Retail Smarts

Emma Clegg & Molly Rogers: Diversity & inclusivity in fashion

Mon, 20 Jun 2022 19:00:25 GMT

Last month, attendees at the Australian Fashion Week were left teary-eyed after a moving and stunning runway by JAM the Label. Dominique chats with founders Emma and Molly, who have transitioned from occupational therapists to one of Australia's leading inclusive clothing retailers. Their story is amazing!

Stay tuned for the second half (28:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on omnichannel retail - everything you need to know to marry your online and offline offerings.

Reports:

Perceived Omnichannel Customer Experience (OCX): Concept, measurement, and impact - https://www.sciencedirect.com/science/article/pii/S0022435922000239

Informational Challenges in Omnichannel Marketing: Remedies and Future Research - https://journals.sagepub.com/doi/full/10.1177/0022242920968810

Self-selection and purchase value of research shoppers - https://www.emerald.com/insight/content/doi/10.1108/IJRDM-12-2019-0387/full/html

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Beth Glancey: The second life of clothing with AirRobe

Mon, 06 Jun 2022 19:00:21 GMT

Beth Glancey has made her journey through some of the most respected and beloved retail brands in Australia, including David Jones and Sephora. Find out about her amazing career, her pivot into the tech marketplace AirRobe, and how circularity in fashion is changing the way our consumers engage with our brands.

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Tim James on contactless payments in store

Mon, 23 May 2022 19:00:31 GMT

TAGR is an exciting new start up that aims to shake up the boundaries between brick-and-mortar and online retail. This week Dominique explores how to succeed in a start up, picking your co-founder, and how to pay for your shopping cart with a QR code.

Stay tuned for the second half (20:02), where Dr Jason Pallant from Swinburne University of Technology joins Producer Bec to give us a deep dive on three retail studies on sustainability, inspired by Costa and Kirsten from Designerex.

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Costa Koulis & Kirsten Kore: How renting a dress on Facebook turned into a sustainability marketplace

Mon, 09 May 2022 19:00:23 GMT

Designerex is the world's largest peer to peer designer dress sharing platform, born from Kirsten's attempt in 2016 to rent a dress on Facebook. Hear about Kirsten and Costa's journey from real estate to building one of Australia's best sustainability marketplaces and how to generate profit from pieces in your wardrobe.

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Dominique Lamb: What international retail is doing at the World Retail Congress

Mon, 25 Apr 2022 19:00:44 GMT

Dominique is the interviewee this week as she recaps the many wonderful insights at the World Retail Congress in Rome. Learn about her trips to Fendi, Bulgari, IKEA and more and how they're bucking the notion of the high street for luxury brands, what conscious consumerism is and more.

Also, we're introducing a new segment starting over the next few weeks - stay tuned to hear more about the Retail Research Recap with Dr Jason Pallant from Swinburne University of Technology.

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Gabby Leibovich: Founder of Catch.com and pioneer of eCommerce

Mon, 28 Mar 2022 19:00:56 GMT

Want to know how to build businesses worth $1 billion? On today's episode of the Retail Smarts podcast, Dominique interviews Gabby Leibovich, founder of such brands including Catch.com, Scoopon, and EatNow. A true Australian success story, Gabby and his brother built a business from selling a few items on eBay and knowing just how important relationships are with suppliers and customers.

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Martin Newman: Interview with the Consumer Champion

Mon, 14 Mar 2022 19:00:00 GMT

Burberry, Ted Baker and Harrods - for the past 37 years, Martin Newman has been heading up massive omnichannel operations for these world-renowned brands. Martin Newman is a globally renowned keynote speaker, columnist, author, expert and advisor on customer-centric transformation and consumer experience.

Dominique was excited to discuss how "good" customer service looks online, the value of your human resources when delivering good customer service, whether we should have CX best practice across industry, and much more.

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Senator Sarah Hanson-Young: A special International Women's Day episode

Mon, 07 Mar 2022 19:00:00 GMT

Today we bring a special episode in honour of International Women's Day. Sarah Hanson-Young is an Australian politician who has been a Senator for South Australia since July 2008, representing the Australian Greens. She's a fierce advocate for gender equality and diversity, and has herself faced bullying and sexual harassment at her workplace. The harassment was so intense it even caused a defamation lawsuit.

Dominique and Sarah discuss their experiences with sexual harassment as public figures, how we can do better, and what steps the retail industry needs to talk to be part of this hugely important conversation.

Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.

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Jen Geale: From bricks-and-mortar bike shop to stellar e-commerce store

Mon, 28 Feb 2022 19:00:00 GMT

Jen Geale co-founder of MTB Direct, an online retailer enabling Australian mountain bike riders to buy high quality parts, clothing and accessories locally at globally competitive prices. The business is achieving profitable growth at a significant rate, and has been recognised in a host of awards and business programs, including the AFR Fast100, Deloitte Tech Fast50, SmartCompany Smart50, Telstra Business Awards and Westpac Businesses of Tomorrow.

Jen catches up with us this week to talk about capital raising (aka the dating experience of the business world), staying ahead of trends, how to hack working remotely and what it's like having a mountain bike trail in your own backyard.

Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's hot in retail.

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Jeremy Krause: Innovation, disruption, and what's next for retail in Australia

Mon, 14 Feb 2022 18:00:00 GMT

Jeremy Krause is an exceptionally creative individual. As the Chief Innovation & Disruption Officer for Global Retail Brands (House, House Bed & Bath, Robins Kitchen), it's important to always consider disrupting the status quo. Jeremy has been on an incredible trip to the United States, bringing GRB and the Challah Knife (challahknife.com) to sunny LA.

This week we explore how to find ideas in everything, why Jeremy crashed the red carpet of the Golden Globes, and how much a man can love matzoh ball soup and challah bread.

Join Dominique Lamb, CEO of the National Retail Association, for exploration on what's trending in the US and how it will affect the land down under.

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Bob Schwartz: Extend yourself - creating value in life and business

Mon, 31 Jan 2022 19:00:00 GMT

Bob Schwartz's mission is to build great companies and brands. He wants to create value. He's a titan of retail - founder of Nordstrom.com, President of Magento, and helped get many more companies off the ground and build success. Bob shares tremendous stories about starting in e-commerce when once upon a time you needed to phone an 1800 number to purchase something from a website, the brands he's currently growing, and getting Nordstrom online.

Join Dominique Lamb, CEO of the National Retail Association, for our first episode of 2022, an exploration of leadership and what it takes to grow equity when building brands.

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Alice Barbery: A "Universal" truth: your brand is only as good as your team.

Mon, 13 Dec 2021 18:00:00 GMT

Alice Barbery is the CEO of Universal Store, a beloved Australian fashion brand with over 70 stores nationwide. Alice has built a simply incredible culture at Universal Store, and her leadership strategies and investment in her people is something to behold.

Join Dominique Lamb, CEO of the National Retail Association, for our final episode of 2021, and an exploration leadership and a nurturing workplace culture.

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Josh Howard: Creating the rock n' roll brand of sustainability

Mon, 29 Nov 2021 18:00:00 GMT

Josh Howard is the Founder & CEO of Single Use Ain't Sexy, and his message to customers is "don't be a tosser". Almost an overnight sensation, Single Use Ain't Sexy is a brand dedicated to reducing plastic waste and reducing the carbon footprint of shipping by making hand soap without water. How? You'll have to listen to find out!

Join Dominique Lamb, CEO of the National Retail Association, as we talk shop with Josh - how he went from lawyer, to TV producer, to entrepreneur, how many times you can fail before success, and much more. And, as a special bonus to our listeners, you can get a 20% discount on Single Use Ain't Sexy products by visiting www.singleuseaintsexy.com and entering the code RETAIL20 at checkout. Thanks, Josh!

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Dr Jason Pallant: Diving into the science of shopping

Mon, 15 Nov 2021 17:00:00 GMT

It's a special episode this week - our first crossover! We take a deep dive into the science of shopping in Part 1 of our interview with Dr Jason Pallant, Senior Lecturer of Marketing at the Swinburne University of Technology. It's not often we get to completely nerd out and talk about the psychology of retail and how research and academia can help our business owners sell better. We could have talked for hours!

Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Jason has to offer - from the future of retail, to the privacy/personalisation paradox, and more. Find Part 2 on the SHOPOLOGY Podcast at https://www.podchaser.com/podcasts/shopology-with-dr-jason-pallan-1254793.

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Brian Walker: The future of retail - George Jetson or Orwell?

Mon, 01 Nov 2021 18:00:00 GMT

With our two biggest economies back in business, it's time to think about the future of retail. Who better to discuss this than Brian Walker, Founder and CEO of the Retail Doctor Group? After all, he built his business to literally analyse retailers and give them advice on how to future proof themselves.

Brian has had an interesting journey, from working at the Athlete's Foot to horticulture, then starting his own business. And did we mention he's climbed Mt Everest too?

Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail observations and insights that Brian has to offer - from the future of retail, to what makes up a supply chain, to explaining what a limbic insight is, and how retailers are marketing to his teenage daughters. It's a great listen.

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Phil Leahy: Becoming Australia's top eBay seller with the power of Silverchair

Mon, 18 Oct 2021 21:00:00 GMT

Phil Leahy has worn many hats. With a successful period in radio, to bankruptcy, to discovering online retail and becoming Australia's top eBay seller. Phil has always been an innovator, looking to the next thing and connecting like-minded sellers.

Join Dominique Lamb, CEO of the National Retail Association, as we explore all the retail stories that Phil has to offer - from what inspired him to run international conferences, to identifying a gap in the market at the start of COVID-19 and creating a marketplace to connect Australian-made medical PPE to the frontline workers that needs it, to "getting the right people on the bus".

Topics we cover:

Retail Global: https://www.retailglobal.com.au/

MedCart: https://www.medcart.com.au/

Frontliners: https://www.frontliners.com.au/

NRF Big Show: https://nrfbigshow.nrf.com/

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Mary Aldred: Peak industry bodies and collaboration through COVID

Wed, 06 Oct 2021 06:07:00 GMT

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the CEO of the Franchise Council of Australia, Mary Aldred! Mary and Dominique have been kicking goals during COVID as CEOs of peak industry bodies in Australia - together, they've pushed through incredible policies to benefit retailers like reinstating rent relief in Victoria in 2021, and continuing to advocate for regional retail.

