John is THE Authority on how to provide a world-class customer experience. He is n international consultant and best-selling author of five books. He works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more. Some of the topics discussed in this episode:

• CXO - Chief Experience Officer- one of the biggest growing positions in last few years while Chief Marketing Officer is declining
• John's CX Executive Academy - 10 commandments which include:  Customer service vision action statement Worldclass internal culture Non-Negotiable Standards And Secret Service Systems Zero Risk Above And Beyond World Class Leadership
• CX Coaching -licensing methodology to coaches
• What is “A Daymaker”?
• Importance of emotional intelligence
• Soft skills training
• Mentoring-value of it
• Quality of life now rather than someday
• Money does not produce passion, passion produces money
• John’s Personal vision statement: "To live an extraordinary life so that countless others do”
• John's "Customer Service Revolution" conference- Every Thursday in October from 3pm 4-30pm EST 25 speakers inc Seth Godin, Guy Kawasaki, Mikki Williams, Tom Bilyeu, Jesse Itzler, Adrienne Bankert, Ken Blanchard, David Horsager, Darren LaCroix, Bronkar Lee, Tom Ryan, Dr. Paul Bizjak, Chris Larkins, J.R. Heckman, Dave Murray, Jess PischelMore details at: https://customerservicerevolution.com/ 

John's Books:

The Relationship Economy: Building Stronger Customer Connections in the Digital Age

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World

Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

What's the Secret?: To Providing a World-Class Customer Experience

The Best Customer Service Quotes Ever Said

John's Favourite Book: From the Ground up by Howard Schultz

Favourite Quote: "Act as if today is the day you will be remembered for how you treat others" - John Di Julius

Links:

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From an incurable chronic illness and medical prognosis “He should be death six times by now” to an entrepreneur, global inspirational speaker and coach. Some items discussed in this episode:

• Chronically ill for 30 years and been through 3 failed kidney transplants and over 4300 Dialysis treatments so far, plus 3 lung infections.
• As a coach, challenging the status quo but also remaining patient to help people to overcome their current situations.
• Speaking for non profits without a high budget
• Building programmes to help parents
• Moving to Sydney in Australia to study in a Leadership college
• The Stroke he had at 3 years old that led to 2 weeks in coma

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Some of the topics discussed:

• The mistakes people make on LinkedIn
•  Differences between LinkedIn and Facebook
• Fb groups vs LI groups
• When Tony recently helped an events company
• Adding extras to his clients profiles
• Recommending people and facilitating introductions that are real
• How he was surprised by a coffee supplier
• Legoland
• Dux-soup

Tony's recommended book: 

The 7 Habits Of Highly Effective People

Favourite Quote:

“If it is to be, it is up to me.”

William Johnsen

Links:

linkedin.com/in/tonyksilver

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Geoff has been creating world-class experiences in corporate visitor centers, executive briefing centers, museums, theme parks and live events for many years.

Some of the topics discussed in this episode:

• Creative Leadership
• His Book: The CEO’s Time Machine - which took 5 weeks from starting to finish! His daughter Zoe drew the illustrations for the book
• Believes that most CEOs aren’t interested in the past and only interested in the future and that is a fatal flaw
• “Start with the future and look back”
• Companies make mistakes all the time by not looking back
• Creativity
• Working creatively with his daughter Zoe
• Working on a project for the Science Museum in Shropshire - Irondale -Ingenuity
• Where inventions lead to, which can be fascinating
• “If you have to kill a project, don’t wound it, kill it dead”
• Managing expectations - peoples unrealistic expectations in their workplace
• Brainstorming
• Serving the mutual interests of those around you
• Separating business from work
• Mergers and problems that can happen
• Creating incredible experiences
• Working on the opening of the Warner Bros World in Abu Dhabi
• Working on the King Abdullah Foundation
• “I don’t think history is about the past”
• Mistakes made by the Wright Brothers around the business of flying
• Worked on projects including Lockheed Martin, Warner Bros, Green Bay Packers,
• Already written follow up book and plans for a third book
• Strategy and execution

A book Geoff recommends: Harrison "Buzz" Price - “Walts revolution by the numbers" “Yes if”: The language of an enabler * LinkedIn: https://www.linkedin.com/in/geoffthatcher/ * Instagram: https://www.instagram.com/geoffthatcher/ * Twitter: @geoffthatcher

The CEO's Time Machine

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at:

https://tonywinyard.com/ee097-geoff-thatcher/ 

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Marc shows organizations how to create and deliver customer experiences that increase sales and inspire loyalty and works directly with business owners, management teams and front line staff through consulting and workshops, in-person and virtually. 

Some topics discussed in this episode:

• The experience you deliver is the most influential factor that separates you from your competitors. Services can be duplicated, products can be replicated, but the experience you deliver is your own.
• Why Marc disagrees with the commonly held view of overdelivering on customers expectations
• Why transactions should be easy, convenient and stress free for your customers and constantly replicated

A book that Marc recommends:

"Shoe Dog" - Phil Knight

Quotation:

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David is an International award winning professional speaker, trainer and workshop facilitator

In this episode we discuss why "smart" goals are setting you up for mediocrity... at best! And how to learn how you can set and achieve MASSIVE goals like the top achievers he interviewed did.

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She founded Cassia Partners, an independent advisory firm with expertise in early stage startups, pivots/turnarounds, and intrapreneurial corporate initiatives. Keziah's tailored approach incorporates elements of design thinking and behavioral science. 

In this episode we discuss:

• When she was mistaken for a life coach and why that was such a compliment Helping one of her clients exceed expectations in herself
• Clients thinking that their industry is special and different to everyone elses. "Clients often use the "it's different in [X industry]" to justify putting up with bad client and employee relationships"
• Her clients already have their own answers, they just don't realise it yet

Favourite Quotations: "Discovery consists of seeing what everybody has seen and thinking what nobody has thought." - Albert Von Szent-Gyorgy

"The more original a discovery, the more obvious it seems afterward." - Arthur Koestler

www.cassia-partners.com https://www.linkedin.com/in/keziahrobinson/ www.facebook.com/cassiapartners

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at:

https://tonywinyard.com/ee094-keziah-robinson/

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• When teams can create these four, they can thrive
• An email recently received from a client surpassed his own expectations
• "Team chemistry” - realised parallel with leadership - for an individual to get the most out of their talent
• Started a consultancy business - knew he had a story to tell, wanted to share the story
• Book - Business started in 2001 and decided to write a book the same year, ultimately was a journey, learnt a lot about the publishing world - over next 5 years got a literary agent who dropped him and then got another one and eventually 5 years later got a publisher and was eventually released in 2007
• Now speaks about - Leadership, team performance and company culture
• Helps teams develop their leadership skills and help their culture as a whole in which people can thrive
• The difference between for smaller more intimate groups and large auditoriums

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Having a good understanding of emotional intelligence gives far greater empathy which is one of the best ways of creating greater connection with others and also eliminating the isms such as sexism, racism, narcism, egoism.

