We've launched our first-ever series of podcasts as we look to guide you through the current uncertainty, featuring interviews with a variety of podcast guests as we get opinions and views from across the financial services community and beyond.
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]]>We've launched our first-ever series of podcasts as we look to guide you through the current uncertainty, featuring interviews with a variety of podcast guests as we get opinions and views from across the financial services community and beyond.
Hosted on Acast. See acast.com/privacy for more information.
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Reflecting on the market dynamics in 2023, Stephanie and Louisa explore the functionality and appeal of the buy-to-let market, including mortgage arrears and the rise of green mortgages.
Looking ahead to 2024, Louisa also looks at how this year will continue to be the year of refinance and gives insight into the plans, offerings and exciting developments Paragon has to offer.
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]]>
Reflecting on the market dynamics in 2023, Stephanie and Louisa explore the functionality and appeal of the buy-to-let market, including mortgage arrears and the rise of green mortgages.
Looking ahead to 2024, Louisa also looks at how this year will continue to be the year of refinance and gives insight into the plans, offerings and exciting developments Paragon has to offer.
Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>We ask Robert about the potential headwinds in the market within the coming months and discussed the view of the government agenda and what positives or challenges that may arise based on this.
We discuss adviser behaviour and the stories that make you proud of our profession before moving onto discuss campaigns that AMI may be involved in championing the adviser population.
We cover all the above and more in our latest podcast, listen now!
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]]>We ask Robert about the potential headwinds in the market within the coming months and discussed the view of the government agenda and what positives or challenges that may arise based on this.
We discuss adviser behaviour and the stories that make you proud of our profession before moving onto discuss campaigns that AMI may be involved in championing the adviser population.
We cover all the above and more in our latest podcast, listen now!
Hosted on Acast. See acast.com/privacy for more information.
]]>In this instalment Ross Liston, Managing Director at Bankhall & PMS joins Campbell Stanners, Advisory Relationship Director at Bankhall & PMS, to interview Graham Felstead, Head of Intermediary Mortgages at Natwest.
Graham starts by giving us the Natwest outlook for the rest of the year as he comments on how bright it's looking due to sustained volume since valuations were able to go ahead.
He outlines the need for Natwest to be ready for the end of the Stamp Duty holiday from a service perspective and explores how this may affect the mortgage market. Graham also discusses how product transfers may take centre stage in the intermediary market again following this and the Help to Buy changes.
We also discuss the effect of the furlough scheme on the self-employed sector, current service levels, underwriting times, interest rates, complex cases and much more.
Finally, Graham gives us some insight into the strategic direction of Natwest in the coming months as they focus on a service-driven approach, before going on to close the session by echoing the sentiment of our other lenders as he underscores the importance of the intermediary market.
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]]>In this instalment Ross Liston, Managing Director at Bankhall & PMS joins Campbell Stanners, Advisory Relationship Director at Bankhall & PMS, to interview Graham Felstead, Head of Intermediary Mortgages at Natwest.
Graham starts by giving us the Natwest outlook for the rest of the year as he comments on how bright it's looking due to sustained volume since valuations were able to go ahead.
He outlines the need for Natwest to be ready for the end of the Stamp Duty holiday from a service perspective and explores how this may affect the mortgage market. Graham also discusses how product transfers may take centre stage in the intermediary market again following this and the Help to Buy changes.
We also discuss the effect of the furlough scheme on the self-employed sector, current service levels, underwriting times, interest rates, complex cases and much more.
Finally, Graham gives us some insight into the strategic direction of Natwest in the coming months as they focus on a service-driven approach, before going on to close the session by echoing the sentiment of our other lenders as he underscores the importance of the intermediary market.
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]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director at Bankhall & PMS, to interview Esther Dijkstra, Lloyds Banking Group's Managing Director Of Intermediaries.
Esther provides us with an insight into how Lloyds Banking Group has fared over lockdown and the subsequent recovery of the market. She explores consumer attitudes and discusses different types of house buyers.
