Tell Me Something Good About Retail

Dan Hodges on the Design of Experience Retail [Episode 405]

Fri, 03 Apr 2020 17:00:00 GMT

This episode is devoted to current trends in retail experience. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.

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Key Links

-----Manifesting magic in store design

How does your retail environment reflect your brand?

Implement habits that produce revenue results

Utilizing seven habits is predictive of success

Anticipate the future and innovate accordingly

Strategic advice for increasing engagement

More details at:

https://www.retaildoc.com/podcast/404-dan-hodges-on-the-design-of-experience-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Danielle Ewert on Attaining Transparency with POS [Episode 404]

Fri, 27 Mar 2020 17:00:00 GMT

This episode is devoted to implementing best practices with the help of a POS system. Learn how full transparency benefits a single or multi-location business on this episode of Tell Me Something Good About Retail.

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Key Links

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Maximize your time during the Covid-19 crisis

Digital housekeeping tools to utilize on or off the sales floor

Transparency across your business yields higher turnover

POS empowers you to move your product around effectively

Patch the holes inherent in every workflow

Navigate with concrete numbers to a smaller margin of error

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More details at:

https://www.retaildoc.com/podcast/404-danielle-ewert-on-attaining-transparency-across-your-business

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Lauren McGuire on How We Experience Sound in Retail [Episode 403]

Fri, 20 Mar 2020 17:00:00 GMT

This episode is devoted to the sonic aspects of retail. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.

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Key Links

Linkedin: https://www.linkedin.com/in/lauren-mcguire-9602505/
Website: https://manmademusic.com/
Springboard Retail https://www.springboardretail.com/

-----Avoid the worst sound mistake in retail

What does and doesn’t work in your unique environment?

How does your brand sound and feel?

Improve your customers’ emotional journey through your store.

More details at:

https://www.retaildoc.com/podcast/403-lauren-mcguire-on-how-we-experience-sound-in-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Hosted on Acast. See acast.com/privacy for more information.

Carol Leaman on How Playing Games Leads to Better Employee Learning [Episode 402]

Fri, 13 Mar 2020 17:00:00 GMT

This episode is devoted to corporate learning through gamification. Learn how using cognitive principles can drive rapid memory retention and benefit your business on this episode of Tell Me Something Good About Retail.

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Key Links

https://www.linkedin.com/in/carol-leaman-22973b
http://www.axonify.com/
Springboard Retail https://www.springboardretail.com/

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Increase learning engagement

Keep employees engaged and increase performance

The right way to gamify learning

Use game mechanics proven to work

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More details at:

https://www.retaildoc.com/podcast/402-carol-leaman-on-how-playing-games-leads-to-better-employee-learning

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Michael Zakkour on New Models for Consumption and Retail [Episode 401]

Fri, 06 Mar 2020 18:00:00 GMT

This episode is devoted to the new retail Renaissance. Learn how China is leading the way into the future of unified commerce on this episode of Tell Me Something Good About Retail.

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Key Links

Guest LinkedIn profile https://www.linkedin.com/in/michael-zakkour-150b865/
Guest website or place to purchase their book https://tinyurl.com/r7tym6z
Guest Twitter https://twitter.com/michaelzakkour
Springboard Retail https://www.springboardretail.com/

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The new retail/new consumption models of the digital industrial revolution have created massive new opportunities for brands and retailers

Learn about utilizing commercial ecosystems and habitats

The new retail was born in China and is going global

How to implement their methodology locally

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More details at:

https://www.retaildoc.com/podcast/401-michael-zakkour-on-new-models-for-consumption-and-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Paco Underhill on the Science of Age When it Comes to Retail [Episode 316]

Fri, 17 Jan 2020 18:00:00 GMT

This episode is devoted to the science behind consumers. Learn how to empower your consumers on this episode of Tell Me Something Good About Retail.

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Key Links

Paco Underhill LinkedIn
Envirosell
Field Agent: https://www.fieldagent.net/

-----Making Your Customers Feel Smart and Empowered

How has retail changed and how are you adapting?

How Science Can Affect the Way People Buy

A left- or right-hand dominant person can affect your sales.

Understand the Way People See Things

Helping your target market.

