Dr. Deep J. Shah, M.D., M.Sc. is a board-certified primary care physician and executive at Gwinnett Clinic, a pioneering primary care and multi-specialty medical practice in metro Atlanta. Gwinnett Clinic has been a market leader in COVID-19 testing, treatment, and vaccination. Dr. Shah was recently tapped to serve on a COVID-19 task force by U.S. 

In this episode, we talk about:

- UK experience of using Primary care is working well - US could learn from this!

- Having the right people do the right work makes a big difference - here its physicians and clinical staff from primary care delivering vaccinations who can provide wider healthcare at the same time.

- Build in agility to your plans - with changes in supply (vaccine) and staff you need to be able to respond - Meet your customers/patients where they are. Instead of building something new, take your service and teams out to communities.

- Don’t re-invent the wheel. If there is already infrastructure and teams in place - look at how to add to those - build in flexibility (or a dynamic workforce) where a workforce already exists.

Learn more about the content discussed in this episode:

• Connect with Dr. Berkey via LinkedIn here.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we will be talking about:

- UK experience of using Primary care is working well - US could learn from this!

- Having the right people do the right work makes a big difference - here its physicians and clinical staff from primary care delivering vaccinations who can provide wider healthcare at the same time.

- Build in agility to your plans - with changes in supply (vaccine) and staff you need to be able to respond - Meet your customers/patients where they are. Instead of building something new, take your service and teams out to communities.

- Don’t re-invent the wheel. If there is already infrastructure and teams in place - look at how to add to those - build in flexibility (or a dynamic workforce) where a workforce already exists.

Hosted on Acast. See acast.com/privacy for more information.

Dr. Berkley has been a Partner and GP at The Orchard Medical Centre since 1995. He went to Medical School and Post Graduate Training in Sheffield and qualified in 1991. He has also gained experience from working abroad in India and New Zealand. Since 2019 he has been Clinical Director of Network 4 Primary Care Network representing over 68,000 patients in a

group of 4 practices in Bristol and South Glos.

In this episode, Dr. Berkley and I talk about:

·        Plan for the long term even if something appears to be a short term ‘urgent’ response (turns out the vaccine rollout won’t be short term but it may have looked like that at the start) - short term goodwill won’t build long term sustainability

·        Build something ‘outside’ of business as usual with additional staff that can support existing staff to form a flexible pool you can use ongoing - this will prevent burnout of your current staff who may be able to help short term but in the long term that isn’t sustainable.

·        Think ‘flexible’ from the outset - find volunteers and hire part time staff who can complete shorter, more manageable shifts instead of hiring full time.

·        Where possible manage supply… use stock effectively, keep shifts short and manageable and from a big enough pool of workers so you can keep the ‘factory’ open every day.

·        Look at what new opportunities this brings - while the initial effort may have been significant and hard (financial figuring out, legal landscape to navigate, IT to set up) now it’s done, look ahead to where this new collaboration across teams can help everyone. Fuelled by urgency, look at the long-term benefits too.

Learn more about the content discussed in this episode:

·        Connect with Dr. Berkey via LinkedIn here.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we will be talking about:

• Plan for the long term even if something appears to be a short term ‘urgent’ response (turns out the vaccine rollout won’t be short term but it may have looked like that at the start) - short term goodwill won’t build long term sustainability
• Build something ‘outside’ of business as usual with additional staff that can support existing staff to form a flexible pool you can use ongoing - this will prevent burnout of your current staff who may be able to help short term but in the long term that isn’t sustainable.
• Think ‘flexible’ from the outset - find volunteers and hire part time staff who can complete shorter, more manageable shifts instead of hiring full time.
• Where possible manage supply… use stock effectively, keep shifts short and manageable and from a big enough pool of workers so you can keep the ‘factory’ open every day.
• Look at what new opportunities this brings - while the initial effort may have been significant and hard (financial figuring out, legal landscape to navigate, IT to set up) now it’s done, look ahead to where this new collaboration across teams can help everyone. Fueled by urgency, look at the long term benefits too.

Let's make shifts happen!

