60 acast.com Customer Care Channel https://shows.acast.com/the-customer-care-channel en Copyright Customer Care Channel 2024 Customer service, customer success, customer journey map, customer service jobs, customer success manager, customer experience, customer lifetime value, customer service skills, customer care, customer support, customers needs, types of customer service, customer service examples, customer service important, what is good customer service Lisa Baker What is a good customer experience to you? Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.

Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.

Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!


**Connect with Us:**

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**

If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!

Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Welcome to the Customer Care Channel, your go-to podcast for creating amazing customer experiences and honing your customer service skills.

Hosted by Lisa Baker, this podcast is designed especially for business owners who are passionate about elevating their customer service to the next level.

Join us as we explore actionable tips, inspiring stories, and expert insights to help you build a loyal customer base and thrive in the competitive business landscape.


Episodes are currently uploaded as and when I can around looking after my 18 month old and 3 year old!


**Connect with Us:**

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


**Subscribe & Review:**

If you enjoyed the show, please subscribe and leave us a review on Apple Podcasts, Spotify, or wherever you listen. Your support helps us grow and reach more female entrepreneurs like you!

Thank you for tuning in to the Customer Care Channel. Join us next week as we continue to explore the art of exceptional customer service. Remember, happy customers are the heart of a successful business!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> true Lisa Baker info+63dd21012c2244001144d043@mg-eu.acast.com 63dd21012c2244001144d043 the-customer-care-channel episodic https://assets.pippa.io/shows/63dd21012c2244001144d043/1761857560789-cc575e58-b5a5-4878-9adb-ede4d7351e3f.jpeg https://shows.acast.com/the-customer-care-channel Customer Care Channel How to Implement Change Safely in Your Business How to Implement Change Safely in Your Business Mon, 16 Feb 2026 07:00:00 GMT 10:57 691b90d0b958098159805d9d false https://customercarechannel.com/implementing-change-without-losing-your-customers/ 691b90d0b958098159805d9d 63dd21012c2244001144d043 how-to-implement-change-safely-in-your-business full 43 If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn.


In this episode, you’ll learn how to implement change safely, how to communicate updates to customers, and how to reduce risk while improving customer experience.


Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

]]> If your business is planning an update—like raising prices, launching new software, or refreshing your brand—how you communicate that change matters more than the change itself. Done well, change builds trust. Done poorly, it creates confusion, complaints, and churn.


In this episode, you’ll learn how to implement change safely, how to communicate updates to customers, and how to reduce risk while improving customer experience.


Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Journey Mapping: The Simple Tool That Instantly Improves Customer Experience Customer Journey Mapping: The Simple Tool That Instantly Improves Customer Experience Mon, 02 Feb 2026 07:00:00 GMT 8:18 691cdd4cd712ac48f4786d1d false https://customercarechannel.com/customer-journey-map/ 691cdd4cd712ac48f4786d1d 63dd21012c2244001144d043 customer-journey-map full 42 In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.


You’ll learn:

  • Why your customer journey isn’t what you think it is
  • The hidden friction points costing you sales
  • The 5 stages every business needs to get right
  • A simple 3-step method to map your customer journey today


✨ Customer Success Bundle Download

✨ Enrol onto Course


If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point.


Listen now and map your way to a better experience.

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, we unpack the simplest tool that can instantly improve your customer experience — the customer journey map. No jargon. No complicated software. Just clarity.


You’ll learn:

  • Why your customer journey isn’t what you think it is
  • The hidden friction points costing you sales
  • The 5 stages every business needs to get right
  • A simple 3-step method to map your customer journey today


✨ Customer Success Bundle Download

✨ Enrol onto Course


If you want happier customers, smoother interactions, and more repeat business — this episode is your starting point.


Listen now and map your way to a better experience.

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Hire the Right People for Exceptional Customer Service How to Hire the Right People for Exceptional Customer Service Mon, 19 Jan 2026 07:00:00 GMT 4:16 691cec06589629f7d6f19a69 false https://customercarechannel.com/hiring-for-customer-service-team/ 691cec06589629f7d6f19a69 63dd21012c2244001144d043 hiring-for-customer-service-team full 41 In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.


You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.


Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, Lisa breaks down how to hire, train, and empower a team that genuinely cares about your customers.


You’ll learn the key traits to hire for, the red flags to avoid, and how to build a human-first culture that keeps customers coming back. Perfect for business owners building their first team or expanding a growing one.


Download Customer Success Kit → Grab the freebies (customer avatar workbook, customer focused business planner and complaint responses

Customer Experience Course → Enrol now

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Use AI in Customer Experience Without Losing the Human Touch How to Use AI in Customer Experience Without Losing the Human Touch Mon, 05 Jan 2026 07:00:00 GMT 7:23 691e37498f2dd34e466e5d69 false https://customercarechannel.com/ai-customer-experience-without-losing-human-touch/ 691e37498f2dd34e466e5d69 63dd21012c2244001144d043 ai-in-customer-experience-without-losing-the-human-touch full 40 Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your action step for this week.


Grab your free Customer Success Kit to plan your first AI upgrade.

Enrol onto Customer Experience Course.