Understanding and tuning into your emotions gives you the ability to understand, regulate and validate your emotions and gives you the freedom to express yourself authentically. 

• A story about Bianca who had special needs and the transformation that occurred within her
• How a lady named Helena Holrick (who was a guest on episode 21) far exceeded her expectations and moved her business forward
• Uncovering hidden beliefs
• The people most in need of learning EQ are often those least likely to seek it out
• Selfie School
• CBT 
• Falbromylgia 

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Nate gives some great tips on networking. On how to make the most of it and how to avoid the mistakes many people make when networking with others. We also discuss how networking has changed as more of it has moved onto the online space using Zoom and similar platforms.

His career includes work as purchasing agent/manager and project engineer—all within one of the country’s most competitive markets. Nate holds an M.B.A. in Business Administration from Pepperdine University and a B.S. in Construction Management from the University of Nebraska.  He has an inspirational podcast, All-In, where he presents authentic experiences from his own life along with thought-provoking, yet practical advice.

Links:

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Many businesses are set up by people who are great at what they do but they struggle to find new clients and earn what they are worth. What they lack is how to effectively market and promote their businesses.

In this episode we discuss some of these issues and others including:

• How businesses can attract enough good quality clients without struggling and wasting time and money.
• Coaches, consultants and speakers shouldn't have to struggle to grow a successful business.
• The reason why there is so much confusion about what marketing to do. It can be frustrating when you keep doing marketing but don't get the results that you want.
• How to spend less time and money trying out different marketing in order to attract the clients that you want.
• Seeing the difference in people when they realise that they can do marketing without getting confused or spending a fortune.
• How Toastmasters helped Chantal see the value in speaking

• AppleTreeuk.com/Blog/  (A blog full of useful advice)
• AppleTreeuk.com  (Lots of marketing resources)

Subscribe to Scribbles, Chantal's monthly email newsletter that is full of free marketing advice for coaches, consultants and speakers, at https://www.Appletreeuk.com/resources/scribbles/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee088-chantal-cornelius/ 

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He's worked in Public Relations for many years, is also a very creative person and has great ability to help his customers gain clarity on what they do and so is able to offer clients a unique set of skills.

Some topics discussed:

• People believe that to stand out they have to have something differentiating. That's not the case. It's also really difficult to achieve. What they need is to communicate differently to their market. That's what he helps them do.
• They are too focused on what they do, which means they end up looking like everyone else. They need to focus on who they serve and the problems they are expert at solving for them.
• The Challenger Sale

Favourite quote:

• "Instead of focusing on the competition, focus on the customer." Scott Cook, Co-Founder of Intuit, Director at eBay

• www.findyoursalessweetspot.com - Website for business owners who are looking to accelerate their growth
• https://findyoursalessweetspot.com/stories-that-sell - The landing page for his latest guide; How to Tell Stories that Sell. A must read for any business owner who wants to demonstrate the quality of their service in a way that will turn the heads of their target customer.

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• A client launching a new talks programme for schools - All about being prepared and being able to provide support to the whole event.
• Redesigning the Process to make life easier for clients to get the value they were promised.
• When a house is struck by lightning on a Saturday evening, and how he was treated by the utilities company. 

• Learning to see the value you add
• Exceeding expectations isn’t about going the extra mile, it’s going the extra inch
• William is never late!
• Learning to see things from your customers point of view is hard, but vital. 

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“That distraction creates debt and the debt creates stress and then you’re stressed and you have to buy more and this is the clever thing about marketeers is that they make you stressed by putting you into debt so you’re then more stressed so you need to buy more stuff and that’s how we’ve created our world"

• Finances - how much they really NEED to cover the bills and then how much more to enjoy life over the basics - about 80% fall in this camp
• Realise that thinking something else is the cause of their stress or need to change - when in fact it is a feeling of ‘lack of control’ over their life caused by a reliance purely on wages to support their family. IE if they don't work their family starves
• Thinking that they need to generate £10,000’s to be happy - where in fact knowing that you have £500- £2,500 more income a month because of different strategies can release so much pressure and help clients to shift to a whole new mindset much faster

1. Sit down with those most important to you and decide what really matters - now all the hustle and bustle has been stripped away - what do you value most. Continue the thinking so that you start to discuss how you would like to live and what will matter to you once the restrictions are lifted
2. Understand that all this government borrowing will need to be repaid somehow. While we would all like to think that a thriving economy and more employment could raise sufficient taxes - it does not stack up mathematically. That means that we will face years of increased taxes or austerity or both while the government repays what it has borrowed with interest. Our only hope is that globally all countries can agree to suspend interest and reduce debt by 50% to give them all time to heal and regrow … we will have to see.

Vicki's Favourite Quotes:

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He wasn't completely in the deep end though, as his mother-in-law had many years of training estate agents around the UK.

Together they've taken a very different approach to the business and it is ran in a much different way to most estate agents, with an emphasis on giving the customer a great experience.

www.ashdownjones.co. uk

Instagram: @PhilJonesFW

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There are a lot of topics covered including Sleep, Circadian Rhythms, Tracking, Behavioral Change, and Accountability.

• How can the time that we eat, move, adjust our thermostats, see the sun, see darkness, connect with others, etc. — impact our sleep & our health?
• What’s glymphatic drainage, how can sleep support it, and why do we care?
• Why are sleep deprivation rates at an all-time high, and what can we do about it?
• What are some of the newest sleep gadgets on the market and how to we sift through the noise between what works and what is just fancy marketing?
• What is your circadian rhythm & why is it important for your sleep, health, mood, and waistline?
• What is social jet lag and what can we do to prevent it?
• What is HRV and how does that data help us with sleep?

• How you do anything, is how you do anything
• What gets measured, gets managed

• The Circadian Code: Lose Weight, Supercharge Your Energy, and Transform Your Health from Morning to Midnight
• Change Your Schedule, Change Your Life: How to Harness the Power of Clock Genes to Lose Weight, Optimize Your Workout, and Finally Get a Good Night's Sleep

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Some subjects covered:

• How being treated awfully by a 2nd grade teacher helped her
• Workaholics
• Reaching goals
• Started a digital craft magazine which became a big success
• What is a Productivity Strategist?
• The Daily Achievers Academy - group membership programme
• Plans to launch her first course about life not just business called “Plan To Achieve"
• Help people articulate what they want their life to look like
• Helping clients with their resistance to change

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In this episode we learn a lot more about his wide array of talents and experiences.

Links:

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• PushButtonPodcasts.com | Helping you bring the joy back to podcasting.
• RichardMatthews.me
• The HERO Show on Apple Podcasts

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She says: "Growth is only hard when your business isn't built for it. So let's build something that is."