Hosted on Acast. See acast.com/privacy for more information.

Lord Wei is a commentator on The Future of Work, a partner of the Shaftesbury Partnership, a professional services firm focused on launching and serving high impact social initiatives for public, private, and philanthropic clients.

He is a former international strategy consultant and executive with venture capital experience who has co-founded a succession of successful businesses and non-profits, including Teach First.

In this episode ‘Workforce on the Move’, we will be talking about the following:

• Multi skilling your workforce is a smart move to be more efficient
• Ask your own work force to innovate the future of work for your organisation
• Even when fire-fighting have an eye on solving future problems too

Let’s make shifts happen!

Learn more about the content discussed in this episode:

• Connect with Lord Wei through his LinkedIn here.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we will be talking about:

• Multi skilling your workforce is a smart move to be more efficient
• Ask your own work force to innovate the future of work for your organisation
• Even when fire-fighting have an eye on solving future problems too

Let's make shifts happen!

Hosted on Acast. See acast.com/privacy for more information.

Dominic is an experienced senior NHS leader with a track record of success in delivery results and building diverse, strong and highly motivated teams. He has significant national and local experience of successfully delivering on major, novel, high impact and sometimes contentious projects in partnership with key stakeholders, often in challenging environments such as organisations in turnaround situations. Most recently he has led the NHS’s temporary staffing programme which has reduced agency cost by £1.2bn (a third) in 3 years.

In this episode ‘Banking on the NHS’, we will be talking about the following:

• Working with temp agencies and not against them helped to build a better bank of staff
• Pay wasn’t the biggest driver to wanting to work via an agency - there were other factors that made more of a difference, which helped shape an improved bank offer
• Responding to demand for better, more ‘empowered’ flexible working is a trend that’s not going away

Let’s make shifts happen!

Learn more about the content discussed in this episode:

• Get the latest with NHS by visiting their website here.
• Connect with Dominic Raymont through his LinkedIn here.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we will be talking about:

• Working with temp agencies and not against them helped to build a better bank of staff
• Pay wasn’t the biggest driver to wanting to work via an agency - there were other factors that made more of a difference, which helped shape an improved bank offer
• Responding to demand for better, more ‘empowered’ flexible working is a trend that’s not going away

Let's make shifts happen!

Hosted on Acast. See acast.com/privacy for more information.

Workforce optimisation expert and former McKinsey Management Consultant, Scott Erwin, is the Founder and CEO of the flexible workforce platform HireHand. The SaaS company helps people-powered businesses build the ideal internal bank of flexible staff by using intelligent matching to fill dropped shifts.

In this episode ‘Our Philosophy of Shifts Working’, we talked about the following:

·        Static staffing isn’t broken, but dynamic staffing is more likely to be what you need – and there’s a simple calculation to work that out.

·        There’s an important role for temp agencies but it’s more important to build your own bank of staff.

·        If you’re not planning for the unexpected, expect a lot of panic planning.

Let’s make shifts happen!

Learn more about the content discussed in this episode:

-         Visit HireHand website here.

-         Connect with Scott Erwin through his LinkedIn here.

Hosted on Acast. See acast.com/privacy for more information.

In this episode, we will be talking about:

• Static staffing isn’t broken, but dynamic staffing is more likely to be what you need – and there’s a simple calculation to work that out.
• There’s an important role for temp agencies but it’s more important to build your own bank of staff.
• If you’re not planning for the unexpected, expect a lot of panic planning.

Let's make shifts happen!

Hosted on Acast. See acast.com/privacy for more information.

And that’s when Shifts Happen – happened. Our aim is to pull out what’s working and bring you real examples and case studies along with ideas to get you thinking about how to make shifts happen in your own business and organization.

This podcast focuses on how to build your own bank and staff, how to switch from static staffing and move to a dynamic staffing model, how to handle increased demand for flexible working with growing great teams, how to manage changes to everything that impacts your workforce, the economy environment demand, how to handle the future of work and what to expect when the unexpected hits you.

We look forward to being in your ears and making shifts happen.

Hosted on Acast. See acast.com/privacy for more information.