Gruen explains the concept of the institutional imperative by way of Warren Buffett's ‘business imperative’, from which he admits he has borrowed the term.

“What [Buffett] says is that business managers find that they are driven to expand the business. His argument is that, as an investor and a business manager, his role is not to expand a business, but to use capital as productively as possible. And those two things are not the same in government.”

Gruen went on to say that the institutional imperative often risks becoming a “preoccupying force” in government, such that it crowds out “problem-solving [and] critical thinking about how a system can improve”.

Listen to hear Gruen and Halpern also discuss:

·       The importance of independent evaluations of policy,

·       The role of curiosity in driving innovation

·       The potential for bottom-up meritocracy to improve government services.

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In this conversation, Nicholas Gruen and Sherry Glied, professor of public service at New York University, discussed the potential for genetic and DNA testing to provide more personalised public services.

Gruen spoke about the potential of services like 23andMe to be used for preventative and personalised public health services. He described going to San Francisco in 2012 to see Anne Wojcicki, the firm’s former CEO, give a presentation on the service.

The company is a private sector company, but Gruen said he thought about how it has the potential to work in government.

“There was this perfect opportunity. What should happen with 23andme is that the government should pay for the genomic analysis, it should get a copy of the genome, which, of course, it should keep private.”

Broadening the conversation, Glied spoke about concerns that were both economic and political. In America, the idea of government owning information on individuals is problematic, which is a challenge, and, indeed, using genomes “hasn't actually generated as much medical advance as people had thought”.

The conversation also touched on countries that have led the principle and practice of digital government, and how pioneering governments are not just looking at how to give citizens easier access to digital public health services, but proactively making them aware of these services when they reach life milestones.

Listen to this episode to find out:

·       The potential for public-private digital partnerships

·       Challenges in leveraging digital technology in healthcare

·       The impact of the COVID-19 pandemic on public trust

Finally, DO NOT MISS your chance to be among the stellar list of delegates and speakers at GGF's flagship UK event, Innovation 2026.

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In this conversation, they discuss the potential identified in the 2009 Government 2.0 report on the potential for digital engagement, collaboration, and transparency in government – and whether governments have been able to realise this potential.

In this conversation, Gruen discusses the reasons behind slow progress, which include risk aversion in public service, and a lack of leadership.

Listen to this conversation to hear:

• The importance – and challenges – of data linkages in government to improve services.
• The benefits of transparency in policy making – and how it can help.
• The need for transparency as AI is used more in government service delivery – and how to implement it.
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Finally, DO NOT MISS your chance to be among the stellar list of delegates and speakers at GGF's flagship UK event, Innovation 2026.

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The series comprises conversations that look at the story of digital transformation in government over the last 15 years, and this second discusses the evolution of public goods in the digital age.

In this episode, host Richard Johnstone, regular contributor Nicholas Gruen and guest David Halpern, discuss what now counts as public goods in the digital age – and how they can be harnessed for public policy ends.

In this conversation Gruen – an Australian economist and government innovation thought leader – and Halpern – president emeritus and former chief executive of the UK's Behavioural Insights Team, and now director of The Downing Battcock Institute – discuss the public goods of the digital era.

This discussion explores how digital platforms like Wikipedia and Google have become public goods of opportunity, providing free access and generating significant value, and how governments can support and leverage these digital public goods.

They also discuss the potential for government to act as a benevolent wholesaler, providing information to help citizens make informed decisions and improve market functioning.

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In this series, Richard Johnstone, the executive editor at Global Government Forum and Australian economist Nicholas Gruen look at the story of the history of government transformation, and what lies ahead.

In conversations with a public service experts, Richard and Nicholas will reflect on the work of internationally acclaimed Government 2.0 taskforce in Australia, which in 2010 set out a landmark vision for how the work of government could be transformed by technology.

These conversations will look at how much progress has been made in making the most of digital to transform the work of government.

This first episode rewinds the clock back to 2010, when Nicholas chaired the Government 2.0 Taskforce. This first episode will look discuss what Government 2.0 was: its guiding principles, its findings, how well it has stood the test of time, and what about it could use a systems update.

Joining us for this episode are Laura Gilbert, visiting professor in practice at the school of public policy at the London School of Economics, and senior director of AI and Head of the AI for Government program at the Tony Blair Institute, and Tom Burton, journalist and former government editor at The Australian Financial Review.

