How to Wow

Are you leaving your clients high & dry at the peak moment?

Thu, 28 Nov 2024 09:30:33 GMT

Do you put all your effort into getting your clients over the line but feel like you're running about like a headless chicken getting them up and running post sale?

What post sale impression are you giving your clients? How are you making them FEEL?

This week Nic is talking about your client onboarding. This is the easiest part of the customer journey to WOW your clients and start your relationship off on the right path. However, this is the easiest part you can really disappoint your clients.

We would love to know what you think about this episode and any suggestions you would like to hear about on future episodes, so email Nic at hello@nicwelsh.co.uk

You can also follow Nic on:

Instagram - https://www.instagram.com/the_customer_experience_pro

LinkedIn - https://uk.linkedin.com/in/nic-welsh-4552131a3

Hosted on Acast. See acast.com/privacy for more information.

How to use awards to the maximum!

Fri, 22 Nov 2024 10:41:02 GMT

Do you feel the ick when self-nominating your business for awards or go blank when faced with the questions?

This week's special guest is Emma Hewitt. Emma is a Business Awards Adviser helping small business owners to build awards strategies. She helps boost confidence and visibility and business opportunities through awards. She supports clients with finding awards, writing entries, repurposing content and promoting their achievements.

Nic will be talking to Emma about what to look for when entering awards, building an awards strategy across the year (yes a strategy for awards!!) and Emma's top tips for making the most out of being nominated. Spoiler alert its not all about winning!

You can follow Emma at:

Linkedin: linkedin.com/in/emma-hewitt-awards/

Facebook & Instagram: @emmahewittawards

Website: http://welcome.emmahewitt.co.uk/home

Hosted on Acast. See acast.com/privacy for more information.

The Everybody Matters Series Round Up

Thu, 14 Nov 2024 09:53:08 GMT

Nic is rounding up the special Everybody Matters series and what she has learned from our amazing guests over the last 6 weeks. It is so important for you to become a proactively inclusive and accessible business to extend your reach and enable more people to buy from you. Nic talks about the ways you can do this in your business no matter what your budget is.

We would love to hear your thoughts about this episode. You can get in touch with Nic at hello@nicwelsh.co.uk

You can also get more tips by following Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Regina Martin

Thu, 07 Nov 2024 09:30:58 GMT

For the final Everybody Matters episode Nic is joined by Regina Martin. Regina is The Confidence Healer and empowers the unapologetically ambitious to build the life and business of their dreams. Regina is talking to Nic about her experiences of being a black woman in business and what businesses need to do and not do to make their businesses safe spaces for black people. This episode is thought provoking and will make you look at the make up of your business, events and awards you apply for.

You can follow Regina:

The Confidence Healer Facebook group: https://www.facebook.com/groups/theconfidencehealer
On Instagram: https://www.instagram.com/the_regina_martin
Website: www.theconfidencehealer.com

You can contact Nic via email on hello@nicwelsh.co.uk

Follow on Instagram at https://www.instagram.com/the_customer_experience_pro

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Lindsay McGlone

Thu, 31 Oct 2024 08:30:00 GMT

In this week's special Everybody Matters mini series, Nic talks to special guest Lindsay McGlone. Lindsay is an events producer, Instagram expert and content creator. She is a huge advocate for intersectional inclusion and uses her experiences as a fat queer woman to encourage others to take up space! If you are already feeling uncomfortable with the word 'fat' being in that last sentence, you definitely need to listen to this episode.

You can follow Lindsay on:

Instagram: https://www.instagram.com/rollinwithlindsay_/

Facebook: https://www.facebook.com/lindsay.mcglone/

To go and buy your tickets for RMB 2025: https://lindsaymcglone.kartra.com/page/RMB2025

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Jo McMeechan

Thu, 17 Oct 2024 13:43:54 GMT

On this week's special Everybody Matters mini series with have the amazing Jo McMeechan. Hear Jo and Nic talking about all things inclusion and accessibility. You will be left with lots to think about for your business's accessibility (and no we don't mean having a ramp!). This is for online and offline businesses. Also hear why Jo and Nic share a special love for public toilets!

You can find more about Jo on Instagram at https://www.instagram.com/jo_mc_sen_physio or on Facebook at https://www.facebook.com/jo.mcmeechan

Take Jo's free quiz – How Inclusive Is Your Business? - https://jo-u6vrvskj.scoreapp.com/

Jo's website is www.senstorygroup.com where you can find all the details of all her Inclusive Business Mark

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Rupinder Kaur

Fri, 11 Oct 2024 11:10:59 GMT

This week we are welcoming special guest Rupinder Kaur. Rupinder is the award winning founder of Asian Women Mean Business (AWMB). She is passionate about helping Asian women unlock their silent strength to empower them to reach their full potential. Nic and Rupinder talk everything from the things that create barriers when buying from businesses to how small businesses have super powers to shine brighter than big corporates.

