Protect your money with FSCS

#47 Savings, investments and FSCS protection with Iona Bain

Wed, 06 Aug 2025 08:51:54 GMT

Financial journalist and author Iona Bain sits down with Emma to share her expertise on the world of savings, investments and more. A must-listen episode covering how to prepare for the financial future, including the importance of FSCS protection.

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#46 How to spot a scam in 7 steps

Tue, 18 Mar 2025 13:01:17 GMT

Requests for money, spelling mistakes and mentioning cryptoassets like Bitcoin are all telltale signs that a message claiming to be from FSCS isn’t genuine. Join Amy and Blessing as they talk about scams, fraud and the common red flags to look out for.

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#45 Why you need to know about FSCS with Bola Sol

Mon, 13 Jan 2025 13:57:12 GMT

Jess chats to finance author and expert Bola Sol about why she thinks people should know about FSCS protection. This is a warm and wide-ranging discussion that includes women and money, the finance issues Bola’s younger audience is facing and the importance of starting a pension early.

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#44 How can I stay updated on my claim?

Wed, 11 Dec 2024 13:13:29 GMT

Join Farah and Denise as they explain the steps your claim goes through and the best way to stay up to date on your claim’s progress. They also explore what some of the claim statuses mean and share some particularly important ones to pay attention to.

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#43 Top 6 things people get wrong about FSCS

Mon, 28 Oct 2024 20:00:00 GMT

Jess and Jordan set the record straight on the mistakes that people often make about FSCS. These are the things we often get queries about, including what we protect, how we’re funded and when we come into the process of a financial firm failing.

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#42 The role of an insolvency practitioner when a financial services firm fails

Tue, 01 Oct 2024 19:35:32 GMT

An insolvency practitioner (IP) plays a key role when a financial services firm fails and will work with FSCS to reduce the impact on the firm’s customers as much as possible. In this episode, Nigel is joined by his colleague Stef Parry and James Cameron from professional services firm PwC to explain what an IP does and how we work together.

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#40 Can I claim compensation for my small business, limited company or charity?

Mon, 15 Jul 2024 19:00:00 GMT

The short answer is: potentially, yes! We usually talk about individuals claiming compensation, but we wanted to bring you an episode about our protection for small businesses, limited companies and charities. Join Jess and Amy as they explain it all.

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#39 Mini-pod: What to prepare before you claim

Tue, 11 Jun 2024 05:53:31 GMT

Join Maria and Helen to find out what information to prepare before you submit your claim to FSCS. Knowing what to expect and what to prepare will help to make your claim application as smooth and straightforward as possible.

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#38 Mini-pod: How is FSCS funded?

Mon, 13 May 2024 08:20:19 GMT

FSCS was set up by the government, but we’re independent and are funded by the financial services industry. Join Amy and Jess as they explain what our annual levy is, how it funds the compensation we pay, and how we try to reduce it through our recoveries work.

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#37 Mini-pod: Making a claim for mortgage advice and mis-selling

Mon, 15 Apr 2024 15:06:50 GMT

Join host Nigel and Claims Specialist Caroline to learn about one of the lesser-known – but by no means less important – areas of our protection: mortgage advice and mortgage endowment claims.

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#36 FSCS scams spotlight: past patterns and future projections

Mon, 18 Mar 2024 15:36:32 GMT

“Most of us believe we’d never fall victim to a fraud or scam, but actually, it could happen to anyone.” In this episode, Gareth and James talk about common scams and fraud we see at FSCS, what you should and shouldn’t expect from us and the ever-evolving threat that scammers pose.

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#35 Mini-pod: Why checking the small print can make a big difference

Wed, 28 Feb 2024 14:23:23 GMT

How often do you check on the insurance, investments and pensions you have? In this episode, Amy and Steve from FSCS talk about why regularly reviewing your financial products and thoroughly reading the small print is so important.