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Across give episodes, this series will outline the opportunities that have been realised from digital transformation in government.

The conversations will reflect on the Australian government’s internationally acclaimed Government 2.0 Taskforce – chaired by Nicholas – which in 2009 examined the potential of the digital revolution to boost collaboration between government and citizens, and how this could produce better public services and stronger communities.

Now, Nicholas and experts from across the public policy landscape will reflect on what the report contained, where it set out a blueprint for digital government, how much was achieved, and what its lessons are now.

Each episode discusses the opportunities governments must seize in an age where data and digital capabilities open the door to better public services everywhere.

This series will be published on GGF’s Government Transformed podcast feed. 

Subscribe to Government Transformed on Apple Podcasts, Spotify, Google Podcasts or Acast, or wherever you get your podcast. 

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A new Global Government Forum study – which was led by Lord Gus O’Donnell and based on in-depth interviews with 12 UK permanent secretaries – pinpoints the barriers and enablers to transformation in government, with a particular emphasis on the role of digital technologies and data, and identifies four priority areas as key opportunities to accelerate change.

In this podcast, Lord O’Donnell sets out the findings of the report with former senior civil servant and GGF’s global event and webinar chairperson, Siobhan Benita, along with their guests Yatin Mahandru, vice president, head of public sector and health, Cognizant UK & Ireland, and Faye Holt, director, UK public sector, Amazon Web Services – whose organisations were knowledge partners for the report.

Together, they discuss the key findings from the interviews with permanent secretaries, covering:

• The role of leadership in driving change.
• How to build capacity in government for digital transformation.
• How to unlock the power of data and AI.

Listen to this episode to get insights from government leaders on the opportunity for government transformation – and unique reflections from the experts featured in this podcast on how to make change happen.

Read the Rewiring the State report here.

This podcast is based on a Global Government Forum webinar, held on 4 November. 

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This conversation covers what agentic AI is; how it can be useful to governments, and how to build systems in public services that can make the most of it, looking at potential use cases across the different functions of government.

Listen to this episode to help understand the elements of this potential government transformation and the potential for creating an agentic state.

If you enjoyed this podcast, please share it to help other people find GGF’s content. And if you are new Government Transformed, please subscribe so you will get all of our conversations on government innovations as soon as they are published.

Read the report: The Agentic State: How Agentic AI Will Revamp 10 Functional Layers of Public Administration

Like this episode? Please share with your friends and colleagues, and if you have an idea you would like us to cover in Government Transformed, please contact: jack.aldane@pendragonim.com

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In this special episode of Global Government Forum’s Government Transformed podcast, state and local officials join host Siobhan Benita and knowledge partners Visa Direct and J.P. Morgan Payments to discuss how technology can help transform government services to meet the growing expectations of users in the digital world.

Listen to this exclusive conversation to hear from local government leaders on how they have made transformation happen – and how they can do so in a way that improves digital inclusion and creates government services with communities.

Plus, find out from Visa Direct and J.P. Morgan how government can be transformed to provide more responsive services, and improve productivity, efficiency, and accuracy across government.

This podcast is hosted by Siobhan Benita, moderator, Global Government Forum; and the participants were:

·      Scott Erickson, County Clerk & Recorder, Knox County, Illinois

·      Brian Page, Managing Director, J.P. Morgan Chase

·      Curtis Webb, Senior Director, Head of Disbursements and Go-to-market Strategy, Money Movement Solutions, North America, Visa

·      Freda Richardson Taylor, Deputy Director of Finance/Comptroller, City of New Orleans

·      Kahlida Lloyd, Director, Office of Human Rights & Equity, Mayor’s Office, Mayor LaToya Cantrell, City of New Orleans

For further reading, please see J.P. Morgan's report: How fast bank payments are helping to modernize public sector disbursements.

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This Government Transformed podcast, supported by knowledge partner Skillsoft, looked at how governments can assess the skills they need; how they are working to quicken recruitment in key digital skills; and how artificial intelligence developments will change the skills that civil servants need.

Join host Richard Johnstone and representatives from the governments of Belgium, Canada, South Africa and knowledge partner Skillsoft as we also discuss how governments can benchmark skills and performance, and how they are working to do more with less.