Or visit www.customercarechannel.com

Hosted on Acast. See acast.com/privacy for more information.

]]> Today, we’re breaking down how to use AI in your business ethically, responsibly, and without losing the personal touch your customers love. Learn the three easiest places to start using AI — email responses, chatbots, and feedback analysis — plus the simple safeguards that keep your tone and authenticity intact. I’m sharing a real client example, golden rules for safe implementation, and your action step for this week.


Grab your free Customer Success Kit to plan your first AI upgrade.

Enrol onto Customer Experience Course.


Or visit www.customercarechannel.com

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better Customer Experience Without Overwhelm: How to Simplify, Prioritise, and Care Better Mon, 22 Dec 2025 07:00:00 GMT 7:49 691f7100d35aa096b5634808 false https://customercarechannel.com/customer-experience-without-overwhelm/ 691f7100d35aa096b5634808 63dd21012c2244001144d043 customer-experience-without-overwhelm full 39 Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.


Perfect for business owners who feel like they’re constantly firefighting:

Hosted on Acast. See acast.com/privacy for more information.

]]> Feeling overwhelmed by customer care? In this episode, I break down why customer experience feels heavy—and how to make it simple, sustainable, and actually energising again. Learn how to set boundaries, choose your priority customer journey, use automation wisely and protect your time without losing your human touch.


Perfect for business owners who feel like they’re constantly firefighting:

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Handle Customer Complaints the Right Way How to Handle Customer Complaints the Right Way Mon, 08 Dec 2025 07:00:00 GMT 6:15 691f80cad35aa096b569079a false https://customercarechannel.com/handle-customer-complaints/ 691f80cad35aa096b569079a 63dd21012c2244001144d043 how-to-handle-customer-complaints-the-right-way full 38 In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.


Plus — real examples, practical scripts, and the mindset shift every business owner needs.


🎧 Listen to learn:

  • The 3-step Acknowledge → Apologise → Act method
  • How to defuse anger quickly
  • The follow-up most businesses forget
  • How to track complaints to find hidden friction
  • A real case study where complaints dropped by 80%


Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, I’m breaking down the simple 5-step method that turns unhappy customers into loyal fans. You’ll learn how to respond with confidence, reduce defensiveness, spot complaint patterns, and fix issues before they become bigger problems.


Plus — real examples, practical scripts, and the mindset shift every business owner needs.


🎧 Listen to learn:

  • The 3-step Acknowledge → Apologise → Act method
  • How to defuse anger quickly
  • The follow-up most businesses forget
  • How to track complaints to find hidden friction
  • A real case study where complaints dropped by 80%


Download your free Customer Success Kit here.

Enrol onto my Customer Experience Course here.

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Experience is Your Business Superpower! Customer Experience is Your Business Superpower! Mon, 24 Nov 2025 20:30:00 GMT 7:25 69150e03a17ebcde881c7762 false https://customercarechannel.com/customer-experience-repeat-business/ 69150e03a17ebcde881c7762 63dd21012c2244001144d043 customer-experience-is-your-business-superpower full 37 Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.


✨ FREE Resource: Download the Customer Success Kit (3 free downloads)

✨ Access Template Library

✨ Enrol on to Customer Experience Course

✨ FREE Customer Service & CX videos

✨ Get Lisa's Help

✨ FREE articles to upskill

Read this episode here.


Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.


🔔 Next Episode:

Turning Complaints into Opportunities — how to transform tough feedback into growth.


Follow The Customer Care Channel and start building a business your customers rave about.

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer care isn’t just a department — it’s your business’s secret superpower. In this episode, customer experience strategist Lisa Baker shares how to turn everyday customer interactions into your greatest advantage.


✨ FREE Resource: Download the Customer Success Kit (3 free downloads)

✨ Access Template Library

✨ Enrol on to Customer Experience Course

✨ FREE Customer Service & CX videos

✨ Get Lisa's Help

✨ FREE articles to upskill

Read this episode here.


Customer care isn’t a box to tick — it’s the bridge between your marketing and your delivery. Lead with empathy, and you’ll create a brand people trust and talk about.


🔔 Next Episode:

Turning Complaints into Opportunities — how to transform tough feedback into growth.


Follow The Customer Care Channel and start building a business your customers rave about.

Hosted on Acast. See acast.com/privacy for more information.

]]> What Service Desk Management is What Service Desk Management is Fri, 19 Sep 2025 20:17:36 GMT 7:09 68cdba12146cfd1a6546a6e5 false https://shows.acast.com/the-customer-care-channel/episodes/what-service-desk-management-is 68cdba12146cfd1a6546a6e5 63dd21012c2244001144d043 what-service-desk-management-is full 2 36 What service desk management is, why it matters and what value it can bring to your business.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> What service desk management is, why it matters and what value it can bring to your business.

👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo

To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel

So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Building a Customer-Centric Culture: Strategies for Lasting Success Building a Customer-Centric Culture: Strategies for Lasting Success Fri, 12 Sep 2025 07:00:00 GMT 10:12 68a786b83b6c8654979a9b28 false https://shows.acast.com/the-customer-care-channel/episodes/building-a-customer-centric-culture-strategies 68a786b83b6c8654979a9b28 63dd21012c2244001144d043 building-a-customer-centric-culture-strategies full 2 35 Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.


👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Want to build a business customers love? It starts with culture. In this episode, we’ll uncover how to create a customer-centric culture that drives loyalty, improves satisfaction, and fuels business growth. You’ll learn what customer centricity looks like in practice, the steps to embed it across your organization, and why it gives you an unbeatable competitive edge.


👉 Watch the full YouTube episode here: https://youtu.be/TblIZk8xWqo


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Avoid These Customer Service Mistakes and Build Loyalty Avoid These Customer Service Mistakes and Build Loyalty Fri, 05 Sep 2025 07:00:00 GMT 18:02 68a62354e2f63983a7cb3652 false https://shows.acast.com/the-customer-care-channel/episodes/avoid-these-customer-service-mistakes-and-build-loyalty 68a62354e2f63983a7cb3652 63dd21012c2244001144d043 avoid-these-customer-service-mistakes-and-build-loyalty full 2 34 Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.


👉 Subscribe for more strategies on customer retention and growth.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Customers don’t leave because of price—they leave because of poor service. In this episode, we’ll break down the most common customer service mistakes that damage trust, hurt loyalty, and cost you repeat sales. You’ll learn what NOT to do and, more importantly, how to turn service slip-ups into opportunities to impress your customers.


👉 Subscribe for more strategies on customer retention and growth.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Analyze Customer Complaints (and Fix Them Fast!) How to Analyze Customer Complaints (and Fix Them Fast!) Fri, 29 Aug 2025 07:00:00 GMT 10:44 68a4771d352b565deb2b0ff2 false https://shows.acast.com/the-customer-care-channel/episodes/33-how-to-analyze-customer-complaints-and-fix-them-fast 68a4771d352b565deb2b0ff2 63dd21012c2244001144d043 33-how-to-analyze-customer-complaints-and-fix-them-fast full 2 33 Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.


Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.


💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Are customer complaints overwhelming your business? In this video, we break down the essential tools for effective complaint analysis that every small to medium business needs. Learn how to turn negative feedback into actionable insights, improve customer satisfaction, and protect your reputation.


Stop struggling with ad hoc solutions—discover proven strategies and complaint-handling tools that actually work.


💡 If you’re ready to transform complaints into opportunities for growth, this is where you start.


#CustomerService #ComplaintHandling #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Create Amazing Customer Experiences (That Actually Work!) How to Create Amazing Customer Experiences (That Actually Work!) Fri, 22 Aug 2025 07:00:00 GMT 10:07 68a46f9d3b6c865497788c8f false https://shows.acast.com/the-customer-care-channel/episodes/how-to-create-amazing-customer-experiences 68a46f9d3b6c865497788c8f 63dd21012c2244001144d043 how-to-create-amazing-customer-experiences full 2 32 Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.


Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.


💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!


#CustomerExperience #CustomerService #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Unlock the secrets to creating customer experiences that truly matter! In this video, Lisa Baker from the Customer Care Channel walks you through the fundamentals of building powerful customer relationships, improving satisfaction, and designing strategies that keep people coming back.


Whether you’re a business owner, marketer, or customer service professional, these practical tips will help you create memorable interactions and a customer-first culture.


💡 If you’re ready to elevate your customer strategy and grow your business through better customer care, start here!


#CustomerExperience #CustomerService #BusinessGrowth


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Top 5 Customer Complaint Mistakes That Are Costing You Sales Top 5 Customer Complaint Mistakes That Are Costing You Sales Fri, 01 Aug 2025 07:00:00 GMT 11:35 688930d8e0a86cc3ab51a0d3 false https://shows.acast.com/the-customer-care-channel/episodes/top-5-customer-complaint-mistakes-that-are-costing-you-sa 688930d8e0a86cc3ab51a0d3 63dd21012c2244001144d043 top-5-customer-complaint-mistakes-that-are-costing-you-sa full 2 31 In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.


Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.


💬 What You’ll Learn:

  • Why customer complaints are a goldmine for business improvement
  • The true cost of mishandling a complaint
  • 5 common mistakes to avoid
  • How to create a feedback loop for continuous improvement
  • What to do today to level up your complaints process


📌 Mentioned in This Episode:

  • Lisa’s YouTube Channel for more customer service tips
  • TikTok, Instagram & Facebook: @customercarechannel
  • Screenshot and tag @customercarechannel on IG to get featured!


📚 Coming Soon:

Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!


💡 Call to Action:

👉 Follow the podcast so you never miss an episode

👉 Share this episode with a friend who needs to hear it

👉 Take 5 minutes today to audit your complaints process!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, Lisa Baker returns to the mic after a short break to share five major mistakes businesses make when handling customer complaints—and how those mistakes could be costing you real sales. Lisa breaks down each error, from ignoring feedback to lacking a clear complaints process, and offers practical tips to help you turn negative feedback into golden opportunities for growth.


Whether you’re a small business owner, team leader, or customer care rep, this episode will give you actionable steps to review your current approach, improve customer relationships, and boost retention through better service recovery.