More details at:

https://www.retaildoc.com/podcast/316paco-underhill-on-the-science-of-age-when-it-comes-to-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Hosted on Acast. See acast.com/privacy for more information.

Joe and John Gaither on Differentiating Your Product [Episode 315]

Fri, 10 Jan 2020 18:00:00 GMT

This episode is devoted to educating consumers. Learn how to differentiate your product from the rest on this episode of Tell Me Something Good About Retail.

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Key Links

Joe Gaither LinkedIn
John Gaither LinkedIn
Feetures Website
Field Agent: https://www.fieldagent.net/

-----Educating the Customer

Experiencing the product is the first step in marketing.

How to Differentiate Your Product from the Rest

Selling customers on the benefit of the socks otherwise you’re doing the customer a disservice.

Sock vs. Shoe Ratio

Selling the product to make “add ons” even more comfortable.

More details at:

https://www.retaildoc.com/podcast/315joe-and-john-gaither-on-differentiating-your-product

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Alex Shuford on How to Manage Expectations When it Comes to Customer Service [Episode 314]

Fri, 03 Jan 2020 18:00:00 GMT

This episode is devoted to managing customer service expectations. Learn how to succeed with customers and create a last business on this episode of Tell Me Something Good About Retail.

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Key Links

Alex Shuford LinkedIn
RHF Investments
Field Agent: https://www.fieldagent.net/

-----Customers Teach Us Lessons

You just have to watch for the moments.

Don’t React in Anger

Choosing to be compassionate towards an angry customer can deflect a bad situation.

Put Yourself in the Consumer’s Shoes

Consumers spend time and money on products and services.

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More details at:

https://www.retaildoc.com/podcast/314alex-shuford-on-how-to-manage-expectations-when-it-comes-to-customer-service

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Emmanuel Probst on How to Succeed in a Saturated Market [Episode 313]

Fri, 27 Dec 2019 18:00:00 GMT

This episode is devoted to creating a meaningful trend in retail. Learn how to succeed in a Saturated market, regardless of your brand size on this episode of Tell Me Something Good About Retail.

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Key Links

Emmanuel Probst LinkedIn
Brand Hacks: The Book
Field Agent: https://www.fieldagent.net/

-----Bring a New Experience

Even micro brands can succeed.

Foster Personal Relationships with Customers

Use data and technology to make these relationships stronger

Selling Out…on Social Media

Don’t let influencers cheat your audience

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More details at:

https://www.retaildoc.com/podcast/313emmanuel-probst-on-how-to-succeed-in-a-saturated-market

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Hosted on Acast. See acast.com/privacy for more information.

Melissa Agnes on Managing Crisis in the Digital Age [Episode 312]

Fri, 20 Dec 2019 18:00:00 GMT

This episode is devoted to avoiding and fixing retail crisis. Learn how to deal with a retail crisis that can change your brand forever on this episode of Tell Me Something Good About Retail.

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Key Links

Melissa Agnes LinkedIn Profile
Crisis Ready
Field Agent: https://www.fieldagent.net/

Define an Issue vs a Crisis

Will it have a negative impact on your brand?

Determine What You’re Most Vulnerable To

You can’t predict every crisis, but you can catch most of them.

Understand Your Stakeholders

The best way to attack a crisis is at an understanding angle.

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More details at:

https://www.retaildoc.com/podcast/312melissa-agnes-on-managing-retail-crisis-in-a-digital-age

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Hosted on Acast. See acast.com/privacy for more information.

Rick West on Eliminating Shopper Recall [Episode 311]

Fri, 13 Dec 2019 18:00:00 GMT

This episode is devoted to eliminating shopper recall in retail. Learn how to tailor your business to the right customers and how FieldAgent.net can help on this episode of Tell Me Something Good About Retail.

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Key Links

Rick West LinkedIn Profile
Field Agent
Field Agent: https://www.fieldagent.net/

-----Eliminating Recall

Asking your customers what drives them and putting them on the spot via smartphone will receive more honest answers.

Knowing Your Customer

Gaining shopper insights through mystery shops by those who actually frequent your store.

Flexibility for All

All different sized companies can use Field Agent to track how to better the shopping experiences and capitalize on marketing.

More details at:

https://www.retaildoc.com/podcast/311rick-west-on-eliminating-recall

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

Hosted on Acast. See acast.com/privacy for more information.