This podcast is based on a Global Government Forum webinar, How to get the right skills mix for modern, digital government, held on 8 July and supported by knowledge partner Skillsoft.

Click here to find out more about Global Government Forum’s training and development programmes.

Read Global Government Forum’s Making Government Work report, which reveals five pillars of a modern civil service.

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In this podinar, local government officials from Copenhagen, Toronto, London and North Yorkshire set out how their organisations are using AI. Listen to this conversation to understand these developments, and discussions of key milestones in deploying AI in government – including how to design effective AI pilots and projects, how to deploy AI tools and measure success, and the importance of human-in-the-loop approaches.

This podinar is based on the How cities are using AI to tackle their most pressing problems webinar, hosted by Global Government Forum on 3 July. The participants were:

Marie Hvid Damborg, Head of Digitalisation, Technical and Environmental Administration, City of Copenhagen

Mark Peterson, Head of Data and Insight, North Yorkshire Council

Sonia Brar, Chief Technology Officer, City of Toronto

Eddie Copeland, Director, London Office of Technology and Innovation

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This Global Government Forum webinar looked at how governments can build systems that help drive better decision-making – and how civil servants can develop the skills to make – and implement – confident decisions.

This webinar brought together public servants from around the world to discuss how governments are streamlining the way they work to become more nimble. It looked at how governments are building systems that will provide more effective data on public service delivery – boosting effective decision-making and facilitating action.

This session discussed:

• The data practices that are making a difference for decision-makers, and the value that can be unlocked from more timely and accurate data in government.
• The technology and operations that are improving decision-makers’ agility to react to changing and evolving conditions.
• The skills needed to make confident decisions in government.
• The role of AI and AI agents in better decision-making and action-taking.

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According to a survey of public servants undertaken by SAS, all public sector agencies surveyed are currently experiencing some form of fraud and expect to see an increase in at least one type of fraud over the next 5 years.

Fraud is also having an impact on public finances. In the UK, chancellor Rachel Reeves has set out a crackdown on fraud in the welfare system, with a focus on saving £4.3bn by the end of the decade, while the International Public Sector Fraud Forum has published a revised framework that sets out key principles and processes for conducting fraud loss measurement exercises to better quantify the cost of fraud – and measure savings.

The importance of unlocking these savings is demonstrated by the SAS research, which identified that tackling fraud, waste and abuse could release savings equivalent to around 16% of their government’s budget.

This webinar session examined the scale and extent of the fraud challenge that governments around the world face – and how to tackle it.

The session brought together public servants to discuss:

• The trends in the type of fraud threats that governments face now – and will face in future.
• How governments are tackling the threats they face now – and preparing for the threats that are on the horizon.
• The role for AI and analytics in tackling the fraud challenges that government face – and how these technologies can be embedded in current working practices.

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But the race cannot be run, let alone won, without systems changes and cultural reinvigoration among department workforces. Deploying AI technology at scale will mean changing delivery systems, long-term staff training and fluid yet secure and ethical data sharing within organisations. 

This webinar, supported by GGF’s knowledge partners SAS, discussed how to make AI work for government.

Speakers discussed ways to develop use cases, including business cases, for AI that demonstrate how it can be deployed in the most effective way. They also discussed the building blocks for making AI work, as well as recommendations on the AI tools and media that panellists themselves find useful.

The ‘How to deploy artificial intelligence in government: a step-by-step guide’ webinar was originally held on 13 March 2025.

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In a recent conversation hosted by Global Government Forum, government data experts discussed the role, opportunities and challenges of using data and AI to deliver on its five missions. 

Those five missions include: kickstarting economic growth, making Britain a clean energy superpower, making streets safer, breaking down barriers to opportunity, and finally, building an NHS fit for the future.

In this podcast, you will hear from government data leaders on how data insights can be used to achieve these goals, as well as how to drive the changes that mission-led government requires.

The challenges that organisations faced were also discussed, including foundational data constraints, and the limitations of legacy systems, funding and digital skills.

Listen to find out from government leaders how data can help drive the government’s missions.

This podcast is based on a webinar Real time insight for missions: how to measure progress on the government’s priorities, held on 6 May. Find out more about the session and watch it in full here.