💬 What You’ll Learn:

  • Why customer complaints are a goldmine for business improvement
  • The true cost of mishandling a complaint
  • 5 common mistakes to avoid
  • How to create a feedback loop for continuous improvement
  • What to do today to level up your complaints process


📌 Mentioned in This Episode:

  • Lisa’s YouTube Channel for more customer service tips
  • TikTok, Instagram & Facebook: @customercarechannel
  • Screenshot and tag @customercarechannel on IG to get featured!


📚 Coming Soon:

Lisa is working on a book that teaches a step-by-step method for reviewing and improving customer experience—designed especially for small business owners. Stay tuned for preorder info!


💡 Call to Action:

👉 Follow the podcast so you never miss an episode

👉 Share this episode with a friend who needs to hear it

👉 Take 5 minutes today to audit your complaints process!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction Fri, 21 Feb 2025 08:00:00 GMT 4:32 67b632b9b36782a0375e0f95 false https://shows.acast.com/the-customer-care-channel/episodes/5-proven-tips-to-reduce-customer-complaints 67b632b9b36782a0375e0f95 63dd21012c2244001144d043 5-proven-tips-to-reduce-customer-complaints full 1 30 In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode I discuss 5 Proven Tips to Reduce Customer Complaints and Boost Satisfaction.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Top 49 Customer Complaints Businesses Receive and How to Address Them Top 49 Customer Complaints Businesses Receive and How to Address Them Fri, 14 Feb 2025 08:00:00 GMT 25:25 67ae48fae54c8d172895f96f false https://shows.acast.com/the-customer-care-channel/episodes/top-49-customer-complaints-businesses-receive-and-how-to-add 67ae48fae54c8d172895f96f 63dd21012c2244001144d043 top-49-customer-complaints-businesses-receive-and-how-to-add full 1 29 In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.


As promised:


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode Lisa discusses the Top 49 Customer Complaints Businesses Receive and How to Address Them.


As promised:


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master Fri, 07 Feb 2025 08:00:00 GMT 12:40 67a2277b9cd0aa28f73fa724 false https://shows.acast.com/the-customer-care-channel/episodes/10-proven-customer-service-strategies 67a2277b9cd0aa28f73fa724 63dd21012c2244001144d043 10-proven-customer-service-strategies full 1 28 In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!


As promised:


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode I discuss the 10 Proven Customer Service Strategies Every Beginner Entrepreneur Must Master!


As promised:


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Time Management Hacks for Entrepreneurs - Crush Your 2025 Goals Time Management Hacks for Entrepreneurs - Crush Your 2025 Goals Fri, 24 Jan 2025 08:00:00 GMT 7:53 67914e877e5a4982477abaa2 false https://shows.acast.com/the-customer-care-channel/episodes/time-management-hacks-for-entrepreneurs-crush-your-2025-goal 67914e877e5a4982477abaa2 63dd21012c2244001144d043 time-management-hacks-for-entrepreneurs-crush-your-2025-goal full 1 27 In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!


As promised:


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee



Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode I discuss the apps I use to keep on top of everything! This episode is about time management hacks for entrepreneurs - crush your 2025 goals!


As promised:


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee



Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> 2025 Business Trends - Top Strategies Entrepreneurs Need to Know 2025 Business Trends - Top Strategies Entrepreneurs Need to Know Fri, 17 Jan 2025 08:00:00 GMT 7:46 678967fb981eb82ca63adc00 false https://shows.acast.com/the-customer-care-channel/episodes/2025-business-trends-top-strategies-entrepreneurs 678967fb981eb82ca63adc00 63dd21012c2244001144d043 2025-business-trends-top-strategies-entrepreneurs full 1 26 Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Welcome to 2025 entrepreneurs! This episode is all about 2025 Business Trends, here find Top Strategies Entrepreneurs Need to Know for the up coming year!


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Build a Powerful Personal Brand in 2025 How to Build a Powerful Personal Brand in 2025 Fri, 10 Jan 2025 08:00:00 GMT 6:51 677d9d4b120e7eb3a7488f4b false https://shows.acast.com/the-customer-care-channel/episodes/build-a-powerful-personal-brand-in-2025 677d9d4b120e7eb3a7488f4b 63dd21012c2244001144d043 build-a-powerful-personal-brand-in-2025 full 1 25 Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers.


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee



Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Welcome to 2025 entrepreneurs! This episode is all about How to Build a Powerful Personal Brand in 2025. Tune in to find out what you need to do in order to be ahead of your competitors in 2025 and win over those customers.


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee



Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints Transforming Retail - How to Create Outstanding Customer Experiences and Reduce Complaints Fri, 20 Dec 2024 08:00:01 GMT 31:56 67641cbea977962b2e68123c false https://shows.acast.com/the-customer-care-channel/episodes/how-to-create-outstanding-customer-experiences 67641cbea977962b2e68123c 63dd21012c2244001144d043 how-to-create-outstanding-customer-experiences full 1 24 Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.


//Resources mentioned//

Episode 4 - Understanding the Customers Experience - Listen here

Episode 12 - What is Customer Journey Mapping - Listen Here


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 24 is all about Transforming Retail. Giving you tips and tricks into How to Create Outstanding Customer Experiences and Reduce Complaints for your business no matter who you are.