We then move on to discuss criteria as an opportunity to stem the flow and explore the healthy competition within the mortgage market. Esther closes the interview by outlining her view that advisers are vital for good customer outcomes going forwards even more so when you consider the complexity of finances over the last year or so and the ever-expanding types of housing.
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]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director at Bankhall & PMS, to interview Esther Dijkstra, Lloyds Banking Group's Managing Director Of Intermediaries.
Esther provides us with an insight into how Lloyds Banking Group has fared over lockdown and the subsequent recovery of the market. She explores consumer attitudes and discusses different types of house buyers.
We then move on to discuss criteria as an opportunity to stem the flow and explore the healthy competition within the mortgage market. Esther closes the interview by outlining her view that advisers are vital for good customer outcomes going forwards even more so when you consider the complexity of finances over the last year or so and the ever-expanding types of housing.
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]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director at Bankhall & PMS, to interview Ian Andrew, Director of Intermediary Relationships at Nationwide Building Society.
Ian provides an outlook for the market moving forwards, discussing the effect of the end of the Stamp Duty holiday and the Help to Buy Scheme. He alludes to a possible frenzy in the first quarter of the year and discusses current consumer confidence amongst the end of the furlough scheme as we know it.
We then move on to reflect on the last few months, and Ian outlines Nationwide’s intentions to continue to support at 90% LTV but with a need to be honest and upfront about SLAs in a bid to manage expectations.
Finally, Ian underlines the focus on intermediary business and discusses how they can work with the intermediary market to provide better solutions for all.
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]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director at Bankhall & PMS, to interview Ian Andrew, Director of Intermediary Relationships at Nationwide Building Society.
Ian provides an outlook for the market moving forwards, discussing the effect of the end of the Stamp Duty holiday and the Help to Buy Scheme. He alludes to a possible frenzy in the first quarter of the year and discusses current consumer confidence amongst the end of the furlough scheme as we know it.
We then move on to reflect on the last few months, and Ian outlines Nationwide’s intentions to continue to support at 90% LTV but with a need to be honest and upfront about SLAs in a bid to manage expectations.
Finally, Ian underlines the focus on intermediary business and discusses how they can work with the intermediary market to provide better solutions for all.
Hosted on Acast. See acast.com/privacy for more information.
]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director, Bankhall & PMS, to interview Graham Sellar, Head of Business Development - Mortgages at Santander.
Graham provides the current view from Santander, discussing their operational ability and capacity in an incredibly busy industry. He also takes a look at customer confidence, house prices, and why the market is hopeful in the wake of the changing furlough scheme.
We then move on to discuss the importance of customer communication, the true value of intermediaries, the balance between low and high LTVs and Santander's biggest month ever.
Finally, we talk around rising interest rates and how Santander is actively looking to increase underwriting volumes before finishing our session with a 2021 outlook.
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]]>In this instalment Sesame's Managing Director Richard Howells, joins Ross Liston, Managing Director, Bankhall & PMS, to interview Graham Sellar, Head of Business Development - Mortgages at Santander.
Graham provides the current view from Santander, discussing their operational ability and capacity in an incredibly busy industry. He also takes a look at customer confidence, house prices, and why the market is hopeful in the wake of the changing furlough scheme.
We then move on to discuss the importance of customer communication, the true value of intermediaries, the balance between low and high LTVs and Santander's biggest month ever.
Finally, we talk around rising interest rates and how Santander is actively looking to increase underwriting volumes before finishing our session with a 2021 outlook.
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]]>In this instalment, Ross Liston, Managing Director, Bankhall & PMS and Richard Howells, Managing Director, Sesame interview Richard Beardshaw, Head of Sales, Mortgage Intermediaries at HSBC.
Our guest Richard provides his projection for the rest of the year and discusses how we could be set for a flood of interest before the end of the Stamp Duty holiday. We also talk furlough redundancies, the potential effect of a second lockdown, realignment of customer priorities and more.