• Processes! - The client onboarding process. That's where the impressions are set.
• Results from having a weekend away from work where you do intensive work on a single project, but including time for warm cookies and a spa.

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee074-susan-boles/

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He founded his company Tape Your Time to help business build relationships and grow through video and story through "Story-Telling Videos" that contribute to the clients Value Chain, and also build Brand by telling their story.

Also the host of the Entrepreneurs Tribe Podcast featuring media celebrities, models, thought leaders, 6-9 figure revenue founders, hotel moguls, experts, global speakers etc.

In this episode we discuss:

• World’s First Oil Paintographer
• How Joel worked with a Croatian Wedding Photographer in Zagreb
• Life Coaching & Method Acting Teacher
• Frequently misunderstood issues by prospective customers including Video, Youtube - The true value of video for business (it’s not how long the video is, how many cameras you used on set etc.)
• Strategic versus tactical & operational decisions

His favourite quote is Bruce Lee:

Don't think, feel

And a book he often recommends is "Pre-suasion" by Robert Cialdini which was the follow up to the multimillion selling Persuasion

Links:

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In this episode we find out:

• How call centres have changed
• Why he prefers inbound call centres to those selling on cold calls
• The launch of his consulting firm
• How AI is affecting digital marketing
• Facebook advertising & AdWords
• How he helped a client get a 400% income gain with some SEO tweaks
• Creating culture based leadership programmes
• An amazing experience he had with his daughter at a restaurant

Links:

https://www.linkedin.com/in/adamsinkus

https://www.twitter.com/adamsinkus

use #AdamBomb on Twitter to find Adam

http://www.elevareagency.com

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee072-adam-sinkus/

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Purdeep provides a number of tips on how to increase profits and how he's helped his clients do that and also how he's helped them focus first on improving themselves, including their personal health which has in turn helped them perform at a higher level and led to success.

Topics discussed:

• Attitude to sleep
• Using neuroscience and psychology to coach clients
• The lessons Purdeep learnt from his time in Corporate America
• The thrill he gets when clients not only improve their profits and/or health, but when their relationships improve
• Getting people to admit they need help in the first place
• How a photographer exceeded his own expectations
• His biggest challenge when he became a coach
• How his mindset changed
• What he learnt from working on an orchard
• How by creating superfans it excelled his business

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Some of the topics discussed in this episode

• How Alan exceeded the expectations of a venue that was selling 16 weddings per month
• What happened to a DJ in Indiana whose GOBO melted
• Why being good at your craft isn’t enough, you need to be good at business
• How some wedding professionals hurt themselves in their sales appointments
• How is social media changing business
• The benefits of attending a mastermind programme

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• • Structuring engagements
  • Having a guarantee and open door policy
  • How he helped a client’s employee’s wife learn more about how to get into coaching
  • The use of transparency in client communications – General Contractor, Restaurant, Technology Services
  • An incredible experience with Uncruise, a small ship eco/adventure cruise line
  • The true cost of tolerating the wrong person on your team
  • How to hire the right coach

• Activators – A CEO’s Guide to Clearer Thinking and Getting Things Done

  ---

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  ]]>   His passion is to liberate human potential and addresses, coaches and advises business leaders across a wide range of industries on topics including leadership, mindset, behaviour change, human performance, accountability.   Mark is a Core Advisor to Gravitas Impact Premium Coaches, a mentor to coaches worldwide, and an active contributor to programs and content for their global ecosystem and works with companies to help them escape the "Growth Trap" so they can run and grow the business faster and more profitably, while expending less effort and less time.   Topics discussed in this episode:
  • • Structuring engagements
    • Having a guarantee and open door policy
    • How he helped a client’s employee’s wife learn more about how to get into coaching
    • The use of transparency in client communications – General Contractor, Restaurant, Technology Services
    • An incredible experience with Uncruise, a small ship eco/adventure cruise line
    • The true cost of tolerating the wrong person on your team
    • How to hire the right coach
  •  
  Books:
  • Activators – A CEO’s Guide to Clearer Thinking and Getting Things Done

    ---

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    ]]> Mike Tilberry Tue, 07 Jan 2020 12:00:00 GMT 37:38 be22c156-56b5-4f35-8623-880697524078 false https://shows.acast.com/happy-vs-flourishing/episodes/5f40096efc018406504448bf 5f40096efc018406504448bf 5f4009638a637a0252567fbf Iron Sharpens Iron full 1 68 This week we explore the world of fitness with Mike Tilberry who is Operations Director at "Iron Sharpens Iron" and they have a refreshingly different approach to their customers than the one most people receive at the gyms they are members of.

    Iron Sharpens Iron has various CrossFit gymnasiums around North and South Carolina with many new locations due to be opening soon. 

    if you've been hearing about CrossFit and wondered what it is, you'll be far better informed as Mike explains how they differ from a conventional gym and how they try to help their members reach the goals they set for themselves.

    Links:

    www.isielitetraning.com

    Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee068-mike-tilberry/

    ---

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    ]]> This week we explore the world of fitness with Mike Tilberry who is Operations Director at "Iron Sharpens Iron" and they have a refreshingly different approach to their customers than the one most people receive at the gyms they are members of.

    Iron Sharpens Iron has various CrossFit gymnasiums around North and South Carolina with many new locations due to be opening soon. 

    if you've been hearing about CrossFit and wondered what it is, you'll be far better informed as Mike explains how they differ from a conventional gym and how they try to help their members reach the goals they set for themselves.

    Links:

    www.isielitetraning.com

    Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee068-mike-tilberry/

    ---

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    ]]> Jessica Silverman Tue, 31 Dec 2019 12:13:13 GMT 39:05 27839c9d-1aa2-4f3e-a007-b1751e9eb084 false https://shows.acast.com/happy-vs-flourishing/episodes/5f40096efc018406504448c0 5f40096efc018406504448c0 5f4009638a637a0252567fbf Happiness in a material world full 1 67
  • How the core foundation of her teachings unleash a deep understanding of one's energy, emotionally, physically, and spiritually
  • From the place of energy insight, she can awaken this wisdom towards healing, enlightenment, and a deeper awareness of one's divine purpose
  • The types of problems that cause many startups to get stuck
  • Some of the biggest surprises her clients have had working with her
    Links: Freebie for listeners: bit.ly/myreasonforbeing    FB Community: bit.ly/mozenwarriors Instagram: instagram.com/mozen_wellness LinkedIn: https://www.linkedin.com/in/jessica-schiller-silverman-mba-b48602a/ Pinterest: https://www.pinterest.com/jschiller51281/   Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at: https://tonywinyard.com/ee067-jessica-silverman/

  ---

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  ]]>
• How the core foundation of her teachings unleash a deep understanding of one's energy, emotionally, physically, and spiritually
• From the place of energy insight, she can awaken this wisdom towards healing, enlightenment, and a deeper awareness of one's divine purpose
• The types of problems that cause many startups to get stuck
• Some of the biggest surprises her clients have had working with her

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Links:

The link to Estie's 5 Day Challenge is  estierand.com/freegift 

www.strandconsulting.net

LinkedIn: https://www.linkedin.com/in/estierand/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Please could I ask you a favour? Would you mind sharing this episode with one person you feel will get value from the content? Full shownotes including transcription available at:  https://tonywinyard.com/ee066-estie-rand/

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Judith gives a few stories to illustrate how helping to improve some of her clients communication delivered amazing and sometimes extremely unexpected results for them.

