

Steve is usually on the road more than in his office and home in Texas. But he always makes time for family, even if it means getting on another plane with his wife to see his kids. His two adult children have started their careers and now seek out dad for advice. Steve loves hearing about their experiences, getting their insights as young professionals, and seeing them learn and grow.

• Autodesk website: https://www.autodesk.com
• The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/
• Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/
• Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com
• The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Today I'm joined by Gerardo Dada, Chief Marketing Officer at Catchpoint, a leader in digital experience monitoring. Gerardo recently helped launch the 2025 SRE Report, which delivers some surprising insights—most notably, that 53% of organizations now view poor performance as just as damaging as actual downtime. Catchpoint is also leading innovation in observability with tools like their new AI-powered Internet Outage Map, and Gerardo's here to talk about what it all means for digital-first organizations.

Resources

Catchpoint: https://www.catchpoint.com

Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Joining me today is Guy Piekarz, CEO of Panjaya, a company revolutionizing video localization with AI-driven deep-real technology that provides seamless lip-syncing and natural dubbing across multiple languages. Panjaya is already working with global leaders like TED and JFrog, helping brands expand their international reach.

Guy's journey includes time at Apple and founding Matcha, where he saw firsthand the inefficiencies in traditional video dubbing and closed captioning—processes that are often slow, expensive, and produce subpar results.

RESOURCES

Panjaya: https://www.panjaya.ai/ Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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About Fred Meyers

Fred Meyers is the founder of Queensboro, a company he started in the late 1970s that revolutionized the custom logo apparel industry. Before the existence of fax machines or 800 numbers, Fred identified a market gap in the premium polo shirt space dominated by brands like Lacoste and Ralph Lauren. Through determination and innovation, he built a supply chain from scratch, transforming a college dorm room operation into a multi-million dollar company that has sustained growth for over 45 years. Today, Queensboro serves major clients like Costco, Burger King, and Pepsi, while maintaining its commitment to helping small businesses build their brands through custom apparel.

Resources Queensboro website: https://www.queensboro.com The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Joining us today is Jason Ing, Chief Marketing Officer at Gusto, a leading platform that provides small and medium-sized businesses with payroll, health insurance, HR tools, and more to empower their teams both locally and internationally. Jason has spearheaded innovative campaigns like the recent "Choose Gusto" campaign, proving that even the most unexpected topics can connect deeply with audiences.

RESOURCES

Gusto: https://www.gusto.com Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

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Karla Jo Helms, Chief Evangelist and Anti-PR Strategist Karla Jo learned firsthand how unforgiving business can be when millions of dollars are on the line—and how the control of public opinion often determines whether one company is happily chosen, or another is brutally rejected. Being an alumni of crisis management, Karla Jo has worked with litigation attorneys, private investigators and the media to help restore companies of goodwill back into the good graces of public opinion—Karla Jo operates on the ethic of getting it right the first time, not relying on second chances and doing what it takes to excel. Karla Jo has patterned her agency on the perfect balance of crisis management, entrepreneurial insight and proven public relations experience. Helms speaks globally on public relations, how the PR industry itself has lost its way and how, in the right hands, corporations can harness the power of PR to drive markets and impact market perception.

Resources Joto PR Disruptors™ website: https://jotopr.com/ The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're joined by Brian Goudie, CEO of Aurora Payments. With nearly 30 years in the payments industry, Brian has guided Aurora to serve over 27,000 merchants, equipping small and medium-sized businesses with the tools they need to thrive in changing economic climates. Known for his community-centric approach to fintech, Brian is here to share insights into how the right payment systems can support business resilience and growth.

Resources Aurora Payments website: https://risewithaurora.com/ The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're joined by Allison Capaldi, Senior Content Manager at Zeck, and Robert Wolfe, Founder of Zeck. Together, they've built not one but three successful brands, including Moosejaw, which sold to Walmart, and CrowdRise, which sold to GoFundMe. Now, they're revolutionizing the way companies approach board meetings with Zeck, while continuing to push the boundaries of what it means to build a memorable and lasting brand. Allison will share her innovative "Layer Cake Approach" to branding, and we'll hear from both Allison and Robert about their unique partnership and insights on building iconic brands.