We then cover off the importance of service, the reasoning behind a rise in interest rates, operational strain and the incredible work brokers have done through this period of uncertainty. Richard also explains an appetite for HSBC to lend at higher LTVs and the circumstances that surround the sought-after market.
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]]>In this instalment, Ross Liston, Managing Director, Bankhall & PMS and Richard Howells, Managing Director, Sesame interview Richard Beardshaw, Head of Sales, Mortgage Intermediaries at HSBC.
Our guest Richard provides his projection for the rest of the year and discusses how we could be set for a flood of interest before the end of the Stamp Duty holiday. We also talk furlough redundancies, the potential effect of a second lockdown, realignment of customer priorities and more.
We then cover off the importance of service, the reasoning behind a rise in interest rates, operational strain and the incredible work brokers have done through this period of uncertainty. Richard also explains an appetite for HSBC to lend at higher LTVs and the circumstances that surround the sought-after market.
Hosted on Acast. See acast.com/privacy for more information.
]]>We kick-off this episode with an introduction to Andy Mason and a short exploration of his career so far before moving to discuss everything Help To Buy, looking at the extension of this scheme, the opportunity of shared ownership and plugging the gap that will be left behind.
Andy gives us a summary of the current view of Lloyds Banking Group and provides us with his market outlook, discussing everything from risk appetite, operational backlogs and how pent-up demand is currently shaping lenders plans. He discusses the positive outlook for the rest of the year as we see lenders across the market returning and the positive signs so far and how that fares against initial fears of house prices falling.
We then discuss future new build prices and the effect of the stamp duty holiday before moving onto discuss cladding in apartment buildings. Andy provides us with an overview of the cross-industry collaboration to resolve this issue and how a change in process could lead to more positive customer outcomes for leaseholders.
Andy also talks us through changing customer journeys and how packaging applications correctly is imperative at the minute. Stacey then talks through our Sesame packaging grids intended to help those looking to ensure each case is submitted in-line with lender expectations.
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]]>We kick-off this episode with an introduction to Andy Mason and a short exploration of his career so far before moving to discuss everything Help To Buy, looking at the extension of this scheme, the opportunity of shared ownership and plugging the gap that will be left behind.
Andy gives us a summary of the current view of Lloyds Banking Group and provides us with his market outlook, discussing everything from risk appetite, operational backlogs and how pent-up demand is currently shaping lenders plans. He discusses the positive outlook for the rest of the year as we see lenders across the market returning and the positive signs so far and how that fares against initial fears of house prices falling.
We then discuss future new build prices and the effect of the stamp duty holiday before moving onto discuss cladding in apartment buildings. Andy provides us with an overview of the cross-industry collaboration to resolve this issue and how a change in process could lead to more positive customer outcomes for leaseholders.
Andy also talks us through changing customer journeys and how packaging applications correctly is imperative at the minute. Stacey then talks through our Sesame packaging grids intended to help those looking to ensure each case is submitted in-line with lender expectations.
Hosted on Acast. See acast.com/privacy for more information.
]]>Mike joins Mark to discuss how you and your firm can protect yourself and your customers against potential cyber threats, in light of recent incidents that were reported to the Information Security team here at SBG.
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]]>Mike joins Mark to discuss how you and your firm can protect yourself and your customers against potential cyber threats, in light of recent incidents that were reported to the Information Security team here at SBG.
Hosted on Acast. See acast.com/privacy for more information.
]]>We discuss the initial closures of the capital markets and the effect of this on the specialist market, while looking at the lenders with securitisation models. We touch on positive news for the specialised market as many trades complete, and how the resumptions of physical valuations allow lenders to clear the existing pipeline. We move on to explore the appetite to lend within the specialist market across a range of products while remaining focused on customer outcomes.
We then delve into evolving the specialist market to react to the furlough scheme and how a stamp duty holiday could provide a real opportunity for the sector. The next section sees us talk through an outlook for the future for professional landlords and discuss their reemergence to lending and diversifying their portfolios. We also cover the mortgage payment holiday and whether there is a better name for this scheme and the impact it could have for a customer when lending in the future.