Tom Shay on How to Compete with Big Box Stores [Episode 310]

Fri, 06 Dec 2019 18:00:00 GMT

This episode is devoted to competing with big box stores. Learn how to create unique experiences on this episode of Tell Me Something Good About Retail.

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Key Links

Tom Shay LinkedIn Profile
Profits Plus
Field Agent: https://www.fieldagent.net/

-----Look at the Big Picture

If you want to be successful against your competition, you must look at every aspect of your business. This means your marketing, your training, and even your storefront.

Be Specific with Your Merchandise

You don’t have to carry five different brands of the same product. You can sell the one right brand.

Create Unique Experiences

Give people a reason to come to your store that is not just a product.

More details at:

https://www.retaildoc.com/podcast/310tom-shay-on-how-independent-retailers-can-compete-with-big-box-stores

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Ashley Merrill onThe Right Way to Capitalize on Consumer Trend In Retail [Episode 309]

Sat, 30 Nov 2019 18:00:00 GMT

This episode is devoted to the right way to capitalize on consumer trends in retail. Learn how functionality and finding your customer’s voice is key, on this episode of Tell Me Something Good About Retail.

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Key Links

Ashley Merrill LinkedIn Profile
Lunya
Field Agent: https://www.fieldagent.net/

-----The Right Way to Capitalize on Consumer Trend In Retail

How clothing is shaped by the culture, how that has changed over time and what to do about the trends.

The Old and the New

The trend is toward comfort

Capitalizing on Trends

Functionality is key

More details at:

https://www.retaildoc.com/podcast/308ashley-merrill-on-the-right-way-to-capitalize-on-consumer-trend-in-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Bob Phibbs on What a Retailer Really Needs to do to Compete with Online Retailers [Episode 308]

Fri, 22 Nov 2019 18:00:00 GMT

This episode is devoted to ensuring as retailers you give hope to your customers to keep them coming back and feeling valued. On this episode you’ll also learn how to compete with online retailers and how to succeed in retail.

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Key Links

Bob Phibbs LinkedIn Profile
Retail Doc
Field Agent: https://www.fieldagent.net/

-----How to Compete with Online Retailers

Being hopeful rather than fearful makes all the difference

What Does Retail Do?

Retail sells hope to customers

More details at:

https://www.retaildoc.com/podcast/308bob-phibbs-on-what-retailer-really-needs-to-do-to-compete-with-online-retailers

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Greg Goodwin on How To Ensure Your Retail Brand Responds To Change Effectively [Episode 307]

Fri, 15 Nov 2019 18:00:00 GMT

This episode is devoted to ensuring your retail brand responds to change effectively. Learn how to navigate changes in retail on this episode of Tell Me Something Good About Retail.

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Key Links

Greg Goodwin LinkedIn Profile
Alpin Haus
Field Agent: https://www.fieldagent.net/

-----How To Ensure Your Retail Brand Responds To Change Effectively

Focus on what you do well, be accepting of the changes, and be careful to watch for specific opportunities you can take advantage of.

Changes To Tux Industry

Be receptive to change

More details at:

https://www.retaildoc.com/podcast/greg-goodwin-on-how-to-ensure-your-retail-brand-responds-to

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Andy Heck on the Key to Selling Diverse Product Lines [Episode 306]

Fri, 08 Nov 2019 18:00:00 GMT

This episode is devoted to the key to selling diverse product lines. Learn how to improve product knowledge with your employees on this episode of Tell Me Something Good About Retail.

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Key Links

Andy Heck LinkedIn Profile
Alpin Haus
Field Agent: https://www.fieldagent.net/

-----The Key to Selling Diverse Product Lines in Retail

It all starts with knowing more than your customer.

Know More than Your Customer

If the customer is educating you then something is wrong

Ensuring Employees are More Knowledgeable than Customers

Dedication to developing specialized and informed employees-----

More details at:

https://www.retaildoc.com/podcast/andy-heck-on-the-key-to-selling-diverse-product-lines-in-retail

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Heidi Owen West on Understanding Your Store’s Purpose [Episode 305]

Fri, 01 Nov 2019 18:00:00 GMT

This episode is devoted to understanding your store’s purpose, aligning your missions and creating a connection with customers to stand out among retail competitors. Learn how these fundamentals will help your retail store on this episode of Tell Me Something Good About Retail.