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• jeffpulvino.com  (Personal Website)
• boostmediagroup.com/  (Company Website)
• cosource.us/  (Company Website)

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Some of the topics discussed in this episode:

• Misti's background as an advertising exec working excessive hours
• How Maria Forleo helped her
• What students weren't being taught at a school for coaches
• Marketing and sales
• Mastermind groups
• Creativity
• Why exceeding her clients expectations makes work so much fun for her

Misti's favourite quote:

You've got to start with the customer experience and work back toward the technology - not the other way around.' - Steve Jobs 

Links:

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• Always putting the interests of the client first
• Rob's value system and what he asks the employees of Cogent to embrace
• Profitability / Small Business Success
• Team development
• Small Business Marketing
• Sound business practices for SMB’s

Links:

http://www.cogentanalytics.com

https://www.facebook.com/CogentAnalytics/

https://www.linkedin.com/company/cogent-analytics---llc/

https://twitter.com/Cogent_LLC

Exceeding Expectations links: Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Full shownotes including transcript at:

https://tonywinyard.com/ee062-rob-braiman/

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She loves helping people find their message and share it with others and she makes it easier for people to do so whether that be using the spoken word or the written word.

Some of the topics discussed:

• An advocate for people who have dealt with suicide
• Advocate for breast cancer
• Author and contributing author to 15 books
• Mentoring
• What people struggle with most when writing a book
• Why she loves the words: "Repurpose and leverage”
• “When you believe in yourself, wow the journey really takes off"
• By not sharing your message you’re being selfish!

Links:

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She has an Honorary Doctorate of Science and a top 10 global Internet of Things innovator she doesn’t just predict the future she engineers it using cutting edge web science research. In this episode, she talks about clarifying and demystifying the future for you and spotlighting the megatrends inspiring you to align your organisation to profit from the Internet of Things.

We explore many different areas in this episode including:

• Working as a strategic advisor to governments inc the UK, China
• Advising central banks and organisations such as Unicef
• How her company Flying Binary positively impacted over 90 countries
• Being involved in the project of building the internet of things - which changes our society and the way we live in the world
• Story of discussion with Sir Tim Berners-Lee creator of the internet
• Jacqui is a Smart City Tzar
• Gen Z and the hugely increasing influence they’re having on the economy - the first generation that has been immersed in the web, whereas the Millennials were ‘adaptives’
• AI, AR, VR, GR and how this will emerge in the next few years
• Robots run her office!
• Oculus 
• The future of the cybersecurity industry
• Global education
• The amount of Global cooperation that is happening may surprise you
• Working on the Wikileaks project
• Her talk at Davos earlier this year
• How a young boy she mentored became a millionaire by 11
• Do you realise how high a security risk your thermostat might be?
• The Empathy Economy
• Jacqui's equation, which is her formula for success she uses every day and why most people have at least one component missing
• World Economic Forum research;the foundation for her CyberSmart entrepreneurs success path. and underpins the Empathy Economy

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Mike has been an entrepreneur most of his career.  He has CFO and co-founded several companies with experience in all business stages and has the aim of helping businesses that have seen and lived the same experiences he had encountered.  He has been in the shoes of many small business owners out there and his end goal is to help them in one area that most business owners are not familiar with, accounting and taxes.

Some of the topics discussed in this episode:

• Helped a client save far more on their taxes than they thought possible
• Created videos to help clients through all aspects of the financials

• Tax savings are only for the rich
• Bookkeeping isn’t necessary
• All workers can be independent contractors
• If someones says they do “deduct this on taxes”, then I can
• Taxes are just about filing the forms

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• How clients grew their real estate businesses with the help of virtual assistants
• How Daniel began exploring the larger role of business process & systems outsourcing and key growth stages in real estate - which led to the development of the “7 Figure Business Roadmap” and the publication of his best-selling book, “Scaling Your Business With Virtual Professionals”
• How to create a 7 Figure Business, Double my Business & 7 Figure Roadmap.
• Hiring Virtual Assistants, Executive Assistant, Outsourcing, Virtual Teams.
• Onboarding a Virtual Assistant and making it work.
• The book “Scaling Your Business with Virtual Professionals”.
• Time Freedom for Entrepreneurs & Compound Leverage.
• How to Benefit from, Manage, Motivate: Virtual Professionals, Virtual Teams, geographically dispersed team, distributed team, or remote team.
• What is a blended model with a Virtual Assistant?
• What is “Time Freedom” and how can they buy you back time?
• What is a Virtual Professional & how can they help you scale your business?
• What is the principle of “Compound Leverage”?
• How does an Entrepreneur Scale a Business?

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Hosted on Acast. See acast.com/privacy for more information.

She is an expert in the currency of courtesy and delivered a TED talk on why it's important to make your clients (and staff) feel special and valued. She talks about how this can be done in a way that's so charming they will be made to feel like extended family and why good etiquette is valuable in business. She has a best-selling book on the topic and the Guinness World Record for largest English Cream Tea!

If we transfer the niceness and consideration shown at afternoon tea, that 'pause' on what else is going on, being in rapport, listening, passing, sharing, engaging - those are the very traits we want in colleagues and companies with whom we do business. Niceness isn't weakness. It just makes this world a better place.

and I forgot to mention in the episode that Jane has a special offer for listeners: 

Links:

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She has been a professional speaker and coach for the past 17 years spanning 4 continents in countries such as the U.S.A., Finland, The Netherlands, Argentina, Singapore, Malaysia, Hong Kong, Macau, mainland China, India, Brunei, Vietnam and The Philippines. Cynthia has appeared on the Discover Your Talent Show in the US and been a guest on many radio shows including Singapore Radio Program 938Live, Hong Kong Radio 3, and Malaysia Business Radio Station BFM on the subject of Voice.

Here are some links to videos mentioned on the show:

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Kevin Wilhelm is the CEO of a company called Sustainable Business Consulting. He is one of the world’s pre-eminent business consultants and teachers in the field of sustainability.

He has 20 years of experience working with hundreds of businesses ranging across thousands of different industries from Fortune 500 multinationals to medium size businesses. His company specialises in helping companies realise business value through the integration of sustainability into everything they do. His clients include Nordstrom, REI, Alaska Airlines, The North Face, Expeditors, Redbox, Drugstore.com, and Real Networks.