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#34 Young people's attitudes to pensions

Thu, 08 Feb 2024 16:02:29 GMT

What do young people think of the retirement of tomorrow? And how can they make sure their retirement dreams are FSCS protected? Join Farah and Irene from FSCS as they chat about some of the insights we’ve gathered around young people and the retirement of the future.

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#33 Mini-pod: Using a friend or relative to claim on your behalf

Mon, 15 Jan 2024 12:47:46 GMT

Did you know that you can nominate a trusted friend or relative to make your compensation claim for you? There are all sorts of reasons you might not want to claim yourself, so asking someone you trust to claim for you can be a great way to come direct to us. Jess and Denise explain the process.

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#32 FSCS wrap-up: 7 picks from our Interim CEO Martyn

Wed, 13 Dec 2023 09:19:58 GMT

As the podcast has just celebrated its second birthday, we've been reflecting on some of the highlights so far. In this episode, Jess is joined by Interim CEO Martyn as he shares his choice of clips from the podcast back catalogue.

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#31 Mini-pod: How we support customers in vulnerable circumstances

Mon, 20 Nov 2023 07:22:43 GMT

We always aim to make it as easy as possible for anyone to claim compensation with us. In this episode, Gareth chats to Craig and Shade about the measures we’ve put in place to help our customers who have vulnerabilities so we can offer the most appropriate help to those who need it.

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#30 Customer story: I nearly lost £60k of my pension

Mon, 30 Oct 2023 15:58:43 GMT

Meet Buzz – he transferred his pension to achieve his dream of retiring early, but things didn’t quite go as planned. Here Buzz tells his story of how he nearly lost £60k from his pension pot and how he’d nearly given up hope of getting his money back – until FSCS stepped in.

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#29 Mini-pod: What is a credit union?

Thu, 19 Oct 2023 10:50:07 GMT

Banks and building societies are perhaps better known, but credit unions play a key role in the financial services industry. Join Nigel as he chats to Robert Kelly, CEO of the Association of British Credit Unions Ltd, about what a credit union is and why they’re important.

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#28 Why might a claim be rejected by FSCS?

Thu, 28 Sep 2023 07:48:32 GMT

What makes a claim eligible for FSCS compensation? Join Amy and Rachel as they discuss the rules we apply when assessing a claim, the situations in which FSCS would not be able to pay compensation and how you can check that your money is protected.

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#27 Mini-pod: What happens behind the scenes before we declare a firm ‘in default’?

Mon, 11 Sep 2023 08:13:35 GMT

A lot goes on behind the scenes before we can declare a financial firm ‘in default’, the technical term for a firm that’s gone bust and can’t pay claims against it. Here we talk through what’s involved to bring this often invisible work to light.

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#26 Mini-pod: What’s an annuity?

Fri, 25 Aug 2023 10:51:55 GMT

In this mini-pod we explain what annuities are and the protection that FSCS can offer if you hold an annuity.

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#25 4 things you might not realise FSCS protects

Fri, 14 Jul 2023 09:22:55 GMT

Most people know us for our deposits protection and you might recognise the FSCS logo from your banking app or branch of your bank or building society. But we protect a lot of other financial products too and in this episode we’re spotlighting 4 of them that you might not be aware of: mortgages, insurance, debt management plans and funeral plans.

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#24 Mini-pod: What’s a banking licence and how does it affect how much of my money is protected?

Thu, 15 Jun 2023 17:12:51 GMT

It’s important to know how banking licences work because they mean that some banks or building societies that appear to be separate are actually connected – and that has an impact on how much of your money FSCS can protect. We explain it all in this short mini-pod.

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#23 Future gazing: investing in technology to help our customers

Thu, 18 May 2023 09:20:13 GMT

In this episode we take a look into the future, at how can we improve the experience for customers when they come to FSCS and how can we invest in technology to help us deliver a high quality service and provide the best value for the levy payers who fund us. Along the way we also look at some of the challenges and opportunities presented by new technology.

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#22 I’ve got my compensation – what next?