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Key Links

Lifestyles of Saratoga Website
Caroline and Main
Field Agent: https://www.fieldagent.net/

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Understanding Your Stores Purpose

Feeling a distinct personality in the store
Having a central theme or mission

Aligning Your Missions

If their mission is different than yours, it’s never going to work

It All Comes Down to Customer Experience

Connecting to your customer
Competition among options

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More details at:

https://www.retaildoc.com/podcast/retail-podcast-heidi-owen-west-on-understanding-your-stores-purpose

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Dax Dasilva on Why You Must Work with Others to See the Change You Want [Episode 304]

Fri, 25 Oct 2019 18:00:00 GMT

In this episode of Tell Me Something Good About Retail, Dax Dasilva inspires us to create change through open communication with diverse minds and gives us insights for both our personal and professional lives.

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Key Links

Dax Dasilva LinkedIn Profile
Age of Union Book Purchase
Field Agent: https://www.fieldagent.net/

-----Everyone Can be a Changemaker

It is the path of least resistance.

How Diversity Can Help You Solved Problems

It can be difficult
Diverse groups working together lead to problem solving

Be What Your Company Needs You to Be

The workplace changes - you must redefine your job

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More details at: https://www.retaildoc.com/podcast/retail-podcast-304dax-dasilva-on-creating-change-through-diverse-minds

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Bill Jackson on 3 Takeaways for Your Specialty Retail Brand [Episode 303]

Fri, 18 Oct 2019 18:00:00 GMT

This episode is devoted to the fundamentals of your specialty retail brand, focusing on three major takeaways to practice. Learn how to incorporate these fundamentals into your business on this episode of Tell Me Something Good About Retail.

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Key Links

Bill Jackson LinkedIn Profile
Rockford Facebook Page
Field Agent: https://www.fieldagent.net/

-----Stay Grounded

If you want to sell a product, you have to stay in the trenches.

Train Your Reps

If the answer is nothing, you have a problem.

Ask Questions

Why are they going to buy from you?

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More details at: https://www.retaildoc.com/podcast/retail-podcast-bill-jackson-on-3-takeaways-for-your-specialty-retail-brand

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Jordan and Glenn Edwards On Being Entrepreneurial In Retail [Episode 302]

Fri, 11 Oct 2019 18:00:00 GMT

Jordan and Glenn Edwards discuss the importance of embracing the fundamentals while building your retail business. Learn how to incorporate these fundamentals into your business, and much more in this episode of Tell Me Something Good About Retail.

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Key Links

Jordan Edwards LinkedIn Profile
This Is It Book Purchase Page
Mixology Website
Field Agent: https://www.fieldagent.net/

-----Build It and Sell It

Paralysis by analysis is very real.

Remember the Basics

If a company can’t make sure the bathroom is clean for their customers, the rest of the business is probably not handled well either.

Have a Fundamental Process

It’s important to have a fundamental process, like treating all employees, landlords and vendors the same.

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More details at: https://www.retaildoc.com/podcast/retail-podcast-302-jordan-glenn-edwards-on-being-entrepreneurial-in-retai

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions.

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Neil Saunders on The Three Challenges Every Retailer Faces [Episode 301]

Fri, 04 Oct 2019 18:00:00 GMT

This episode is devoted to retailers' three big challenges: differentiation, managing investment, and understanding your customer.

Key Links

Neil Saunders' LinkedIn profile
Neil Saunders' Twitter
Field Agent: https://www.fieldagent.net/

How to deal with differentiation from competitors?

Answer how is what you are providing different?
Unless you can answer that, you'll fail

How should retailers deal with managing investments?

You must adapt to fast-moving technologies
Tie whatever you are doing back to your reason for existing
Pick the right ones your customers first

How to understand your customers?