Some of the topics discussed in this weeks episode:

• Worked in professional soccer and baseball in the US
• They help companies find a win-win solution for themselves and the environment
• Businesses want to do right by the environment, SBC shows them how to save money and even make more money while taking care of the environment
• Helps companies manage waste in an economical way
• A lot of states and cities in the US work hard to hit the tough environmental targets they’ve set themselves regardless of the federal approach
• Many global corporations are taking far more action than people realise as investors are demanding this
• Lots of innovation by companies such as Walmart and Target and they push their suppliers to meet certain standards
• How the Port of Seattle set standards far higher than those set by the Paris accord and hit their targets which put pressure on large ports worldwide
• What can a bank do in terms of climate issues? Columbia bank made a proactive step to assist companies that needed financing (Green Loans) to implement environmental change
• The finance industry in the US is leading the charge
• How Kevin handles climate change deniers
• Blogpost - How to talk to the other side
• How he helped professional sports teams to be carbon neutral which led to other teams following suit
• How he Exceeding his own Expectations by writing his first book
• How electric cars are doing in the USA
• People put limitations on themselves
• How he created a graduate scheme programme in sustainability issues

He has taught 13 different business courses on sustainability, has lectured across the country hundreds of times, and is the author of three acclaimed books in this field including: - Return on Sustainability: How Business Can Increase Profitability & Address Climate Change in an Uncertain Economy - Making Sustainability Stick: The Blueprint for Successful Sustainability Implementation - Sustainable Jobs: The Complete Guide to Landing Your Dream Green Job.

Links:

Making Sustainability Stick: The Blueprint for Successful Implementation

Return on Sustainability: How Business Can Increase Profitability and Address Climate Change in an Uncertain Economy

Return on Sustainability: How Companies Can Increase Profitabilty & Address Climate Change in an Uncertain Economy

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•  He launched Gordon's MSFA program to solve all the problems and downsides of the MBA but retain all the upside. 
• Students aren't considered to be a cog in a machine; they get incredible one-on-one access to Alexander and personal help in the job search. 
• We hear how the students surprise and delight leads to incredible word-of-mouth advertising
• We hear about Alexander's management consulting days
• His unofficial motto was under-promise and over-deliver. He has always wanted to surprise and delight his clients

You can download a PDF created especially for the listeners of Exceeding Expectations called "How to become an exceptional Board Director Candidate" using this link

Links:

Hosted on Acast. See acast.com/privacy for more information.

Some of the topics discussed include:

• Replicating high altitude training without leaving your house!
• How you can lose weight by changing your breathing
• A method to retain cardiovascular fitness even when unable to train for a long period of time
• How to eradicate the use of inhalers for asthma sufferers
• Ways to improve times for triathletes
• How Gray has helped students achieve far more than they expected

ADVENTURES IN MOVEMENT Master Instructor and Director ChiRunning UK & Ireland Buteyko Practitioner Oxygen Advantage Instructor

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Some of the topics discussed in this episode:

• The rewarding feeling when a child gets a concept a teacher is explaining
• What's the hardest part of school from the childs point of view?
•  Helping kids see the connection between what they're doing in school and how they'll use that when they leave school
• How teachers can help give kids a better school experience
• The difference it makes to schoolchildren when they know their teachers care about them
• The importance of compassion from teachers
• How to help kids that are being bullied
• Helping kids whose parents are divorcing
• The downsides of social media for schools
• How technology has changed the classroom
• How world history relates to athletes
• An example of how the exam process helped a former student get a job
• How Joel's teaching experience helped his public speaking
• Changing the energy in the classroom to keep the kids engaged
• How playing soccer/football teaches kids life lessons
• When coaching kids in soccer it's not about the trophies
• Why adopting the mindset to exceed expectations helps you be a better person

Links:

www.reallifeleading.com

https://www.facebook.com/joel.w.hawbaker

https://twitter.com/RealLifeLeading

https://www.linkedin.com/in/joel-hawbaker-9421a077/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes including transcription available at: https://tonywinyard.com/ee051-joel-hawbaker/

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Shauna helps early-stage startups scale with effective strategies, creative solutions, and unparalleled integrity by making the most of small budgets for maximum impact.

Topics discussed include:

• The future of digital marketing
• The gig economy and freelancing
• Marketing strategy
• Working for yourself

Links:

http://www.shaunaarmitage.com/

https://www.instagram.com/shauna.armitage/

https://www.linkedin.com/in/shauna-armitage-72092634/

https://www.youtube.com/channel/UCQjp8PowPjnmJ5aVu1X8YLg

https://www.facebook.com/iammakingmoxie

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

 Full shownotes including transcript at:

 https://tonywinyard.com/ee050-shauna-armitage/

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He is known as The Referral Coach and has helped businesses of all sizes to create more engaged clients and then leverage that engagement into referrals and introductions and communicate more relevant and compelling value.

In this episode we also learn how Bill built and sold two publishing companies, wrote 3 books and another on the way and how he evolved his business and how he helps his clients exceed their expectations. As well as a coach and an author he has been a top speaker in many countries around the world for many years.

Links:

multiplyyourprices.com

www.ReferralCoach.com

www.ReferralCoach.com/blog

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes at:

https://tonywinyard.com/ee049-bill-cates/

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In this episode, he gives tips on how best to use SEO, Facebook ads and other marketing issues most business people face.

He tells us a number of stories of where he and others have gone out of their way to give customers an enjoyable experience that was beyond what they expected.

Bill says:

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He co-founded two companies, Phoneblogger and Videosocials and in this episode, we hear how they came about and how they can make the process of creating written blog posts and video blogs far easier.

Links:

Hosted on Acast. See acast.com/privacy for more information.

Some of the topics discussed include:

• The father and son Monica met in Peru while travelling and how she saved them from a catastrophe.
• The clients who went to visit Egypt and then invited the guide to visit them in the USA, he did.
• How making a “Pack for a Purpose” community helped her clients forge relationships with the people of the country and in turn strengthened their relationships with the clients.
• Sending clients a cake in the country for a birthday and to celebrate an accomplishment like the Inca Trail and their reactions
• How getting to know what they love, and making that happen exceeds expectations.
• How putting their needs first can earn you a client for life

Hosted on Acast. See acast.com/privacy for more information.

