60 acast.com The Insurance Innovators Podcast https://shows.acast.com/the-insurance-innovators-podcast en MarketforceLIVE insurance, insurtech, fraud, financial services, technology,claims Insurance Innovators Bringing the future of insurance directly to you Welcome to the Insurance Innovators Podcast, where we’re bringing you a series of exclusive interviews recorded on-site at our Insurance Innovators events in London, Copenhagen and Nashville.


Over the course of the series, our superstar speakers will be sharing insights on everything from claims inflation to the insurance of automated vehicles. Stay tuned – we’re bringing the future of insurance directly to you!

Hosted on Acast. See acast.com/privacy for more information.

]]> Welcome to the Insurance Innovators Podcast, where we’re bringing you a series of exclusive interviews recorded on-site at our Insurance Innovators events in London, Copenhagen and Nashville.


Over the course of the series, our superstar speakers will be sharing insights on everything from claims inflation to the insurance of automated vehicles. Stay tuned – we’re bringing the future of insurance directly to you!

Hosted on Acast. See acast.com/privacy for more information.

]]> false Harry Osman-Allu marketingdept@marketforcelive.com 64882eb88f07690011fe9829 the-insurance-innovators-podcast episodic https://assets.pippa.io/shows/64882eb88f07690011fe9829/1686670424458-187591356706136654b0e342411eaebf.jpeg https://shows.acast.com/the-insurance-innovators-podcast The Insurance Innovators Podcast From risk to resilience: navigating a changing climate From risk to resilience: navigating a changing climate Wed, 11 Feb 2026 14:02:36 GMT 13:23 698c5043feb59e13a3b4b219 false https://insurance-innovators.com/webinars/from-risk-to-resilience-navigating-a-changing-climate 698c5043feb59e13a3b4b219 64882eb88f07690011fe9829 from-risk-to-resilience-navigating-a-changing-climate full 2 1 From relentless rainfall to record-breaking dry spells, the UK and Europe’s climate is rapidly evolving. In 2023 alone, flood-related losses reached £286 million — and by 2040, more than six million UK properties will be at risk of flooding.


This webinar-turned-podcast brings together a panel of experts from across the claims ecosystem to explore how the industry must anticipate, absorb, and adapt to these accelerating challenges.


Hosted on Acast. See acast.com/privacy for more information.

]]> From relentless rainfall to record-breaking dry spells, the UK and Europe’s climate is rapidly evolving. In 2023 alone, flood-related losses reached £286 million — and by 2040, more than six million UK properties will be at risk of flooding.


This webinar-turned-podcast brings together a panel of experts from across the claims ecosystem to explore how the industry must anticipate, absorb, and adapt to these accelerating challenges.


Hosted on Acast. See acast.com/privacy for more information.

]]> <![CDATA[Bracing for claims inflation in 2023 and beyond | Fraud & claims series]]> Thu, 14 Sep 2023 09:15:28 GMT 13:26 6502cf307d7dbf00117af846 false 6502cf307d7dbf00117af846 64882eb88f07690011fe9829 bracing-for-claims-inflation full 1 5  Insurance Innovators Fraud & Claims, we’ll be hearing from three claims leaders on how insurers can brace for claims inflation in 2023 and beyond. Listen to our podcast below to hear insights from Ian Thompson (Group Chief Claims Officer, Zurich), Robin Challand (Business Development Advisor, Ageas) and James Russell (Head of Claims Transformation, esure) on:

  • Where claims inflation is hitting the hardest, and why
  • Strategies to put the brakes on claims inflation in the motor space
  • How insurers can transform their claims processes to counteract the problem of rising prices

Hosted on Acast. See acast.com/privacy for more information.

]]>  Insurance Innovators Fraud & Claims, we’ll be hearing from three claims leaders on how insurers can brace for claims inflation in 2023 and beyond. Listen to our podcast below to hear insights from Ian Thompson (Group Chief Claims Officer, Zurich), Robin Challand (Business Development Advisor, Ageas) and James Russell (Head of Claims Transformation, esure) on:

  • Where claims inflation is hitting the hardest, and why
  • Strategies to put the brakes on claims inflation in the motor space
  • How insurers can transform their claims processes to counteract the problem of rising prices

Hosted on Acast. See acast.com/privacy for more information.

]]> Putting customer needs first: the FCA’s new Consumer Duty Putting customer needs first: the FCA’s new Consumer Duty Thu, 03 Aug 2023 13:03:18 GMT 18:16 64cba597002c6b00118d2969 false https://shows.acast.com/the-insurance-innovators-podcast/episodes/putting-customer-needs-first-the-fcas-new-consumer-duty 64cba597002c6b00118d2969 64882eb88f07690011fe9829 putting-customer-needs-first-the-fcas-new-consumer-duty In conversations with James Edmonds (Director, Investor in Customers) full 1 4 In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:

  • The four Consumer Duty outcomes that insurers must now comply with
  • Whether insurers are paying enough attention to the new framework
  • How insurers can prepare for upcoming Consumer Duty checkpoints
  • Whether the FCA’s framework goes far enough in protecting insurance customers


To hear more insights on the FCA’s new Consumer Duty framework, come along to Insurance Innovators Summit, taking place in London from 15-16th November, where we’ll have a session focused on Championing the customer.