Collect data from your employees
Unpack their gripes, wants and problems

More details at:https://www.retaildoc.com/podcast/neil-saunders-on-the-3-challenges-every-retailer-faces

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Tell Me Something Good About Retail is a product of The Retail Doctor and is produced by Simpler Media Productions

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Martin Lindstrom On Why Legacy Brands Are Toast [Episode 221]

Fri, 21 Jun 2019 21:49:00 GMT

Bob Phibbs interviews Martin Lindstrom, a Time Magazine Influential 100 Honoree. His books include Buyology - Truth and Lies About Why We Buy, Brandwashed - Tricks Companies Use to Manipulate Our Minds and Persuade Us to Buy and his most recent: Small Data: The Tiny Clues that Uncover Huge Trends. He is the resource for hundreds of brands around the world trying to make their brands memorable.

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Luke Kingsnorth, CEO of Charles Tyrwhitt, On Building A Global Brand [Episode 220]

Fri, 14 Jun 2019 21:56:00 GMT

Bob Phibbs interviews Luke Kingsnorth, CEO of UK retailer Charles Tyrwhitt on building a family business into a global omnichannel retailer.

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Al Gerrie, CEO of Zig Zag, On Retail's Dirty Secret: Returns [Episode 219]

Fri, 07 Jun 2019 23:05:00 GMT

Bob Phibbs interviews Al Gerrie, Founder and CEO of ZigZag Global on the challenges of retail returns across the globe, how they vary by country and what his company is doing to make it easier for both consumer and retailer.

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Barrie Brown, CEO of Sleep Store, Says Cleanliness Pays Off [Episode 218]

Fri, 31 May 2019 21:13:00 GMT

On this retail podcast Bob Phibbs interviewed Barrie Brown, CEO Sleep Store about his progress up the ranks to running multiple locations and eventually landing in his own single store selling luxury mattresses from $5,000 to $100,000 in Silicon Valley.

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Mark Fletcher, Owner of NewsXpress AU. On Finding Out That Sarcasm Can Sell [Episode 217]

Sat, 25 May 2019 19:21:00 GMT

Bob Phibbs interviewed Mark Fletcher CEO NewsXpress AU on how understanding their Millennial customers led to selling gifts to people who want to make fun of their friends, on franchising and the goal of finding the fun in selling your products in a store.

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Mark Kilens, VP of Content and Community at Drift, On The Conversations You Have With Customers [Episode 216]

Sat, 18 May 2019 00:17:00 GMT

Bob Phibbs interviewed Mark Kilens, VP of Content and Community at Drift. Mark talked about his early days working at a college bookstore, how to connect future customers to you in realtime, and how to have more conversations through your website.

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Nitin Mantani, CEO of PredictSpring, Says It's About Transparency And Convenience [Episode 215]

Sat, 11 May 2019 01:17:00 GMT

Bob Phibbs interviewed Nitin Mantani, CEO PredictSpring while attending ShopTalk19. Nitin talked about his early days at Google Shopping, how Amazon has mastered commodity commerce, and online customer fatigue.

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Tammi Ketterman of Ketterman's Jewelers Says Customer Triggers Spark Sales [Episode 213]

Fri, 03 May 2019 22:00:00 GMT

Bob Phibbs interviewed Tammi Ketterman from Ketterman's Jewelers in Leesburg, Virginia. Tammi talked about the importance of sense triggers, events that produce sales and customer loyalty which in her case includes 326 rum cakes.

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Chris Bossola, CEO of Need Supply, On The New Luxury Millennial Customer [Episode 214]

Wed, 24 Apr 2019 16:47:00 GMT

Bob Phibbs interviewed Chris Bossola with Need Supply while attending ShopTalk19. Chris talked about the new Millennial luxury customer he serves, their buying habits and starting up a new retail business.

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Roy Erez, CEO of Loop Commerce, On Uncoupling Gifting From Shipping [Episode 212]

Mon, 15 Apr 2019 01:30:00 GMT

Bob Phibbs interviewed Roy Erez, CEO Loop Commerce while attending ShopTalk19. We discussed his experience selling personal computers back in the day and disrupting how commerce thinks about shopping for someone else.

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Jon and Gila Kurtz, Founders of Dog Is Good, On Building A Brand From An Idea To Product [Episode 211]

Fri, 05 Apr 2019 22:15:00 GMT

Bob Phibbs interviewed Jon and Gila Kurtz, founders of Dog Is Good a pet products company based in Los Alamitos, CA. While attending SuiteWorld recently, they discussed taking their brand from concept to product, how they support their brick and mortar retailers, and staying focused on their goals.