About Allison Capaldi

Allison Capaldi started her passion for brand and brand building in 2002 when she was one of the first employees at Moosejaw Mountaineering, founded by Robert and Jeffrey Wolfe. From that moment on, the world of brand building was in her blood. From a small back office carved out of a retail store where they'd put customers on hold to say 'hold on let us check in our warehouse' (spoiler, there was no warehouse), to being acquired by Walmart and more recently, by Dick's Sporting Goods, it was the maniacal pressing of the brand that made it all work.An irreverent sense of humor, a fanatical approach to customer service and a cult following around the globe helped to create a brand full of authenticity well before that was a buzzword. Following the Wolfe brother's next endeavor (along with award-winning actor Edward Norton), Allison landed at CrowdRise, which eventually became the largest fundraising platform for non-profits in the United States. Kind of cool. Making giving back notable, cool and fun was the goal and it worked. CrowdRise was eventually acquired by GoFundMe. Fast-forward to business number three of Robert, Jeffrey and Edward and Zeck was born. Out of real life experience of now having sat on multiple boards and dealing with multiple boards, everyone realized there was a real problem. First of all, board meetings were miserable - we're solving that. The brand is right back to taking center stage on a problem that is extremely corporate and lackluster. And, it's working again. Allison calls her branding approach the Layer Cake Approach and can talk about it until she's blue in the face. It's not about creating a brand that looks good and says the right thing - it's about the layers. The details. The miniscule fine print on the receipt that actually is engaging - and for the 2% of people who read it, they're yours forever. A graduate from the University of Michigan, Go Blue, she's devoted her working life to these brands. She's also a decent singer, brings her own hot sauce to her sister-in-law's house and can't go to bed unless the kitchen is clean. That's all. About Robert Wolfe Robert Wolfe is the founder and former CEO of Moosejaw and CrowdRise. More recently, Robert started Zeck. Zeck is entirely reimagining the miserable board meeting process Robert started Moosejaw in a tiny shop when he had really big hair. Moosejaw's aim was to make retail and e-commerce fun and engaging and they also pressed their own Moosejaw brand, which became pretty cultish, in a good way. Despite being incredibly foolish, Moosejaw was acquired by Walmart. No one can believe it but it's true. Robert wanted to make sure he had some sort of decent impact, so along with his smarter brother, Jeffrey, and actor and philanthropist, Edward Norton, he launched CrowdRise. CrowdRise focused on making giving back notable, cool and social. CrowdRise eventually became the largest fundraising platform four non-profits in the US and was acquired by GoFundMe. After spending time as an operator running board meetings and, on the other side of the table, as a board member, Robert launched Zeck to change the process entirely. Zeck transforms the dynamic between the leadership team and the board, making board meetings strategic and forward thinking. Never again will you get into a board meeting to have a deck that you already read, read back to you. Such a waste of time. Robert has no interests or hobbies and is a terrible sleeper. He has been an advisor to several companies and is faster than Usain Bolt at replying to any message. But, publicly Robert only boasts about his Honorable Mention for 'Best Breakdancer Using an Old School Cardboard Mat'. Also, 'for' is spelled incorrectly above on purpose.

Resources Zeck website: https://www.zeck.com The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're joined by Mike Rizzo, Founder of MarketingOps.com. Mike is here to discuss the 2024 State of the Marketing Operations Professional Report, which is based on insights from over 600 MOps professionals. This report sheds light on the evolving role of marketing ops, the challenges they face, and the opportunities for B2B leaders to elevate the function as a strategic driver of growth.