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In this episode, three public servants from across the Canadian government spoke about the challenges that come with deploying AI to create more efficient public services and unlocking economic growth.

Specifically, they discussed the challenge of garnering trust – both of Canadian citizens and the public servants they work with – on AI projects.

This conversation looked at how organisations within the Canadian government are seeking to strengthen responsible AI management practices and unlock the potential of the technology to make better decisions.

The speakers discussed how the government can set AI assurance standards to apply to organisations across the public and private sector, and how individual public sector organisations can work to build confidence in the use of AI, as well as how international collaboration can be strengthened to tackle AI risks across borders.

This podcast is based on a webinar Building trust in AI to help government deploy it, held on 13 May. Find out more about the session and watch it in full here.

AccelerateGOV – Global Government Forum’s public service transformation event – co-hosted by the Government of Canada returns on December 9th 2025. Register your interest now for the conference, which will set oput how public servants can meet the new Governemnt of Canada’s priorities.

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The podcast, based on a Global Government Forum webinar held on 4 March, sets out what the new rules, in the policy statement and the Procurement Act 2023, will mean for what public authorities will want to buy, and how they will do it.

Listen to this podcast to discuss the key elements of the new UK procurement approach will mean across the public sector – and beyond.

Find out more about the webinar on its dedicated webpage, and download the slides from the session here.

Find out about Global Government Forum’s upcoming webinars.

Global Government Forum’s Innovation 2025 conference will bring together government innovators from around the world in London on 25-26 March 2025, including in public procurement. Find out more and register to attend.

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In this podcast, experts from the UK, Estonia and Brazil share best practice on harnessing people-powered insight in policymaking, examining how governments are working to understand citizens’ lived experiences and to turn their ideas into public services that really work.

Co-creation isn’t always easy. It often requires the building of trust between a range of stakeholders with competing interests – even bitter contentions – but as we hear, with the right approach, government teams can identify areas of consensus amongst a diversity of perspectives.

Showcasing a paradigm shift from designing for citizens to with citizens, the experts give a range of examples of successful innovations: ones that helped iron out Brexit trade issues in a high-charged environment, led to inclusive budget design at local government level, and empowered children to help their families understand what state benefits they might be eligible for.

This human-centred approach to policy design and implementation takes much experimentation, testing and learning as well as upfront investment in time and money – but as we find out, the benefits can be huge.

This podcast is based on a webinar held on 11 February. Find out more about the speakers on the webinar page: Crowding in innovation: how to open up policy development to people-powered insight, and view GGF’s upcoming webinars to register to join future conversations.

Global Government Forum’s Innovation 2025 conference will bring together government innovators from around the world in London on 25-26 March 2025. Find out more and register to attend.

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But this is only half the story. What is less remembered now is the recovery – how government changed how it worked to get the system working and then spread the lessons across the federal government.  

In this episode of Government Transformed, Siobhan Benita speaks to Aaron Snow, faculty fellow at Georgetown University in the Beck Center for Social Impact and innovation, about what it means for governments to achieve digital transformation with public good at its core – from his work helping turn round healthcare.gov and beyond. 

Aaron has been named one of the world's 20 most influential people in digital government. In this interview, he recounts to Siobhan his leadership journey through the digital public service landscape.  

Starting as a Presidential Innovation Fellow (PIF) in 2012, Aaron became one of the founding members of 18F an organisation set up as a digital expertise arm of the General Services Administration (GSA) to transform public services across America after the problems with healthcare.gov.    

In this candid conversation, Aaron shares his insight on what it is like to drive digital change across government from this organisation, as well as the day when an organisational restructure moved 18F from a discreet operation into a much larger outfit – and what this meant for its work. On a practical level Aaron details the daunting challenges he and his colleagues faced were dauting – like having to “design a plane while building it, while flying it”. 

He says the stress of leading in such a high-pressure environment seems “pretty natural in retrospect”.  “I didn't know what I was feeling [at the time] because I hadn't been through that before, not at that level,” he adds.  

In this exclusive podcast, Snow shares his reflections on working in government – from the startup culture of 18F to the bureaucratic obstacles – what he calls the symphony of incentives and requirements that push on people who are trying to improve government service experiences for the public. 