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Apu Gupta, CEO of Curalate, On Social Commerce Mistakes and Opportunities [Episode 210]

Sun, 31 Mar 2019 20:00:00 GMT

Bob Phibbs interviewed Apu Gupta, CEO of Curalate who unpacks the breadth of social commerce activities you need to engage in, the core need of understanding what is the problem that your social post is solving for your consumer, and the dangers of looking at shopping through the lens of last click attribution.

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Joey Pointer, CEO of Fleet Feet, On Getting Everybody Onboard [Episode 209]

Fri, 22 Mar 2019 18:00:00 GMT

Bob Phibbs interviewed Joey Pointer, CEO of Fleet Feet who shares an inspiring story what he found one day on a run in the rain and how their technology partner Volumental has given Fleet Feet's 176 stores an unprecedented ability to fit and sell shoes. He also shares what it takes to change the culture of a retailer.

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Greg Petro, CEO of First Insight, On Going To Market Smarter [Episode 208]

Sat, 16 Mar 2019 19:00:00 GMT

Bob Phibbs interviewed Greg Petro, CEO, First Insight at Shoptalk in Las Vegas. Greg talks about how his company helps entrepreneurs go to market quicker - especially with HENRYS - as well as his early days in retail as a buyer, and how racing cars helps him focus.

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Jonathan Treiber, CEO and Co-Founder of RevTrax, On Getting People Into Stores [Episode 207]

Sat, 09 Mar 2019 06:56:00 GMT

Bob Phibbs interviews Jonathan Treiber, CEO and Co-Founder, RevTrax . Jonathan talks about how his company gets bodies into stores to make purchases and how he learned at an early age, it's about somebody other than me first.

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Ralph Simons, CEO of Tane, Says Clients Buy With Their Eyes, Then Their Wallets [Episode 206]

Fri, 01 Mar 2019 20:09:00 GMT

Bob Phibbs interviews Ralph Simons, CEO Tane luxury jewelry in Mexico. Ralph talks about the need for story telling - especially when selling luxury goods, how selling luxury is different and how much the salesperson can determine the client's buying choices.

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Jane Lu, CEO of Showpo, Says Being a Good Business Person Means Being a Good Problem Solver [Episode 205]

Fri, 22 Feb 2019 22:49:00 GMT

Bob interviews Jane Lu founder Showpo on switching gears from finance, starting a business in her parents’ garage in Australia, starting her online fashion brand, Showpo, and her legendary Instagram account as #thelazyCEO

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Matt Rhodus, Director & Industry Principal at NetSuite, Asks What Are You Arming The Associate With? [Episode 204]

Fri, 15 Feb 2019 19:40:00 GMT

Bob speaks with Matt Rhodus, Director & Industry Principal NetSuite about the new survey we conducted and the trends in retail pointing the way forward for retail in 2019.

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Nick Molnar, CEO Afterpay, On The Right Work Creates Entrepreneurial Spirit [Episode 203]

Fri, 08 Feb 2019 21:11:00 GMT

Bob interviews 28-yr old Nick Molnar, CEO of Afterpay. After starting in the jewelry business he co-founded a revolutionary reverse layaway program for Millennials now worth over $2 billion in just four short years.

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Kevin Harwood, VP Technology at Outdoor Voices, Says Don't Be Scared Of A Crisis [Episode 202]

Tue, 05 Feb 2019 21:58:00 GMT

Bob interviews Kevin Harwood of Outdoor Voices who explains the brand's AR service that encourages shoppers to venture outdoors, how he jumped from agency work to OV and how investing his time early on paid big dividends.

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NRF 2019: 3 Takeaways from Retail's Big Show [Episode 201]

Mon, 28 Jan 2019 19:00:00 GMT

Season 2 kicks off as I speak with Mark Bunny with Ingenico about how to deal with a diner's pet peeve about waiting for a check, Joel Reed CEO, IAM Robots and why there is such a need for robots and I talk data with My Storey-E Co-Founder Idan Sergi about his new app that combines online and offline data for more effective merchandising and selling at the National Retail Federation's Big Show in New York.

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Hilary Blair, CEO of Articulate Real and Clear, On The Shifts In Conversation [Episode 123]

Sun, 25 Nov 2018 20:32:00 GMT

Bob Phibbs interviewed Hilary Blair, CEO Articulate Real And Clear on how to prevent misunderstandings with subordinates, how breath and consonants make a big difference when talking with younger co-workers and much more.