About Mike Rizzo

Mike Rizzo, is the Community-led Founder of MO Pros and MarketingOps.com. With his extensive background in marketing Mike helped build, launch, manage and optimize Mavenlink's first-ever user community and Client Advisory Board programs. He is the founder of MO Pros - The Community for Marketing Operations Pros that is growing with an average of 110 new members every month. He is also the co-host of the podcast called Ops Cast by MO Pros. As the founder of MarketingOps.com, Mike is taking a community-led approach to building resources that are purpose-built for MO Pros.

Resources

MarketingOps website: https://www.marketingops.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're joined by Joshua Garrison, Vice President of Content Marketing and Product Education at Apollo.io, a leading go-to-market platform used by millions of sales professionals and SMBs globally. Josh is not only a sales leader but also the author of the Amazon bestseller Outbound Sales, which shares the exact strategies, templates, and frameworks that helped Apollo.io achieve unicorn status and $100M ARR. With over 2.5K purchases in its first month, Josh's book has become a must-read in the B2B sales community.

About Joshua Garrison

Joshua Garrison leads the content marketing and customer education teams at Apollo, the leading go-to-market (GTM) solution for sales and marketing teams.

A two-time founder, he has built and sold one company. He has led sales and marketing teams everywhere from tiny businesses to multi-billion dollar publicly traded companies. From that experience, Josh developed his "full-cycle selling" framework, a data-backed perspective on what works and what doesn't.

As a third generation entrepreneur and career salesperson, he is passionate about helping people achieve their goals and master the art of sales. He lives in the San Francisco Bay Area with his wife, baby, and cats.

Resources

Apollo website: https://www.apollo.io

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're joined by Robert Chatwani, President and General Manager of Growth at Docusign.

Before joining DocuSign in 2023, Robert was the Chief Marketing Officer at Atlassian, where he helped scale the business to nearly $3 billion in revenue. He also held leadership roles at eBay, where his teams supported $35 billion in annual trading volume.

About Robert Chatwani

Robert Chatwani leads Docusign's Marketing & Growth organization to scale its digital strategy across marketing, product, technology and sales and is responsible for Docusign's product-led growth and execution. He also leads all CMO functions, including product marketing, field marketing, communications and public relations, content, creative and brand strategy.

Before joining Docusign in 2023, Robert served as Chief Marketing Officer at Atlassian, where he oversaw teams across marketing, brand, communications and data science, and worked with the product organization to help scale Atlassian's business to nearly $3B in revenue. Prior to Atlassian, Robert served as Chief Revenue & Marketing Officer for social e-commerce platform Spring. He also spent more than a decade at eBay, ending his tenure as CMO of North America where his teams supported $35 billion in annual trading volume.

Resources

Docusign website: https://www.docusign.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today, we're excited to welcome Sahil Patel, CEO of Spiralyze. Sahil leads a company that has optimized over 34,000 landing pages for SaaS leaders using insights from more than 130,000 A/B tests. With his deep expertise, he's here to share actionable strategies for improving conversion rates, debunking common testing myths, and escaping the trap of underperforming landing pages.

About Sahil Patel

Sahil Patel is the CEO of Spiralyze, a leading company specializing in predictive CRO and data-driven landing page optimization. Prior to Spiralyze, Sahil was the CEO and founder of ER Express, a successful SaaS company, which he led for 11 years before its sale in 2021.

With over 23 years of experience in sales, operations, software development, and finance, Sahil also holds an undergraduate degree from Emory University and an MBA from Harvard.

Throughout his career, Sahil has worked with renowned organizations such as Netflix, Podium, NBA, Lowe's, Harvard University, and Gusto. He specializes in landing page conversion optimization, running over 130,000 A/B tests for clients, and offers unique insights into best practices for efficient A/B testing.

Sahil is based in Atlanta, where he lives with his wife and two daughters, and pursues his passion for music through his Rush cover band.