You can follow Rupinder on Instagram at https://www.instagram.com/a.w.m.b

Find out how to work with Rupinder via her website at https://www.asianwomenmeanbusiness.com

We would love to hear what you think about this episode or if you have any suggestions for future guests, feel free to email us at hello@nicwelsh.co.uk

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Elaine Hughes

Fri, 04 Oct 2024 15:11:38 GMT

In the second of our special Everybody Matters series we have special guest Elaine Hughes. Elaine is talking with Nic about the things businesses need to think about from a disability and accessibility perspective. This is so much more than just looking at ramps and larger aisles if you have a physical business premises! Online businesses take note! There are big changes coming to website legislation next year which you need to be aware of!

You can follow Elaine at:

Instagram - https://www.instagram.com/hugheselainem

Facebook - https://www.facebook.com/hugheselainem

You can also see all the information about Elaine's amazing event at Kew Gardens at https://elainehughes.kartra.com/page/kewafternoontea

If you have any questions about this episode, please feel free to get in touch at hello@nicwelsh.co.uk

Hosted on Acast. See acast.com/privacy for more information.

Everybody Matters with special guest Alex Jay Lynam

Thu, 26 Sep 2024 09:00:35 GMT

We kick off our Everybody Matters mini series with the amazing Alex Jay Lynam. Alex is an intentional speaker, consultant and trainer supporting and championing business owners and community leaders through their journey of LGBTQIA+ inclusion so that they can have authenticity and inclusivity embedded into their culture. Alex will be talking with Nic about the barriers experienced by the LGBTQIA+ community when they buy from businesses. As always, there will be takeaways for you to start using in your business to start becoming actively inclusive.

You can connect with Alex on Instagram at https://www.instagram.com/beyondthebinary4

Alex's website is www.beyondthebinarywithalex.co.uk

Make sure you join Alex's Rainbow Rally challenge starting on Monday, 30th September 2024 at https://beyondthebinarywithalex.co.uk/rainbow-rally.../

Freebie just for you from Alex: https://www.canva.com/design/DAGL3uC6gLo/eNfxZ1hgQ3KoC4BhrHHfAQ/view?utm_content=DAGL3uC6gLo&utm_campaign=designshare&utm_medium=link&utm_source=editor

Hosted on Acast. See acast.com/privacy for more information.

How to Wow - Everybody Matters Mini Series is Here!

Sun, 22 Sep 2024 13:21:40 GMT

Is your business actively inclusive and accessible to everyone?

Our new How to Wow Everybody Matters mini series will bring you insights from 5 amazing guests talking about their lived experiences with Nic. There will be conversations around LGBTQIA+, fatphobia, disability and accessibility, minority communities and neurodiversity.

Make sure you listen to the next 5 episodes to help expand your understanding and as always there will be takeaways for you to implement in your business.

Hosted on Acast. See acast.com/privacy for more information.

Which plus 1 are you bringing to the party?

Thu, 19 Sep 2024 09:41:54 GMT

Which plus 1 are you bringing to the party? Are your customers loving your plus 1 so much that they always want them to be there every time or is your plus 1 the one nobody wants to stick in the kitchen with?

In this episode Nic talks about her absolute favourite part of the customer journey. If you have listened to previous episodes, you will already know what this is!

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Let us know what plus 1s you have in your business by emailing us at hello@nicwelsh.co.uk

Hosted on Acast. See acast.com/privacy for more information.

When the big I really matters

Fri, 06 Sep 2024 08:40:28 GMT

Do you consider the big I in your business? Have you thought about it from different view points?

Find out when the big I matters in your business and how you can make sure you have it.

You can get in touch with Nic at hello@nicwelsh.co.uk

Follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

If you want to go and follow the amazing human beings Nic mentions in this podcast, you can find them at:

Dani Wallace, The Queen Bee - https://www.instagram.com/thequeenbeedani

Alex Jay Lynam, Beyond The Binary - https://www.instagram.com/beyondthebinary4

Jo McMeechan, SenStory - https://www.instagram.com/jo_mc_sen_physio

Elaine Hughes - https://www.instagram.com/hugheselainem

Hosted on Acast. See acast.com/privacy for more information.