Last but not least, we explore a post-COVID-19 market and how our sector has an opportunity to innovate to levels we've not seen before while still keeping the focus on good customer outcomes.
Finally, Mark provides his closing reflections as we wrap up a comprehensive and informative discussion.
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]]>We discuss the initial closures of the capital markets and the effect of this on the specialist market, while looking at the lenders with securitisation models. We touch on positive news for the specialised market as many trades complete, and how the resumptions of physical valuations allow lenders to clear the existing pipeline. We move on to explore the appetite to lend within the specialist market across a range of products while remaining focused on customer outcomes.
We then delve into evolving the specialist market to react to the furlough scheme and how a stamp duty holiday could provide a real opportunity for the sector. The next section sees us talk through an outlook for the future for professional landlords and discuss their reemergence to lending and diversifying their portfolios. We also cover the mortgage payment holiday and whether there is a better name for this scheme and the impact it could have for a customer when lending in the future.
Last but not least, we explore a post-COVID-19 market and how our sector has an opportunity to innovate to levels we've not seen before while still keeping the focus on good customer outcomes.
Finally, Mark provides his closing reflections as we wrap up a comprehensive and informative discussion.
Hosted on Acast. See acast.com/privacy for more information.
]]>Nigel talks to us about how he uses it to task future phone calls, check cases, have customers check their fact find and more. He speaks highly of the way you're able to plan in reviews and make sure customers are being contacted at the right times to remind them they are due a review.
He also explores the opportunity to use it as a sales driver for protection business by developing a contact strategy through this platform. He talks us through the benefits of the client portal and provides us with a good honest opinion of a system which he finds extremely useful within his business.
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]]>Nigel talks to us about how he uses it to task future phone calls, check cases, have customers check their fact find and more. He speaks highly of the way you're able to plan in reviews and make sure customers are being contacted at the right times to remind them they are due a review.
He also explores the opportunity to use it as a sales driver for protection business by developing a contact strategy through this platform. He talks us through the benefits of the client portal and provides us with a good honest opinion of a system which he finds extremely useful within his business.
Hosted on Acast. See acast.com/privacy for more information.
]]>The conversation firstly starts with health and wellbeing of our people and what both Accord and Santander are doing to keep their staff motivated and supported.
Our guests talk to us about the way they have been supporting existing customers with payment holidays, and the challenges advisers need to be aware of when placing business from furloughed customers. They also cover criteria for self-employed and discuss their thoughts for the wider mortgage market, for now and the future.
We discuss everything from a new way of working, changes to the valuations and applications to the help to buy scheme, before covering mortgage refinance opportunities and the post-COVID-19 market.
Hosted on Acast. See acast.com/privacy for more information.
]]>The conversation firstly starts with health and wellbeing of our people and what both Accord and Santander are doing to keep their staff motivated and supported.
Our guests talk to us about the way they have been supporting existing customers with payment holidays, and the challenges advisers need to be aware of when placing business from furloughed customers. They also cover criteria for self-employed and discuss their thoughts for the wider mortgage market, for now and the future.
We discuss everything from a new way of working, changes to the valuations and applications to the help to buy scheme, before covering mortgage refinance opportunities and the post-COVID-19 market.
Hosted on Acast. See acast.com/privacy for more information.
]]>He also takes a look at the comparisons people were making towards the financial crisis before talking us through the things he'd be considering if he was looking to start a firm or change network.
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]]>He also takes a look at the comparisons people were making towards the financial crisis before talking us through the things he'd be considering if he was looking to start a firm or change network.
Hosted on Acast. See acast.com/privacy for more information.
]]>Mark Charlesworth, our Head of Business Consultancy, is once again the host as he speaks to Peter Simpson, Global Head of Partnerships at Trustpilot. Peter has spent most of his career working with consumer engagement brands, previously he was the Chief Marketing Officer for the review platform Reevoo, and then Director of Partnerships for the consumer association Which?. Peters joins Mark to share with us his thoughts on how consumers have adapted their behaviour in the COVID world.