Resources

Spiralyze website: https://www.spiralyze.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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This was recorded live at Opticon 2024 in San Antonio, TX. Today we're diving into the role of strong content creation and optimization in e-commerce with Ashlyn Fulton, Senior Digital Content Manager at D'Addario & Company, which has both B2B and D2C customers and operates in over 130 countries and has over 5,000 SKUs available online.

We'll discuss the unique challenges of content for both D2C and B2B e-commerce, the impact of generative AI, and how platforms like Optimizely are shaping the future of e-commerce content management.

Resources

D'Addario website: https://www.daddario.com

Optimizely website: https://www.optimizely.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're discussing the Amazonification of B2B commerce with Alex Sayyah, CEO of Aleran Software. We'll dive into how B2B companies are adopting B2C principles in e-commerce and why Gen Z and Millennial buyers are pushing for a shift to seamless, online purchasing—even for complex products.

About Alex Sayyah

Alex Sayyah brings over 20 years of experience leading eCommerce, digital innovation, and revenue teams for global B2B and B2C brands.

As a strategic, data-driven and growth-focused executive, Alex lives by the mantra: push harder. With proven success creating strategic roadmaps that drive market development and expansion,

He has managed teams and revenue goals across the Americas, Europe, and Asia, and is exceptional at growing omni-channel marketing programs for online/offline businesses.

Alex has helped generate $130+ million dollars worth of digital revenue by correctly identifying the opportunity in direct download software industry trends, structuring a compelling suite of products for Consumers and Businesses, and building a marketing machine to capture the benefits.

Resources

Aleran website: https://www.aleran.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to talk about going beyond the hype of AI to get real, tangible results and unlock benefits that approaching data in the right way can enable.

To help me discuss this topic, I'd like to welcome Emily He, CMO at Gong.

About Emily He

Emily He is the Chief Marketing Officer at Gong. Ms. He leads all aspects of Gong's marketing strategy and execution, helping the company accelerate its Revenue Intelligence category leadership. She has over 20 years of experience leading global GTM functions at Fortune 100 enterprises and high-growth technology startups.

Ms. He joined Gong from Microsoft where she was the Corporate Vice President of Business Applications, responsible for leading global marketing strategy and driving business growth for products and services targeting line-of-business buyers, including Microsoft Dynamics 365 and the Power Platform. At Microsoft, she oversaw marketing strategy for Microsoft Copilot for business functions, including sales, marketing, service, finance, supply chain, and IT. Prior to Microsoft, Ms. He was the Senior Vice President of Global Marketing at Oracle. Ms. He was also the CMO of DoubleDutch (now Cvent) and the CMO of Saba Software (now Cornerstone Ondemand).

Resources

Gong website: https://www.gong.io/

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"""

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Today we're exploring the power of gratitude in business with Brendan Kamm, Co-Founder and CEO of Thnks. We'll discuss how small, meaningful acts of gratitude can strengthen business relationships, boost morale, and drive long-term success.

About Brendan Kamm

Brendan is the Co-Founder and CEO of Thnks, where he is responsible for all day-to-day operations including Thnks' strategic vision while advancing the platform's tech capabilities and partner integrations. A media and technology veteran who spent more than 17 years focused on sales, product, and client development, Brendan is recognized for his ability to leverage innovation to drive revenue.

Resources

THNKS website: https://www.thnks.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

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Today we're going to explore how AI can accelerate marketing velocity with Shannon Duffy, Chief Marketing Officer at Asana. We'll dive into how AI can be a powerful collaborator, how marketing leaders can start using AI themselves, and how to encourage teams to integrate AI into their daily workflows.

About Shannon Duffy

Shannon Duffy is the Chief Marketing Officer at Asana, leading global marketing efforts, including corporate, product, growth, revenue, and engagement. Prior to Asana, Shannon held the role of Executive Vice President Cloud & Industry Marketing at Salesforce. In this role she guided messaging, experiences, and go-to-market strategy for their flagship products. A technology marketing veteran, Shannon has held leadership positions in the industry since 2003. Shannon graduated from Boston College with a B.A. in Communications.