He emphasises the need for leaders to foster and protect a strong, innovative team culture. He highlights the importance of having regular conversations with people at every level of an organisation so that every competing need, incentive and requirement is fulfilled. 

He also reflects on his time leading the Canadian Digital Service, and his work now as a fellow at the Beeck Center for Social Impact and Innovation at Georgetown University, where he divides his time between the Digital Service Network and the Intergovernmental Software Collaborative.  

Listen to the episode in full here. 

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As Finch tells Siobhan Benita in this latest edition of the Government Transformed podcast, he had already been considering the switch to government, but this experience provided the final nudge that led him to take up his role to focus on improving government services.

In this podcast, Finch and Benita discuss why a seamless digital-first government experience for citizens matters now more than ever. Their conversation also drives home the importance of collaboration between departments to achieving digital transformation, as well as how to ensure such transformation doesn’t leave people behind. Finch says that by establishing cross-functional teams, strong analytic capabilities, smart branding and above all, empathy with end users, governments can take everyone with them on the journey to fit-for-purpose digital public services.

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The general election will be held on 4 July, with parties setting out their vision for the future of the country.

That means that right now, civil servants are working on ‘day one’ documents for new ministers who will be appointed after votes are cast. These briefings will highlight the key issues that the next government will have to deal with, and set out the path to implement key policies.

Richard Johnstone, the executive editor of Global Government Forum, Leading Questions podcast host Siobhan Benita and the former Director General, Government Digital Service Kevin Cunnington, discuss the policy battleground in this election; the issues the next prime minister will inherit – whoever they are – and what will be happening in Whitehall right now as officials observe the campaign.

As this is a very topical conversation, recorded earlier this week, and we wanted to share this with you on this feed – we hope you enjoy.

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The academy was initially set up in Department for Work and Pensions, before transferring to the Government Digital Service. Its aim was to give people the skills to build public services that would close the gap between government bureaucracies and the kinds of services citizens had grown accustomed to in an online world. It officially closed in 2022.  

At a meet up just a short walk from Leeds Train Station, former guest on the series and creator of the academy, Kevin Cunnington, was joined by those who ran the academy – and those who went through it – to mark 10 years since its establishment.  

Participants looked back over the academy’s eight-year lifespan, tracing its beginnings to the peak of its accomplishments, and the combination of factors that led to its eventual end. They discussed the impact the academy had, both on the way government viewed digital service delivery, as well as their own careers.  

This podcast offers a timely example of the difference smalls group of dynamic individuals can make to government services, given enough time and freedom to solve core problems with legacy systems. It also shows why digital technology leads to transformation only when people combine to form a mission-drive culture.     

In this episode, we refer to: 

DWP Digital Academy  

To find out more about Global Government Forum’s work on helping governments boost their digital capabilities, including developing digital academies, please contact GGF’s government liaison director George O’Grady. 

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This, the fifth and final episode of Government Transformed series 1 was recorded during a three-day Global Government Forum-organised study tour which saw a delegation from Barbados visit Iceland. 

Vigdís Jóhannsdóttir, chief marketing officer of Digital Iceland, Marva Howell, permanent secretary of the Barbados Ministry of Innovation, Science and Smart Technology, and Kevin Cunnington, former chief of the UK Government Digital Service – who led the tour – speak to podcast host Siobhan Benita from Reykjavík about successes, lessons and just how important it is for governments to share what works with each other. 

Learn how Iceland moved from 20th to 5th place in the UN E-Government Development Index; the challenges Barbados has faced in implementing its digital transformation strategy; the merits of giving officials the freedom to make mistakes; how Iceland’s digital government efforts are making citizens’ lives easier whilst relieving pressure on the environment; and more.

As Cunnington said in the first episode of this series, and is a running theme throughout, what digital transformation comes down to, primarily, is people. And as this episode showcases communication, trust and learning from peers overseas are key to achieving true change in government.

In this episode, we refer to: 

UN E-Government Development Index.

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In this, the penultimate episode of Government Transformed Series 1, guests Eilidh McLaughlin, head of the Scottish Government’s Digital Citizen Unit and Ben Roseth, modernisation of the state senior specialist at the Inter-American Development Bank, discuss why trust is a prerequisite for the delivery of successful digital services – and how to earn it. 