//Resources mentioned//

Episode 4 - Understanding the Customers Experience - Listen here

Episode 12 - What is Customer Journey Mapping - Listen Here


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Building a Customer-Centric Business: Simple Steps for Beginners Building a Customer-Centric Business: Simple Steps for Beginners Fri, 13 Dec 2024 08:00:14 GMT 6:55 675607452dd88df1328cd9b5 false https://shows.acast.com/the-customer-care-channel/episodes/customer-centric-business 675607452dd88df1328cd9b5 63dd21012c2244001144d043 customer-centric-business full 1 23 Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 23 is about buildinga customer-centric business giving 4 steps to follow to get you started!


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Building a Solid Foundation for Exceptional Customer Service Building a Solid Foundation for Exceptional Customer Service Fri, 06 Dec 2024 08:00:13 GMT 6:52 6746180078f05cc6cc5ca151 false https://shows.acast.com/the-customer-care-channel/episodes/exceptional-customer-service 6746180078f05cc6cc5ca151 63dd21012c2244001144d043 exceptional-customer-service full 1 22 In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

]]> In today’s episode, I talk about how to build a solid foundation to provide exceptional customer service.


Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Experience 101 - A Beginner’s Guide to Delight Your Customers Customer Experience 101 - A Beginner’s Guide to Delight Your Customers Fri, 29 Nov 2024 08:00:22 GMT 7:25 6744e9edd5818c4c59162d68 false https://shows.acast.com/the-customer-care-channel/episodes/customer-experience-101 6744e9edd5818c4c59162d68 63dd21012c2244001144d043 customer-experience-101 full 1 21 In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.


Key Topics Covered:


1. What is Customer Experience?  

2. Why Customer Experience is Crucial for Business Success  

3. Key Elements of a Positive Customer Experience  

4. How to Get Started with Customer Experience Management


Actionable Takeaways: 

  • Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
  • Keep It Simple: Make every step of the customer journey easy and enjoyable.
  • Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
  • Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
  • Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.


Resources:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised


Support the pod and Buy a Coffee: Buy me a Coffee


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

]]> In today’s episode, Lisa dives into the essentials of Customer Experience 101 for beginner entrepreneurs. You’ll learn what customer experience (CX) really means, why it’s so important for your business, and practical steps you can take to start creating a positive experience that keeps customers coming back fr more! If you’re just starting out, this episode will help you put your customers at the centre of everything you do.


Key Topics Covered:


1. What is Customer Experience?  

2. Why Customer Experience is Crucial for Business Success  

3. Key Elements of a Positive Customer Experience  

4. How to Get Started with Customer Experience Management


Actionable Takeaways: 

  • Understand Your Customer: Create a detailed customer avatar to know exactly who you’re serving. Don’t forget to grab my free customer avatar template to help you get started!
  • Keep It Simple: Make every step of the customer journey easy and enjoyable.
  • Communicate Well: Let your customers know they’re always heard—respond to their inquiries, and show appreciation for their business.
  • Get Personal: Use names, send thank-you notes, and add personal touches to every interaction.
  • Ask for Feedback: Regularly ask customers how you’re doing and use their feedback to improve.


Resources:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Printable Downloads: Get Organised


Support the pod and Buy a Coffee: Buy me a Coffee


Stay Connected: 

- Subscribe to The Customer Care Channel for more insights on building customer-focused businesses.  

- Follow us on social media for updates, tips, and behind-the-scenes content! - @customercarechannel


Please Rate & Review: ⭐️⭐️⭐️⭐️⭐️  

If you enjoyed this episode, we’d love it if you could leave a rating and review—it helps other new entrepreneurs find the show and grow their businesses, too!


Thank You for Listening!

Remember, a delighted customer is a loyal customer. Start building positive experiences today, and watch your business grow!

Hosted on Acast. See acast.com/privacy for more information.

]]> Handling Tough Situations: Navigating Difficult Customer Interactions Handling Tough Situations: Navigating Difficult Customer Interactions Fri, 22 Nov 2024 08:00:26 GMT 6:16 673b457041e2aeb1b9f41b83 false https://customercarechannel.com/difficult-customer-interactions/ 673b457041e2aeb1b9f41b83 63dd21012c2244001144d043 navigating-difficult-customer-interactions full 1 20 This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.


Host: Lisa  

Podcast: Customer Care Channel


Key Points:

  • Why Do Customers Get Upset?
  • Staying Calm and Professional
  • Offering Solutions and Following Up
  • Conclusion and Next Steps


Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/


Resources Mentioned:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode guides you through Handling Tough Situations: Navigating Difficult Customer Interactions.