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Georganne Bender & Rich Kizer Say Retail Is A Comparison Game [Episode 121]

Sat, 10 Nov 2018 02:38:00 GMT

Bob Phibbs interviewed Georganne Bender & Rich Kizer, principals of Kizer & Bender, retail consumer anthropologists on the power of events, merchandising and changes in retail.

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Jamie Bettencourt, SVP of Mood Media On Using The Senses To Bring Stores To Life [Episode 120]

Fri, 02 Nov 2018 19:15:00 GMT

Bob Phibbs interviewed Jamie Bettencourt with Mood Media as she shares how music and scent can help create the right mood in a brick and mortar store.

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Dean Shulman, SVP of Brother, On Creating A Passionate Network Of Dealers [Episode 119]

Thu, 25 Oct 2018 00:52:00 GMT

Bob Phibbs interviewed Dean Shulman CEO of Brother as he shares how observing his customers helped him have aha moments, the need to partner with your dealer network if you want to be successful and which reviews he always reads and why.

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Colby Williams of Parengo Coffee On Small Town Retail Rewards [Episode 118]

Tue, 09 Oct 2018 01:16:00 GMT

Latest episode of Bob Phibbs, The Retail Doctor interviewing Colby Williams found of Parengo Coffee as he shares why smaller rural retailers are successful, why he chose to not carry a staple in the south, the power of online reviews and more.

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Becky Tyre, Founder of Retail Details On A Love For Independent Retail [Episode 117]

Sat, 15 Sep 2018 21:30:00 GMT

Bob Phibbs interviewed Becky Tyre, Founder and editor of the Retail Details blog and a Contributing Editor at Gifts & Decorative Accessories magazine. She is a shop local advocate and specializes in visual merchandising. She talks about merchandising a pocket of your store that is Instagramable, clutter comes not just from poor buying but also poor fixtures and your need to collaborate with local makers or national companies for unique items that drive margin.

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Bob Phibbs Says When The Mind Goes, So Should You [Episode 116]

Sun, 09 Sep 2018 22:24:00 GMT

Bob Phibbs interviews himself about knowing when it is time to change, his background in retail and why he does what he does.

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Paula Rosenblum On Cracks In Amazon's Grip [Episode 115]

Fri, 31 Aug 2018 20:07:00 GMT

Bob Phibbs interviews Paula Rosenblum Managing Partner and co-founder of Retail Systems Research. She is well known for her pragmatic approach to retail and talks about shiny object syndrome, possible cracks in Amazon's model and how retail continues to evolve.

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Whitney Morgan of Collage On Being Socially Responsible [Episode 114]

Fri, 17 Aug 2018 19:29:00 GMT

Bob Phibbs interviewed Whitney Morgan, Owner of Collage in York, Pennsylvania who just received the REA Socially Responsible Retailer Category award. She shares her ideas that you can always purchase more so feel free to wait, retail is a lot of time spent figuring things out and being socially responsible is the best way to show your community support.

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Todd Gill, Former Director of Retail for Calphalon, Says You Can't Over-Communicate [Episode 113]

Fri, 10 Aug 2018 17:01:00 GMT

Bob Phibbs interviewed Todd Gill, Southern Regional Director for Rockler Woodworking and former Director of Retail for Calphalon. He shares his tips on managing a diverse workforce across multiple states, how to have difficult discussions and what it takes to compete in brick and mortar retail.

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Jennifer Grimm, Founder of Lux Beauty Boutique, Says Math Doesn't Lie [Episode 112]

Sat, 28 Jul 2018 01:34:00 GMT

Bob Phibbs interviewed Jennifer Grimm, CEO and Founder of Lux Beauty Boutique in Edmonton. She shares her tips on being a small business and how she looks at some retailers who put so much money into a store because they love shoes or clothes or beauty and they don’t realize what they need to love are spreadsheets, systems, and analyzing people.

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Patricia Fripp, CEO & Founder of Fripp, Says Work Smarter, Not Harder [Episode 111]

Fri, 20 Jul 2018 21:01:00 GMT

Bob Phibbs interviewed Patricia Fripp, past President of the National Speaker's Association,as she shared her journey from in-demand hairstylist in San Francisco and salon owner to speaker, speech coach, and sales trainer. She shared important rules of customer service, owning your own business and saying words that make you sound less-than-professional.