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode of the Insurance Innovators Podcast, we’ll be hearing from James Edmonds (Director, Investor in Customers) on how insurers should respond to the FCA’s new Consumer Duty framework. Listen below to hear insights on:

  • The four Consumer Duty outcomes that insurers must now comply with
  • Whether insurers are paying enough attention to the new framework
  • How insurers can prepare for upcoming Consumer Duty checkpoints
  • Whether the FCA’s framework goes far enough in protecting insurance customers


To hear more insights on the FCA’s new Consumer Duty framework, come along to Insurance Innovators Summit, taking place in London from 15-16th November, where we’ll have a session focused on Championing the customer.

Hosted on Acast. See acast.com/privacy for more information.

]]> Facing disruption head on: succeeding in the age of innovation | USA series Facing disruption head on: succeeding in the age of innovation | USA series Tue, 27 Jun 2023 09:56:54 GMT 14:29 649ab26601b7f100116ac6ce false https://marketforcelive.com/insurance-innovators/post/facing-disruption-head-on-succeeding-in-the-age-of-innovation/ 649ab26601b7f100116ac6ce 64882eb88f07690011fe9829 facing-disruption-head-on-in-the-age-of-innovation full 1 3 Listen to this week’s episode, recorded on-site at Insurance Innovators: USA, to hear insights from Andreas and Sudheendra on:

  • How insurers can continue to innovate as financial pressures increase
  • The priorities that must be kept in mind when defining a digital strategy
  • How leaders can promote a strong culture that navigates disruption and facilitates growth


Hosted on Acast. See acast.com/privacy for more information.

]]> Listen to this week’s episode, recorded on-site at Insurance Innovators: USA, to hear insights from Andreas and Sudheendra on:

  • How insurers can continue to innovate as financial pressures increase
  • The priorities that must be kept in mind when defining a digital strategy
  • How leaders can promote a strong culture that navigates disruption and facilitates growth


Hosted on Acast. See acast.com/privacy for more information.

]]> Insuring the green transition | Nordics series Insuring the green transition | Nordics series Thu, 15 Jun 2023 08:51:10 GMT 17:07 648ad0ffcee25400117eb952 false https://bit.ly/3X8AqLk 648ad0ffcee25400117eb952 64882eb88f07690011fe9829 insuring-the-green-transition-nordics-serie full 1 2 In this episode, recorded on-site at Insurance Innovators Nordics we’ll be hearing from two insurance professionals on how insurers are responding to the green transition. Listen to our podcast below to hear insights from Mats Dahlquist (CEO, Trygg-Hansa) and Bente Sverdrup (SVP Sustainability, Gjensidige) on:


  • The opportunities that the green transition presents to insurers, and the keys to seizing these opportunities
  • How policymakers should act to further support a sustainable change
  • The prerequisites to success in winning market share among green energy businesses
  • Whether parametric insurance is the key to overcoming a lack of historic risk data concerning green energy risks
  • How differential pricing can be used for insurers to play a role in encouraging more sustainable behaviours among commercial customers and consumers?

Hosted on Acast. See acast.com/privacy for more information.

]]> In this episode, recorded on-site at Insurance Innovators Nordics we’ll be hearing from two insurance professionals on how insurers are responding to the green transition. Listen to our podcast below to hear insights from Mats Dahlquist (CEO, Trygg-Hansa) and Bente Sverdrup (SVP Sustainability, Gjensidige) on:


  • The opportunities that the green transition presents to insurers, and the keys to seizing these opportunities
  • How policymakers should act to further support a sustainable change
  • The prerequisites to success in winning market share among green energy businesses
  • Whether parametric insurance is the key to overcoming a lack of historic risk data concerning green energy risks
  • How differential pricing can be used for insurers to play a role in encouraging more sustainable behaviours among commercial customers and consumers?

Hosted on Acast. See acast.com/privacy for more information.

]]> <![CDATA[AI, empathy & the human touch | Fraud & claims series]]> Tue, 13 Jun 2023 15:47:11 GMT 11:21 648852c5b7a3090010b113f3 false https://bit.ly/43XbOHS 648852c5b7a3090010b113f3 64882eb88f07690011fe9829 ai-empathy-and-the-human-touch-fraud-claims-series In conversation with Niamh McConville, Head of Claims Operations, Generali full 1 1 From the rise of straight-through processing to the rise of ChatGPT, it is clear that AI has the potential to revolutionise the insurance value chain, from underwriting to claims. That being said, some are concerned that the increased of AI will damage insurance by stripping away the essential qualities that make us human, such as empathy and emotional intelligence.  


At our Insurance Innovators: Fraud & Claims event, I sat down with Niamh McConville (Head of Claims Operations, Generali) to unpack the role that AI and automation will play in claims and fraud departments as we move into the future. Listen to our podcast below to hear Niamh’s insights on:  

  • The potential of generative AI to transform claims and fraud departments. 
  • Whether empathetic AI will become a reality in claims. 
  • How the role of a claims handler is expected to change with further development of AI and automation

Hosted on Acast. See acast.com/privacy for more information.

]]> From the rise of straight-through processing to the rise of ChatGPT, it is clear that AI has the potential to revolutionise the insurance value chain, from underwriting to claims. That being said, some are concerned that the increased of AI will damage insurance by stripping away the essential qualities that make us human, such as empathy and emotional intelligence.  


At our Insurance Innovators: Fraud & Claims event, I sat down with Niamh McConville (Head of Claims Operations, Generali) to unpack the role that AI and automation will play in claims and fraud departments as we move into the future. Listen to our podcast below to hear Niamh’s insights on:  

  • The potential of generative AI to transform claims and fraud departments. 
  • Whether empathetic AI will become a reality in claims. 
  • How the role of a claims handler is expected to change with further development of AI and automation

Hosted on Acast. See acast.com/privacy for more information.

]]>