• The aim of their coaches is to help the client reach their goal asap
• Her coaches work on a social contract rather than a business contract
• How coaching differs around the world
• The skills that a good coach requires
• How a coach can offer something different to their clients
• Why a coach should be a role model to their clients
• Why a good coach should have a coach themselves
• What makes a good client!
• Why companies should have a coaching division
• How to move people to action

Kim also offers listeners a free 1-hour coaching consultation with a member of The Frame of Mind coaching team which will bring you a level of awareness you’ve never had before and open up your eyes to things you’re not currently seeing. You can sign up at https://www.frameofmindcoaching.com/complimentary-coaching-call/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Full shownotes at:

https://tonywinyard.com/ee044-kim-ades/

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• Curing phobias, addictions and other issues using a variety of treatment therapies that best suit the patient. 
• The difference between hypnotism and hypnotherapy
• The importance of nutrition in his approach

Jason also makes a special offer to the listeners of the show.

For more information on Jason go to:

www.thefamilyroomsfl.com

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes at: 

https://tonywinyard.com/ee043-jason-wasser/

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Eve Dawes toured internationally as a professional dancer before becoming Mrs. Nevada United States 2017, a fitness professional, and founder of Fitness by Eve and Dawes Custom Cosmetics. Her business has excelled since customising her services and products to her customers requirements.

She grew up in Chelmsford, Essex in the UK and embarked on a career as a professional dancer which took her to the USA where she decided to relocate.

Some of the items discussed include:

• Healthy eating
• How the book The E-Myth Revisited helped her set up her business
• Competing in the Mrs United States contest
• Creating customer products for cosmetics clients
• Her favourite quotation
• Why she finds podcast so valuable
• Starting up her own podcast

Eve was heavily influenced by the class business book The E-Myth

Links:

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Full shownotes at:

https://tonywinyard.com/ee042-eve-dawes/

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She is the Course Director for The Chartered Institute of Marketing and delivers a sales programme for MBA’s students at Said Business School, part of Oxford University

In this episode, she discusses:

• How she helps clients and her passion for what she does
• The benefits she gets from a mastermind group that meets in Paris monthly
• We discuss mastermind groups in general
• The battlefield to the boardroom
• and why she is a life long learner

Dylis specialises in:

• Increasing Sales Revenue
• Ramping up lead generation
• Converting prospects into clients
• Accessing Decision Makers,
• Increasing Average Sale Value,
• Shortening Sales Cycles,
• Increasing Lifetime Value of existing customers.
• Increasing referral business

Links:

www.dylisguyan.com

Facebook Group -  https://www.facebook.com/groups/InspiredSelling/

On Dylis' website, you can get in touch with her to arrange a 30 minute complimentary “Profit Boosting Strategy Session” 

You can also download '21 Surefire Ways to Find Your Ideal Client' from the site.

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Full shownotes at:

 https://tonywinyard.com/dylis-guyan-ee041/

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• We discuss mentalism
• How Harry Potter changed the world of professional magicians
• How magic is perceived in different countries 
• Reverse engineering high-performance athletes 
• Podcast marketing and why it's a magic door

Websites: https://jennifersroyal.com/

https://www.linkedin.com/in/jennifer-s-royal-672428169/ https://goldmine-podcasting.com/ https://www.linkedin.com/in/jennifer-s-royal-672428169/

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http://adrianshepherd.com

https://www.Facebook/adrianshepherdjapan

https://www.linkedin.com/company/isucceedbook/about/

Exceeding Expectations links: Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Full shownotes at:

https://tonywinyard.com/?p=5548&preview=true

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She is a sought after speaker, trainer and media contributor. This episode explores good PR, communication, connecting people and some secrets to better networking as well as some great examples of fantastic customer service from around the world.

• suzieparkus.com  (Company Website)
• twitter.com/SuzieParkus  (Twitter)
• facebook.com/meetyourmatch.club  (Facebook Fan Page)

Twitter

• SuzieParkus

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Full show notes at: 

https://tonywinyard.com/ee037-suzie-parkus

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Naresh Vissa is a digital marketing expert based in Tampa Florida, author of numerous books including Trumpbook in which he analyses the way Donald Trump and his team used online marketing so successfully in the last election.

He is the Founder & CEO of Krish Media & Marketing – a full service online and digital media and marketing consultancy and agency. He has worked with CNN Radio, J.P. Morgan Chase, EverBank, The Institute for Energy Research, Houston Rockets, Houston Astros, the American Junior Golf Association, Agora Financial, Agora Publishing, Stansberry Research and TradeStops. He is the #1 bestselling author of FIFTY SHADES OF MARKETING: Whip Your Business into Shape & Dominate Your Competition, PODCASTNOMICS: The Book of Podcasting... To Make You Millions, THE NEW PR: 21st Century Public Relations Strategies & Resources... To Reach Millions, TRUMPBOOK: How Digital Liberals Silenced a Nation into Making America Hate Again, and the new book FROM NOBODY TO BESTSELLING AUTHOR! How To Write, Publish & Market Your Book. He has been featured on USA Today, Yahoo!, Bloomberg, MSNBC, Huffington Post, Businessweek, MSN Money, Business Insider, India Today, Hindustan Times and other domestic and international media outlets.

If you'd like a free copy of one of his books or an audiobook version, subscribe to his list and mention that you heard this show.

Note: some of the resources above are affiliate links, meaning I get paid a commission (at no extra cost to you) if you use that link to make a purchase. This all helps fund the show costs.

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In this episode she talks about book-writing, blogging, charging what you are worth, making the transition from a 9 to 5 corporate job to running your own business, mentoring freelancers and much more.

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The advice of Seth Godin from his book "The Purple Cow" has stayed with Scott for a long time about aiming to be remarkable and his view is that if he and his staff can be the best they can be then that will result in them being the best restaurant.

Scott works hard on delivering a great service to his customers and it often results in fantastic reviews, such as this recent one:

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He's been a Guest Blogger and Social Influencer for Oracle, SAP, SAGE, Equinix, Cloudtech. Maximiser. Miller Heiman.

He and his company Natterbox have developed an amazing integration with the Salesforce system to deliver a far better customer experience for the customers of their customers, that will lead to far less frustration than customers usually suffer when dealing with customer service calls and being transferred from operative to operative and each time starting again with describing the issues they're facing. The system that Ian describes is far different to that.

He talks about not just going the extra mile, but by aiming for an extra five miles, and that it doesn't take five times the effort. He believes that by 2020 it will no longer be about price it will all be about customer experience.

One of Ian's favourite quotes: "Behind all smart devices and other technology is the need to get closer to the customer" Marc Benioff, co-founder – Salesforce

Links:

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Bryan tells some great stories in this episode and gives some real pearls of wisdom on how you can improve the experience your customers receive.

Dr. Bryan K. Williams is the creator of the acclaimed BW Leadership Academy, the STRONG Leader Institute, the BW Speaker School and the author of four books: Engaging Service, Work Like You Own It, How to Serve a VIP, and Lift Me Higher.

His passions are world-class customer service and strong leadership. Bryan has facilitated workshops and delivered keynotes all over the world for various companies. He speaks on a variety of topics related to service excellence, leadership effectiveness, employee engagement, and organisational improvement.