We get through a lot of meaty topics this episode! We talk with Mary about how she went from leaving school at 15 to becoming CEO of an industry body, how associations have banded together and supported retail during the pandemic, what the parliamentary enquiry really meant for franchises, and what you need to know before starting a franchise business.

Thanks Mary for your support and what a pleasure to have you on the podcast!

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Julie Mathers: What's in this lipstick? The story of Flora & Fauna

Tue, 21 Sep 2021 21:00:00 GMT

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the founder of Australia's leading eco-friendly and ethical online retailer, Flora & Fauna. Welcome, Julie Mathers!

We get through a lot of meaty topics this episode! We talk with Julie about her start in retail, what made her start her own business aimed at sustainability, and how she's making an impact. There's also great insights from two female leaders about diversity, equality, and just what kind of questions make them cringe on a panel.

This one was a lot of fun to record, and full of great insights for pureplay and omnichannel retailers alike.

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Rob Godwin: How going the extra inch makes you a category leader

Wed, 09 Jun 2021 21:00:00 GMT

In this episode of the Retail Smarts Podcast, we're pleased to sit down with the Australasian Director of Lovehoney, the leading sexual wellness brand.

We talk with Rob about surprising new trends that emerged during the peak of COVID, how to create and foster a psychologically healthy workplace culture, brand values, and how on earth do you market your sex toys when you can't use Facebook?

Lovehoney are leaders in providing tremendous customer service and empowering their staff to make their own decisions about resolving positive and negative experiences. And, of course, we discuss diversity and inclusion and what kind of customers you want for your brand.

This one was a lot of fun to record, and full of great insights for pureplay and omnichannel retailers alike.

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Face masks and #BunningsKaren with HygiMed

Tue, 11 Aug 2020 02:51:00 GMT

National Retail Association CEO Dominique Lamb discusses the requirements to wear face masks in Victoria - so what should you choose? Dean Templeman and Julie Bebbington from HygiMed talk all things face masks, sanitisation and PPE in this weeks episode of the Retail Smarts Podcast. Find out more about HygiMed at https://www.hygimed.com.au/retail.

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Lamb Agency threw out a COVID-19 digital lifeline to our members with guest host Bec Goulter

Thu, 09 Jul 2020 05:42:00 GMT

During the height of the COVID-19 pandemic in Australia, the National Retail Association partnered with Lamb Agency to spread the word about their Digital Lifeline Initiative.

Prior to COVID-19, eCommerce made around 10-15% of total retail revenue* whereas new indicators show transactions have spiked up to 81% since March 2020.**

The pandemic has forced a change of behaviour and widespread adoption of online retail. There will be a permanent shift to eCommerce as a result. So Lamb Agency put $100,000 on the line to provide digital support to a business challenged by the pandemic.

Enter World's Biggest Garage Sale, a profit for purpose retail outlet set to shake up the circular economy.

Rebecca Goulter from the National Retail Association caught up with Neville Kajewski from Lamb Agency and Yasmin Grigaliunas, co-founder of World's Biggest Garage Sale, to discuss digital and what the prize will mean for WBGS.

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Reliving the NRF Big Show with Young Retailer of the Year, Stephen Mangion

Wed, 26 Feb 2020 21:00:00 GMT

Dominique Lamb and Stephen Mangion are reunited to discuss the amazing advancements in technology that were on display in New York. How can we bring these ideas back to Australia? And how has becoming Young Retailer changed Stephens career trajectory?

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Talking tech in fashion with Shane Lenton from Cue

Tue, 11 Feb 2020 23:00:00 GMT

Dominique Lamb hosts the Retail Smarts Podcast, today interviewing Shane Lenton, Chief Information Officer of Cue. Shane discusses how this beloved Australian brand innovates, their forays into tech, sustainability, and how to position retail as a career of choice.

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Retail Smarts 2: Dan and Ed from TradeMutt talk mental health and profit for purpose

Wed, 29 Jan 2020 02:36:00 GMT

Trigger Warning: discussions on suicide, mental health

Dominique Lamb hosts the Retail Smarts Podcast, today interviewing Dan and Ed, founders of online retailers TradeMutt. Dan and Ed specialise in workshirts designed to change the world.

Visit https://trademutt.com/ to purchase your own conversation starter shirt, or listen to their own podcast 120 Grit at https://trademutt.com/pages/120-grit-podcast.

If you would like to speak to someone about your mental health, please call the Lifeline Crisis Hotline at 13 11 14.

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Retail Smarts 1: Yasmin Grigaliunas and Cameron Douglas

Tue, 05 Nov 2019 05:04:00 GMT

Dominique Lamb hosts the Retail Smarts Podcast, with our guests today being Yasmin Grigaliunas of World's Biggest Garage Sale and Cameron Douglas of Videopro. Just try to keep these two on topic!

They talk all things retail, current events, and more.

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