In this episode, we hear from Peter as he talks through review strategies; changes in communication regularity; the value of trust, proactive actions and localised confidence amongst other topics. Before discussing what he's seen in the financial services space and how other brands are adapting to the 'new norm'.
Hosted on Acast. See acast.com/privacy for more information.
]]>Mark Charlesworth, our Head of Business Consultancy, is once again the host as he speaks to Peter Simpson, Global Head of Partnerships at Trustpilot. Peter has spent most of his career working with consumer engagement brands, previously he was the Chief Marketing Officer for the review platform Reevoo, and then Director of Partnerships for the consumer association Which?. Peters joins Mark to share with us his thoughts on how consumers have adapted their behaviour in the COVID world.
In this episode, we hear from Peter as he talks through review strategies; changes in communication regularity; the value of trust, proactive actions and localised confidence amongst other topics. Before discussing what he's seen in the financial services space and how other brands are adapting to the 'new norm'.
Hosted on Acast. See acast.com/privacy for more information.
]]>Peter talks to us about trade deals and how those may be affected due to the need for rebuilding economies, before looking at how Brexit has been taking a back seat in recent times as COVID-19 has taken the media focus. He also provides insight on what he sees happening in the market throughout the rest of 2020.
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]]>Peter talks to us about trade deals and how those may be affected due to the need for rebuilding economies, before looking at how Brexit has been taking a back seat in recent times as COVID-19 has taken the media focus. He also provides insight on what he sees happening in the market throughout the rest of 2020.
Hosted on Acast. See acast.com/privacy for more information.
]]>Bruno also talks around valuations and how he sees the London market evolving in the coming months before providing us with his critical messages for other principles that are looking to steer their business through the weeks and months ahead.
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]]>Bruno also talks around valuations and how he sees the London market evolving in the coming months before providing us with his critical messages for other principles that are looking to steer their business through the weeks and months ahead.
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]]>Andy discusses the changes Vitality have made to provide more accessible product features within the pandemic and the introduction of several new initiatives to help promote the wellbeing and health of their clients through these difficult times. The conversation also touches on a shared value approach and the Vitality nurses.
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]]>Andy discusses the changes Vitality have made to provide more accessible product features within the pandemic and the introduction of several new initiatives to help promote the wellbeing and health of their clients through these difficult times. The conversation also touches on a shared value approach and the Vitality nurses.
Hosted on Acast. See acast.com/privacy for more information.
]]>Nick talks us through the behavioural impact of the pandemic and how consumers are starting to value protection more than ever. We also explore how their additional features can demonstrate value in their protection offering immediately.
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]]>Nick talks us through the behavioural impact of the pandemic and how consumers are starting to value protection more than ever. We also explore how their additional features can demonstrate value in their protection offering immediately.
Hosted on Acast. See acast.com/privacy for more information.
]]>Our Head of Business Consultancy, Mark Charlesworth once again hosts The Sesame Podcast as he speaks to Phil Jennings of Abbey Gate Financial Consultancy Limited.
This episode delves into what the current pandemic has meant for one of our longest-standing sole traders and the challenges that brings in such uncertain times. Phil discusses his motivation and focus as he ensured his customers knew that he was there for them through any current challenges.
He also talks around how he wanted to ensure that any of his key worker clients also had suitable arrangements should they require financial advice in the coming weeks and months.
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]]>Our Head of Business Consultancy, Mark Charlesworth once again hosts The Sesame Podcast as he speaks to Phil Jennings of Abbey Gate Financial Consultancy Limited.
This episode delves into what the current pandemic has meant for one of our longest-standing sole traders and the challenges that brings in such uncertain times. Phil discusses his motivation and focus as he ensured his customers knew that he was there for them through any current challenges.