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Tony Post, Founder & CEO, On Listening To Your Customers [Episode 110]

Sat, 14 Jul 2018 00:00:00 GMT

Bob Phibbs interviews Tony Post, CEO and Founder of Topo Athletic shoes near Boston. He talks about his journey in footwear with Rockport and Vibram and on to his founding his own athletic shoe company as well as how any brand should build customers partnering with brick and mortar stores.

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Melanie Tillett, Founder of Tillets On Building A Vast Online Following [Episode 109]

Fri, 06 Jul 2018 23:37:00 GMT

Bob Phibbs interviewed Melanie Tillett who, along with her two daughters founded Tippett's in the UK just five years ago. Now with a Facebook following of 50,000, she shares how they've added stores and fans across the world.

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Paul LaPonte of Quality Sewing On Finding A Way To Say Yes [Episode 108]

Fri, 29 Jun 2018 23:22:00 GMT

Bob Phibbs, the Retail Doctor interviews Paul LaPonte, President, Quality Sewing with 13 stores across the state of Washington. Paul shares his sales philosophy that it is all about finding a way to say 'yes,' how a sale does not have a finite limit, and why one store does better than another.

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LaDonna McCarran of Nook & Cranny Says Manage Your Business From Your Customers' Viewpoint [Episode 107]

Fri, 22 Jun 2018 18:53:00 GMT

Bob Phibbs, The Retail Doctor, interviews LaDonna McCarran, Co-Owner The Pantry, Nook & Cranny, Rose & Alice Handcrafted Soaps. She talks about how kismet allowed her to grasp opportunities and run with them, trust your instincts when buying, and how to manage your business from your customers' viewpoint.

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Rachel Doyle of Arboretum Garden Centre Says The Glass Is Not Half Full; It's Full All The Time [Episode 106]

Sat, 16 Jun 2018 00:55:00 GMT

Rachel Doyle CEO of Arboretum is the third ever Lifetime Achievement Award winner (and first woman to win) the Retail Excellence award in Ireland. Three great points you'll hear are that unless people die, anything else we can sort out in lif, an opportunity has to be realized in the lifetime of the opportunity and that entrepreneurs need todare to be different and go outside of the boundaries.

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Patrick and Imelda Bourke On Thriving For 90 Years In Retail [Episode 105]

Fri, 08 Jun 2018 00:53:00 GMT

Patrick Bourke is CEO of his namesake men's clothing stores in Country Clare and his wife Imelda has her own restaurant across the street. I spoke to them about Patrick being the fourth generation owners the day after he received the prestigious Retail Excellence award

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Roberta Bonoff of Creative Kidstuff Says Everything Is Just A Conversation [Episode 104]

Wed, 30 May 2018 17:19:00 GMT

Roberta Bonoff, CEO of Creative Kidstuff in Minneapolis shares her experiences of being in retail for 30 years, why tasks often get priority over selling, how they started their own TV show, what customers care about and more.

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Brian Travilla of Petco On Secrets To Managing Retail Employees [Episode 103]

Wed, 23 May 2018 14:36:00 GMT

Brian Travilla, Regional & District Leader at PetCo shares how to have those uncomfortable conversations about attitude, what works to get employees to succeed and his trajectory from working at Montgomery Ward when he was in high school to being responsible for about 1000 associates. He joined me from his office in Chicago.

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Deanna Renda of Naples Soap Co. On The Tenacity of an Entrepreneur [Episode 102]

Thu, 17 May 2018 15:00:00 GMT

Deanna Renda, the Founder of Naples Soap Company to talk about how she started from humble beginnings as a nurse and trying to solve her child's skincare problem to building her network of 11 stores throughout Florida.

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Tony Drockton of Hammit Handbags On The Impact of Knowing Your Customer [Episode 101]

Fri, 11 May 2018 22:53:00 GMT

Bob Phibbs, the Retail Doctor, sat down at Netsuite18 with Hammitt Handbags' Chief Cheerleader Tony Drockton to learn what it takes to be a successful small business in retail in 2018.

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