“If users don't trust the digital services, they're not going to use them. And if they don't use them, then neither the government nor the citizenry are going to get any of the benefits that digital services can entail – the greater efficiency, the greater transparency, the greater objectivity,” Roseth says.  

McLaughlin highlights the importance of inclusivity when designing digital services if trust is to be gained and maintained, and of balancing such services with the in-person engagement some citizens require. 

Both guests share insights into how governments can prevent loss of trust, focusing particularly on data protection, cybersecurity, transparency, and communication. On the latter, as McLaughlin says, it’s important to “communicate with people even when you don't have much to communicate. It's the silence that breaks the trust”.   

The episode also touches on why citizens so readily hand their data over to private sector companies yet are reluctant to do so with government, and trust in the context of digital services in Latin America and the Caribbean. Join this episode’s guests for a fascinating deep dive into trust in government – at a time when so many institutions are lacking it.  

In this episode, we refer to:  

Ben Roseth’s blog: Trust: An Obstacle and an Opportunity for Digital Transformation - Ideas Matter (iadb.org)  

Scottish Government report: Building trust in the digital era: achieving Scotland's aspirations as an ethical digital nation - gov.scot (www.gov.scot)  

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In this, the third episode of Government Transformed, guests Shira Lev-Ami, chief executive of Israel’s National Digital Agency and Àstrid Desset, former director general of the Open Government of Catalonia’s Open Administration Consortium, offer insights into implementation.  

As well as exploring the roles and benefits of central government digital units – Lev-Ami stresses that these should be “centralised enablers” and not “centralised obstacles” – the two leaders also highlight some of the biggest barriers to digital transformation in the public sector, including data sharing hurdles, the bureaucracy tied up in government procurement, and difficultly attracting and retaining top tech talent.  

Desset believes recruitment and renumeration systems must be “changed radically and adapted to new times” if the latter is to be addressed.  

Also touching on digital ID, public trust, and describing projects they’ve worked on or have been inspired by that provide lessons for peers overseas, this is a must-listen episode for anyone working to turn government digital strategies from paper into practice.   

This episode of Government Transformed was recorded in September 2023.

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Cunnington describes his work creating a digital transformation strategy at the Department for Work and Pensions as covering “from the very basic philosophy of how to run the department, through to the change to the organisation and processes, and how it affected citizens”.

Cunnington also shares his reflections on the common mistakes governments make in implementing their transformation vision, including the biggest pitfall – under-investment in people.

He also covers major considerations such as transformational leadership, accountability, collaboration and engineering capabilities, and explains why he believes civil services should hire creative “crazy people” who will question the organisation’s orthodoxy. 

Touching too on the mistakes the UK made in trying to introduce a national digital ID system, why he believes AI won’t be the dominant force in government digital transformation in our lifetimes, and why it’s vital never to lose sight of the problem you’re trying to solve, this is an episode brimming with practical advice on how to achieve true transformation in government. 

In this episode we refer to:

The UK government’s 7 Lenses of Digital Transformation

The UK Department for Work and Pensions 2020 vision

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In this brand new podcast series from Global Government Forum, produced with support from knowledge partner Visa, we delve into all things digital transformation in government, exploring the key building blocks needed to create modern, responsive and citizen centric governments and how civil servants can knock down the barriers that stand in the way.

This first episode looks at the principles of digital transformation in government. Kevin Cunnington, former head of the Government Digital Service who also worked with governments around the world during his time as digital envoy for the UK, discusses with series host Siobhan Benita the difference between digitalisation and true transformation, and the key building blocks needed to make digital transformation happen in government, and how governments – from Estonia and Iceland to Denmark and the UK are leading the way on transformation.

This compelling and informative first episode sets the scene for the series, and please subscribe to the series, and join us on this journey into the future of government.

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This show is all about digital transformation. Governments around the world are racing to digitalise, using new and established technologies to streamline their operations and drive innovation in the delivery of public services.

But what are the key building blocks needed to create modern, responsive and citizen-centric governments? And how can civil and public servants knock down the barriers that stand in the way?  

In this podcast, expert guests will answer these questions, share what their governments have learned – and highlight the progress bureaucracies can make regardless of where they are in their digital transformation journey.  

Hosted by former civil servant Siobhan Benita.

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