He also talks around how he wanted to ensure that any of his key worker clients also had suitable arrangements should they require financial advice in the coming weeks and months.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode looks at protection and how it can form a key part of a firms recovery plan and how recruitment in these difficult times can provide the perfect grounding to build back better.
Andy talks to us about the importance of protection and the realisation for a lot of customers that unexpected events can take us by surprise. He then goes on to discuss the the value of having a specialised protection adviser and the long-term benefits for the business.
As always, it is a pleasure to bring you viewpoints from across the market as we look to learn from each other and come through this stronger together.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode looks at protection and how it can form a key part of a firms recovery plan and how recruitment in these difficult times can provide the perfect grounding to build back better.
Andy talks to us about the importance of protection and the realisation for a lot of customers that unexpected events can take us by surprise. He then goes on to discuss the the value of having a specialised protection adviser and the long-term benefits for the business.
As always, it is a pleasure to bring you viewpoints from across the market as we look to learn from each other and come through this stronger together.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode explores the challenges and opportunities seen from the viewpoint of a large firm. Tune in to hear how they responded to the initial business support available through the government schemes as well as how they reacted to ensure their business keeps going through the pandemic.
We also hear how they have adapted the contact strategy for their customers and are exploring new channels as they look to continue to engage with their customers. One of the last and most poignant points made is one that focuses on staff wellbeing.
As always, it is a pleasure to bring you viewpoints from across the market as we look to learn from each other and come through this stronger together.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode explores the challenges and opportunities seen from the viewpoint of a large firm. Tune in to hear how they responded to the initial business support available through the government schemes as well as how they reacted to ensure their business keeps going through the pandemic.
We also hear how they have adapted the contact strategy for their customers and are exploring new channels as they look to continue to engage with their customers. One of the last and most poignant points made is one that focuses on staff wellbeing.
As always, it is a pleasure to bring you viewpoints from across the market as we look to learn from each other and come through this stronger together.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode explores the challenges of staffing during a pandemic and how to come together to achieve common business objectives and goals.
Tim talks to us about the adaptation of the business and how they focused on strong financial controls and setting achievable targets to help keep the business moving. He then goes onto to discuss the importance of protection, creating healthy competition and how coming together as a team is imperative in uncertain times.
Hosted on Acast. See acast.com/privacy for more information.
]]>This episode explores the challenges of staffing during a pandemic and how to come together to achieve common business objectives and goals.
Tim talks to us about the adaptation of the business and how they focused on strong financial controls and setting achievable targets to help keep the business moving. He then goes onto to discuss the importance of protection, creating healthy competition and how coming together as a team is imperative in uncertain times.
Hosted on Acast. See acast.com/privacy for more information.
]]>This instalment provides insight into the market from a providers viewpoint and Mike discusses the changes LV= have made to cater to the changing protection landscape. He highlights new processes and talks about how LV= have been focusing their efforts to support advisers before touching on importance of protection.
Hosted on Acast. See acast.com/privacy for more information.
]]>This instalment provides insight into the market from a providers viewpoint and Mike discusses the changes LV= have made to cater to the changing protection landscape. He highlights new processes and talks about how LV= have been focusing their efforts to support advisers before touching on importance of protection.
Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>Hosted on Acast. See acast.com/privacy for more information.
]]>Welcome to the first ever episode of The Sesame Podcast, designed to help you navigate through these uncertain times.
Hosted by Lauren Bagley, Business Development Director, our first-ever episode focuses on the impact brought about by COVID-19 and the recent rise in protection cases, as we interview Dale North, Managing Director at Pure Protect.
Hosted on Acast. See acast.com/privacy for more information.
]]>Welcome to the first ever episode of The Sesame Podcast, designed to help you navigate through these uncertain times.
Hosted by Lauren Bagley, Business Development Director, our first-ever episode focuses on the impact brought about by COVID-19 and the recent rise in protection cases, as we interview Dale North, Managing Director at Pure Protect.
Hosted on Acast. See acast.com/privacy for more information.
]]>