AI - good or bad for your business?

Sat, 31 Aug 2024 09:38:45 GMT

Do you use AI in your business or does it scare the pants off you as another job for your already long to do list?

This week Nic talks about how you can use AI in your business to help make things a bit easier for you. Also find out which supermarket is starting to turn away from using do-dahs?

Make sure you follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

Is there anything you would like Nic to cover or questions you would like to ask? Email Nic at hello@nicwelsh.co.uk

Hosted on Acast. See acast.com/privacy for more information.

It's a 10 from Len!

Fri, 23 Aug 2024 08:43:50 GMT

Is your business as sparkly as the Strictly Come Dancing glitter ball or do you wonder where all your customers have disappeared to when you ask them for a review? This week Nic is giving you her top 10 tips to increase your customer reviews.

You can follow Nic on Instagram at https://www.instagram.com/the_customer_experience_pro

You can download Nic's bonus at https://www.nicwelsh.co.uk/lead-gen-funnel-opt-in-6207

Hosted on Acast. See acast.com/privacy for more information.

The Loop Effect: The fuel for your success

Thu, 15 Aug 2024 09:00:20 GMT

Do you have the loop effect in your business? Find out why this is one of the best ways to smash your customer experience out of the water and make your business untouchable by everyone else. Nic will talk you through the easiest two ways to measure the loop effect and when to use it with your customers. Spoiler alert: it isn't just after the sale!

Hosted on Acast. See acast.com/privacy for more information.

Are you a green triangle or a blue coconut?

Thu, 08 Aug 2024 09:00:54 GMT

Are you the green triangle or the blue coconut? In this episode Nic is talking about how to become the green triangle of business and keep your customers coming back for more. What can we learn from Taylor Swift about building a community? Find out in this episode.

Let Nic know if you are a green triangle or a blue coconut by emailing hello@nicwelsh.co.uk

This week we have a Nic bonus for you! Download Nic's free guide Clients to Cash: 30 ways to keep your customers coming back for more by clicking - https://www.nicwelsh.co.uk/30ways

Hosted on Acast. See acast.com/privacy for more information.

Deal or No Deal

Thu, 01 Aug 2024 09:00:23 GMT

Today Nic is talking about Deal or no Deal. This is the part every business loves as it's when your customers buy from you. Everything you have been doing has been leading up to this moment. This is the easiest part to WOW your customers and make them feel extra special. But be careful, this is also the easiest part where you could very easily lose your shine by not thinking about your customer experience! In this episode find out the ways to layer up your WOWs and things to avoid that will make you lose your shine.

You can email your questions, thoughts or suggestions on what you need Nic to cover to hello@nicwelsh.co.uk

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Nic bonus! - For more ideas on how to layer up your WOWs download Nic's free From Clients to Cash: 30 ways to retain your customers and make more money!

https://www.nicwelsh.co.uk/30ways

Hosted on Acast. See acast.com/privacy for more information.

The Meet Cute

Thu, 25 Jul 2024 09:20:55 GMT

We are carrying on our customer love story this week. You've ignited that initial spark so what are your customers looking for next before they buy? This is where your meet cute moment comes in. If you don't know what the meet cute is, all will be explained! Nic will be sharing her favourite meet cute film moments and how this matters to your business.

You can email your questions, thoughts or suggestions on what you need Nic to cover to hello@nicwelsh.co.uk

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Here's this week's brucey bonus! - From Clients to Cash: 30 ways to retain your customers and make more money!

https://www.nicwelsh.co.uk/30ways

Hosted on Acast. See acast.com/privacy for more information.

Love at first sight

Fri, 19 Jul 2024 09:05:52 GMT

Have you ever been struck by love at first sight? Do you remember that initial spark you once had for someone or something? In this week's episode Nic is talking about the ways you can create that magical spark for your customers from interactive content, shouting about your business values and using inclusive language, this episode has everything you need to start wowing your customers from Day One (even when you don't know they are looking at your business!). See if you can spot the uninvited guest on this episode too!

You can email your questions, thoughts or suggestions on what you need Nic to cover to hello@nicwelsh.co.uk

Connect with Nic on Instagram at www.instagram.com/the_customer_experience_pro

Hosted on Acast. See acast.com/privacy for more information.

How to Wow Trailer

Tue, 16 Jul 2024 13:12:10 GMT

How to Wow the podcast for businesses who want to keep their customers coming back time and time again, make more money and become the most recommended.

Hosted on Acast. See acast.com/privacy for more information.