Thu, 20 Apr 2023 08:23:21 GMT

If you’re part-way through a claim with us or you’ve just received your compensation, knowing what to do next with your money can feel daunting. In this episode, returning host Conor and podcast newbie Paul talk specifically about pensions claims and the actions you can take to get back on track with your money, plus which organisations are there to help you.

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#21 How we protect the money in your bank, building society or credit union

Thu, 30 Mar 2023 09:09:01 GMT

In this episode we answer questions we’re often asked about how we protect ‘deposits’: the money in your bank, building society or credit union. We talk about how much compensation we can pay and how quickly, how we’re funded (spoiler: it’s not by the taxpayer) and how we can step in if a bank fails. Listen to hear the answers to these and other questions we’re often asked about our deposit protection.

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#20 Women in finance

Mon, 06 Mar 2023 15:26:16 GMT

On International Women’s Day, Jess is joined by FSCS Chief Financial Officer Fiona and non-executive Board member Cathryn for a personal and insightful conversation about women in finance. They discuss gender diversity, whether or not we still need the Women in Finance Charter, and why we must nurture the pipeline of future female leaders. Fiona and Cathryn share their personal experiences of being women in finance over the years in this honest and thought-provoking discussion.

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#19 Mini-pod: What the Fs? How FSCS fits into the financial services industry

Mon, 20 Feb 2023 11:31:03 GMT

The financial services industry can seem like a confusing place, full of organisations that begin with F. In this short episode we talk through who they are and the different roles they play. We also give you some examples of different situations, so you know where to go for help.

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#18 Mini-pod: What happens after I submit my claim?

Thu, 02 Feb 2023 08:50:50 GMT

In this short episode, Nigel and Paul talk you through what happens once you’ve submitted your claim application. Listen to learn more about the steps our experienced claims handlers take as part of their investigations into your claim and the stages your claim will go through.

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#17 Recovering the costs of compensation

Mon, 16 Jan 2023 11:22:14 GMT

FSCS is best known for paying compensation to customers when financial firms fail. But did you know that behind the scenes we also work to recover the costs of the compensation we pay? This episode sheds some light on how our recoveries work adds value for our customers and levy payers, even after compensation has been paid.

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#16 How do we make numbers more accessible?

Mon, 12 Dec 2022 11:00:36 GMT

How would you rate your maths skills? Half of working age adults in the UK have the numeracy of a primary school child so it's crucial we make numbers easier to understand. In this episode we talk to Mike Ellicock, founder and chief executive of Plain Numbers, about how to make numbers more accessible so people can make sound financial decisions.

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#15 3 ways to make sure your money is safe

Mon, 28 Nov 2022 09:59:49 GMT

Our money is more precious than ever at the moment with the price of pretty much everything rising. We’ve teamed up with Which? to give you three ways to keep your money safe in these uncertain times.

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#14 Mini-pod: What is a temporary high balance?

Thu, 03 Nov 2022 09:41:16 GMT

Sometimes events occur that mean our bank balance is much higher than usual, like a house sale, inheritance or redundancy payout. At FSCS we call this a ‘temporary high balance’ and can protect it up to £1m for six months. Find out more in this short mini-pod.

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#13 Celebrating Black History Month: meaningful action for lasting change

Wed, 19 Oct 2022 15:55:52 GMT

Join us for a thought-provoking, honest and warm chat about diversity, inclusion, tackling racial inequity and much more. It’s a slightly different topic to our usual episodes but we think you’ll agree it’s a gem of a conversation between FSCS colleagues David and Theresa, with Emmanuel from the Aleto Foundation.

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#12 Mini-pod: What does FSCS mean when it declares a firm ‘in default’?

Thu, 29 Sep 2022 11:54:46 GMT

‘In default’ is a classic FSCS term that’s often used but rarely understood. If you’ve heard the term and wondered what on earth it means, listen to this short mini-pod for an explanation.

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#11 Do you speak SIPP?