Resources

Asana website: https://www.asana.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

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Joining host Greg Kihlstrom to discuss this topic is Sue Keith, Corporate Vice President at Landrum Talent Solutions.

Sue is Corporate Vice President at Landrum Talent Solutions. After many years as a marketing leader and consultant in the telecom, technology, satellite and association sectors, Sue joined Landrum Talent Solutions (formerly Ceres Talent) to marry her passion for helping organizations build effective marketing strategies with her love of connecting great people. Sue started her career as an auditor for Deloitte & Touche and then made the leap to marketing when she joined MCI, followed by a succession of senior marketing positions at various telecom companies. She serves on the Board of Aspire! Afterschool Learning and the Marketing and Communications Committee for Northern Virginia Family Service (NVFS). She earned a dual major in Accounting and French from James Madison University and is a recovering CPA.

• Landrum Talent Solutions: https://www.landrumtalentsolutions.com
• The Agile Brand podcast website: https://www.theagilebrand.show
• Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology - https://www.agilebrandguide.com
• The Agile Brand podcast is brought to you by TEKsystems. Learn more at https://www.teksystems.com
• The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

About Brian Gates

Brian Gates is the SVP of industry strategy at RainFocus, leading industry change through key partnerships, alignment with our client's sales and marketing goals, and overall market evolution. During his tenure at RainFocus, Brian has architected the organization's go-to-market strategy, created an award-winning account-based marketing program, and advanced the usage of data within event marketing.

Prior to joining RainFocus in 2016, Brian built his own tech companies before leading innovations at other high-growth B2B SaaS CRM, MAP, and LMS providers. With over 20 years of marketing, product, and design leadership, Brian has gained expertise in elevating teams to do the seemingly impossible by aligning business outcomes to unimaginable client value.

Resources

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

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Ryan is an American Buddhist entrepreneur. He co-founded Wildcast a podcast advertising platform for the world's iconic technology brands. Wildcast helps business and tech podcasts add revenue to their operation. Ryan facilitates thousands of extraordinary conversions and conversations with podcasting.

Ryan would like to talk about the role podcasts play in healing our ailing culture by creating profit for podcast hosts and value for podcast audiences.

Kitcaster currently serves 400+ clients and Wildcast is slated for their official launch August 21st 2023. Ryan is an expert in leveraging podcasts for meaning and profitability.

Ryan's audience on social media is greater than 10,000 and he is happy to share your episode with his fans!

Resources

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

Hosted on Acast. See acast.com/privacy for more information.

Elisabeth Zornes is a visionary Go-To-Market executive with a distinguished career defined by her strategic prowess in commercial strategy and digital transformation. Known for her unwavering commitment to excellence, Elisabeth has been a catalyst for innovative growth, bringing dynamic change and innovation to organizations she has served. Her leadership experience ranges from large multinational corporations such as Siemens, Cisco, and Microsoft to pioneering roles in dynamic startups. She is a driving force behind customer-led growth and a visionary advocate for digital transformation.​

Currently serving as Chief Customer Officer at Autodesk, a global leader in 3D design software, Elisabeth plays a pivotal role in shaping the organization's customer-centric initiatives. Her responsibilities encompass a wide spectrum of customer-facing functions. She oversees a substantial portfolio, including managing a $2.5 billion software renewal business and a $80 million Professional Services P&L. In addition, Elisabeth leads the Voice of Customer program, an initiative integral to shaping Autodesk's customer experience strategy.

Resources

Autodesk website: https://www.autodesk.com

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

Hosted on Acast. See acast.com/privacy for more information.

Ajay Kumar KG is the Head of Global Marketing and Chief Evangelist, ManageEngine, the enterprise IT management division of Zoho Corporation. He has been instrumental in creating a niche in the B2B and Enterprise IT Management marketing space. With over two decades of experience in the IT industry and more than 17 years with Zoho Corp., Ajay has a wealth of expertise in go-to-market strategies, brand positioning, demand generation, social media, product marketing, solutions marketing, and media & analyst relations.