As a consultant, Bryan works closely with companies to design, develop, and implement sustainable service strategies. His company's online store includes a growing collection of customer service products that are well-suited for your training library.

BWEnterprise.net BWLeadershipAcademy.com StrongLeaderInstitute.com

Specialties: Service Excellence: Training, Consulting, Auditing, Business Organisational Design and Culture: Baldrige Coaching

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

Note: some of the resources above are affiliate links, meaning I get paid a commission (at no extra cost to you) if you use that link to make a purchase. This all helps fund the show costs.

Full show notes:

https://tonywinyard.com/ee031-bryan-williams/

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This episode explores the world of health and wellness, including areas such as Functional Medicine, Occupational Therapy and entrepreneurship.

Brandon wrote a book called "The Practice Survival Guide" and also has an online course with the same name which helps people setup successful practices. he also has a podcast with the same name.

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/ Note: some of the resources above are affiliate links, meaning I get paid a commission (at no extra cost to you) if you use that link to make a purchase. This all helps fund the show costs.

Full show notes at:

https://tonywinyard.com/ee030-dr-brandon-seigel/

Hosted on Acast. See acast.com/privacy for more information.

Topics covered this week

• "Good service gets people talking about you, great service gets people shouting about you
• How Jimi Hendrix effected James business
• Why we shouldn't use "Satisfaction surveys"
• How Exceeding Expectations can be like teaching a dog to sit
• Why is working as a waiter in the UK is not seen as a career like it is in France
• Why 10 year old girls love the shop Lush

♦ Professional Speaker ♦ jamesnathan.com/keynote-speaker/

♦ Business Development and Sales Training and Business Coaching ♦ www.jamesnathan.com

♦ Recruitment Training ♦ www.recruitingtowin.com

• Referral Revolution™
• Super Soft Selling™
• Client Relationship Excellence
• Introduction to Great Management
• Truly Effective Networking
• Advanced Business Development and Strategy
• Pitching and Presentation skills

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Marion brings a unique blend of skills, strengths and insights to her many roles and responsibilities within the industry.

This unique perspective, combined with her passion for mentoring and creating opportunities for others in her industry to thrive, led to her launching a virtual summit for Women In Surveying in 2018. She also delivers training on well-being and confidence for Lionheart, the charity for RICS professionals.

Marion is also Managing Director of BlueBox Partners, a firm of chartered surveyors in the business of providing support, training and resources most relevant to residential surveyors and valuers, whatever stage of their career.

With 20 years’ experience in the residential property sector, and having qualified as a chartered surveyor in 2004, she understands the challenges those in her profession face.

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John Ruhlin is the world’s leading authority in maximising customer loyalty through radical generosity. He is the founder and author of Giftology and has been featured in Fox News, Forbes, Fast Company, Inc and New York Times and appeared on podcasts such as Pat Flynn, Lewis Howes and The Art of Charm. While becoming the #1 performer out of 1.5 million sales reps for one of the world’s most recognisable brands, John developed a system of using generosity to gain access to elite clients and generate thousands of referrals. He and his firm now help automate this process for individuals and organisations like UBS, Raymond James, DR Horton, Keller Williams, the Chicago Cubs, and Caesar’s Palace. John and the Giftology team can help any individual turn their clients into their own personal sales force to drive exponential growth.

• How John won business with The Chicago Cubs by sending them gifts for 6 1/2 years. They eventually reached out to him and led to an amazing story and results for the team, their business and fans
• Why gifting is the long game
• The book changed his current relationships as people were really wowed by the contents
• He is best friends with Hal Elrond, author of "The Miracle Morning", who was one of the people who helped motivate John to get the book done
• The 5 year launch for the book that involved doing something book related every week for those 5 years
• Good gifting leads to active loyalty, which is far better than passive loyalty, but most people don’t even realise they have a loyalty problem
• Giftology leads to reciprocity. Helps you show your appreciation for business and personal relationships
• He grew up a farm boy one of 6 kids in Ohio and originally wanted to be a doctor. Got a job selling knives for Cutco pocket knives which changed his life.
• How a girlfriends dad taught him the power of taking care of the inner circle
• Many gifts lead to the wrong results, bad ROI and low costs per impression: John explains what costs per impression means and the importance of it to you getting future business John has gifts he gave 15 years ago that are still giving active loyalty to him and gaining him new business all these years later because of high costs per impression
• “In business most people do gifting because they’re having an event or its Xmas and they want to check the box and to me thats a waste of money. You’re not gonna get any ROI out of that and it’s a waste of money.”
• Great advice for speakers and Thought Leaders
• 80% of budget to take care of 20% of relationships  - for most people 80% of revenue comes from 20% of clients
• Its not about how much you spend, its about how much value will it give to the people that receive it
• What gifts should you giveaway at trade shows? Listen to Johns insightful and maybe surprising answer
• Why women are so much better at giving gifts than men

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Exceeding Expectations links:

www.ExceedingExpectations.me

Facebook Group

Twitter

LinkedIn

YouTube

How to leave a podcast review:

https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

 For more info on the workshops run by Tony Winyard go to: 

https://tonywinyard.com/workshop

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VenturX was inspired by her experience in Silicon Valley, in 2016. Moving there based on a friend's invite without a VISA, a job that would sign a VISA and a permanent place to live in order to learn more about tech and startups was certainly a risky but worthwhile venture.

Exceeding Expectations links:

www.ExceedingExpectations.me

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https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Full details at:

https://tonywinyard.com/ee023-michelle-mills-porter/

Exceeding Expectations links:

www.ExceedingExpectations.me

Facebook Group

Twitter

LinkedIn

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How to leave a podcast review:

https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Exceeding Expectations links:

www.ExceedingExpectations.me

Facebook Group

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How to leave a podcast review:

https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Full details at:

https://tonywinyard.com/ee021-kelly-tyler-helena-holrick/

Exceeding Expectations links:

Exceeding Expectations website

Facebook Group

Twitter

LinkedIn

YouTube

How to leave a podcast review:

https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Full details at:

https://tonywinyard.com/ee020-episode-20-tom-ross/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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Get full show notes and links at

 https://ExceedingExpectations.me/ee018-kirk-bowman/

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• How a celebrant can deliver a far more personalized service for the couple at a wedding
• Can deliver ceremonies virtually anywhere such as on the beach, in a garden or your favourite  restaurant.
• Celebrating someone’s life is the direction that Jane aims for at a funeral and is a trend that most people far prefer.

Her love for the work she does shines through in what she says and she has won awards for the valuable work she has now done for many years.

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Gerry is known as The Customer Lifeguard. His mission is to save the world from bad customer service and if you have been to many high street stores recently you'll realise just how much work he has on his hands!

He helps breathe life into customer service operations and customer experience strategy and ensures their strategy, people and technology are all aligned to provide positive outcomes for their customers and colleagues.