Host: Lisa  

Podcast: Customer Care Channel


Key Points:

  • Why Do Customers Get Upset?
  • Staying Calm and Professional
  • Offering Solutions and Following Up
  • Conclusion and Next Steps


Episode Transcript:  https://customercarechannel.com/difficult-customer-interactions/


Resources Mentioned:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

]]> Productivity Tips for Becoming Customer-Focused in Your Business Productivity Tips for Becoming Customer-Focused in Your Business Fri, 15 Nov 2024 08:00:00 GMT 11:21 6731dcb8f1f30bee38e6ff53 false https://customercarechannel.com/productivity-tips-for-becoming-customer-focused/ 6731dcb8f1f30bee38e6ff53 63dd21012c2244001144d043 productivity-tips-for-becoming-customer-focused full 1 19 Productivity Tips for Becoming Customer-Focused in Your Business. In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact!


Resources Mentioned:

Brand New website: www.customercarechannel.com

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

]]> Productivity Tips for Becoming Customer-Focused in Your Business. In this episode, Lisa shares five productivity tips for beginner business owners looking to build a customer-focused business. As a female entrepreneur, it’s easy to feel overwhelmed with managing your day-to-day tasks, but prioritizing customer needs while staying productive is key to long-term success. Lisa breaks down practical tips to help you streamline your workflow, automate tasks, and develop customer-centric habits—all while keeping your sanity intact!


Resources Mentioned:

Brand New website: www.customercarechannel.com

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Connect with Us: 

- Follow us on @customercarechannel for more customer service tips!  

- Subscribe to the Customer Care Channel and never miss an episode.  

- Share this episode with fellow business owners who could use productivity tips to grow their customer-focused businesses.

Hosted on Acast. See acast.com/privacy for more information.

]]> The Secret to What Customer Service is The Secret to What Customer Service is Fri, 01 Nov 2024 08:00:44 GMT 5:33 667fe943da59509cba4123ab false https://shows.acast.com/the-customer-care-channel/episodes/the-secret-to-what-customer-service-is 667fe943da59509cba4123ab 63dd21012c2244001144d043 the-secret-to-what-customer-service-is 5 tips to implement right now! full 1 18 Episode 18 discusses the secret to what good customer service is!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 18 discusses the secret to what good customer service is!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Beauty Salon Ideas to provide excellent customer service Beauty Salon Ideas to provide excellent customer service Fri, 25 Oct 2024 07:00:06 GMT 9:21 664bb829c0bd1300138f6e1c false https://shows.acast.com/the-customer-care-channel/episodes/beauty-salon-ideas-to-provide-excellent-customer-service 664bb829c0bd1300138f6e1c 63dd21012c2244001144d043 beauty-salon-ideas-to-provide-excellent-customer-service full 1 17 Episode 17 discusses beauty salon ideas and much more!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 17 discusses beauty salon ideas and much more!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> What are Your Customer Service Standards What are Your Customer Service Standards Fri, 18 Oct 2024 07:00:27 GMT 7:56 664bb7fd9a162b0012a5e379 false https://shows.acast.com/the-customer-care-channel/episodes/what-are-your-customer-service-standards 664bb7fd9a162b0012a5e379 63dd21012c2244001144d043 what-are-your-customer-service-standards full 1 16 Episode 16 discusses what customer service standards are and why you need them!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 16 discusses what customer service standards are and why you need them!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> The Customer isnt Always Right The Customer isnt Always Right Fri, 11 Oct 2024 07:00:20 GMT 5:45 664bb7d09a162b0012a5dc35 false https://shows.acast.com/the-customer-care-channel/episodes/the-customer-isnt-always-right 664bb7d09a162b0012a5dc35 63dd21012c2244001144d043 the-customer-isnt-always-right full 1 15 Episode 15 discusses why the customer isn't always right and what to do!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 15 discusses why the customer isn't always right and what to do!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Give Great Customer Service - the L.A.S.T Method How to Give Great Customer Service - the L.A.S.T Method Mon, 07 Oct 2024 14:01:04 GMT 7:44 664bb7a19a162b0012a5d2fa false https://shows.acast.com/the-customer-care-channel/episodes/how-to-give-great-customer-service-the-last-method 664bb7a19a162b0012a5d2fa 63dd21012c2244001144d043 how-to-give-great-customer-service-the-last-method full 1 14 Episode 14 discusses the L.A.S.T method and how you can apply it to your business.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 14 discusses the L.A.S.T method and how you can apply it to your business.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Handle Customer Complaints How to Handle Customer Complaints Fri, 27 Sep 2024 07:00:22 GMT 12:44 664bb76c2e12a800122e6325 false https://shows.acast.com/the-customer-care-channel/episodes/how-to-handle-customer-complaints 664bb76c2e12a800122e6325 63dd21012c2244001144d043 how-to-handle-customer-complaints full 1 13 Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 13 discusses ways to handle customer complaints and why you need a customer complaints procedure to manage customer complaints effectively.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> What is Customer Journey Mapping What is Customer Journey Mapping Fri, 20 Sep 2024 07:00:56 GMT 13:51 664bb73a955b4a0012dd295b false https://shows.acast.com/the-customer-care-channel/episodes/what-is-customer-journey-mapping 664bb73a955b4a0012dd295b 63dd21012c2244001144d043 what-is-customer-journey-mapping full 1 12 Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Episode 12 explores what customer journey mapping is and how you can use customer journey mapping to improve your business.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Improving Customer Interactions via a Service Desk Improving Customer Interactions via a Service Desk Fri, 13 Sep 2024 07:00:00 GMT 10:06 664bb70d5c08730012691de8 false https://shows.acast.com/the-customer-care-channel/episodes/improving-customer-interactions-via-a-service-desk 664bb70d5c08730012691de8 63dd21012c2244001144d043 improving-customer-interactions-via-a-service-desk full 1 11 This episode explores customer journey mapping. Here find what customer journey mapping is and how to create customer journey maps.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores customer journey mapping. Here find what customer journey mapping is and how to create customer journey maps.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Service Resume Tips Customer Service Resume Tips Fri, 06 Sep 2024 07:00:21 GMT 6:43 664bb6da5c087300126916aa false https://shows.acast.com/the-customer-care-channel/episodes/customer-service-resume-tips 664bb6da5c087300126916aa 63dd21012c2244001144d043 customer-service-resume-tips full 1 10 This episode explores potential answers to customer service resume questions. Here find customer service resume tips to help you complete your CV and get that job you really want!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores potential answers to customer service resume questions. Here find customer service resume tips to help you complete your CV and get that job you really want!