Tue, 06 Sep 2022 13:43:28 GMT

Whether you’re a SIPP expert or you have no idea what a SIPP is (spoiler alert: it’s a self-invested personal pension) in this episode Jess, returning guest Emma and podcast newbie Tim explain exactly what SIPPs are and how FSCS can protect you if you have one.

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#10 Mini-pod: Should I claim direct or use a representative?

Mon, 15 Aug 2022 08:40:46 GMT

When you claim with FSCS, you can do it directly with us (for free) or use a representative to handle it for you. Listen to this short mini-pod to hear Nigel and Adam explain your options.

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#9 How FSCS protects funeral plans

Thu, 28 Jul 2022 07:25:46 GMT

Funeral plans are now FSCS protected, as of 29 July 2022. But what does this mean for you if you’ve bought a funeral plan or you’re thinking of getting one? Jess talks to Conor and Sarah in this episode to explain the different ways FSCS can help if your funeral plan provider goes bust.

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#8 How to claim with FSCS in 3 steps

Thu, 16 Jun 2022 08:07:09 GMT

If you’ve ever wondered exactly how to make a claim with FSCS, this is the podcast for you. If you need to claim now, or you just want to know a bit more about what’s involved, grab a cuppa and take 15 minutes to listen to our 3 simple steps to claiming online.

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#7 Your guide to financial advice and FSCS protection

Fri, 20 May 2022 11:44:31 GMT

Many of us take financial advice when we’re choosing or swapping products like pensions and mortgages. But what exactly is financial advice and how is it different from tips and guidance? In this episode Jess is joined by colleague Emma and MoneyHelper’s Jenny to discuss this and how FSCS can protect you if you’ve taken financial advice.

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#6 What happens if my insurer goes bust?

Wed, 27 Apr 2022 11:46:48 GMT

Imagine you’ve got an insurance policy and your insurance provider goes bust. Do you know what happens next and how FSCS can help? Jenny and Martin from our insurance team join Jess to talk about what you can expect to happen and the different ways that FSCS can help.

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#5 What are cryptocurrencies and what should I know before I invest?

Wed, 30 Mar 2022 09:39:04 GMT

‘Crypto connoisseur’ Nigel hosts this episode and explores the world of cryptocurrencies with regular host Jess, colleague Jonathan and Emma from Global Digital Finance. Crypto can be a complex area so we break it all down simply and explore exactly what cryptocurrencies are, plus some things to consider before you invest.

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#4 Scams and high-risk investments

Thu, 03 Mar 2022 10:25:52 GMT

‘It’s easy to see why scams cause a lot of anxiety and stress for people – it’s the digital equivalent of someone breaking into your home and stealing all your money and possessions.’ Listen to our latest episode where Jess talks to colleagues Charlotte and Guy all about scams and high-risk investments.

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#3 Protecting your pension – and your future

Thu, 27 Jan 2022 09:42:55 GMT

Jess chats to colleagues Conor and Emma (a self-confessed pensions nerd) about what a pension actually is and why it’s so important we all make sure our pensions are protected. If you’re not sure how to go about doing this, don’t worry – we’ll explain how our Pension Protection Checker can help.

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#2 Money and mental health: 3 ways to boost your money confidence

Tue, 14 Dec 2021 10:03:17 GMT

Host Jess Spiers chats to our friends at MoneyHelper in this episode and we explore the link between money and mental health. We give you three actions you can take to feel more confident and in control of your money and share one thing we’re all going to do to make a positive change to our own finances.

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#1 Mythbusters: 3 common mistakes people make about FSCS

Tue, 02 Nov 2021 12:49:58 GMT

In the first episode of Protect your money with FSCS, host Jess Spiers sits down with FSCS Chief of Staff Debbie Stimpson and FSCS Chief Communications Officer Lila Pleban to bust three common myths about FSCS. We’ll tell you who we are, what we do and how we can help to protect your money – and have a few laughs along the way.

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