RESOURCES

Register for the Medallia CX Day webinar: Building Loyalty: How Top Brands Create Forever Customers with CX - https://bit.ly/3M7dkQM

Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Polly Traylor bio

I am a corporate/marketing communications leader with deep experience in tech. As an employee and consultant, I've worked with Fortune 500 publishing and software companies, and startups. I love and excel at writing, ideation, managing programs and teams. My experience includes PR, AR, corporate editorial management, product marketing, SEO, messaging and demand-gen content development, content marketing, surveys/research, social media strategy/execution and podcasts.

Currently, I am the Senior Director of Marketing Communications and Content at Komprise. I lead our global communications strategy across North America, EMEA and India, spanning PR, social media, website, product & customer marketing, messaging/brand and sales enablement.

Resources

The B2B Agility podcast website: https://www.b2bagility.com

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Eric Williamson, Chief Marketing Officer at CallMiner.

Eric Williamson, Chief Marketing Officer, CallMiner

As CallMiner's Chief Marketing Officer, Eric oversees all global marketing functions from brand and events to demand generation. Eric's marketing team works very closely with channel and sales to drive pipeline and CallMiner's explosive growth. Eric has over 20 years of experience in both technology and consumer products marketing from both the vendor and agency side. Before joining CallMiner, Eric was VP Brand & Digital Marketing at Acquia — an open DXP platform built around Drupal — where he led brand, creative services, webops, editorial, and demand generation. Prior to Acquia, Eric was on the agency side of marketing working as SVP Digital & Social at MullenLowe, and before that as VP Digital Strategy at The Martin Agency. During his career Eric has worked with a variety of B2C and B2B brands including Google, Microsoft, Intel, GEICO, Walmart, P&G, Pizza Hut, Acura, Royal Caribbean, and Hyatt. He earned his undergraduate degree from Texas A&M University and an MBA from The University of Texas at Dallas.

Resources

The B2B Agility podcast website: https://www.b2bagility.com

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Sam Dunning, Founder of the B2B SEO Agency Breaking B2B.

Resources

The Breaking B2B website: https://www.breakingb2b.com

The B2B Agility podcast website: https://www.b2bagility.com

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Don't miss the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off.

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Jordan Sher

With over 20 years of experience in advertising, marketing, online marketing, content marketing, and brand management, I've got a core competency in making enterprise B2B SaaS brands famous. Whether it's building a marketing practice from scratch, crafting a scalable brand story, or executing a product-led growth strategy, I have the skills, creativity, and vision to make it happen, and I've got a successful exit to prove it.

Currently, I am the acting Vice President of Brand and Communications at Drata, a cloud-based security and compliance automation platform that helps SaaS companies earn and keep the trust of their customers and stakeholders. In this role, I am responsible for developing and executing the go-to-market strategy, brand identity, messaging, and awareness for the company.

Resources

The B2B Agility podcast website: https://www.b2bagility.com

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Don't miss the Mid-Atlantic MarCom Summit, the region's largest marketing communications conference. Register with the code "Agile" and get 15% off.

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Remember the Great Resignation. Well now, it's more like the Great Hesitation, with many managers being reluctant to hire based on a number of factors. Also, in today's labor market, we observe a striking contrast between different sectors, presenting unique challenges and strategies. Joining us to shed light on these dynamics is Sue Keith, Corporate Vice President at Landrum Talent Solutions.

Resources

Landrum Talent Solutions website: https://landrumtalentsolutions.com/

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To explore these developments and their implications for both employers and employees, I'd like to welcome Nico Simko, Founder & CEO of Clair, with us today.

Resources

This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self.