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> How to Create a Customer Survey to Improve Customer Experience How to Create a Customer Survey to Improve Customer Experience Fri, 30 Aug 2024 07:00:04 GMT 12:15 664bb69e955b4a0012dd1101 false https://customercarechannel.com/customer-feedback/ 664bb69e955b4a0012dd1101 63dd21012c2244001144d043 customer-survey-to-improve-customer-experience Improve with customer feedback full 1 9 This episode explores how to customer survey to improve customer experience.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores how to customer survey to improve customer experience.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow and send messages on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Reddit Questions What Would You Do Customer Reddit Questions What Would You Do Fri, 23 Aug 2024 07:00:47 GMT 23:52 6689a849453c109b96ef940a true https://customercarechannel.com/customer-reddit-questions/ 6689a849453c109b96ef940a 63dd21012c2244001144d043 customer-reddit-questions-what-would-you-o Customer complaints, mental health and how to react. full 1 8 This episode explores a question on reddit and discussing what to do in this situation.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores a question on reddit and discussing what to do in this situation.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Navigating Change: Ensuring Positive Customer Impact Navigating Change: Ensuring Positive Customer Impact Fri, 16 Aug 2024 07:00:14 GMT 20:00 6689a7b519ce290b0bb5ea69 false https://customercarechannel.com/navigating-change/ 6689a7b519ce290b0bb5ea69 63dd21012c2244001144d043 navigating-change-ensuring-positive-customer-impact Impacting Customers When Making Changes full 1 7 This episode explores Navigating Change: Ensuring Positive Customer Impact. Impacting Customers When Making Changes can be disasterous, so let's plan how we will make changes to our business without negatively impacting customers.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores Navigating Change: Ensuring Positive Customer Impact. Impacting Customers When Making Changes can be disasterous, so let's plan how we will make changes to our business without negatively impacting customers.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> The Power of Customer Focus: Boosting Engagement and Satisfaction The Power of Customer Focus: Boosting Engagement and Satisfaction Fri, 09 Aug 2024 07:00:45 GMT 10:54 664bb6635c087300126901e4 false https://customercarechannel.com/customer-focus/ 664bb6635c087300126901e4 63dd21012c2244001144d043 what-is-customer-focus What is Customer Focus? full 1 6 This episode explores the Power of Customer Focus: Boosting Engagement and Satisfaction.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores the Power of Customer Focus: Boosting Engagement and Satisfaction.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Taking Customers Personally: The Impact on Mental Health and How to Cope Taking Customers Personally: The Impact on Mental Health and How to Cope Fri, 02 Aug 2024 07:00:57 GMT 14:13 664bb63f955b4a0012dcff76 false https://customercarechannel.com/positive-mindset-in-customer-service/ 664bb63f955b4a0012dcff76 63dd21012c2244001144d043 taking-customers-personally full 1 5 This episode explores Taking Customers Personally: The Impact on Mental Health and How to Cope.


Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, email me on thecustomercarechannel@gmail.com


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> This episode explores Taking Customers Personally: The Impact on Mental Health and How to Cope.


Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world.


I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales. Now if you would like to work together to build better customer experiences, email me on thecustomercarechannel@gmail.com


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Understanding Customer Experience: The Key to Business Success Understanding Customer Experience: The Key to Business Success Fri, 26 Jul 2024 07:00:46 GMT 9:19 6689a6e2fc882c395b4c2e33 false https://customercarechannel.com/customer-experience/ 6689a6e2fc882c395b4c2e33 63dd21012c2244001144d043 what-is-a-customer-experience What is a Customer Experience? full 1 4 In this episode, we explore Understanding Customer Experience: The Key to Business Success.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, we explore Understanding Customer Experience: The Key to Business Success.


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Mastering Customer Excellence: Insights and Strategies for Success Mastering Customer Excellence: Insights and Strategies for Success Fri, 19 Jul 2024 07:00:19 GMT 10:43 669577fb17c4d5c7eef48051 false https://customercarechannel.com/mastering-customer-excellence/ 669577fb17c4d5c7eef48051 63dd21012c2244001144d043 mastering-customer-excellence-insights-and-strategies What is Customer Experience? full 1 3 In this episode, we explore Mastering Customer Excellence: Insights and Strategies for Success.


