The Equiniti Podcast

Series 1, Episode 5: Understanding Customer Data Insights

Thu, 18 Aug 2022 10:19:13 GMT

In this episode Iola Sanger of Freeman Grattan Holdings joins Jen Towers and Jonathan Britten of EQ Customer Resolutions to discuss the importance of truly understanding customer data and using those insights to make business process improvements.

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Season 2, Episode 2: More Than A Green Dream

Tue, 14 Jun 2022 08:00:49 GMT

In this episode, we discussed the growing importance that consumers are placing on the green credentials of lenders, and how both the individual borrower and the organisation can benefit in the long term. Richard Carter, Executive Chair, from EQ Credit Services is joined by Alex Mollart from Tandem Bank.

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Season 2, Episode 1: All Unique

Tue, 24 May 2022 10:20:22 GMT

In this episode we focus on the diverse needs of borrowers, and how the importance of flexible and innovative technology, such as Open Banking, can support them. Richard Carter, Executive Chair, from EQ Credit Services is joined by Louis Rix, CEO from 247 Money.

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Season 1, Episode 4: Supporting Vulnerable Customers and Staff

Wed, 15 Dec 2021 09:17:59 GMT

In this episode we focus on vulnerability and the changing needs of both customers and members of staff, as a result of the pandemic. Stuart Simpson from EQ Benefactor is joined by Amanda Rochford, the Head of Customer Accessibility & Inclusion from EQ.

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Season 1, Episode 3: Adapting to Regulatory Change

Mon, 29 Nov 2021 10:02:39 GMT

In this episode we focus on the challenges of adapting quickly to regulatory change and the roles of people, process and technology. Martin Kisby, Director of Compliance from EQ Credit Services is joined by Steve Peacock, Chief Risk Officer from Oplo.

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Season 1, Episode 2: Customer Vulnerability in 2021

Tue, 21 Sep 2021 09:30:42 GMT

In this episode, we explore what customer vulnerability means today, and how businesses can provide appropriate support. Martin Kisby, Head of Compliance, from EQ Credit services is joined by Nicki Osborne, Customer Experience Manager, from M & G discuss customer vulnerability and the current challenges in the marketplace.

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Season 1, Episode 1: The Importance of Operational Resilience

Tue, 21 Sep 2021 09:30:12 GMT

In this episode, we focus on operational resilience, and the challenges of building this into all areas of your business. Anthea Coulter, Account Director from EQ Hazell Carr is joined by Scott Woolveridge, Operations Director, from GAIN Credit.

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