Gerry has provided organisational leadership on people development, business transformation, customer engagement and technology enablement for huge companies in the UK, Canada, and EMEA. Including the likes of National Express, South Yorkshire Passenger Transport Executive, The Royal Albert Hall, O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.

In this episode we discuss:

• Good and bad customer experience and talk about some of the airlines and telephone companies as examples.
• Gerry gives great suggestions on how companies can go implement better systems to improve the experience their customers receive.
• How AI will impact customer service.
• Customer service in the US, Canada and UK

www.customerlifeguard.com

Full details at:

https://tonywinyard.com/ee016-gerry-brown/

How to leave a review for the podcast

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Including:

• Spoken in more than 10 countries in 2018, including speaking in Spanish
• Giving a personalised gift from Etsy after each wedding How listening to customers helped him realise he needed to create audiobooks
• What do you need 4 Bourbon tasting experience?
• Bryanna's attitude at McDonalds and why they need more like her
• London scones
• How Alan's book "Your attitude for success" had reviews which included people stating “it changed my life”
• The difference between a Liam Helmsworth donut and a Chris Helmsworth donut
• Alan's website reviews to help your site perform better

https://alanberg.com/

Full details at:

https://tonywinyard.com/ee015-alan-berg/

Exceeding Expectations Links:

Website Facebook Group Twitter LinkedIn YouTube

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https://tonywinyard.com/ee014-john-dijulius/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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"The world’s most inspirational marketing and customer service keynote speaker".

Jay shows you how to use technology as an unfair marketing and customer service advantage. Audiences will rethink their approach to marketing and customer service, helping them gain more customers and keep those they’ve already earned.

His recent book Talk Triggers is the perfect book for this podcast because essentially it is all about exceeding your customers expectations and is well worth asking Santa to deliver you a copy.

Website: https://www.jaybaer.com/

Some bonuses on Talk Triggers:

https://docs.google.com/document/d/1L4VxLSGWm43suvTU9BeDU-faiAhSQRLwVTCHIFud_Z4/edit 

JAY BAER, CPAE

• Founder, Convince & Convert
• Hall of Fame Keynote Speaker & Emcee
• Best-selling author of 6 books 

Blog | Podcast | LinkedIn | Twitter 

Full details at:

https://tonywinyard.com/ee0013-jay-baer-talk-triggers/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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If you would like a PDF copy of Nicholas Webb's new book "Breakers" follow this link to The Exceeding Expectations site for more details

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• Her background is as a recruiter, from which she learnt many lessons 
• How to offer value in a service not known for that
• How she delivered a better service to both the candidates and the employer
• Training people and companies
• Playing the long game often led to increased dividends in the long run
• How can you win a prospects business without telling them all that you do so you are able to over deliver?

Here is a link to her recent Ted-X Talk

Ted-X Talk

Full details at:

https://tonywinyard.com/ee011-jackie-handy-laughter-and-fun-are-fundamental-to-the-journey-of-fulfilment/

Do check out the podcast named Hot Butter Business at Hot Butter Business podcast

PS. Apologies for some of the background noise heard in this weeks episode which were due to some technical issues.

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Joe is a Principal in the consulting group, The Disruption Lab, and has served as Executive In Residence at Belmont University’s Center For Entrepreneurship.

Joe is the author of Becoming A Category of One: How Extraordinary Companies Transcend Commodity And Defy Comparison, which received rave reviews from The New York Times, Retailing Today, Publishers Weekly and many others.

Joe’s other books include Be The Best At What Matters Most, Indispensable, Work Like You're Showing Off, Magnetic: The Art Of Attracting Business, Keep It Simple, and his newest book, The Leadership Mindset.

Show notes at: https://tonywinyard.com/ee010-joe-calloway-becoming-a-category-of-one/

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Greg Sadler is President and co-Founder of ReasonIO over in Milwaukee in the USA. He does a lot of content production, public speaking, philosophical counselling and the editor of "Stoicism Today" to mention just a few of things he does.

Current Work

• President, ReasonIO – public speaking, philosophical counseling/coaching, tutorials, online classes, consulting
• Editor, Stoicism Today and team member of the Modern Stoicism organization
• Adjunct Lecturer in Philosophy, Marist College
• Content producer in my main YouTube channel – over 1,100 videos on thinkers, texts, and topics in philosophy – supported by crowdfunding through Patreon

Websites:

• ReasonIO - https://reasonio.wordpress.com/ – my business
• Main YouTube channel – https://www.youtube.com/user/gbisadler
• Facebook author page – https://www.facebook.com/drgbsadler
• Twitter profile – https://twitter.com/philosopher70
• Patreon site – https://www.patreon.com/sadler

Past Work and Accomplishments of Interest:

• Taught Philosophy, Religious Studies, and Critical Thinking courses for 20 years, at Marquette University, Marist College, Fayetteville State University, Southeastern Illinois University. Includes some teaching in maximum and medium security prisons
• Public speaker – has given over 100 invited lectures and workshops at venues including universities and colleges, conventions, business organizations, companies, libraries, churches...
• Philosophical counseling, tutorial, and consulting work – clients include corporate executives and leaders, CEOs of smaller and start-up companies, psychotherapists, psychologists, medical professionals, professors, lifelong learners, and students
• Author of one book, dozens of academic articles, book chapters, and encyclopedia entries, many popular online writings
• Videos in main YouTube channel have been viewed over 4 million times, for over 42 million minutes (or 80 years) of time

Educational Background:

• A. in Philosophy and Mathematics from Lakeland University (1994)
• A. and Ph.D. from Southern Illinois University Carbondale (1997, 2002)
• Faculty Fellowship, Erasmus Institute, Notre Dame University (2005)
• Charles Chesnutt Library Fellowship (2009-2010)
• Philosophical Counseling Training and Certification, American Philosophical Practitioners Association (2013)
• Visiting Scholar, European Graduate School, Saas-Fee Campus, Switzerland (2014)
• Summer Research Residency, Institute for Saint Anselm Studies (2015)

Other Items of Note

• Grew up in Wales, Delafield, and Waukesha, WI in the 1970s and 1980s
• Married to Andi Sciacca, who he met in high school. Has two children
• Used to play bass guitar but passed it down to his daughter. Plays banjo.
• Reads classic Greek, Latin, German, and French and translates French and Latin works
• Was a combat engineer in the US Army

https://tonywinyard.com/ee004-greg-sadler/

Exceeding Expectations links: www.ExceedingExpectations.me Facebook Group Twitter LinkedIn YouTube How to leave a podcast review: https://tonywinyard.com/how-to-leave-a-review-for-the-podcast/

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This is the introductory episode with your host, Tony Winyard

Full details at:

https://tonywinyard.com/exceeding-expectations-first-episode/

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