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, we explore Mastering Customer Excellence: Insights and Strategies for Success.


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Unlocking Exceptional Customer Service: Strategies for Business Growth Unlocking Exceptional Customer Service: Strategies for Business Growth Fri, 12 Jul 2024 07:00:47 GMT 17:04 6689a653fc882c395b4c12fb true https://customercarechannel.com/exceptional-customer-service/ 6689a653fc882c395b4c12fb 63dd21012c2244001144d043 what-is-customer-services full 1 2 In this episode, we explore the fundamental concept of customer service.


The discussion highlights its significance in building customer loyalty and enhancing brand reputation. We cover the key components of effective customer service, including communication skills, empathy, and problem-solving.


Listeners will learn about various customer service channels, such as phone, email, and social media, and the importance of adapting to customer needs across these platforms.


The episode also touches on the evolving landscape of customer service in the digital age and the role of technology in improving customer experiences.


Key Takeaways:

  • Definition and importance of customer service.
  • Essential skills for customer service professionals.
  • Overview of different customer service channels.
  • The impact of technology on customer service practices.


Tune in for insights that can help improve your customer service approach and foster better relationships with clients.


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, we explore the fundamental concept of customer service.


The discussion highlights its significance in building customer loyalty and enhancing brand reputation. We cover the key components of effective customer service, including communication skills, empathy, and problem-solving.


Listeners will learn about various customer service channels, such as phone, email, and social media, and the importance of adapting to customer needs across these platforms.


The episode also touches on the evolving landscape of customer service in the digital age and the role of technology in improving customer experiences.


Key Takeaways:

  • Definition and importance of customer service.
  • Essential skills for customer service professionals.
  • Overview of different customer service channels.
  • The impact of technology on customer service practices.


Tune in for insights that can help improve your customer service approach and foster better relationships with clients.


Now let's jump into the episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Types of Customers in Business Types of Customers in Business Fri, 12 Jul 2024 07:00:01 GMT 7:52 664bb57b5c0873001268d505 false https://customercarechannel.com/types-of-customers-in-business/ 664bb57b5c0873001268d505 63dd21012c2244001144d043 types-of-customers-in-business Do you know your customers? full 1 1 In this episode, Lisa discusses the various types of customers businesses encounter, emphasizing the importance of understanding customer profiles to improve service and build stronger relationships. She shares insights from her experiences in retail, hospitality, and corporate sectors, and provides tips for managing different customer types effectively.


**Key Points**:

- Introduction to different customer types.

- Importance of customer profiling.

- Tips for building better customer relationships.


Now let's jump into the first episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, Lisa discusses the various types of customers businesses encounter, emphasizing the importance of understanding customer profiles to improve service and build stronger relationships. She shares insights from her experiences in retail, hospitality, and corporate sectors, and provides tips for managing different customer types effectively.


**Key Points**:

- Introduction to different customer types.

- Importance of customer profiling.

- Tips for building better customer relationships.


Now let's jump into the first episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Customer Care Channel Trailer Customer Care Channel Trailer Tue, 09 Jul 2024 08:00:23 GMT 1:24 667db3b1fad4724cde5c78f9 false https://shows.acast.com/the-customer-care-channel/episodes/customer-care-channel-trailer 667db3b1fad4724cde5c78f9 63dd21012c2244001144d043 customer-care-channel-trailer Welcome to the Pod! trailer 1 Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


Now I also make videos on YouTube so you can pick which ever medium you prefer. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now let's jump into the first episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]> Hey you! Welcome to the Customer Care Channel. Here we will be talking about everything customer related and more! My name is Lisa and I am the Host of this pod, I'm a horse rider and also a mum of 2 under 2, I will be bringing you unfiltered customer advice to help you build happier, healthier relationships with your customers. I've worked with customers in retail, hospitality and the corporate world. I teach aspiring entrepreneurs and corporate career individuals how to build customer relationships, create a customer experience and provide the best customer service possible.


Now I also make videos on YouTube so you can pick which ever medium you prefer. I will be sharing what I have learned about customers, supporting your customers and business so that YOU can learn how to manage your business and customers successfully to build happier and healthier business connections in order to make more sales.


Now let's jump into the first episode...


To Do:

Download your FREE Customer Success kit here: https://customercarechannel.com/freebies/

Enrol onto Customer Experience Course here

Follow us on Instagram and Tiktok for daily tips and inspiration

Printable Downloads: Get Organised

Support the pod and Buy a Coffee: Buy me a Coffee


Contact:

Follow on IG: Customer Care Channelor @customercarechannel

Send Questions: thecustomercarechannel@gmail.com


So, get listening!


*Affiliate Disclaimer:

Note this description contains affiliate links that allow you to find the items mentioned in this podcast and support the channel at no cost to you. While this channel may earn minimal sums when the viewer uses the links, the viewer is in no way obligated to use these links. Thank you for your support!

Hosted on Acast. See acast.com/privacy for more information.

]]>