The B2B Agility podcast website: https://www.b2bagility.com

Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Resources This episode is sponsored by BetterHelp. Give online therapy a try at betterhelp.com/AGILITY and get on your way to being your best self. The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Brian Rowley is the chief marketing officer at BrightSign. BrightSign is the provider of the most trusted media players and operating systems in digital signage. Brian leads marketing programs that create connections with customers by focusing on relevance, agility, and fearlessness. He is an accomplished marketing professional who values storytelling, diversity of thought, and stakeholder engagement.

RESOURCES

BrightSign website: https://www.brightsign.biz/

The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Resources

Catchpoint website: https://www.catchpoint.com The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

Hosted on Acast. See acast.com/privacy for more information.

Resources The B2B Agility podcast website: https://www.b2bagility.com Sign up for The Agile Brand newsletter here: https://www.gregkihlstrom.com Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/ Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com B2B Agility with Greg Kihlström is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company"

Hosted on Acast. See acast.com/privacy for more information.

Today we're going to talk about how customer success managers can prove tangible value to the C-Suite while adopting a customer-led growth mindset.

To help me discuss this topic, I'd like to welcome Chris Dishman, Sr. Vice President, Customer Success at Totango.

RESOURCES

Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd

Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

RESOURCES

Xactly website: https://www.xactly.com

Listen to The Agile Brand without the ads. Learn more here: https://bit.ly/3ymf7hd

Headed to MAICON 24 - the premier marketing and AI conference? Use our discount code AGILE150 for $150 off your registration code. Register here: http://tinyurl.com/5jpwhycv Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

B2B Agility is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Kirsty Dawe, CEO at Webeo.

Resources

Webeo website: https://www.webeo.com/

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome James McCormick, CMO and Managing Growth Advisor at McCormick-i.

Resources

Symplr website: https://www.symplr.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Steve Blum, Chief Operating Officer of Autodesk.

Resources

Autodesk website: https://www.autodesk.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Today we're going to talk about sales compensation processes, and the state of incentivization as it stands today.

To help me discuss this topic, I'd like to welcome Arnab Mishra, CEO at Xactly.

Resources

Xactly 2024 Sales Compensation Report: https://www.globenewswire.com/news-release/2024/01/02/2802668/0/en/Xactly-s-2024-Sales-Compensation-Report-Reveals-Top-Challenges-in-Achieving-Revenue-Growth.html

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss these topics, I'd like to welcome back to the show Sue Keith, Corporate Vice President at Ceres Talent.

Resources

Ceres Talent website: https://www.cerestalent.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Today we're going to talk about how CMOs can build high-performing marketing teams amidst cuts and rising demands.

To help me discuss this topic, I'd like to welcome Allison Breeding, CMO at Apptio, which was recently acquired for $4.6B by IBM, in part due to some of Allison's teams marketing skills!

Resources

Apptio webiste: https://www.apptio.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss these topics, I'd like to welcome Kristin Russel, Chief Marketing Officer at Symplr.

Resources

Symplr website: https://www.symplr.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Today we're going to talk about the importance of customer stories and how B2B marketers and sales teams can more easily and readily get great customer examples they can share.

To help me discuss this topic, I'd like to welcome Evan Huck, CEO and Co-Founder at UserEvidence.

Resources

UserEvidence website: https://www.userevidence.com

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Tiffany Grinstead, Vice President - Personal Lines Marketing at Nationwide Insurance.

Resources

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

B2B MarCom Summit: https://www.b2bsummit.co - use the code AGILE15 for 15% off registration for this event on May 23 in Reston, VA!

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Tommi Marsans, Marketing Technology Strategist at Verizon Business Group.

Resources

Verizon Business Group: https://www.verizon.com/business/

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

To help me discuss this topic, I'd like to welcome Percy Rose, Customer Success Strategy Executive, Hewlett Packard Enterprise.

Resources

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.

Resources

The B2B Agility podcast website: https://agilebrandguide.com/latest-podcasts/b2bagility/

Get the latest news and updates on LinkedIn here: https://www.linkedin.com/showcase/b2b-agility/

Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com

The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Hosted on Acast. See acast.com/privacy for more information.